Develop Bugs

Windows 7 - Installing ADB

Ok, I've just upgraded to windows 7. I was pretty psyched about the whole thing, and my computer seems like a whole new machine, coming from XP 32 bit.
So one thing I'm attempting to get adb to work with my phone. Heres my first problem - right off the bat, my computer doesnt recognize my phone as anything but an unknown device. YES I'VE TRIED DEBUGGING, DISK DRIVE, ETC., but nothing works.
I go to device manager, all I see is unknown device. Ok fine. I download the adb files that allow you to download the Android 2.1 thing and usb drivers. Still nothing works. I go to device manager, try to update the drivers for said "unkown device" and i get a message "the drivers are the newest up to date" or something. I try downloading the 64-bit HTC Hero drivers, same thing. I download and install HTC Sync, same thing.
I get this message when I plug the phone in...
"USB Device not recognized
One of the usb devices attached to this computer has malfunctioned, and Windows does not recognize it. For assistance in solving this problem, click this message"
So my question is, how do i get my computer to recognize my phone, even as storage device??

jasongthang said:
Ok, I've just upgraded to windows 7. I was pretty psyched about the whole thing, and my computer seems like a whole new machine, coming from XP 32 bit.
So one thing I'm attempting to get adb to work with my phone. Heres my first problem - right off the bat, my computer doesnt recognize my phone as anything but an unknown device. YES I'VE TRIED DEBUGGING, DISK DRIVE, ETC., but nothing works.
I go to device manager, all I see is unknown device. Ok fine. I download the adb files that allow you to download the Android 2.1 thing and usb drivers. Still nothing works. I go to device manager, try to update the drivers for said "unkown device" and i get a message "the drivers are the newest up to date" or something. I try downloading the 64-bit HTC Hero drivers, same thing. I download and install HTC Sync, same thing.
I get this message when I plug the phone in...
"USB Device not recognized
One of the usb devices attached to this computer has malfunctioned, and Windows does not recognize it. For assistance in solving this problem, click this message"
So my question is, how do i get my computer to recognize my phone, even as storage device??
Click to expand...
Click to collapse
try uninstalling htc sync and using a different usb port. does that work?

And to address how to get it to recognize as a drive, when you plug it in you should be presented with options where you can make it a disk drive. Or pull down your notification bar and change the type.

elegantai said:
And to address how to get it to recognize as a drive, when you plug it in you should be presented with options where you can make it a disk drive. Or pull down your notification bar and change the type.
Click to expand...
Click to collapse
On the phone yes, I can select a different type. On my computer, I just get that unknown device message.
And out of the blue I just tried a different USB port, and now it works as a storage device.

Did you restart the computer after installing the drivers? Sometimes mine gets a little goofy like that.

jasongthang said:
On the phone yes, I can select a different type. On my computer, I just get that unknown device message.
And out of the blue I just tried a different USB port, and now it works as a storage device.
Click to expand...
Click to collapse
i had that issue with one of my usb ports too. i think sometimes a bank of usb ports are used as basically a usb hub, and the evo doesn't like that, from what i understand.

Reboot comp, reboot EVO. Connect 'em, and then go into Device Manager, uninstall the "unknown device" (EVO), and then have it scan for new devices. Now, when it says scanning for drivers (or something to that effect) look for an advanced or "skip checking Windows Update for drivers" option. Then navigate to the ADB drivers in the Android SDK and tell it to use those. Make sure you have USB Debugging turned on, and EVO's set for "Charging Only".
If that still doesn't work, then there's an incompatibility with your computer's USB controller and Win7.

drmacinyasha said:
Reboot comp, reboot EVO. Connect 'em, and then go into Device Manager, uninstall the "unknown device" (EVO), and then have it scan for new devices. Now, when it says scanning for drivers (or something to that effect) look for an advanced or "skip checking Windows Update for drivers" option. Then navigate to the ADB drivers in the Android SDK and tell it to use those. Make sure you have USB Debugging turned on, and EVO's set for "Charging Only".
If that still doesn't work, then there's an incompatibility with your computer's USB controller and Win7.
Click to expand...
Click to collapse
lol, I did all that a few times, but im sure its not an incompatibility issue. probably just a skipped step somewhere.

