Develop Bugs

Activate EVO on Radioshack Emp Plan.. Help!

So I have a Radioshack employee plan thats a few years old that my rep allowed me to keep. Everything has been great with it but of course I have to pay full price for phone, no upgrades.. well, I bought an Evo expecting to just add the 10$ charge and activate it but its trying to get me to change the whole plan.
I chatted with sprint online, on phone, and in store, but no one can activate it, and since I no longer have contact with the rep he cant make the changes.. Ive skimmed thru many forums and found a handful of people that got their activated but no one is talking about how they got it done..
Can anyone here give me some incite?
Here is what ive tried
Sprint Chat: Employee could only do the same thing as me online, supervisor refused to even talk about it
corp Store: Couldnt even bring up my acct, told me to call *2 customer service
Email: Sent email to a Sprint Indirect Account Executive, awaiting response
Email2: CCd that email with a Excel file for a Demo Activation form to demorequests(AT) sprint
Phone: Have not called yet, awaiting email response
Anyone have anything they have tried that worked? Im gonna be pretty ticked off if I just spent 350$ on a phone that I cant activate on my plan.. That money could have paid my bill for a year.

I use to have an employee plan with RS I have a number you can call to talk specifcally to employee plan management. As long as you do not tell them you no longer are an employee of Sprint/RS they should be able to add the EVO and yes you will have to pay $10 more a month. I will PM you the number as soon as I find it.

Wow, they never gave me a number for employee lines..
There is a LOT of people that number would be pure gold for..
Would be greatly appreciated

I PM'd you the number and some additional info

I currently work for RS and everything I've been told from my managers and sprint reps is that it can't be activated on an RS employee plan. From what I understand you can't even activate them on a sprint employee plan yet. I will ask some questions tomorrow at work and let you know.
Sent from my Burnt Droid regaw-rooted EVO.

Karadorde said:
I currently work for RS and everything I've been told from my managers and sprint reps is that it can't be activated on an RS employee plan. From what I understand you can't even activate them on a sprint employee plan yet. I will ask some questions tomorrow at work and let you know.
Sent from my Burnt Droid regaw-rooted EVO.
Click to expand...
Click to collapse
Heres what ive heard.. Due to the limited supply of EVOs sprint is not technically allowing 3rd party emps to use these phones as the Emps will preorder a large chunk of them. Until there are plenty to go around they are holding off. But people have still managed to get it activated, so it IS possible..
If contacting the Sprint Indirect Sales exec cant/wont change it I still have a couple alternatives to test.
I can try getting them to force add the 10$ premium data charge to my plan and then activate the phone purely by ESN swap.
Or, this worked for someone, but they had Sprint change their plan to the 69.99+10$, activate the phone, then change the plan back leaving the 10$ charge intact. (Im avoiding this until last resort because these is a high possibility that I wont be able to revert my plan back to the original price if something goes wrong)
Ive also got a couple phone numbers to call and a few insiders with certain levels of access, its just a matter of finding the magic combo.

Karadorde said:
I currently work for RS and everything I've been told from my managers and sprint reps is that it can't be activated on an RS employee plan. From what I understand you can't even activate them on a sprint employee plan yet. I will ask some questions tomorrow at work and let you know.
Sent from my Burnt Droid regaw-rooted EVO.
Click to expand...
Click to collapse
I work for RS as well and I got my EVO activated in the beginning of September. There was nothing out of the ordinary about it, either. I just contacted my Sprint rep to get the employee plan set up. I filled out the form she sent me with the EVO's ESN and there was absolutely no issues with it and she didn't say anything about my phone of choice being an EVO. So the EVO CAN be activated on a Sprint employee plan but I'm not sure how the OP would go about this since he doesn't have the ability to contact his former Sprint rep.

I work for RS also... lol....it is called Indirect Employee Demo Plan I have an EVO and I tried to get the evo put on my account by doing an ESN swap and it wouldn't do it (to avoid the $10 data charge) but then I asked my sprint rep and she has to do it, it was then switched to this plan, exact same price but just $10 more.

You have to get your Sprint rep or the employee support line to switch your plan to indirect employee demo plan. It works on EVO, might have to make multiple calls to the employee line because they technically aren't supposed to change third party employee plans.
Sent from my PC36100 using XDA App

UPDATE.. Got it working!
Guy on another forum gave me a phone number to a Sprint 3rd party/Employee Account Customer service line, they changed my plan to the indirect employee demo plan no problem.. Just needed my phone number and my pin number..
1 (888)876-8381
w00t!
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[H]a[H]a....Glad ya got it workin Where is my $20?

Wow, impressive. Nice work. Can you switch over even if you are under contract? Do you still get the yearly upgrades? I forget all of the particulars about the RS plan for Sprint.

Karadorde said:
Wow, impressive. Nice work. Can you switch over even if you are under contract? Do you still get the yearly upgrades? I forget all of the particulars about the RS plan for Sprint.
Click to expand...
Click to collapse
If you have a normal contract and work for RS they will switch you over (I think thats what your asking).. Some people just kept their current plan and added this one for 20$ cause its just that hella awesome..
Unfortunately, the biggest downfall to this plan is there you never get a discount on phones, you have to provide all the hardware yourself, even from the beginning.
But this new plan is even better than my old one because I had to have the add roaming, and pic messages werent free, but now its all included.. We are also not allowed to have TEP since we provide our own hardware and TEP has to be setup within 30 days of when the device is purchased (from vendor only), but I got TEP during a system glitch during open enrollment.. So for 37$/mo, I have pretty much the best of everything Sprint has to offer, W00T!

I just got hired at radioshack part-time.. I have 3 lines
1 evo 69.99 + 10 premium
2 blackberry 30.00 SERO employee plan + 10.00 BIS
3 Free air rave
I also get a 27% chase bank discount. My full time employer
My question is, can I switch my evo and blackberry over to the 3rd party plan and how much will it be.. I don't start working at radioshack until mid Nov. but I'm technically hired. My supervisor is new aswell and has no clue how things work.. I have the emp services number but what do I tell them?

