Android Revolution 5.2 E-mail Question... - Desire HD Q&A, Help & Troubleshooting

Guy's,
I have upgraded to 5.2 and setup my hotmail account through the exchange active sync with push mail.
When an e-mail is received and I delete it from my phone it deletes then a minute later my phone goes off alerting me to a new e-mail only to find its the same e-mail back in my inbox again...any ideas?
This was happening on 5.1.11 too but not on rom's before this...help its driving me mad!

It's a bug with the sense email app. It has something to do with the ssl certificates hotmail uses, and the sense email app not accepting them. Basically, if you use an AOSP rom, you'll notice that there's a checkbox for "Accept all SSL certificates" when you're setting up an exchange account. On a sense based rom, it doesn't have that. I was hoping the new base would've fixed it, but they still haven't fixed the problem.

Thanks for the info...thats interesting as in version 5.1.11 it worked a treat...

That's even more interesting because I haven't been able to get it to work properly on any sense rom, including the stock rom on my Inspire.

bubbinator91 said:
That's even more interesting because I haven't been able to get it to work properly on any sense rom, including the stock rom on my Inspire.
Click to expand...
Click to collapse
Whoops, sorry totally got the wrong version in my last post there! It was the version before 5.1.11...it was beta 4 (sorry not sure on version number)...however it did have sense and it worked a treat...
Hmm I have even tried version 5.2 and flashed the no sense script but still an issue....
Don't suppose there are any rom's out there with it working? I would go back to the B4 version however it was very laggy :-(

I have finally found a working solution to get the exchange active sync working!!
I have downloaded the android mail client that was released in 2.2. Setup my hotmail account and I now have true two way syncing with push mail!!
Drop me a pm with your e-mail address and I will send over the apk...alternatively I found it from google

Related

[ROM 2.2] No push mail with multiple Gmail accounts

Hey everyone,
I've installed the r6 Sense Modaco ROM and my 2d and 3d GMail accounts don't automatically sync...
Is it an issue due to the original ROM leaked from HTC or not ?
Is there a way to get back the auto-sync ??
Thanks !
-- ant1
its a bug, it works for some, not for others. I've had it working and not working on different roms, so its not device specific. Quick solution is to get k9 mail off the market and use that for your push accounts.
Hum ok. But is there a way to know which rom has this issue?
Is it specific to a rom, a device or something else?
Sent from my HTC Desire using XDA App
I have this problem too, but it seem work just fine 2 or 3 days after flashing.
I found this problem in every sense ROM installed, I was wondering it caused the new version of gmail.. IMHO..
The second gmail account is given the choice to push emails after a few hours, just keep checking back under accounts & sync.
Sent from my HTC Desire using XDA App
OK. I've installed k9mail for now as I don't like the HTC Mail App.
But I didn't understand, is the system goin to ask me if I wanna activate push on my Gmail accounts ? Is that simple ? Just wait ?
I don't really understand what causes that bug if it's going to reactivate itself...
If anyone understand if this bug in specific to HTC ? To FroYo ? Is it a config file miswritten ?
No one ? Because I have a personnal and a professional Gmail account...
joeminic said:
I have this problem too, but it seem work just fine 2 or 3 days after flashing.
I found this problem in every sense ROM installed, I was wondering it caused the new version of gmail.. IMHO..
Click to expand...
Click to collapse
Mine also startd working 3 days after i flashed the rom
You can force this by opening GMail-app, selecting your account, pressing menu and choosing the sync-button. After a few seconds your inbox will show up.
If you THEN go to the main menu under accounts & sync you can check mail-sync immediately.
But this does not solve the problem that your additional GMail account(s) won't get synced. It works for some time after a fresh install, but then suddenly it will stop working. Don't know why... This only seems to happen on Sense Froyo-ROMs.
EDIT: I just realized: If you go under accounts & sync in the main menu and select "sync all" button, then you start to receive notifications for your additional accounts again. At least it worked for me, let's see for how long
I have the same problem after installing the OFFICIAL FroYo update on the HTC Desire. The sync sync settings are there, but it just ignores the setting for all but the first account.
Same here, issue with official FroYo release. Second account won't push. It did at first but now nothing is coming in unless i sync manually.
The account that doesnt pusg is corporate gmail not sure if that's related though.
Really hoping somebody knows a fix because i prefer to roll back to 2.1 rather than not having push mail available
Oddly my other Gmail accounts are now syncing normally. Push mail is active too.
I didn't do anything for that... Strange !
I have the same problem, i install it yesterday, i havec 4 account, and just one push...
Thought that worked, and it did for a single message, but doesn't stick.
I'm also having the same problem since my Desire updated to Froyo last Sunday.
Out of 5 accounts only the first one does push email now. Doesn't seem to be related to the type of account since the 4 that don't push are a mix of normal gmail and corporate Google app accounts.
Would it help to compare our version numbers? My build says 2.09.405.8
Hope they solve it soon...
On the Google help site there is now the following posts:
Hi folks,
Thanks for your reports. We're right now looking into a general issue affecting the ability of additional accounts to auto-sync on some HTC devices with the latest version of the Android firmware.
To summarize what you've been reporting, this means if you have a device such as the HTC EVO 4G or HTC Desire, and you've recently updated your firmware to version 2.2, then auto-sync may only work for one account on your device -- the 'primary' account -- and not for any subsequent accounts you may have added to your phone.
In the meantime, you can still use Gmail on these devices with your additional account(s), but you'll have to manually check for new mail (Press <Menu>, then select Refresh).
We're in touch with HTC on this issue, and I'll be sure to update this post when I have news to share.
Regards,
Ethan
Click to expand...
Click to collapse
and
I have a temporary workaround for those who might be experiencing this issue on the devices I mentioned in my earlier post.
To get sync working again for the additional account(s), try following these steps:
1. Press < Menu > on your device.
2. Select Settings.
3. Select Accounts & sync.
4. Select the affected account.
5. Tap the 'Sync Now' button at the bottom of the screen.
Repeat these steps for other affected accounts.
We continue to look into this issue and I'll be posting here with any updates.
Ethan
Click to expand...
Click to collapse
So I guess that we now sit and wait however my 2nd Gmail account does sync on it's own every now and then so I have to question if the problem may be at least partly on the Gmail platform.
Hmm
Is there any news in this case? Can't get my Desire to sync my 2. and 3. gmail account...
Will it work with a custom rom?
In the custom roms, some of them writes they have a new version Gmail 2.2.1 i think... Will this custom rom have fixed the push problem for the second and third gmail account?
Nope. I have Fresh rom on my EVO, it has the newest gmail. no change.
ChiefSpoonS said:
Nope. I have Fresh rom on my EVO, it has the newest gmail. no change.
Click to expand...
Click to collapse
Yep. Same here. Fresh installed and second GMAIL account won't auto sync.
I hope there is a fix for this soon !!

