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So my earpiece has gone.
Not crackly, not distorted, just nothing - silence.
It was fine a couple of days ago and now it's completely dead.
The phone hasn't been dropped (well, tossed on a mattress/duvet when I'm heading to bed but not onto anything hard and from no great height), I haven't tempted fate by submerging it, I've properly nursed this phone and it's still died on me.
The one thing that I did do between it working and today was flash a different ROM.
I'm just wondering whether there's any chance that might've had something to do with it?
I went from '3.4.2 131-003' to '3.4.2-155-2'.
I know it's a long shot but that couldn't possibly be the cause, could it?
Many people have already complained about that problem (just google it!), return the phone (if your warranty isn't void because of the flashing, but i think it only affects software warranty), and they'll get you a new one. As far as I know, the newly produced defys don't have that defect anymore, mine - which I bought a couple of weeks ago - works just fine (fingers crossed!).
I'm aware that it's a known issue, I was asking because it seems that normally the earpiece gets crackly then dies whereas mine has gone from absolutely fine to completely dead in a couple of days with no usage in-between and the fact it happened after I flashed a new ROM seems coincidental to say the least.
As for the warranty, I have flashed ROMs, so fingers crossed.
same problem
I've the same problem.. no crackling, total silence. yesterday it worked perfectly fine, but since today no sound at all.
didn't do anything weird with it; flashed another froyo rom one week ago, but I can hardly imagine it has something to do with it...
I red there were more persons with a earpiece problem, but I couldn't find anyone who's got total silence from one moment to another..
is there info about this issue?
greetz
mine has gone from working to total silent the way mine was crackly was if i blew into it, it would work sometimes but now nothing at all i need to get a replaceable but dnt ave time
The problem is due to a bad connection, so I suppose it is possible it would break cleanly, going from working to silence with no interference/crackling.
I was just hoping I could fix it myself without having to rely on the Motorola warranty lottery
The fix-it-yourself thread is here. It's easily done if you are even mildly practical. I have sourced 2 SE K850i earpieces as a hedge against the future, once I'm out of warranty.
However, I am currently in warranty, so I sent an email regarding my Defy to Motorola as soon as my earpiece started acting-up. I tried to demand a replacement on the grounds that they were offering for sale devices that they knew were defective. Unfortunately, they were adamant that a repair was my only option so I sent my phone to their centre. I followed their advice, backing up, removing SIM and SD card, performing factory wipe from within Settings/Location & Security, and only sending the phone.
My phone had a custom ROM with the "android" text boot-loader so it was obviously not stock but there have been no complaints from them and I'm able to track my phone through their system. It's been repaired and is in "final testing". I'm expecting it back early next week.
Given the perceived "openness" of android, it would be a PR disaster for Motorola to void the hardware warranty on the grounds of software modification.
Step666 said:
So my earpiece has gone.
Not crackly, not distorted, just nothing - silence.
...
The one thing that I did do between it working and today was flash a different ROM.
I'm just wondering whether there's any chance that might've had something to do with it?
Click to expand...
Click to collapse
mmm, i have something to say ... i flashed lots of different roms, two weeks ago i went back to China 0.26, still one of the best in terms of performance BUT, i had some trouble with the earpiece.
The first time it happened i thought "ok my earpiece has gone", it was just silent, people could hear me and i could hear nothing. Surprisingly after a reboot the earpiece was working, then silence again the day after... so on for 3 - 4 times.
Then i flashed the 3.4.2-155 and the problem disapperead. No failure, no silence, after 10 days it still works.
So, could it be the problem was related to that specific rom or software i used?
Btw, did you try to flash back to your previous rom?
I got same issue last week, and my mobile operator change my phone by a new one.
It's a know pb with first MB525 products.
After flashing did-you remove back door and battery to power off/power on you phone ?
I think when we do that, we push on the back of phone and so increase earpiece failure risk.
Thanks, I'd seen that thread before but I'm still well inside my warranty and have no urge to risk voiding it any more than I potentially already have.
I have no qualms about having to send the phone back to Motorola, I just want to be sure it'll be fixed when I do is all.
It's a shame that Motorola don't allow third-parties to fix the handsets - I know an engineer that works for one of the UK high street mobile phone retailers and he says that any earpiece issues, they have to send the phones back to Motorola themselves, they can't even source the necessary parts.
If they could fix it, I wouldn't think twice about the ROM as I know he couldn't care less, he'd get it sorted for me.
technome said:
Given the perceived "openness" of android, it would be a PR disaster for Motorola to void the hardware warranty on the grounds of software modification.
Click to expand...
