HTC Desire battery warranty - Desire Q&A, Help & Troubleshooting

My original HTC Desire battery is bloated na. It became big. Big to the point that I can't fully close the back cover. And when it reaches 50 percent, it shuts down already. Battery empty.
My phone is still under warranty. 10th month. Can HTC replace my battery for free under warranty?
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Official battery is very expensive, I think about 40 euros on some websites. Does your problem continue with you change your rom ? It perhaps come from your rom
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Are you saying that you battery has physically expanded?
If so, take it out of the damn phone asap!
Yes, your warranty will cover it assuming it wasn't caused by overcharging due to something you loaded/flashed/did.
(I've got no idea if that's possible, but I could imagine that if charging is handled by the OS you could overcharge it if you lost battery calibration or something)

I have another extra battery. It works fine. Yes the original expanded. As in it's fat. But still works. Though until 50 percent only.
What's weird is that when I got my phone, I got an extra battery original. Been using the extra battery as a primary. Then I noticed that the original one got fatter. Wasn't even using it that much.
You guys think HTC will replace it? I don't overcharge. I'm particular when charging my phone. Its turned off whenever I charge and I use another phone. Sad it bloated despite taking care of it.
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They will replace it
Sent from my HTC Desire using XDA App

The reason I'd suggest you don't keep using it is that there's obviously something physically wrong with it, and if it were me I wouldn't want to risk it bursting/leaking inside my phone. That's all

Thanks guys. Will go to HTC Service Center tomorrow to ask them to replace the battery.

Related

[Q] My Desire Z isn't responding to the charger! HELP?

Hello everyone, yesterday, my two months old HTC Desire Z (NL, no simlock, CWM 3.0.0.5, CM7RC2) ran out of battery. When I put my phone back in the charger later at night, the red LED began flashing, 2 flashes (interval about 1sec.) and than no flashing for 2 or 3 sec. and starting over again. it sometimes boots into recovery, but then turns itself of after a couple of seconds. I left it in the charger a full night with no effects, let it "rest" for about 8 hours and put it back, still no success.. Anybody an idea? thanks in advance ;-)!
Did you try a battery pull? Leave it out for about ten minutes.
I was just going to put it back in after half an hour.. will edit if something happens, don't expect it as nothing happened after all the things I already tried
EDIT: goes flashing again, let me try to turn it on.
nope, nothing : (
This may seem a bit obvious, but did you try charging it through your computer? The AC adapter could just be broken.
bazhip said:
This may seem a bit obvious, but did you try charging it through your computer? The AC adapter could just be broken.
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That's not it, in the computer it doesn't even do the flashy thing. I think it's the battery, i'm going to buy a new one soon, €30 -.-" but since my warranty's gone it's worth the shot. keep coming with ideas please though! : )
Li ion batteries will stop taking a charge if they are over-discharged. Li ion batteries have a safety circuit that is SUPPOSED to prevent over discharge, but they don't always work. I've seen this happen to several folks over on the Touch Pro 2 forums. Charging overnight on the wall charger will sometimes work (USB is not enough). Otherwise you need a special charger/battery tester with a boost function to bring the battery back from the dead. Short of that, you just need to get a new battery.
Its possible you may have some issue besides over-discharge, such as a bad battery. But just in case, in the future it would be advisable to avoid discharging the battery below 20%, or at least 10%, whenever possible. Some here have claimed that newer phones, or perhaps the Android OS itself is better at preventing over-discharge of the battery. But this is the second post I've seen on the Vision forum with this same problem. So my inclination is still to be as cautious as possible with draining the battery too low.
I had this same issue once before, let my battery run out and then it wouldn't charge or turn on, so like stated above, I had a travel wall charger from chichitech and put the battery in that over night and it brought it back.
Sent from my HTC Vision using XDA Premium App
Just be glad its not the phone.
melodicjunkie said:
Just be glad its not the phone.
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I am! haha, i'm going to try the phone with a friend's battery this week, see if it'll work then, if so i'll report & buy a new battery asap.
what do you guys suggest? are there any bigger sized batteries available that fit under the stock door?
reiger1000 said:
I am! haha, i'm going to try the phone with a friend's battery this week, see if it'll work then, if so i'll report & buy a new battery asap.
what do you guys suggest? are there any bigger sized batteries available that fit under the stock door?
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Honestly: I'm from the usa, I don't even know what the desire is. I'm assuming its a non us version of the g2.
In the tmobile store there are bigger batteries u can buy, I got the stock battery and never upgraded but I did see them there..
Go into your local store and I'm sure u could test it right there with there batterys.. if u don't wanna wait for ur friend that is..
melodicjunkie said:
Honestly: I'm from the usa, I don't even know what the desire is. I'm assuming its a non us version of the g2.
In the tmobile store there are bigger batteries u can buy, I got the stock battery and never upgraded but I did see them there..
Go into your local store and I'm sure u could test it right there with there batterys.. if u don't wanna wait for ur friend that is..
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Desire Z is indeed the european (& canadean) version of the tmo G2, with sense UI and stuff. but thanks for the advice! shops are closed atm, so i'll have to wait for tomorrow anyway.
anybody else seen some bigger sized batteries?
reiger1000 said:
I am! haha, i'm going to try the phone with a friend's battery this week, see if it'll work then, if so i'll report & buy a new battery asap.
what do you guys suggest? are there any bigger sized batteries available that fit under the stock door?
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Click to collapse
I've been using the red chichitech 1800mah EVO batteries since October and love them, you just have to peel the red wrapper off and they will fit under the stock door. Plus for the price you get two batteries and a wall travel charger for what one stock battery will cost you, look for Chichitech on Amazon, I got them three days after I placed my order.
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reiger1000 said:
Desire Z is indeed the european (& canadean) version of the tmo G2, with sense UI and stuff.
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There is an Asian Desire Z too. In fact, the Desire Z is so much more widely distributed, I'd dare say the more definitive version is the Desire Z, and the G2 just happens to be T-Mob's variant. But that's just me. They are all Visions in the end, aren't they?
joemm said:
I've been using the red chichitech 1800mah EVO batteries since October and love them, you just have to peel the red wrapper off and they will fit under the stock door. Plus for the price you get two batteries and a wall travel charger for what one stock battery will cost you, look for Chichitech on Amazon, I got them three days after I placed my order.
Sent from my HTC Vision using XDA Premium App
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first hit on google was DON'T BUY THE CHICHITECH BATTERIES, and it says they're for the EVO 4G? how could that work on a vision..

