Develop Bugs

too many server directs

Hi,
I am having a problem when I try and access my Sky.com email account from my Desire. I get to the Sky.com page, click on my email, sign in and then get "Data connectivity problem" and "the page contains too many server redirects" and then a "web page not available" screen.
I have plenty of memory available on both the phone and the SD card. I have cleared cache, history and cookies etc.
I have removed all reference to sky on the phone, googled it, and tried again. Same result.
I have no problem accessing my account on my pc and I used to be able to get onto the account using the phone. It makes no difference whether I am connecting via wifi or the mobile network.
Any ideas what this means and any ideas how to solve.
Thank you.

The browser is having a problem with the way the website redirects it to the correct page. Possibly try a different browser - Dolphin, perhaps?

Thanks for that.
Have just down loaded Dolphin (nice browser) but no joy, I get exactly the same messages.
It isn't a problem accessing the account however because I can, via my pc, organise the Sky emails to be sent to my hotmail account which I can access via the phone.
However, as I used to be able to access my Sky emails from the phone but now cannot, I want/need to sort it out!!
Any further ideas?

I don't have a Sky account so can't check to see exactly what's going on here. You say "I used to be able to access my Sky emails from the phone" - do you mean on your HTC Desire? And it's just stopped working properly? That being the case, I suspect you're going to have to wait for Sky to come up with a fix. NTL/Virgin users have experienced a similar problem: http://www.digitalspy.co.uk/forums/showthread.php?p=40027958

Thanks again.
I used to be able to access my e-mails directly from the Sky account on the Desire. I went abroad on holiday recently and couldn't access them (ie get into my Sky account after signing in) on the Desire, I presumed because I was out of the UK and something needed to be changed in my Sky email account settings.
However, since returning, the position remains the same. Google provide the email service for Sky.
PS And on that subject, I am also getting a security warning telling me there are problems with the security certificate in that the name of the site does not match the name on the certificate ie Sky is the site; Google is on the certificate!!

Did anyone get through this? I am getting the same damn problem.
Someone pls help.

Try operamini, that's what I allways use when websites play up.
Sent from my HTC Desire using XDA App

While on default Android Email application, my e-mail account & pass were stolen !!

While on default Android Email application, my e-mail account & pass were stolen !!
This problem may or may not be related to Epic 4G Touch or to Android, but it's the second time this has happened. See attached picture and try to find the problem !!! You guessed it, I moved from NY to Mexico in about 45 min !!!
After trying different Yahoo servers listed online, using the default Email application on my Epic 4G Touch (trying to get IMAP access instead of POP3) I noticed that my e-mail account & password were stolen. All my contacts received links to websites that side-loaded viruses into their computers.
I tried the following Yahoo servers, but I'm unable to pinpoint the faulty server address (most probably it's one of the servers without ssl requirement):
A)
incoming server = android.imap.mail.yahoo.com _ port = 143 (no ssl)
outgoing smtp server = smtp.mail.yahoo.com _ port = 465 (uses ssl)
B)
incoming server = imap.mail.yahoo.com _ port = 143 (no ssl)
outgoing smtp server = smtp.mail.yahoo.com _ port = 465 (uses ssl)
C)
incoming server = pop.mail.yahoo.com _ port = 995 (uses ssl)
outgoing smtp server = smtp.mail.yahoo.com _ port = 465 (uses ssl)
D)
incoming server = pop.mail.yahoo.com _ port = 143 (no ssl)
outgoing smtp server = smtp.mobile.mail.yahoo.com _ port = 587 (no ssl)
E)
incoming server = android.imap.mail.yahoo.com _ port = 993 (uses ssl)
outgoing smtp server = smtp.mobile.mail.yahoo.com _ port = 587 (no ssl)
Please note that I copied and pasted all the servers/ports as I found them listed online. I think that I tried all the combinations above, but I can't tell which one caused the problem.
EDIT 2/21/2012:
The way I personally think this has happened is that somewhere between my phone and the Yahoo server, there's some kind of automated program, sniffing for the e-mail/password combination when trying to connect WITHOUT using a secure SLL connection.
I checked my SENT folder from Yahoo and I can see all the e-mails going out, as if I had sent them myself. The above mentioned program red my entire contacts list, sent e-mails (in groups of 8 contacts at a time) in alphabetical order, until it reached the end of the list. After that it stopped. I was only able to figure this out about 30 minutes later, when I started receiving messages from "[email protected] <[email protected]>" because some e-mails were no longer valid.
- I'm fairly knowledgeable and I know my way around computers/electronics. I'm a cautious person that understands when and where an account can be hijacked... but this caught me by surprise. If this happened to me, it can easily happen to anyone... so keep your eyes open !!!
- my e-mail password is 10 characters long (upper & lower case letters + numbers + special characters) so brute force attacks are highly unlikely.
- It cannot be a hidden keyboard reader because I also have other e-mail accounts on this phone. The only hijacked account was the one that used the listed servers above.
- I was previously using Calkulin 2.8.1 ROM and I was testing various Yahoo servers (as listed above) when it first happened. I thought the custom ROM may have some security safeguards removed...
- I performed a complete ODIN re-install of stock ROM + Root, immediately after the first time my password was stolen.
- I was using the default Email client for approximately 2 weeks (with NO problems), until I decided to go back and see if Yahoo IMAP can be implemented ... and as soon as I started putting the servers listed above, it happened a second time... e-mail password stolen.
NOTES:
A) I have a feeling that using a connection WITHOUT SSL (as listed above) somehow exposed my account's name and password combination while trying to retrieve my emails. I thought I'm safe doing this because these are Yahoo servers, so I figured this cannot be the problem. I SHOULD HAVE KNOWN BETTER !!!
B) The first time it happened, I was using the phone's 3G connection and the second time I was on my WIFI at home, so the connection to the internet cannot be the problem
C) I don't have any applications installed that could possibly hijack my account. I have all the EL29 stock apps and the following downloaded straight from Market: Angry Birds, Barcode Scanner, Netflix, Speedtest and Viber. The only non-market item is AIO MOD (http://forum.xda-developers.com/show....php?t=1390304)
Well, did any of you have this problem on any Android phone ??? Did it happen to you on Yahoo accounts or others ?
_

