Develop Bugs

Good enough to get repair help?

Hey everyone.
So I have finally decided that the dust being under my evo's screen has gotten annoying enough to where i want to get it cleaned. Problem is that i'm rooted. My question here today is that will flashing a barebones stock rooted sense rom and removing the superuser app be enough to get by the sprint repair techs? I really don't want to have to unroot and then turn s-on.
Link to barebones rom
http://forum.xda-developers.com/showthread.php?t=874251&highlight=stock+rooted
Any input?

Nobody can really say if it's enough or not. It's a gamble. I used a ruu for mine and put everything back to stock. I also removed my sd card because I had read about someone taking their phone in and the tech saw on the card there was root related stuff on there. The guy must have did something or the tech was an ass because he said they refused to fix it and flagged his account that it's a rooted phone.
If you can run the autoroot method, then it's not difficult to do. The script does all the dirty work for you.
If you were too lazy to put everything back to stock and they found out, you would be kicking yourself in the ass for not being more thorough. I'm not trying to be a **** or insult you. I'm saying better being safe than sorry.
If the tech discovers tampering, and they are a ****, then it's all over for your hopes to get it fixed man. Good luck
Here is where I got the one I used before taking it in. I got version 3.70 at the bottom.
http://www.shipped-roms.com/index.php?category=android&model=Supersonic

Agreed
I agree with the hammer. It isn't that hard to unroot your phone at all, it should only take 15 minutes or so. I have heard of some Sprint tech's being cool, and working on a phone regardless of whether it was rooted or not. I have also read of people being given a hard time, and even having their account red flagged. There is no way of knowing if you will get a cool tech, that won't care, or a guy that takes his job too seriously and plays by allt he rules. Due to it being such an unpredictable outcome, I would recommend just unrooting before going in. If you rooted with unrevoked, flash their S-on tool in recovery, then RUU back to stock, or run a PC36IMG of a stock rom through the bootloader. If you never ran unrevoked or unrevoked forever, I don't think you need to flash the S-on tool, just running the RUU should turn your S-on. Once it's all fixed up, use one of the many root methods available, and it'll be like a clean start!

I appreciate both responses and am just gonna run with the unreveoked s on since that's how I rooted. My nands should still be good though correct?

jxr94 said:
I appreciate both responses and am just gonna run with the unreveoked s on since that's how I rooted. My nands should still be good though correct?
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Click to collapse
As long as you end up with the same phone (which you surely will). You just don't really want to interchange nandroid backups between different phones, as you run the risk of over writing your RSA keys. If you do, you need to remove the wimax.img from the nandroid backup before running it. And one more thing. Not to be paranoid, but I've seen someone get screwed from it...you should remove anything from your sd card that is related to rooting, flashing, etc. I've seen a guy report of getting his account redflagged and service was refused, because the tech found ROMS, kernels, mods, and other stuff on the sd card. That was supposedly enough evidence of rooting to red flag the account. Surely that is unlikely, but you never know. So it may not hurt to copy your sd card to your computer, then format the card before bringing it in. Or just taking the sd card out all together before you bring it in. Take it for what its worth, and good luck on getting your screen fixed!

I gave the advice that probably 99.9% will get you to where you need to be to safely get it fixed or replaced. It is up to you if you do or do not want to take a chance with a modded phone.

Hello,
I used to be a Service an Repair Area Manager. In the MI area.
I personaly did not care if the phone was rooted or not, being the screen is just dirty I personaly would have never even looked at software.
If Your really worried about your sprint tech's looking into things its also not hard to just take the digitiser off and clean it yourself, let me know if you want to know how to get it done.
jxr94 said:
Hey everyone.
So I have finally decided that the dust being under my evo's screen has gotten annoying enough to where i want to get it cleaned. Problem is that i'm rooted. My question here today is that will flashing a barebones stock rooted sense rom and removing the superuser app be enough to get by the sprint repair techs? I really don't want to have to unroot and then turn s-on.
Link to barebones rom
http://forum.xda-developers.com/showthread.php?t=874251&highlight=stock+rooted
Any input?
Click to expand...
Click to collapse

Isn't this the millionth thread about should I take a rooted phone in?
Sent from my rooted HTC EVO using the xda app!

