I have the H815 international model that I'm using on AT&T in the US. When I try to install themes from LG Smartworld, it tells me that my phone isn't supported and to select the right language (US). But that's not even an option in the Smartworld app. The closest I could select is UK, which is what's giving me this error. Is there any way to use Smartworld and the themes without switching the system language?
I have the same phone and I am encountering the same issue. Sucks because my wife really wants to change the theme. Hope lg fixes this problem.
I figured it out. Since my wife's account was already set to US and I was having difficulty changing regions. I Googled "lg smart world Hong Kong" . I did this because the app kept saying US region isn't supported. I also noticed there was a Hong Kong (English) selection in the app. Once I registered my personal email address through the Hong Kong website. I went back to the phone force closed the app and cleared data on it through the settings on the phone. I also went to accounts while in the phone settings (where u see your Google sync, Facebook, etc) in there is the smart world account. I removed my wife's account then went back into the app. Signed in with my account after selecting region as Hong Kong (English) and viola I was able to download themes. My wife doesn't like the fact that there is some stuff in Chinese but told her to pick her poison. Maybe someone can try UK and let me know if that works. So everything will be in English.
Sent from my Nexus 6 using XDA Free mobile app
Got UK to work
Tibedabeeto said:
I figured it out. Since my wife's account was already set to US and I was having difficulty changing regions. I Googled "lg smart world Hong Kong" . I did this because the app kept saying US region isn't supported. I also noticed there was a Hong Kong (English) selection in the app. Once I registered my personal email address through the Hong Kong website. I went back to the phone force closed the app and cleared data on it through the settings on the phone. I also went to accounts while in the phone settings (where u see your Google sync, Facebook, etc) in there is the smart world account. I removed my wife's account then went back into the app. Signed in with my account after selecting region as Hong Kong (English) and viola I was able to download themes. My wife doesn't like the fact that there is some stuff in Chinese but told her to pick her poison. Maybe someone can try UK and let me know if that works. So everything will be in English.
Sent from my Nexus 6 using XDA Free mobile app
Click to expand...
Click to collapse
Ok. So using the groundwork laid down by Tibedabeeto, I managed to get the UK version to work.
This is what I did:
go into apps section - clear the data on the Smartworld app
turn off the phone, remove the back and the battery
pull your sim (i'm guessing this is only going to work on GSM phones)
put the phone back together with the sim removed
go to the smartworld app, register a new email and select "United Kingdom"
this should let you go through all the steps of registering with your email and verifying the account
once you go into the smartworld app you should be ok to download whatever you want (I didn't purchase anything however so I can't attest to how well that works since its going to show everything in euros rather than US dollars.
i haven't tried to download with my sim in place, but i suspect that since it recognized my location with the sim in but, not with the sim out, downloading with the sim in place may limit you since the app may be pulling location from the sim provider.
the uk website wanted all sorts of information like address, zip and you need to actually register a device in order to have an account. this way allows you to do things through your phone and bypass all that info.
Difference here: at the Accounts I don't have anything related with lg yet. Ok then nothing to clear out..
Still can't get it to work even though germany is a supported country. After registering a new account on the lg german country homepage and acctivating it through mail the app keeps telling me the the ID is unknown or wrong. Ok, it's a little step ahead for it doesn't tell me anymore that the service is unavailable but still I can't use it. Any further advice?
Facebook
Ok this is crazy. All of a sudden I was able to register through my facebook account. Before it wouldn't accept that either. Cool at the first glance but now I can register but as soon as I want to download something I get the "not supported country" message as writers in the stated before.. this is a really weird topic!
success
Finally, with my last email adress I made it to work. Pretty much as it was described but for germany. So it's proofed this works too. Already downloaded a free Theme which I am running right now. So go for that..
I've tried pretty much all of the above but no joy. It says these services aren't available in Ireland. Tried clearing data and force stop, shut down, remove sim, restart and ran Smart World app again trying to choose UK instead. No luck with any of it.
