Professional help in London needed! - Desire Q&A, Help & Troubleshooting

Well, my Desire is on it's last legs.
The home button needs to be hit a few times to work, can't connect to PC, camera works, but when you exit it won't work till the phone has been rebooted and the charging point on the bottom is pretty much destroyed. Can only charge the phone by bending the actual metal part on the charger and wrapping the charger wire around the phone!
Just wandering what it the best thing to do? I don't have money for a new phone, so that's out, and 3UK won't fix/replace my phone as they say it has been "water damaged".
Anyone got any advice?

If you'd of insured it you could of gotten a new phone. Not much you can do since it's hardware related. Ask HTC directly and see what they can do to it.

Related

Damaged O2 XDA IIs in UK - advice ?

I got caught in that major downpour on saturday and my BA and Globalsat BT-338 GPS unit got soaked.
I dried them off in the car and tried the BA. It powered on, and on the blue imate screen (I flashed it with a PDA2K image) I saw a very brief bit of corruption on the screen. It got into windows then rebooted.
I got it home, dried some more, tried again. Dead as a doornail.
Put it in the cradle, the red "break call" button was dimly flashing. Not an even flash, a bzzt bzzt "I am shorting" kind of flash.
I immediately pulled it out of the cradle and left it to dry more overnight.
Today I tried it out of the cradle, still dead. Gingerly put it in cradle, the top right light went red (low battery I think this means) but no flashing break light so I left it and it went orange (indicating normal charging) after a while. I powered it on and it works. I still get the same brief bit of corruption just after the serial / rom ID screen on bootup.
It would not sync howver. I tried my lil-sync travel sync lead and that synced. I then had the idea of pulling the power plug out of the back of the cradle and letting it reset. It now syncs in the cradle.
All seemed good I thought. But I soon realised that the power button doesn't work. I cannot turn off the screen. If I hold the button down it toggles the backlight, so the button itself isn't broken, but I don't know what is...
I suppose I will have to call O2 and they will tell me to send it to a repair centre, but that will probably a) take ages and b) possibly cost loads.
I was thinking of taking it to a repair shop but I doubted they would know how to fix a BA. Also they may try to rip me off.
Any suggestions ?
Also if you know the best way of going about getting my globalsat BT-338 GPS repaired also that would be great. When I plug it in to charge the orange charging light flashes briefly but then nothing.
worst come to worst, install something like handymenu and make a quick action link for turn off, then assign that quicklink to one of the buttons to turn it off.
not sure that will work to turn it on though - unless you've worked out another way to do that?
When something gets wer, always take the battery straight out and thouroughly dry the inside with a hairdryer before trying to turn it on again. Probably not much help to you now though
I bet 02 will fix it for about £50.
I don't have a hair dryer - you need hair to make it worth having one and I haven't had any hair in years !
I will give O2 a call and see what they say.
I have a XDA2s for parts
Hallo
If you are interested i have O2 xda2s with brocen screen for parts exchange feel fre to contact me
07746555729
Take it to O2 just tell them it doesnt work and you dont know whats happened to it... play it dumb... always works for me. they replaced my entire screen with a brand new one for nothing and it only took under a week. It was so obviouse i had dropped it since ther was a clear dent at the top of the BA. only thing is that if they want to charge you for repair and you decide not to go ahead they will charge you to post it back to you.
DJUPLIFT
exactly what i did uplift
posted it in today, fingers crossed...
I think I am defo gonna get insurance if I get it working again, too much worry...
well I sent it in to the official repairers (Anovo) and they sent it back "Fixed under warranty"
Except that it was NOT fixed, it was displaying the exact same fault, which is SO easy to replicate, how the hell can they call it "Fixed" ???
So I call up O2 cust serv and tell them. They asked me to fax in receipt from repairers which I did and they said they would be sending me a brand new handset
Woohoo !
Well i was happy with o2 till i noticed a ****ING crack on the bottom left hand side of the screen. so i went back a week later cos i was working and didnt have time.
Told them that it was sent back to me like that and they basicaly said piss off.... said they couldnt do anything about it that i could have broken it anytime myself... fair enough. So now i have an xda with a cracked screen and anywhere down in the left corner i have to touch about 6mm to the left of
any button to press on it.
So pressing the New button is impossible.
I cant belive how they didnt even question about how the screen stopped working the first time, so why the hell cant they replace it again!?
Im proper pissed off :twisted:
Anyone know anybody that has a dead xda with a working screen id gladly pay good money for it!
annoying, but I would imagine the screen is quite easily replaceable.
It's gonna cost, but better than being left with a paperweight...
You guys are not gonna believe this...
So O2 send the new handset.
When I got it I decided to use my old battery until the new one had charged.
Guess what... same problem !!
IT WASNT THE PHONE IT WAS THE BATTERY !!!
So, if your XDA fails to go into standby mode when you hit the power button - don't suspect the phone, suspect the battery !
evilc said:
exactly what i did uplift
posted it in today, fingers crossed...
I think I am defo gonna get insurance if I get it working again, too much worry...
Click to expand...
Click to collapse
if u do, make sure u dont get it wet, cos o22 insurance wont cover water damage.
I can't use O2 insurance anyway, you can only insure with 02 within something like 14 days of purchase.
Got same crack but in the right-hand bottom...
I am using my device in landscape mode while waiting for a reasonably priced spare part donor. Rotating the screen usually helps.
DJUPLIFT said:
Well i was happy with o2 till i noticed a ****ING crack on the bottom left hand side of the screen. so i went back a week later cos i was working and didnt have time.
Told them that it was sent back to me like that and they basicaly said piss off.... said they couldnt do anything about it that i could have broken it anytime myself... fair enough. So now i have an xda with a cracked screen and anywhere down in the left corner i have to touch about 6mm to the left of
any button to press on it.
So pressing the New button is impossible.
I cant belive how they didnt even question about how the screen stopped working the first time, so why the hell cant they replace it again!?
Im proper pissed off :twisted:
Anyone know anybody that has a dead xda with a working screen id gladly pay good money for it!
Click to expand...
Click to collapse

