Develop Bugs

Would you give up your EVO for the Iphone?

I have this buddy that took his EVO with a broken charge port in to Sprint yesterday. He already had one with a blown speaker and Sprint made him pay the $100 deductible and gave him a refurb. They would not fix or replace his phone under warranty for some reason and tried to make him pay another $100 deductible to replace a completely unusable phone. I work with the guy and told him I would bring in a battery charger for him to use until he got Sprint to fix it and when I went to give it to him this morning he said that when he was told he would have to pay a $100 deductible he terminated his contract on the spot, paid the ETF and went to Verizon and got the Iphone 4.
I personally would not have gotten the Iphone, but he is happy with it. He doesn't know much about phones and I rooted has Evo for him and put CM7 on it. He was really liking CM7 but Sprint pushed him over the edge. I have had some bad experiences with Sprint customer service, but it was never bad enough to pay the ETF and go elsewhere. All carriers have their problems. There is a local company here called Cincinnati Bell and honestly it is the only carrier that I have heard all good things about, but they don't discount their phones like the big companies do and they are quite expensive for a smartphone. Anyway, enough with my ramble.
Would you give up your EVO for the Iphone4?
I would have waited and tried to get kicked off Sprint by using a lot of data and by then maybe the Iphone 5 would be out, or some cool new Android phone. I think he was fed up with Android too though. This guy is a computer wiz, but when it comes to phone he is in the dark, so the Iphone is probably good for him, because of its simplicity.

I broke my contract with AT&T to get the EVO.. I have no regrets.. i probably wouldn't get another iphone because i enjoy the freedom!

In one clear concise word: No.
I enjoy my freedom, customization, and the ability to pull my battery when I please.

housry23 said:
They would not fix or replace his phone under warranty for some reason........
Click to expand...
Click to collapse
Really? You don't know why?
housry23 said:
He doesn't know much about phones and I rooted has Evo for him and put CM7 on it.
Click to expand...
Click to collapse
lol That's why. Warranty is voided once you root it.
To answer your question: No, I would not trade my Evo for an iPhone. I especially wouldn't pay a $200 ETF, then go buy another phone because of something that is my fault when a $100 deductible would have fixed my problem. I think you should have better informed your friend about what he getting into when you rooted his phone. Too late now, I guess.

You probably should have unrooted it when turning it back in... (you'll see why)
Honestly, I have absolutely no complaints with Sprint customer service. In fact, they're fantastic. They are VERY kind and not hesitant to get me a new phone when it's needed (I went through like 4 razors..and only paid for the first). On that line, if you give them a Rooted phone and say "help" they will still probably help you (and I know from experience they have). But, if they send in a rooted phone/phone that's voided its warranty for a fix or replacement they have to pay for it out of their pocket. That's why he wouldn't replace it for free, because it would have cost him money. Trust me, the Sprint Rep was not being a d-bag, he was trying to keep his job and not pay a fine for doing something dumb. Most of them don't care that you're rooted...promise.

Nope. 1 EVO worth 2.5 Iphones LOL
Sent from my EVO using XDA App

A mentally challenged person might prefer iOS over Android.
That isn't me though.

erik077 said:
Nope. 1 EVO worth 2.5 Iphones LOL
Sent from my EVO using XDA App
Click to expand...
Click to collapse
Sir...we're in a recession, so the ratio is clearly 1 to 7.

I WILL switch if Sprint doesn't bring 4G to my area and 3G doesn't get better.

I'm always playing with peoples iphones trying various things and I have to say .. visually.. there is no comparison.. with the mod options alone it's a hell no.. plus i can put their cute little iphone inside my screen as if it swallow it whole.. Sprint customer service is as spotty as anywhere else though. One person wouldn't work with me.. called back and the lady would of did anything to save me as a customer. She even gave me $100 credit instead of waiting for the $100 rebate. It was awesome. I'm with sprint for the long hall unless something drastic changes

In a word..
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Ask this question in the iPhone forums and see what answer you get.
The people who have Evo(or Android for that matter) have them for a reason. Before I got the Evo I went back and forth between phones, service providers and plan costs. I actually switched to Sprint from T-Mobile because the Spring plans were untouchable. I probably would have went with the iPhone if they had better prices and their data didn't have a cap(even though I knew I would probably never go over).
I am truly happy that I got the Evo because I get to do so much with it. I normally keep phones for two years and then switch. As long as the Evo makes it to a point where 4g is working on a rom I will probably use this phone until it crumbles in my hand. At that point I will pay the $100 insurance fee and get a brand new phone.

housry23 said:
This guy is a computer wiz, but when it comes to phone he is in the dark, so the Iphone is probably good for him, because of its simplicity.
Click to expand...
Click to collapse
I'm pretty sure that those would go together. If you know about computers then you know about apple's overpriced and over-simplified products. I kind of understand why he was pissed and canceled and went over to VZ BUT it does not justify getting the derphone especially if your friend knows a lot about computers.
I don't think your friend was really pissed at sprint.. your friend was waiting for a little push to get out of the closet and get the derphone.

bhsvault said:
I WILL switch if Sprint doesn't bring 4G to my area and 3G doesn't get better.
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Click to collapse
fenixjn said:
I'm pretty sure that those would go together. If you know about computers then you know about apple's overpriced and over-simplified products. I kind of understand why he was pissed and canceled and went over to VZ BUT it does not justify getting the derphone especially if your friend knows a lot about computers.
I don't think your friend was really pissed at sprint.. your friend was waiting for a little push to get out of the closet and get the derphone.
Click to expand...
Click to collapse
Well to be honest I'm considering goin to vzw in april/may when the iphone 5 comes out or the htc thunderbolt (i actually do luv android more)if they dont limit the use of 4g. I keep hearing and seeing articles about how sprint may have messed up on using Wimax/Clearwire for 4g, and they might sign over to LTE. It is pissing me off because 3g is ok not better than my friends with VZW also I hate not being able to use my phone and data at the same time. I live in Detroit where I have no Idea when we are getting 4g. I love my Evo alot, but the lack of data connection and 4g makes me feel like i'm getting ripped off.
I;m very serious and I have the sero plan so I only pay 60 bucks a month.
Sorry I'm venting I know LOL

That means switching to Att and dealing with their HORRIBLE customer service, data caps, and spotty coverage, I pity him. I'm sure they didn't fix his phone because they saw he was rooted running cm7, that alone voids the warranty. You should have unrootedand then taken it in,I'm sure they would have fixed the phone no questions asked. Don't blame sprint for your mistakes. Oops! Every rom thread says running a custom immediately voids your warranty, you were warned.