Click to collapse
Also, since the issue is known to be purely hardware and there are plenty of cases of it afflicting handsets that are entirely stock, they would leave themselves in a very shaky legal situation.
Personally, I think I'd prefer to have my current handset repaired instead of replaced as it seems to be a little gem in terms of battery life.
As for the warranty, I doubt I'll have this phone for more than a year or so.
Part of the reason I chose it was the excellent deal on the T-Mobile contract I'm on meaning that if I get the urge to 'upgrade' early, I won't feel bad about buying a second phone out of my own pocket.
xdaid said:
Btw, did you try to flash back to your previous rom?
Click to expand...
Click to collapse
No I haven't.
I only discovered the problem at work this afternoon and started this thread as soon as I got home.
I might give it a go over the weekend but part of me can't really be bothered, I might just send it away.
edit:
MisterWB said:
I got same issue last week, and my mobile operator change my phone by a new one.
Click to expand...
Click to collapse
UK law only gives a customer a limited period after purchasing during which they can demand a replacement, after that a retailer is entitled to try and repair a faulty item if it is reasonable to do so.
Only if repairing the phone is in some way unsuccessful would the customer then be entitled to a replacement.
Sorry to hear that.
Let us know if Moto honor the warranty. It's very unreasonable to void hardware warranty just because of software modification.
My defy earpiece failed after 4 weeks. I had the orange 2.2 on the phone. Sent it to solidvision (they do warranty repair for motorola phones in belgium and netherlands). 3 weeks later they sent me a new phone, under warranty. On other sites I read that motorola doenst make a problem about earpiece issue even when you flashed other firmware.
So I handed my handset in to be sent away for repair on the 21st of March.
On the 18th of April I contacted CPW's repairs department to query where my handset was at 28 days had elapsed. The guy I spoke to raised a £10 voucher on their systems and put some sort of trace on it for me.
And on the 21st I was contacted by the store I'd handed my phone into to say it was back.
When I say 'it was back', it's not the same handset I sent away - it's a 'clearance' replacement handset. Thankfully my mate who works for CPW checked the handset's history on their systems and it's not a refurb, it was sat in a store for a month without being sold, then recalled to the warehouse so they had one to send to me.
I just hope this 'new' handset has as good a battery life as the one they kept...
Alright, this is very disconcerting, my faith in LG may be gone.
PREFACE:
I have had this phone since launch and have been on this forum since the day it was started. I have rooted, debloated, and changed launchers. I have no dislike for LG, so please do not call me a hater or a fanboy.
PROBLEM:
Starting a couple of days ago, during calls the person on the other end would only hear static and clicking. I finished the conversation through text. I called somebody else the next day and it worked fine. Today, I was talking to someone for about ten minutes then the static happened and I had to finish the conversation in text. Since the person I was talking to is a close family member I troubleshooted and kept calling them, and then a phone of one of one of my roommate's so that I could hear the problem first-hand. It sounds HORRIBLE. Since then I have used a voice recording app to test the problem.
TROUBLESHOOTING:
I have done the following to determine that this is indeed a hardware problem:
-Turned off all data
-Unlocked ALL "debloated" apps
-Restarted many times
-Put only the original battery in(I have two spare official batteries)
And the problem persists.
QUESTIONS:
-What should I expect will happen with the return/exchange process?
-My original battery has the pink water damage thing turned pink. This phone has never touched water, I think it happened because I have kept the battery in my wallet, which probably has gotten sweat on it. Will LG try to be a **** about this?
-Should I unroot and otherwise restore this phone to stock? If so, how do I do this?
-Is there anything else I should know?
-I need a phone to use, if I cut my SIM card to fit into my old iPhone 4, how will I get it back in?
Thank you, and if there is a possibility I could just return it I may. I LOVE this phone, but I have never had a microphone defect in any other phone I have ever owned. I am starting to wonder how such a large company like LG can allow something like this to happen, rightly so, I am very unsure of the longetivity and overall "completeness" of this phone.
The only other quick and easy thing I would suggest to narrow down the issue would be to try a wired or bluetooth headset.
It's pretty easy to find micro SIM adapters for sale online for 1 or 2 dollars.
I feel like I have some comforting responses to many of your concerns.
First of all, you should have a 1 year manufacturer's warranty against hardware defects. You should be covered.
They will most likely look for the water damage indicator on the battery, but if they are all official batteries then the store clerk won't know the difference. If it says LG on it then you're probably fine.
I saw an "unroot" option in SuperOneClick, but I cannot verify that it's functional for the Nitro. Yesterday was my first root ever. I would find a way to unroot it to be honest. Then do a hard reset and take it in.