jasongthang said:
lol, I did all that a few times, but im sure its not an incompatibility issue. probably just a skipped step somewhere.
Click to expand...
Click to collapse
If your computer is old enough, incompatibility is a possibility. See if there's other ports you can use, like on a different side of the case. Also, what brand computer?
--Swyped from my EVO using XDA App.

drmacinyasha said:
If your computer is old enough, incompatibility is a possibility. See if there's other ports you can use, like on a different side of the case. Also, what brand computer?
--Swyped from my EVO using XDA App.
Click to expand...
Click to collapse
stop! lol its fine. it works. i guess i should have stated that i've been on these forums for quite a while, and have flashed and rooted a few different phones using this computer, but with xp.
i just switched to windows 7, and of course lost all my drivers, and everything I had saved would have to be switched to 64-bit. I just couldnt get anything to work, but it seems to work now.
and I dont know what brand necessarily this computer is. i built it. I do have a dell keyboard though.

htc keeps asking for MTP driver?

Dezire z keeps askinf for MTP drivee?? i recently flashed mexdroid rom, and in the beginning none of the usbs would connect my phone. I thought it was a nightly issue as it was based off of a nightly but now its using RC1.
Recently i played around, it wouldnt connect with the "ADB or Android phone driver." I fixed that and those work fine in Device Manager in Windows 7. However!, in device manager it KEEPS asking for MTP. i tried uninstalling, updating, everything!! and it just wont find my htc desire z.
ADB can find it when using command prompt. It can even logcat, and its weird why ADB can see it but windows cant. I have posted a Download link to the Logcat file. Im hoping anyone here can help me.
http://dl.dropbox.com/u/21509455/logcat.txt
thanks
edit* i think i read somewhere Android doesnt use MTP drivers....-confused-
windows 7 can see my phone and lets me safely remove it too, but wont let me see it in my computer.

issues I was having with W7 x64 were resolved by PDANet. you might try it out, although your issue is slightly different than mine... the device was entirely unrecognizable (by adb, fastboot, the whole shebang).
edit: NOTE you don't need to actually use PDAnet, it will just locate an appropriate driver and install it for you, then you can uninstall it from your PC.. unless you want to use it, of course. pretty slick.

pmcqueen said:
issues I was having with W7 x64 were resolved by PDANet. you might try it out, although your issue is slightly different than mine... the device was entirely unrecognizable (by adb, fastboot, the whole shebang).
edit: NOTE you don't need to actually use PDAnet, it will just locate an appropriate driver and install it for you, then you can uninstall it from your PC.. unless you want to use it, of course. pretty slick.
Click to expand...
Click to collapse
ive done this and it found the proper driver. "Android phone" BUT when it tries to connect with device, it says "failed to handshake with device" and proceeds to uninstall pdanet. Is it because its conflicting with windows 7 cant find the MTP driver?.... sooo confused.. never, ever had this problem
edit* after pdanet is uninstalled, the Android phone driver works fine, but MTP does not.

jark99 said:
ive done this and it found the proper driver. "Android phone" BUT when it tries to connect with device, it says "failed to handshake with device" and proceeds to uninstall pdanet. Is it because its conflicting with windows 7 cant find the MTP driver?.... sooo confused.. never, ever had this problem
edit* after pdanet is uninstalled, the Android phone driver works fine, but MTP does not.
Click to expand...
Click to collapse
that's a bugger.
when you plug the phone in, in device manager, does it show as a USB mass storage device under the USB controller section? to check: unplug all usb devices (aside from input devices like keyboard/mouse/what-have-you). plug in your phone and go to device manager (right click my computer->manage->device manager). under USB controllers, check and see if there is a USB mass storage device. assuming you have disconnected any other storage media, this is your phone.
if it does:
uninstall this driver, unplug your phone, restart, plug your phone back in.
if it doesn't:
my next step (take it for what it's worth - I'm sure there's an easier way) would be to unplug all usb devices (including keyboard/mouse - anything USB related), uninstall EVERYTHING under the USB Controller submenu, then restart and plug the phone in.
W7 should automatically recognize and reinstall the USB host controllers and hubs.
edit: are you using any other USB storage devices? thumb drives, ext harddrives, etc? do they work?

