[Q] Z1c issue - Xperia Z1 Compact Q&A, Help & Troubleshooting

Hello everyone. newbie here.
My sony Z1c seems to have developed a bug/issue. 2 days ago my phone was on charge, green led at the top was on and my battery showed at 100%. I unplugged the device jumped into bed, set my alarms as usual. I then woke up 2 hours later then i should of to find my z1c was dead. Nothing was running in the background etc so instantly knew something was up. Tried charging my phone at work via usb>pc and it kept saying my phone is losing charge quicker then its charging (never seen this message before) . I could turn the phone on but the battery level stayed at 2%, as soon as it was unplugged from the pc it would instantly die.
When i got home i done a few "reset" searches and come across the hold volume up and power at the same time until phone vibrates method. This now seems to allow my phone to charge normally again and the battery goes past 2%. However again today my phone went dead overnight. So the issue is still there, im just able to charge the device again.
I dont appear to have anything running in the background
havent done any firmware,software,app updates in the last couple of days (again that im aware off, unless they forced any)
also noticed the phone gets extremely hot at periods for unknown reasons?
Anyone here able to help or advice? is this a faulty battery, software,firmware issue etc? any fixes
d5503
running 4.4.4
14.4.a.0.108
Thanks in advance

Have you tried a different charger? Charge it using wall charger with supplied cable. I don't think firmware is draining your battery. Possible that u r caught up with a faulty battery if u don't have any issues with charger.
My advice "Head to Sony Service Centre asap".

Have you 'ever' installed any custom ROM on this phone then reflashed/restored something later after accquired? It could be the underlying system's battery state is different than the current running OS' one. Try calibrating the battery a couple of times to see if that make any difference.

Hello. Thank you for the replies.
The phone charges correctly via mains and usb(laptop,ps4 etc) since i done that power+volume up reset. Pretty sure my leads and plug are fine. i could try different usb leads though. the charge level is certainly showing me 100% charge
I have never used any ROM's or Roots. i dont know fully what they are. I used to have a jailbroken iphone so it sounds similar. Id be prepared to do down any of them routes if it fixes my phone
Everything updated has been official releases. I dont appear to of updated anything recently though so i cant put it down to a system update or new app update. - something might have glitched somewhere i dunno
Charged the phone during my first post and again it says its gone to 100% after a couple of hours. unplugged the charger. restarted the phone and checked nothing that hasnt been on for the last 3 months hasnt turnt on and all seems fine there. So just left it in standby
checked it 10minutes later to see charge levels. am down to 87%
using gsm battery app it says 68.9% app usage, when i click that
android system 53%
kernel (andoid os) 19.5%
then i have a list of other stuff running all be 2%
them 2 shouldnt be that high should they?
then when i go default settings>power> batt usage
android system 37%
googleplay service 21% (doesnt appear to be updating/syncing anything. should all be off. never used syncing)
screen 14%
android OS 5%
cell standby 5%
the rest of the list are 2's and 1's
phone was cool when charging, since rebooting the device and unplugging it, its now getting hot??? would of expected it to be the other way around!!!

Might want to give it a go of this:
userguide.sonymobile.com/referrer.php?region=global-en&product=xperia-z1-compact#!Resetting-your-device dot html
Sorry, newbie can't post URL yet:crying:

Hi again, Jcw i done a full factory result and everything now appears to be fine now. Phone has been on for 3hours standby and on 98% battery, It would have been dead by now and extremely hot at the back. Now running alot cooler. Thanks for the advice.
Have no idea what happened. Something was seriously draining the battery though. Glad its fixed. Thanks again