WOW
Good for you man. It's nice to see somebody getting a piece of the pie when these phone company's have been sticking it to consumers for years (even though I love Sprint... All cell comp.'s have their bad sides) Just curious, what is the life of the contract? Is it a standard 2 year, and if not how long?

Two contract with my evo and one year with my blackberry/SERO plan which I bought off of eBay

You have to be at least 6 months into your plan to make the switch and you are only allowed one plan per company (They have the same plan for Sprint/T-Mo/at&t) so you could only do whichever one of your phones you pay more for and have had for 6 months.
As for the guy how said about TEP when I signed up for my plan TEP was on the list of features that you could check to have added to your plan no questions asked. This was only about a year or 2 ago so maybe they changed it before/after but I got it without a glitch on Sprint and T-Mo (I got the T-Mo line for my girl) Now I work just for T-Mo and with their employee plan (even better then what RS had to offer or what Sprint did when I worked for them after RS before T-Mo) I can get PHP (T-Mo TEP) and its only 6 bucks!! And the other perks are AMAZING!!! Anyone looking to sell cell phones, go to T-Mobile. Anyone in Lancaster PA let me know via PM

My horrible experience with Sprint's Galaxy S2 Epic Touch and What I Can Do About It

Hey Everybody
I am writing in regards to my experience with Sprint's "cutting edge" Samsung Galaxy S2 Epic Touch phone. Let me tell you all, it has been nothing short of disappointing. Here's why...
I "upgraded" the phone from Sprint's old flagship: the HTC Evo 4G. This was the first 4g phone to ever hit the US... and I was onboard. See, I have been a Sprint customer for years now. I have always believed that Dan Hesse was starting to turn things around at the company. So, naturally, when I saw this Epic Touch and its AMOLED display, I was enticed to renew my contract. Only problem is that Sprint decided to do away with their Preferred Rewards program. So I was no longer eligible for an upgrade. I would have to wait an extra 6 months. But lo, a Sprint rep at customer service suggested that I "buy out" my current contract for a mere $40 so I can upgrade my phone. In addition, they would credit me $40 on my next bill for being a loyal customer.
So you see what Sprint did here? They eliminated their customer rewards program and still made me happy with being able to upgrade my phone. Apparently they removed the program to increase profitability. There is nothing wrong with a company trying to turn their first quarterly profit in years, right?
Fast forward a few months down the road. I did upgrade my phone... but only after being backdoored by Sprint. You see, that $40 credit they threw on my bill automatically extended my contract out another 2 years. I bought my contract up with the option to upgrade, but now I was basically forced to upgrade as Sprint extended my contract for 2 years without telling me they were doing so. Their response, "Well your contract would have been extended when you decided to upgrade your phone anyway." This is true, but the fact of the matter is I was not informed that this $40 was actually a front to extend my contract two years so I was essentially locked in already at that point in time. To me, that is, for lack of a better word, shady.
So now I have the Samsung Galaxy S2 Epic Touch. Wow, that's a long name for a phone. Anyway, long story short, is that this phone FAILS in multiple areas in comparison to the old HTC Evo 4G I had before. What areas does it fail in? Cell reception, call quality, data reception, roaming, tower acquisition. Simply put, this Epic Touch FAILS to lock on to towers and transfer data.
I have had the phone a few months now, and this is the best comparison I can make. You remember the mid 90's and those old Packard Bell computers that started to pop up in houses across America? Well they often came with a Dial-Up modem that often failed to connect when dialing up to the server. You know the sound that modem would make, you could tell when you were actually going to get a connection. Sometimes it would work, sometimes it wouldn't. That's just how it was. And when it did connect, you better just have patience when you tried to use browse the web.
Well that is EXACTLY how this phone is. Sometimes it works, sometimes it doesn't. And if you decide to use ANY data whatsoever, you better have some damn patience when doing it.
Turns out for me when the new wore off and I got past the blazing processor and the awesome display, I decided to return it because it just couldn't perform. Only one problem... I was out of town for my job and I was already on day 30 of my initial month. And now I am stuck with this slick flat screen that doubles as an old Packard Bell paperweight.
Calls into customer service, PRL updates, prayers to God, they have not helped. And I venture to say that exchanging it for another unit at the store that sold me my phone is out of the question. And I will take a wild guess and say that a trip to my local Sprint repair center will not help either.
So if the above fails, where am I at? I am stuck with a brand new $200 Slick Packard Bell Paperweight.
Do any of you have any suggestions on what your course of action would be? Should the following be my philosophy from here on out?
Business is business. And it is what it is. Sprint, if you fail me I am going to bring out the big guns. I am going to attempt to continuously stream so much data on roaming towers that you will cancel my contract on YOUR end. I will do whatever it takes to make my contract unprofitable for your company. I will hack my phone, I will load Ice Cream Sandwich, I will edit my PRL, I will load programs that FORCE me to roam. Fix it, or I will.
Disgruntled customer.

When you upgrade you sign for 2 more years....
Take it to a repair center get a replacement....or go to metro or boost with it.
Sent from my SPH-D710 using XDA

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Sent from my Galaxy Nexus

wytecaztle said:
When you upgrade you sign for 2 more years....
Take it to a repair center get a replacement....or go to metro or boost with it.
Sent from my SPH-D710 using XDA
Click to expand...
Click to collapse
"Fast forward a few months down the road. I did upgrade my phone... but only after being backdoored by Sprint. You see, that $40 credit they threw on my bill automatically extended my contract out another 2 years. I bought my contract up with the option to upgrade, but now I was basically forced to upgrade as Sprint extended my contract for 2 years without telling me they were doing so. Their response, "Well your contract would have been extended when you decided to upgrade your phone anyway." This is true, but the fact of the matter is I was not informed that this $40 was actually a front to extend my contract two years so I was essentially locked in already at that point in time. To me, that is, for lack of a better word, shady."