Buying a HTC Desire HD tomorrow

Hey dudes
Im buying a second hand Desire HD tomorrow just wondering if theres anything i should watch out for and also do you think ill like it better than my Desire.
Only thing im slightly concerned about is the battery life but surely it wouldn't be that much worse? Just seems people whine about it alot... No doubt from people that dont own one lol
No, people whine about battery life because it isn't too amazing, not because they don't have the phone. As long as you're expecting to not get more than ~10 hours of heavy use, you should be fine.
Although some of the people I know, talk to seem to not get through the day.
Depends in usage. If light, you're fine. If moderate, if you may be okay. If heavy, probably not going to last the day.
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CdTDroiD said:
Hey dudes
Im buying a second hand Desire HD tomorrow just wondering if theres anything i should watch out for and also do you think ill like it better than my Desire.
Only thing im slightly concerned about is the battery life but surely it wouldn't be that much worse? Just seems people whine about it alot... No doubt from people that dont own one lol
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I'd check the battery and sim covers that they're not cracked (obvious) and that they stay in place properly. (My battery cover was in fact so loose that it came off by itself, but I got a new one). Another thing that I would check is the camera lens bezel (the ring around the lens) if it's loose, mine got loose after one month of use and I had to send the phone in for a warranty repair. The warranty stickers on some screws under the covers would also be nice to have in place if you run into some problems with the phone in the future.
Thanks guys. With my desire I'm on 59% at the no after 16 hours with 56 minutes screen time. Running AOSP.
Id be happy if I could have a full day from wake up to bed with moderate use. I'd be charging everynight anyway
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I'm on the latest Revolution Rom and I'm a heavy user (including the battery draining Whatsapp). I can make it from 6 in the morning till around 6 PM without charging, so that's pretty good I guess. Be sure to check the sim cover indeed, that it hasn't been bent or something, cause that's the only hardware issue I have on this phone. Have fun with it bro! ;-)
I get about 40 hours with light/moderate use(check my signature for my config)... Check if the phone has any physical damage(sim/battery covers, warranty stickers, if its just scratched a bit on the edges, it doesn't matter much, but ask for a lower price ) and check all the hardware and sensors(camera, bluetooth, wi-fi, gps, rotation, etc...)
Very helpfull guys thanks. Can't wait to get it I've been thinking of making a cool rom for it.
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Im thinking of buying either LG 2X or DHD ..! Due to the reboot problems of 2X im thinking of buying DHD as a safe option .!!
I tested the x2. Didn't like it at all... Much prefer HTC
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anshmiester78900 said:
Im thinking of buying either LG 2X or DHD ..! Due to the reboot problems of 2X im thinking of buying DHD as a safe option .!!
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Not just the safe option, also the best option!
Don't worry over the battery life too much as the same as you I also had the original Desire and I've recently replaced it with the Desire HD. Both phones were running their stock ROMs and I must say that I don't notice any difference between the charging cycles. I'm a moderate user and I charge my DHD every two days, the same as I was charging my Desire before.
Yes, the DHD is a beast but trust me the second gen Snapdragon that's in it is a lot more power efficient and the DHD runs on Gingerbread which manages the background apps a lot better than Froyo, ergo saving power.
What's even more interesting my old regular Desire was with AMOLED screen which has proved to be much more power efficient because contrary to LCD screens it achieves black color by turning off pixels instead of reproducing black color and yet the DHD with SLCD collosal display gets me two days of use the same as the Desire did.
I just had a look at a HTC HD2 today im thinking of getting that now instead lol, the guy wasnt home today with the DHD. What you think? would be awesome to be able to run all sorts.
I'd stick and wait for the DHD in your place...the hardware is newer and superior than HD2
Go for it!! You'll be amazed at the raw power it has..
Just bought the DHD looks mean cant wait to root it (no pun intended) lol...
If you are willing to root, then many roms have better battery life.. With the stock ROM that Telus shipped with the phone (2.2.2), battery life was absolutely horrible. With screen brightness at 33% and juice defender, I sometimes would only get 15-16 hours TOPS. I am now running Virtuous Unity and I am actually able to squeeze two days out of a charge..