Non-software related issues do not warrant checking software. If you bring a rooted device into my store for hardware issues, I probably won't even check it. And if I do notice, it's not a problem since hardware != software.
Now if you come into my store complaining that your device is freezing, camera isn't working, etc and you're a jerk when I say it could be the root or ROM, then I'll flag your account.
All in all, if you're having software problems on a root device, don't take it to Sprint. Hardware is still a go.

Sunsparc said:
Non-software related issues do not warrant checking software. If you bring a rooted device into my store for hardware issues, I probably won't even check it. And if I do notice, it's not a problem since hardware != software.
Now if you come into my store complaining that your device is freezing, camera isn't working, etc and you're a jerk when I say it could be the root or ROM, then I'll flag your account.
All in all, if you're having software problems on a root device, don't take it to Sprint. Hardware is still a go.
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Click to collapse
That is the same thing i would do, The worst thing is to have someone come in beeing a "Jerk" then yes I would flag the account. Never payes to be a "Jerk"

sand1303 said:
Isn't this the millionth thread about should I take a rooted phone in?
Sent from my rooted HTC EVO using the xda app!
Click to expand...
Click to collapse
Do I win a prize?

Hahaha! Not this time. But nice try. Hopefully u understand that it is a gamble and there is no real answer. It just depends on the tech and the actual store. My lcd was replaced and I was worried because I couldn't unroot mine without a display. Turned out they fixed it no questions asked. I got lucky. Some people don't. It is either rooted or not no matter how far u customize. And they either care or don't.
Sent from my rooted HTC EVO using the xda app!

Should I unroot or flash sprint lovers for a quick repair?

I'm thinking about going to sprint because there's some dust on the inside of my screen, which probably wont require them to turn on my phone. But in case they do, I'm wondering should I unroot my phone or is it safe to just flash sprint lovers and reflash cm7 after the repair is done?
Sent from my PC36100 using XDA App

Just take a Nandroid backup, copy it off your SD card, and then RUU your phone:
http://j.mp/ruuevo4g
When you get back, you can just run UnrEVOked and re-root.

brennod10 said:
I'm thinking about going to sprint because there's some dust on the inside of my screen, which probably wont require them to turn on my phone. But in case they do, I'm wondering should I unroot my phone or is it safe to just flash sprint lovers and reflash cm7 after the repair is done?
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
sprint lovers has some modded icons and the notification widget, so its not stock looking.
Here is a rooted stock 3.70 rom.
http://forum.xda-developers.com/showpost.php?p=12748841&postcount=1881

Unroot in case they check for s on s off
Sent from my PC36100 using XDA App

For anything hardware related, they shouldn't check root. Doesn't matter if they do anyway, it's not related to the problem.

Sunsparc said:
For anything hardware related, they shouldn't check root. Doesn't matter if they do anyway, it's not related to the problem.
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Click to collapse
Yeah, but can't they mark your account if they find it's rooted? I'm not sure, but I would think they could make some notation to future techs.

bad fishy said:
Yeah, but can't they mark your account if they find it's rooted? I'm not sure, but I would think they could make some notation to future techs.
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Click to collapse
That's funny if it's true, which wouldn't surprise me. If customer service puts a note on your account it doesn't mean a whole lot, but a note about being rooted would probably mean the world to them
swyped from my cyanogenized and gingerbreaded EVO

Sunsparc said:
For anything hardware related, they shouldn't check root. Doesn't matter if they do anyway, it's not related to the problem.
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Click to collapse
Technically, that's correct. However, it's ALWAYS a good idea to unroot and flash the stock rom, just in case. WE all know that rooting doesnt cause hardware problems like this, however to sprint, rooting voids your warranty, no matter what the problem is. Yes, there is a chance you could not unroot and they wont notice. However, it only takes a few minutes to do, and it could save your phone from being blacklisted.

brennod10 said:
I'm thinking about going to sprint because there's some dust on the inside of my screen, which probably wont require them to turn on my phone. But in case they do, I'm wondering should I unroot my phone or is it safe to just flash sprint lovers and reflash cm7 after the repair is done?
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
The moment you root your phone, you VOID your warranty. Whether you flash a ROM that "looks" like the stock sense ROM or not and they see that your phone is rooted, Sprint will not fix your phone. This hasn't happened to me, but my buddy tried to bring in his rooted Evo to fix the spring in his kickstand. Checking the interface and for s-on or s-off was irrelevant, but they checked anyway and sent him on his way. So, unroot it first and take it to get repaired.
Unroot here.
http://www.thedroiddemos.com/forum/viewtopic.php?f=18&t=13
Then go back and root it through unrevoked.
http://www.thedroiddemos.com/forum/viewtopic.php?f=18&t=15
And you can flash whatever ROM you want afterwards. Hope this helps.

