Battery at 40% -> Phone shuts down - Xperia Arc Q&A, Help & Troubleshooting

Hi, my cousin's arc is acting weird. It doesn't happen all the time so it is hard for me know what is exactly wrong.
1) When the battery was at 40%, the phone shuts down. This happened once when I was playing with it and I thought maybe I mistaken 4% for 40.
Then a few days later.
2) My cousin noticed the battery was at 40%, he left the phone in his pocket and it shuts down. So now I think last time when I was playing with it, it wasn't a mistake.
Then when the phone is pluged in, it will be low on battery e.g. 4 percent. He doesn't use the phone a lot so it should last a day or two before it need to be charged again from fully charged. But the phone just shut down at 40percent today.
So now it is hard for me to know what is wrong with it. Is it due to battery being defected? Problem with the phone itself? Or might be some apps that caused the problem?
It is running on 2.3.3 Rogers firmware. Stock, not rooted etc. He had the phone for a week and it happened 2-3 times already.
Thanks.

You could try repairing it via SEUS but you will lose all data. Make a back up.

It could be that the phone has stored incorrect limits for the battery - a factory reset should solve this.
However, it seems more likely to me that the battery is faulty.

Thanks for these suggestions. I have searched the forum quite a bit last night and there were a few others looked like the problem I am having. So going to try out those methods first. Then the suggestions in this thread.

Has he tried running the phone flat, then take out the battery and charge it with the phone off till completion. Mine used to shutdown anytime after 20% ; after doing this it never has again. Shot in the dark ... worth the effort.

Any update??
miniflight said:
Thanks for these suggestions. I have searched the forum quite a bit last night and there were a few others looked like the problem I am having. So going to try out those methods first. Then the suggestions in this thread.
Click to expand...
Click to collapse
Was the issue resolved? What all things did you try?

Nope, the best I got is 20% then to 1% then shutdown. It is in repair centre now.
I have tried repairing, reflashing, battery widget etc, everything I can find on xda and it didn't work.

Updates
It came back from the repair center and did not get repaired, it was phone being sent only. It still had the problem.
Then sent it again (good thing it is just 20 mins drive on highway) and left the phone and battery there.
Now got phone back, battery is replaced (since I think it was battery being faulty). Now it is at 29% percent and looking good.
I will update this thread if I got more. I am leaving this thread here so others who have this problem and tried all the suggested methods on xda and failed, it means that your battery is faulty!

Related

phone or the battery?crashes or dies w/in 10 min only w/ gps

My phone has been acting weird lately. Just want to see what the consensus is. phone battery drains ok until I turn on A gps program will be about 90% battery gps will be on for about 5 minutes the phone shuts off restart and battery reads 40%. Then the phone keeps dying. Any thoughts im assuming its the battery but you all might know something i dont.
P.s. The phone is stock rom tilt 2
Thanks
That sounds like battery to me, but that doesn't mean there isn't also an issue with the phone...
If any of your buddies has an EVO or another TP2 (I can't remember what other batteries would work right now...) that you could try in your phone to rule that out?
If not, batteries aren't that expensive. I wouldn't go for the absolute cheapest on ebay either, find something that's got a brand name...
Thank you, a quick add on as to why it may not be the battery. I could'nt type it all out earlier because I was on my gfs phone.
I was away from a charger so just left it off for about 4 hours. Started it out of habit now its showing 80% after no charging. I also didn't mention Ive done a hard reset on it still get the same issue, everything is fine wi-fi for extended periods talking texting but as soon as I use gps it shuts down in about 3 minutes.
This is also a new issue and I have not recently added anything to my phone.
Edit: Update again tried to make a call and it died.. Ill take the suggestions and get a new batt.
MDavisiw said:
Thank you, a quick add on as to why it may not be the battery. I could'nt type it all out earlier because I was on my gfs phone.
I was away from a charger so just left it off for about 4 hours. Started it out of habit now its showing 80% after no charging. I also didn't mention Ive done a hard reset on it still get the same issue, everything is fine wi-fi for extended periods talking texting but as soon as I use gps it shuts down in about 3 minutes.
This is also a new issue and I have not recently added anything to my phone.
Edit: Update again tried to make a call and it died.. Ill take the suggestions and get a new batt.
Click to expand...
Click to collapse
You could also try a hard reset, flash a different ROM, etc.
Thanks for keeping on the thread, Tried the hard reset, the rom is what came with the phone never done a different one
New Battery is on the way. Something is screwy with it but we shall see.. If its not the battery I suppose Ill need to start looking for a replacement or an upgrade. Thank you for your input on the subject.