[Q] Battery pull once a week?

I have been having some issues with my DHD of late (lag, repeating letters on the keyboard, dropping 3g etc) and called my carrier (TELUS) who told me that I had to pull the battery from the phone at least once a week as part of regular maintainance, BECAUSE it is running android.
I find this very hard to believe, and though I am a big believer of having to "power cycle" electronic devices every so often (I think the ones and zeros start having a party in the memory and need to be told to get out of the lounge and go back to work), trying to get that battery out of the case once a week is just a plain pain in the backside! It really doesn't take that long but it seems a bit of an overkill!
Has anyone else here been told that they have to pull the battery once a week as part of the regular 'maintainence' of their phone?
Next thing you know they will be telling me I have to factory reset the phone once every two weeks!
Never heard of this recommendation before. I try to do a battery cycle once a fortnight as well and power it off very occasionally for a few hours. But I don't take the battery out unless I have a stuff up in ROM. This seems really weird. Rebooting once a week is probably what they mean?
A regular reboot will have the same effect as pulling the battery, so you could just do that.
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Are you sure? Sometimes when I've been using it heavily for a while I disassemble the phone to let the battery cool off quicker. (Take out sim, SD, battery, doors.) Does my method help at all do you think?
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Well when my phone gets very hot (especially when it's in the phone cradle in my car on a sunny day), I just hold it in front of the air conditioner for sometime till it cools down. But this is due to external heat. During usage I don't think the phone will exceed any temperature limits and become dangerous. I think that disassembling the phone completely including SD card is overkill. It's not necessary to do that much. I do think that heat can degrade battery performance and cause it to discharge faster or expand in size, but I don't know the veracity of my information. Maybe someone with knowledge about batteries will see this and enlighten us. But the max I'd do if my phone becomes very hot is to just switch it off an let it cool for sometime. It cools pretty quickly when it's off. You don't need to disassemble it. Try that next time.
Regarding laggy performance of the phone and the suggested battery pull as regular maintenance, I don't see how removing and reinserting the battery is any different to just restarting the phone. I mean, you don't remove the battery on your laptop when Windows starts lagging on you right? You just restart the OS to flush RAM and other stuff. Removing the battery seems redundant and extra work.
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http://sixpacktech.com/wp-content/uploads/2009/03/techsupport.jpg
uros0104 said:
http://sixpacktech.com/wp-content/uploads/2009/03/techsupport.jpg
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very true.
Battery pulls are unheard of for android phones. Blackberrys yes androids no. Are you running a stock ROM?
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uros0104 said:
http://sixpacktech.com/wp-content/uploads/2009/03/techsupport.jpg
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LOL... if battery pulls were required then my phone must be in really bad shape since the only times I've pulled the battery in 18 months is if I flash something bad and my phone locks up during boot, which is very rare.
I think the comic you linked to says it all.

