[Q]Warranty replacement with Gingerbread(2.3.3) - G2 and Desire Z Q&A, Help & Troubleshooting

Does anyone know if they're still shipping the replacements with Gingerbread loaded "in error".
Have one coming tomorrow and was just curious as, well, that version hasn't been rooted yet and I don't want to not have CM on my phone.

Yes got one Friday after I specificly asked for froyo
Sent from my T-Mobile G2 using XDA Premium App

I wouldn't count on it though. I work for T-Mobile and they are definitely aware. It is a know issue so it will stop real quick.
Sent from my HTC Sensation 4G using XDA App

Good to know, thanks for the info guys

Still bewilders me that they could have such an "error". Shipping phones with an entirely wrong rom on them, and 100's if not 1000's of them? Thats quite a blunder.

Im not sure what kind of error it is cause im on my 6th gingerbread phone and after complaining about the software issues and still getting gingerbread ive given up because I finally got one with perfect hardware including the hinge
I think the only way to entice devs to root this build sooner is to start a thread where we promise donations
Sent from my T-Mobile G2 using XDA Premium App

Thread: [Q]Warranty replacement with Gingerbread(2.3.3)
I just received a HTC G2 from Tmobile today how do I find out if it have Gingerbread Error

Settings---->About phone---->Android Version
If its says 2.2 (or 2.2.1 or something like that) you have Froyo.
If it says 2.3 (or 2.3.3 etc) you have Gingerbread.

i am scared i need to get a replacement but i can not live without my cm7

you dont know how much you loved it til its gone

I've had three replacements in the last month. None were GB.
Finally got one that seems to actually work. Yeah!

I finally got one with GB on it and I'm trying to get a new phone now. Last time I swapped my G2 they offered me an HD7 for whatever reason. Hopefully I don't get another GB one ahhh

They said I can get another G2, but can't confirm this software issue and wants to charge me $5 warranty processing fee. WTF is wrong with these people?

The reps don't have a way to pick the software build you're going to get. The system they use does everything automatically, it's not like the rep calls the warehouse for you and says "Customer Jim Bob needs a G2 with Froyo... stat!"
It just doesn't work like that.
Source: I'm a former Tmo rep.
(Not trying to be harsh and trust me, I'm as skeptical of Tmo's intentions as anybody, but I'm just trying to get the point across that it's not the reps who are the problem, in this instance at least. There are plenty of other cases when it is the rep's fault.)
Your best bet to get the fee waived is to press the "you sent me defective equipment" case. Tell them the phone freezes, doesn't turn on, has a bad touchscreen etc. Demand a supervisor, or threaten to cancel if they insist on charging the fee. Hang up and call back if you have to. Generally, sooner or later, you'll run into someone who is willing to waive whatever fee it is that you're trying to get waived.

I got my g2 with GB 2.3.3 today as an insurance replacement and it runs smooth like butter. Not a single hitch yet, all my old apps are back on, wifi calling works, there are a few new little touches (different color scheme and status bar icons, cursor when touching in a text box) and a lot of features are seriously sped up (syncing and connecting to a wireless network are noticeable).. I'm a bit sad I can't just temproot and overclock my phone in a few touches of the screen, but I'm happy with it so far!
Sent from my T-Mobile G2 using XDA App

So, I lucked out and was sent one on 2.2. Already rooted and back to cm7. Though in the process of resetting the old phone, my sd card doesn't want to read anymore.
Sent from my HTC Vision using XDA App

Related

[Q] Insane Amounts Of Reboots (LONG post)