Sounds like someone hacked your account, but I don't see how this has anything to do with Android.

You could have an app that's reading keystrokes and/personal data. You can try doing a virus scan with avg free (uninstall it afterwards if you don't want to keep it.)
If your password was easy to guess a bruteforce could've easily gotten it. Also do a virus scan on your pc.
Sent from my SPH-D710 using Tapatalk

Honestly? I'm sure yahoo is to blame...especially considering they've made their email act quirky on a lot of smartphones when not using the ymail app, I don't trust them.
Sent from my SPH-D710 using xda premium

Bielinsk said:
Sounds like someone hacked your account, but I don't see how this has anything to do with Android.
Click to expand...
Click to collapse
You may be right. It probably doesn't have anything to do with Android or the default Email application. I may be the only one that has had this problem.
The only part that I am 100 % sure about, is that it happened while setting up the servers for Yahoo on my E4GT, in the default Email application. This is the second time it has happened to me, while performing identical steps.
Overstew said:
You could have an app that's reading keystrokes and/personal data. You can try doing a virus scan with avg free (uninstall it afterwards if you don't want to keep it.)
If your password was easy to guess a bruteforce could've easily gotten it. Also do a virus scan on your pc.
Sent from my SPH-D710 using Tapatalk
Click to expand...
Click to collapse
I will run some anti-viruses, but from what I was reading online, they seem to be pretty useless on Android phones.
I will post my results.

I had the same thing happen to me with gmail last year. I installed a free live wallpaper from the market, and 5 mind later my account was phished and (tried) to mass email all my contacts. Showed me logged in from different countries etc. luckily google email caught it and suspended the account to stop it.
I had to change my password.
.: sent from my Samsung Galaxy S II Epic 4G Touch :.

Update:
I installed 3 antiviruses (Avast, Lookout and AVG Antivirus) and none of them found any problems, but I'm not surprised by this.
I was checking the Avast Firewall features and in the list I found 4 applications grouped together (I can't seem to find any references to what they perform exactly):
- SNSAccountFb
- SNSAccountLi
- SNSAccountTw
- SNS disclaimer
These applications appear legitimate (having a disclaimer installed is probably signaling a safe app) but I can't find any information about what it does.
Any help would be greatly appreciated... +1