I have no problem with Sprint. You can have a bad experience like that with any cell company.
And Verizon is no saint for sure, I have them for FIOS and they are sharks.
That said, I'd take an iPhone on Sprint any day over an Android.
As long as I could still Tether for Free even if that meant jail breaking iPhone. But my understanding Jail Breaking iPhones have more negatives than rooting Android phones. So that would be my only issue. iPhone isn't perfect either.
Sometimes I wonder if the insurance is worth it on Sprint where it's a bit of crap shoot in what you get back and it cost $100.00 for each use.

I like Apple but love Linux more so Android it is.

Doubtful. I have an iPod Touch and I think I would go nuts if that was my only phone. It would cost me a good deal more per month as well so I don't think I would trade for an iPhone.
Evo is actually the first phone in a while that I'm not itching to upgrade after my year is up. Might save my cash this summer and put it toward a tablet.

One word says it all:
NO

kd0axs said:
One word says it all:
NO
Click to expand...
Click to collapse
Agreed. I would not either.

My horrible experience with Sprint's Galaxy S2 Epic Touch and What I Can Do About It

Hey Everybody
I am writing in regards to my experience with Sprint's "cutting edge" Samsung Galaxy S2 Epic Touch phone. Let me tell you all, it has been nothing short of disappointing. Here's why...
I "upgraded" the phone from Sprint's old flagship: the HTC Evo 4G. This was the first 4g phone to ever hit the US... and I was onboard. See, I have been a Sprint customer for years now. I have always believed that Dan Hesse was starting to turn things around at the company. So, naturally, when I saw this Epic Touch and its AMOLED display, I was enticed to renew my contract. Only problem is that Sprint decided to do away with their Preferred Rewards program. So I was no longer eligible for an upgrade. I would have to wait an extra 6 months. But lo, a Sprint rep at customer service suggested that I "buy out" my current contract for a mere $40 so I can upgrade my phone. In addition, they would credit me $40 on my next bill for being a loyal customer.
So you see what Sprint did here? They eliminated their customer rewards program and still made me happy with being able to upgrade my phone. Apparently they removed the program to increase profitability. There is nothing wrong with a company trying to turn their first quarterly profit in years, right?
Fast forward a few months down the road. I did upgrade my phone... but only after being backdoored by Sprint. You see, that $40 credit they threw on my bill automatically extended my contract out another 2 years. I bought my contract up with the option to upgrade, but now I was basically forced to upgrade as Sprint extended my contract for 2 years without telling me they were doing so. Their response, "Well your contract would have been extended when you decided to upgrade your phone anyway." This is true, but the fact of the matter is I was not informed that this $40 was actually a front to extend my contract two years so I was essentially locked in already at that point in time. To me, that is, for lack of a better word, shady.
So now I have the Samsung Galaxy S2 Epic Touch. Wow, that's a long name for a phone. Anyway, long story short, is that this phone FAILS in multiple areas in comparison to the old HTC Evo 4G I had before. What areas does it fail in? Cell reception, call quality, data reception, roaming, tower acquisition. Simply put, this Epic Touch FAILS to lock on to towers and transfer data.
I have had the phone a few months now, and this is the best comparison I can make. You remember the mid 90's and those old Packard Bell computers that started to pop up in houses across America? Well they often came with a Dial-Up modem that often failed to connect when dialing up to the server. You know the sound that modem would make, you could tell when you were actually going to get a connection. Sometimes it would work, sometimes it wouldn't. That's just how it was. And when it did connect, you better just have patience when you tried to use browse the web.
Well that is EXACTLY how this phone is. Sometimes it works, sometimes it doesn't. And if you decide to use ANY data whatsoever, you better have some damn patience when doing it.
Turns out for me when the new wore off and I got past the blazing processor and the awesome display, I decided to return it because it just couldn't perform. Only one problem... I was out of town for my job and I was already on day 30 of my initial month. And now I am stuck with this slick flat screen that doubles as an old Packard Bell paperweight.
Calls into customer service, PRL updates, prayers to God, they have not helped. And I venture to say that exchanging it for another unit at the store that sold me my phone is out of the question. And I will take a wild guess and say that a trip to my local Sprint repair center will not help either.
So if the above fails, where am I at? I am stuck with a brand new $200 Slick Packard Bell Paperweight.
Do any of you have any suggestions on what your course of action would be? Should the following be my philosophy from here on out?
Business is business. And it is what it is. Sprint, if you fail me I am going to bring out the big guns. I am going to attempt to continuously stream so much data on roaming towers that you will cancel my contract on YOUR end. I will do whatever it takes to make my contract unprofitable for your company. I will hack my phone, I will load Ice Cream Sandwich, I will edit my PRL, I will load programs that FORCE me to roam. Fix it, or I will.
Disgruntled customer.

When you upgrade you sign for 2 more years....
Take it to a repair center get a replacement....or go to metro or boost with it.
Sent from my SPH-D710 using XDA

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Sent from my Galaxy Nexus

wytecaztle said:
When you upgrade you sign for 2 more years....
Take it to a repair center get a replacement....or go to metro or boost with it.
Sent from my SPH-D710 using XDA
Click to expand...
Click to collapse
"Fast forward a few months down the road. I did upgrade my phone... but only after being backdoored by Sprint. You see, that $40 credit they threw on my bill automatically extended my contract out another 2 years. I bought my contract up with the option to upgrade, but now I was basically forced to upgrade as Sprint extended my contract for 2 years without telling me they were doing so. Their response, "Well your contract would have been extended when you decided to upgrade your phone anyway." This is true, but the fact of the matter is I was not informed that this $40 was actually a front to extend my contract two years so I was essentially locked in already at that point in time. To me, that is, for lack of a better word, shady."