Phone freezes up when idle

If I leave my phone on and come back to in about an hour it becomes unresponsive. The screen is won't come on, usb won't work and the power button doesn't work as well, but the lights still flash. All I can do is take the battery out and turn it on again.
At first i thought the keypad must have been getting disabled after a certain amount of time for some reason, but since the usb the connection alos dies when it's idle it must be something else.
I've been having this problem for awhile now. It first it started every once and awhile, but now it's getting to the point that I have to reset it every hour or so.
I just upgraded my ROM to Kavana 080408, but I've had this problem running the T-mobile WM6 ROM as well, therefore I'm guessing it's a hardware issue?
Any thoughts, questions, or help is greatly appriciated!
call tmobile and ask them to send you a new phone... its hardware issues...
Thank you. Err.. the only thing I haven't mentioned (for lack of mistaking the problem) is that just 3 days ago I dropped my phone outside and it rained the next morning. When I recovered the phone it was soaked.. I let it dry out and it worked again.
I think the incedent had to have been irrelevant, because I have been having this problem for about 8 months regaurdless, just not as severe.
Would T-mobile be able to know it got wet at some point and not exchange it because they'd assume the problem was due to water damage?
Well if you look under the battery to the right where the sim card goes, there is a litmus paper that turns purple/pink when wet and its white originally. I would just remove the paper if it is purple/pink and try to cut and glue a white piece of paper the same size. And then I would call them and tell them.
Glue and fish strips?
Thanks, but hmm.. how exact should this be? I was thinking about going to the fish store and buying some test strips and using those. Then i was thinking about thinning out some glue and using that to stick it. Does this sound good? I'll post how it goes.
Dash Arrived then Died
I just got my dash about two weeks ago. Before I could start finding my way around, it began acting strangely. It would not respond and sometimes suddenly cut off on it's on. Then it got to the point where it would not turn on right away. I would have to play with it (battery and SIM removal) and then it might turn on. I thought I was using the power button incorrectly.
Finally, the dash would not turn on at all. Since it was new and insured I requested a replacement. T-Mobile insisted that I test it with a alternate battery (I had a charger stand + battery on order but it had not arrived yet.) Since it would still not turn on via USB or power adapter (no charging lights either) I was certain it was not the battery. After arguing with a T-Mobile Rep and Supervisor I finally decided to lie (er um exaggerate) and tell them I had tested an alternate battery.
Before the new phone arrived the charger and spare battery arrived. I tried both batteries in the new phone with no problems.
You may want to try and get a new phone but the T-Mo rep definitely asked me the color of the paper strip inside the battery housing. My rep told me that it would change color if the LCD was damaged or cracked but I checked another phone (Samsung T409 and Motorola V188) and based on the locations of the strips I would assume it's a water damage test strip.
You may also want to see it you can remove a strip from an older phone.
Good luck!

