I hope your T-Mobile purchase experience was better than mine:
Ordered online through an organizational discount link (T-Mobile AdvantageDirect? )
Order placed on 9/20. It is 9/27 and I don't have my Samsung Galaxy S4 M919 yet.
I even got an email with my new phone number from T-Mobile.
Shipment Tracking number provided, but UPS claims they have no record of receiving a package from T-Mobile for that tracking number. T-Mobile claims they mailed it out on 9/24 with that tracking number.
Many calls to T-Mobile customer service to try to track down my new phone.
Saga continues...
Update 9/30/2013:
T-Mobile customer support contacted their offline support to try to locate the package, since 9/27, and still no word yet. After speaking to T-Mobile Customer Service and getting an OK from them, I went down to the local T-Mobile store (was crowded), showed them the existing paperwork and got a new Galaxy S4 with a new number in about 15 minutes, under the same organizational discount.
Canceled the online order.
Update 10/3/2013:
T-Mobile still can't locate the package, and it appears to be their policy not to process a refund ($159) until they locate the package they lost! I've called my credit card company to dispute that charge.
Update 10/4/2013:
Now they think I am trying to cancel the phone I bought at the local T-Mobile store (they got the phone number of my current S4 phone in this e-mail from them):
T-Mobile Handset Order Research Request
Handset Order Reference: XXX
Thank you for taking the time to contact T-Mobile. We are unable to send a mailing label for this order. Please return the equipment using a traceable shipping method to: 'Return Center TX 4500 Cambridge Road Ste 100 Door 3 Fort Worth, TX 76155'. If sent to any other address, we cannot guarantee proper processing or crediting of associated charges.
Thank You,
Handset Order Research Department
T-Mobile USA, Inc.
Click to expand...
Click to collapse
Update 10/18/2013:
Still no sign of my refund yet. Credit Card company is investigating. T-Mo says they have escalated the issue, and that I should be receiving my refund soon. I suspect someone is picking off certain online orders before shipping, and selling them under the table or on the black market. There's no way a phone that has been activated and assigned a phone number can go missing like this.
Update 10/23/2013:
Still no refund yet. I called T-Mobile Customer Service and they said they'll escalate the issue (again). They don't make it easy to get a refund, even when the mistake was clearly theirs.
Update 10/25/2013:
I received a paper bill for cellular service ($121) for that lost phone! I called T-Mobile and after they transferred me thru 3 different support reps ("Buyers Remorse" Dept? ), they said they'll cancel that account/service and make a note not to refer that account to their Collections Dept for non-payment.
I received a credit of $159 (from my credit card company, Chase) for that lost phone back to my credit card. If T-Mobile doesn't respond to Chase within 45 days, that credit is mine to keep. Good Credit Card company Chase will show T-Mobile not to mess with customers.
Update 11/20/2013:
I received another bill for $121, this one warning me about possible Collections action if I don't pay. I guess the previous T-Mobile support rep didn't properly close out the account and billing. Another call (20 mins) to T-Mobile to sort out the issue. See letter I received (separate message in this thread).
Update 12/23/2013:
I received a bill for $3.30 from T-Mobile
I did call them again in late November, and they verified there was a zero balance on the account. Now this new amount looks the taxes on the amount they zeroed out. Looks like they just won't quit billing me. T-Mobile must have the most messed up billing/accounting department of all the major Carriers.
I went down the block to my tmobile store, bought it, walked out with it.
Sent from my Galaxy Nexus using xda app-developers app
elflip88 said:
I went down the block to my tmobile store, bought it, walked out with it.
Click to expand...
Click to collapse
Do the physical stores honor organizational or corporate discounts (up to 20% off the regular prices)?
See http://forum.xda-developers.com/showthread.php?p=45987850
Nate2 said:
Do the physical stores honor organizational or corporate discounts (up to 20% off the regular prices)?
See http://forum.xda-developers.com/showthread.php?p=45987850
Click to expand...
Click to collapse
Yeah, they do.
I bought it from staples and i was there 8 hours over 2 days. They fuked up the activation by entering dealer codes wrong, messed up security deposit amount, and some other stuff i forget. It took a long time to get it straightened out and the staples employee was yelling at them.
Oh well. I always buy directly from the T-Mobile website. I upgraded through Costco and Wirefly before but ever since T-Mobile came out with this new model, their website is the only place you can go through without getting something messed up.
So has you gotten it straightened out yet?
Sent from my dear S4 using xda app-developers app
My last 3 phones were purchased online (wirefly, letstalk) - no problems.
t-mobileorders.com has not been a good experience for me.
elflip88 said:
I went down the block to my tmobile store, bought it, walked out with it.
Click to expand...
Click to collapse
Same here. They also did the online purchase option with me standing there so I'd be eligible for the $30/mo 5Gb prepaid plan. Couldn't have been better or easier.
Yeah, my experience was pretty awesome. It was a chick around my age (20) who laid out all the details, including pricing and whatnot so I wouldn't be confused, even though I already knew everything she was telling me. The whole process was essentially flawless, with the only problem being that they didn't have the Black S4 in stock so I had to get white -__-. Sorry your process sucked bro.
Walk in. Buy. Walk out. I just always try and make sure there is little to no talking. Especially when the reps try and sell me on a device I'm already there to buy. !!! I've been waiting 5 months for this device there is nothing you know that I already don't !!! I hate salesman
Sg4
I am now getting 2 identical sets of marketing flyers, etc. in the mail from T-Mobile. I guess someone needs to tell T-Mobile sales/marketing that one of my accounts (for which I never received a phone) is officially closed...
I'm getting very tired of calling them
Sent from my SGH-M919 using Tapatalk 2
When my rear camera broke they sent me a new s4 in 3 days. I don't have insurance. The lady who trouble shot the camera with me was nice.
Sent from my SGH-M919 using XDA Premium 4 mobile app
wow this seems to be a terrible experience. you seem to have a lot of patience. i would have went off on everyone.
Last weekend I visited T Mobile and Sprint.
Here's the contrasting experiences...
T Mobile
My wife needed her first Smartphone. (Big day! She's joining the 21st Century!) We go to T Mobile to look at the new Samsung Galaxy Light. Great little affordable but shockingly powerful device. We walk into the store. The guy asks if he can help us. He points us to the Galaxy Light and leaves us alone until we need further assistance.
My wife and I play with the various smartphones as I show her the differences, we settle on the Light after about 25 minutes. I go to the guy int eh store and tell him I want one. He looks up my account, goes in the back to get the phone, registers it with her account, activates the SIM card, I swipe my credit card, the clerk and I make fun of my wife's texty phone from 5 years ago, and we leave. My total time with the clerk is MAYBE 5 minutes after I settled on buying the Galaxy Light.
No changes were needed on my plan. We have the simple 500MB data plan already. Just needed to buy the phone. Couldn't have been a better experience.
(I've had the same experience with the last 3 phones I've bought for myself at T Mobile. In and out no problem)
Sprint
Later that same day I take my mom to Sprint to get her first Smartphone. (The women in my life are really behind the technology curve. I don't knwo what to tell you.) Mom has a Sprint contract that she's only 4 months into so we're really stuck with Sprint for her.
We got to the store, we have to sign in so that we can speak with a cleark when they are ready rather than when we are ready. "Fortunately" there is an hour wait to speak with someone so we have time to show mom every smartphone in the store. We finally settle on the new Google Nexus 5. It's a good option for mom.