I am sure there are several people out there that would trade you an Evo and cash ..maybe enough to pay the ETF.
Sent from my Nexus S 4G using xda premium

As far as signal lock and speeds and such..... what rom/modem/kernel combo are you using? Because for me, the speeds stock experience left quite a bit to be desired. Even compared to my wife's Conquer(a much lower spec phone.) I have been installing the ICS leaked modems, while still running a GB based rom(Strongsteve's ODEX, very awesome.) I have seen quite a bit of improvement in data speeds and such. So if you haven't rooted and tried out some of the things you can do, you should give it a try.

is all about the iPhone last year i get a called from sprint, saying that they have a special offer for me since I have been with sprint for a long time, and i have no more contract on two of my lines they give 100 dollars in credit, and the option of getting a new phone whenever i want, on december i bought the epic and was a nightmare long story short i spoke with a supervisor and told me that after they got the iPhone everything changed, no more rebates, special offers and sorry that happened to me but there is nothing he can do, i have sign another two year contract to get the phone, not even the the 75 dollars for the year i was already in. so yeah i sign another contract to get the phone.

bigdano said:
"Fast forward a few months down the road. I did upgrade my phone... but only after being backdoored by Sprint. You see, that $40 credit they threw on my bill automatically extended my contract out another 2 years. I bought my contract up with the option to upgrade, but now I was basically forced to upgrade as Sprint extended my contract for 2 years without telling me they were doing so. Their response, "Well your contract would have been extended when you decided to upgrade your phone anyway." This is true, but the fact of the matter is I was not informed that this $40 was actually a front to extend my contract two years so I was essentially locked in already at that point in time. To me, that is, for lack of a better word, shady."
Click to expand...
Click to collapse
If you had another six months left in your previous contract, then it sounds like the $40 was simply an early upgrade charge. That would explain the extended contract. I can't imagine a contract termination fee being only $40...

bigdano said:
Business is business. And it is what it is. Sprint, if you fail me I am going to bring out the big guns. I am going to attempt to continuously stream so much data on roaming towers that you will cancel my contract on YOUR end. I will do whatever it takes to make my contract unprofitable for your company. I will hack my phone, I will load Ice Cream Sandwich, I will edit my PRL, I will load programs that FORCE me to roam. Fix it, or I will.
Click to expand...
Click to collapse
Out of everything you said in that long drawn out post, the bolded sentence above is the only thing they truly care about.
Sell your phone and go get an EVO again. You can find em for about $100 or less.

Wow. I am impressed. Most trolls don't take the time to compose such a long rant. Usually "Sprint Sucks!" or "Iphones Rule". Please just take your old phone out of the drawer and reactivate it.

Without going into modems/roms, location issues, sprints service, the possibility that you got a bunk phone itself (hardware fault, Sprint should replace), or other possibilities...
I can say, coming from the Evo4G as well, I have had None of the issues you mentioned. Not once. Great cell service, great data. Great phone.
(not trolling, quite serious. and I am anal about data speed service, and making sure I'm getting what I pay for.)
Sent from my calculator watch.

bigdano said:
"Fast forward a few months down the road. I did upgrade my phone... but only after being backdoored by Sprint. You see, that $40 credit they threw on my bill automatically extended my contract out another 2 years. I bought my contract up with the option to upgrade, but now I was basically forced to upgrade as Sprint extended my contract for 2 years without telling me they were doing so. Their response, "Well your contract would have been extended when you decided to upgrade your phone anyway." This is true, but the fact of the matter is I was not informed that this $40 was actually a front to extend my contract two years so I was essentially locked in already at that point in time. To me, that is, for lack of a better word, shady."
Click to expand...
Click to collapse
Not shady you should have asked more questions....like sprint said your contract was pushed up so that you could upgrade early therefore pushing your contract up 2 more years then when you went and got the phone on a regular upgrade woild have signed you up 2 more years regardless....... It is called the early upgrade program....still
Sent from my SPH-D710 using XDA

Dude, you're either nuts or you gotta ****ty built device. I came from an evo 4g and this device BLOWS it out of the water in every which way. This is the best device ive ever owned. If fact, ill make a confession here. When the galaxy note came out on at& t i was so excited, i went and bought one. let me tell you, the processor in that thing is a piece of crap compared to the epic 4g touch. I returned the note and came crying back to sprint.
Sent from my SPH-D710 using xda premium

OP, did you really use the word "lo"?
http://goo.gl/RrGte
(The only thing I've found to be unnecessarily long besides the name of the ET4G was this overly-dramatic saga you've written: How's about throwing in a tl;dr next time, please.)

You really thought you were going to get a 600 dollar device for 200 without them extending your contract?
Sent from my SPH-D710 using Tapatalk

hammester said:
You really thought you were going to get a 600 dollar device for 200 without them extending your contract?
Sent from my SPH-D710 using Tapatalk
Click to expand...
Click to collapse
This.
Just this.

I'm running Blazer ROM 4.0, everything works perfect. Besides everyone knows that HTC's radios are pretty damn good. Also I had the Evo the day it came out and it had it's own list of problems as well. I know I had waited for some updates to fix things on that phone as well. If you think Sprint did something shady, the BBB is a good tool that will get response, corporate Sprint doesn't like negative remarks....

Just got off the phone with Sprint tech support again... did another factory reset... no help. reset msl did a prl update no help.
They scheduled a visit with tech support in a sprint store to see if something is wrong with the phone. If they find something wrong they will swap it out for 40 bucks... keep in mind this is a brand new phone I bought 3 months ago... and I have to pay to get it swapped out and they will give me a refurbished one. If they don't find anything wrong I am screwed.
I called Samsung they said that the only warranty they have to provide is me send the phone in. If they find something wrong they will fix it and send the same phone back to me.
I think it's pretty safe to say I will try and get a refurbished one from the sprint store and sell it on ebay.
Otherwise I will try to push through as much data as possible... which might be tough because data is so slow on this phone... so that the carrier will choose to cancel our contract.
**** SPRINT.