How to replace the data port

Hey guys-- got back from the t-mobile store and they told me the data port is dead (from water damage). It turns on with a fresh battery fine, but apparently I'm getting an error code. That code is probably that the data port is messed up because I can't charge my battery. I'm assuming I have to replace it. Does anyone know of a video tutorial or something that will show me how to do it?
thanks.
the chances of the data port being physically damaged by water is very slim- I think they are trying to tell you the circuitry is faulty. If you had ripped the charger out and bent or broke the port, then I could see it- but water cannot bend or break that way and corrosion is unlikely unless its been sitting a while.
Back to the original subject though, I just replaced a faulty USB port on my friends Moto Q. It wasnt bad, but you need a very small pencil iron (I use a station) and good eyes, otherwise you will bridge the tiny connections and be fubar'd.
gospeed.racer said:
the chances of the data port being physically damaged by water is very slim- I think they are trying to tell you the circuitry is faulty. If you had ripped the charger out and bent or broke the port, then I could see it- but water cannot bend or break that way and corrosion is unlikely unless its been sitting a while.
Back to the original subject though, I just replaced a faulty USB port on my friends Moto Q. It wasnt bad, but you need a very small pencil iron (I use a station) and good eyes, otherwise you will bridge the tiny connections and be fubar'd.
Click to expand...
Click to collapse
Where did you find the port to replace it with...
find a bricked one on ebay or something..or someone selling one with a cracked screen etc...use it for parts
welp, i've never soldered... guess you gotta learn sometime. ports are bout 25 bucks... Guess I have a new hobby. Or maybe I should just buy an external battery charger... soldering sounds more fun though. Yeah, what i meant by getting an error code is when i plug in the charging cord into the cell phone, I get a red light instead of yellow/orange. But, I have to push up on the cable where i insert it into the port to get anything. So, its not dead, but either dying or drunk....... drunk from oil.... which it swam in... and got sick from. vegetable oil, not motor oil... which would be a waste of oil. Anyways, thanks for the replies and if you stumble upon a vid for the dash, please post it. I found some on blackberries, but not an excaliber.
sorry browser problem (double posted)
my friend sourced his usb port from Mouser (P/N 538-67503-1020) for $1.12 each. I still have one (he got a spare) but I dont have a dash to take apart and compare the pins. I assume they are all the same generic port, but the pin spacing could differ
http://www.mouser.com/Search/ProductDetail.aspx?qs=7zcQ9RRVJlhHWuXYKEhKMg==
that's pretty sweet speed. I bookmarked that webpage (dunno why really). I could just always link from here; but anyway, I received a new battery that I ordered before the geniouses at t-mobile told me that a red light is an error code, my old battery is perfectly fine, my data port is broken, and no... a new battery won't fix it. *** what's my point you ask?***
They don't know jack fecal matter. I just popped in the new battery and 1) my phone turned on, 2) my charging light turned orange, 3) my plug doesn't need adjusting to charge the phone, and just now 4) my phone has signaled to my through a pretty green light that the new battery just finished charging.
So, to recap, the guys at t-mobile said my port was fried and that all my problems were due to that. My theory was that oil (and come to find out water) damage caused the battery to malfunction and thereby refused to allow a current to charge it resulting in the errors. Turns out, I was right.
Thanks speed and all for your replies. If I need a cheap miniusb port in the future, I now have a good source. Now, Anyone know if a new lcd will fix the splotchy marks on my screen (look like dark puddle spots). I'll post a pic in a new post in a minute.
Yah you can grab a new LCD off ebay (fairly cheap) and then go to youtube and youtube "fix dash screen" and there is a tutorial on there that will guide you on replacing your screen.
just make sure its the lcd thats the problem- the outer clear part that you can touch is separate, and comes with the case. Mine are scratched to hell on both my Dash's but I refuse to buy new cases to fix them
i dunno what's up anymore
I don't know what to think of this thing anymore. This morning it wouldn't turn on, even though I had the green light on the device as it was plugged in all night. So, I kept fiddling with it hoping it would turn on so I could have ATT do a remote hard reset. Well... it wouldn't cooperate. So, I left it alone. Then this evening I was about ready to bury it and I tried the power button one last time and it turned on. But, the battery was really low and I got the red light again when I plugged it in. I guess the battery got a bit of a charge in itself just sitting there. So, perhaps the t-mobile guys do know what they're talking about. Well... i did actually get the orange light while it was on for that sweet minute, which should mean its charging, but I guess its not actually charging the battery. I suppose the last way to go is external charger. I'll probably pick one up off ebay for 15 bucks.