The cleark finally grants us the honor of speaking to someone about buying it. They give us a good option of selling her existing flip phone (Yup. I said flip phone.) back and getting a $10 credit on her bill for it for 24 months adn then charging $15 for the phone, then updraging her to a smartphone plan with mobile data...blah blah blah for a final total of $65 a month plus taxes. They go get the Nexus 5 and try to activate it. The system won't let them do it. The manager gets involved. No luck. An hour and fifteen minutes later (Total time in the store is now 2:15) the manager says we were quoted the wrong price because mom is not eligible to take advantage of that offer to sell her old phone back unilt January 1st. Then they basically show us the door.
I couldn't believe it. They wasted nearly 2 and a half hours of our time. Quoted it wrong. Then instead of finding a way to make an exception to eligibility rules and letting my mom buy the $450 phone and more than double her monthly bill like she wanted to (and was happy to do!) and told us to take a hike. They literally wouldn't not let mom switch her contract to a more expensive one and let her spend $450 on a phone. Refused to allow her to do this. Then just "See ya..." Not an offer to credit her bill $10 or something just to apologize. Not an offer to give a discount on the phone when we come back. Not a free case for it. Nothing. Conversely in T Mobile I've gone in with issue and they offer to give me a credit or something just because I had the problem.
These two stories happened on the same day. Two totally different results. I recomended that mom just suck up the buy out fee in her Sprint contract and move to T Mobile. It's worth it to avoid ever having to deal with that store again.
I had a very similar (positive) experience going to the local store. I was able to walk in and buy my SGS4 w/ discount as well as my wife's iPhone and then stop over and eat lunch before going back to work. It actually took them longer to make my lunch order than it did to purchase the phones. I also received follow-up calls from T-Mobile asking if I had any questions about the phone, account, or my bill.
Prior to this I went through Best Buy because I had gift cards, coupons, a promotional offer, and they price matched Wirefly when I asked why the phone was so expensive at their location. I had an equally nice experience at both locations, but it did take a while longer at BB because they had to go through some absurd online and call in service to port our numbers over. It was much harder to leave sprint because they didn't want to let me go as a customer and offered me no incentive to stay. I had to make 4 calls and speak with their entire chain of command to simply speak with a knowledgeable accounts manager that could assist me with the termination.
It also seems to be another one of those YMMV experiences, where the level of caring can change from store to store.
Bill I received from T-Mobile for the lost phone and no service (see 1st msg in this thread for history):
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I ordered my phone over the phone. It was a nightmare transferring my number. my order was delayed for reasons known only to t-mobile. Then I replaced it because it was defective. Took a month to receive credit for the replacement device.
Lesson learnt: do my business in a brick and mortar T-mobile store.
I went from Straight Talk to Tmobile, mainly because StraightTalk had really bad service, I had text messages that would arrive hours after they were sent or not at all. Also, I lost my phone in a cab.
Anyway, I went into (what I found out later) a non-corporate Tmobile store. Had the same outside branding, workers in the same outfits, had the phone displays, etc. I bought my S4 outright, transferred my phone number and signed up for the contract, no problems until they tried to sell me hardware insurance that I didn't want. I had to tell them no about 5 times, the final two times with a manager, who was acting as a closer with a real hard sell that I wasn't having. The final strategy was guilt, he made it seem like the sales girl would get in trouble if i didn't sign up for service. Why he thought this tactic would work on me I have no idea and had I not just spent all the time getting setup, I would have walked out.
I have to say my experience was great ordered my phone online waited about 3 days. Called tmo ported my number over with no problems and in less than 2 hrs I was up and running.
I literally just walked into the stoe, signed up for unlimited, bought my S4 and went home. It went pretty well.
Related
So I have a Radioshack employee plan thats a few years old that my rep allowed me to keep. Everything has been great with it but of course I have to pay full price for phone, no upgrades.. well, I bought an Evo expecting to just add the 10$ charge and activate it but its trying to get me to change the whole plan.
I chatted with sprint online, on phone, and in store, but no one can activate it, and since I no longer have contact with the rep he cant make the changes.. Ive skimmed thru many forums and found a handful of people that got their activated but no one is talking about how they got it done..
Can anyone here give me some incite?
Here is what ive tried
Sprint Chat: Employee could only do the same thing as me online, supervisor refused to even talk about it
corp Store: Couldnt even bring up my acct, told me to call *2 customer service
Email: Sent email to a Sprint Indirect Account Executive, awaiting response
Email2: CCd that email with a Excel file for a Demo Activation form to demorequests(AT) sprint
Phone: Have not called yet, awaiting email response
Anyone have anything they have tried that worked? Im gonna be pretty ticked off if I just spent 350$ on a phone that I cant activate on my plan.. That money could have paid my bill for a year.
I use to have an employee plan with RS I have a number you can call to talk specifcally to employee plan management. As long as you do not tell them you no longer are an employee of Sprint/RS they should be able to add the EVO and yes you will have to pay $10 more a month. I will PM you the number as soon as I find it.
Wow, they never gave me a number for employee lines..
There is a LOT of people that number would be pure gold for..
Would be greatly appreciated
I PM'd you the number and some additional info
I currently work for RS and everything I've been told from my managers and sprint reps is that it can't be activated on an RS employee plan. From what I understand you can't even activate them on a sprint employee plan yet. I will ask some questions tomorrow at work and let you know.
Sent from my Burnt Droid regaw-rooted EVO.
Karadorde said:
I currently work for RS and everything I've been told from my managers and sprint reps is that it can't be activated on an RS employee plan. From what I understand you can't even activate them on a sprint employee plan yet. I will ask some questions tomorrow at work and let you know.
Sent from my Burnt Droid regaw-rooted EVO.
Click to expand...
Click to collapse
Heres what ive heard.. Due to the limited supply of EVOs sprint is not technically allowing 3rd party emps to use these phones as the Emps will preorder a large chunk of them. Until there are plenty to go around they are holding off. But people have still managed to get it activated, so it IS possible..
If contacting the Sprint Indirect Sales exec cant/wont change it I still have a couple alternatives to test.
I can try getting them to force add the 10$ premium data charge to my plan and then activate the phone purely by ESN swap.
Or, this worked for someone, but they had Sprint change their plan to the 69.99+10$, activate the phone, then change the plan back leaving the 10$ charge intact. (Im avoiding this until last resort because these is a high possibility that I wont be able to revert my plan back to the original price if something goes wrong)
Ive also got a couple phone numbers to call and a few insiders with certain levels of access, its just a matter of finding the magic combo.
Karadorde said:
I currently work for RS and everything I've been told from my managers and sprint reps is that it can't be activated on an RS employee plan. From what I understand you can't even activate them on a sprint employee plan yet. I will ask some questions tomorrow at work and let you know.
Sent from my Burnt Droid regaw-rooted EVO.
Click to expand...
Click to collapse
I work for RS as well and I got my EVO activated in the beginning of September. There was nothing out of the ordinary about it, either. I just contacted my Sprint rep to get the employee plan set up. I filled out the form she sent me with the EVO's ESN and there was absolutely no issues with it and she didn't say anything about my phone of choice being an EVO. So the EVO CAN be activated on a Sprint employee plan but I'm not sure how the OP would go about this since he doesn't have the ability to contact his former Sprint rep.