I am sure there are several people out there that would trade you an Evo and cash ..maybe enough to pay the ETF.
Sent from my Nexus S 4G using xda premium

As far as signal lock and speeds and such..... what rom/modem/kernel combo are you using? Because for me, the speeds stock experience left quite a bit to be desired. Even compared to my wife's Conquer(a much lower spec phone.) I have been installing the ICS leaked modems, while still running a GB based rom(Strongsteve's ODEX, very awesome.) I have seen quite a bit of improvement in data speeds and such. So if you haven't rooted and tried out some of the things you can do, you should give it a try.

is all about the iPhone last year i get a called from sprint, saying that they have a special offer for me since I have been with sprint for a long time, and i have no more contract on two of my lines they give 100 dollars in credit, and the option of getting a new phone whenever i want, on december i bought the epic and was a nightmare long story short i spoke with a supervisor and told me that after they got the iPhone everything changed, no more rebates, special offers and sorry that happened to me but there is nothing he can do, i have sign another two year contract to get the phone, not even the the 75 dollars for the year i was already in. so yeah i sign another contract to get the phone.

bigdano said:
"Fast forward a few months down the road. I did upgrade my phone... but only after being backdoored by Sprint. You see, that $40 credit they threw on my bill automatically extended my contract out another 2 years. I bought my contract up with the option to upgrade, but now I was basically forced to upgrade as Sprint extended my contract for 2 years without telling me they were doing so. Their response, "Well your contract would have been extended when you decided to upgrade your phone anyway." This is true, but the fact of the matter is I was not informed that this $40 was actually a front to extend my contract two years so I was essentially locked in already at that point in time. To me, that is, for lack of a better word, shady."
Click to expand...
Click to collapse
If you had another six months left in your previous contract, then it sounds like the $40 was simply an early upgrade charge. That would explain the extended contract. I can't imagine a contract termination fee being only $40...

bigdano said:
Business is business. And it is what it is. Sprint, if you fail me I am going to bring out the big guns. I am going to attempt to continuously stream so much data on roaming towers that you will cancel my contract on YOUR end. I will do whatever it takes to make my contract unprofitable for your company. I will hack my phone, I will load Ice Cream Sandwich, I will edit my PRL, I will load programs that FORCE me to roam. Fix it, or I will.
Click to expand...
Click to collapse
Out of everything you said in that long drawn out post, the bolded sentence above is the only thing they truly care about.
Sell your phone and go get an EVO again. You can find em for about $100 or less.

Wow. I am impressed. Most trolls don't take the time to compose such a long rant. Usually "Sprint Sucks!" or "Iphones Rule". Please just take your old phone out of the drawer and reactivate it.

Without going into modems/roms, location issues, sprints service, the possibility that you got a bunk phone itself (hardware fault, Sprint should replace), or other possibilities...
I can say, coming from the Evo4G as well, I have had None of the issues you mentioned. Not once. Great cell service, great data. Great phone.
(not trolling, quite serious. and I am anal about data speed service, and making sure I'm getting what I pay for.)
Sent from my calculator watch.

bigdano said:
"Fast forward a few months down the road. I did upgrade my phone... but only after being backdoored by Sprint. You see, that $40 credit they threw on my bill automatically extended my contract out another 2 years. I bought my contract up with the option to upgrade, but now I was basically forced to upgrade as Sprint extended my contract for 2 years without telling me they were doing so. Their response, "Well your contract would have been extended when you decided to upgrade your phone anyway." This is true, but the fact of the matter is I was not informed that this $40 was actually a front to extend my contract two years so I was essentially locked in already at that point in time. To me, that is, for lack of a better word, shady."
Click to expand...
Click to collapse
Not shady you should have asked more questions....like sprint said your contract was pushed up so that you could upgrade early therefore pushing your contract up 2 more years then when you went and got the phone on a regular upgrade woild have signed you up 2 more years regardless....... It is called the early upgrade program....still
Sent from my SPH-D710 using XDA

Dude, you're either nuts or you gotta ****ty built device. I came from an evo 4g and this device BLOWS it out of the water in every which way. This is the best device ive ever owned. If fact, ill make a confession here. When the galaxy note came out on at& t i was so excited, i went and bought one. let me tell you, the processor in that thing is a piece of crap compared to the epic 4g touch. I returned the note and came crying back to sprint.
Sent from my SPH-D710 using xda premium

OP, did you really use the word "lo"?
http://goo.gl/RrGte
(The only thing I've found to be unnecessarily long besides the name of the ET4G was this overly-dramatic saga you've written: How's about throwing in a tl;dr next time, please.)

You really thought you were going to get a 600 dollar device for 200 without them extending your contract?
Sent from my SPH-D710 using Tapatalk

hammester said:
You really thought you were going to get a 600 dollar device for 200 without them extending your contract?
Sent from my SPH-D710 using Tapatalk
Click to expand...
Click to collapse
This.
Just this.

I'm running Blazer ROM 4.0, everything works perfect. Besides everyone knows that HTC's radios are pretty damn good. Also I had the Evo the day it came out and it had it's own list of problems as well. I know I had waited for some updates to fix things on that phone as well. If you think Sprint did something shady, the BBB is a good tool that will get response, corporate Sprint doesn't like negative remarks....

Just got off the phone with Sprint tech support again... did another factory reset... no help. reset msl did a prl update no help.
They scheduled a visit with tech support in a sprint store to see if something is wrong with the phone. If they find something wrong they will swap it out for 40 bucks... keep in mind this is a brand new phone I bought 3 months ago... and I have to pay to get it swapped out and they will give me a refurbished one. If they don't find anything wrong I am screwed.
I called Samsung they said that the only warranty they have to provide is me send the phone in. If they find something wrong they will fix it and send the same phone back to me.
I think it's pretty safe to say I will try and get a refurbished one from the sprint store and sell it on ebay.
Otherwise I will try to push through as much data as possible... which might be tough because data is so slow on this phone... so that the carrier will choose to cancel our contract.
**** SPRINT.

bigdano said:
Just got off the phone with Sprint tech support again... did another factory reset... no help. reset msl did a prl update no help.
They scheduled a visit with tech support in a sprint store to see if something is wrong with the phone. If they find something wrong they will swap it out for 40 bucks... keep in mind this is a brand new phone I bought 3 months ago... and I have to pay to get it swapped out and they will give me a refurbished one. If they don't find anything wrong I am screwed.
I called Samsung they said that the only warranty they have to provide is me send the phone in. If they find something wrong they will fix it and send the same phone back to me.
I think it's pretty safe to say I will try and get a refurbished one from the sprint store and sell it on ebay.
Otherwise I will try to push through as much data as possible... which might be tough because data is so slow on this phone... so that the carrier will choose to cancel our contract.
**** SPRINT.
Click to expand...
Click to collapse
Wow. You realize this isn't Sprint's fault right...
Sent from my Super Sexy Epic Touch.

ewynn9 said:
Out of everything you said in that long drawn out post, the bolded sentence above is the only thing they truly care about.
Sell your phone and go get an EVO again. You can find em for about $100 or less.
Click to expand...
Click to collapse
Thank you... that actually brought a smile to my face.

I got a golden ticket!