pmcqueen said:
that's a bugger.
when you plug the phone in, in device manager, does it show as a USB mass storage device under the USB controller section? to check: unplug all usb devices (aside from input devices like keyboard/mouse/what-have-you). plug in your phone and go to device manager (right click my computer->manage->device manager). under USB controllers, check and see if there is a USB mass storage device. assuming you have disconnected any other storage media, this is your phone.
if it does:
uninstall this driver, unplug your phone, restart, plug your phone back in.
if it doesn't:
my next step (take it for what it's worth - I'm sure there's an easier way) would be to unplug all usb devices (including keyboard/mouse - anything USB related), uninstall EVERYTHING under the USB Controller submenu, then restart and plug the phone in.
W7 should automatically recognize and reinstall the USB host controllers and hubs.
edit: are you using any other USB storage devices? thumb drives, ext harddrives, etc? do they work?
Click to expand...
Click to collapse
Under the usb section in device manager, i have about 8 or so usb controllers and stuff. Im using a Gateway Laptop and only one thing is using a usb port--- the mouse. Thats all. So i dont really have a clue which one is my htc phone because when plugging it in and going into device manager the only devices i remember using the phone were adb, android phone, and Now MTP. If i could pinpoint which usb controller is using my phone ill uninstall it. Other than that, what else is there? This is the strangest problem ever
Sent from my HTC Vision using XDA App

sighh, comeon guys. here ill post some pics of what is going on
Here are the pics of what is going on!!
Normal mode (no phone plugged in) - http://dl.dropbox.com/u/21509455/normal%20mode.jpg
Phone plugged in mode - http://dl.dropbox.com/u/21509455/phone%20plugged%20in.png
Uninstalled MTP & ADB driver Picture (looking for drivers) -http://dl.dropbox.com/u/21509455/phone%20uninstall%20drivers.jpg
Phone with ADB driver but no MTP - http://dl.dropbox.com/u/21509455/phone%20with%20driver%20found%20but%20no%20mtp%20.jpg
hope this helps , if you find something that can make this work let me know ASAP

140 views? and no one knows how to fix this problem?? anyone? hello?

jark99 said:
140 views? and no one knows how to fix this problem?? anyone? hello?
Click to expand...
Click to collapse
Have you tried the drivers from the official HTC Sync software? Also, are you actually trying to use the phone as an MTP device or as a USB mass storage device? I don't think you can use both at the same time (though I don't use this ROM so maybe things have changed). If you don't actually want the MTP functionality, I wouldn't worry about it.
Also, I noticed the notes for the ROM says "USB mounting is not working on a Windows OS computer" is a known issue. Not sure if that could be related...

ianmcquinn said:
Have you tried the drivers from the official HTC Sync software? Also, are you actually trying to use the phone as an MTP device or as a USB mass storage device? I don't think you can use both at the same time (though I don't use this ROM so maybe things have changed). If you don't actually want the MTP functionality, I wouldn't worry about it.
Also, I noticed the notes for the ROM says "USB mounting is not working on a Windows OS computer" is a known issue. Not sure if that could be related...
Click to expand...
Click to collapse
im trying to use it as a mass storage device, MTP isnt supposed to show up from what i read. but now it wont start without MTP

did you try what I pm'd you earlier today?

pmcqueen said:
did you try what I pm'd you earlier today?
Click to expand...
Click to collapse
windows 7 home doesnt have that script gpedit.msc
i looked all over google and it doesnt work . only pro and business versions have it.