[Q] Battery or Phone Problem? is making me crazy

Almost every week i have this problem with the phone acting a bit weird. First the phone start slowing down or kind of frizzing, next i turn the phone off...and on again. Suddenly my battery goes from 50's charge to 7% and the phone message said i need to charge the battery. I would turn off the phone again...take the battery out for few 10 seconds or more, put it back and restart the phone? now the meter says i have about 25% charge...i plug it to the charger and wait until is 100% and then seems to work fine for another week until the same thing happen again! Now im on FD16 but this problem has been occurring since i bought the phone 6 months ago on stock, so i think is not flashing new modems or kernels. a bad battery ? Does anybody have any idea how troubleshoot this a little further or has experimented this phone behavior. Or should go back to stock and send this baby to Sprint to try to get a replacement?
I just got to the point that i cant deal with this anymore since i dont know when it is going to happen and may not have a charger at hand!
Please i need some suggestions !
gerstoscar said:
Almost every week i have this problem with the phone acting a bit weird. First the phone start slowing down or kind of frizzing, next i turn the phone off...and on again. Suddenly my battery goes from 50's charge to 7% and the phone message said i need to charge the battery. I would turn off the phone again...take the battery out for few 10 seconds or more, put it back and restart the phone? now the meter says i have about 25% charge...i plug it to the charger and wait until is 100% and then seems to work fine for another week until the same thing happen again! Now im on FD16 but this problem has been occurring since i bought the phone 6 months ago on stock, so i think is not flashing new modems or kernels. a bad battery ? Does anybody have any idea how troubleshoot this a little further or has experimented this phone behavior. Or should go back to stock and send this baby to Sprint to try to get a replacement?
I just got to the point that i cant deal with this anymore since i dont know when it is going to happen and may not have a charger at hand!
Please i need some suggestions !
Click to expand...
Click to collapse
Anybody that can help ???
I have the same issue, is not the battery i tried a few batts and still reboots, im gonna wait for the official ics update to see if is just a bug or a deffective phone.
The battery percentage always decreases dramatically everytime you reboot. Android just doesnt read correctly after rebooting.
Sent from my SPH-D710 using XDA
MajorTankz said:
The battery percentage always decreases dramatically everytime you reboot. Android just doesnt read correctly after rebooting.
Sent from my SPH-D710 using XDA
Click to expand...
Click to collapse
The only time my battery would drastically drop after a reboot was when I rooted my phone wrong and it would reboot about 10 times a day and when it did I would lose a good 50% of the battery. Now if I reboot I lose 1-2% even if I flash a new rom. On to this guys issue I would say if it has been doing it since you bought it, it is likely a hardware issue with the phone. My old Evo used to do that. I just ended up selling it because I wasnt sure if it was a problem with the phone or just the fact that, that phone was slow as **** anyway!