Social network service
facebook and twitter
I don't know what li stands for. Those can be safely renamed to like ...apk.bak or whatever, if you don't use the built in widget crap for that stuff. I would be careful when installing new apps next time. I'd probably odin the phone back to stock rooted with full data wipe. Not the nodata choice. I'd also consider using a different email client. I don't know how good k9 is but people like it. I'd also get a firewall/whitelist/blacklist app that you can set up and choose what apps and services get out on the internet.

peryp9 said:
Update:
I installed 3 antiviruses (Avast, Lookout and AVG Antivirus) and none of them found any problems, but I'm not surprised by this.
I was checking the Avast Firewall features and in the list I found 4 applications grouped together (I can't seem to find any references to what they perform exactly):
- SNSAccountFb
- SNSAccountLi
- SNSAccountTw
- SNS disclaimer
These applications appear legitimate (having a disclaimer installed is probably signaling a safe app) but I can't find any information about what it does.
Any help would be greatly appreciated... +1
Click to expand...
Click to collapse
Those are all legit Samsung apps.

I have been checking my yahoo account on phones for years first blackberry then android with no issues. Its likely a password issue. Try something 9 or more characters not from the dictionary or your life. Using a phrase like yahoosucks but making it [email protected] makes it tougher to crack. I probably need to update some of my passwords too.

I have to say THANK YOU to all that contributed to my thread, trying to help solve this mystery.
I wanted to say the following:
- I'm fairly knowledgeable and I know my way around computers/electronics. I'm a cautious person that understands when and where an account can be hijacked... but this caught me by surprise. If this happened to me, it can easily happen to anyone... so keep your eyes open !!!
- my e-mail password is 10 characters long (upper & lower case letters + numbers + special characters) so brute force attacks are highly unlikely.
- It cannot be a hidden keyboard reader because I also have other e-mail accounts on this phone. The only hijacked account was the one that used the listed servers above.
- I was previously using Calkulin 2.8.1 ROM and I was testing various Yahoo servers (as listed above) when it first happened. I thought the custom ROM may have some security safeguards removed...
- I performed a complete ODIN re-install of stock ROM + Root, immediately after the first time my password was stolen.
- I was using the default Email client for approximately 2 weeks (with NO problems), until I decided to go back and see if Yahoo IMAP can be implemented ... and as soon as I started putting the servers listed above, it happened a second time... e-mail password stolen.
NOTES:
A) I have a feeling that using a connection WITHOUT SSL (as listed above) somehow exposed my account's name and password combination while trying to retrieve my emails. I thought I'm safe doing this because these are Yahoo servers, so I figured this cannot be the problem. I SHOULD HAVE KNOWN BETTER !!!
B) The first time it happened, I was using the phone's 3G connection and the second time I was on my WIFI at home, so the connection to the internet cannot be the problem
C) I don't have any applications installed that could possibly hijack my account. I have all the EL29 stock apps and the following downloaded straight from Market: Angry Birds, Barcode Scanner, Netflix, Speedtest and Viber. The only non-market item is AIO MOD (http://forum.xda-developers.com/showthread.php?t=1390304)

Tips for passwords!
http://xkcd.com/936/

This is a shot in the dark here, but did you have your yahoo account info on any past devices you no longer own? I had one of those MID tablets direct from China that I sold on craigslist. I did not include a SD card, and did 2 or 3 data wipes before selling it, and Christmas day I start getting emails thanking me for my Amazon app store purchases. Thankfully they were all free apps, I'm sure it was completely innocent - probably just some kid who got it for Christmas (poor kid, that thing was awful) but possibly something similar happened here with less innocent results?

rdsnyder said:
This is a shot in the dark here, but did you have your yahoo account info on any past devices you no longer own? I had one of those MID tablets direct from China that I sold on craigslist. I did not include a SD card, and did 2 or 3 data wipes before selling it, and Christmas day I start getting emails thanking me for my Amazon app store purchases. Thankfully they were all free apps, I'm sure it was completely innocent - probably just some kid who got it for Christmas (poor kid, that thing was awful) but possibly something similar happened here with less innocent results?
Click to expand...
Click to collapse
I see what you mean ... but no, I didn't have anything similar to your situation. The only device I had my e-mail retrieved from was a dumb phone (Blackberry 8350i) which I still own (I'm using it for morning alarm).
The way I personally think this has happened is that somewhere between my phone and the Yahoo server, there's some kind of automated program, sniffing for the e-mail/password combination when trying to connect WITHOUT using a secure SLL connection.
I checked my SENT folder from Yahoo and I can see all the e-mails going out, as if I had sent them myself. The above mentioned program red my entire contacts list, sent e-mails (in groups of 8 contacts at a time) in alphabetical order, until it reached the end of the list. After that it stopped. I was only able to figure this out about 30 minutes later, when I started receiving messages from "[email protected] <[email protected]>" because some e-mails were no longer valid.