I work for RS also... lol....it is called Indirect Employee Demo Plan I have an EVO and I tried to get the evo put on my account by doing an ESN swap and it wouldn't do it (to avoid the $10 data charge) but then I asked my sprint rep and she has to do it, it was then switched to this plan, exact same price but just $10 more.
You have to get your Sprint rep or the employee support line to switch your plan to indirect employee demo plan. It works on EVO, might have to make multiple calls to the employee line because they technically aren't supposed to change third party employee plans.
Sent from my PC36100 using XDA App
UPDATE.. Got it working!
Guy on another forum gave me a phone number to a Sprint 3rd party/Employee Account Customer service line, they changed my plan to the indirect employee demo plan no problem.. Just needed my phone number and my pin number..
1 (888)876-8381
w00t!
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[H]a[H]a....Glad ya got it workin Where is my $20?
Wow, impressive. Nice work. Can you switch over even if you are under contract? Do you still get the yearly upgrades? I forget all of the particulars about the RS plan for Sprint.
Karadorde said:
Wow, impressive. Nice work. Can you switch over even if you are under contract? Do you still get the yearly upgrades? I forget all of the particulars about the RS plan for Sprint.
Click to expand...
Click to collapse
If you have a normal contract and work for RS they will switch you over (I think thats what your asking).. Some people just kept their current plan and added this one for 20$ cause its just that hella awesome..
Unfortunately, the biggest downfall to this plan is there you never get a discount on phones, you have to provide all the hardware yourself, even from the beginning.
But this new plan is even better than my old one because I had to have the add roaming, and pic messages werent free, but now its all included.. We are also not allowed to have TEP since we provide our own hardware and TEP has to be setup within 30 days of when the device is purchased (from vendor only), but I got TEP during a system glitch during open enrollment.. So for 37$/mo, I have pretty much the best of everything Sprint has to offer, W00T!
I just got hired at radioshack part-time.. I have 3 lines
1 evo 69.99 + 10 premium
2 blackberry 30.00 SERO employee plan + 10.00 BIS
3 Free air rave
I also get a 27% chase bank discount. My full time employer
My question is, can I switch my evo and blackberry over to the 3rd party plan and how much will it be.. I don't start working at radioshack until mid Nov. but I'm technically hired. My supervisor is new aswell and has no clue how things work.. I have the emp services number but what do I tell them?
WOW
Good for you man. It's nice to see somebody getting a piece of the pie when these phone company's have been sticking it to consumers for years (even though I love Sprint... All cell comp.'s have their bad sides) Just curious, what is the life of the contract? Is it a standard 2 year, and if not how long?
Two contract with my evo and one year with my blackberry/SERO plan which I bought off of eBay
You have to be at least 6 months into your plan to make the switch and you are only allowed one plan per company (They have the same plan for Sprint/T-Mo/at&t) so you could only do whichever one of your phones you pay more for and have had for 6 months.
As for the guy how said about TEP when I signed up for my plan TEP was on the list of features that you could check to have added to your plan no questions asked. This was only about a year or 2 ago so maybe they changed it before/after but I got it without a glitch on Sprint and T-Mo (I got the T-Mo line for my girl) Now I work just for T-Mo and with their employee plan (even better then what RS had to offer or what Sprint did when I worked for them after RS before T-Mo) I can get PHP (T-Mo TEP) and its only 6 bucks!! And the other perks are AMAZING!!! Anyone looking to sell cell phones, go to T-Mobile. Anyone in Lancaster PA let me know via PM
Hey Everybody
I am writing in regards to my experience with Sprint's "cutting edge" Samsung Galaxy S2 Epic Touch phone. Let me tell you all, it has been nothing short of disappointing. Here's why...
I "upgraded" the phone from Sprint's old flagship: the HTC Evo 4G. This was the first 4g phone to ever hit the US... and I was onboard. See, I have been a Sprint customer for years now. I have always believed that Dan Hesse was starting to turn things around at the company. So, naturally, when I saw this Epic Touch and its AMOLED display, I was enticed to renew my contract. Only problem is that Sprint decided to do away with their Preferred Rewards program. So I was no longer eligible for an upgrade. I would have to wait an extra 6 months. But lo, a Sprint rep at customer service suggested that I "buy out" my current contract for a mere $40 so I can upgrade my phone. In addition, they would credit me $40 on my next bill for being a loyal customer.
So you see what Sprint did here? They eliminated their customer rewards program and still made me happy with being able to upgrade my phone. Apparently they removed the program to increase profitability. There is nothing wrong with a company trying to turn their first quarterly profit in years, right?
Fast forward a few months down the road. I did upgrade my phone... but only after being backdoored by Sprint. You see, that $40 credit they threw on my bill automatically extended my contract out another 2 years. I bought my contract up with the option to upgrade, but now I was basically forced to upgrade as Sprint extended my contract for 2 years without telling me they were doing so. Their response, "Well your contract would have been extended when you decided to upgrade your phone anyway." This is true, but the fact of the matter is I was not informed that this $40 was actually a front to extend my contract two years so I was essentially locked in already at that point in time. To me, that is, for lack of a better word, shady.
So now I have the Samsung Galaxy S2 Epic Touch. Wow, that's a long name for a phone. Anyway, long story short, is that this phone FAILS in multiple areas in comparison to the old HTC Evo 4G I had before. What areas does it fail in? Cell reception, call quality, data reception, roaming, tower acquisition. Simply put, this Epic Touch FAILS to lock on to towers and transfer data.
I have had the phone a few months now, and this is the best comparison I can make. You remember the mid 90's and those old Packard Bell computers that started to pop up in houses across America? Well they often came with a Dial-Up modem that often failed to connect when dialing up to the server. You know the sound that modem would make, you could tell when you were actually going to get a connection. Sometimes it would work, sometimes it wouldn't. That's just how it was. And when it did connect, you better just have patience when you tried to use browse the web.
Well that is EXACTLY how this phone is. Sometimes it works, sometimes it doesn't. And if you decide to use ANY data whatsoever, you better have some damn patience when doing it.
Turns out for me when the new wore off and I got past the blazing processor and the awesome display, I decided to return it because it just couldn't perform. Only one problem... I was out of town for my job and I was already on day 30 of my initial month. And now I am stuck with this slick flat screen that doubles as an old Packard Bell paperweight.
Calls into customer service, PRL updates, prayers to God, they have not helped. And I venture to say that exchanging it for another unit at the store that sold me my phone is out of the question. And I will take a wild guess and say that a trip to my local Sprint repair center will not help either.
So if the above fails, where am I at? I am stuck with a brand new $200 Slick Packard Bell Paperweight.
Do any of you have any suggestions on what your course of action would be? Should the following be my philosophy from here on out?
Business is business. And it is what it is. Sprint, if you fail me I am going to bring out the big guns. I am going to attempt to continuously stream so much data on roaming towers that you will cancel my contract on YOUR end. I will do whatever it takes to make my contract unprofitable for your company. I will hack my phone, I will load Ice Cream Sandwich, I will edit my PRL, I will load programs that FORCE me to roam. Fix it, or I will.
Disgruntled customer.
When you upgrade you sign for 2 more years....
Take it to a repair center get a replacement....or go to metro or boost with it.
Sent from my SPH-D710 using XDA
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wytecaztle said:
When you upgrade you sign for 2 more years....
Take it to a repair center get a replacement....or go to metro or boost with it.
Sent from my SPH-D710 using XDA
Click to expand...