A bit disappointed with LG to be honest, you'd kinda expect THEIR own app would work for THEIR own customers after shelling out over €700 for their flagship phone. Hope I'm not gonna regret moving over from Samsung. Would have expected better from LG. I've sent about 3 or 4 emails to customer support but no help coming from them so far.
Oh Well, C'est la vie!
eoneill40 said:
I've tried pretty much all of the above but no joy. It says these services aren't available in Ireland. Tried clearing data and force stop, shut down, remove sim, restart and ran Smart World app again trying to choose UK instead. No luck with any of it.
A bit disappointed with LG to be honest, you'd kinda expect THEIR own app would work for THEIR own customers after shelling out over €700 for their flagship phone. Hope I'm not gonna regret moving over from Samsung. Would have expected better from LG. I've sent about 3 or 4 emails to customer support but no help coming from them so far.
Oh Well, C'est la vie!
Click to expand...
Click to collapse
It's crazy that it'snot supported in Ireland..
It's annoying having to register again and the reason for me contacting LG was to see if there was a way without having to re-register. Unfortunately not but to confirm what is being said above....
Unfortunately, LG SmartWorld Service is not available in Ireland.
Also currently LG SmartWorld is providing English and the local language where services are available only.
Your understanding in this point would be highly appreciated.
We will deliver your precious comment to the related department in order to provide our service in your place.
As per the mobile phone's model, the country where service is available is different.
Please kindly delete the cache first as below instruction and then try to register with selecting the country in where our service is available:
* LG Home screen, press Menu key >> System settings >> Apps >> SmartWorld >> Clear data
Please note that as per LG SmartWorld service policy, each e-mail ID is available in one country only.
If you want to register at other country's LG SmartWorld, it is required to use each different E-Mail for your registration.
If you don't have LG SmartWorld App, please kindly download it as per the below instructions:
On Mobile web-browser: Go to "http://www.lgworld.com" >> Select "Area" >> Select "Country" >> Download LG SmartWorld
(Note: for better downloading, Wi-Fi connection is highly recommended.)
Thank you for using LG SmartWorld.
We will return to you by offering quality service soon.
Kind regards
LG Electronics
Click to expand...
Click to collapse
At least they try to help you out how to work around and make it available. Around here they just tell it is not and don't offer no help at all.
Hello,
I have the same issue - I am unable to download anything from the LG SmartWorld store. I live in Bulgaria.
Initially I tried to log on using facebook and google account, but I received the message that the service is not available in Bulgaria. Then I tried what I was advised by the LG support:
1. I cleared the data and cache of the application and then uninstalled it.
2. I registered new account in www.lg.com/uk
3. I downloaded LG SmartWorld through my phone by going to www.lgworld.com and then by selecting UK as region.
4. I installed the app and then once more selected UK as region.
At the moment I am still unable to download anything from the store. When I attempt to install a wallpaper I am prompted to log in and when I do with my LG UK account it says that the ID is unknown/incorrect. I also tried to recover my ID by specifying the e-mail, but the app says that the e-mail is not recognized.
Could someone please help? I feel that it is pretty absurd to pay good money for this phone and not being able to use such a simple application.
Thanks in advance.
Solved!
The latest SmartWorld version (v4.6.6) allows free downloads regardless of user account. The feature is called "Device Authentication".
Related
I just got my Sprint Arrive today, and have been working on getting it set up. I'm having a problem with Marketplace.
I am in the US, and have a Windows Live account, based on a Hotmail email address that is from 12 or 14 years ago, probably. That Windows Live account is linked to my MSDN account, and I have never had any problem. Marketplace works within the Zune software on the computer, but when I attempt to use it in the phone, it tells me that "Marketplace is not yet available in your country/region."
I have not been able to find a setting that says what country I'm in, and I haven't found a way to remove the Live account from the phone, so I can try re"installing" it.