Related

TP2 starting to do strange things on standby

I thought it just a one off, but it's now happened a few times, I leave my TP2 over night, it show 80 or 90% battery, then when I get up in the morning and check my phone, it says there is an error to report with Opera.exe then when it's cleared the battery is low.
and now twice I have gone to check my phone and found it's turned off completely, then when I turned it on it says there is 10% battery, when the night before it had been charging in the car and before gong to be had shown at least 90%.
Any ideas ???? have I got a faulty battery?
I have quite a similar problem. Sometimes, my tp2 won't wake up after charging. I have to do a soft reset with the stylus to get it running again. My battary doesn't get drained though... don't know what the problem could be...
ir803 said:
I thought it just a one off, but it's now happened a few times, I leave my TP2 over night, it show 80 or 90% battery, then when I get up in the morning and check my phone, it says there is an error to report with Opera.exe then when it's cleared the battery is low.
and now twice I have gone to check my phone and found it's turned off completely, then when I turned it on it says there is 10% battery, when the night before it had been charging in the car and before gong to be had shown at least 90%.
Any ideas ???? have I got a faulty battery?
Click to expand...
Click to collapse
I think the device has a few isssues which we hope the WM 6.5 upgrage will resolve. I have a vodafone TP2 and anytime i slide open the keypad i get an error message "cprog.exe has stopped working". I am sure other users out there are facing similar issues.
interesting. Mt T-Mo version (that I've had since August 14th) hasn't had a single problem like that... yet (fingers crossed)
last night's shutdown happened while the charger was actually plugged in and the charge light was on, this morning I unplugged it and the phone was off, did a reset to start it and found there was only 10% battery life.
VERY ODD.
Sadly I think it's unlikely that HTC and Vodafone will be able to come to any aggreement to let us officially upgrade to WM 6.5. There's an firmware upgrade on the vodafone site but there's confusion over what it does when the version number is out of sequence to what is installed already.
I've seen the touchflo3D 2.5 youtube vids which look good BUT even if we could get an official release Vodafone will probably want to mess up the icons and colour to brand it again, just for us the end user to spend hours trying to undo their screwing around.
I'm not very optamistic about an upgrade amd I don't want to start installing cooked roms yet as the TP2 is still under warranty and it's my business phone.
Same Here
Mine sometimes doesnt charge however its plugged in & it shuts down itself & keeps restarting automatically with some other similar above issues!! HTC has to know that!
no such things in my pro2
Just had the very same thing happen to me this morning, so it's good to know I'm not alone.
Yesterday, I found my phone was dead, though I was sure it had enough battery life. I put it on the charger and turned it back on.
It was on the charger all night; the battery light was green. When I unplugged it from the charger, I tried to turn it on [from stand-by/locked mode], and the battery light kept flashing, but nothing would happen.
I only was able to get it on by plugging it back into the charger. When it came on, it had 60% battery life, even though it supposedly had 100% just two minutes before (and wasn't even on).
So thanks for mentioning it.

Odd charging behaviour last night - can anyone explain?