[Q] Phone note turning on, battery?

So I was doing dishes and my I put my phone on the counter and accidently into a puddle. It wasn't in the puddle for long (only the back was in it) and I realized it, took the battery out right away and put it in rice for a few days. When I tried to turn it on, It booted up, but then shut off and stays off and I am unable to turn it back on. I tried again a couple days later and the same thing happened. Is the phone itself broken because of the water damage or is it just the battery? Any help is appreciated!
well batteries are cheap so i would start there and hope for the best. are the liquid damage stickers colored? on the battery or either of the ones on the phone?
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demkantor said:
well batteries are cheap so i would start there and hope for the best. are the liquid damage stickers colored? on the battery or either of the ones on the phone?
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They are red all of them, I am going to try and get a battery, do you think if I go into my carriers store or best buy they will let me try out a battery?
doubt it unless they have one out of the package. maybe try to find somewhere that sells used phones, if they have a g2/dz then maybe theyd let you (also a few other phones have batteries that fit)
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Plug the charger in then boot it up. If the phone runs then probably the battery is fried.
By the way, did you dry the phone properly? I meant, did you put the phone in a rice bad or the battery?
Edit: But fried I meant damaged.

[Q] Random power off issue

my epic 4g touch was on the cyanogenmod 10.1 wild for the night rom v. jan23v2. every time, if my phone were off a charger for 5-10 minutes the screen would flash to different brightness levels then turn off. it would do this every time since that rom. in order to fix the issue, i tried using sfhub's el29 root to go back to stock to try flashing the same updated rom. i was on el29 rooted and the issue still occured. i would have to plug it in for it to turn on again. is this a battery issue or is it something else? my battery is over a year old. any help would be appreciated. if you need more info, just ask
Time for a new battery.
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graydiggy said:
Time for a new battery.
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thank you. any idea on where to get a samsung one cheap? can i use my sprint warranty to get a free replacement?
Peter41x said:
thank you. any idea on where to get a samsung one cheap? can i use my sprint warranty to get a free replacement?
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Amazon will have OEM batteries. Be careful though, some will label them like OEM but they are fake. You will probably be able to get a new one from Sprint or Samsung, though.
Peter41x said:
thank you. any idea on where to get a samsung one cheap?
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I've had good luck with cheap eBay ones for $3-$5. (~$10 for 2 + external charger, shipped from China)
Originally bought a cheap 1800mAh for my Epic, but kept it around and am using in my E4GT (when the orinal battery "puffed" and wouldn't hold much of a charge) Recently added a "2200mAh" one and external charger. It's a tiny bit thicker than my 1800, but still fits under the stock cover. I havent noticed the "2200" giving any better battery life than the "1800" - both work well and I've had no problems.
This issue is happening to me too but seems to occur when I'm downloading something like an MMS or app, or even an image intensive webpage. The screen flashes to different brightness levels and then the battery would suddenly "drain" to zero, where the software tells me it's at zero, but with a little extra charge and a reboot, the power level will be where it was before shutting down.
And none of this occurs while plugged in so I'm reasonably sure it's an old battery, I'd just like some confirmation. What gave it away though? The flashing screen thing had preceded a loss of signal so at first (and for about a week or so) I thought that was what it was until I found this thread.
phamkl said:
This issue is happening to me too but seems to occur when I'm downloading something like an MMS or app, or even an image intensive webpage. The screen flashes to different brightness levels and then the battery would suddenly "drain" to zero, where the software tells me it's at zero, but with a little extra charge and a reboot, the power level will be where it was before shutting down.
And none of this occurs while plugged in so I'm reasonably sure it's an old battery, I'd just like some confirmation. What gave it away though? The flashing screen thing had preceded a loss of signal so at first (and for about a week or so) I thought that was what it was until I found this thread.
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I would say you need a new battery.
Sent from my SPH-D710 using xda app-developers app
graydiggy said:
I would say you need a new battery.
Sent from my SPH-D710 using xda app-developers app
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Thanks.
When I went to get a new battery, the guy pulled the battery out and spun it on the counter. If it spins, it's expanded, and indicative of being on its last leg or already dead. Of course, you could also palpate the battery and you will feel the bulge but the spin test is simpler, definitive, and more entertaining. Just posting in case someone else runs into this problem or a similar battery problem and come across this thread - try the battery spin test.

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