Did the HTC Sync software not work? Also, have you tried formatting your SD card? Might be a long shot, but if it was ever used in MTP mode at one point, maybe your comp is detecting the files and thinking it's still an MTP device. Not sure if it works that way though...
Did you ever set the phone to MTP mode in the past? Like if you were ever on a Sense-based ROM. Maybe if you had it in MTP mode prior to flashing the new ROM, it stayed in it. Once again, no clue if it works that way since I've never used MTP on this phone before, but might be worth trying if you are out of options.

STILL havent fixed this MTP driver issue, have tried everything including the post above me!....NOTHING IS WORKING. why is it being recognised as mtp, when all i need is use the sd card.

this has been up for a week, seriously no one knows how to fix it?

jark99 said:
this has been up for a week, seriously no one knows how to fix it?
Click to expand...
Click to collapse
I'm guessing it's because no one else has encountered this problem before...
So what happened when you flashed back to a Sense-based ROM? I've never used one, but I thought when you connect the phone via USB, you have to choose what kind of connection you want (e.g., HTC Sync connection vs Disk Drive). Are you saying even when you choose to connect as a drive, the phone still shows up only as an MTP device (which I'm assuming is what is used when in HTC Sync mode)?

ianmcquinn said:
I'm guessing it's because no one else has encountered this problem before...
So what happened when you flashed back to a Sense-based ROM? I've never used one, but I thought when you connect the phone via USB, you have to choose what kind of connection you want (e.g., HTC Sync connection vs Disk Drive). Are you saying even when you choose to connect as a drive, the phone still shows up only as an MTP device (which I'm assuming is what is used when in HTC Sync mode)?
Click to expand...
Click to collapse
i switched to MIUI rom where i can mount sd card, and it still shows up as MTP in device manager on windows. Its not a rom issue, its a issue with WINDOWS seeing my device as a MTP and not STorage ....stupid windows 7.

jark99 said:
i switched to MIUI rom where i can mount sd card, and it still shows up as MTP in device manager on windows. Its not a rom issue, its a issue with WINDOWS seeing my device as a MTP and not STorage ....stupid windows 7.
Click to expand...
Click to collapse
Well either Windows sees your phone as an MTP device or the phone is actually reporting itself as an MTP device (not sure how it works on phones, but typically Windows communicates with firmware on a USB device to determine its classifications).
I'm guessing you already tried this since it's one of the only threads on the G2 forum when I did a search for MTP...
http://forum.xda-developers.com/showthread.php?t=901449

ianmcquinn said:
Well either Windows sees your phone as an MTP device or the phone is actually reporting itself as an MTP device (not sure how it works on phones, but typically Windows communicates with firmware on a USB device to determine its classifications).
I'm guessing you already tried this since it's one of the only threads on the G2 forum when I did a search for MTP...
http://forum.xda-developers.com/showthread.php?t=901449
Click to expand...
Click to collapse
Thankss i saw some of those. One method i didnt try, but ill try it and let you know how this goes. Thanks for the link
Sent from my HTC Vision using XDA App

Bumppp. Still no proper way to fix this!!
Sent from my HTC Vision using XDA App

anyone find any fix for this MTP ISSUE?

[Q] Laptop won't recognize phone

my computer does not recognize my epic anymore. I have the required drivers for it , but it keeps on popping up as an unknown device. I also made sure usb debugging was left unchecked. I have been trying to connect for a few hours now but still no luck.

Ballerkz said:
my computer does not recognize my epic anymore. I have the required drivers for it , but it keeps on popping up as an unknown device. I also made sure usb debugging was left unchecked. I have been trying to connect for a few hours now but still no luck.
Click to expand...
Click to collapse
What OS are you using on your laptop? If it's windows go to control panel and your programs add/remove (will vary depending on windows version) scroll down to "Samsung USB drivers" and click "uninstall", then reboot. Go to here and download the most recent usb drivers again. Plug in your phone, then install the drivers.
Post your results. Most likely it is not your phone, its a driver that has become corrupt on your laptop. Other possibilities are a bad USB cable or port on your phone.

runngwlf said:
What OS are you using on your laptop? If it's windows go to control panel and your programs add/remove (will vary depending on windows version) scroll down to "Samsung USB drivers" and click "uninstall", then reboot. Go to here and download the most recent usb drivers again. Plug in your phone, then install the drivers.
Post your results. Most likely it is not your phone, its a driver that has become corrupt on your laptop. Other possibilities are a bad USB cable or port on your phone.
Click to expand...
Click to collapse
I'm running windows vista. I tried uninstalling and reinstalling the driver already, still no luck.