The first six years of service were pretty damn good, and the price was great. However over the last three years, things just went to hell. Data rates slow as can possibly be, but I stayed with them because they were cheap. However back in October, my bill hit $280 after they just randomly removed my discounts, and then told me that they were no longer allowed to apply those coupons.
The "we'll upgrade it some day" network (there's nothing "now" about it, especially with $10 a month per phone for "premium" 2g speed data on towers they probably haven't upgraded in over 6 years) is no longer my network of choice. I live in the 6th largest city in the US and there's still no 4g from sprint, btw. Even a few small MVNO's in my area offer 4G. Sprint is a horrible name for this company, Crawl would be a more appropriate name.
For a while I've been trying to get off of sprint without ETF (it's totally unwarranted for what they've done to me,) and behold, the golden ticket has arrived:
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Based on what I've observed on my own account, and on that of others, is that it takes three consecutive billing cycles of excessive roaming, and you'll get the termination letter up to about 10 business days after the end of the third billing period.
I called 611 and asked for details, and at first the retentions guy told me it was only for one line (I didn't call the number on the letter because it was past 7 PM.) However I called that number the next day and they told me it was the whole account, and to give them a call right around the time that I port the numbers out and they'll remove the ETF.
Anyways, t-mobile has offered me unlimited voice, text, and 4g data for a little over half of what I am currently paying sprint for limited voice and utter crap data rates. Only thing is I have to front the cost for the nexus 4 phones from google (1,400ish for all of them,) which I am more than happy to do as I will easily make up for the cost over the next year, and everything after that is pure savings.

You probably could have just called up retentions and explained your situation to them. That's what I did well over a year ago and I was able to get out of my contract ETF free.

spencer88 said:
You probably could have just called up retentions and explained your situation to them. That's what I did well over a year ago and I was able to get out of my contract ETF free.
Click to expand...
Click to collapse
I went well beyond that. I even had one of them tell me that my service quality was 100%, as in no dropped calls ever, so they weren't going to let me go (though that wasn't the reason I asked to get out, it is apparently the only reason they'll let somebody out). She said that the dropped calls must have been the person on the other end. I was baffled with that because I even called sprint earlier about a billing error (they make them every month, sometimes very egregious ones) and was either dropped or hung up on. She then told me that CSRs don't have the ability to hang up. So i said that either her metrics are wrong, or i was hung up on, and asked her which it was, and she kept dodging the question. But get this, later during that call I was dropped. She actually called back (!) and when I asked what that was, she said that she didn't know, but insisted that we have good service.
Anyways, I'm fairly certain that they wouldn't let me go because I was a high paying contract customer and never made any late payments in those 8 years. That is easily what sprint considers to be their most valuable customer outside of corporate contracts. Forcing their hand by making myself too expensive to be worth it was the only option.

Wow. I've been wondering about T-Mobile. My 3g speeds and home and work are so bad that I am literally forced to use a Verizon prl. I've been wondering if they will cancel me for about 7 months and I haven't received a letter or call yet. But since I switch to a sprint PRL when I'm in a sprint area, my data roaming and sprint data are usually pretty close. Wonder if that helps keep you from getting booted?
Sent from my Galaxy Nexus using xda premium

Congrats . I'm planning on the same thing myself. In my area ( upstate NY ), the entire 2 year term of prior 4g wimax phone, never saw wimax, now still yet to see any lte, and sprint customer service is just going down the tube, if it was ever " up the tube " lol. Anyway,that t-mobile plan is something you were offered based on a discount/family/corporate? or that's standard...?
Edit: I wonder if they will ask me for the free AirRave 2.5 back as well...id sure love to take it apart and have some fun...

aaronagis said:
Wow. I've been wondering about T-Mobile. My 3g speeds and home and work are so bad that I am literally forced to use a Verizon prl. I've been wondering if they will cancel me for about 7 months and I haven't received a letter or call yet. But since I switch to a sprint PRL when I'm in a sprint area, my data roaming and sprint data are usually pretty close. Wonder if that helps keep you from getting booted?
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
They probably just treat that as regular roaming, e.g. you occasionally roam. What I did was download a bunch of 1GB test files all the time:
http://www.thinkbroadband.com/download.html
I would forget to now and then, but I mostly kept up with it, one month using 61GB. Make sure you only download these when your phone is charging, it will drain your battery fast.
From what anecdotal data I've gathered, in addition to what a sprint rep accidentally let out of the bag about it being flagged only at the end of billing periods, excessive roaming for three consecutive billing periods does the trick. Doesn't have to be for a full billing period, even if you started roaming at the very end (which is when I started.) I got the letter 6 business days after the end of the third billing period.

I'm currently trying to find a way to get off Verizon without having to pay an ETF. :/
Sent from my Galaxy Nexus using xda premium

Rakeesh_j said:
They probably just treat that as regular roaming, e.g. you occasionally roam. What I did was download a bunch of 1GB test files all the time:
http://www.thinkbroadband.com/download.html
I would forget to now and then, but I mostly kept up with it, one month using 61GB. Make sure you only download these when your phone is charging, it will drain your battery fast.
From what anecdotal data I've gathered, in addition to what a sprint rep accidentally let out of the bag about it being flagged only at the end of billing periods, excessive roaming for three consecutive billing periods does the trick. Doesn't have to be for a full billing period, even if you started roaming at the very end (which is when I started.) I got the letter 6 business days after the end of the third billing period.
Click to expand...
Click to collapse
Lol that's what I've been doing... I started downloading 1gb files about 2 weeks ago racked up 10gb in the last 3 days of my billing cycle. And I will continue to do so until I get booted. I had a discount on my account from my job and without warning the discount was removed right after upgrading. I still work for the same company and multiple calls to sprint didn't help. My bill went from $150 for 2 lines to almost $200. Not only that my bills arent even consistent. And every month my bill seems to raise a few dollars more. Sprint keeps telling me its BC of rising taxes So I'm gonna rack up as much as I can until I get booted. :banghead:
Sent from my Galaxy Nexus using Tapatalk 2

OMG this is great, I've been looking for a way out of my contract for months. Thanks

Good to know about sprint, I've always gotten decent speeds and signal with verizon but the cost sucks for one account. I guess sprint should really be toroMINUS, not toroplus. I'm also trying to get off Verizon without ETF like DirgeExtinction said. Currently using evasive minimalistic tactics.