bigdano said:
Just got off the phone with Sprint tech support again... did another factory reset... no help. reset msl did a prl update no help.
They scheduled a visit with tech support in a sprint store to see if something is wrong with the phone. If they find something wrong they will swap it out for 40 bucks... keep in mind this is a brand new phone I bought 3 months ago... and I have to pay to get it swapped out and they will give me a refurbished one. If they don't find anything wrong I am screwed.
I called Samsung they said that the only warranty they have to provide is me send the phone in. If they find something wrong they will fix it and send the same phone back to me.
I think it's pretty safe to say I will try and get a refurbished one from the sprint store and sell it on ebay.
Otherwise I will try to push through as much data as possible... which might be tough because data is so slow on this phone... so that the carrier will choose to cancel our contract.
**** SPRINT.
Click to expand...
Click to collapse
Wow. You realize this isn't Sprint's fault right...
Sent from my Super Sexy Epic Touch.

ewynn9 said:
Out of everything you said in that long drawn out post, the bolded sentence above is the only thing they truly care about.
Sell your phone and go get an EVO again. You can find em for about $100 or less.
Click to expand...
Click to collapse
Thank you... that actually brought a smile to my face.

I got a golden ticket!

The first six years of service were pretty damn good, and the price was great. However over the last three years, things just went to hell. Data rates slow as can possibly be, but I stayed with them because they were cheap. However back in October, my bill hit $280 after they just randomly removed my discounts, and then told me that they were no longer allowed to apply those coupons.
The "we'll upgrade it some day" network (there's nothing "now" about it, especially with $10 a month per phone for "premium" 2g speed data on towers they probably haven't upgraded in over 6 years) is no longer my network of choice. I live in the 6th largest city in the US and there's still no 4g from sprint, btw. Even a few small MVNO's in my area offer 4G. Sprint is a horrible name for this company, Crawl would be a more appropriate name.
For a while I've been trying to get off of sprint without ETF (it's totally unwarranted for what they've done to me,) and behold, the golden ticket has arrived:
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Based on what I've observed on my own account, and on that of others, is that it takes three consecutive billing cycles of excessive roaming, and you'll get the termination letter up to about 10 business days after the end of the third billing period.
I called 611 and asked for details, and at first the retentions guy told me it was only for one line (I didn't call the number on the letter because it was past 7 PM.) However I called that number the next day and they told me it was the whole account, and to give them a call right around the time that I port the numbers out and they'll remove the ETF.
Anyways, t-mobile has offered me unlimited voice, text, and 4g data for a little over half of what I am currently paying sprint for limited voice and utter crap data rates. Only thing is I have to front the cost for the nexus 4 phones from google (1,400ish for all of them,) which I am more than happy to do as I will easily make up for the cost over the next year, and everything after that is pure savings.

You probably could have just called up retentions and explained your situation to them. That's what I did well over a year ago and I was able to get out of my contract ETF free.

spencer88 said:
You probably could have just called up retentions and explained your situation to them. That's what I did well over a year ago and I was able to get out of my contract ETF free.
Click to expand...
Click to collapse
I went well beyond that. I even had one of them tell me that my service quality was 100%, as in no dropped calls ever, so they weren't going to let me go (though that wasn't the reason I asked to get out, it is apparently the only reason they'll let somebody out). She said that the dropped calls must have been the person on the other end. I was baffled with that because I even called sprint earlier about a billing error (they make them every month, sometimes very egregious ones) and was either dropped or hung up on. She then told me that CSRs don't have the ability to hang up. So i said that either her metrics are wrong, or i was hung up on, and asked her which it was, and she kept dodging the question. But get this, later during that call I was dropped. She actually called back (!) and when I asked what that was, she said that she didn't know, but insisted that we have good service.
Anyways, I'm fairly certain that they wouldn't let me go because I was a high paying contract customer and never made any late payments in those 8 years. That is easily what sprint considers to be their most valuable customer outside of corporate contracts. Forcing their hand by making myself too expensive to be worth it was the only option.

Wow. I've been wondering about T-Mobile. My 3g speeds and home and work are so bad that I am literally forced to use a Verizon prl. I've been wondering if they will cancel me for about 7 months and I haven't received a letter or call yet. But since I switch to a sprint PRL when I'm in a sprint area, my data roaming and sprint data are usually pretty close. Wonder if that helps keep you from getting booted?
Sent from my Galaxy Nexus using xda premium

Congrats . I'm planning on the same thing myself. In my area ( upstate NY ), the entire 2 year term of prior 4g wimax phone, never saw wimax, now still yet to see any lte, and sprint customer service is just going down the tube, if it was ever " up the tube " lol. Anyway,that t-mobile plan is something you were offered based on a discount/family/corporate? or that's standard...?
Edit: I wonder if they will ask me for the free AirRave 2.5 back as well...id sure love to take it apart and have some fun...

aaronagis said:
Wow. I've been wondering about T-Mobile. My 3g speeds and home and work are so bad that I am literally forced to use a Verizon prl. I've been wondering if they will cancel me for about 7 months and I haven't received a letter or call yet. But since I switch to a sprint PRL when I'm in a sprint area, my data roaming and sprint data are usually pretty close. Wonder if that helps keep you from getting booted?
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
They probably just treat that as regular roaming, e.g. you occasionally roam. What I did was download a bunch of 1GB test files all the time:
http://www.thinkbroadband.com/download.html
I would forget to now and then, but I mostly kept up with it, one month using 61GB. Make sure you only download these when your phone is charging, it will drain your battery fast.
From what anecdotal data I've gathered, in addition to what a sprint rep accidentally let out of the bag about it being flagged only at the end of billing periods, excessive roaming for three consecutive billing periods does the trick. Doesn't have to be for a full billing period, even if you started roaming at the very end (which is when I started.) I got the letter 6 business days after the end of the third billing period.