I just created a Live account for my wife today, and Marketplace works fine on her Arrive.
Anyone have any suggestions?
Go to https://billing.microsoft.com/viewpersonalinfo.aspx, what do you see under Country/Region?
Under Personal Information, it says United States. Also of note, I have a credit card on file, and have made purchases through Marketplace using my WinMo 6.5, 5.0, and 4.0 devices, as well as having a soon to be depricated "lifetime" MSN Direct account for my Garmin Nuvi. I'm puzzled.
There is also an XBox Live account that I didn't know I had. The phone must have created it??? It says United States, too.
What about https://account.live.com/?
That one says United States as well. I appreciate the tips, though!
Oh, now this is getting ridiculous......... I uninstalled the facebook app that I put on earlier, and now when I try to put it back, it says I already purchased it. It doesn't give me a way to reinstall it. Microsoft is really ticking me off with this phone, and I've been looking forward to it since last May.
And I still haven't gotten the marketplace on the phone to work - only through the computer. I'm about ready to throw this thing.
When it says you already purchased, it should allow u to install
Not sure what going on...
Well, for the moment, I'm stuck with Marketplace in Zune. Could be that the Install button is available in the phone Marketplace, but I don't see one in Zune. I have a ticket in with Sprint advanced tech support, and they are supposed to get back to me, but of course, this is day 3 of Sprint having this OS.
yeah... it's down for me as well. i'll use Zune if anything.
Well, the Sprint rep never called me back last night, so on the off-chance that it would work, I reset my phone. Now it works.
Thanks for the tips, guys.
I just got a new Lumia 900 (I love it!). To my surprise, While setting it up, I was not asked for the activation code (on another phone, it was always asked, and the one associated with my live account was always accepted). Is this normal? the fact is that I can get to the market place, download apps, but whenever I try to get to my account settings on the windowsphone web site, an error ("ooops, cannot go to this page presently, try later...") comes up, so I cannot reinstall the apps I had purchased previously (through the web page or the Reinstaller app).
Again, is this normal? if not, What can I do to have access to my old apps? thank you
J Fortes said:
I just got a new Lumia 900 (I love it!). To my surprise, While setting it up, I was not asked for the activation code (on another phone, it was always asked, and the one associated with my live account was always accepted). Is this normal? the fact is that I can get to the market place, download apps, but whenever I try to get to my account settings on the windowsphone web site, an error ("ooops, cannot go to this page presently, try later...") comes up, so I cannot reinstall the apps I had purchased previously (through the web page or the Reinstaller app).
Again, is this normal? if not, What can I do to have access to my old apps? thank you
Click to expand...
Click to collapse
i am using Lumia 900 and i moved from HD7 to this, just used my Windows Live ID, did not ask me any activation code???? i am in singapore...
And i LOVE this phone as well, best phone ever..
WP7 phones typically do not ask for activation code unless something goes wrong with your live ID. I have never been asked any activation code for all four of my WP7 phones.
nice
nice live....
I don't think they allow re-download paid apps onto another phone (which literally means you paid once for two users).
yaiba60 said:
I don't think they allow re-download paid apps onto another phone (which literally means you paid once for two users).
Click to expand...
Click to collapse
They do. IIRC, it is up to 5 phones at the same time. They all have to sign in to the same Live ID which means you have to share live contacts, calendar and email among those phones. Android is the similar (not sure about iOS but it probably is the same).
Correct. For the OP, hard reset your phone and try again. Login with the same Windows ID you used to download/purchase the apps the first tine and they will all be available.
Btw, for paid apps, there will be an option to purchase. Don't be afraid to click it. If you previously purchased the app, it will ask if you want to redownload. If you didn't purchase previously, if will ask you to confirm.
Sent from my Lumia 900 using Board Express Pro
I'm using version 3.10.10 of the Google Play Store, on a stock unrooted E4GT, and every app I try to purchase won't give me the option of billing to Sprint. A couple of weeks ago the option was there, but now it won't let me choose that.