Click to collapse
"Fast forward a few months down the road. I did upgrade my phone... but only after being backdoored by Sprint. You see, that $40 credit they threw on my bill automatically extended my contract out another 2 years. I bought my contract up with the option to upgrade, but now I was basically forced to upgrade as Sprint extended my contract for 2 years without telling me they were doing so. Their response, "Well your contract would have been extended when you decided to upgrade your phone anyway." This is true, but the fact of the matter is I was not informed that this $40 was actually a front to extend my contract two years so I was essentially locked in already at that point in time. To me, that is, for lack of a better word, shady."
I am sure there are several people out there that would trade you an Evo and cash ..maybe enough to pay the ETF.
Sent from my Nexus S 4G using xda premium
As far as signal lock and speeds and such..... what rom/modem/kernel combo are you using? Because for me, the speeds stock experience left quite a bit to be desired. Even compared to my wife's Conquer(a much lower spec phone.) I have been installing the ICS leaked modems, while still running a GB based rom(Strongsteve's ODEX, very awesome.) I have seen quite a bit of improvement in data speeds and such. So if you haven't rooted and tried out some of the things you can do, you should give it a try.
is all about the iPhone last year i get a called from sprint, saying that they have a special offer for me since I have been with sprint for a long time, and i have no more contract on two of my lines they give 100 dollars in credit, and the option of getting a new phone whenever i want, on december i bought the epic and was a nightmare long story short i spoke with a supervisor and told me that after they got the iPhone everything changed, no more rebates, special offers and sorry that happened to me but there is nothing he can do, i have sign another two year contract to get the phone, not even the the 75 dollars for the year i was already in. so yeah i sign another contract to get the phone.
bigdano said:
"Fast forward a few months down the road. I did upgrade my phone... but only after being backdoored by Sprint. You see, that $40 credit they threw on my bill automatically extended my contract out another 2 years. I bought my contract up with the option to upgrade, but now I was basically forced to upgrade as Sprint extended my contract for 2 years without telling me they were doing so. Their response, "Well your contract would have been extended when you decided to upgrade your phone anyway." This is true, but the fact of the matter is I was not informed that this $40 was actually a front to extend my contract two years so I was essentially locked in already at that point in time. To me, that is, for lack of a better word, shady."
Click to expand...
Click to collapse
If you had another six months left in your previous contract, then it sounds like the $40 was simply an early upgrade charge. That would explain the extended contract. I can't imagine a contract termination fee being only $40...
bigdano said:
Business is business. And it is what it is. Sprint, if you fail me I am going to bring out the big guns. I am going to attempt to continuously stream so much data on roaming towers that you will cancel my contract on YOUR end. I will do whatever it takes to make my contract unprofitable for your company. I will hack my phone, I will load Ice Cream Sandwich, I will edit my PRL, I will load programs that FORCE me to roam. Fix it, or I will.
Click to expand...
Click to collapse
Out of everything you said in that long drawn out post, the bolded sentence above is the only thing they truly care about.
Sell your phone and go get an EVO again. You can find em for about $100 or less.
Wow. I am impressed. Most trolls don't take the time to compose such a long rant. Usually "Sprint Sucks!" or "Iphones Rule". Please just take your old phone out of the drawer and reactivate it.
Without going into modems/roms, location issues, sprints service, the possibility that you got a bunk phone itself (hardware fault, Sprint should replace), or other possibilities...
I can say, coming from the Evo4G as well, I have had None of the issues you mentioned. Not once. Great cell service, great data. Great phone.
(not trolling, quite serious. and I am anal about data speed service, and making sure I'm getting what I pay for.)
Sent from my calculator watch.
bigdano said:
"Fast forward a few months down the road. I did upgrade my phone... but only after being backdoored by Sprint. You see, that $40 credit they threw on my bill automatically extended my contract out another 2 years. I bought my contract up with the option to upgrade, but now I was basically forced to upgrade as Sprint extended my contract for 2 years without telling me they were doing so. Their response, "Well your contract would have been extended when you decided to upgrade your phone anyway." This is true, but the fact of the matter is I was not informed that this $40 was actually a front to extend my contract two years so I was essentially locked in already at that point in time. To me, that is, for lack of a better word, shady."
Click to expand...
Click to collapse
Not shady you should have asked more questions....like sprint said your contract was pushed up so that you could upgrade early therefore pushing your contract up 2 more years then when you went and got the phone on a regular upgrade woild have signed you up 2 more years regardless....... It is called the early upgrade program....still
Sent from my SPH-D710 using XDA
Dude, you're either nuts or you gotta ****ty built device. I came from an evo 4g and this device BLOWS it out of the water in every which way. This is the best device ive ever owned. If fact, ill make a confession here. When the galaxy note came out on at& t i was so excited, i went and bought one. let me tell you, the processor in that thing is a piece of crap compared to the epic 4g touch. I returned the note and came crying back to sprint.
Sent from my SPH-D710 using xda premium
OP, did you really use the word "lo"?
http://goo.gl/RrGte
(The only thing I've found to be unnecessarily long besides the name of the ET4G was this overly-dramatic saga you've written: How's about throwing in a tl;dr next time, please.)
You really thought you were going to get a 600 dollar device for 200 without them extending your contract?
Sent from my SPH-D710 using Tapatalk
hammester said:
You really thought you were going to get a 600 dollar device for 200 without them extending your contract?
Sent from my SPH-D710 using Tapatalk
Click to expand...
Click to collapse
This.
Just this.
I'm running Blazer ROM 4.0, everything works perfect. Besides everyone knows that HTC's radios are pretty damn good. Also I had the Evo the day it came out and it had it's own list of problems as well. I know I had waited for some updates to fix things on that phone as well. If you think Sprint did something shady, the BBB is a good tool that will get response, corporate Sprint doesn't like negative remarks....
Just got off the phone with Sprint tech support again... did another factory reset... no help. reset msl did a prl update no help.
They scheduled a visit with tech support in a sprint store to see if something is wrong with the phone. If they find something wrong they will swap it out for 40 bucks... keep in mind this is a brand new phone I bought 3 months ago... and I have to pay to get it swapped out and they will give me a refurbished one. If they don't find anything wrong I am screwed.
I called Samsung they said that the only warranty they have to provide is me send the phone in. If they find something wrong they will fix it and send the same phone back to me.
I think it's pretty safe to say I will try and get a refurbished one from the sprint store and sell it on ebay.
Otherwise I will try to push through as much data as possible... which might be tough because data is so slow on this phone... so that the carrier will choose to cancel our contract.
**** SPRINT.
bigdano said:
Just got off the phone with Sprint tech support again... did another factory reset... no help. reset msl did a prl update no help.
They scheduled a visit with tech support in a sprint store to see if something is wrong with the phone. If they find something wrong they will swap it out for 40 bucks... keep in mind this is a brand new phone I bought 3 months ago... and I have to pay to get it swapped out and they will give me a refurbished one. If they don't find anything wrong I am screwed.
I called Samsung they said that the only warranty they have to provide is me send the phone in. If they find something wrong they will fix it and send the same phone back to me.
I think it's pretty safe to say I will try and get a refurbished one from the sprint store and sell it on ebay.
Otherwise I will try to push through as much data as possible... which might be tough because data is so slow on this phone... so that the carrier will choose to cancel our contract.
**** SPRINT.
Click to expand...
Click to collapse
Wow. You realize this isn't Sprint's fault right...