Hey Guys,
Picked up my HTC One X last week and have had no problems charging the device.
Last night I plug it in as usual using the supplied charger and cable, set the alarm and go to sleep.
When I wake up I notice that it hasn't charged and (this may be unconnected) the alarm did not sound.
I unplug in and plug in back in and it begins to charge.
Interestingly, I checked out the power information in settings and the phone thinks it was charging all night, except, it wasn't.
Anyone else experienced anything like this?
Thanks
Coincidentally my HTC One X was acting really bizarre this morning/tonight too.
I connected it to the charger yesterday and this morning (about 5:30) it woke me up with the "Quietly Brilliant" splashscreen and sound. It seemed to have reset itself and asked me to send a log to HTC...
I guess today will forever be known as 'buggy tuesday'
exactly the same thing happened to me last night. plugged in at 12% woke up at 12% 30 minutes late for work as alarm didnt sound.
seems my phone is having trouble charging today as well as its only went up 3% in an hour and a half and its on airplane mode as im in work!
Wow, so its not an isolated case.
Wonder if its date specific, or has something to do with the Alarm.
Would be interesting to see if anyone else was effected.
My phone seems to be charging OK although I have restarted it since it refused to charge last night.
I do believe under heavy load that the phone will not charge, but as I understand it, a service, or background process cannot consume more than a small amount of the CPU. I did wonder if somehow the alarm has spun out of control and had the system under such a load that it refused to charge.
I just hope its anything but dodgy hardware.
i just restarted mine and its now charging normally so reckon it must be an app or service that was causing it.
the alarm thing could just be coincedence but seems strange...
i usually switch my phone off at night if i am leaving it to charge so i have not got a chance to try this out..
I had a message on my phone last night I have not seen b4. Maybe a similar thing happened to you. The message said "Please close background apps as your phone is using more current than the charger can supply" lol.
as another quick observation, my phone got to 69% charged then got stuck for about 35min.
i restarted the phone again and it started charging again.
i dont see anything strange in the task manager list, and i dont think i have installed anything untoward that i didnt already have on my HTC Desire other than a couple of paid for games...
is there anything i can look at when this happens again to see whats draining the battery? theres nothing strange in the battery usage list either.
currently i have
Screen 63%
Golfshot GPS 28% (i used this yesterday for about 4 hours)
Android OS 4%
Cell standby 2%
Phone idle 2%
roger99 said:
I had a message on my phone last night I have not seen b4. Maybe a similar thing happened to you. The message said "Please close background apps as your phone is using more current than the charger can supply" lol.
Click to expand...
Click to collapse
Hmm, that's kinda odd. Wonder if the issue I experienced was somehow related.
Just to follow up I repeated my usual routine again and plugged the phone in again before going to bed. Wake up this morning to find exactly the same thing - it hadn't charged.
This really makes no sense and is getting pretty annoying.
Buggy Tuesday
warpkid said:
Just to follow up I repeated my usual routine again and plugged the phone in again before going to bed. Wake up this morning to find exactly the same thing - it hadn't charged.
This really makes no sense and is getting pretty annoying.
Click to expand...
Click to collapse
hi which version of the OS are you using as it may well be to do with the version of android and software update may well fix this also if you have wifi turned on that can be a large drain on battery make sure if left on it is set to turn of when screen gose of maybe that charger cannot handle it been left on but most likley its a bug in the OS
i found part of my problem was using a lower rated charger. the one i had in my bedroom was 700ma and it needs a 1A.
charged fine last night when i switched chargers.
oh, and my alarm went off fine this morning as well.
still doesnt explain why it wasnt charging, or got stuck while charging with the official charger.
Hey Guys,
One last update!
I have just factory reset my phone after noticing that it would not charge from AC at all and the battery level went from 45% to 100%.
So, Im guessing that somehow, by charging the phone over night, the calibration went out and what it was reporting was not actually what was left.
I shall keep and eye on it!
hi guys. i think that htc rushed with this device to be ahead of all and did not finish the job well,this is why we experience so much problems with this device.no harm intended