Ok this is a new problem for my phone. A couple weeks ago my phone started rebooting like crazy on CM7. I thought maybe it was the kernel so i switched it, that didnt work so i did a full wipe and installed the newest Nightly. That didnt work so i thought maybe it was Gingerbread (even though it ran it fine since it got cooked for the Inc) So i switched to an 2.2 AOSP ROM, that didnt work, so i switched to a Sense ROM. I have tried CM7, Skyraider, Magnolia, Business Sense Z, and now i am on Warm Z 2.2 and i am getting, no exageration, 15-20 reboots a day. No matter what ROM/Kernel combo i try. I also have the Battery Indicator widget in my notification bar that you can open and see what the battery temp is and i have never seen it hot. I can feel it rebooting in my pocket all the time. Phone calls make it reboot, music, navigation, all kinds of stuff. Sorry for being long winded, i just want to describe it the best i can. Does anyone know anything i can to to make it stop? Whenever i flash a new ROM i never restore Apps+Data, i only restore the APK's.
I called about a warranty replacement with the main reason being a blown external speaker, and they said they would do it. But here is why i havent. Somewhere along the lines VZW messed up something in my account and My Verizon online is telling me i am eligible for an upgrade even though im not. I called about it and she said i couldnt use my last NE2 untill Feb of 2012, then she checked the My Verizon and seen the same thing. She told me as long as i upgrade online or on my phone it will let me upgrade, but if i call in or go to the store it wont let me. Well i want the Thunderbolt with my upgrade, but i am afraid if i do a warranty swap it may affect my status on My Verizon somehow and not let me get that upgrade. I plan on selling the Inc after i get the Tbolt, but i dont want to sell it rebooting like crazy like this. Any input is appreciated.
I did the same with my HTC TP1 a week before i got my TP2 with the upgrade from VZW. I didn't have any problems.
Check setCPU or any app that would majorly change stuff on your phone. Such as ones that auto kill things. Turn all those off if you have any running.
You may just have bad hardware, in that case would suggest you going back to stock and advertising as such when you're selling.
Yeah i may end up taking a chance and doing a warranty claim.
I'am using CPU boost. You think that is causing it? It just started happening but i have been using the app for a while.
Sent from my Incredible using XDA App
Well I uninstalled CPU boost and that didn't help. Anything else to try?
Sent from my Incredible using XDA App
I've had this happen Verizon will replace it with a refurb. or at least they did for me...
Run the rru?
Sent from my LiquidLight using XDA App
Thanks for the suggestions guys. i think I'm going to take the chance on unrooting and getting a refurb for it. Hopefully it won't fix whatever error is in the my verizon system and take my upgrade away.
Sent from my Incredible using XDA App