7175 said:
Good to know about sprint, I've always gotten decent speeds and signal with verizon but the cost sucks for one account. I guess sprint should really be toroMINUS, not toroplus. I'm also trying to get off Verizon without ETF like DirgeExtinction said. Currently using evasive minimalistic tactics.
Click to expand...
Click to collapse
Evasive minimalistic tactics? Do tell.
Sent from my Galaxy Nexus using xda premium

Good work. My father had sprint for over ten years when we got out two years ago. The service here in San Antonio is really good. I had wimax years ago on my Evo.
I prefer Straight Talk BYOS program, unlimited everything and $45 a month. (I use work att and its okay, full LTE/HSPA+, same network and speed as ST since ST uses AT&T or T-Mobile towers). Check it out. Its a good option.
You'll love being GSM.

[AMA] 5 months with Straight Talk...BUYER BEWARE!

AMA
Here is what ive been going through.
First month was great. 5mbps dl 1mbps ul
Ran countless speedtests (which ran up my data usage)
Last two days of the month roll up. And im getting throttled. 300kbps dl. COMEON!!!!
2 more months roll buy. Watching my data usage. Just fine.
Next month I hit the softcap again. Gets reduced. I called to ask when I will be restored to normal data speeds. They said when you start your next month service. So I wait.
Next month comes. No change. Still getting 300kbps tops. Called and complained and asked for the supervisor. She spoke english like its her 3rd language. Proceeded to tell me that there is still a flag or "flash" as they call it on my account.
HOW?!?!
They said that I have violated their section 6 and 7 blah blah blah "abnormal usage"
Thats impossible. I never recieved normal data speeds after the new service start. So there is no way I hit the soft cap even if I tried.
Losts of going back and forth about how I used too much this month already. When I started my month a few days ago. Mind you, my note says ive used 13mb from the start.
After 2 hours of bickering and them telling me they cant reset it, I gave up and she said wait till the 24th and service will be restored to normal.
Now to march 24/2013 I refill and wait for my service to resume normal speeds. ...... waiting.......waiting..... 3 days roll by. Nothing. Still getting 300kbps.
I called and complained that for two months I have renewed and was told it would be back to normal. I am outraged at this point because I have a flag on my account.
WTF?!?!?!?!?!?!?!
This is ridiculous. I have lost my patience. I told the supervisor that I will file a complaint with the bbb if he cant help. I know they really cant do anything but I just want answers. I just keep getting fold, wait till the next service month.
Ive had it.
So I called att since thats the network maybe they can help reset my data. No luck. At least chris was american and understanding. He pointed me to Tracfone (which is what ST is a part of)
After explaning this story with countless people I was hoping this one will actually do something.
She said she will transfer me to the technical support dept who have the tools to help me out.........hold please.......
Ring ring.......ring ring.......
AUTOMATED VOICE: "Hello and thank you for calling the High Data Usage Department. Using a lot of data causes your account to be slowed down....blah blah blah. Try things like using wifi, not using internet radio or youtube. Download games like Angry Birds on WIFI.
WHAT THE ACTUAL F*&@!!!!!
She pulled a fast one on me!
Voice continues.... "if this does not meet your wireless needs, we will be happy to release your wireless number to the Carrier of your choice"
......let me translate that last phrase...
"IF YOU DON'T LIKE IT, F&$K YOURSELF."
If I have ever been insulted the most in my entire life, its just then.
You know.. the feeling of fire and smoke coming out of your ears and my head was going to explode.
DONE. DONE. SO 100% DONE WITH THEM.
Moving to t-mo 70$ unlimited 4g plan after this month ends.
Im giving you the middle finger ST.
How was your day?
Sent from my SAMSUNG-SGH-I317 using xda app-developers app

Hopefully your area is refarmed to 1900Mhz

The sales guy said so. 3g and 4g. Hopefully he wasnt talking out of his rear to make a sale
Sent from my SAMSUNG-SGH-I317 using xda app-developers app

kenfly said:
AMA
Here is what ive been going through.
First month was great. 5mbps dl 1mbps ul
Ran countless speedtests (which ran up my data usage)
Last two days of the month roll up. And im getting throttled. 300kbps dl. COMEON!!!!
2 more months roll buy. Watching my data usage. Just fine.
Next month I hit the softcap again. Gets reduced. I called to ask when I will be restored to normal data speeds. They said when you start your next month service. So I wait.
Next month comes. No change. Still getting 300kbps tops. Called and complained and asked for the supervisor. She spoke english like its her 3rd language. Proceeded to tell me that there is still a flag or "flash" as they call it on my account.
HOW?!?!
They said that I have violated their section 6 and 7 blah blah blah "abnormal usage"
Thats impossible. I never recieved normal data speeds after the new service start. So there is no way I hit the soft cap even if I tried.
Losts of going back and forth about how I used too much this month already. When I started my month a few days ago. Mind you, my note says ive used 13mb from the start.
After 2 hours of bickering and them telling me they cant reset it, I gave up and she said wait till the 24th and service will be restored to normal.
Now to march 24/2013 I refill and wait for my service to resume normal speeds. ...... waiting.......waiting..... 3 days roll by. Nothing. Still getting 300kbps.
I called and complained that for two months I have renewed and was told it would be back to normal. I am outraged at this point because I have a flag on my account.
WTF?!?!?!?!?!?!?!
This is ridiculous. I have lost my patience. I told the supervisor that I will file a complaint with the bbb if he cant help. I know they really cant do anything but I just want answers. I just keep getting fold, wait till the next service month.
Ive had it.
So I called att since thats the network maybe they can help reset my data. No luck. At least chris was american and understanding. He pointed me to Tracfone (which is what ST is a part of)
After explaning this story with countless people I was hoping this one will actually do something.
She said she will transfer me to the technical support dept who have the tools to help me out.........hold please.......
Ring ring.......ring ring.......
AUTOMATED VOICE: "Hello and thank you for calling the High Data Usage Department. Using a lot of data causes your account to be slowed down....blah blah blah. Try things like using wifi, not using internet radio or youtube. Download games like Angry Birds on WIFI.
WHAT THE ACTUAL F*&@!!!!!
She pulled a fast one on me!
Voice continues.... "if this does not meet your wireless needs, we will be happy to release your wireless number to the Carrier of your choice"
......let me translate that last phrase...
"IF YOU DON'T LIKE IT, F&$K YOURSELF."
If I have ever been insulted the most in my entire life, its just then.
You know.. the feeling of fire and smoke coming out of your ears and my head was going to explode.
DONE. DONE. SO 100% DONE WITH THEM.
Moving to t-mo 70$ unlimited 4g plan after this month ends.
Im giving you the middle finger ST.
How was your day?
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
Click to expand...
Click to collapse
Go somewhere else... my experience with tmo is bad. Same as my friends. They paid $800 to get out of contract too.