[q] htc mail bug? - ota froyo update

Wanted to check if anyone is having problems with the stock HTC MAIL APP after Froyo OTA Update.
I use my Desire for work emailing and usually download my emails to both my Desire and notebook. I'm aware of the previous bug in 2.1 where emails get deleted of the mail server if they are deleted from the phone.
After the OTA update, I am still able to download emails to both my Desire and notebook, but if I "refresh / check for new mail" HTC Mail deletes all previously downloaded emails in my inbox.
I tried K-9 Mail and the same thing happens!
Is there a setting that I'm missing? Appreciate any help!
I was having the same issue,but have resolved it by changing my account settings from POP3 to IMAP.
Hope this helps...
Sent from my HTC Desire using XDA App
Thanks, but changing to IMAP (server port 143) didn't help.
Same thing happens. Any other suggestions?
Called the Australian arm of HTC Customer Service and surprisingly got a call back in about an hour. They did some "tests" and now acknowledge the problem and promised to call me back in a few days with a solution. Fingers crossed!
Will post results if successful for others with this problem.
Mail missing
Hi
Having the same problem and changing to IMAP did not help.
This is wery iritating.
omb
Someone from another thread suggested a workaround by setting your native client (outlook) to NOT delete emails from the mail server after it has been downloaded.
This wont' work for me as I have size restrictions on my account.
I've just been forwarding the emails to myself and the emails get stored in my SENT folder. Irritating, I know, but at least I have a copy of it on my phone.
smpt change smtp
"smpt change smtp"
I'm not sure what you mean, could you please elaborate! Thanks.
Any fix on this yet...driving me crazy.
This sucks, I even flashed a rom from Modaco that's totally stock except it has root, did a wipe before and still have the same thing.
jk2 said:
Wanted to check if anyone is having problems with the stock HTC MAIL APP after Froyo OTA Update.
I use my Desire for work emailing and usually download my emails to both my Desire and notebook.
Click to expand...
Click to collapse
After the Froyo update my HTC Mail app can't connnect to my google e-mail, using IMAP. I can still use my dedicated Gmail app for this, it's only the HTC mail app that will not connect.
Spoke with HTC Customer Service earlier, supposedly they're working on a patch to get the mail app working properly. Unfortunately, no indication of when!
I posted this in another thread:
Crap. I have the exact same problem. As soon as you download to your pc from the server the emails are gone. No solution yet? There is a workaround you can go to your native client (outlook) go to advanced setting and check "leave emails on server". Until this is fixed this is all we can do.
Here is a brief tutorial for Outlook 2003:
Under the Delivery section of the Advanced tab, Outlook 2003 lets you define how to handle downloaded and old emails on the mail server.
By default, Outlook 2003 downloads your emails from the server, and in effect deletes them from the server after successful downloads. Without needing access to the mail server itself, you can customize Outlook's email deletion behavior. Outlook 2003 gives you thee options.
Checking the Leave a copy of messages on the server checkbox instructs Outlook 2003 to leave a copy of your emails on the server indefinitely. You or your System Administrator will then need to delete the emails from the mail server itself.
Complementary options can refine how long, and under what conditions Outlook 2003 should leave a copy of your emails on the mail server; I have mine set to 30 days.
Hmmm...this must not be a very common problem at all. I seached a ton of threads and can't fine any complaints about this. Why the hell is this happening only two a few of us i have no clue???
Wiped data/cache before both rom installs.
Just wiped data/cache/ext and re-installed the third different (1 bone stock rom, 1 stock with ap2sd, one cyanogen fully custom) custom rom. Same problem as before. I've not given up and will hope for a fix in the next update from HTC or a patch.
I've done the same. Tried a few different ROMs and all have the same issue of deleting my INBOX.
I've reverted back to 2.1, pity as I was getting used to 2.2. Can't work without properly functioning mail app.
Will post a solution if and when it is finally available.
jk2 said:
I've done the same. Tried a few different ROMs and all have the same issue of deleting my INBOX.
I've reverted back to 2.1, pity as I was getting used to 2.2. Can't work without properly functioning mail app.
Will post a solution if and when it is finally available.
Click to expand...
Click to collapse
Thanks PM me and post here (i subscribed) if you hear anything also i'll do the same for you.
Hi, just had OTA software update to 2.12.110.4 and seems to have solved the problem................ finally
Thanks, do u have a link by chance?