I recently had some troubles with password theft in the email I used in the default mail program. I don't have Yahoo, but I use my ISP email service Cox. I had it happen twice as well, and didn't find any detectable issues on antivirus programs. I've been using MIUI ROM for the last few weeks and have not had any troubles since. I've never had a password problem before this happened. I doubt it's my phone ROM, I was using calks EL29 and his stuff has always been great. I'm not aware of having any weird free apps either, but who knows. Perhaps something blindly gained root access or something.

I went from ny to texas once but i later after i changed my password found it to be the im client i used
Trillian
Sent from my SPH-D710 using xda premium

I think Yahoo's servers are being hacked somehow. I know three people that were hacked on Sunday at exactly the same time.
Yahoo has added a new Second Sign On Verification option you ought to turn on.

I am pretty sure this is a yahoo issue. My sister's account was hacked at 4 am this morning and she doesn't have an android device. She uses her pc. This is the second time this has happened to yahoo users that I know of.

[Q] Redeeming free apps

Hi I'm new to these forums and I must say I love them! There's so much useful information!
So I thought that when buying this tablet I would get a bunch of free stuff. (50 gigs of dropbox, free linkedin pro for 3 months, etc...) I can't find any information about this anymore, I'm I missing something? Does anyone have any clue how to do this? I have already registered my device with Samsung btw.
Thanks in advance,
- Olivier

You should receive an email detailing the offers, sent to the address from which you registered your Samsung account. BTW, some of the offers, like the NYT access, begin from the time you register the account, NOT from the time you first access the offer. So, the first time I tried to access the Times premium content, it told me something like my premium access trial had expired, and asked whether I'd like to continue with a full-price subscription?
HA! Not likely...

Underwater Mike said:
You should receive an email detailing the offers, sent to the address from which you registered your Samsung account. BTW, some of the offers, like the NYT access, begin from the time you register the account, NOT from the time you first access the offer. So, the first time I tried to access the Times premium content, it told me something like my premium access trial had expired, and asked whether I'd like to continue with a full-price subscription?
HA! Not likely...
Click to expand...
Click to collapse
Yes that's what I thought. I just double checked and I did receive an email after registering, but didn't see any links to get free stuff. In comparison I still had an email from when I registered my S3 with a link to get free stuff. I'm confused about what I else I can/should try... :s
- Olivier

cascius said:
Yes that's what I thought. I just double checked and I did receive an email after registering, but didn't see any links to get free stuff. In comparison I still had an email from when I registered my S3 with a link to get free stuff. I'm confused about what I else I can/should try... :s
- Olivier
Click to expand...
Click to collapse
Have you registered your device via the Galaxy Perks page?
Log in to your Samsung Account via a web browser (you can use the above link). Click on your name in the upper right, and select "My Profile". Verify that your device shows up. Sometimes just logging in to your Samsung Account via a web browser seems to trigger it, so it doesn't hurt to try even if you know you already registered your device.
Have you added the Samsung Account to the Note 2014 yet? If not, launch Samsung Apps and sign in with your Samsung Account when prompted. You might need to press the menu button and then select "Sign In" if it doesn't automatically ask you.
If you have, remove the Samsung Account, launch Samsung Apps and sign in again.
If you've done all that, you SHOULD get the "<NAME>, your gift for registering..." email at the Gmail account you specified when you registered.

[Q] LG Smart World and themes H815

I have the H815 international model that I'm using on AT&T in the US. When I try to install themes from LG Smartworld, it tells me that my phone isn't supported and to select the right language (US). But that's not even an option in the Smartworld app. The closest I could select is UK, which is what's giving me this error. Is there any way to use Smartworld and the themes without switching the system language?

I have the same phone and I am encountering the same issue. Sucks because my wife really wants to change the theme. Hope lg fixes this problem.