[Q] NO data for root users??

ok maybe im on the wrong thread but idk. I had the CM6.1.1 and was working fine for awhile then suddenly im losing FULL data on and off. i'd have to switch it to 2G and back off to get the H of 4G and it'll only work for a few hours then i'd have to repeat it again. so I unrooted and sent it for a replacement thinking it was the G2 but now im having the same problem on CM7 2 weeks after replacing the G2. WTH?!?! is a new way of google shut us root users down?? i tried eveyrhing. wipe, reinstall nothing.. no luck

Hmm not positive but sounds like something on your end. If tmobile was actually implementing something like this we would all know about it and/or the forums would be blowing up. Not sure what advice to give you on what to fix it though.
Sent from my HTC Vision using XDA Premium App

yea man idk wtf it is! i had this prob before and got the G2 replaced now its having the same prob again. its not apps im DLing i did everything i could think of. right now its restoring to stock rom so im gonna see how that goes... I rooted my GF g2 with sense and it works fine no issues and she ran it for months now..probably it something on my end since im the only one having this issue. but i didnt do anything besides root, DL rom.. thats it. i cant see how a few weeks later im losing data outta nowhere. i dont experiment with nighties or radios i just stick to one rom. hmm.. looks like im gonna have to toy with it for a while to ge it right again...

wrong forum buddy. should be posted in Q&A

i knew that was coming..

demo4o1 said:
i knew that was coming..
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Click to collapse
if you knew there is no excuse

FWIW, i've had a ton of problems with the data connection over the past few days. sometimes (like now) i get data speed upwards of 4,200kbps with a lowww 67MS ping.
but for the most part data has been either non existant. issues started when i flashed CM7.0, went back to RC2 and things seem to be working much better.
had a bunch of other problems with CM7 tho, so i might have borked the install.

crazy talk said:
FWIW, i've had a ton of problems with the data connection over the past few days. sometimes (like now) i get data speed upwards of 4,200kbps with a lowww 67MS ping.
but for the most part data has been either non existant. issues started when i flashed CM7.0, went back to RC2 and things seem to be working much better.
had a bunch of other problems with CM7 tho, so i might have borked the install.
Click to expand...
Click to collapse
i flashed back to RC2, 6.1.1 too and still the same issue even flashed to stock rom. idk im about OCEAN my G2 in a minute

Your phone hates you and wants you to suffer for committing the crime of posting a "Q&A" topic in the "Development" section.

It doesn't sound like anything on your end. There are two things your gonna want to do here. The first is check you sim card, where the gold part is. Look to see if there is something near the gold piece that looks like TM*****. If not then replace your sim card. If you do have that then call tech support and have them file a Service Request if this is something that only happens in around a 7 mile are, if it happens everywhere you are then your gonna have to have a trouble ticket filled for your line.

card0124 said:
It doesn't sound like anything on your end. There are two things your gonna want to do here. The first is check you sim card, where the gold part is. Look to see if there is something near the gold piece that looks like TM*****. If not then replace your sim card. If you do have that then call tech support and have them file a Service Request if this is something that only happens in around a 7 mile are, if it happens everywhere you are then your gonna have to have a trouble ticket filled for your line.
Click to expand...
Click to collapse
i already did all this when i had this prob on the 1st G2. so what im trying now is erasing everything, flash rom see if that works if it doesnt im gonna unroot, REroot flash rom. it doesnt work im sending this in for a replacement too (for the second time)

I am not on Tmobile, but I had a similiar problem... It turned out to be from using superbattery app... It actualy modifies the radio/ril some how.. and flashing a new rom/restoring stock, nothing worked, untill I flashed my same radio again.... Then it was fixed..... It is worth a try.
Sent from my HTC Vision using XDA Premium App

wth.. i unrooted, flashed stock OS, re rooted, flashed RC2, was fine for an hour then again.. NO DATA! WTF!?!?! i guess i gotta mess wit he radios? i dont even know how to do that never went that far.