Ballerkz said:
I'm running windows vista. I tried uninstalling and reinstalling the driver already, still no luck.
Click to expand...
Click to collapse
Have you tried a different USB cable? Did you make any changes to your phone or PC just before it stopped recognizing it?

I had to use a usb hub with a power source for my laptop to see the phone.
Dell D620
Samsung Epic 4g

same thing on my pc. I keep getting USB Mass Storage Device Failed Error Code 10. started happening after the first push of froyo. im running Windows 7. very frustrating.

Epic thread revival!
I'm having a similar issue with my Epic. Both my laptop and desktop will recognize my phone as "Samsung CDMA Technologies" However, I can't do anything with it except charge. What's particularly bugging me is
A) Wired (USB) Tether won't work
B) Can't mount SD card through the phone
Laptop Specs:
Windows 7 Ultimate 64bit
Linux Mint 11 64bit (I'm having the same problems with Linux)
Phone Specs:
Epic 4G (SPH-D700)
Syndicate ROM Frozen 1.2
EG22 Moden
Genocide 2.0 Kernal
Here is what I've tried:
Toggled USB Debugging (both on and off)
Used Premium Micro USB cable in addition to stock cable
Uninstalling and Reinstalling drivers
used different USB ports
rebooted phone and computer
It should be worth noting that my phone seems to think everything is a-ok. Wired Tether app doesn't report errors, and when I mount SD card, there is no error either and the phone proceeds with the "USB storage in Use" message. My computer (regardless of which OS I boot) seems to think my phone doesn't exist, unless I'm doing admin type of things, such as flashing via Odin.
Normally, when I had my previous Epic (SRF 1.0.1, EC05, Twilight Zone Kernal), before it was stolen, Wired Tether worked perfectly, especially with Linux (connect as "AutoUSB 0"), and I could mount my SD card.
Suggestions?

Go to control panel and have it update drivers from Windows Update. Takes a long time to get them all.

I get the feeling it's more than a simple driver issue. I have the same problems with Linux, and linux has native drivers. And Windows Update is useless. It can't even find drivers for my fingerprint reader. Nevertheless, I will try it next time I'm on my laptop. Windows on my desktop is fubar.

I had the same issue with my pc.. I ended up using an old vista lapptop and everything worked perfectly.. sometimes these pc's just straight out don't work with these drivers.. wish I could help you out more man
Sent from my old but still kickin Epic 4g

Maybe dialing ##8778# and selecting modem mode under the usb section will help automtically install drivers.. see if that works, it helped me out for the whole epic to boost mobile process
Sent from my old but still kickin Epic 4g

It's already on Modem mode... I'm going to try PDA mode.

j7jman said:
Maybe dialing ##8778# and selecting modem mode under the usb section will help automtically install drivers.. see if that works, it helped me out for the whole epic to boost mobile process
Sent from my old but still kickin Epic 4g
Click to expand...
Click to collapse
jerm1027 said:
It's already on Modem mode... I'm going to try PDA mode.
Click to expand...
Click to collapse
GREAT SCOTT!!! IT WORKS!!!! Thx
BTW- I replied to this post from my Linux Desktop connected to the Internets via USB tether.

jerm1027 said:
GREAT SCOTT!!! IT WORKS!!!! Thx
BTW- I replied to this post from my Linux Desktop connected to the Internets via USB tether.
Click to expand...
Click to collapse
Awesome.. glad to help I figured messing with those settings should help, sinced it helped me out
Sent from my old but still kickin Epic 4g

So I have this problem too but dialing ##8788# doesn't do anything. Am I missing something?
Sent from my SPH-D700 using Tapatalk

anderson620 said:
So I have this problem too but dialing ##8788# doesn't do anything. Am I missing something?
Sent from my SPH-D700 using Tapatalk
Click to expand...
Click to collapse
-have youu tried usb debugging?