Exchange ActiveSync Mail Force Close Issue With All ROMS

This happens every time when I click on an email. It crashes every time. Is this a known issue? I can get around using a mail widget. But I like to use the native mail app. following is the error I get:
Sorry!
The application Mail (process com.htc.android.mail) has stopped unexpectedly. Please try again.
Please help!!!!!
more background would help as to what steps you have taken:
My suggestion is to do a factory reset and wipe all via AMON and install fresh ROM. I am having issues only with Exchange on CM, all sense mail apk's work for me.
cperera said:
This happens every time when I click on an email. It crashes every time. Is this a known issue? I can get around using a mail widget. But I like to use the native mail app. following is the error I get:
Sorry!
The application Mail (process com.htc.android.mail) has stopped unexpectedly. Please try again.
Please help!!!!!
Click to expand...
Click to collapse
I have done everything wipe, factory reset. This is Lotus Notes 8.5.1 Traveler. Exchange and Notes both uses ActiveSync protocol for push mail.
I was wondering if anybody else is having similar issues.
Sent from my PC36100 using XDA App
For starters your in the wrong threads, this should be in the General Questions,
But info needed is rom your using, version of email program.
As I use Exchange Active Sync on all the roms I have tested from 2.1 and 2.2 version even the Cyanogenmod Default works fine for me. My office uses the new Exchange 2010 servers.
Now notes is a far different thing. It might use the same protocol but that does not mean it is the same setup.
Never heard of this issue with Exchange 2007, or greater. What ROM and mail apk are you using?
willing to bet it's got something to do with lotus, and not the mail app. Tell your corp to stop using horrible lotus and use horrible exchange instead
As opposed to?
afflaq said:
willing to bet it's got something to do with lotus, and not the mail app. Tell your corp to stop using horrible lotus and use horrible exchange instead
Click to expand...
Click to collapse
Loading Signature....
afflaq said:
willing to bet it's got something to do with lotus, and not the mail app. Tell your corp to stop using horrible lotus and use horrible exchange instead
Click to expand...
Click to collapse
Agreed. Lotus really sucks, at least at working with third party software. I've never met a developer that didn't hate any attempt to integrate with Lotus.
Lotus Notes... eww...
Well... I sync with Exchange Server 2007 and I had zero problems with custom ROMs.
Well, I am having the same issue... Force close when I try and look at any message from ActiveSync in the default Sense mail client.
I am running a stock EVO, not rooted with the 3.29.651.5 Software.
I do have the beta LN Traveler client installed. I did not try to uninstall that and connect the default mail client again. I am wondering if it has something to do with the ?requirement? that mail be stored encrypted on the device?
Everything else seems to work, except actually reading the mail. Our IT department says they are going to cut all other clients off in the near future anyway. I really hate that because the LN Traveler client stinks (no surprise) in that nothing is integrated so agenda widget doesn't know about those calendar entries at all. Contacts is the only part that is integrated.
Yes, I hate LN, but some of us don't have a choice...
tschwenke said:
Well, I am having the same issue... Force close when I try and look at any message from ActiveSync in the default Sense mail client.
I am running a stock EVO, not rooted with the 3.29.651.5 Software.
I do have the beta LN Traveler client installed. I did not try to uninstall that and connect the default mail client again. I am wondering if it has something to do with the ?requirement? that mail be stored encrypted on the device?
Everything else seems to work, except actually reading the mail. Our IT department says they are going to cut all other clients off in the near future anyway. I really hate that because the LN Traveler client stinks (no surprise) in that nothing is integrated so agenda widget doesn't know about those calendar entries at all. Contacts is the only part that is integrated.
Yes, I hate LN, but some of us don't have a choice...
Click to expand...
Click to collapse
I am totally with you on this. Lotus Notes is a crappy email system and as users we do not have a choice. Traveler works perfectly on the iPhone and not Android. Our Lotus Notes team is also going to discontinue Android support. Just iPhone and Blackberry only. No one wants to fix the issue and IBM suck at support. That's it I'm done.
We have updated to 8.5.2.0 but I got the same problem you are talking about, have you found any solution?
Sent from my HTC Desire using XDA App
Exact same issue
I know this is an old thread, but this is the only one I could find that matched my problem.
I'm running SprintLover ROM and using stock email app. Configured Exchange account fine and email headers and calendar syncs fine. Can open and edit calendar entries and it syncs. However, once I tap an email to open it, I receive a force close error.
I did a factory wipe, and did not install or sync anything other than the Exchange account - same story. Synced fine but could not open a message.
But sorry, I haven't found a workaround or solution yet.