I figured it out. Since my wife's account was already set to US and I was having difficulty changing regions. I Googled "lg smart world Hong Kong" . I did this because the app kept saying US region isn't supported. I also noticed there was a Hong Kong (English) selection in the app. Once I registered my personal email address through the Hong Kong website. I went back to the phone force closed the app and cleared data on it through the settings on the phone. I also went to accounts while in the phone settings (where u see your Google sync, Facebook, etc) in there is the smart world account. I removed my wife's account then went back into the app. Signed in with my account after selecting region as Hong Kong (English) and viola I was able to download themes. My wife doesn't like the fact that there is some stuff in Chinese but told her to pick her poison. Maybe someone can try UK and let me know if that works. So everything will be in English.
Sent from my Nexus 6 using XDA Free mobile app

Got UK to work
Tibedabeeto said:
I figured it out. Since my wife's account was already set to US and I was having difficulty changing regions. I Googled "lg smart world Hong Kong" . I did this because the app kept saying US region isn't supported. I also noticed there was a Hong Kong (English) selection in the app. Once I registered my personal email address through the Hong Kong website. I went back to the phone force closed the app and cleared data on it through the settings on the phone. I also went to accounts while in the phone settings (where u see your Google sync, Facebook, etc) in there is the smart world account. I removed my wife's account then went back into the app. Signed in with my account after selecting region as Hong Kong (English) and viola I was able to download themes. My wife doesn't like the fact that there is some stuff in Chinese but told her to pick her poison. Maybe someone can try UK and let me know if that works. So everything will be in English.
Sent from my Nexus 6 using XDA Free mobile app
Click to expand...
Click to collapse
Ok. So using the groundwork laid down by Tibedabeeto, I managed to get the UK version to work.
This is what I did:
go into apps section - clear the data on the Smartworld app
turn off the phone, remove the back and the battery
pull your sim (i'm guessing this is only going to work on GSM phones)
put the phone back together with the sim removed
go to the smartworld app, register a new email and select "United Kingdom"
this should let you go through all the steps of registering with your email and verifying the account
once you go into the smartworld app you should be ok to download whatever you want (I didn't purchase anything however so I can't attest to how well that works since its going to show everything in euros rather than US dollars.
i haven't tried to download with my sim in place, but i suspect that since it recognized my location with the sim in but, not with the sim out, downloading with the sim in place may limit you since the app may be pulling location from the sim provider.
the uk website wanted all sorts of information like address, zip and you need to actually register a device in order to have an account. this way allows you to do things through your phone and bypass all that info.

Difference here: at the Accounts I don't have anything related with lg yet. Ok then nothing to clear out..
Still can't get it to work even though germany is a supported country. After registering a new account on the lg german country homepage and acctivating it through mail the app keeps telling me the the ID is unknown or wrong. Ok, it's a little step ahead for it doesn't tell me anymore that the service is unavailable but still I can't use it. Any further advice?

Facebook
Ok this is crazy. All of a sudden I was able to register through my facebook account. Before it wouldn't accept that either. Cool at the first glance but now I can register but as soon as I want to download something I get the "not supported country" message as writers in the stated before.. this is a really weird topic!

success
Finally, with my last email adress I made it to work. Pretty much as it was described but for germany. So it's proofed this works too. Already downloaded a free Theme which I am running right now. So go for that..

I've tried pretty much all of the above but no joy. It says these services aren't available in Ireland. Tried clearing data and force stop, shut down, remove sim, restart and ran Smart World app again trying to choose UK instead. No luck with any of it.
A bit disappointed with LG to be honest, you'd kinda expect THEIR own app would work for THEIR own customers after shelling out over €700 for their flagship phone. Hope I'm not gonna regret moving over from Samsung. Would have expected better from LG. I've sent about 3 or 4 emails to customer support but no help coming from them so far.
Oh Well, C'est la vie!