VZW tech support

I have been dealing with verizon tech support on my phone a ton lately. Can they tell over the cell signal if the phone is son/soff or rooted/unrooted. I'd like to be son and 7.01 radio but incrom is tons better than unrooted
Sent from my ADR6300 using XDA Premium App
That I know of they can't, what problems are you dealing with on your phone that you need to call them? the reason I ask is because they might be rom specific problems
Well, since new on any extended network areas, data and incoming calls are fine. Calling out I get a prerecorded message saying Please reenter the 10 digit number you are trying to dial, do not hit send. Sometimes that work maybe 50/50. They warrantied the phone about 2 weeks ago, same thing. Last night on the phone they offered me a $100 trade in credit on my inc for any recertified phone.... but its droidx, droid pro, or samsung fascinate. I'm not impressed with any of em. Been tons of roms and the 7.28, 9.01. and 11.XX radio, all the same. Verizon TS from a payphone last night couldn't even see my phone on the network, but they swear theres nothing wrong. i was temptedn, but root the dtock rom so I can switch back and forth as needed.
Sorry to hear, I hope everything works out great. I guess to see if their suggestions work maybe you can try returning your phone back to stock, I don't think it would hurt.
I hope it does too, but this has been ongoing since we got the incredibles when they first came out... VERY frustrating
wow, i really wonder how much their tech department really knows, seems like they have many problems they can not figure out. my wife and i just got two dinc's through verizon about 3 months ago, mine is fine and have had zero issues, but my wife's is a whole different story.
notice hers would stop getting text and phone calls a few times a day. we would be in the middle of a conversation(text that is) and she would just stop receiving my texts, i would still get hers, and i would try and call and it would ring normally on my end and go to her voice mail. She would not be getting anything on her end, until sometime later they would all flood in at once.
well this was happening almost from day one, her phone was stock, then i rooted it and tried different roms and kernels and still same issue. well i have called verizon and talked to techs on at least 5 different occasions, and they have completely replaced her phone with a newer Dinc, yet same problem persist! it is in my opinion that the problem would have to be on their end of it,since two phones in a row are doing this, and mine on the same account in the same area does not do it. i am getting ready to call again today when my wife gets home from work, oh yea it sunday not sure if they in so maybe tomorrow. but this is ridiculousness, they just keep having me go through settings and resetting phone to factory and all that, i just can not see it being the phone at this point, but they are convinced it is.
Tech support level 2 has the network team looking at my call log. They are supposed to call me Mon. evening to let me know the results. They also offered me a hundred dollar credit on any recertified phone. I'm just not impressed with any of those phones.
Sent from my ADR6300 using XDA Premium App
Ok, sort of decided to try a different phone. Any opinions of droid x, the fascinate, about any non htc phones would be nice. Leaning towards the X since it seems to have a huge dev base here also.
Sent from my ADR6300 using XDA Premium App
The moto phones have locked bootloaders meaning limited customization if that's an issue for you.
tony5104 said:
I have been dealing with verizon tech support on my phone a ton lately. Can they tell over the cell signal if the phone is son/soff or rooted/unrooted. I'd like to be son and 7.01 radio but incrom is tons better than unrooted
Sent from my ADR6300 using XDA Premium App
Click to expand...
Click to collapse
Having "friends" that work for VZW, I really don't think 1st level support can look and see if you are rooted or not. I do, however, think that level "3" and up support can tell. I know they have the means in place to start monitoring what phones receive updates and what phones do not update. I also don't think they are going to worry about the DIncs, but they may focus more of the newer 4G phones that have been rooted.
OK, verizon is insane. They are under the impression I'm trading in my inc under their advice for 100 bux towards another model phone at full retail price. That is SO not happening. I did find this thread http://www.howardforums.com/showthr...ne-can-help-me-reprogram-a-flashed-Incredible
last night. If that information is correct for the settings I think thats at least part of my issues. Can anyone confirm those are correct? My wife is about 800 miles from me with her inc for me to just look and see. US Cellular is sounding more and more inviting this week.
Talked to a person at home last night on craigslist. Wants to swap his 6 week old droid X for my incredible. Verizon didn't care but said it wouldn't be insurable. Assurion said sure no problem. I love consistently wrong answers
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And has anybody here had experience swapping? Besides phone condition and bad ESN anything to be on the lookout for?
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I bought my Incredible used, then sold my D2. Motorola build quality is good but I had their UI and locked bootloaders. As far as I know, when you get a used phone, you don't get the manufacturer's warranty but you should be able to insure it. Condition and ESN/MEID are the main things to look out for.
tony5104 said:
And has anybody here had experience swapping? Besides phone condition and bad ESN anything to be on the lookout for?
Sent from my ADR6300 using XDA Premium App
Click to expand...
Click to collapse
Have traded before without issue. Good luck!!
Talked to Verizon to make sure it was acceptable with them. Now they tell me if the trouble tickets are not cleared and the problem fixed by next Friday their policy is to replace my incredible with a similar value model. Some 2 week ticket policy nonsense. I really wish they could make up their collective minds. Person I'm swapping with did not mind waiting till next weekend, especially since if verizon tech support does not come through, I'll take the inc to the local stroe, swap it for a cpo one, then swap that for the droid X. I still have ZERO confidence its going to affect my problem is the sad part
well finaly my wifes phone is fixed, she is now receiving text all the time and on time.
here is the kicker, several tech support calls ago i asked the tech if changing phone mumber might work, considering they had already replace phone and problem did not go away, and i figured if it was account settings then it should effect my phone as well. so finaly i talked my wife into changing phone number, kinda of last resorte for her, well finaly she listened to me and it has almost been a week and no missed calls or texts, before it was happening seveal times a day,very very anoying!! but it is all good now.