Hotmail not working with 2.2 (incredibly re-engineered)

Hey guys, Just flashed the newest update of incredibly re-engineered to my dinc, been using older versions of inc re-engineered for a while. But hotmail still doesn't wanna work. Yes I've tried all the different types of pop, and exchange settings, and now I give up on trying to make hotmail work with the stock mail app. SO, gmail works just fine, I loaded up my gmail account, set my hotmail to forward everything to my gmail account, then set my gmail account to send messages under my hotmail address.
Problem solved. A real ass-backwards way of making it work so that I can have the mail widget, but it works. Of course other apps from the market will connect to my hotmail account, and I have maildroid, and thats nice, but this was the only way I could get hotmail to somewhat work with stock mail.
I will say, sometimes hotmail would sort of sync with the automatic settings, but it would only sync 10 messages at a time, and it sync'd my oldest messages first. So thats useless. I'd have to set it to sync-all in order for that to happen. All the other settings like days and how many messages, didn't take any effect. Then again, google probably considers adding windows features to a google phone to be sodomy. I'm not that surprised hotmail doesn't wanna work on my dinc
So I guess this is more of a comment thread than a question since things are working. But if you encountered the hotmail problem with android 2.2, and overcame it, please share.
Did hotmail ever work when you were running stock?
Nah didn't work right then either.
Sent from an incredible phone