droidbabyxda said:
Go somewhere else... my experience with tmo is bad. Same as my friends. They paid $800 to get out of contract too.
Click to expand...
Click to collapse
I had straight talk for almost a year using ATT sim, just yesterday I decided to go with T-mobile's 2 line family plan. One line is unlimited and the other is 2.5gb, I havent had any complaints using T-mobile in my area but I was throttled a couple of times with ST. I just called them and explained my speed slowed down and they just reset it. The reason I switched from ST to T-mobile is the data cap. I now have LTE on my GN2 and pretty satisfied with it. ST with the ATT sim was pretty solid but the "unlimited data" is just actually "unlimited web".

it works fine for me i paid for a year of service and so far i never had any issues
i dont use a lot of data tho so maybe thats why for what i paid 500$ for a whole year nothing beats that deal if t mobile comes out with a deal like that ill swtich but untell then straight talk works just fine for me
now i will agree there customer service in india is ****ing stupid

I used to have tmo with a contract years ago but had to switch because of coverage. Now I moved and I want back with them. Their coverage might not be great but at least their customer service is great
Sent from my SAMSUNG-SGH-I317 using xda app-developers app

Are you using the proxy in your apn. I heard if you remove it the cap goes away.
Sent from my SAMSUNG-SGH-I317 using xda premium

Net 10
kenfly said:
I used to have tmo with a contract years ago but had to switch because of coverage. Now I moved and I want back with them. Their coverage might not be great but at least their customer service is great
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
Click to expand...
Click to collapse
Although I have Straight Talk and love, it why don't you try Net 10, as long as your not going over there 1.5 gb cap you'll be good. If Straight Talk ever starts messing with me that will be my next option. T-Mobile is showing promise but my past experience with them is dictating my current decision to not go with them.

Hate to say, but you know the old saying, "you get what you pay for"... you're paying for cheap service, everything else comes along with it.

Cheap... hahaha.. your funny... I get speeds like this all day every day. The only thing cheap is the amount I pay...
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Sent from my SAMSUNG-SGH-I317 using xda app-developers app

kenfly said:
AMA
Here is what ive been going through.
First month was great. 5mbps dl 1mbps ul
Ran countless speedtests (which ran up my data usage)
Last two days of the month roll up. And im getting throttled. 300kbps dl. COMEON!!!!
2 more months roll buy. Watching my data usage. Just fine.
Next month I hit the softcap again. Gets reduced. I called to ask when I will be restored to normal data speeds. They said when you start your next month service. So I wait.
Next month comes. No change. Still getting 300kbps tops. Called and complained and asked for the supervisor. She spoke english like its her 3rd language. Proceeded to tell me that there is still a flag or "flash" as they call it on my account.
HOW?!?!
They said that I have violated their section 6 and 7 blah blah blah "abnormal usage"
Thats impossible. I never recieved normal data speeds after the new service start. So there is no way I hit the soft cap even if I tried.
Losts of going back and forth about how I used too much this month already. When I started my month a few days ago. Mind you, my note says ive used 13mb from the start.
After 2 hours of bickering and them telling me they cant reset it, I gave up and she said wait till the 24th and service will be restored to normal.
Now to march 24/2013 I refill and wait for my service to resume normal speeds. ...... waiting.......waiting..... 3 days roll by. Nothing. Still getting 300kbps.
I called and complained that for two months I have renewed and was told it would be back to normal. I am outraged at this point because I have a flag on my account.
WTF?!?!?!?!?!?!?!
This is ridiculous. I have lost my patience. I told the supervisor that I will file a complaint with the bbb if he cant help. I know they really cant do anything but I just want answers. I just keep getting fold, wait till the next service month.
Ive had it.
So I called att since thats the network maybe they can help reset my data. No luck. At least chris was american and understanding. He pointed me to Tracfone (which is what ST is a part of)
After explaning this story with countless people I was hoping this one will actually do something.
She said she will transfer me to the technical support dept who have the tools to help me out.........hold please.......
Ring ring.......ring ring.......
AUTOMATED VOICE: "Hello and thank you for calling the High Data Usage Department. Using a lot of data causes your account to be slowed down....blah blah blah. Try things like using wifi, not using internet radio or youtube. Download games like Angry Birds on WIFI.
WHAT THE ACTUAL F*&@!!!!!
She pulled a fast one on me!
Voice continues.... "if this does not meet your wireless needs, we will be happy to release your wireless number to the Carrier of your choice"
......let me translate that last phrase...
"IF YOU DON'T LIKE IT, F&$K YOURSELF."
If I have ever been insulted the most in my entire life, its just then.
You know.. the feeling of fire and smoke coming out of your ears and my head was going to explode.
DONE. DONE. SO 100% DONE WITH THEM.
Moving to t-mo 70$ unlimited 4g plan after this month ends.
Im giving you the middle finger ST.
How was your day?
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
Click to expand...
Click to collapse
I agree with you 100% and didntbre all younsaid but assume your on T-Mobile sim cuz Att similar always gave me at least 9 down and 4 up. Bit I left and now I'm back only T-Mobile. I'm switching to 70 $ T-Mobile plus I want lte
Sent from my SGH-I317 using xda premium