Epics keep failing

Hello everyone. Before i get started let me just say this isnt a rant just a please help me post. Here is my situation:
My wife and i have been with sprint for 4 months now. Every month since we started our agreement with sprint we have had to have both our epics replaced so that makes a total of 8 epics that have come into our house hold. I have always been nice (never raised voice or cursed at) to the reps in the store and over the phone. How many replacements do i need before sprint switches us to a different model phone.
My wife and i need reliable phones as i am a paramedic and use phone at work and my wife is a stay at home mom with our cellphones being only form of communication. I have been googling for sprints policy and have come up with nothing. Thanks for any help.
Sent from my SPH-D700 using XDA Premium App
What exactly is failing?
To correct you, this is a rant.
You didn't ask a real question. Sprint makes next to no loss replacing your phone if you're under TEP insurance. They'll keep on replacing the phone with refurbished phones until:
A. They find a reason to charge you for the replacement
B. You ask to change phones, likely at a cost
C. The Epic is discontinued (not likely soon)
Refurbished isn't bad, but it's not new.
Moreso, you claim to have already found this answer yourself nearly 3 weeks ago:
MedicStuder said:
According to my local corp store, if i replace my phone 2 more times (already done 3 exchanges) then i will be able to switch to different device which if i have to exchange this epic 2 more times i am jumping ship to htc and if evo 3d is out then i am going to it.
Click to expand...
Click to collapse
Furthermore, without already being an HTC user, you clearly don't realize it is plagued with many similar problems, although without you mentioning a single problem, I can't compare it for you. However, only 4 months into a contract, Sprint will NOT be giving you a free replacement to the Evo, especially not the Evo 3D. You will be paying a premium to switch phones, and likely be forced into another 2 year extension on your plan.
Now, if you'd like to actually use this forum for what it's for, please, tell us what's so wrong with your phones that you have replaced 6 of them?
Double post.
My guess he is an EVO user just trying to stir up the Epic forums.
I brought my phone back last weekend because it died. It was the 3rd Epic that I had taken back from the beginning of my contract. I told them that I would like to switch to a different phone but they werent willing to do that. They said that if all 3 problems would have been within 6 months of one another then the manager could issue a different model of phone. Since my last brick wasn't within 6 months of the previous 2, they weren't willing to replace. So I believe that is their policy.
Very strange... I've been on the same Epic for nearly a year.. Must be a lot of duds out there or some are just very hard on a phone.
To the trolls that post I am not an evo user. Yes I did make that post to help someone that asked. I was told in store 5 phones in 6 months and on the phone I was told 3 phones. That's what is confusing me. Also research also instead of stalking me the evo at full retail is the same if not less then the epic. I am not even looking at the evo 3d because I know I will have to pay a significant difference.
The problems I am having for those that have posted and showed a willingness to help me. What happened is (happens on my epic and my wifes): apps started to force close then the touch screen stops working then the phone goes into a boot loop that I can't fix. I am on stock and not rooted. This is the first epic I haven't rooted. I am just confused from getting different stories. The phones have never had any external damage.
Sent from my SPH-D700 using XDA Premium App
I'm thinking it might be a PEBKAC error.
063_XOBX said:
I'm thinking it might be a PEBKAC error.
Click to expand...
Click to collapse
What is a PEBKAC error?
Sent from my SPH-D700 using XDA Premium App
I have witnessed this on a friends epic. I thought for sure I would be able to fix it with a fresh install of eb13 then ec05 nothing helped. The screen would not work and the phone was in a boot loop. I thought in the back of my mind he must have sat on it or something. Then I saw someone else has the problem too. Coincidence?
@MedicStuder PEBKAC = Problem exists between keyboard & chair