[Q] What should I do?! D:

Hello everybody,
I..am...retarded. I saw a lot of dust in my microphone port so naturally i got a can of compressed air to try to "fix" it. Well it broke my microphone, it still works but i would have to scream like a woman in a porno for anyone to hear me...not an option lol. So I'm running CM7 and I need a way to put everything as close to stock as possible so that the technician won't update my phone to the newest gingerbread update. I found THIS post but I don't know which one to install (being the noob that I am). I plan to uninstall ALL of the apps that require root permissions and back them up to my sd card...then install the stock ROM and hope and pray the technician doesn't see that i'm rooted.
So what do you guys think? is that enough to fool a technician? And what rom do i need to install? deodexed or odexed? and what's zip aligned?
Sorry for the noobiness but my mind has gone blank xP
thanks for all the help

If you are S-OFF just flash a sense rom and let it ota update. If you used unrevoked to root your phone then the ota cannnot set it S-ON. Then take it in. When u get phone back flash a custom recovery and go from there. Also put in an old sd-card that has no signs of custom roms and such. That's what i would do

Honestly if I were you I would just use a bluetooth headset. If you return the phone to sprint you are going to be screwed over, for now at least, with the unrooted 2.3.3. Wait till they get a root for that, then get sprint to replace it.
Unless you get a mentally handicapped tech they will check to see if you have s-off. They see you do and you are screwed.
Sent from my HTC EVO View. 7" of s-off 4g Fury.

blu3poptart said:
Hello everybody,
I..am...retarded. I saw a lot of dust in my microphone port so naturally i got a can of compressed air to try to "fix" it. Well it broke my microphone, it still works but i would have to scream like a woman in a porno for anyone to hear me...not an option lol. So I'm running CM7 and I need a way to put everything as close to stock as possible so that the technician won't update my phone to the newest gingerbread update. I found THIS post but I don't know which one to install (being the noob that I am). I plan to uninstall ALL of the apps that require root permissions and back them up to my sd card...then install the stock ROM and hope and pray the technician doesn't see that i'm rooted.
So what do you guys think? is that enough to fool a technician? And what rom do i need to install? deodexed or odexed? and what's zip aligned?
Sorry for the noobiness but my mind has gone blank xP
thanks for all the help
Click to expand...
Click to collapse
it only picks up your voice if you moan "OH GOD YES DEEPER!!"? lol joking aside.
your mic is built into your top panel. so replacing the phone is POSSIBLE, but check with your local sprint store and see if they can just replace the touch panel. thats what we do at my store.

stretchwookie said:
it only picks up your voice if you moan "OH GOD YES DEEPER!!"? lol joking aside.
your mic is built into your top panel. so replacing the phone is POSSIBLE, but check with your local sprint store and see if they can just replace the touch panel. thats what we do at my store.
Click to expand...
Click to collapse
Lmao xD nah the tech was too much of a lazy ass to do anything :/ so they just ordered a replacement. I sure as hell hope its not a refurbished with gingerbread. But I think that screwed xP
Sent from my PC36100 using XDA App

I hate to tell ya, but all the evos coming through my store refurbished have had gb out of the box...

stretchwookie said:
I hate to tell ya, but all the evos coming through my store refurbished have had gb out of the box...
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Click to collapse
-.- well here's hoping mine doesn't haha. And either way, I can wait a little while to get root again. But I'll miss my CM7 :'( I'm not much of a fan of UI skins on android. I hope sprint gets the nexus prime
Sent from my PC36100 using XDA App

You can hope all you want, but you're gonna have GB on that phone.
HOWEVER, some refurbished phones were sent in with S-OFF and they are being sent back out with S-OFF so pray to the refurbishing gods that you get lucky

You can just take it in and they will usually just replace the mic, just let them know you don't want any software update.