eoneill40 said:
I've tried pretty much all of the above but no joy. It says these services aren't available in Ireland. Tried clearing data and force stop, shut down, remove sim, restart and ran Smart World app again trying to choose UK instead. No luck with any of it.
A bit disappointed with LG to be honest, you'd kinda expect THEIR own app would work for THEIR own customers after shelling out over €700 for their flagship phone. Hope I'm not gonna regret moving over from Samsung. Would have expected better from LG. I've sent about 3 or 4 emails to customer support but no help coming from them so far.
Oh Well, C'est la vie!
Click to expand...
Click to collapse
It's crazy that it'snot supported in Ireland..
It's annoying having to register again and the reason for me contacting LG was to see if there was a way without having to re-register. Unfortunately not but to confirm what is being said above....
Unfortunately, LG SmartWorld Service is not available in Ireland.
Also currently LG SmartWorld is providing English and the local language where services are available only.
Your understanding in this point would be highly appreciated.
We will deliver your precious comment to the related department in order to provide our service in your place.
As per the mobile phone's model, the country where service is available is different.
Please kindly delete the cache first as below instruction and then try to register with selecting the country in where our service is available:
* LG Home screen, press Menu key >> System settings >> Apps >> SmartWorld >> Clear data
Please note that as per LG SmartWorld service policy, each e-mail ID is available in one country only.
If you want to register at other country's LG SmartWorld, it is required to use each different E-Mail for your registration.
If you don't have LG SmartWorld App, please kindly download it as per the below instructions:
On Mobile web-browser: Go to "http://www.lgworld.com" >> Select "Area" >> Select "Country" >> Download LG SmartWorld
(Note: for better downloading, Wi-Fi connection is highly recommended.)
Thank you for using LG SmartWorld.
We will return to you by offering quality service soon.
Kind regards
LG Electronics
Click to expand...
Click to collapse

At least they try to help you out how to work around and make it available. Around here they just tell it is not and don't offer no help at all.

Hello,
I have the same issue - I am unable to download anything from the LG SmartWorld store. I live in Bulgaria.
Initially I tried to log on using facebook and google account, but I received the message that the service is not available in Bulgaria. Then I tried what I was advised by the LG support:
1. I cleared the data and cache of the application and then uninstalled it.
2. I registered new account in www.lg.com/uk
3. I downloaded LG SmartWorld through my phone by going to www.lgworld.com and then by selecting UK as region.
4. I installed the app and then once more selected UK as region.
At the moment I am still unable to download anything from the store. When I attempt to install a wallpaper I am prompted to log in and when I do with my LG UK account it says that the ID is unknown/incorrect. I also tried to recover my ID by specifying the e-mail, but the app says that the e-mail is not recognized.
Could someone please help? I feel that it is pretty absurd to pay good money for this phone and not being able to use such a simple application.
Thanks in advance.

Solved!
The latest SmartWorld version (v4.6.6) allows free downloads regardless of user account. The feature is called "Device Authentication".

Note10+ move from Samsung Cloud to Onedrive -> server fault

All,
Today I received the firmware update for my Note10+ that contains the OneDrive integration. As I already have an Office365 subscription with 1Tb storage in OneDrive, I wanted to move there for backup. However, when I go through the Microsoft account linking part (enter Microsoft account, password, security code, password again), the app returns to the initial welcome screen with a message: server fault, please try again later.
Anyone else who has this error, or were you able to link the Samsung Cloud to Onedrive yet?

I have the exact same problem

i got the beta UI today and i was able to log in on first try. unlocked 10+ . already had onedrive. i use the microsoft authenticator and i had no issues .

Anyone with this problem fixed it yet? @Kruxarn, @marctronixx, any of you use 2 step verification on your Microsoft account?

gschot said:
Anyone with this problem fixed it yet? @Kruxarn, @marctronixx, any of you use 2 step verification on your Microsoft account?
Click to expand...
Click to collapse
Problem not solved.
Yes, i use two-step verification with my Microsoft Account.
I can try without two-step verification and report back.
Update:
it works without two-step verification.

Kruxarn said:
Update:
it works without two-step verification.
Click to expand...
Click to collapse
Cool, thanks for testing. Does it still work when you turn it back on after the connection is made?

gschot said:
Cool, thanks for testing. Does it still work when you turn it back on after the connection is made?
Click to expand...
Click to collapse
Yes!

Kruxarn said:
Yes!
Click to expand...
Click to collapse
Thanks for your feedback! I will try soon, as I have reported the issue with Samsung as well. I'll wait for their response before disabling/re-enabling the 2 factor auth.
Gerco