Sent from my Super Sexy Epic Touch.
ewynn9 said:
Out of everything you said in that long drawn out post, the bolded sentence above is the only thing they truly care about.
Sell your phone and go get an EVO again. You can find em for about $100 or less.
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Click to collapse
Thank you... that actually brought a smile to my face.
I am just extremely frustrated with Best Buy for this Note 4 preorder business. I placed my preoder on 10/9. They said when it is here and ready to pick up, we will send you an email. I have not received an email yet, but it has almost been a full week since preorders have been out. (This is specifically in regards to NYC). It baffles me they are not receiving any Sprint Note 4's (regardless if you ordered the black or white version), but they have all the other carriers (with the exception of Verizon). I've been calling Best Buy on the daily to get an understanding as to why the phone has not arrived yet. Everyday is a different answer. I've had one rep tell me it's Samsung's fault because they haven't shipped them out to us. Another rep told me that they do have some coming in but their delivery days into the store are Wed and Fri. Another rep told me we will get them when we get them and just look out for our email.
What is the point of preordering a phone when it doesn't come in and it is already released to the rest of the market? And how do you not give a customer a valid reason as to why the phone is not yet in your store but rather say oh this is a city wide issue? Shouldn't you try to find out as to what is going with the shipment seeing how this is a FLAGSHIP PHONE for Samsung and why is it only the SPRINT version with no delivery? The sad thing is that I used to work for Best Buy about a decade ago, and the service that we gave was better.
Anyone else running into this issue with Best Buy?
Yep. Same issue here with my wife's white sprint phone. I even preordered both the same day as you, the 9th, but I got my black one release day, hers, I get the same exact run around you are getting. It really sucks.
Sent from my SM-N910P using Tapatalk
I preordered mine the day preorders opened up and got an email may Thursday night that my phone had arrived and I could pick it up
I placed my pre-order on 09/26/2014 with the ship to home option to avoid the short shipped supplies to the stores. It finally came on Wednesday and I activated it after work. When I went into the store for my price match (I was billed at $349.99 but they dropped it to $299.99), the store manager told me he can't do anything for me because it was an online order. When I asked for my $200 pre-order/rebate via Samsung, he told me that the promotion was changed and it had to be the phone that was on the line that got the upgrade. I told him that when I placed my pre-order, that was not the case and I expect the promotion listed at the time of my pre-order honored. He again told me that he couldn't do anything for me. After several attempts at calling 888-best-buy and remaining on hold for 15+ minutes each time, I just sent an email off to customer service. It's ridiculous how they really screwed the pooch on this whole pre-order process and now are trying to cheat me out of $250! Definitely the last time I pre-order anything from WORSTbuy, maybe last purchase period....
Pre-ordered mine on 10/15, called BestBuy about 30-35 times (from 17 to 22) and as result they change my "expedite" shipping to "express" shipping. Enough for me to receive phone on evening of 22nd.
Every time I called them I heard same crap "tomorrow, tomorrow, tomorrow" and on 21st I was told that my delivery will be on 20th??? Yes, day before which already passed. WOW, what a service, they deliver into "past time". I exploded and got mine on 22nd as mentioned earlier.
I believe this might be my last pre-order with best buy ever...
i preordered mine the week preorders came available. when i checked on my preorder i found out i don't really have a preorder and have to wait to see if any extra's show up. I have given up calling as that is useless. Im just gonna sit back and wait to see if i can get one if not i guess i just won't upgrade to a new phone. Lesson learned i will never preorder from best buy again i don't care if they give me a million dollars off my upgrade it just isn't worth it.
I'm so fed up with this crap. I suggest contacting your favorite android news sites and imploring them to give this issue more coverage. Maybe then the higher-ups at these multibillion dollar corporations will finally have something to say about why those who preordered still don't have their devices, or even a rough ETA.
I'm in the same boat, as the rest of you.
I've called the store, and the customer service line, every day. It is definitely Best Buys fault. They try to put the blame on Sprint, but I know several people on AT&T, with the same problem. In the AT&T forums, Best Buy, told them them it was AT&Ts fault.
So, as I said a couple of days ago, either AT&T and Sprint, are working together, to sell less phones, and get less people locked into two year contracts, or Best Buy is responsible for this mess.
LMMT said:
So, as I said a couple of days ago, either AT&T and Sprint, are working together, to sell less phones, and get less people locked into two year contracts, or Best Buy is responsible for this mess.
Click to expand...
Click to collapse
Why would Sprint not want me to renew my contract? Even if they do away with unlimited data they can still affect that change regardless of my contract renewal, so I'm confused why you're saying that.
ffolkes said:
Why would Sprint not want me to renew my contract? Even if they do away with unlimited data they can still affect that change regardless of my contract renewal, so I'm confused why you're saying that.
Click to expand...
Click to collapse
I'm agreeing with you. I'm just giving two possible scenarios. One ridiculous possibility, where Sprint and AT&T, are working together, in a conspiracy to sell less phones, and less two year contracts. The other (real) scenario is, it's ALL BBs fault. (BB blames Sprint, when talking to Sprint customers, and AT&T, when talking to AT&T customers). They refuse to acknowledge their incompetence.
I'm in the same boat. And this will DEFINITELY be the last thing. I ever purchase from best buy.
I think they don't want to honor the 200 credit on ****ty phones. The credit is suppose to end Next saturday.
Lets see what happens then. If they extend it or just let it expire then. If the shortage is so bad. Why do other stores
have plenty of stock? It Bestbuy is just screwing us.
Had no problem here with a black Note 4 preorder. They even held it 2 extra days for me while I was at the BABBQ. Not only that but they let me trade in 2 old phones and gave me $200 each, which paid for the 2 years insurance too!!!
Bestbuy screwed up on this one definitely. I ordered my Note 4 on 10-16 and it started off rough. Found out the associate did not update my email address and told me my phone would be available the 17th. I had to gain access to the account called the store and the customer service line friday sat and sun to run around, i dont knows and our next shipments. Finally i got fed up and sent a letter to a corporate member of Bestbuy with my experience and telling them I more than likely would not be buying another phone from them. Its one thing to tell customers hey your phone won't be available until next week up front. Cool i know how it works and backordering can suck. But to tell people paying their money that you just have to wait, we dont know and be patient is unacceptable. Explained the customers are there first priority and are the reason they are successful and deserve communication regardless. Basically, the end story is i'll be getting a gift card in the mail. I also got a call promptly the next morning that my phone was available. Smh.
See i thought this was just me, same issue of pre-ordering on 10/9 except the employee was new and didnt even do the preorder it correctly for me, just charged me for a $50 gift card, found out when i went 10/17 to get phone, have called every day since and nothing now i was reading the $200 trade in is only valid till 11/1?
wineguy said:
I placed my pre-order on 09/26/2014 with the ship to home option to avoid the short shipped supplies to the stores. It finally came on Wednesday and I activated it after work. When I went into the store for my price match (I was billed at $349.99 but they dropped it to $299.99), the store manager told me he can't do anything for me because it was an online order. When I asked for my $200 pre-order/rebate via Samsung, he told me that the promotion was changed and it had to be the phone that was on the line that got the upgrade. Definitely the last time I pre-order anything from WORSTbuy, maybe last purchase period....
Click to expand...
Click to collapse
Samsung promotion had nothing to do with Bestbuy preorder.