Jim M said:
You can just take it in and they will usually just replace the mic, just lt them know you don't want any software update.
Click to expand...
Click to collapse
You better be extremely adamant about not updating the OS. Like almost paranoid about it, people upfront often won't relay that info to the tech. I'd even put a mini post it on the battery or inside the back of the battery casing saying "DO NOT UPDATE SOFTWARE" or something of the likes. lol

The sprint tech said he couldn't repair it but didn't give a reason. Since they are sending a replacement can't they just use the parts from that phone to repair mine and send back that phone?
Sent from my PC36100 using XDA App

Well my replacement turned out to be S-OFF but I didn't find that out until i got my evo 3d and got home and checked xP. I figure I might mess with it for a while, keep it, or just sell it once cm7 comes out on the 3d (or a good stripped down sense version). So if anyone is interested in buying it, I'll provide some pics of the phone to show its S-OFF so you can know its legit.
Sent from my rockin 3D

[Q] How do I brick my phone

I kinda of want to intentionally brick my phone just so sprint would replace it. I have been having some trouble with my evo lately, it just started to reboot so frequently lately. I was running decks 1.2.1 and just thought it was the rom, so i completely wipe everything, reflash and same thing. I noticed when my phone rebooted it would get hot or warm, and gps did not work after flashing decks 1.2.1, trying to use gps would automatically cause the phone to reboot. Any rom with the vision gps drivers would cause phone to reboot when trying to use gps, only gps driver that would work was the cm7 drivers, mainly used the N39 one and that would work and I could use gps, but phone kept rebooting. So then i tried to flash the latest stock rom, but had same problem. Also tried to use myn's warm rom release 5, which was always so stable in the past and never had any problems with when i was using it in the past, but yea phone just would reboot at random when phone would get warm or just doing stuff. Then i flashed the latest radio, pri, nv, and hboot. Went back to decks but its very frustrating, i can not use my phone for a long time or it warms up and goes into a bootloop, then have to pull the battery and give it a couple minutes to cool down before i can pop the battery back in and have it not reboot immediately afterwards. So after all this i was just gonna try and brick it to see if i could get another evo, but yea i tried to flash a radio and battery pull but that did not work. Did i screw myself by flashing the latest hboot?

Why don't you flash a stock rom. See if it still does it and then go to sprint and tell them all the problems you're having
We're comin from a pure power source.

That's insurance fraud dude, cause everyone's prices to go up. Don't be that guy.
Sent from my PC36100 using XDA App

I did try a stock rom and it kept happening. That is why I was trying to brick it so they would just exchange it. If I take it to sprint I would need to flash a RUU right? Then deal with sprints b.s. until they exchange it.

I've never had a problem getting my phone replaced. You have problems with your phone. They will replace it. And yes, the ruu will return it to stock.
We're comin from a pure power source.

alaman68 said:
That's insurance fraud dude, cause everyone's prices to go up. Don't be that guy.
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Click to collapse
How is it insurance fraud? My phone is not working properly, I have been paying an insurance charge on my plan since the launch of the evo. Don't want to deal with their very annoying employees and just want a replacement, is that too much to ask for?
metalfan78 said:
I've never had a problem getting my phone replaced. You have problems with your phone. They will replace it. And yes, the ruu will return it to stock.
Click to expand...
Click to collapse
Well it seems like that is what I am gonna need to do. Must have bad luck then, because I have had a horrible experience getting a phone replaced but thanks.

Pull your battery while flashing a radio update should def brick you but you should just unroot if your worried.
Sent from my PC36100 using XDA App

ellshock said:
How is it insurance fraud? My phone is not working properly, I have been paying an insurance charge on my plan since the launch of the evo. Don't want to deal with their very annoying employees and just want a replacement, is that too much to ask for?
Click to expand...
Click to collapse
Return to stock and deal with the bs
Sent from my PC36100 using XDA App

Just tell them you lost it, and they'll overnight you one.

linsalata28 said:
Pull your battery while flashing a radio update should def brick you but you should just unroot if your worried.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
That will definitely brick it.

It sounds like a hardware issue. Sprint will replace it. Don't brick your phone, not worth it.
RUU to the latest update. Get S-On (there are a few threads with tutorials). Try to document your phone acting up if you can (I had an overheating issue with my old phone so I took screenshots of an app showing my phone 135+ degrees. Reboots, maybe video it, I don't know.)
Sent from my HTC Evo using xda premium