I'm currently trying to find a way to get off Verizon without having to pay an ETF. :/
Sent from my Galaxy Nexus using xda premium

Rakeesh_j said:
They probably just treat that as regular roaming, e.g. you occasionally roam. What I did was download a bunch of 1GB test files all the time:
http://www.thinkbroadband.com/download.html
I would forget to now and then, but I mostly kept up with it, one month using 61GB. Make sure you only download these when your phone is charging, it will drain your battery fast.
From what anecdotal data I've gathered, in addition to what a sprint rep accidentally let out of the bag about it being flagged only at the end of billing periods, excessive roaming for three consecutive billing periods does the trick. Doesn't have to be for a full billing period, even if you started roaming at the very end (which is when I started.) I got the letter 6 business days after the end of the third billing period.
Click to expand...
Click to collapse
Lol that's what I've been doing... I started downloading 1gb files about 2 weeks ago racked up 10gb in the last 3 days of my billing cycle. And I will continue to do so until I get booted. I had a discount on my account from my job and without warning the discount was removed right after upgrading. I still work for the same company and multiple calls to sprint didn't help. My bill went from $150 for 2 lines to almost $200. Not only that my bills arent even consistent. And every month my bill seems to raise a few dollars more. Sprint keeps telling me its BC of rising taxes So I'm gonna rack up as much as I can until I get booted. :banghead:
Sent from my Galaxy Nexus using Tapatalk 2

OMG this is great, I've been looking for a way out of my contract for months. Thanks

Good to know about sprint, I've always gotten decent speeds and signal with verizon but the cost sucks for one account. I guess sprint should really be toroMINUS, not toroplus. I'm also trying to get off Verizon without ETF like DirgeExtinction said. Currently using evasive minimalistic tactics.

7175 said:
Good to know about sprint, I've always gotten decent speeds and signal with verizon but the cost sucks for one account. I guess sprint should really be toroMINUS, not toroplus. I'm also trying to get off Verizon without ETF like DirgeExtinction said. Currently using evasive minimalistic tactics.
Click to expand...
Click to collapse
Evasive minimalistic tactics? Do tell.
Sent from my Galaxy Nexus using xda premium

Good work. My father had sprint for over ten years when we got out two years ago. The service here in San Antonio is really good. I had wimax years ago on my Evo.
I prefer Straight Talk BYOS program, unlimited everything and $45 a month. (I use work att and its okay, full LTE/HSPA+, same network and speed as ST since ST uses AT&T or T-Mobile towers). Check it out. Its a good option.
You'll love being GSM.

Your T-Mobile purchase experience

I hope your T-Mobile purchase experience was better than mine:
Ordered online through an organizational discount link (T-Mobile AdvantageDirect? )
Order placed on 9/20. It is 9/27 and I don't have my Samsung Galaxy S4 M919 yet.
I even got an email with my new phone number from T-Mobile.
Shipment Tracking number provided, but UPS claims they have no record of receiving a package from T-Mobile for that tracking number. T-Mobile claims they mailed it out on 9/24 with that tracking number.
Many calls to T-Mobile customer service to try to track down my new phone.
Saga continues...
Update 9/30/2013:
T-Mobile customer support contacted their offline support to try to locate the package, since 9/27, and still no word yet. After speaking to T-Mobile Customer Service and getting an OK from them, I went down to the local T-Mobile store (was crowded), showed them the existing paperwork and got a new Galaxy S4 with a new number in about 15 minutes, under the same organizational discount.
Canceled the online order.
Update 10/3/2013:
T-Mobile still can't locate the package, and it appears to be their policy not to process a refund ($159) until they locate the package they lost! I've called my credit card company to dispute that charge.
Update 10/4/2013:
Now they think I am trying to cancel the phone I bought at the local T-Mobile store (they got the phone number of my current S4 phone in this e-mail from them):
T-Mobile Handset Order Research Request
Handset Order Reference: XXX
Thank you for taking the time to contact T-Mobile. We are unable to send a mailing label for this order. Please return the equipment using a traceable shipping method to: 'Return Center TX 4500 Cambridge Road Ste 100 Door 3 Fort Worth, TX 76155'. If sent to any other address, we cannot guarantee proper processing or crediting of associated charges.
Thank You,
Handset Order Research Department
T-Mobile USA, Inc.
Click to expand...
Click to collapse
Update 10/18/2013:
Still no sign of my refund yet. Credit Card company is investigating. T-Mo says they have escalated the issue, and that I should be receiving my refund soon. I suspect someone is picking off certain online orders before shipping, and selling them under the table or on the black market. There's no way a phone that has been activated and assigned a phone number can go missing like this.
Update 10/23/2013:
Still no refund yet. I called T-Mobile Customer Service and they said they'll escalate the issue (again). They don't make it easy to get a refund, even when the mistake was clearly theirs.
Update 10/25/2013:
I received a paper bill for cellular service ($121) for that lost phone! I called T-Mobile and after they transferred me thru 3 different support reps ("Buyers Remorse" Dept? ), they said they'll cancel that account/service and make a note not to refer that account to their Collections Dept for non-payment.
I received a credit of $159 (from my credit card company, Chase) for that lost phone back to my credit card. If T-Mobile doesn't respond to Chase within 45 days, that credit is mine to keep. Good Credit Card company Chase will show T-Mobile not to mess with customers.
Update 11/20/2013:
I received another bill for $121, this one warning me about possible Collections action if I don't pay. I guess the previous T-Mobile support rep didn't properly close out the account and billing. Another call (20 mins) to T-Mobile to sort out the issue. See letter I received (separate message in this thread).
Update 12/23/2013:
I received a bill for $3.30 from T-Mobile
I did call them again in late November, and they verified there was a zero balance on the account. Now this new amount looks the taxes on the amount they zeroed out. Looks like they just won't quit billing me. T-Mobile must have the most messed up billing/accounting department of all the major Carriers.

I went down the block to my tmobile store, bought it, walked out with it.
Sent from my Galaxy Nexus using xda app-developers app

elflip88 said:
I went down the block to my tmobile store, bought it, walked out with it.
Click to expand...
Click to collapse
Do the physical stores honor organizational or corporate discounts (up to 20% off the regular prices)?
See http://forum.xda-developers.com/showthread.php?p=45987850

Nate2 said:
Do the physical stores honor organizational or corporate discounts (up to 20% off the regular prices)?
See http://forum.xda-developers.com/showthread.php?p=45987850
Click to expand...
Click to collapse
Yeah, they do.