[Q] GB Sense 3.0 + Exchange ActiveSync = Not working

I have now found a well functioning ROM, InsertCoins. The only thing that is not ok, is that I can't set up my Exchange account with ActiveSync in sense 2.1-3.0. Have tried several ROMS and have found that there must be something with the security policy in the sense 2.1-3.0 that is different. LeeDroids ROMs work "normally", but they do not have the user interface I want.
Got a tip about using TouchDown with ActivSync. It works, but then I'm stuck with touchdowns calendar, which I do not like anything special.
I'm surprised that I don't see many that have the same problem as me, so I wonder if there's something about the policy in my company who do this, or there are few that uses exchange account on their htc rooted desire .....
I'm running InsertCoin GB Sense v1.03 with Exchange Active Sync to our corporate mail server. Works just fine.
Our company uses a policy to force a PIN or password, with a maximum unlock time of 1 hour. Also it is Exchange Server 2007 (not sure which updates/fixes have been applied ATM).
Which version of Exchange Server is running in your organization?
Noppes123 said:
I'm running InsertCoin GB Sense v1.03 with Exchange Active Sync to our corporate mail server. Works just fine.
Our company uses a policy to force a PIN or password, with a maximum unlock time of 1 hour. Also it is Exchange Server 2007 (not sure which updates/fixes have been applied ATM).
Which version of Exchange Server is running in your organization?
Click to expand...
Click to collapse
I think that my company use Exchange Server 2007.
I get this message after I get through all registration and ready to finish...
"Exchange Policy error
Unable to sign in to your Wxchange account because your policy settings are incompatible with those on server.
Please contact your IT team for assistanse"
I believe that our security policy have max unlock time of 15 minutes..
Try another mail-client like e.g. K-9 Mail:
https://market.android.com/details?id=com.fsck.k9
MatDrOiD said:
Try another mail-client like e.g. K-9 Mail
Click to expand...
Click to collapse
Thanks, but K-9 don't have calendar, who is the main reason for me to use exchange on my mobile...
no prob here... google exchange in rcmix.
Sent from my HTC Desire using Tapatalk
vrolok71 said:
no prob here... google exchange in rcmix.
Click to expand...
Click to collapse
I can confirm that. No problems at all with Exchange integration. I have 3 (!) accounts push-synced on my RCMixS 1.6.2. Must be something else then.
/rant/ said:
I can confirm that. No problems at all with Exchange integration. I have 3 (!) accounts push-synced on my RCMixS 1.6.2. Must be something else then.
Click to expand...
Click to collapse
Tried RCMixS 1.6.2 now, get the same error after i make pin code.
In additional to the error message it says:
Security Policy Required
Policy Setting incompatible:
Allow storage card
Allow Desktop Sync
Contact your IT administrator for assistance...
I could stay at a working sense 2.1 version, but after seeing all the new features, I really whant to find out what it is that is not compatible. If not, I'll use Touchdown, it's the only way to get exchange to work.
So, what do Touchdown have/do, that can work around androids/my companys security??? I whish I knew... I hate the calendar in Touchdown, and I'm not able to use Jorte calendar or other calendars....
I did not have this problem with old interface, in any roms....
It makes me insane that I cant find out why this is....
Update: It was my company that had to make ajustments on exchange server to newer versions of Android. Now it works fine.
I have the same problem
I'm having the same issue. After running MikFroyo for about 6 months, I've been impatiently waiting for some GB rom to get stable and fully-functional enough to use as a daily--then of course as soon as I had a taste of Sense 3.0, that's what I want to run... For me, I'd be fine with using Touchdown (I just want the email), but I get the same error with that app as I get with Sense's embedded Exchange AS setup: Authentication error. I've checked and rechecked my username and password several times, and it works fine when I go back to Froyo (whatever sense). I'm on MikG sense 2.1v0.5, and I've tried VR Kingdom (Sense 3.0). I really like this MikG rom, that's pulled several elements of S3.0 into the 2.1, because it will run on my favorite kernel from way back in the Eclair days when I was running BakedSnack (this is the first GB ROM I've found that runs smoothly under my BakedBattery kernel-- hero-over #7).
I've rambled. I plan to check out some of the other mail programs mentioned above...
UPDATE: I tried Touchdown and k-9 Mail and DroidMail, all with unsuccessful results. I had submitted a case with the IT group at my company this morning and was waiting for some action on that (IT group is in India). A tech IM'd me and asked me what version of Android I was running--I told him 2.3.3, and he disappeared. So, I tried one more time on the native Exchange AS app, and viola, it worked--email, contacts, calendar are all syncing now. The notes in the case closure email state, "we have enabled your new device ID in server..." It seems like I noticed awhile ago that what my phone was called had changed, and I thought it was a GB thing, not a sense thing... Anyway, this may be a one-off case, or it may apply. Either way, I just wanted to update.
I also have problems using HTC's default mail client ever since Sense 2.1 and Sense 3.0.
I get the incompatibility with our corporate server due to:
- Remote Desktop
- Desktop sync
- S/MIME
Worked fine with Sense 2.0.
HTC must have changed/enhanced their security policy which has caused this issue.
Touch Down works, but if you actually go the "Security policies", it does mention incompatibilities with above, but it is ignoring them for now.
I wonder how one can report this to HTC?
I have similar problem - my corporate exchange does work only on Froyo (stock, Starburst) but fail to connect to server on Gingerbread CSW. I have tried Gingerburst, LeeDrOiD HD V3.3.1-Port-R2, RCMix S v2.0, InsertCoin 1.0.8 and all have same issue - server not available. Does GB identifies somehow differently? I know that server checks IMEI, but that is the same
Any hints would be welcome

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