As for the SIM going back to the iphone 4, it can be done. I just pulled my SIM and snapped a couple of pics to show you how to cut it and still use it. I didn't cut it myself, it was done by an ebay seller that reactivated my Unlimited Data plan and mailed me the card. He thought I had an iphone 4 so he cut it. I then told him I didn't have the iphone 4 so he set it back in and sent the whole card. It's worked in several phones since then.
I say if you love the Nitro then don't worry. AT&T should honor the manufacturer's 1 year warranty. I've never dealt with it so I don't know how they'll handle it, but they should take care of you.
Just a heads up, the battery is supposed to have pink + signs on it. When those bleed and the sticker is just an ugly mess of pink blotches, that's when it touched water. Not sure what yours looks like but I figured there may be a chance you are seeing the pink + signs and thinking you are screwed.
gte460z said:
Just a heads up, the battery is supposed to have pink + signs on it. When those bleed and the sticker is just an ugly mess of pink blotches, that's when it touched water. Not sure what yours looks like but I figured there may be a chance you are seeing the pink + signs and thinking you are screwed.
Click to expand...
Click to collapse
Thank you, what I was seeing was indeed the little pink crosses.
@gmkelly - thanks for the tip, I tried it out and my wired mic does work.
After unplugging the mic, I set it aside and when I checked again, the nitro's mic was working. I made a call and halfway through the issue started up again. Since then, I have replicated the issue multiple times using the recording app. The mic will work, and then usually stops working again after a few minutes of it being on, usually about 3.5 minutes. Thus the problem is intermittent, and I can replicate the problem for an AT&T rep.
What I really need to know is what to do about it being rooted.
EDIT: Dammit, I am having trouble replicating the problem now. Is there a chance that something in the headphone port is causing this. Ahh, I have a program to write for a C++ class and this is not a good time for this to be happening. Been recording now for 10 minutes and the mic is still working fine.
EDIT 2: Does anyone think showing a recording of the static to an AT&T rep be enough evidence? If anyone wants to hear some static you can get an earful here.
red_solo_cup said:
Alright, this is very disconcerting, my faith in LG may be gone.
PREFACE:
I have had this phone since launch and have been on this forum since the day it was started. I have rooted, debloated, and changed launchers. I have no dislike for LG, so please do not call me a hater or a fanboy.
PROBLEM:
Starting a couple of days ago, during calls the person on the other end would only hear static and clicking. I finished the conversation through text. I called somebody else the next day and it worked fine. Today, I was talking to someone for about ten minutes then the static happened and I had to finish the conversation in text. Since the person I was talking to is a close family member I troubleshooted and kept calling them, and then a phone of one of one of my roommate's so that I could hear the problem first-hand. It sounds HORRIBLE. Since then I have used a voice recording app to test the problem.
TROUBLESHOOTING:
I have done the following to determine that this is indeed a hardware problem:
-Turned off all data
-Unlocked ALL "debloated" apps
-Restarted many times
-Put only the original battery in(I have two spare official batteries)
And the problem persists.
QUESTIONS:
-What should I expect will happen with the return/exchange process?
-My original battery has the pink water damage thing turned pink. This phone has never touched water, I think it happened because I have kept the battery in my wallet, which probably has gotten sweat on it. Will LG try to be a **** about this?
-Should I unroot and otherwise restore this phone to stock? If so, how do I do this?
-Is there anything else I should know?
-I need a phone to use, if I cut my SIM card to fit into my old iPhone 4, how will I get it back in?
Thank you, and if there is a possibility I could just return it I may. I LOVE this phone, but I have never had a microphone defect in any other phone I have ever owned. I am starting to wonder how such a large company like LG can allow something like this to happen, rightly so, I am very unsure of the longetivity and overall "completeness" of this phone.
Click to expand...
Click to collapse
gte460z said:
Just a heads up, the battery is supposed to have pink + signs on it. When those bleed and the sticker is just an ugly mess of pink blotches, that's when it touched water. Not sure what yours looks like but I figured there may be a chance you are seeing the pink + signs and thinking you are screwed.
Click to expand...
Click to collapse
Oh btw, I recalled something an AT&T rep asked me when I was sending back the Atrix for an RMA. He didn't ask me to check the battery for water damage by looking at the pink crosses, he asked me to look for a white dot on the phone itself. The same white dot is on this phone. U can see it right above the middle screw to the right of the SD embossed sign. That white dot will change color (I forgot what color he said, maybe pink too) if the phone is water damaged.