I bought it from staples and i was there 8 hours over 2 days. They fuked up the activation by entering dealer codes wrong, messed up security deposit amount, and some other stuff i forget. It took a long time to get it straightened out and the staples employee was yelling at them.

Oh well. I always buy directly from the T-Mobile website. I upgraded through Costco and Wirefly before but ever since T-Mobile came out with this new model, their website is the only place you can go through without getting something messed up.
So has you gotten it straightened out yet?
Sent from my dear S4 using xda app-developers app

My last 3 phones were purchased online (wirefly, letstalk) - no problems.
t-mobileorders.com has not been a good experience for me.

elflip88 said:
I went down the block to my tmobile store, bought it, walked out with it.
Click to expand...
Click to collapse
Same here. They also did the online purchase option with me standing there so I'd be eligible for the $30/mo 5Gb prepaid plan. Couldn't have been better or easier.

Yeah, my experience was pretty awesome. It was a chick around my age (20) who laid out all the details, including pricing and whatnot so I wouldn't be confused, even though I already knew everything she was telling me. The whole process was essentially flawless, with the only problem being that they didn't have the Black S4 in stock so I had to get white -__-. Sorry your process sucked bro.

Walk in. Buy. Walk out. I just always try and make sure there is little to no talking. Especially when the reps try and sell me on a device I'm already there to buy. !!! I've been waiting 5 months for this device there is nothing you know that I already don't !!! I hate salesman
Sg4

I am now getting 2 identical sets of marketing flyers, etc. in the mail from T-Mobile. I guess someone needs to tell T-Mobile sales/marketing that one of my accounts (for which I never received a phone) is officially closed...
I'm getting very tired of calling them
Sent from my SGH-M919 using Tapatalk 2

When my rear camera broke they sent me a new s4 in 3 days. I don't have insurance. The lady who trouble shot the camera with me was nice.
Sent from my SGH-M919 using XDA Premium 4 mobile app

wow this seems to be a terrible experience. you seem to have a lot of patience. i would have went off on everyone.

Last weekend I visited T Mobile and Sprint.
Here's the contrasting experiences...
T Mobile
My wife needed her first Smartphone. (Big day! She's joining the 21st Century!) We go to T Mobile to look at the new Samsung Galaxy Light. Great little affordable but shockingly powerful device. We walk into the store. The guy asks if he can help us. He points us to the Galaxy Light and leaves us alone until we need further assistance.
My wife and I play with the various smartphones as I show her the differences, we settle on the Light after about 25 minutes. I go to the guy int eh store and tell him I want one. He looks up my account, goes in the back to get the phone, registers it with her account, activates the SIM card, I swipe my credit card, the clerk and I make fun of my wife's texty phone from 5 years ago, and we leave. My total time with the clerk is MAYBE 5 minutes after I settled on buying the Galaxy Light.
No changes were needed on my plan. We have the simple 500MB data plan already. Just needed to buy the phone. Couldn't have been a better experience.
(I've had the same experience with the last 3 phones I've bought for myself at T Mobile. In and out no problem)
Sprint
Later that same day I take my mom to Sprint to get her first Smartphone. (The women in my life are really behind the technology curve. I don't knwo what to tell you.) Mom has a Sprint contract that she's only 4 months into so we're really stuck with Sprint for her.
We got to the store, we have to sign in so that we can speak with a cleark when they are ready rather than when we are ready. "Fortunately" there is an hour wait to speak with someone so we have time to show mom every smartphone in the store. We finally settle on the new Google Nexus 5. It's a good option for mom.
The cleark finally grants us the honor of speaking to someone about buying it. They give us a good option of selling her existing flip phone (Yup. I said flip phone.) back and getting a $10 credit on her bill for it for 24 months adn then charging $15 for the phone, then updraging her to a smartphone plan with mobile data...blah blah blah for a final total of $65 a month plus taxes. They go get the Nexus 5 and try to activate it. The system won't let them do it. The manager gets involved. No luck. An hour and fifteen minutes later (Total time in the store is now 2:15) the manager says we were quoted the wrong price because mom is not eligible to take advantage of that offer to sell her old phone back unilt January 1st. Then they basically show us the door.
I couldn't believe it. They wasted nearly 2 and a half hours of our time. Quoted it wrong. Then instead of finding a way to make an exception to eligibility rules and letting my mom buy the $450 phone and more than double her monthly bill like she wanted to (and was happy to do!) and told us to take a hike. They literally wouldn't not let mom switch her contract to a more expensive one and let her spend $450 on a phone. Refused to allow her to do this. Then just "See ya..." Not an offer to credit her bill $10 or something just to apologize. Not an offer to give a discount on the phone when we come back. Not a free case for it. Nothing. Conversely in T Mobile I've gone in with issue and they offer to give me a credit or something just because I had the problem.
These two stories happened on the same day. Two totally different results. I recomended that mom just suck up the buy out fee in her Sprint contract and move to T Mobile. It's worth it to avoid ever having to deal with that store again.

I had a very similar (positive) experience going to the local store. I was able to walk in and buy my SGS4 w/ discount as well as my wife's iPhone and then stop over and eat lunch before going back to work. It actually took them longer to make my lunch order than it did to purchase the phones. I also received follow-up calls from T-Mobile asking if I had any questions about the phone, account, or my bill.
Prior to this I went through Best Buy because I had gift cards, coupons, a promotional offer, and they price matched Wirefly when I asked why the phone was so expensive at their location. I had an equally nice experience at both locations, but it did take a while longer at BB because they had to go through some absurd online and call in service to port our numbers over. It was much harder to leave sprint because they didn't want to let me go as a customer and offered me no incentive to stay. I had to make 4 calls and speak with their entire chain of command to simply speak with a knowledgeable accounts manager that could assist me with the termination.
It also seems to be another one of those YMMV experiences, where the level of caring can change from store to store.