New Moto 360 Only Charges When Powered Off

Weird defect. Anyone else have this problem?
Edit: as of now it won't charge at all
Edit 2: After a lot of fiddling around, it decided to charge. Working great except for a single dead pixel Got to exchange it on the 9th or whenever they get their shipment in.
Mine charges while powered on.
holabola said:
Weird defect. Anyone else have this problem?
Click to expand...
Click to collapse
Mine charges while on and off. What I did notice, is when I was initially setting it up it went up to 32% and while on charger it started loosing charge. I have no idea why this happened but assumed a service was running in the background. Ever since the initial setup, on or not the watch gains charge. Seemed to take about 2 hrs from near empty to full while the display was on showing time.
As of now it wont charge at all. This is driving me insane. I got it to 9% somehow but I have no idea, and Best Buy won't have any to replace it with.
holabola said:
As of now it wont charge at all. This is driving me insane. I got it to 9% somehow but I have no idea, and Best Buy won't have any to replace it with.
Click to expand...
Click to collapse
Do you have the cable that came with it plugged into the cradle? I started using my cell cable into the cradle and my battery percentage was going down instead of up.
My local Best Buy said of the two they had today the first sold wouldn't charge. I saw another post on reddit claiming theirs wouldn't turn on, could also be related to a charging issue.
pfroo40 said:
My local Best Buy said of the two they had today the first sold wouldn't charge. I saw another post on reddit claiming theirs wouldn't turn on, could also be related to a charging issue.
Click to expand...
Click to collapse
This is a ****ing pathetic launch. There is literally no stock anywhere and of the few that are sold a handful have defects. This is simply disgraceful.
Here's what happend with mine.
First time I powered it on it said to download the wear app..so I did that. Then, it proceeded to connect and pair with my phone. It started to download something, (wear update?) and at about the half way point it said charge your device, shutting down. So it shut down. I put it in the cradle and it initially had 23% charge. 5 minutes later it had 18%. Not knowing what was going on, I turned it back on and was met by a spinner that said just a minute... for about 15 minutes. So I turned it back off.
After another reboot I went into the menu and selected reset device. After this it began to charge.. all the way to 100%. I turned it back on and it re-downloaded what it had to and applied the update successfully after about 3 or 4 restarts and 10 minutes. Now all seems well.
Edit.. By well I mean working. It's been merely 3 hours and with almost no use I'm down 40%. FML
yeah, i think people in their rush to use it haven't charged them fully. i plan to charge mine fully before using it.
gammite said:
yeah, i think people in their rush to use it haven't charged them fully. i plan to charge mine fully before using it.
Click to expand...
Click to collapse
This was definitely my issue. The problem is the vagueness of the instructions. It basically says turn it on, download the app.. Show off (until it dies).
I had the same problem with it saying charge your battery. I put it on the charger and left. Came back, it installed an update, rebooted a couple times and then was good. I've been playing with it heavy for a few hours and it's at 69%.
Sent from my LG-D801 using Tapatalk
Phlip00ws6 said:
Here's what happend with mine.
First time I powered it on it said to download the wear app..so I did that. Then, it proceeded to connect and pair with my phone. It started to download something, (wear update?) and at about the half way point it said charge your device, shutting down. So it shut down. I put it in the cradle and it initially had 23% charge. 5 minutes later it had 18%. Not knowing what was going on, I turned it back on and was met by a spinner that said just a minute... for about 15 minutes. So I turned it back off.
After another reboot I went into the menu and selected reset device. After this it began to charge.. all the way to 100%. I turned it back on and it re-downloaded what it had to and applied the update successfully after about 3 or 4 restarts and 10 minutes. Now all seems well.
Edit.. By well I mean working. It's been merely 3 hours and with almost no use I'm down 40%. FML
Click to expand...
Click to collapse
So, I got mine to charge and everything. So far I LOVE IT. I made a post on working apps that I've tested over in the Themes and Apps subforum. Basically, I put it on the Qi Charger I have for my Nexus 5 DIRECTLY in the center and it ended up charging then stopping again. Then, this time, I put it on the charger provided, and it worked to 100%... Very strange but I plan on exchanging it anyway as there is a single dead pixel I can see.
Same issue... Got the watch. Turned it on in the car and it started the update without promoting me to do it and now it is in the same dead cycle I've seen others post about. it will sit on the charger for hours and only be a few percent and when u power it on it tries to update and goes from 10% to 0 in less than a min or two. I just did another reset and put it on the cradle. The only feedback I have that something is happening is the watch is pretty hot. My gear live and Galaxy Gear 1 had an icon that showed charging status when the phone was off. Also they charged quickly, we're always cold and had great battery life. I can't imagine Moto not testing these devices long enough to figure that it should not try to apply an update until the battery was at a certain level or plugged in. I wish when these reviewers do features on the engineers of these devices, like have been recently done instead of ass kissing these guys would at least do some calls g out on their process. It'll like when Apple came out with the IPhone 4 and showed all these unbelievable signal testing facilities and they couldn't figure out when you held the phone normally on your left hand that the signal would drop to zero. It literally took me 2 minutes to figure out that one...
I highly advise you sink a hour charge into the watch first at least. most of these new batteries are like a lithium ion / lipo hybrid. they have a low voltage cutoff so the battery cells don't get damaged and go kaboom. Noone knows how long these sat or what charge was in them, how cold and so on during shipping. I would say people are running them low enough moto is triggering low volt cutoff.the update may have even changed the voltage values they accept as tolerable. and when you power it up this tricks it into a fail mode. ost smart chargers see the low volt and refuse the to charge for risk of a damaged cell. this sounds a lot like moto 360's issues.
When mine hit 80% on the charge, the update downloaded, watch rebooted, and the charge message started appearing.

