"unable to charge nonsupported battery" - Epic 4G Q&A, Help & Troubleshooting

WTF? So I just got my warranty replacement phone which came with no battery. So I have to use my old one, which is fine. Although, after it drained all the way down and I plug it in to charge the screen says "unable to charge nonsupported battery".
Any suggestions to figure out what to do with this?
_____
Also, bone stock EC05 as I just got it today.
So it will charge my 3500 big ebay battery just fine.

Have you tried wiping the battery history in CwM?

Take it back and get another fefurb'd phone
Sent from Bonsai 7.0.3

So I called a Sprint store by my work, and they gave me a free brand new battery. I just told them what was happening and that was it.
And it works just fine.

Related

I think my Evo is dead

My Evo won't power on at all... no lights on when plugged in, and my PC doesn't see it either. I've tried different USB cables, and I've tried charging from a regular outlet... still nothing. I pulled the battery for about 10 minutes, and still nothing.
It was working perfectly yesterday.. even consistently getting 30+ hours on a charge. I had about 10% battery left when I went to bed.. I plugged in my USB cable before going to bed, and I remember for sure seeing the charge light come on when I plugged it in. When I woke up (late because my phone is my alarm), it was dead.
I have a friend with an Evo, and I'd like to try his battery before taking it in..gonna do that in an hour or so. I just want to do all the troubleshooting I can before taking it in to let some idiot look at it. The phone shouldn't work with the power cord plugged in, but no battery.. right? So would a completely bad battery show the same symptoms I have?
And if it is a bad phone, does anyone have any experience with Radio Shack's warranty? I bought their 1 year warranty when I bought my Evo on launch day. Should I expect to walk out with a new Evo, or should I expect a loaner phone and a wait while they ship off my Evo? Is Radio Shack going to ask or care that it's rooted? Since it doesn't power on, they can't tell in the store.. but if they ask me, I'm not sure if I can lie with a straight face.
xviiivx said:
My Evo won't power on at all... no lights on when plugged in, and my PC doesn't see it either. I've tried different USB cables, and I've tried charging from a regular outlet... still nothing. I pulled the battery for about 10 minutes, and still nothing.
It was working perfectly yesterday.. even consistently getting 30+ hours on a charge. I had about 10% battery left when I went to bed.. I plugged in my USB cable before going to bed, and I remember for sure seeing the charge light come on when I plugged it in. When I woke up (late because my phone is my alarm), it was dead.
I have a friend with an Evo, and I'd like to try his battery before taking it in..gonna do that in an hour or so. I just want to do all the troubleshooting I can before taking it in to let some idiot look at it. The phone shouldn't work with the power cord plugged in, but no battery.. right? So would a completely bad battery show the same symptoms I have?
And if it is a bad phone, does anyone have any experience with Radio Shack's warranty? I bought their 1 year warranty when I bought my Evo on launch day. Should I expect to walk out with a new Evo, or should I expect a loaner phone and a wait while they ship off my Evo? Is Radio Shack going to ask or care that it's rooted? Since it doesn't power on, they can't tell in the store.. but if they ask me, I'm not sure if I can lie with a straight face.
Click to expand...
Click to collapse
The phone does not work just hooked up to a charger without a battery so it's completely possible that your issue is the battery and it definitely sounds like it.
I don't have any history with Radioshack's warranty but I would suggest trying your friends battery first, if that resolves the issue then when you take it in they will just replace the battery which shouldn't require them to even boot the phone.