Sent from my Epic 4G
ACS SyndcateROM FROzen (EC05)
BionixBlack Theme
"Bappa de boopy?" "Que cooozaa?!?"
GRK4G63 said:
@MedicStuder PEBKAC = Problem exists between keyboard & chair
Sent from my Epic 4G
ACS SyndcateROM FROzen (EC05)
BionixBlack Theme
"Bappa de boopy?" "Que cooozaa?!?"
Click to expand...
Click to collapse
Thank you and now I see. I appreciate that. Thanks. I ask a legit question and all people want to do is knock people down. Whatever... Atleast there has been a few posts of people seeming to want to try to help. I see these forums still haven't changed and apparently never will.
Sent from my SPH-D700 using XDA Premium App
Try not installing anything. I noticed one app I had in the market boot looped my epic. I reported it but nothing has fixed the app (locoroco) it would cause my phone to over heat running in back ground killing the battery then killed on board memory sure to heat. Sprint tech helped me through this.
Sent from my GT-P1000 using XDA App
tubasteve said:
Try not installing anything. I noticed one app I had in the market boot looped my epic. I reported it but nothing has fixed the app (locoroco) it would cause my phone to over heat running in back ground killing the battery then killed on board memory sure to heat. Sprint tech helped me through this.
Sent from my GT-P1000 using XDA App
Click to expand...
Click to collapse
Make sense, maybe I will wipe device and just do one application at a time each day and see if one is causing it. Thanks.
Sent from my SPH-D700 using XDA Premium App
"As far as exchanging it in store for a different model it depends on what the Warranty Exchange List allows them to do. Each device has a list of roughly equivalent devices to be replaced with in case the same model isn't available, or now if you're gone through multiple devices within 6 months."
http://community.sprint.com/baw/thread/22141
the warrenty exchange. I did this awhile back with my touch pro and i got the palm pre.
i had traded in my old touch pro like 7 times and went to a sprint store (the official store not a exclusive retailer )
tell them whats up with the phone how many switches and you arent satisfied. you pay money for a phone and expect it to work. inquire about the swap list for the phone.
all in all be firm and make your point. just be nice.. they are employee's afterall and each employees experience varies.
sorry for errors or hard to read things. sent from the Epic.
MedicStuder said:
Make sense, maybe I will wipe device and just do one application at a time each day and see if one is causing it. Thanks.
Sent from my SPH-D700 using XDA Premium App
Click to expand...
Click to collapse
that wasnt the first thing you did?
Epic button fail
I don't have the insurance but I do have a defective phone. I'm outraged that Sprint is holding me up for $35.00 to exchange my phone for a working-somebody-else's-rejected/returned-faulty refurbished unit. Why should I pay extra because their phone (back button no longer works) --less than six months old- is defective?
I've looked through several forums trying to find someone who has a user fix to restore use of my "back" button to no avail...tried the "enable haptic feedback to 3/4" suggestion and it worked once, but never again.
$35.00 for this aggravation? Why?
andbnew said:
$35.00 for this aggravation? Why?
Click to expand...
Click to collapse
because you opted to not purchase insurance. duh!?!
andbnew said:
I don't have the insurance but I do have a defective phone. I'm outraged that Sprint is holding me up for $35.00 to exchange my phone for a working-somebody-else's-rejected/returned-faulty refurbished unit. Why should I pay extra because their phone (back button no longer works) --less than six months old- is defective?
I've looked through several forums trying to find someone who has a user fix to restore use of my "back" button to no avail...tried the "enable haptic feedback to 3/4" suggestion and it worked once, but never again.
$35.00 for this aggravation? Why?
Click to expand...
Click to collapse
The phone has a 1 year warranty from the manufacturer. Mail it back into Samsung and you'll get it fixed or replaced in about 10 days. If you need it back the same day/next day you have to have Sprint's insurance or pay them for the service.
I'm not a huge fan of Sprint or Samsung for that matter, but business is business and it seems fair enough to me.