Extreme Battery Drain

I never had that much of a problem with the battery on my Desire Z. Okay, I had to charge it sometime during the day when I was browsing the web or playing for a few hours but then, that was expected.
Forward last week, where I decided to try Mimicry rom (I'm not pointing any fingers there, keep reading). Everything was going smooth except one thing, the battery was draining at least.. twice as fast as usual. I'm speaking deplugging at 7 AM, dead at 12:30 PM. And that's with practically no usage. At this point, I've tried rebooting, and, oddly, it wouldn't do the same thing as usual (not opening or opening briefly to the loading screen then closing). No, it would boot to the launcher, show me that I had 2% left. It's usually at those points that I've been able to take a screenshot.
Then, a few moments ago, if I kept rebooting. It would be back at say 36%, but kept hard dying (no "Android is shutting down" or stuff like that, just BAM, black screen) every 5 minutes.
Thinking that Mimicry would be the culprit, I went over there and asked the question, but, oddly enough, nothing in the rom could produce this effect. Weird. He was kind enough to give me some tips to try to see if it would make any difference. I've tried them.. Several time with the battery stat reset, deactivate the Google Backup in case it was in a loop. I've reflashed the rom, downgraded to the earlier version, updated to the latest. No use.
So at that point, Andromadus Beta 5 was out and decided to go back at Andromadus. At first, no problem but finally, it came back. So the culprit is not the rom, or maybe yes, I don't actually know. Today was the day I could use it the longest but.. It's unbearable. Also, I've looked into 4EXT at the battery indicator and it seems to be ****ed up too. I tried to force drain the battery with continuous permission fixing and the battery would drain from 3% to 0% in under 2 minutes, but would stay at 0% for a while.
So, what do? New battery because this one is bricked? New phone, because at the price of the battery... Or is there a way where I don't have to take my wallet out?
Thanks in advance.
Here are some screenshot I took
EDIT
Seems like no screenshot shows up on there. here's an imgur album
imgur .com/a/j9seu#0
Reupload those screenshots nothing is showing, I'd suggest trying a new battery then if that doesn't work get a replacement device.
New photo upload, to see if it finally works.
Mimicy uses Andromadus source so they could share a piece of code which could falsely report battery information. I suggest, mainly as a test, take a nandroid backup. Then plug the phone in and let it charge until you get the green LED. Leave it plugged in for an extra hour or two just to make sure that your battery is at 100 percent. Then flash the Cyanogenmod ROM then reset the battery stats. Try using Cyanogenmod for a while and see if the phone is still doing the same thing. If it is, then it could be the battery. Also if you know someone with a G2, you can always swap batteries and see if the same issue happens. If it does maybe switch to a non-ICS ROM and if that doesn't work, your phone maybe going bonkers.
i think its kinda bricked, or you could buy a portable phone charger. that could help
synthiis said:
I never had that much of a problem with the battery on my Desire Z. Okay, I had to charge it sometime during the day when I was browsing the web or playing for a few hours but then, that was expected.
Forward last week, where I decided to try Mimicry rom (I'm not pointing any fingers there, keep reading). Everything was going smooth except one thing, the battery was draining at least.. twice as fast as usual. I'm speaking deplugging at 7 AM, dead at 12:30 PM. And that's with practically no usage. At this point, I've tried rebooting, and, oddly, it wouldn't do the same thing as usual (not opening or opening briefly to the loading screen then closing). No, it would boot to the launcher, show me that I had 2% left. It's usually at those points that I've been able to take a screenshot.
Then, a few moments ago, if I kept rebooting. It would be back at say 36%, but kept hard dying (no "Android is shutting down" or stuff like that, just BAM, black screen) every 5 minutes.
Thinking that Mimicry would be the culprit, I went over there and asked the question, but, oddly enough, nothing in the rom could produce this effect. Weird. He was kind enough to give me some tips to try to see if it would make any difference. I've tried them.. Several time with the battery stat reset, deactivate the Google Backup in case it was in a loop. I've reflashed the rom, downgraded to the earlier version, updated to the latest. No use.
So at that point, Andromadus Beta 5 was out and decided to go back at Andromadus. At first, no problem but finally, it came back. So the culprit is not the rom, or maybe yes, I don't actually know. Today was the day I could use it the longest but.. It's unbearable. Also, I've looked into 4EXT at the battery indicator and it seems to be ****ed up too. I tried to force drain the battery with continuous permission fixing and the battery would drain from 3% to 0% in under 2 minutes, but would stay at 0% for a while.
So, what do? New battery because this one is bricked? New phone, because at the price of the battery... Or is there a way where I don't have to take my wallet out?
Thanks in advance.
Click to expand...
Click to collapse
hi there..same problem with me too..exactly..my battery couldn't last for more than 4 hours with minimum usage...have u solved it?