I tried my friend's battery and it worked. Went to Radio Shack and told them what was up, and after a 30 minute phone call, they were able to give me a replacement battery. Problem is, it's not an HTC battery and it's only 1100mAh. I mentioned the difference, and was told that's all they could do for me today and if I'm not happy with the battery I can come back and they'll take care of me. Had the guy not been so nice I probably would have thrown a fit, but either way, I have a working phone now so I'm happy. And unless I misunderstood, I think my 12 month plan got reset for the battery, so if the replacement dies within a year I can get another one.
xviiivx said:
I tried my friend's battery and it worked. Went to Radio Shack and told them what was up, and after a 30 minute phone call, they were able to give me a replacement battery. Problem is, it's not an HTC battery and it's only 1100mAh. I mentioned the difference, and was told that's all they could do for me today and if I'm not happy with the battery I can come back and they'll take care of me. Had the guy not been so nice I probably would have thrown a fit, but either way, I have a working phone now so I'm happy. And unless I misunderstood, I think my 12 month plan got reset for the battery, so if the replacement dies within a year I can get another one.
Click to expand...
Click to collapse
Glad to hear it went well.
I would push getting a stock battery for two reasons:
1) That's 25% smaller and thus your battery life is going to be significantly less.
2) Batteries are not all created equal and it's likely that what they gave you could be a cheapie.
I've been running one of the chinese cheapies for five months. It's a 3500 and it last all day with heavy use. I think I paid 17 dollars for it. The extended seidio I bought for my treo fried in a month.
Sent from my PC36100 using XDA App
The battery they gave me is a Digital Energy brand. It came up for the first time at 54%. 4 hours of moderate use later, it's down to 39%. I'm going to run with it for a week and if I can make it 24 hours on a charge, I don't think I'm going to worry about it. If it can't get through a full day, I'll call and see what Radio Shack can do for me. If they give me any trouble, I'll probably just shell out the money for a good battery and keep this one as a spare.
I'll post an update once I've used this battery long enough to give it a fair review..
xviiivx said:
The battery they gave me is a Digital Energy brand. It came up for the first time at 54%. 4 hours of moderate use later, it's down to 39%. I'm going to run with it for a week and if I can make it 24 hours on a charge, I don't think I'm going to worry about it. If it can't get through a full day, I'll call and see what Radio Shack can do for me. If they give me any trouble, I'll probably just shell out the money for a good battery and keep this one as a spare.
I'll post an update once I've used this battery long enough to give it a fair review..
Click to expand...
Click to collapse
Just keep in mind that the battery they gave you is 27% smaller and therefore will very likely not last as long as the stock battery.
My phone did this exact same thing this morning. I even had it plugged in last night and was charging fine. When I awoke my phone was off and would not turn on. After about an hout of trying to get it to charge with no luck. I then borrowed the wifes phone to call sprint. I left the phone plugged in and what do you know as soon as the lady answers the flashing orange light comes on and after a minuit of that a steady orange light. Haven't had any problems before or after this event. But the lady at sprint told me it was the charging port and i would need to take my phone in for a replacement.
I had the same problem: http://forum.xda-developers.com/showthread.php?p=16398845
Powered off the phone and went to bed. No sign of problems, battery life has been great, 50% charge on the phone. Woke up and it wouldn't budge. Took me a minute to figure out that it was the battery. Once I did, went to the Sprint store and they tested it, confirming it was dead. They replaced it quickly, no questions, no charge.