I think nowadays the battery moisture indicator does not really apply anymore. At my job, we have tons of BB batteries that has indicators showing moisture damage but works perfectly fine. It's most likely just because the batteries get warm n moisture can build up by it.
Ok I'm sort of confused. Is this only happening with something plugged into the 3.5mm headphone jack, or are you referring to the actual built in mic on the bottom of the phone?
red_solo_cup;21559845
EDIT 2: Does anyone think showing a recording of the static to an AT&T rep be enough evidence? If anyone wants to hear some static you can get an earful [URL="http://dl.dropbox.com/u/16882142/AUD0001.3gp" said:
here[/URL].
Click to expand...
Click to collapse
OUCH!! I forgot to turned down the speakers n i got a bad shock!
anywho, do u have an at&t authorized repair/warranty center by where u live/work? I say bring your phone n recording over to them n show it to them, let them hear it n explain this happens sporadically. If u want, tell them u can call their phone there n let it sit for 10 minutes or so until it happens again. But just make sure it can be recreated in their presence though. Otherwise u should just call 611 (or is it 511...411?? ) talk with them n wait till it happens over the phone lol!
Ha, just figured out the "multi-quote" system.
AllstarE4 said:
Ok I'm sort of confused. Is this only happening with something plugged into the 3.5mm headphone jack, or are you referring to the actual built in mic on the bottom of the phone?
Click to expand...
Click to collapse
The mic in question is the Nitro's built in microphone.
aquariuz23 said:
OUCH!! I forgot to turned down the speakers n i got a bad shock!
anywho, do u have an at&t authorized repair/warranty center by where u live/work? I say bring your phone n recording over to them n show it to them, let them hear it n explain this happens sporadically. If u want, tell them u can call their phone there n let it sit for 10 minutes or so until it happens again. But just make sure it can be recreated in their presence though. Otherwise u should just call 611 (or is it 511...411?? ) talk with them n wait till it happens over the phone lol!
Click to expand...
Click to collapse
Thanks, the Chicago Warranty center is a couple blocks from my work. It looks like I may be able to get "same-day, face-to-face warranty and technical support." This certainly is good news. And thanks for the info about the water damage indicator, white gold!
I guess my main concerns now are backing up and unrooting.
-I guess I will have to purchase titanium backup and go that route. Anything special I should know about backing up?
-As far as unrooting goes, I think I can recall seeing some post about it on this forum, I will have to go hunting. Are there any known successful methods?
EDIT: according to this thread, [email protected] says he has unrooted it. Thanks again for the help guys, I am starting to think this won't be such a PITA afterall.
Easiest way to unroot is to download superoneclick 2.3.3 and click the unroot button with usb debugging enabled on the phone. I have done it several times without fail.
Which method did you use to root it? I know in the SuperOneClick program there is an "Unroot" button.
use malninion's unbricking solution to unroot your phone and restore it to factory if you are concerned about a root getting in the way of an exchange and are unable to deroot. also, all exchanges of this phone under warranty are for refurbished units, LG policy.
Refurbs are fine if they still hold the 1 year warranty. Do you know the details?
if you are asking me, do I know the details of what?
scott0 said:
if you are asking me, do I know the details of what?
Click to expand...
Click to collapse
Sorry, yes. Do you know the details of factory warranty on a refurbished phone?
AllstarE4 said:
Sorry, yes. Do you know the details of factory warranty on a refurbished phone?
Click to expand...
Click to collapse
The LG rep and the ATT rep I spoke with yesterday said the refurbs are better and they carry full warranty. I *thought* I heard the LG rep say our phone has a 6 month warranty, new or refurbed but it very well could be 1 year. Both reps said all refurbished phones are tested v. 10% of new phones are tested. Not sure how that makes a refurb better but that's all the details I was given re: the exchange policy.
Also, I went through the troubleshooting of mine on the phone with ATT, that agent issued a return authorization that I could have used locally by just bringing the phone in and getting a replacement. I got the impression that there would be no on-site attempt to fix my phone, just a visual inspection of the glass, case and water damage marks.
I was able to fix my phone so I didn't have to go through with it all.
Maybe it's 6 months on a new one. I think I heard 1 year, but I guess I'm not positive on that.
It does not matter which method you used to root your phone (doomlord or superoneclick), superoneclick can unroot the phone fine without restoring the phone via Mal's guide. I use doomlord to root and superoneclick to unroot on my phone.
red_solo_cup said:
Ha, just figured out the "multi-quote" system.
The mic in question is the Nitro's built in microphone.
Thanks, the Chicago Warranty center is a couple blocks from my work. It looks like I may be able to get "same-day, face-to-face warranty and technical support." This certainly is good news. And thanks for the info about the water damage indicator, white gold!