Update - So I got an email yesterday morning that my phone was ready to pick-up. You basically have a 24 hour WINDOW to pick up your phone after they email you. How does one set a capped window period to pick up a new phone when the preorders are LATE to begin with? I mean we are waiting and waiting but we could not even be in town when this email comes. I think there is something wrong with that whole system. Anyways, I was lucky that I had a Best Buy Mobile Manager taking care of me. They did honor the $200 credit (after I had to remind him). Purchase Price = $126 (after $200 trade-in) plus some change. The phone itself is a beast (everything from the screen to the materials is awesome). In terms of accessories, I would suggest you guys buy all your **** before and have it ready because Best Buy does not really have many accessories in store. Also, there were issues with activation while in store. The manager called Sprint and they had said that their provisioning services were down nationwide so I had no service for about 4-6 hours. All in all, don't preorder from Best Buy unless you want the hassle. LESSON LEARNED
A while back, just after the Samsung promotion was announced, I fired off an email to Samsung asking them to do something better with an offer at Best Buy. An instant trade in credit on any working smart phone and $50 upgrade bonus on top of that should satisfy most US buyers and leave a lot of others not so fortunate, envious. Had the phones been broadly and readily available and Best Buy chains fully aware of the policies, this would have been a hit that many would have been happy with and look to replicate with repeated patronage. My local BB got it right with some pre-launch dialogue and not so good broad communication on the terms of any working smart phone looked up as $0/recycle. The word was put out to other mobile assistants while I was there, the third person in line. They seemed to have stock and were even trying to get customers the color they preferred. Mileage varies; sorry not everyone got the same or better experience. But to me this was a win and would pre-order there again. I don't think it was all Best Buy's fault. Ample and broad stock may have made this much better of an experience for most. Add it's good to hear that Best Buy is honoring the terms for those in-store pre-orders that were late. Some stores also made exception before hand on terms to satisfy those made online to home delivery because the pre-orders were longer being taken. Cheers and congrats to all who got the terms right. Regards to those that didn't or weren't eligible.
Sent from my SM-N910P using Tapatalk
Pretty sure this whole thing is due to best buy overselling the 200 trade in credit. It runs until 11/1. Guaranteed on 11/2, note 4 's will be available for people walking in. Every sprint store in the area has them readily available. This is not just sprint either, best buy has no stock for any carrier and still has not full filled their preorders. At least within 100 mile radius of costa mesa ca. Bummer it was a good deal. Also if your pre order comes in after 11/1 supposedly the 200 trade in deal is out the window, said my local store.
Sent from my SPH-L900 using XDA Free mobile app
That's my thought. That's why I picked it up at the sprint store.
urbanlink said:
Also if your pre order comes in after 11/1 supposedly the 200 trade in deal is out the window, said my local store.
Click to expand...
Click to collapse
Best Buy's semi-official stance is that they will be honoring trade in's for all preorders, as mentioned here.
While I don't hesitate to think poorly of Best Buy, this was a multi-million dollar ad campaign - my local stores were slathered in banners, signs, stands, displays, etc touting the $200 trade in FOR PREORDERS ONLY, not to mention the press spreading word (blogs, etc). I can't see how Best Buy could just renege on the the core and only aspect of their advertising, especially after money has already changed hands. Now on the other hand, I think anyone wanting to buy within the extended offer period (non-preorder) will be out of luck, as incoming stock is going to preorders instead and by the time that equalizes the promotion will be over.
I had bricked my S6 Edge 128gb yesterday trying to root it and after no solution in the short term went to customer service to get support. In the end they ended up ordering me another phone. I was able to fix my bricked phone by performing a factory reset in the recovery shortly after rendering the incoming phone pointless.... I come home from work today and find this... Not only do I have 2 S6 edges, but one was delivered to me this quickly? T-mobile you've got a customer for life.
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pretty awesome. but definitely do return the older one before they charge your card again. and to root the s6 edge, we need to use the regular s6 file. they are essentially the same phone. dont know why there are 2 different root files.
osmosizzz said:
pretty awesome. but definitely do return the older one before they charge your card again. and to root the s6 edge, we need to use the regular s6 file. they are essentially the same phone. dont know why there are 2 different root files.
Click to expand...
Click to collapse
That! and also hide your address on the pic!!
I have had nothing but fantastic experiences with T-Mobile customer service (unlike when I was with Verizon). I know T-Mobile's coverage isn't the best, but it is great where I live, and what they are doing as a company is awesome. I am super happy with T-Mobile (switched to them a little over a year ago after being with Verizon since the late 90s).
I've had amazing experiences every verizon interaction I had. I just switched to tmobile a few days ago and they're just as well. Could just be my area. Plus tmobile has unlimited (2-3g no matter what) 4G DATA! On verizon, you can get 50gb a month if you want.. but you're paying $500+ every month for that.
Huh. They tried to send me a replacement phone and it won't get here for a week and a half. They're also having me send the old phone now. I'm not particularly pleased.
Anyone having issues with overheating and Wi-Fi calling draining the battery? From what the store said is they charge a $50 restocking fee to replace a device now even if it's the same model, and the manager told me on the phone that they cannot detect overheating on their machines most of the time, so they cannot waive the fee.
I had a great experience with T-Mobile. I called them to get an unlock code and they granted it and sent me an email within 12 hours telling me I could unlock it. Well it did not work and they apologized and asked if they could send me a replacement. That was today, I'll have the replacement tomorrow and I then send the old one back. I never had that quick of a turn around with att. Thanks T-Mobile.
verks said:
I had a great experience with T-Mobile. I called them to get an unlock code and they granted it and sent me an email within 12 hours telling me I could unlock it. Well it did not work and they apologized and asked if they could send me a replacement. That was today, I'll have the replacement tomorrow and I then send the old one back. I never had that quick of a turn around with att. Thanks T-Mobile.
Click to expand...
Click to collapse
finally got mine unlocked. contacted them on twitter. told me to give them the imei and my number . gave them the information, told me id receive and email within 24 hours. 30 minutes later, i go into the unlock app and bam, unlock successful. now using my tmobile s6 edge with my cricket wireless. after trying tmobile for 3 weeks, it works but when in buildings, data and service goes south. glad they were able to unlock my device. A+ for customer service.
I just switched from ATT to TMO last week and they are great.
Went to ATT store trying to get a S6 Edge at full price and they told me they couldn't sell it to me because they had limited qty. 2 hours later I switched to TMO and never looked back. In fact, I get better LTE reception at work with TMO
Sent from my SM-G925T using XDA Free mobile app
Yes and T mobiles are best for use. I am using it.
mobiletv.com.pk
gclancer said:
I just switched from ATT to TMO last week and they are great.
Went to ATT store trying to get a S6 Edge at full price and they told me they couldn't sell it to me because they had limited qty. 2 hours later I switched to TMO and never looked back. In fact, I get better LTE reception at work with TMO
Sent from my SM-G925T using XDA Free mobile app
Click to expand...
Click to collapse
Wierd they didn't get the old phone from you before replacing.. usually happens to my provider..
Having a issue with the camera on my S6 Edge. Rep said will ship ya out a new one next day. Love T-Mobile. Everyone should like them since they come out with new things that help save customers money. Then the other carriers usually follow.
I agree. I'm often surprised by how friendly the TMO customer service people are over the phone. I had an issue with my OIS not focusing and TMO promptly shipped another phone to me, with overnight delivery. The associates in store, is a whole other story, but the customer service people over the phone are amazing.
moot1 said:
I agree. I'm often surprised by how friendly the TMO customer service people are over the phone. I had an issue with my OIS not focusing and TMO promptly shipped another phone to me, with overnight delivery. The associates in store, is a whole other story, but the customer service people over the phone are amazing.