Htc Evo not charging

My evo was getting low on battery and I plugged it in. I went to check on it a half hour later and it wasn't charging. I plugged it into my computer and used multiple charging cords and it still won't charge. The battery is dead now. What can I do now? I am rooted and am scared to take it in.
Dany8907 said:
My evo was getting low on battery and I plugged it in. I went to check on it a half hour later and it wasn't charging. I plugged it into my computer and used multiple charging cords and it still won't charge. The battery is dead now. What can I do now? I am rooted and am scared to take it in.
Click to expand...
Click to collapse
Just to be clear, did the phone die completely before you tried to start charging it? Or did you plug it in before it actually died, and then it still wouldn't charge, and died anyways?
If it died completely on it's own, and then you plugged it in, and it won't take a charge (no led charging light), then your battery is most likely toasted. You can try leaving it plugged into the wall charger for some time, and see if it starts charging again, but it may not. Lithium Ion batteries don't like to be drained completely. They can get so low, to a point that the battery won't recieve a charge. It has something to do with the software in the phone not letting it. I've heard that if you have an actual wall charger, to put the battery directly on that, and it may charge up again. Otherwise, you need a new battery, most likely.
If you plugged it in before it actually died, and it still wouldn't recieve a charge, I would have to take a guess and say that there might be a problem with your usb/charge port (because you did say you tried other cables already, right?, so that should rule out a bad cable)
If you have any other batteries, try one. Or if you do happen to have a direct wall charger, put the battery on that and try to charge it up.
What rom/kernel combo are you currently on?
The battery was at about 24% when I plugged it in. I plugged in and the led didn't come on. It's been on the charger for about an hr. I tried a bb charger no luck and also plugged it into my computer.
I was running CM7 RC4 with savage zen 1.0.1 cfs havs sbc at the time. I got scared that i would have to take it in when the battery was getting low so I tried to flash the pcj136 zip on my sd card but it was corrupted (good time to find outit was corrupted) but after that I flashed back to my stock rooted backup. That's what it's on now. The led still didn't come on.
Dany8907 said:
The battery was at about 24% when I plugged it in. I plugged in and the led didn't come on. It's been on the charger for about an hr. I tried a bb charger no luck and also plugged it into my computer.
I was running CM7 RC4 with savage zen 1.0.1 cfs havs sbc at the time. I got scared that i would have to take it in when the battery was getting low so I tried to flash the pcj136 zip on my sd card but it was corrupted (good time to find outit was corrupted) but after that I flashed back to my stock rooted backup. That's what it's on now. The led still didn't come on.
Click to expand...
Click to collapse
Okay, so you were able to successfully get the stock rooted rom flashed before the battery died? So you were running the stock rooted rom before it actually died? Still no charging on the stock rooted rom eh? Personally, i would find a way to get your battery charged up. Either take it to a sprint store, or if you have any friends that have a hero or an evo, pop it in there and charge it up. Once you're charged up, you can then have some time to unroot and turn S on if you need to, so you can take it in. It would also allow you test a couple more things, and be sure that it's not software related. (sounds like a bad usb/charge port to me) There isn't a lot you can do without being able to turn it on.
And you meant to say you tried to flash a PC36IMG, right?
Haha yes PC36IMG
Yes now I am running the stock rooted rom. As soon as I flashed the stock rooted rom it died.
My friend has a evo so I think I'll try to use my friends battery to see if it will work. To me it seems like a bad USB port but I'll try the battery. Hopefully it will work.
Dany8907 said:
Haha yes PC36IMG
Yes now I am running the stock rooted rom. As soon as I flashed the stock rooted rom it died.
My friend has a evo so I think I'll try to use my friends battery to see if it will work. To me it seems like a bad USB port but I'll try the battery. Hopefully it will work.
Click to expand...
Click to collapse
Yea, as I stated above, I also believe it's a bad usb/charging port. I just think you should use your friends evo to charge your battery, so you can then put your fully charged battery back in your phone, and unroot it if you need to take it in. Just beware, that if it is a bad usb/charge port, I have heard of Sprint giving people a tough time with repairing it (its a known problem). Sprint claims it to be cosmetic damage or physical damage or some bs like that.
I thought this issue would be fixed already. I got my evo in Dec and it's hw 0004.Cosmetic damage? Wow. How is it cosmetic damage when you can't use your phone? If I do have to take it in will sprint fix my evo? I have insurance through best buy.
Dany8907 said:
I thought this issue would be fixed already. I got my evo in Dec and it's hw 0004.Cosmetic damage? Wow. How is it cosmetic damage when you can't use your phone? If I do have to take it in will sprint fix my evo? I have insurance through best buy.
Click to expand...
Click to collapse
I have seen people reporting here on XDA, that Sprint refused to fix the problem, and insisted upon either sending it to HTC or using your insuarnce. I'll see if i can find the thread for ya to look at, it wasn't too longg ago.
Cool, thanks
Dany8907 said:
Cool, thanks
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=1008960
I've seen more on the subject kicking around here, but the dang search is currently down. I got lucky by finding that one on page 7!
This happened to me as well. I was using my EVO (rooted to Warm ROM) as a GPS today driving down to NYC. The battery wasn't completely dead yet and I was using a car charger to the phone. All of a sudden, the phone just reset! I had no clue why. I used my brother's EVO for GPS and after a little while, his started to reset as well! After I got home my phone wouldn't charge with the wall charger USB so I used my cradle charger to directly charge the battery, which worked and now my phone is on and the usb wall charger works again.
http://www.amazon.com/gp/product/B004T07XNY/ref=cm_cr_thx_view