I've tried contacting Sprint to see if my wife turned the option off or something; she hadn't. Sprint says that some app developers choose not to allow carrier billing, that the choose to be paid via a credit card or Google Play balance. My account is in good standing, and the spending limit is not exceeded, and the account is opted in for Carrier Billing, and I'm using 3G, not wifi, to purchase. I've also cleared the cache and data of Google Play Store, Google Play Services and Google Services Framework apps, but that didn't help.
http://support.google.com/googleplay/bin/answer.py?hl=en&answer=167794 also says "Your device must be provisioned for use with direct carrier billing." how do I check that it is provisioned to do so?
Is anyone else experiencing issues when billing to Sprint when trying to purchase an app?
Can someone try to select Bill to Sprint on an app and let me know which ones work so that I can see if it's my phone or something else, please?
Hmm...
I've just contacted Sprint again and they still tell me that my account is in good standing, no outstanding charges and not over the spending limit. I even tried using an alternative Google account in case something was wrong with mine, but the option still isn't there. I'm using the stock OTA FI27, and build 3.10.10 of Google Play Store.
Could it be the version of Google Play or maybe FI27 that won't allow Carrier Billing?
I am also having this problem. I have tried on Blue Kuban (FI27) and on FL16. Anyone have Carrier Billing working?
Note, I did try on 3G and had my wifi off.
---------- Post added at 02:15 PM ---------- Previous post was at 01:26 PM ----------
I had problems editing the message above. But it seem's Sprint has disabled Carrier billing?
Takenover83 said:
Sprint: We received your information and will connect you with a Chat Specialist soon.
Dale J.: Let's move this chat and make it a window of its own. It will enable you to view other Web pages while we chat.
Simply click the white Yes button below now.
Dale J.: Thanks for moving the chat window.
Dale J.: Can you please provide more details of the question?
You: I would like to enable Carrier Billing for purchases on the Google Play Store via my Android phone.
Dale J.: Ok
You: I tried once, and it was refunded because the feature was not enabled?
Dale J.: Please let me check this for you
Dale J.: Please allow me a few moments
You: This is the message I got when I tried. "Your order has been cancelled by Google because your carrier billing account was not authorized."
Dale J.: Ok
Dale J.: Please let me check
Dale J.: Few more moments please
Dale J.: Thanks for your patience
Dale J.: I have checked the account details and there is no such issue with the account , it seems to be a temporary technical error , I would request you to please try to purchase it again and please let me know if you are facing any issue. I will be online with you
You: One other problem I was having. On my 2nd line, I had the option to purchase via carrier billing. On my first line I did not. After I tried one time on my 2nd line. The option disappeared.
Dale J.: Ok
You: Now I do not have the option to purchase via carrier billing on either line via the Google Play store. All I see is Add Credit Card or Redeem code. Where before there was a option to purchase via Carrier Billing (Sprint).
Dale J.: Please let me check this for you
Dale J.: It seems to be a technical issue with the online account that is why you are not getting the option. I will transfer you to a Technical Support chat specialist.
Please allow me a few moments
You: Here is another error I got. But the order was not canceled within 7 days, more like 15 seconds after I made the order. "An attempt to charge $0.99 to Sprint USA ********** failed. You must update your payment information within 7 days or your order will be cancelled."
Dale J. has left the chat
You are being transferred, please hold...
Agent Lauren E. enters chat
Lauren E.: Thank you for contacting Sprint. I am happy to help you. Please give me a moment to take a look at your account.
You: It must of tried to bill a secondary payment method after carrier billing failed.
Lauren E.: I'm sorry to see you are having this problem. Please allow me a few moments to look into this for you.
You: No problem.
Lauren E.: I am seeing here, that you account does not have the bill to account feature, this actually that Sprint disabled about 6mo-1yr ago. It is not something I have the ability to change for you, I do apologize for the inconvenience. In order to make purchases from the Google Play store, you will need to use an alternate method of payment.