anderson620 said:
So I have this problem too but dialing ##8788# doesn't do anything. Am I missing something?
Sent from my SPH-D700 using Tapatalk
Click to expand...
Click to collapse
wait.. i just realized you put ##8788# its ##8778#

[Q] ADB is not seeing my Samsung Epic

Ok so I want to root my epic, there's just one problem... ADB doesn't see my phone. It is listed in my device manager and is showing as working. but when i try and list adb devices it shows nothing. My phone is in USB Debugging mode. I have the Samsung drivers installed. I just cannot figure out why this is not working for me. I have looked everywhere and have been unable to find anything that has helped my problem at all. Tried to upload a pic showing my device manager but i guess i cant yet because i haven't made enough posts yet. Device manager show my device in three different sections one under USB Controllers as SAMSUNG USB Composite Device, One under Ports (COM & LPT) as SAMSUNG Mobile Modem Diagnostic Serial Port (WDM) (COM4) , and one under Modems as SAMSUNG Mobile Modem.Thanks for any ideas.

jarmour05 said:
Ok so I want to root my epic, there's just one problem... ADB doesn't see my phone. It is listed in my device manager and is showing as working. but when i try and list adb devices it shows nothing. My phone is in USB Debugging mode. I have the Samsung drivers installed. I just cannot figure out why this is not working for me. I have looked everywhere and have been unable to find anything that has helped my problem at all. Tried to upload a pic showing my device manager but i guess i cant yet because i haven't made enough posts yet. Device manager show my device in three different sections one under USB Controllers as SAMSUNG USB Composite Device, One under Ports (COM & LPT) as SAMSUNG Mobile Modem Diagnostic Serial Port (WDM) (COM4) , and one under Modems as SAMSUNG Mobile Modem.Thanks for any ideas.
Click to expand...
Click to collapse
Try different USB port, switch data cable and also uninstall - reboot- reinstall driver - reboot - reboot phone - try again.

If you are using a laptop sometimes it's flaky. Reboot often and remember that you may have to kill that exe process... Think it was adb.exe a few times and just screw with it until you trick it to work. Trial and error
Sent from my SPH-D700 using XDA App

Ok so I wated a video on rooting samsung epic and one thing that I noticed was that when he hooked up his epic it showed up in the device manager under ADB Devices and mine shows up in 3 other locations. Is this where my problem is... am I just having issues with my drivers?
Sent from my SPH-D700 using XDA App

Turn off any security and uninstall the samsung drivers. reinstall drivers and watch and make sure your phone is detected by your pc. Now run your rooting app.
Sent from my SPH-D700 using XDA App

Hello. I am having the same problem as described above. The Epic is installing as a modem (on my Win7 PC) instead of an Android Composite ADB Interface. I cannot connect at all to the Epic (cannot connect via adb with debugging turned on and it I try and mount the Epic no folders show up on the PC). I have reinstalled the drivers and checked all of my serial ports. Also, I have a Samsung Captivate that works fine using the same system. Incidentally my wife took the Phone into Sprint to get the latest android version and they gave her a hard time cause it was rooted. I think they may have done something to the phone cause I pulled pictures off her phone to the PC last week. Help please!!
OK, so I got the Eipc to work. I still do not know the root cause but here are the steps I took to "fix it":
1) Unplugged USB cable and disabled usb debugging
2) Plugged in phone to USB and selected Mass storage. The drivers were installed correctly
3) Unplugged phone and turned on USB debugging)
4) Plugged in phone and the proper devices were detected but windows hung on installation of a "strange" unkown ADB device
5) Unplugged phone and plugged back into the USB port and all was working!
Hope this helps.