Click to expand...
Click to collapse
I agree
I know a guy at a tmobile store just from buying so many phones from him. The guy hooks me up and always takes care of me. I just make sure he's working when I go to the store.
sweets55 said:
I know a guy at a tmobile store just from buying so many phones from him. The guy hooks me up and always takes care of me. I just make sure he's working when I go to the store.
Click to expand...
Click to collapse
Hey Sweets55, did you order your phone in store? I am trying to get another shipped to me, but idk if it's a warranty replacement? The normal store I went to gave me hassle to exchange my first S6 E 32 GB in White. I went three times, which required multiple calls to Customer Service and Tech Support. Then, the manager changed it out to me, but I do appreciate his honesty since he said that if tech support feels that we should replace it, then I will go with it. I had the same issues, but he wasn't in yesterday. They didn't have stock either, so it didn't help since my second S6 Edge was Black 32 GB since they didn't have stock. I called Tech Support prior and they said my phone was registered as a White under my EIP, but which I paid off in full 5 days after purchase. I don't want a refurbished unit. What can I say to Customer Service or Tech Support? I had to drive 36 miles to go to a store with a lousy gung ho corporate line toting manager to waste 2 hrs of my time. He wanted me to pay up a restocking fee since he didn't feel the phone had any issues. Talk about lousy service for me that is.
nviz22 said:
Hey Sweets55, did you order your phone in store? I am trying to get another shipped to me, but idk if it's a warranty replacement? The normal store I went to gave me hassle to exchange my first S6 E 32 GB in White. I went three times, which required multiple calls to Customer Service and Tech Support. Then, the manager changed it out to me, but I do appreciate his honesty since he said that if tech support feels that we should replace it, then I will go with it. I had the same issues, but he wasn't in yesterday. They didn't have stock either, so it didn't help since my second S6 Edge was Black 32 GB since they didn't have stock. I called Tech Support prior and they said my phone was registered as a White under my EIP, but which I paid off in full 5 days after purchase. I don't want a refurbished unit. What can I say to Customer Service or Tech Support? I had to drive 36 miles to go to a store with a lousy gung ho corporate line toting manager to waste 2 hrs of my time. He wanted me to pay up a restocking fee since he didn't feel the phone had any issues. Talk about lousy service for me that is.
Click to expand...
Click to collapse
Seriously, don't bother with the retail store. They will try anything possible to prevent replacing your phone. Call T-Mobile loyalty support and ask for a warranty replacement. There are no refurbished S6 Edge being sent out at the moment since the phone was just released. They will send you a brand new replacement without the box and accessories. You'll receive it the next day and if something is wrong with that, they'll send another one to you via next day.
DADDYDC650 said:
Seriously, don't bother with the retail store. They will try anything possible to prevent replacing your phone. Call T-Mobile loyalty support and ask for a warranty replacement. There are no refurbished S6 Edge being sent out at the moment since the phone was just released. They will send you a brand new replacement without the box and accessories. You'll receive it the next day and if something is wrong with that, they'll send another one to you via next day.
Click to expand...
Click to collapse
What if my account has only been active for 6 months? I had T-Mobile prepaid from when I was 15 to 20 and then came back when I was 21 had my own account and then merged on a family plan in October. Will they give me white like my original one was? What about the fact I got black due to a lack of supply at the store? The system for tech support shows White.
nviz22 said:
Hey Sweets55, did you order your phone in store? I am trying to get another shipped to me, but idk if it's a warranty replacement? The normal store I went to gave me hassle to exchange my first S6 E 32 GB in White. I went three times, which required multiple calls to Customer Service and Tech Support. Then, the manager changed it out to me, but I do appreciate his honesty since he said that if tech support feels that we should replace it, then I will go with it. I had the same issues, but he wasn't in yesterday. They didn't have stock either, so it didn't help since my second S6 Edge was Black 32 GB since they didn't have stock. I called Tech Support prior and they said my phone was registered as a White under my EIP, but which I paid off in full 5 days after purchase. I don't want a refurbished unit. What can I say to Customer Service or Tech Support? I had to drive 36 miles to go to a store with a lousy gung ho corporate line toting manager to waste 2 hrs of my time. He wanted me to pay up a restocking fee since he didn't feel the phone had any issues. Talk about lousy service for me that is.
Click to expand...
Click to collapse
nviz22 said:
What if my account has only been active for 6 months? I had T-Mobile prepaid from when I was 15 to 20 and then came back when I was 21 had my own account and then merged on a family plan in October. Will they give me white like my original one was? What about the fact I got black due to a lack of supply at the store? The system for tech support shows White.
Click to expand...
Click to collapse
You can ask and they'll put it down on the notes but that's up to the folks in the warehouse to decide. That's what they'll tell you unless you keep at it and let them know how much you really wanted the white s6.
I got a message from Samsung last night to power down my phone immediately and take it to my carrier's store and get a replacement S7 or S7Edge. If I choose to stay with the note they were to provide loaner phones until the new Notes arrive. Verizon told they are doing no such thing and pick another phone or keep using this one until the new ones arrived.
I think this may have been ordered by the CPSC. Here is the link : http://www.samsung.com/us/note7exch...=7731125&CID=eml-mb-cph-916-1199-emailversion
I wonder if Verizon will take responsibility if MY house burns down?
I talked to two techs on chat and both said I would be provided loaner phones.
I am not very happy right now and want to report them the CPSC.
Costco is not giving loaner phones.
ikarma said:
I got a message from Samsung last night to power down my phone immediately and take it to my carrier's store and get a replacement S7 or S7Edge. If I choose to stay with the note they were to provide loaner phones until the new Notes arrive. Verizon told they are doing no such thing and pick another phone or keep using this one until the new ones arrived.
I think this may have been ordered by the CPSC. Here is the link : http://www.samsung.com/us/note7exch...=7731125&CID=eml-mb-cph-916-1199-emailversion
I wonder if Verizon will take responsibility if MY house burns down?
I talked to two techs on chat and both said I would be provided loaner phones.
I am not very happy right now and want to report them the CPSC.
Click to expand...
Click to collapse
Hey bro, sorry to hear about your misfortune. Sucks that everyone is getting yanked around with nobody from Verizon or Samsung being on the same page. It's irritating and super frustrating to waste your time going down there to be turned down for a loaner when that's what is strongly recommended. I was irritated by the lack of real detail and guidance from the start of all this. I contacted Tami Erwins office, the Executive VP of Verizon Wireless. They still had no real guidance for any of my questions (sad they can't even offer more assistance) but maybe if you have time and want to contact them, maybe they can provide you even more assistance then they did me or at least maybe it will force them to get their asses in gear if more people contact them.
http://www.verizon.com/about/our-company/executive-bios/tami-erwin
There is a contact link to submit your grief / suggestions. Hope this helps in some way. I'm sticking with my Note7 till they get the new batch in.
Thanks for that info. I will send them an email, but I am still gonna call and try to escalate the situation.
I don't think I should have to turn off my phone and sit there with idle cell service I am still paying for. Plus I need my phone.
They said I could exchange it for any phone in the store.... I wounder if they would give me the Droid Z with projector accessory? LOL
ikarma said:
Thanks for that info. I will send them an email, but I am still gonna call and try to escalate the situation.