[Q] Z1c issue

Hello everyone. newbie here.
My sony Z1c seems to have developed a bug/issue. 2 days ago my phone was on charge, green led at the top was on and my battery showed at 100%. I unplugged the device jumped into bed, set my alarms as usual. I then woke up 2 hours later then i should of to find my z1c was dead. Nothing was running in the background etc so instantly knew something was up. Tried charging my phone at work via usb>pc and it kept saying my phone is losing charge quicker then its charging (never seen this message before) . I could turn the phone on but the battery level stayed at 2%, as soon as it was unplugged from the pc it would instantly die.
When i got home i done a few "reset" searches and come across the hold volume up and power at the same time until phone vibrates method. This now seems to allow my phone to charge normally again and the battery goes past 2%. However again today my phone went dead overnight. So the issue is still there, im just able to charge the device again.
I dont appear to have anything running in the background
havent done any firmware,software,app updates in the last couple of days (again that im aware off, unless they forced any)
also noticed the phone gets extremely hot at periods for unknown reasons?
Anyone here able to help or advice? is this a faulty battery, software,firmware issue etc? any fixes
d5503
running 4.4.4
14.4.a.0.108
Thanks in advance
Have you tried a different charger? Charge it using wall charger with supplied cable. I don't think firmware is draining your battery. Possible that u r caught up with a faulty battery if u don't have any issues with charger.
My advice "Head to Sony Service Centre asap".
Have you 'ever' installed any custom ROM on this phone then reflashed/restored something later after accquired? It could be the underlying system's battery state is different than the current running OS' one. Try calibrating the battery a couple of times to see if that make any difference.
Hello. Thank you for the replies.
The phone charges correctly via mains and usb(laptop,ps4 etc) since i done that power+volume up reset. Pretty sure my leads and plug are fine. i could try different usb leads though. the charge level is certainly showing me 100% charge
I have never used any ROM's or Roots. i dont know fully what they are. I used to have a jailbroken iphone so it sounds similar. Id be prepared to do down any of them routes if it fixes my phone
Everything updated has been official releases. I dont appear to of updated anything recently though so i cant put it down to a system update or new app update. - something might have glitched somewhere i dunno
Charged the phone during my first post and again it says its gone to 100% after a couple of hours. unplugged the charger. restarted the phone and checked nothing that hasnt been on for the last 3 months hasnt turnt on and all seems fine there. So just left it in standby
checked it 10minutes later to see charge levels. am down to 87%
using gsm battery app it says 68.9% app usage, when i click that
android system 53%
kernel (andoid os) 19.5%
then i have a list of other stuff running all be 2%
them 2 shouldnt be that high should they?
then when i go default settings>power> batt usage
android system 37%
googleplay service 21% (doesnt appear to be updating/syncing anything. should all be off. never used syncing)
screen 14%
android OS 5%
cell standby 5%
the rest of the list are 2's and 1's
phone was cool when charging, since rebooting the device and unplugging it, its now getting hot??? would of expected it to be the other way around!!!
Might want to give it a go of this:
userguide.sonymobile.com/referrer.php?region=global-en&product=xperia-z1-compact#!Resetting-your-device dot html
Sorry, newbie can't post URL yet:crying:
Hi again, Jcw i done a full factory result and everything now appears to be fine now. Phone has been on for 3hours standby and on 98% battery, It would have been dead by now and extremely hot at the back. Now running alot cooler. Thanks for the advice.
Have no idea what happened. Something was seriously draining the battery though. Glad its fixed. Thanks again