[Q] stupid question...how do I transfer files to/from my phone?!

hey guys.
just got a SGS3 for the wife and one for myself, coming from a long time with HTC Evos.
i'm having an embarassing situation...I don't see how to transfer files from or to the phone. I plug it in via usb, drivers installed automatically, computer told me the device was ready to be used...and nothing else. nothing popped up on the phone, nothing on my computer. the phones came with no software and Samsung's website does not list any drivers or software to download...
the phones are stock for now until I get a chance to root them this week or next weekend. in the meantime, what is the way a normal user is supposed to transfer files to/from this phone?!
I'm on Windows 7 on both the laptop and the PC, both have the same situation. with both phones...both fully stock but also updated with the latest software.
thanks for the help!

Max_Pain said:
hey guys.
just got a SGS3 for the wife and one for myself, coming from a long time with HTC Evos.
i'm having an embarassing situation...I don't see how to transfer files from or to the phone. I plug it in via usb, drivers installed automatically, computer told me the device was ready to be used...and nothing else. nothing popped up on the phone, nothing on my computer. the phones came with no software and Samsung's website does not list any drivers or software to download...
the phones are stock for now until I get a chance to root them this week or next weekend. in the meantime, what is the way a normal user is supposed to transfer files to/from this phone?!
I'm on Windows 7 on both the laptop and the PC, both have the same situation. with both phones...both fully stock but also updated with the latest software.
thanks for the help!
Click to expand...
Click to collapse
Weird...
it should pop up as a media device.
Plug it in and pull down the notification bar and touch where it says "touch for other USB options"
and make sure Media Device (MTP) is checked.
if it doesn pop up then either the drivers arent installed, or their not installed correctly.
or the cable is bad, or the USB port is bad.
or the devil is messing with you

Max_Pain said:
hey guys.
just got a SGS3 for the wife and one for myself, coming from a long time with HTC Evos.
i'm having an embarassing situation...I don't see how to transfer files from or to the phone. I plug it in via usb, drivers installed automatically, computer told me the device was ready to be used...and nothing else. nothing popped up on the phone, nothing on my computer. the phones came with no software and Samsung's website does not list any drivers or software to download...
the phones are stock for now until I get a chance to root them this week or next weekend. in the meantime, what is the way a normal user is supposed to transfer files to/from this phone?!
I'm on Windows 7 on both the laptop and the PC, both have the same situation. with both phones...both fully stock but also updated with the latest software.
thanks for the help!
Click to expand...
Click to collapse
make sure you have automatic updating on in windows, at least for the drivers. this is why i hate MTP, its such a pain in the ass. i sure hope someone gets mass storage mode goin in these soon. Make sure theres no unknown devices listed in the devices manager. then grab and install the drivers from here(although you shouldnt need them for mtp to work) http://www.samsung.com/us/support/owners/product/SPH-L710MBBSPR#

downloading now...when I plug it in, the cell phone makes a little noise. but no prompts come up under my notifications.
on the PC I found it the phone shows up under Devices & Printers, but there is no way to interact with it other than to see it's drivers and that they all apparently are up to date and functioning correctly...
ahhhhhh

Max_Pain said:
downloading now...when I plug it in, the cell phone makes a little noise. but no prompts come up under my notifications.
on the PC I found it the phone shows up under Devices & Printers, but there is no way to interact with it other than to see it's drivers and that they all apparently are up to date and functioning correctly...
ahhhhhh
Click to expand...
Click to collapse
Does it show as a plain looking generic box or does it look like an MP3 player in devices and printers?

Generic box under an "Unspecified" category. Even after reinstalling the drivers...same situation. I can't double click to open the phone and there is no prompt on my phone.
Sent from my SPH-L710 using xda premium

the phone is seeing as a modem by the PC...i'm guessing because of the drivers. can one of you tell me which drivers your phone is using (under Device Manager) so I can manually select those? I have many installed Samsung drivers, just need to know which one to pick I guess.