I don't think I should have to turn off my phone and sit there with idle cell service I am still paying for. Plus I need my phone.
They said I could exchange it for any phone in the store.... I wounder if they would give me the Droid Z with projector accessory? LOL
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Click to collapse
Haha good question, would be nice if you could! I haven't had a chance to call yet, but here's the executive number for Verizon Wireless too, if you wanna call.
18004356622
Got a canned email from that one executive saying someone will be in contact with me soon.
ikarma said:
Got a canned email from that one executive saying someone will be in contact with me soon.
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Yup! I got that too, I was contacted within one business day later (2 days ago now) and it was a member of Tami Erwin's team to "handle" my matter for her. Yet....nothing was handled, I wasn't offered any real answers for my 7 or so questions, I just kept being told that they aren't sure when new batch Note7's would be in. I asked questions like would there be a 'line' of sorts to get in for those who wanted a new Note7. I asked if the Note7 would be put on sale to the the public as well as for those who want to exchange or if first they will hold back all new Note7's specifically for the recall and exchange then once we are all taken care of, then put the Note7 on sale to the public. I asked a few more questions and none of them were really answered, it's been frustrating to not get any answers.
I am still on the phone with an agent and she spoke with her supervisor and she is telling me that I can go into the verizon store and exchange the phone for any phone and then when the new Note 7s come in I can do another exchange. She is telling me it won't affect my BOGO rebate..... I don't know if I trust that. I stand to lose $672.
Just got off phone with rep. She said that she noted my account to allow an exchange and then another exchange when new Note 7 comes out. She said I would have to do this at Costco though. She also said this would not affect my rebate. However the guy at Costco said this would kill my rebate. But she noted my account so I hope it sticks, getting on chat support with rebate center now.
What a cluster F for everyone involved.
Just got off phone with rebate center and he verified (through earlier meeting with his supervisor this morning) that the rebates will still be honored if you use a loaner phone temporarily.
So, off to convince Costco to loan me a phone. Which should I try out?
Ha! Costco said they got an email on how to handle loaner phones. Dial 611 on your verizon phone, tell them you have a Note 7 and need a loaner phone and they will overnight you one. Trying now, will report.
There is no loaner phone really. Verizon allows you to return your Note, cancels the dev contract if you have one, gets you into a new phone and promises to allow you to go back to the Note when available. With conditions.
You get a $25 store credit for accessories.
You get to trust Verizon for the flip back to Note7.
whoofit said:
There is no loaner phone really. Verizon allows you to return your Note, cancels the dev contract if you have one, gets you into a new phone and promises to allow you to go back to the Note when available. With conditions.
You get a $25 store credit for accessories.
You get to trust Verizon for the flip back to Note7.
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The Costco Kiosk is an independent company and doesn't follow Verizons policy. I could lose the BOGO if they switch to another phone.. Anyway, Costco had no clue what to do and they are gonna call me tomorrow. I have Verizons ear on twitter right now. DMing them at the moment.
I want Verizon to handle the whole thing and to accelerate my rebate so I don't have to worry about losing it.
If you all think that Samsung's notice is of any value to Verizon you are mistaken.
Samsung's notice states that you can bring your Note7 back to your reseller and get a J SERIES phone to use in the interim until the Note7's are back in store available.
Samsung's notice states you will receive a $25 in store or bill payment credit from your carrier.
Verizon's approach has been you can chose the phone of your liking.
They will deactivate the Note7 device contract and activate the new device contract so if you do not return for exchange it is your keeper. You have 14 days from the date of availability to return for your Note7.
You can use that phone until the Note7 arrive for replacement. It is actually your new phone if you do not return within the specified time.
You will get $25 to use for accessories in store only.
I asked about the BOGO. BOTH phones must be returned presently. What this means to you is based on how far along your ownership of the phones is.
whoofit said:
If you all think that Samsung's notice is of any value to Verizon you are mistaken.
Samsung's notice states that you can bring your Note7 back to your reseller and get a J SERIES phone to use in the interim until the Note7's are back in store available.
Samsung's notice states you will receive a $25 in store or bill payment credit from your carrier.
Verizon's approach has been you can chose the phone of your liking.
They will deactivate the Note7 device contract and activate the new device contract so if you do not return for exchange it is your keeper. You have 14 days from the date of availability to return for your Note7.
You can use that phone until the Note7 arrive for replacement. It is actually your new phone if you do not return within the specified time.
You will get $25 to use for accessories in store only.
I asked about the BOGO. BOTH phones must be returned presently. What this means to you is based on how far along your ownership of the phones is.
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Are you saying I could just return both of my phones and cancel my service with not penalty since I am a new customer?
ikarma said:
Are you saying I could just return both of my phones and cancel my service with not penalty since I am a new customer?
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The BOGO deal links the two phones together so yes, it would seem you can, unless you bought them on a 2 year service contract. That contract is separate from the devices, or device contract.
A cancellation fee on the service contract probably would be needed if you signed one. The network is not exploding, just the phones...
I bought the phones specifically because of the Bogo deal so I could use that money to pay off Sprint. Now no one wants to give me a loaner phone or exchange my phone till the Note 7 comes out. And no one if sure if I will still get the BOGO. If I could jump ship right now with no penalty I think I would.
ikarma said:
I bought the phones specifically because of the Bogo deal so I could use that money to pay off Sprint. Now no one wants to give me a loaner phone or exchange my phone till the Note 7 comes out. And no one if sure if I will still get the BOGO. If I could jump ship right now with no penalty I think I would.
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Also, I had to get past the initial sales person and to the manager for a "loaner" to be made available to me. The salesperson claimed I should shut the phone off and activate another phone in the meantime. I claimed I had a Chat message with Verizon Online that offered a "loaner" and I had no other phone to use as I traded in my old one. Only then was the "loaner" made available to me.
And only at the very end of the process was the $25 store credit made available to me after I asked. The salesperson needed to confer with the manager on this as well.
So a note of caution to you all. Get to the manager and get assurances because some of the sales staff are way in the dark.... So far in the dark that my "salesperson" didn't even know the Note7 had an Edged screen.....LOL
---------- Post added at 02:07 PM ---------- Previous post was at 01:55 PM ----------
ikarma said:
I bought the phones specifically because of the Bogo deal so I could use that money to pay off Sprint. Now no one wants to give me a loaner phone or exchange my phone till the Note 7 comes out. And no one if sure if I will still get the BOGO. If I could jump ship right now with no penalty I think I would.
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Not sure how my last post quoted you but anyways...
It s best to wait for the Note7 to be available so there is a clear path to another Note7. You will have legal standing to fight them if they refuse the BOGO to you. Small claims court is free to you and you would certainly win.
See, you did not purchase a Device ID, you purchased a defective device so it will not matter if the Device ID is the same as long as you go with another Note7 replacement. This is pretty simple stuff really. I would not worry except while charging in the meantime of course.
Wow! I just called Verizon about my Note 7 that I purchased on line through my business account, and they really offered no loaner. They said that I was free to activate one of my older phones that I previously had on the line. When I said that was not possible, I was told that if I noticed no overheating on my Note 7, I could keep using it and just call them back if I ever did notice any overheating, and they would then let me swap it for another Galaxy phone. I am very surprised that they are not being more proactive on this.
I sat on hold for 35 minutes last night before I gave up and again 15 minutes just now. I can't even get a live person on their website chat, only the automated BS.
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