[Q] DIY Wet G-Nex Repair?

Many, many thanks in advance if anyone responds to this. I was hoping that I could get some quick insight into the following:
I came home fairly inebriated after a party on Friday night and somehow left my phone in a sizable puddle of water on the counter all night. In the morning, I realized what a schmuck I am and took out the SIM & battery and kept the phone in a bag of rice for a couple days.
Now, everything works completely fine except for the UP volume rocker and the Power/Wake button. The former barely responds to anything, even hard pressure, and the Power button sporadically doesn't respond. As well, at first there was a problem charging the phone and getting my computer to acknowledge it when connected but that problem hasn't manifested itself today as of yet.
I ordered three parts to try and fix it myself - a volume flex ribbon replacement, power flex ribbon replacement, and a dock connector charging port. I wanted to ask if the more knowledgeable people around here think it's a terrible idea for someone like me, with no experience in mobile phone repair, to try my hand at this. I've been a techie my whole life and have always enjoyed taking equipment apart and putting it back together, but this is my first foray into phones.
Lastly, the other option is to take it to a shop here in Vancouver and shell out between $100-130 for these repairs (the parts of which came to a total of $9 after shipping). If anyone has any shop recommendations, that would be welcome as well.
Any thoughts?

HTC Desire fell in water, now won't boot.

Hi, my apologies if my HTC is in the wrong forum, not sure where the Desire would fit, if anywhere.
Nonetheless this is a useful phone to me and worked fine till the day I had to jump in a lake to save my 5 year old boy from drowning. Naturally didn't have the time to remove the phone from my pocket before jumping in the lake. Kid was fine after swallowing some water but phone "swallowed" a lot of water. Let it dry in a bag of rice and baking soda for several days to fully dry. But when trying to turn it on, the screen just flickers non stop. However when connecting it to the computer using a USB cable, I get what appears to be a boot screen (see pic in address below). Phone was rooted and run CyanogenMod 7. Maybe someone that's familiar with the procedure could guide me? Tried a couple of the options shown but to no avail. Old but still decent phone, would like to get it working again. I've transferred the sim to another phone and I've saved the micro SD card. Just need to get the phone to boot again. PS: could the battery be toast? Maybe it got shorted when I first tried to turn the phone on while still wet?
Any help is appreciated.
I'm too new here, won't allow me to post external links. Please go to h-t-t-p://tinyurl.com/p4dmgej (remove dash from http)
I'd say leave it to dry naturally for a week or so and try again. If no joy then you could try a new screen but it's probably something really tiny and sensitive that cannot be replaced..
Glad you saved your boy!.
Sent from a stolen HTC M9
It's been 2 months. But I did make a crucial mistake: I tried to turn the phone on while still at the lake. This likely caused more damage than it needed.
However I suspect the issue is with the battery. It won't charge past 3.85 volts. And the display works just fine, once I press the key combo to enter the boot screen as seen in the pic above. Will try and track one down locally, hopefully a shop will be able to test it a battery in the phone before I buy it.
And yes, the boy was fine. But it was a close call. it is amazing how quickly something can go wrong. I neglected the lake rule of staying within arm's reach. Let this be a lesson to anyone with small ones: it only takes seconds for things to go badly wrong, even at a supposedly safe, man made lake intended for kids.
PS: 2 months prior an adult died on the same lake after falling off his boat. Another lesson: invest in swimming lessons. Scary stuff, indeed.
Right, i thought you were seeing that over usb via sdk or something.. You could always try opening it and inspecting for blown components. What damage can be done.. It's already useless.
I still think it's worth leaving it to dry naturally.
Sent from a stolen HTC M9

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