Seriously, what a disaster... Here my journey with the Samsung Support team...
- I initially made a call explaining the problem. The support agent told me that the integration is not active yet. I explained that a specific extra firmware was released in the Netherlands, explicitly reporting this feature in the release notes, so it would really surprise me if it was not available. The support agent then told me that the tech person was unavailable, but that they would call me back, the same day.
- I never received the call back, so I logged a question via Samsung Members. I got a response on that, telling me I had to send a screenshot and a log file (after enabling high level debug logging) on help.content.samsung.com
- I made a screenshot, but the log that was mentioned in a standard log enable procedure was not present on my phone, so I sent them again a clear description of the error, with a screenshot of the error, and a screenshot of the logs that were present, together with the question which of the logs shown they would need.
- This request was immediately answered that the samsung tech dept was going to look into it.
- Then I received an answer on the support site, telling me I had sent an invalid log file, and attached was the same procedure which was incorrect. I then looked for the 'reply' button. But wait.... THAT IS NOT PRESENT! You can only pose one question on which you receive an answer, but a customer is not able to reply to the thread again. No case numbers, whatever, to reference the question.
- So I called the support desk again, referring to the question on the support site. The response of the agent: "Unfortunately we can't see that, can you explain your problem please?" I then told her that Samsung first promised to call me back, which they didn't, and I told them that my problem description with the question about which logs to be sent, was not read at all (trust me, I am a tech guy, I know all about problem descriptions and logs) and I received a default reply instead. The support agent responded, "but we are not allowed to call back". After a few more words, she told me, "please hold on", and I thought I was put on hold.
- BUT NO! The agent actually put me back in the queue, as she probably did not want to talk to me anymore! So I ended up with another support agent, who I had to explain the problem again from start. I was again told that the tech person was not available. I asked if he could call me back when he was, but again it was confirmed that Samsung support is not allowed to call customers... Like WTF... They can't call back people who bought their most expensive flagship phones?? The support agent then advised me to call the Account department. I asked if she could transfer me, but of course, she could not.
- So I called the Account department. I AGAIN eplained the problem, and the Account guy told me that that made sense, as the Onedrive service is not available in Europe yet. I again explained that Samsung explicitly released a separate additional firmware update with this feature in the release notes. He told me that he would email me some information and when I have received the information, I could call back and I would directly speak to the person who knew all about it.
- At this point I was so pissed by how this went, I disabled the two-step authentication on my Microsoft account, and I could indeed connect to Onedrive!!! The only problem now is that the Settings give an error when backed up.
- But I decided to give them one more call to see how they would respond. And I indeed got the person on the line who her colleague referred to earlier. She told me she had sent me an email telling me what log to send. When I asked her the time and date of that email, she mentioned a time which was half an hour before I even created the request. As I own the email server on which the email should be delivered, I could check the logs there, and no email was received at that moment. She did mention the name of the log file though. However, a log file I have, that mostly resembles what was requested, was in a Gear folder and contains mainly logging about the Gear services. At this moment I told her that the problem was fixed by temporarily disabling the two step verification on the Microsoft account, and I asked her if the service was indeed unavailable in Europe, as her colleague told me. She told me that the service should be available.
Conclusion:
On all ways of contacting Samsung, there is no way in responding on a reply, whether it is in Samsung Members, on the support site, or via email. One answer from Samsung should apparently be enough, and Samsung actually does not want to talk to customers (as one of the agents just transferred me away). The support staff tells me there is no way to get in direct touch with the tech staff. There are no procedures for complaints, they are not allowed to call back customers...
When you look at how Samsung exposes their support (via Samsung Members, Facebook Chat, phone, etc.) it looks as they go the extra mile for their customers, but when you actually talk to them, you end up in a non-flexible inefficient non-motivated support maze....Way to go, for flagship fans....
Ok... I'm a little more calm now...
My apologies for my rant....

please, who migrated samsung cloud to onedrive could confirm if the files appear on windows 10 PC in the default system folders or backups appear in another specific folder? I have Xbox shared with a friend and I don't want him seeing my cellphone stuff on his Xbox ... Can the vault be set up to save things on it?

Big Boss said:
please, who migrated samsung cloud to onedrive could confirm if the files appear on windows 10 PC in the default system folders or backups appear in another specific folder? I have Xbox shared with a friend and I don't want him seeing my cellphone stuff on his Xbox ... Can the vault be set up to save things on it?
Click to expand...
Click to collapse
I got OneDrive connected (I did not want to say 'working'), but I can't find any backup related items in the standard OneDrive folders, except that the Gallery sync can go there (but only from internal memory, not from SD card). The only thing I notice is that when going to the Samsung Cloud settings page, various links go to the OneDrive app instead of Samsung folders.

gschot said:
I got OneDrive connected (I did not want to say 'working'), but I can't find any backup related items in the standard OneDrive folders, except that the Gallery sync can go there (but only from internal memory, not from SD card). The only thing I notice is that when going to the Samsung Cloud settings page, various links go to the OneDrive app instead of Samsung folders.
Click to expand...
Click to collapse
Exactly, my sync was not working, I removed everything and redo the sync and returned to normal, really only appears in windows the gallery photo folder, the other things that backs up (files) does not appear, anyway I stopped sharing My Microsoft account with a friend on Xbox, I didn't want him seeing my photos and videos on his console.