Max_Pain said:
the phone is seeing as a modem by the PC...i'm guessing because of the drivers. can one of you tell me which drivers your phone is using (under Device Manager) so I can manually select those? I have many installed Samsung drivers, just need to know which one to pick I guess.
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This is crazy. I curse Samsung for this mtp ****t I swear. Under portable devices. Device name should be SPH-L710--thats what ur looking for. Will probly also be listed under modems as Samsung mobile usb modem. And in the usb devices as Samsung mobile usb composite device.another thought If you didn't already, turn on usb debugging and let it install those drivers as well. Has helped me in the past. Maybe even switchin it to download mode just so windows can see it in all modes and maybe wake the hell up.

i had usb debugging on originally, turned it off. no difference.
I went and bought a new memory card reader that supports SDXC cards, so now I can at least remove my memory card and transfer files...but still doesn't help me. I want to use that extra internal space I didn't have on my Evo 3D to add more music still to my phone...so I need to connect it to the PC somehow!

Max_Pain said:
i had usb debugging on originally, turned it off. no difference.
I went and bought a new memory card reader that supports SDXC cards, so now I can at least remove my memory card and transfer files...but still doesn't help me. I want to use that extra internal space I didn't have on my Evo 3D to add more music still to my phone...so I need to connect it to the PC somehow!
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it blows my mind that its not working. what version of win 7 do you have? x86 or x64?

we have a laptop and a desktop, both running Windows 7 x64. we also have two of those Galaxy S3 phones. I'm running Go Launcher, my wife using the stock Wiz launcher. I have tried in different USB ports in both laptop and desktop, using different usb cables, and with both phones. with and without adb debugging enabled. same situation.
the phone shows up as a modem under device manager. under SAMSUNG Android Phone there is only SAMSUNG Android ADB Interface listed, nothing specific to this phone. I have tried changing the drivers around to different built-in samsung drivers and drivers from when I had the Galaxy Tab, nothing. I downloaded the latest drivers as they were linked above, nothing.
there are no pop-ups on either phone and nothing on the computer beyond the noise of something being plugged in...
w.t.f.

OK. Don't think its the issue but have run into this before with a Samsung phone or two. Reboot the computer and hold down f8 as its booting. When the advance menu comes up, hit *disable driver signature enforcement*. Like I said I don't think that's it but that has caused problems for me before (thanks microsoft) on x64 bit windows and a Samsung android phone so might as well rule it out.
O yeah, and just to make sure, you dont have kies installed right?

I do have Kies installed. someone now suggested I try using it to connect my phone. I open Kies, connect my phone, it says Connecting...and never goes anywhere. I did the connection troubleshooting thing, it took a while, said it was complete, plugged the phone back in, same situation.
jeez this is really stupid.

i disabled the driver enforcement option. nothing.
I rooted the phone now. installed that easy UMS apk and set the phone to MTP mode. now I have a Samsung MTP device on my device manager but none of the drivers work with it. windows couldn't find a driver, and i've tried 6 drivers manually and they all say they can't start the device.
anything else I can do now that i'm rooted?

Max_Pain said:
I do have Kies installed. someone now suggested I try using it to connect my phone. I open Kies, connect my phone, it says Connecting...and never goes anywhere. I did the connection troubleshooting thing, it took a while, said it was complete, plugged the phone back in, same situation.
jeez this is really stupid.
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kies is the devil
its actually the opposite. You DO NOT want it installed. Uninstall kies completely. Idk how I forgot about mentioning kies.nothing but problems. Nix it and I bet this headache ends. And if u take that advice, have the phone unpluged during then removal . I would also recommend reinstalling the Samsung drivers I linked to yesterday. Then plug the phone in and I would bet smooth sail in from there

will try. now the phone shows up the "connected as media device" notice when I plug it in, and the PC sees it as an MTP device...but still not letting me use it. lets hope uninstalling KIES helps.

Max_Pain said:
will try. now the phone shows up the "connected as media device" notice when I plug it in, and the PC sees it as an MTP device...but still not letting me use it. lets hope uninstalling KIES helps.
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Sounds like progress. I think uninstling kies will do the trick

well I uninstalled Kies, told it to uninstall any and all drivers for mobile phones. cleaned my registry. restarted my computer, installed the drivers fresh, plugged in the phone and it seems to work. for the first time it shows as a mtp device!
thanks a million. let's hope it works to transfer files.