I guess my main concerns now are backing up and unrooting.
-I guess I will have to purchase titanium backup and go that route. Anything special I should know about backing up?
-As far as unrooting goes, I think I can recall seeing some post about it on this forum, I will have to go hunting. Are there any known successful methods?
EDIT: according to this thread, [email protected] says he has unrooted it. Thanks again for the help guys, I am starting to think this won't be such a PITA afterall.
Click to expand...
Click to collapse
Or, you can simply remove the super user icon from the app drawer and they won't even know the phone was ever rooted (unless they go into applications and search for it, which I HIGHLY doubt they will even bother). About backing up, how many apps do you have on your phone? Does it really matter if u have to reinstall them again? If it does, then get TiBu free edition n manually accept every reinstallation process.
As for contacts, sync them all to your gmail acc, n your emails should already be synced anyways. For sms/mms, get go sms pro (free) and it has the feature to backup your sms/mms to the phone which u can then back up to your computer.
Don't bother with restoring to factory settings, just hand the phone to them, removing any icons of apps that might indicate you are rooted.
gte460z said:
It does not matter which method you used to root your phone (doomlord or superoneclick), superoneclick can unroot the phone fine without restoring the phone via Mal's guide. I use doomlord to root and superoneclick to unroot on my phone.
Click to expand...
Click to collapse
but a reflash = more fun times!
Hi,
On the 5th of April I signed a 24-months contract with Three and got a HOX with it.
I've got this package from a Three Store (sadly....).
From day one I had coverage problem at home (and only around my block) serious enough for them to give me a free 28-days while they try to fix the situation in my area (central London, by the way).
Also, yesterday I heard/read that Three, very professionally, will just skip this 1.28 OTA upgrade (which could have improved the situation with my coverage problem).
As if this was not enough, I was reading about this "screen flex" problem that most of white HOXs have and how HTC said they will replace all these faulty handset.
Sure enough, my handset had this problem, so I went today at the store and asked for replacement; they had 4 models in store and ALL of them were more or less flawed!!!
I asked them what I should do and they said they would order new stock...
At this point I asked them, if also with the new batch of phones this problem persisted, if I could brake the contract and return the phone: the guy said "it cannot be done. The contract cannot be broken in any case". All I could do was take the black model.....
Now, I moved in the UK recently and I don't know exactly how these kind of disputes are handled in this country, but do you think this is normal?
I am having the worst service ever, several difficulties and the phone they sold me is faulty (not unusable, but HTC officially admitted it's a fault): can they really just say "We won't terminate your contract."??
In Italy in this case I would appeal to some kind of "Consumer agency" to ask for help, but here I don't know how to move.....
What do you suggest??
Should I just wait for the new batch of phones to arrive? What if that doesn't work either??
Thank you very much....
p.s. Too bad I discovered too late that the worst thing I could have done was buying the phone from a store and not online....I couldn't imagine that would have made any difference....
Unfirtunately contract cant be broken wen ure talking about screen fkex u dont just meanpressing the edge and gettin a rainbow effect do u? Because that isnt really a flaw
Sent from my HTC One X using XDA
snowwhite007 said:
Unfirtunately contract cant be broken wen ure talking about screen fkex u dont just meanpressing the edge and gettin a rainbow effect do u? Because that isnt really a flaw
Sent from my HTC One X using XDA
Click to expand...
Click to collapse
I am in fact talking about that issue, yes....
But if HTC admits it is a build flaw and they are ready to replace the handset (which is my understanding it's how things are), shouldn't that mean I can have a replacement or, if the problem doesn't get solved, a refund??
After all, this issue affects only white HOXs and on a per-handset basis...this looks like a build problem IMHO...
emmedema said:
I am in fact talking about that issue, yes....
But if HTC admits it is a build flaw and they are ready to replace the handset (which is my understanding it's how things are), shouldn't that mean I can have a replacement or, if the problem doesn't get solved, a refund??
After all, this issue affects only white HOXs and on a per-handset basis...this looks like a build problem IMHO...
Click to expand...
Click to collapse
The UK Sale of Goods act will protect you if you can prove that the item isn't fit for purpose. I doubt the flex will be a basis to use it though
http://whatconsumer.co.uk/the-sale-of-goods-act/
This might help you too....
http://www.direct.gov.uk/en/Governm...merrightswhenbuyinggoodsandservices/DG_182935
The actual.screen flex that Htc is refering to is some units shipped with permanent rainbow spots every device will have them iff pressed blackberrys is an example aswell i think forums have blown this out of proportion.who is actually going to press the sides of there screen?