Hi
kenfly said:
AMA
Here is what ive been going through.
First month was great. 5mbps dl 1mbps ul
Ran countless speedtests (which ran up my data usage)
Last two days of the month roll up. And im getting throttled. 300kbps dl. COMEON!!!!
2 more months roll buy. Watching my data usage. Just fine.
Next month I hit the softcap again. Gets reduced. I called to ask when I will be restored to normal data speeds. They said when you start your next month service. So I wait.
Next month comes. No change. Still getting 300kbps tops. Called and complained and asked for the supervisor. She spoke english like its her 3rd language. Proceeded to tell me that there is still a flag or "flash" as they call it on my account.
HOW?!?!
They said that I have violated their section 6 and 7 blah blah blah "abnormal usage"
Thats impossible. I never recieved normal data speeds after the new service start. So there is no way I hit the soft cap even if I tried.
Losts of going back and forth about how I used too much this month already. When I started my month a few days ago. Mind you, my note says ive used 13mb from the start.
After 2 hours of bickering and them telling me they cant reset it, I gave up and she said wait till the 24th and service will be restored to normal.
Now to march 24/2013 I refill and wait for my service to resume normal speeds. ...... waiting.......waiting..... 3 days roll by. Nothing. Still getting 300kbps.
I called and complained that for two months I have renewed and was told it would be back to normal. I am outraged at this point because I have a flag on my account.
WTF?!?!?!?!?!?!?!
This is ridiculous. I have lost my patience. I told the supervisor that I will file a complaint with the bbb if he cant help. I know they really cant do anything but I just want answers. I just keep getting fold, wait till the next service month.
Ive had it.
So I called att since thats the network maybe they can help reset my data. No luck. At least chris was american and understanding. He pointed me to Tracfone (which is what ST is a part of)
After explaning this story with countless people I was hoping this one will actually do something.
She said she will transfer me to the technical support dept who have the tools to help me out.........hold please.......
Ring ring.......ring ring.......
AUTOMATED VOICE: "Hello and thank you for calling the High Data Usage Department. Using a lot of data causes your account to be slowed down....blah blah blah. Try things like using wifi, not using internet radio or youtube. Download games like Angry Birds on WIFI.
WHAT THE ACTUAL F*&@!!!!!
She pulled a fast one on me!
Voice continues.... "if this does not meet your wireless needs, we will be happy to release your wireless number to the Carrier of your choice"
......let me translate that last phrase...
"IF YOU DON'T LIKE IT, F&$K YOURSELF."
If I have ever been insulted the most in my entire life, its just then.
You know.. the feeling of fire and smoke coming out of your ears and my head was going to explode.
DONE. DONE. SO 100% DONE WITH THEM.
Moving to t-mo 70$ unlimited 4g plan after this month ends.
Im giving you the middle finger ST.
How was your day?
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
Click to expand...
Click to collapse
The same dam thing happened to me I keep records of my data used through the settings and I only used 100 mbs and was ready capped two days after my bill I left straight talk
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
---------- Post added at 09:44 PM ---------- Previous post was at 09:42 PM ----------
kleeman7 said:
Are you using the proxy in your apn. I heard if you remove it the cap goes away.
Sent from my SAMSUNG-SGH-I317 using xda premium
Click to expand...
Click to collapse
That's not true
Sent from my SAMSUNG-SGH-I317 using xda app-developers app

htcbrazilian said:
Hi
The same dam thing happened to me I keep records of my data used through the settings and I only used 100 mbs and was ready capped two days after my bill I left straight talk
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
---------- Post added at 09:44 PM ---------- Previous post was at 09:42 PM ----------
That's not true
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
Click to expand...
Click to collapse
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
And what carrier did you go to.

I had Straight Talk via an E71 SIM for over 2 years. It was GREAT at first. I used 2-4gb a month. Last 6 months I started getting throttled EVERY month. It started at 2.5-3gb then it dropped to 2GB then it dropped to 1.5GB. The last month and last straw it dropped to 1GB over 25 days of service then I was throttled again. I saw the writing on the wall and switched to real AT&T and have had them for the last 2.5 months with LTE. The LTE is good WHEN it works right but I think the area I'm in is way oversold. It works great at night but during the day it can be SLOWER than the regular 3.5G is at the same time of day. I have 5GB of data to use HOWEVER I like, and I think it's worth twice the price for that.

Cyberguycpt said:
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
And what carrier did you go to.
Click to expand...
Click to collapse
AT&T
Sent from my SAMSUNG-SGH-I317 using xda app-developers app

I know it seems like a lot but read the terms and conditions of any unlimited data carrier and it says if you use to much data they will throttle you or cancel you. Even t mobile truly unlimited data is the same way. To guarantee having fast or even service at all you need to get a tiered plan.
Sent from my SAMSUNG-SGH-I317 using xda premium

I switched to T-Mobile about 3 months ago, from At&t. I had been with them I would say 7yrs. Att has no doubt the best coverage and I do miss the coverage. Now with T-Mobile I get 10 to13 mbps dl. and 2 to 4mbps up. and coverage is decent and it great at my house. im so far satisfied with Tmobile. I hope the competition do force the other carriers to have pricing similar to tmobile.
Sent from my SGH-T889 using xda premium

No proxy. Still capped and throttled
Sent from my SAMSUNG-SGH-I317 using xda app-developers app

UPDATE: 1 Month after incident
UPDATE ST has changed their T&S to where if you are throttled once, You are Throttled PERMANENTLY FOR THE LIFE OF YOUR PHONE NUMBER!
I'm switching.

T-Mobile Customer Service is Amazing!

I had bricked my S6 Edge 128gb yesterday trying to root it and after no solution in the short term went to customer service to get support. In the end they ended up ordering me another phone. I was able to fix my bricked phone by performing a factory reset in the recovery shortly after rendering the incoming phone pointless.... I come home from work today and find this... Not only do I have 2 S6 edges, but one was delivered to me this quickly? T-mobile you've got a customer for life.
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pretty awesome. but definitely do return the older one before they charge your card again. and to root the s6 edge, we need to use the regular s6 file. they are essentially the same phone. dont know why there are 2 different root files.

osmosizzz said:
pretty awesome. but definitely do return the older one before they charge your card again. and to root the s6 edge, we need to use the regular s6 file. they are essentially the same phone. dont know why there are 2 different root files.
Click to expand...
Click to collapse
That! and also hide your address on the pic!!

I have had nothing but fantastic experiences with T-Mobile customer service (unlike when I was with Verizon). I know T-Mobile's coverage isn't the best, but it is great where I live, and what they are doing as a company is awesome. I am super happy with T-Mobile (switched to them a little over a year ago after being with Verizon since the late 90s).

I've had amazing experiences every verizon interaction I had. I just switched to tmobile a few days ago and they're just as well. Could just be my area. Plus tmobile has unlimited (2-3g no matter what) 4G DATA! On verizon, you can get 50gb a month if you want.. but you're paying $500+ every month for that.

Huh. They tried to send me a replacement phone and it won't get here for a week and a half. They're also having me send the old phone now. I'm not particularly pleased.

Anyone having issues with overheating and Wi-Fi calling draining the battery? From what the store said is they charge a $50 restocking fee to replace a device now even if it's the same model, and the manager told me on the phone that they cannot detect overheating on their machines most of the time, so they cannot waive the fee.

I had a great experience with T-Mobile. I called them to get an unlock code and they granted it and sent me an email within 12 hours telling me I could unlock it. Well it did not work and they apologized and asked if they could send me a replacement. That was today, I'll have the replacement tomorrow and I then send the old one back. I never had that quick of a turn around with att. Thanks T-Mobile.

verks said:
I had a great experience with T-Mobile. I called them to get an unlock code and they granted it and sent me an email within 12 hours telling me I could unlock it. Well it did not work and they apologized and asked if they could send me a replacement. That was today, I'll have the replacement tomorrow and I then send the old one back. I never had that quick of a turn around with att. Thanks T-Mobile.
Click to expand...
Click to collapse
finally got mine unlocked. contacted them on twitter. told me to give them the imei and my number . gave them the information, told me id receive and email within 24 hours. 30 minutes later, i go into the unlock app and bam, unlock successful. now using my tmobile s6 edge with my cricket wireless. after trying tmobile for 3 weeks, it works but when in buildings, data and service goes south. glad they were able to unlock my device. A+ for customer service.