Bill I received from T-Mobile for the lost phone and no service (see 1st msg in this thread for history):
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}

I ordered my phone over the phone. It was a nightmare transferring my number. my order was delayed for reasons known only to t-mobile. Then I replaced it because it was defective. Took a month to receive credit for the replacement device.
Lesson learnt: do my business in a brick and mortar T-mobile store.

I went from Straight Talk to Tmobile, mainly because StraightTalk had really bad service, I had text messages that would arrive hours after they were sent or not at all. Also, I lost my phone in a cab.
Anyway, I went into (what I found out later) a non-corporate Tmobile store. Had the same outside branding, workers in the same outfits, had the phone displays, etc. I bought my S4 outright, transferred my phone number and signed up for the contract, no problems until they tried to sell me hardware insurance that I didn't want. I had to tell them no about 5 times, the final two times with a manager, who was acting as a closer with a real hard sell that I wasn't having. The final strategy was guilt, he made it seem like the sales girl would get in trouble if i didn't sign up for service. Why he thought this tactic would work on me I have no idea and had I not just spent all the time getting setup, I would have walked out.

I have to say my experience was great ordered my phone online waited about 3 days. Called tmo ported my number over with no problems and in less than 2 hrs I was up and running.

I literally just walked into the stoe, signed up for unlimited, bought my S4 and went home. It went pretty well.

Received replacement N7 via Fedex, protocol to return old N7?

I received my new N7 Thursday evening to replace my original N7. I have received no instructions to return the old N7, when I finally was able to get VZ to find a way to ship me a replacement N7 I asked about how they wanted me to return the old one. They didn't have an answer and didn't even seem to care if I did or not, the question was breezed over basically. So upon receiving my new N7 I expected some kind of instructions on returning the old one. But there is none - no return box, no return label, no return instructions. I am wondering if VZ is actually going to ask for the old phone back at all? One would think that they would contact me somehow about this. Anyone else experience this same thing? It seems very odd, I cannot think I am the only person this has happened to.

teegunn said:
I received my new N7 Thursday evening to replace my original N7. I have received no instructions to return the old N7, when I finally was able to get VZ to find a way to ship me a replacement N7 I asked about how they wanted me to return the old one. They didn't have an answer and didn't even seem to care if I did or not, the question was breezed over basically. So upon receiving my new N7 I expected some kind of instructions on returning the old one. But there is none - no return box, no return label, no return instructions. I am wondering if VZ is actually going to ask for the old phone back at all? One would think that they would contact me somehow about this. Anyone else experience this same thing? It seems very odd, I cannot think I am the only person this has happened to.
Click to expand...
Click to collapse
I have a friend who work for Verizon who was asking the same thing. He said they are in a quandary because it would be hazardous to ship them back. So far it seems like users need to dispose of their old phones on their own.

That's odd. I can't see a problem in shipping a phone that is turned off. I am not doing anything with mine but keeping it unless they provide instructions and a way to ship it back. Mine has worked flawlessly honestly. Never heats up, excellent battery life, no lags. I guess I keep it unless VZ or Samsung contacts me. Thanks for your feedback it is interesting that a VZ employee like your friend hasn't been told from anyone in VZ what to do. Guess we just keep the phones, I am not complaining.

teegunn said:
That's odd. I can't see a problem in shipping a phone that is turned off. I am not doing anything with mine but keeping it unless they provide instructions and a way to ship it back. Mine has worked flawlessly honestly. Never heats up, excellent battery life, no lags. I guess I keep it unless VZ or Samsung contacts me. Thanks for your feedback it is interesting that a VZ employee like your friend hasn't been told from anyone in VZ what to do. Guess we just keep the phones, I am not complaining.
Click to expand...
Click to collapse
I had my two new safe Note7's delivered to my house on the 22nd. On the 23rd I took my old Note7's back to my local Verizon Corporate store and after a little bit of them scratching their heads on how to accept the 2 original Note7's (since I already had my new phones activated) they did manually accept them and were able to print out receipts for me showing that I brought back both of the unsafe recalled Note7's. FedEx and UPS will not pick up and ship these phones, they refuse to, so they have to be left with Verizon. Verizon is responsible for taking them back and then Samsung is supposedly looking to find a 3rd party shipper to pick up all the recalled units at some point. Also, I only returned both phones and the original boxes with the booklets and that's it. I kept the original chargers, s-pens, tips/tools and the conversion USB to USB-C kits. They took the phones back to check them out and never asked me for any of the accessories. Also I had to keep asking for the two $25 phone credits to my account because they were trying to tell me it was only for accessories like new cases or screen protectors, but I had screen shots of the official text where it specifically stated "$25 credit for accessories or $25 bill credit for the inconvenience" and so my bill is $50 less next month. Pretty happy with everything and both new safe Note7's work flawlessly. Hope you guys are enjoying yours too now.

I had a replacement shipped and was told to return the recalled device to a corporate store. I haven't had a chance to drive over to my nearest location yet.

Thanks for the further comments. I don't have a local corporate VZ store, and I am not driving an over 2 hour round trip just to return the phone. Since they haven't contacted me about returning the phone, and even when I asked the VZ rep on the phone about the protocol about returning the phone the lady had no idea and brushed off the question, I will just keep mine. I am interested if they will allow recalled N7's to keep working on VZ's network longterm. When Samsung originally had their IMEI check tool on their website to find out I your phone was one of those effected with the battery problem, mine came up as being not one of the effected phones. I checked this several times for a bout a week after the recall was announced, then finally after a week of the check tool saying my phone was not one effected, it suddenly said it was effected and needed to be recalled. I think what happened is that they pretty much know which phones had the possible battery defect and mine wasn't one of those, but since they made the decision (possibly forced by the US gov recall process) to recall ALL N7's sold before Sept 15th, any phone IMEI put into the tool would then show it needed to be recalled.