I disabled this option and just went back to old fashioned Onedrive with camera upload.
Since 2011 I have had all my photos automatically backed up to the Camera Roll folder but with Samsung integration it puts photos in Samsung Gallery folder and no option to change that I can see.
I want to continue with my photos in the same Camera Roll folder and not have them go somewhere else and have to manually move them.
Sent from my SM-N975F using Tapatalk

Does it use an app folder or need full access to the entire OneDrive account?

OneDrive for Business
I have an Office 365 account which includes 1 TB of storage in OneDrive. When I try to enble "link Samsung Account with Microsoft account" within the Samsung cloud app, and enter my Microsoft username/email its says no such account exists. I had this problem using the OneDrive app on my Windows 10 desktop computer as well, but I solved that by deleting the OneDrive app that comes pre-installed on Windows 10 and installing the OneDrive for Business app. I could then sign in and backup to OneDrive on my desktop computer. Now on the phone, I have no problem signing into my account with the actual OneDrive app that came pre-installed on the Note 10+. That app lets me enter my Office 365 account username/email and on the OneDrive app, but not on this linking page for Samsung cloud. Any ideas on a workaround would be appreciated.
gschot said:
All,
Today I received the firmware update for my Note10+ that contains the OneDrive integration. As I already have an Office365 subscription with 1Tb storage in OneDrive, I wanted to move there for backup. However, when I go through the Microsoft account linking part (enter Microsoft account, password, security code, password again), the app returns to the initial welcome screen with a message: server fault, please try again later.
Anyone else who has this error, or were you able to link the Samsung Cloud to Onedrive yet?
Click to expand...
Click to collapse

I finally managed to get the connection working. It turned out that you can only connect using Microsoft's own Authenticator app. Using auth codes from third party apps give problems.
However, I ran into another issue. It turns out that the gallery sync to OneDrive does not support files > 1Gb. I had some video's I recorded, and they did not get synced. Samsung's response was: upload them manually to the OneDrive folder and they show up in the Gallery. But come on...

Hi to all. I am trying to connect Samsung cloud with one drive on my Samsung Galaxy S10e. The problem is that I have enabled two factor authentication on my Microsoft account and when I am doing all the steps the app keeps asking me for my password after the verification and it cannot pass that page and i cannot connect . If i disable the two factor authentication on my Microsoft account the app works well, but when I re-enable the two factor authentication after the login the app keeps saying that there is a problem and it cannot sync. Any ideas?

GiannisPrentzas said:
Hi to all. I am trying to connect Samsung cloud with one drive on my Samsung Galaxy S10e. The problem is that I have enabled two factor authentication on my Microsoft account and when I am doing all the steps the app keeps asking me for my password after the verification and it cannot pass that page and i cannot connect . If i disable the two factor authentication on my Microsoft account the app works well, but when I re-enable the two factor authentication after the login the app keeps saying that there is a problem and it cannot sync. Any ideas?
Click to expand...
Click to collapse
I have the exact same issue.
I am using Note 10+
Sent from my SM-N975F using Tapatalk

maskr said:
I have the exact same issue.
I am using Note 10+
Sent from my SM-N975F using Tapatalk
Click to expand...
Click to collapse
Hi I found a solution that works!!!!
Download the Microsoft authentication app. Remove other 2FA app from your Microsoft account and keep only the Microsoft authentication app.
Do a reset on one drive app on your phone (delete data from this app) and the re connect one drive using Microsoft authentication app.
Then connect you phone to your computer and copy all of your photos from your computer to the dcim folder on your phone.
Then move or delete the photos and videos from the Samsung gallery folder on your computer. Don't let any other files inside there. Let the phone make the sync.
There is a problem though. Samsung cloud cannot sync files like *.mov. Then check which files aren't sync. You can convert the files with your phone later by editing them within the gallery app.
Sorry for my bad English.
Hope it helps