[Q] Charging/battery and bootlooping issues on my 8.4

I've had my TAB PRO 8.4 since about half a year now, and it's been a really good experience. But then suddenly one day I was just using it for my daily tasks and it suddenly restarted and then it did it again and again, it got stuck in a bootloop. Then it drained the battery and stopped, when I came back home I tried charging it normally, but noticed it wasn't charging past a certain percentage, and since I was also playing with it while it was plugged in then I just thought it was just because of that.
After that, I left it plugged in all night as I've always done but when I woke up, it was STILL STUCK at that percentage (around 25%). It was like that for a couple days with the battery, I restarted the device (longpressing the power/lock key), when I it came back ON then suddenly the battery percentage jumped to around 51% and I thought it was solved but it wasn't, then it didn't want to go past that percentage, and the worst came when I unplugged the device and the battery drained incredibly quickly, like in a matter of seconds it was down more than 10% of the battery.
It's been like this since about a week now, the charging process gets stuck at some random percentage, and when I use it while unplugged then the battery just drains in such a crazy and quick manner. And also, the bootloops come back every once in a while and I have to go into safe mode or odin mode and then restart so that it stops, but the battery/charging issue never stops, it just behaves randomly crazy. I really don't know if it's software or hardware, whether I should try rooting or something like that, or whether I should try to send it to Samsung under the 1year warranty (it's just that I bought it in USA, and I dont live there and it would be just a great pain in the ass in time and money) or just try to live with it like this.
What do yo guys think I should about this?
diegorosemary said:
I've had my TAB PRO 8.4 since about half a year now, and it's been a really good experience. But then suddenly one day I was just using it for my daily tasks and it suddenly restarted and then it did it again and again, it got stuck in a bootloop. Then it drained the battery and stopped, when I came back home I tried charging it normally, but noticed it wasn't charging past a certain percentage, and since I was also playing with it while it was plugged in then I just thought it was just because of that.
After that, I left it plugged in all night as I've always done but when I woke up, it was STILL STUCK at that percentage (around 25%). It was like that for a couple days with the battery, I restarted the device (longpressing the power/lock key), when I it came back ON then suddenly the battery percentage jumped to around 51% and I thought it was solved but it wasn't, then it didn't want to go past that percentage, and the worst came when I unplugged the device and the battery drained incredibly quickly, like in a matter of seconds it was down more than 10% of the battery.
It's been like this since about a week now, the charging process gets stuck at some random percentage, and when I use it while unplugged then the battery just drains in such a crazy and quick manner. And also, the bootloops come back every once in a while and I have to go into safe mode or odin mode and then restart so that it stops, but the battery/charging issue never stops, it just behaves randomly crazy. I really don't know if it's software or hardware, whether I should try rooting or something like that, or whether I should try to send it to Samsung under the 1year warranty (it's just that I bought it in USA, and I dont live there and it would be just a great pain in the ass in time and money) or just try to live with it like this.
What do yo guys think I should about this?
Click to expand...
Click to collapse
Did you ever resolve this? I'm having similar charging issues.
Kinda
martinroman said:
Did you ever resolve this? I'm having similar charging issues.
Click to expand...
Click to collapse
Well, I kinda resolved it, at least the charging one. I had to drain all the battery down to 0% until it shut itself down, and then I turn it back on and for some crazy reason there was about 50% left but it quickly got drained and went off on 0%, then I turned it back on once more and it was 0% but still it lasted a couple minutes on and again it went off, did that process so many times until it couldn't go back on anymore. At that point, I put it on the charger and it got well charged to 100% at last, and the battery now is working kinda normal, even though the random reboot loops come back every once in a while, specially when on low battery, but that's about it.
If you ever find any definite solution for your charging issue, please contact me.