[Q] Root method for 2.3 Gingerbread and help please

OKay for weeks now i have been searching ways to Root my HTC EVO I have been looking and looking maybe i am confused so now i see great methods to root the files are no good such as ginger breaks and other ways such you tube videos but unable to find a video who do play by play how to do a easy successful root method now i am currently S-on my Hboot is 2.15 and build number is 4.24 now i know unrevoked is not working since the update make a long story short if anybody has some of a method please reply in a nice way and don't bash me because i may not know this phone stuffed by i am geek in computers so we all have good things what we do best.
Put simply, 2.3 hasn't been rooted yet, they're making progress but you're out of luck for the moment.
Still no method yet, waiting impatiently, check the forums multiple time daily. I'm sure there will be an announcement when it available, so just keep your eyes peeled. Just rooted my wifes evo because she never accepted the OTA, now I'm drooling in jealousy.
That hurt my head
Sent from my PC36100 using XDA App
AZ1412 said:
That hurt my head
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Yup.....Mine hurts too now...
Boltons75 said:
Still no method yet, waiting impatiently, check the forums multiple time daily. I'm sure there will be an announcement when it available, so just keep your eyes peeled. Just rooted my wifes evo because she never accepted the OTA, now I'm drooling in jealousy.
Click to expand...
Click to collapse
ALRIGHT WELL I STILL HAVE MY htc HD 2 PHONE AND THAT PROCESS IS SO EASY THE 3.0 SENSE IS CRAZY ON THAT PHONE I WISH SOME 1 WOULD MAKE IT AS SIMPLE TO JAILBREAK ON THE HTC HD 2 PHONE BUT I WILL STILL LOOK OUT OR TRICK MY BROTHER AND CHANGE PHONES HE NEVER UPDATED EITHER LOL
he has hboot 2.15?
didnt even know that existed, but afaik, anything BELOW 2.16 is rootable
dgotgame816 said:
OKay for weeks now i have been searching ways to Root my HTC EVO I have been looking and looking maybe i am confused so now i see great methods to root the files are no good such as ginger breaks and other ways such you tube videos but unable to find a video who do play by play how to do a easy successful root method now i am currently S-on my Hboot is 2.15 and build number is 4.24 now i know unrevoked is not working since the update make a long story short if anybody has some of a method please reply in a nice way and don't bash me because i may not know this phone stuffed by i am geek in computers so we all have good things what we do best.
Click to expand...
Click to collapse
Well I have my HTC evo 4g fully rooted with unrevoked. What I did is I broke my phone and I'm under the black tie program with sprint. I called asurion to get my NEW AND UNUSED PHONE. They asked if I would rather it come fully activated. Or would I rather activate it myself. I told them I'd rather activate it myself. I paid the 100 dollar deposit and while Isaac activating my phone I stopped the firmware and software update. It only comes on the phone as an ota if you activate yourself. If they activation it you will be stuck where you are. After stopping the firmware update I was sitting at stock android 2.2 aka froyobwith hboot 2.10. If you're willing to spend 100 bucks to do this, it will come a lot faster than the HTC bootloader update or the developers hacking methods. No offense to the development team. You Guy do an amazing job. But yea, that's the way I did it. Then I rooted with unrevoked and am currently running cm7 and am extremely happy with improved battery life along many other things. Maybe this will help you
hawke591 said:
Well I have my HTC evo 4g fully rooted with unrevoked. What I did is I broke my phone and I'm under the black tie program with sprint. I called asurion to get my NEW AND UNUSED PHONE. They asked if I would rather it come fully activated. Or would I rather activate it myself. I told them I'd rather activate it myself. I paid the 100 dollar deposit and while Isaac activating my phone I stopped the firmware and software update. It only comes on the phone as an ota if you activate yourself. If they activation it you will be stuck where you are. After stopping the firmware update I was sitting at stock android 2.2 aka froyobwith hboot 2.10. If you're willing to spend 100 bucks to do this, it will come a lot faster than the HTC bootloader update or the developers hacking methods. No offense to the development team. You Guy do an amazing job. But yea, that's the way I did it. Then I rooted with unrevoked and am currently running cm7 and am extremely happy with improved battery life along many other things. Maybe this will help you
Click to expand...
Click to collapse
I agree with this. NEVER EVER EVER EVER LET SPRINT activate a phone. DON'T EVEN LET THOSE ASSHOLES TOUCH IT! Biggest mistake you can EVER EVER make! spread this around. :-D However!, I find it hard to believe on the "I called asurion to get my NEW AND UNUSED PHONE."
It might not be unused but it definitely came in mint condition with the froyo firmware on it so that's all I needed lol as of right now if you're willing to spend the 100 bucks its well worth it in my opinion. Good luck getting root guys ill see if I can't find a way to help the devs and the others working in the collaboration in the development section.