You: So Sprint has disabled Carrier Billing?
Lauren E.: Yes, that is correct.
You: Ok thank you. That is all I needed.
Lauren E.: No problem.
Click to expand...
Click to collapse
I literally read this thread, went to the play store and bought a song and billed it to Sprint. Strange.
Sent from my SPH-D710 using xda app-developers app
themisterwilson said:
I literally read this thread, went to the play store and bought a song and billed it to Sprint. Strange.
Sent from my SPH-D710 using xda app-developers app
Click to expand...
Click to collapse
I figured I was being lied too... Still makes me wonder why it is not working for me. What rom are you running?
I remember sprint was ending carrier billing when I had my og epic. But honestly I still have the option as I still use it all the time. How long have you been with Sprint? I've been with them for ten years so maybe they grandfathered us long time customers to keep the option?
Edit: Just did a search and couldn't find anything about them ending carrier billing. I guess it was billing phone purchases to your account that they ended. And my search results suggest Google added carrier billing to google market for Sprint. Guess it's your phone. Maybe you opted out by accident. I know I had to agree to terms and conditions when I first tried using it.
Sent from my SPH-D710 using xda app-developers app
I didn't even know this was an option until I saw this thread. Pretty nifty, but I'll keep charging to my debit card, my Sprint bill is large enough as it is.
Sent from my SPH-D710 using xda app-developers app
I know in my area, I tend to roam alot on Verizon. Maybe that has something to do with it. Anyone able to do carrier billing with wifi on?
I bill Sprint weekly. Only issue I have ran into is Sprint has to check for acct over regular data not wifi so if you're in a location with crappy or spotty data it will give issues. I can't at work even though I'm on wifi but as soon as I'm home where I get service I'm fine. I called them a few weeks back about it not working sometimes.
Sent from my SPH-D710 using xda premium
Also remember only some apps will allow you to charge sprint. Some app devs don't want to wait for the money or just choose not to do it.
sent from MY BAD A$$ ET4G
patrao_n said:
Also remember only some apps will allow you to charge sprint. Some app devs don't want to wait for the money or just choose not to do it.
sent from MY BAD A$$ ET4G
Click to expand...
Click to collapse
I have tried clicking around on several different app's. Even made sure I was connected to a Sprint Tower via Netmonitor. I just can't get the option to bill Sprint.
I forgot I created this thread. I still haven't been getting carrier billing to work. Even apps that previously allowed carrier billing are not allowing it now so the other day I contacted Sprint again via webchat and was told that it's because I haven't been a customer for 3 months, and new customers have to wait three months. So I'm going to try on January 8th and see what happens. What I don't understand is why the option previously showed up when I wasn't allowed.
Temporary Fix
mewikime said:
I forgot I created this thread. I still haven't been getting carrier billing to work. Even apps that previously allowed carrier billing are not allowing it now so the other day I contacted Sprint again via webchat and was told that it's because I haven't been a customer for 3 months, and new customers have to wait three months. So I'm going to try on January 8th and see what happens. What I don't understand is why the option previously showed up when I wasn't allowed.
Click to expand...
Click to collapse
Sorry, just found this thread. Google Play, version 3.10.10, seems to have removed the option to bill carriers. At least that is the case with my version and my carrier (AT&T). If you go to application settings, and clear the cache/data for the play store, and then choose "uninstall updates", it will revert to the version that came on your phone. You'll be able to sign in and bill to your carrier, however, the play store will update itself shortly after. I haven't found a way to prevent the play store from updating itself on these new versions, so this is the only way I know. Sorry it's not a cure and only a temporary fix!
Threezees said:
Sorry, just found this thread. Google Play, version 3.10.10, seems to have removed the option to bill carriers. At least that is the case with my version and my carrier (AT&T). If you go to application settings, and clear the cache/data for the play store, and then choose "uninstall updates", it will revert to the version that came on your phone. You'll be able to sign in and bill to your carrier, however, the play store will update itself shortly after. I haven't found a way to prevent the play store from updating itself on these new versions, so this is the only way I know. Sorry it's not a cure and only a temporary fix!