Sent from my HTC One X using XDA
What snowwhite007 said.
The way LCDs are designed means that if you apply pressure then you'll get distortion. It isn't a flaw in the screen or the phone. You need to push much harder than you would during normal operation for it to happen.
I understand....
Ok, well, I never said it would make my phone unusable...I was just worried that the screen would be weaker because of this issue....
However, we'll se how it goes in time!
Thanks for you answers
Three say that they are working on a newer than 1.28 version and will be released in May. (personally, I think its flannel, it really is the 1.28 version we have seen here but with their crap on it and are calling it something different to cover up the delay in getting it out. Call me cynical if you like, lol)
Anyway, the 1.28 will fix the connection problems, at least it has done on most peoples handsets that post on here.
Steve
Tomo1971 said:
Three say that they are working on a newer than 1.28 version and will be released in May. (personally, I think its flannel, it really is the 1.28 version we have seen here but with their crap on it and are calling it something different to cover up the delay in getting it out. Call me cynical if you like, lol)
Click to expand...
Click to collapse
At least they've said they're doing something. Orange have said nothing. :|
Tbh I can't see why people are considering the flex thing as an issue, like said above, try do that on any LCD tv, or monitor or LCD phone screen, it all does it, but would you return your tv because of that? No because that is how it is. My dhd did that when pushing stupidly hard on the screen, same as the one x, this is in no way a design flaw! It's people abusing their devices imo.
Sent from my HTC One X using XDA
lawrence750 said:
Tbh I can't see why people are considering the flex thing as an issue, like said above, try do that on any LCD tv, or monitor or LCD phone screen, it all does it, but would you return your tv because of that? No because that is how it is. My dhd did that when pushing stupidly hard on the screen, same as the one x, this is in no way a design flaw! It's people abusing their devices imo.
Sent from my HTC One X using XDA
Click to expand...
Click to collapse
Apart from the "pressing screen for rainbow effect", are you guys having the same problem as me, wherein I can actually press the whole screen on the left hand side and the screen physically moves. It clicks in and out of the phone, as if to suggest its not fitted properly. Is this the same fault you guys have? I'm getting my 4th replacement tonight, really pissed off at the moment
winwiz said:
Apart from the "pressing screen for rainbow effect", are you guys having the same problem as me, wherein I can actually press the whole screen on the left hand side and the screen physically moves. It clicks in and out of the phone, as if to suggest its not fitted properly. Is this the same fault you guys have? I'm getting my 4th replacement tonight, really pissed off at the moment
Click to expand...
Click to collapse
Thats not normal. My screen doesn't move at all. It does sound like your screen wasn't fitted properly and it isn't clipping into the latches properly.
Tiersten said:
Thats not normal. My screen doesn't move at all. It does sound like your screen wasn't fitted properly and it isn't clipping into the latches properly.
Click to expand...
Click to collapse
I got a reconditioned unit from Orange
silly buggers sent me out one that someone didn't recondition properly!
I'm pretty sure it's a well-known fact that the bottom speaker on the pixel 2 XL Buzz's in a lot of circumstances. In my case it's whenever I listen to voicemail or turn any video or notifications up past 50%.
Has anybody heard anything about Google acknowledging this and finding a fix?
This is a definite design flaw probably software-based because the volumes aren't balanced between the two speakers and I hate that nothing is being done about it.
i RMA'd
i RMA'd my device 3 days ago (sent it back for a new one) becasue of this and hopefully the next one i get dosnt have this problem.
ewaite21 said:
i RMA'd my device 3 days ago (sent it back for a new one) becasue of this and hopefully the next one i get dosnt have this problem.
Click to expand...
Click to collapse
I'm on my third RMA. The last one I got was manufactured in January 2018 and it still has the same issue.
Sent from my Pixel 2 XL using Tapatalk
I don't know man I'm on my 6th device because of speaker issues. Two RMA's I got had dead pixels so those just went straight back to Google. I had ones with decent speaker max speaker phone call with next to no distortion but one of the speakers went out that has a build date of dec. The most recent dead pixel replacement was built in late dec and the speaker sounded like ****. I just got a new replacement from Google and the device was from the first batch of phones. Guess they really didn't sell that many black ones vs the panda. Anyways no dead pixels, some blue shift (like every single one) and the speaker sounds like absolute **** on calls after 50%. Not sure if I want to put up with this rubbish or not anymore. They know it's an issue and are gladly RMAing for it apparently. But you figure it's probably a software fix that they would push it out right away. It's already coming up on the 5th month since the launch. There hasn't been any official announcement from Google regarding the fix yet.