[Q] Rooted phone - would barely charge. Have put back to stock - now charges fine.

I have a droid incredible 2. And of course it comes with all that horrible verizon crap bloatware. So I used adw tools to root the phone and achieve s-off and all of that good stuff. I flashed CM7 successfully. Worked great.
However... after flashing the rom; the phone would barely charge. At one point it died. So, using the stock charger, plugged phone into the wall, turned the phone off and left to charge overnight. Turned it back on about 7 hours later and had about 16% charge. So.. I thought well crap and ordered a brand new battery. The same exact issue persists with the new battery.
I tried calibrating the phone with an app from the market and I also tried calibrating it by letting it fully discharge then recharge. I also wiped the batter stats.
So I thought maybe I did something wrong. I tried cleaning everything up and flashing to a different rom entirely. Same problem persists.
After exhaustive google searching I really didn't get anywhere. So since the phone is under warranty called verzion and they are shipping a replacement.So, in order to send it back I needed to unroot and put it back to stock. So I did that. No problems. Plugged in the phone before bed, and woke up in the morning to a fully charged phone.
I really really want to root / flash the replacement phone but I don't want to run into the same problems. Can anyone tell me what might have gone wrong?
that is strange..i've never heard of that problem. try a different rom maybe
JehC said:
that is strange..i've never heard of that problem. try a different rom maybe
Click to expand...
Click to collapse
As I mentioned I did try two of the most popular/stable roms. Do you have any other recommendations?

Help! Phone turns off when disconnecting charger.

As the title says, my device has started doing this for about a week. I can even have a fully charged battery, but if I disconnect the charger, within 5 minutes, my device screen will make some weird glitchy thing and turn off. I've tried multiple ROMs with no dice, so it's a hardware problem. I'm hoping it's just a battery issue, as I can't really afford another device at the moment. Thank you for your time.
have you tried a different charger?,
battery issue an not hardware
I had the same problem. I bought the phone from craigslist an got an awesome deal on it. got it home started playing with it an it kept doin random reboots. after awhile it just wouldnt boot back up unless i took out the battery an reinserted it. However on the charger it worked fine. luckly i had insurance, i went to the sprint store they ran "tests" an determined the phone was bad. Cool im getting a new phone. 3 days later i go to pick up the replacement. They put my old battery in the new phone an low an behold same issue, i went on amazon bought a battery for $10, a samsung oem battery btw,, an the phone is perfect, Hope my insight helps with ur issue

drown phone doesn't charge

Hi, I'm an user of the big ol' S4, but my sister has one of the Mini ones. She had recently been on a party and dropped her phone into the toilet. She rushed home and at least was cautious enough to pull out the battery. I got to the phone in the morning, disassembled it and left it to dry for a few days.
I used my SGS2's battery to get backups of some most important stuff and the phone worked just fine, so I went ahead and tried to charge the original battery. After a few moments it shows a warning saying something like "Can't charge this phone, make sure you are using a compatible Samsung battery and adaptor, whatever"
I was able to charge the battery from SGS2 in the SGS4mini just fine, so I thought the original battery was dead. Well, just bought a new one and it doesn't charge either. What could be the issue?
Thank you very much for any suggestion.

Categories

Resources