Click to expand...
Click to collapse
I still have my bill to carrier option even on 3.10.10. Maybe Google and your carrier just don't like some of you guys! Jk lol
But here, I screened capped me doing some purchases. Well acting like I was anyways
Sent from my SPH-L900 using xda app-developers app
All of a sudden i get verifying account and then "my phone is not eligible" when trying to turn on carrier billing. Anyone who had problems ever resolve this issue? Im not late on any bills, no carrier blocking, reset phone manually, deleted account on google wallet, no roaming, not on wifi, switched to 3g only...... I even logged in on another phone with my account in the play store and it works! I still cant get carrier billing to work!
Using the Chinese version in the USA generally with no problems. However, I'm trying to set-up in-store payments with Google Pay and I get a message that says "Added features couldn't be set up. To resolve this, you'll need to contact your bank. You can still pay with this card on Google and across other apps and sites, just like before."
- Contacted Google first. They said my bank needs to restore or reset token.
- Call the card (Chase). They have no idea what tokens are and tell me I need to set the card up with Google.
- Call Google. The lady tells me I need to reset other devices that have Google Pay. I reset both of them. No luck.
- Call the bank again. They tell me the same story.
I'm basically going in circles.
Has anyone experienced this? I also tried another card. My guess is there's some problem with this phone and Google Pay. I searched the internet but haven't really found anything. Can I get Google Pay in-store working on a Chinese Mate 20 X?
SmartPhonesFan said:
Unfortunately it won't work .. it doesn't work for us with Honor Note10 you need to have global version to get it working.. it will work only within ASIA-Pacific worlds region
Click to expand...
Click to collapse
Having this issue with my Chinese version Mate 20 Pro. Do you have a link to the source of this information?
ozv101 said:
Using the Chinese version in the USA generally with no problems. However, I'm trying to set-up in-store payments with Google Pay and I get a message that says "Added features couldn't be set up. To resolve this, you'll need to contact your bank. You can still pay with this card on Google and across other apps and sites, just like before."
- Contacted Google first. They said my bank needs to restore or reset token.
- Call the card (Chase). They have no idea what tokens are and tell me I need to set the card up with Google.
- Call Google. The lady tells me I need to reset other devices that have Google Pay. I reset both of them. No luck.
- Call the bank again. They tell me the same story.
I'm basically going in circles.
Has anyone experienced this? I also tried another card. My guess is there's some problem with this phone and Google Pay. I searched the internet but haven't really found anything. Can I get Google Pay in-store working on a Chinese Mate 20 X?
Click to expand...
Click to collapse
Check out the posts made by stestesteste on this subject. He reported using Google pay on his AL00 in the UK with Barclays debit card.
I was going to link it with my Gmail but it looks like it gives access to third party accounts? Sounds a little suspect...
Do you guys even use this on your phone? Doesn't seem like it's necessary, I don't care about any of the Huawei provided cloud services, at least I think I don't.....
A Huawei Id is helpful.
I get an error with the phone telling me that service is not available in my country (the United States).
Can anybody else in the US log in?
jeepentj said:
I get an error with the phone telling me that service is not available in my country (the United States).
Can anybody else in the US log in?
Click to expand...
Click to collapse
Ive been logged in since the Honor Note 8, You dont really gain anything from it, 5GB cloud storage, find my phone finally works (didnt with the HN8), but I really dont use it, but its there if I choose to.
omniphil said:
I was going to link it with my Gmail but it looks like it gives access to third party accounts? Sounds a little suspect...
Do you guys even use this on your phone? Doesn't seem like it's necessary, I don't care about any of the Huawei provided cloud services, at least I think I don't.....
Click to expand...
Click to collapse
I sign into it but don't use any of the services.