(SOLVED) Pixel 2 XL charging stuck at 99% all of a sudden

My 2 XL is only a month old. There is no complain about charging before. It was normal. Hit 100% everytime. Until several days ago, I woke up in the morning and my phone does stuck at 99% with charging rapidly status. I've tried to drain the battery and fully charge, try to flash factory image, but the problem still exist. The phone does charge normally to 90%, then getting slow and more slow when hit 95%, it takes very long time to get to 99, then it stuck for hours. I'm using app called AccuBattery, just want to monitor the charge speed. And there it is, the phone stop the charging at 99%, charging speed shows -1 , so basically the phone cut the power input when hitting 99% although the status still not fully charged. Until I rebooted the phone then it will hit 100%.
So what happened to my phone? I'm using original charger from the box. Is it software or hardware issue? Thank you
The first image is when stucked on 99% and the charge speed show -1. After that I rebooted the phone then charge speed increasing, not -1 anymore at 99%. The second image is when the phone says fully charged at 100% and charge speed back to -1, which is normal if the phone already fully charged.
EDIT:
Solved - see my post below
What's the battery health at?
lil_ith said:
What's the battery health at?
Click to expand...
Click to collapse
The battery health is excellent, I didn't have any complain about battery life. Easily get 6++ SOT, full day usage.
fauzanskywalker said:
The battery health is excellent, I didn't have any complain about battery life. Easily get 6++ SOT, full day usage.
Click to expand...
Click to collapse
What is it at though? But on all my previous rmas, I had sometimes great issues in from charging past 98%.. I would have to turn it off for it to register that it's actually charged to 100% and more than likely it would drop to 99 as soon as I unplugged it.
lil_ith said:
What is it at though? But on all my previous rmas, I had sometimes great issues in from charging past 98%.. I would have to turn it off for it to register that it's actually charged to 100% and more than likely it would drop to 99 as soon as I unplugged it.
Click to expand...
Click to collapse
So you got replacement?
I can't asked for RMA. Pixel didn't sold in my country. I bought from local seller that handcarry the unit into my country.
fauzanskywalker said:
So you got replacement?
I can't asked for RMA. Pixel didn't sold in my country. I bought from local seller that handcarry the unit into my country.
Click to expand...
Click to collapse
Yeah I got a replacement at the time but not for that sole reason so I don't know if it would work but I don't think it's that much of an issue if you are still getting 6+h sot
lil_ith said:
Yeah I got a replacement at the time but not for that sole reason so I don't know if it would work but I don't think it's that much of an issue if you are still getting 6+h sot
Click to expand...
Click to collapse
Yeah, I'm planning to do that. I'm just uncomfortable with my phone acting weird, it supposed to hit 100% everytime normally like before. And a little afraid that this issue would make any affect in the future, broken battery or worse. If there's an explanation how this is happened and it's safe, then I might not make any complain anymore.
fauzanskywalker said:
Yeah, I'm planning to do that. I'm just uncomfortable with my phone acting weird, it supposed to hit 100% everytime normally like before. And a little afraid that this issue would make any affect in the future, broken battery or worse. If there's an explanation how this is happened and it's safe, then I might not make any complain anymore.
Click to expand...
Click to collapse
I had the same issue with my Oct 18 2 XL.
Download Accubattery and "calibrate" your battery.
It removes a file (.bin or something) that resets the batter charge percentage.
I really think the 99% thing is harmless, but if it bugs you (I get it) Accubattery will remove the file that resets it.
Good luck!
Az Biker said:
I had the same issue with my Oct 18 2 XL.
Download Accubattery and "calibrate" your battery.
It removes a file (.bin or something) that resets the batter charge percentage.
I really think the 99% thing is harmless, but if it bugs you (I get it) Accubattery will remove the file that resets it.
Good luck!
Click to expand...
Click to collapse
I currently using AccuBattery as shown on my post attachment and I didn't found any "calibrate" menu inside the app.
I've done so many methods, like drain the battery to 0% and charge it or re-flash factory image but seems none worked. So I search on the internet about delete the .bin file under root/data folder, but I didn't found any folder called data on /root (currently running android 10). I'm stucked.