i have a Pixel 2 XL and the speaker grill seems to be loose and i read that the speaker grill has everything to do with thew phones water resistance, so i want to take no chances... My phone was purchased directly from the playstore and i have never done an rma before, and i know that they send refurbs back to anyone requesting an rma for whatever issue,.... I have read about the faulty RMA devices sent back with screen issues speaker issues etv... and i was wondering if anyone has RMA'd recently to tell me the condition of their new device.... i have a 64 gb panda version and the screen is flawless speakers are good camera is perfect... im scared to get a dud back....thanks for reading... looking forward to your feed back
i42o said:
i have a Pixel 2 XL and the speaker grill seems to be loose and i read that the speaker grill has everything to do with thew phones water resistance, so i want to take no chances... My phone was purchased directly from the playstore and i have never done an rma before, and i know that they send refurbs back to anyone requesting an rma for whatever issue,.... I have read about the faulty RMA devices sent back with screen issues speaker issues etv... and i was wondering if anyone has RMA'd recently to tell me the condition of their new device.... i have a 64 gb panda version and the screen is flawless speakers are good camera is perfect... im scared to get a dud back....thanks for reading... looking forward to your feed back
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I've legitimately had 7 or so rma's and just got one this week for a speaker issue. It was just buzzing, try the YouTube technique of pressing in with a guitar pick and it did not help at all.
Sent from my [device_name] using XDA-Developers Legacy app
kickenwing13 said:
I've legitimately had 7 or so rma's and just got one this week for a speaker issue. It was just buzzing, try the YouTube technique of pressing in with a guitar pick and it did not help at all.
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now if I may ask you, what were the main issues with the devices you got in return again the device that I have right now is spotless but the girl on the speaker seems to be loose and I can actually move it around and wiggle it inside of the hole... The only reason I want to return it is because of the waterproofing being faulty now I don't want to damage my device
that and I have an abnormal battery drain on my phone as well so I am hoping that I get a newer phone with a better screen and newer battery if it is possible and a fixed speaker Grill lol..
The guilty for this device was in December did you notice anything about the build dates for your devices how are the screen or what was your experience like
i42o said:
now if I may ask you, what were the main issues with the devices you got in return again the device that I have right now is spotless but the girl on the speaker seems to be loose and I can actually move it around and wiggle it inside of the hole... The only reason I want to return it is because of the waterproofing being faulty now I don't want to damage my device
that and I have an abnormal battery drain on my phone as well so I am hoping that I get a newer phone with a better screen and newer battery if it is possible and a fixed speaker Grill lol..
The guilty for this device was in December did you notice anything about the build dates for your devices how are the screen or what was your experience like
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I honestly am ignorant to the build date thing. 1st one screen burn in w/in first month or so. rejected RMA because screen would flash white every time i turned screen off. 3rd one, gps kept saying i was in CLE, no one from google knew why, so they sent replacement. they sent RMA, rma speakers were garbage. rattled and muted with ANY pressure to the screen, they repkaced and lower speaker was buzzing.. this one seems great
RMA'd mine in August for a problem with the USB port. The refurbished device I received was like new. The only difference, it came in a different, thinner box, without the charger.
Don't worry, you'll get a perfect phone. In fact the replacement device I got has a better display, with less blue shift
Phazonclash said:
RMA'd mine in August for a problem with the USB port. The refurbished device I received was like new. The only difference, it came in a different, thinner box, without the charger.
Don't worry, you'll get a perfect phone. In fact the replacement device I got has a better display, with less blue shift
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I did the same at the beginning of October for the same problem. The one i received is in mint condition.
I just RMAed mine because it would no longer hold USB C cables. Like they wouldn't click in they just fall out. Also i had an enormous amount of screen burn-in (happened just weeks after i got the phone)
My RMA phone looks brand new i would never guessed its a refurb. Screen is perfect and USB cables click in and stay there.
Plus if you got the phone from Google the RMA process is super easy (had to RMA my Nexus 5 too) They dont make you jump through hoops doing stupid troubleshooting crap.
RMA'd mine a few days ago, replacement should arrive today
Had screen burn-in around the navbar area
Speakers rattled too much for my liking
Battery life was becoming pretty bad regardless of being stock/on a custom ROM/kernel
USB port, although was holding cables in place, would come out very easily
The Google rep basically stopped me at burn-in and asked for proof of purchase (order ID) and proof of burn-in (taking a pic of the screen with another phone)
After I did both, he set the RMA up and now I'm just hoping the replacement is issue-free, since I have read some users sending replacement after replacement back because the replacements had issues of their own. Fingers crossed!