hawke591 said:
Well I have my HTC evo 4g fully rooted with unrevoked. What I did is I broke my phone and I'm under the black tie program with sprint. I called asurion to get my NEW AND UNUSED PHONE. They asked if I would rather it come fully activated. Or would I rather activate it myself. I told them I'd rather activate it myself. I paid the 100 dollar deposit and while Isaac activating my phone I stopped the firmware and software update. It only comes on the phone as an ota if you activate yourself. If they activation it you will be stuck where you are. After stopping the firmware update I was sitting at stock android 2.2 aka froyobwith hboot 2.10. If you're willing to spend 100 bucks to do this, it will come a lot faster than the HTC bootloader update or the developers hacking methods. No offense to the development team. You Guy do an amazing job. But yea, that's the way I did it. Then I rooted with unrevoked and am currently running cm7 and am extremely happy with improved battery life along many other things. Maybe this will help you
Click to expand...
Click to collapse
That is not necessarily true. My evo was destroyed in a car accident. Asurion sent me my replacement. I was hoping it would be 2.2 and denied their request to activate my phone. When the new phone arrived, it had already been loaded with 2.3.3. I didn’t even bother to activate it and ended up going back to my rooted hero for the time being. Getting a replacement phone is a crapshoot. There are multiple posts on XDA giving anecdotal reports of replacement phones. Most are shipping with gingerbread. Some still will have froyo. Some (very few) will come with S-off. Don’t assume that by breaking your phone and dropping $100 you will automatically be shipped a phone capable of being unlocked at present time.
hydroxylicacid said:
That is not necessarily true. My evo was destroyed in a car accident. Asurion sent me my replacement. I was hoping it would be 2.2 and denied their request to activate my phone. When the new phone arrived, it had already been loaded with 2.3.3. I didn’t even bother to activate it and ended up going back to my rooted hero for the time being. Getting a replacement phone is a crapshoot. There are multiple posts on XDA giving anecdotal reports of replacement phones. Most are shipping with gingerbread. Some still will have froyo. Some (very few) will come with S-off. Don’t assume that by breaking your phone and dropping $100 you will automatically be shipped a phone capable of being unlocked at present time.
Click to expand...
Click to collapse
It really depends on if the phone was made before the ota release date and whatnot. You cn request that it come with 2.2 instead of gb. This method may not work for everyone but I know that it has worked for the friends I have around my area. They saw what happened and wanted to try it and its worked for them. If you feel that its a longshot at getting the right phone
Then by all means stick with what you've got. I just was willing to try anything to get rid of gb. But now I'm running cm7 with a tiamat kernel and am very happy. Little side note: I actually didn't break my phone on purpose.
hawke591 said:
Well I have my HTC evo 4g fully rooted with unrevoked. What I did is I broke my phone and I'm under the black tie program with sprint. I called asurion to get my NEW AND UNUSED PHONE. They asked if I would rather it come fully activated. Or would I rather activate it myself. I told them I'd rather activate it myself. I paid the 100 dollar deposit and while Isaac activating my phone I stopped the firmware and software update. It only comes on the phone as an ota if you activate yourself. If they activation it you will be stuck where you are. After stopping the firmware update I was sitting at stock android 2.2 aka froyobwith hboot 2.10. If you're willing to spend 100 bucks to do this, it will come a lot faster than the HTC bootloader update or the developers hacking methods. No offense to the development team. You Guy do an amazing job. But yea, that's the way I did it. Then I rooted with unrevoked and am currently running cm7 and am extremely happy with improved battery life along many other things. Maybe this will help you
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Click to collapse
I see your method and point so I am in KCMO AKA Kansas City MO doing some research online and from Best Buy they have an HTC EVO for 99.99 in white Android 2.2 and even called them to confirmed but doing some thinking and playing around on the Android Market SPB 3D its Awesome since I cant root my phone but I pay the 14.95 that way my phone is not harm and I have my warranty still but i am sticking with SPB 3D
They just came out with the revolutionary root for gingerbread. Look in the android dev section and you'll find it. It works too. I rooted a friends phone using that method and he had absolutely no issues with his phone. Even though my usb cord had a short in it there was no problem with it that made it brick even though it disconnected multiple times. Id have to say that it is a very safe root method. So check it out if you're still interested in root
Sent from my PC36100 using xda premium