So I'm thinking how if pull the battery out and put it back maybe it will reset something, but it seems impossible to do with myself. Until I found a method to hard reboot the phone with press power button + vol down for maybe 10sec. My phone was 75% at that time, after hard reboot my battery increased to 78%. Then I tried to charge the phone and voila, hit 100% normally, didn't need to unplug and replug to hit 100% anymore. It's been 3 days my phone is act normal again. Hope it will lasts forever.
So my conclusion is, seems the hard reboot method somehow force cut the power from the battery to the phone just like we pull out battery then put it back and maybe it's reset something maybe like batterystats or anything. Idk. But I'm glad nothing happened and it was just software error.
fauzanskywalker said:
I currently using AccuBattery as shown on my post attachment and I didn't found any "calibrate" menu inside the app.
I've done so many methods, like drain the battery to 0% and charge it or re-flash factory image but seems none worked. So I search on the internet about delete the .bin file under root/data folder, but I didn't found any folder called data on /root (currently running android 10). I'm stucked.
So I'm thinking how if pull the battery out and put it back maybe it will reset something, but it seems impossible to do with myself. Until I found a method to hard reboot the phone with press power button + vol down for maybe 10sec. My phone was 75% at that time, after hard reboot my battery increased to 78%. Then I tried to charge the phone and voila, hit 100% normally, didn't need to unplug and replug to hit 100% anymore. It's been 3 days my phone is act normal again. Hope it will lasts forever.
So my conclusion is, seems the hard reboot method somehow force cut the power from the battery to the phone just like we pull out battery then put it back and maybe it's reset something maybe like batterystats or anything. Idk. But I'm glad nothing happened and it was just software error.
Click to expand...
Click to collapse
When you download Accubattery, open it, it automatically 'calibrates' your battery (see pic)
Az Biker said:
[/HIDE]
When you download Accubattery, open it, it automatically 'calibrates' your battery (see pic)
View attachment 4846527
Click to expand...
Click to collapse
Oh, I just realized that. Thank you. But I think it didn't work for me. Nvm, my phone is normal now :laugh:
I had somewhat of the same issue with my phone too. Would sit around 98% then after taking it off the charger overnight, my battery would drop like a rock to around 85%. No idea if I was just imagining things but I don't remember that much battery life wasted away like that overnight when not in use at all.
I also sent mine in for RMA last Thursday and get it back later on today so hopefully the issue will be resolved.
I have also been experiencing the same issue since upgrading to Pie last year. Once it returned to normal for 1 month only and then went back to 98% charging issue until today
carelockh said:
I had somewhat of the same issue with my phone too. Would sit around 98% then after taking it off the charger overnight, my battery would drop like a rock to around 85%. No idea if I was just imagining things but I don't remember that much battery life wasted away like that overnight when not in use at all.
I also sent mine in for RMA last Thursday and get it back later on today so hopefully the issue will be resolved.
Click to expand...
Click to collapse
I would assume broken battery. Never experienced drain so much like that when not in use. My phone normally about 1-2% drop overnight (always on display off). It's great you got replacement, but check twice for screen, 2 XL known for defective screen.
jovianjm said:
I have also been experiencing the same issue since upgrading to Pie last year. Once it returned to normal for 1 month only and then went back to 98% charging issue until today
Click to expand...
Click to collapse
Check inboxes, already replied.
fauzanskywalker said:
I would assume broken battery. Never experienced drain so much like that when not in use. My phone normally about 1-2% drop overnight (always on display off). It's great you got replacement, but check twice for screen, 2 XL known for defective screen.
Click to expand...
Click to collapse
Yeah I am content with the RMA replacement it's just fine, no issues thus far. Just annoying the update breaks charging sound file and lockscreen lock/unlock sounds. But I eventually got those issues fixed too.

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