I just switched from ATT to TMO last week and they are great.
Went to ATT store trying to get a S6 Edge at full price and they told me they couldn't sell it to me because they had limited qty. 2 hours later I switched to TMO and never looked back. In fact, I get better LTE reception at work with TMO
Sent from my SM-G925T using XDA Free mobile app

Yes and T mobiles are best for use. I am using it.
mobiletv.com.pk

gclancer said:
I just switched from ATT to TMO last week and they are great.
Went to ATT store trying to get a S6 Edge at full price and they told me they couldn't sell it to me because they had limited qty. 2 hours later I switched to TMO and never looked back. In fact, I get better LTE reception at work with TMO
Sent from my SM-G925T using XDA Free mobile app
Click to expand...
Click to collapse
Wierd they didn't get the old phone from you before replacing.. usually happens to my provider..

Having a issue with the camera on my S6 Edge. Rep said will ship ya out a new one next day. Love T-Mobile. Everyone should like them since they come out with new things that help save customers money. Then the other carriers usually follow.

I agree. I'm often surprised by how friendly the TMO customer service people are over the phone. I had an issue with my OIS not focusing and TMO promptly shipped another phone to me, with overnight delivery. The associates in store, is a whole other story, but the customer service people over the phone are amazing.

moot1 said:
I agree. I'm often surprised by how friendly the TMO customer service people are over the phone. I had an issue with my OIS not focusing and TMO promptly shipped another phone to me, with overnight delivery. The associates in store, is a whole other story, but the customer service people over the phone are amazing.
Click to expand...
Click to collapse
I agree

I know a guy at a tmobile store just from buying so many phones from him. The guy hooks me up and always takes care of me. I just make sure he's working when I go to the store.

sweets55 said:
I know a guy at a tmobile store just from buying so many phones from him. The guy hooks me up and always takes care of me. I just make sure he's working when I go to the store.
Click to expand...
Click to collapse
Hey Sweets55, did you order your phone in store? I am trying to get another shipped to me, but idk if it's a warranty replacement? The normal store I went to gave me hassle to exchange my first S6 E 32 GB in White. I went three times, which required multiple calls to Customer Service and Tech Support. Then, the manager changed it out to me, but I do appreciate his honesty since he said that if tech support feels that we should replace it, then I will go with it. I had the same issues, but he wasn't in yesterday. They didn't have stock either, so it didn't help since my second S6 Edge was Black 32 GB since they didn't have stock. I called Tech Support prior and they said my phone was registered as a White under my EIP, but which I paid off in full 5 days after purchase. I don't want a refurbished unit. What can I say to Customer Service or Tech Support? I had to drive 36 miles to go to a store with a lousy gung ho corporate line toting manager to waste 2 hrs of my time. He wanted me to pay up a restocking fee since he didn't feel the phone had any issues. Talk about lousy service for me that is.

nviz22 said:
Hey Sweets55, did you order your phone in store? I am trying to get another shipped to me, but idk if it's a warranty replacement? The normal store I went to gave me hassle to exchange my first S6 E 32 GB in White. I went three times, which required multiple calls to Customer Service and Tech Support. Then, the manager changed it out to me, but I do appreciate his honesty since he said that if tech support feels that we should replace it, then I will go with it. I had the same issues, but he wasn't in yesterday. They didn't have stock either, so it didn't help since my second S6 Edge was Black 32 GB since they didn't have stock. I called Tech Support prior and they said my phone was registered as a White under my EIP, but which I paid off in full 5 days after purchase. I don't want a refurbished unit. What can I say to Customer Service or Tech Support? I had to drive 36 miles to go to a store with a lousy gung ho corporate line toting manager to waste 2 hrs of my time. He wanted me to pay up a restocking fee since he didn't feel the phone had any issues. Talk about lousy service for me that is.
Click to expand...
Click to collapse
Seriously, don't bother with the retail store. They will try anything possible to prevent replacing your phone. Call T-Mobile loyalty support and ask for a warranty replacement. There are no refurbished S6 Edge being sent out at the moment since the phone was just released. They will send you a brand new replacement without the box and accessories. You'll receive it the next day and if something is wrong with that, they'll send another one to you via next day.

DADDYDC650 said:
Seriously, don't bother with the retail store. They will try anything possible to prevent replacing your phone. Call T-Mobile loyalty support and ask for a warranty replacement. There are no refurbished S6 Edge being sent out at the moment since the phone was just released. They will send you a brand new replacement without the box and accessories. You'll receive it the next day and if something is wrong with that, they'll send another one to you via next day.
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What if my account has only been active for 6 months? I had T-Mobile prepaid from when I was 15 to 20 and then came back when I was 21 had my own account and then merged on a family plan in October. Will they give me white like my original one was? What about the fact I got black due to a lack of supply at the store? The system for tech support shows White.

nviz22 said:
Hey Sweets55, did you order your phone in store? I am trying to get another shipped to me, but idk if it's a warranty replacement? The normal store I went to gave me hassle to exchange my first S6 E 32 GB in White. I went three times, which required multiple calls to Customer Service and Tech Support. Then, the manager changed it out to me, but I do appreciate his honesty since he said that if tech support feels that we should replace it, then I will go with it. I had the same issues, but he wasn't in yesterday. They didn't have stock either, so it didn't help since my second S6 Edge was Black 32 GB since they didn't have stock. I called Tech Support prior and they said my phone was registered as a White under my EIP, but which I paid off in full 5 days after purchase. I don't want a refurbished unit. What can I say to Customer Service or Tech Support? I had to drive 36 miles to go to a store with a lousy gung ho corporate line toting manager to waste 2 hrs of my time. He wanted me to pay up a restocking fee since he didn't feel the phone had any issues. Talk about lousy service for me that is.
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nviz22 said:
What if my account has only been active for 6 months? I had T-Mobile prepaid from when I was 15 to 20 and then came back when I was 21 had my own account and then merged on a family plan in October. Will they give me white like my original one was? What about the fact I got black due to a lack of supply at the store? The system for tech support shows White.
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You can ask and they'll put it down on the notes but that's up to the folks in the warehouse to decide. That's what they'll tell you unless you keep at it and let them know how much you really wanted the white s6.