Update 1:
Due to Canada Post labour disruptions, my replacement is delayed ?. I'll update this post with the quality of the replacement as soon as it arrives.
Update 2:
Finally received the replacement and I got lucky with a brand new device! I called to ask if I need to send back accessories that came with my device and I do not. Basically have two of every accessory, on top of a brand new phone (and not refurbished).
It is manufactured in October 2017 but I see no blue shift or other screen issues. If anything it looks better! I just need to test the battery, hopefully it hasn't depreciated just sitting in the box for a year.
I RMAed a pixel 2 and a pixel 2xl and got 2 brand new phones (with old manufacture date tho) living in germany fyi
I RMA my Verizon pixel 2 xl about 2 months ago because the phone would lag, freeze, and become unusable Everytime I had Google maps navigation open and Spotify running in the background. No questions asked, phone was still under warranty, and I received my new device(was not refurbished) 2 days later.
I just RMA'd to Google here in Canada. Had freezing and lagging issues. That sent me what appears to be a brand new device, box, charger and all. My screen even had a small crack but they still sent me a new one.
acheney1990 said:
I just RMA'd to Google here in Canada. Had freezing and lagging issues. That sent me what appears to be a brand new device, box, charger and all. My screen even had a small crack but they still sent me a new one.
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I wonder if they actually use the same facilities for Canada and the United States
Did you ship locally in Canada or did you ship to the United States @acheney1990
I'm in this same boat. I have RMA'd three times now, always having random freezes, frame drop outs and lagging on stock ROM, no root. My RMA is scheduled to be delivered today. I have received refurbs each time, but they have been good phones for the most part.
I had to RMA the replacement device I got in August because of camera problems.
It went smoothly and it was fast the first time, but that time it seems Google it trying to make the RMA process hell for me.
I contacted them last Monday (October 22nd). After the usual resolution steps (Was the phone dropped? Is the camera app up-to-date? Can you reproduce the problem in Safe Mode? Have you factory resetted it? blah blah blah), they accept my RMA request and tell me I would receive my shipping label soon.
At 9 PM the same day I receive this email instead:
Thanks for contacting Google Support.
This email is in regards to our conversation we had over chat. Due to some tool issue at our end we're not able to generate RMA for the standard replacement. Once the issue will resolve, we'll create the RMA and send you an confirmation email.
Alternatively, if you wish we can process the Advance exchange in this case.
If you've any query, please let us know. I'd happy to help you.
Thanks!
The Google Support Team
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Fair enough, problems can happen and they must be very busy with the Pixel 3 launch. I'm not a jerk, I can understand there are delays.
But still no email, follow-up or update from them after a week. On October 29th (last Monday), I contact them again and talk to someone else. I explain the situation, and they tell me they'll retry to generate my RMA request/shipping label. After almost an hour of trying to re-create my RMA , the employee I'm talking to asks me if it's OK to continue the discussion by mail instead. I accept. Mistake
Later that day, same sh*t again. No shipping label, I receive this email instead:
Thanks for contacting Google.
This email is in regards to the chat conversation we had earlier today, I'm sorry we weren't able to complete it. Hence I wanted to follow up via email to ensure all your queries have been answered. Please help me with the below mentioned details to help me assist you further.
Kindly provide the following details please.
Point of Purchase:
Type of Replacement:
Full name:
Shipping address:
Email address:
Phone number:
Order ID
Please reply to the same email, it will come directly to me and we will not lose our point of contact, I will be right here to help you with the same.
Thanks!
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I provide them with the requested informations immediately.
Two days later, still no follow up. I write an email asking what's going on and asking if they need something else. Many hours later, they send me this:
Thank you for contacting Google support team.
My apology for the delay. I am in direct touch with the next level. I would request you to help me with the proof of purchase of the device with visible order ID on it.
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I sent them a screenshot of my phone order with the order ID. I'm awaiting for a response, but at this point I feel they're somehow trying to buy some time.
I'm a very polite customer, but that's so frustrating... the RMA was accepted 10 days ago, just send me my shipping label for the love of God... You're telling me it's been a week and a half, and your system still can't generate RMA shipping labels? You're Google ffs, not a small, unknown company...
I'm stuck with a device I paid $1400 CAD and it doesn't work. Can I get a device that works please Google?
Google Is sending me a Band New Pixel 2 XL. I received a refurbished device with a dead speaker and the guy I called was like( I have good news) your getting a Brand New Phone. I still had to put a hold for $919 on my card for the device and now I'm hopping I don't receive another crappy device.