[Q] Tab S dead all of a sudden

Model: Tab S T805M (that's the 10" with LTE) rooted and stock firmware. I've had it for over 6 months and nev er had any issues, ever!
Yesterday I fully charged the battery using an original Samsung charger (from my late Nexus 10) until it was full.
I then used it for a while (basic stuff) then installed a game (Hill Climb Racing), played for a bit, then let it sit on the coffee table. Naturally, it went into sleep mode. Once I tried to turn it back on, about 30 minutes later, it was dead.
It doesn't have a SIM nor micro SD card in it.
I tried the key combos to get into bootloader or recovery, no go.
I tried holding power button for several seconds, no go.
I tried connecting the original charger that came with it, no go.
I hooked it up to my laptop, the same I had used to root the thing months ago and has Odin and all drivers installed and everything, no go. It won't even acknowledge there's some USB device connected.
Then, for some reason, while still connected to the laptop, I was randomly pressing buttons on the tablet (out of mild desperation, I was tired, just wanted to get it fixed and get some sleep) and I saw the battery logo again. It was at 99%, the way it was wen I last used it. So I unplugged the tablet and booted it normally.
Then, again, I used it for a while, connected to my WiFi, everything normal, and once it went into sleep mode, it died again. No buttons, no USB, no response to charger.
So, the problem is repeatable, but I haven't figure out yet the exact procedure to bring it back from the dead.
I'd like to fix it, even if I need to flash the stock ROM back on and lose root. If that's impossible, I'll settle with a tip on how to reboot the stupid thing once it enters this state. Then, eBay, here we go.
KNOX was tripped when I rooted, so I guess I can only try my luck with the warranty.
I think you should start your post letting people know that you have rooted and flashed your 10.5" and not in the last three lines.
Do you think your battery level is being reported correctly, as if your tab thinks you have 90% left when you only have 50% , then you game and use 50%, and think you still have 40% left but when your battery hits 39% it will just die, no battery warning or anything.
Flashing a tablet can cause the battery to be reported incorrectly, since you are rooted, download a free battery calibration app off the play store.
You say you have had your tablet 6 months, if you game or use other apps that rapidly drain the battery, the battery might be failing.
Since you say the fault is repeatable i would have the tablet replaced, flash it back to the stock rom and remove the root, Can you reset the KNOX counter, I think i read you can somewhere on this forum.
Good Luck
John.
Tinderbox (UK) said:
I think you should start your post letting people know that you have rooted and flashed your 10.5" and not in the last three lines.
Do you think your battery level is being reported correctly, as if your tab thinks you have 90% left when you only have 50% , then you game and use 50%, and think you still have 40% left but when your battery hits 39% it will just die, no battery warning or anything.
Flashing a tablet can cause the battery to be reported incorrectly, since you are rooted, download a free battery calibration app off the play store.
You say you have had your tablet 6 months, if you game or use other apps that rapidly drain the battery, the battery might be failing.
Since you say the fault is repeatable i would have the tablet replaced, flash it back to the stock rom and remove the root, Can you reset the KNOX counter, I think i read you can somewhere on this forum.
Good Luck
John.
Click to expand...
Click to collapse
Yes, I did mention in the FIRST line I had a rooted device with stock ROM.
Tonight I was just able to enter bootloader and stock recovery and did a data wipe / factory reset. Let's see what happens now.
I'll install a battery tool to see what's really going on. Maybe my battery is ****.
GSam is the battery monitor i use, have a look at the alarms in the setting, I have them all set, I got a high temp alarm while my tab was in it`s case while i was asleep in bed, I remove my tab and the back was hot, just shows what can happen when you think your tablet is sleeping.
I bought my 10.5" before Christmas and it has never been turned off or rebooted, I have about 170 days continuous use in the battery settings, so it`s been quite reliable for me apart from that little temp hiccup.
John.
https://play.google.com/store/apps/details?id=com.gsamlabs.bbm&hl=en
https://play.google.com/store/apps/details?id=com.gsamlabs.bbm.rootcompanion&hl=en

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