Turn it on and plug a external battery on the charger port...
Sent from my SM-N930V using Tapatalk

So I was told if they don't receive the replacement device they will charge it to your account.
Sent from my SM-N930V using Tapatalk

leyvatron said:
So I was told if they don't receive the replacement device they will charge it to your account.
Sent from my SM-N930V using Tapatalk
Click to expand...
Click to collapse
Who told you that?
And I would dispute that HEAVILY with VZ if they tried to charge for the recalled phone. With absolutely NO instructions on how or where to return (and I asked specifically when on the phone with Verizon) - are we just supposed to guess?

le0.br4zuc4 said:
Turn it on and plug a external battery on the charger port...
Sent from my SM-N930V using Tapatalk
Click to expand...
Click to collapse
I assume you mean to completely drain the internal battery?

teegunn said:
Who told you that?
And I would dispute that HEAVILY with VZ if they tried to charge for the recalled phone. With absolutely NO instructions on how or where to return (and I asked specifically when on the phone with Verizon) - are we just supposed to guess?
Click to expand...
Click to collapse
Verizon corporate. Fedex label means you take the phone to a fedex store.
Sent from my SM-N930V using Tapatalk

leyvatron said:
Verizon corporate. Fedex label means you take the phone to a fedex store.
Sent from my SM-N930V using Tapatalk
Click to expand...
Click to collapse
I don't think there is any set protocol to return the phone. Someone earlier in the thread mentioned that FedEx is refusing to ship the recalled phones - I assume for liability issues in case it "blows up". As I said, I already talked to VZ on the phone about this and they had NO idea about how or if to return. The lady blew off the question rather quickly - just wanted to get me a new N7 sent out. There is no way the customer is supposed to guess on how to return the old N7, that's just a ridiculous assumption. If that is the case and they try to charge me for the old phone I will raise a hell of as stink about it. Give me instructions, box and shipping label and of course I would comply. But since THEY don't even know, how am I supposed to know what the hell to do with the phone.
This entire recall process has been a clustered mess. At least they did finally get me a phone - something I called several times about, spending probably up to 3 hours on the phone over different calls before finally getting to a point where they were able/willing to send me another phone. I think the inconsistent way the recall is being handled will end up with some massive class action lawsuits being filed.

teegunn said:
I don't think there is any set protocol to return the phone. Someone earlier in the thread mentioned that FedEx is refusing to ship the recalled phones - I assume for liability issues in case it "blows up". As I said, I already talked to VZ on the phone about this and they had NO idea about how or if to return. The lady blew off the question rather quickly - just wanted to get me a new N7 sent out. There is no way the customer is supposed to guess on how to return the old N7, that's just a ridiculous assumption. If that is the case and they try to charge me for the old phone I will raise a hell of as stink about it. Give me instructions, box and shipping label and of course I would comply. But since THEY don't even know, how am I supposed to know what the hell to do with the phone.
This entire recall process has been a clustered mess. At least they did finally get me a phone - something I called several times about, spending probably up to 3 hours on the phone over different calls before finally getting to a point where they were able/willing to send me another phone. I think the inconsistent way the recall is being handled will end up with some massive class action lawsuits being filed.
Click to expand...
Click to collapse
The label is fedex and you ship your old phone with it. A powered off phone is not a threat. It seems like your mind is set on keeping it, then keep it.
This has been an extreme mess for me. Verizon wants to replace my note 7 and remove my unlimited data. They say they can't give me a new phone because the computer doesn't allow them to replace without removing my UDP. I'm like WTF! They are as dumb as rocks. I did not accept the exchange, screw them.
Sent from my SM-N930V using Tapatalk

leyvatron said:
The label is fedex and you ship your old phone with it. A powered off phone is not a threat. It seems like your mind is set on keeping it, then keep it.
This has been an extreme mess for me. Verizon wants to replace my note 7 and remove my unlimited data. They say they can't give me a new phone because the computer doesn't allow them to replace without removing my UDP. I'm like WTF! They are as dumb as rocks. I did not accept the exchange, screw them.
Sent from my SM-N930V using Tapatalk
Click to expand...
Click to collapse
What label? I not only did not get a label to return. Should I just throw it in a box and ship to the North Pole hoping Santa will figure it out? And upon actually asking VZ for instructions on how to return, I was told they don't know and quickly (and purposefully IMO) blew off the question. So this is me wanting to keep the phone? No. This is me asking how in the hell VZ and Samsung could have such a clustered process (more like no actual protocol or process) where no one involved actually seems to know how to actually return the phone. I do not have a VZ corporate store anywhere near me, and am not driving 2+ hours to return a recalled phone. They can provide a way for that phone to be returned besides me wasting time, money gas and miles on my vehicle. I already asked them to tell me how, they blew me off. If they want the phone back, they should tell me how to do it, not make things a guessing game.
And did you miss the post from a person with a friend who works for VZ earlier in the thread? The post where the VZ employee said that FedEx refuses to ship the recalled phones? Hey, maybe that isn't actually true, but that is why I am asking for information. I don't know and it doesn't seem anyone else actually knows either how to return this phone if you received it via Fedex, or if we even ARE supposed to return it. If you don't think that is more than odd, I don't know what to tell you.

I just called Verizon and have been through all the same mess you guys trying to finally get my recalled phone and was told they are sending me a shipping label to send it back. All they're going to get is the phone not sending any of the other stuff back they can kiss my A$$
Sent from my SM-N930V using Tapatalk

mopar said:
I just called Verizon and have been through all the same mess you guys trying to finally get my recalled phone and was told they are sending me a shipping label to send it back. All they're going to get is the phone not sending any of the other stuff back they can kiss my A$$
Sent from my SM-N930V using Tapatalk
Click to expand...
Click to collapse
That is the first solid info I have heard about someone getting a shipping label and answer from VZ about how to actually return the phone. Thanks for the input.

We need to get ALL the old ones off the used market

VZW told me to ship the phone to them using their supplied label. It was delivered to them today. I the corp store refused to take it and gave me a fedex label.....

billinaz said:
VZW told me to ship the phone to them using their supplied label. It was delivered to them today.
Click to expand...
Click to collapse
Excellent. Glad to hear they're not leaving these dangerous devices floating around for resale.

Just got this from Verizon
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Sent from my SM-N930V using Tapatalk