Switch black for white?

I've been having off and on issues with my E4GT screen and would like a replacement. Ive been living with it since february, but it's getting very annoying for such a beast of a phone. Is there any way I can switch it out and get a white one? I do have the tep insurance if it matters. I'm in the Dallas area. Please PM me if you think you can help
Chances are they'll send whatever refurb is next in line.
Sent from my SPH-D710 using XDA
Since they are two foretaste model numbers, they will send whatever is attached to your account. Your best bet would be going to a local store and trying to persuade a rep to help you out... But chances are you'll be leaving with the same model that is on your account.
Good luck
Jason
Sent from my SPH-D710 using xda premium
I'm doing this same thing. My wife wants a white one now so I'm trying to figure something out.
I figure if I throw enough of a fit about how Sprint owes my a** something in order to make up for their lack of any mentionable data speeds while I still pay every month for 'premium data' - a white E4GT swap for my wife is the least they can do.
Otherwise I'll just cancel my contract with no ETF due to them failing to hold up their end of the contract. Or they can upgrade us both to a SGSIII when it comes out so I can have the speeds I was promised with LTE and 1x Advanced.
All I need is a tech!! I spoke to a 3rd party sprint rep and they said it can be switched with either, its basically up to the tech. Is there any one at all in the Dallas area that would like to help a fellow XDAer out? (i would be more than happy to bring a donation to a cause of their choosing )
btw I do have the ted insurance, so would that provide any help in getting a white replacement more easily? I dont want to pay the $100, but im almost willing to at this point. hence the "donation" not being an issue
I need help with this too but I live in NJ :/
Sent from my SPH-D710 using xda premium
Sprint rep, Sprint rep, Sprint rep!
o nvm i forgot i dont have a mirror app
bump. I would really like to get this resolved by the weekend
I already told you what you need to do.
You also have to remember that being a technician is our job, not strictly our hobby. We have to adhere to policies. I personally wouldn't swap you just because you asked, my SRSS frowns upon that.
The best thing to do is bite the bullet, drive to the store, and take whatever is given to you.
I understand what youve told me, however it is difficult for me to leave the office again and go through the hours of bs just to end up with someone looking at the thing for 20 min and saying nothing is wrong or I need to get a battery (yes, someone told me my screen and buttons malfunctioned due to my battery). This is not the first time I have done this and I am fed up to say the least. I know more about these devices and this network than 80% of the people working at the stores I've gone to.
Replacing the device is the hard part and the color change is a bird id like to kill with the same stone. All I was looking for was assistance from a fellow member to stream line things and get me the customer service that Sprint should be striving for. God knows their data speeds and innovation aren't going to save them.
I'm sorry for the rant, it was not directed at you. Ive been calling Sprint for weeks about separate issues and I was trying to take this issue on by myself. If it comes down to it I will bite the bullet and deal with them the old fashion way, but that is my last resort
Depending in what custom ROM you're running (sorry just assuming since you're on xda, if not it doesn't matter) if you type *#0*#0 on the dialer it brings up a diagnostic menu. One of the tests in this menu is a line drawing test for the touchscreen. If you can see it consistently messing up in a certain part of the screen that's one of the easiest tests we have to verify touchscreen issues and a good way to make sure the tech you talk to isn't just going to say sorry we can't verify the issue. And as much as it can suck if we can't reliably duplicate the issue our options are pretty limited as far as repair/replacement goes.
As for the color issue, I may be in the minority but if I have the parts in and someone comes in and asks nicely, I don't mind swapping what color someones screen/housing is of there's actually a problem
Sent from my SPH-D710 using xda premium
You've got a pm.
Sent from my SPH-D710 using XDA
afive720 said:
You've got a pm.
Sent from my SPH-D710 using XDA
Click to expand...
Click to collapse
thank you, replied
asrielx1 said:
Depending in what custom ROM you're running (sorry just assuming since you're on xda, if not it doesn't matter) if you type *#0*#0 on the dialer it brings up a diagnostic menu. One of the tests in this menu is a line drawing test for the touchscreen. If you can see it consistently messing up in a certain part of the screen that's one of the easiest tests we have to verify touchscreen issues and a good way to make sure the tech you talk to isn't just going to say sorry we can't verify the issue. And as much as it can suck if we can't reliably duplicate the issue our options are pretty limited as far as repair/replacement goes.
As for the color issue, I may be in the minority but if I have the parts in and someone comes in and asks nicely, I don't mind swapping what color someones screen/housing is of there's actually a problem
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
tried to do the dialer and it wont let me input the last 0. i think the hashes are the start and end of a code, so nothing can go after them
Yea when they sent us the code that's how out was written but now that I think about out out does just jump into the menu as soon a you hit the second #. I think it only works on completely stock roms though, I just tried it on calks el29 and no joy
Sent from my SPH-D710 using xda premium
asrielx1 said:
Yea when they sent us the code that's how out was written but now that I think about out out does just jump into the menu as soon a you hit the second #. I think it only works on completely stock roms though, I just tried it on calks el29 and no joy
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
tried on calk2 1.6 and no go. idk why it would only be on completely stock. calk practically is
An easy way to tell, for me, is dragging down notification bar, if it gets really choppy in a certain area, then you definitely have a spot that's out. Doesn't always work, but easy to tell. The dio menu, I am pretty sure it only works on completely stock roms with EL29, I have not tried on any ICS leaks though. I am currently running CM, so obviously, doesn't work lol.
afinch1992 said:
go through the hours of bs just to end up with someone looking at the thing for 20 min and saying nothing is wrong or I need to get a battery (yes, someone told me my screen and buttons malfunctioned due to my battery).
Click to expand...
Click to collapse
I have had a Sprint rep tell me that a charging issue that my old Hero had was due to a bad cable. So I bought a new cable(not from sprint) and had the same problem. Took it back and they said it was the battery. So I bought a new battery(not from sprint), and had the same issue(returned the battery after. The last issue they said was that the charging port was loose, but they didn't want to fix it because they didn't want to ruin the internals of the phone.
I have hardly ever gotten good service by a rep in a Sprint store. I have gotten good service over the phone though.
Sent from my SPH-D710 using XDA
KCRic said:
I'm doing this same thing. My wife wants a white one now so I'm trying to figure something out.
I figure if I throw enough of a fit about how Sprint owes my a** something in order to make up for their lack of any mentionable data speeds while I still pay every month for 'premium data' - a white E4GT swap for my wife is the least they can do.
Otherwise I'll just cancel my contract with no ETF due to them failing to hold up their end of the contract. Or they can upgrade us both to a SGSIII when it comes out so I can have the speeds I was promised with LTE and 1x Advanced.
Click to expand...
Click to collapse
hahahahaha..
I'd cancel your contract in a heartbeat.
It's a cell phone, there is no reason to have a sense of entitlement. If you don't like your data speeds or whatever, cut ship and go elsewhere. But don't even try that bull****.
If you really want a white one shove a flat head in your charging port and break the pins ( made me cringe when I seen my buddy do it) automatically a replacement cause we can't fix them. Then go to a 3rd party preferred retailer and when they go to order it just ask nicely for a white one. As long as you have TEP is all free
Sent from my SPH-D710 using xda premium

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