So my wifes phone started acting up today... she made the mistake of taking it to the Sprint store cuz I was at work... of course they had no idea what waS wrongsoo I did some snooping and rebootedinto recovery and it says touch panel-fail... soooo I have her rooted but with s-on... she never needed to be fully rooted... is this fixable by me or should I send it in... I partially rooted hers with unrevoked... if I do need to unroot does anyone have a good link? Thanks so much...
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Unroot with the thread about it in the development section, bring it to sprint and get it swapped out, done
Yes, why take the risk of fixing it yourself when you can get it fixed/replaced for free at a sprint store since its still under warranty
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Related
So I just got a new EVO HTC 4g do to the techs at Sprint messing up my power button they gave me a free phone, my question is how can I root my phone, I've heard 2.3.3 with the latest HTC software update can't be rooted help. Thanx in advance.
Enrique Casas
yep, you cant root yet. no exploit has been found yet for 2.3.3
No root man. Gotta wait. Sorry
Or you can do what I did this morning with my wife's phone with 2.3.3. Go to your local Sprint repair facility and tell them that you absolutely hate 2.3.3 just tell them it glitches and won't stay connected for most calls and you get random reboot. (That's what my wife's was doing) and demand them to downgrade you to 2.2... I don't have insurance on our phones so I paid $35 and they did it. Not so she could root but because she was really having problems since she got the OTA. She's now back on 2.2,with 3.70.651.. so could root if she wanted..
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Ya right..once updated can't go back.the hboot has already been updated on her phone. So no root for her phone..
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Oh, oh well she doesn't want to root anyways lol. Good thing I guess.
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My wife recently dropped her phone and has to send it in to get replaced, so now we need to unroot it. I went through all the steps of unrooting to get s-on which it now is. The only problem was when I tried to reinstall the PC36IMG.zip file it says the version is to old and cannot install. I was wondering if anyone has the link to the NON ROOTED OTA PC36IMG.zip. Or I am wondering if she downloads and flashes the update.zip file if it would it delete the superuser app??
Please help
From what I've seen on here, when it comes to physical damage to your phone, Sprint no longer cares if you're rooted, only if you brick the phone will they not honor the warranty.
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bimmerman7 said:
From what I've seen on here, when it comes to physical damage to your phone, Sprint no longer cares if you're rooted, only if you brick the phone will they not honor the warranty.
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Not true for me at least (Boston area). My phone randomly reboots and the usb is broken so I couldn't unroot so I took it to Sprint and they said its against policy to work on rooted phones
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They have already sent her a replacement phone. I am not worried about that. I just want to return the phone without any questions being asked.
scotteboy34 said:
They have already sent her a replacement phone. I am not worried about that. I just want to return the phone without any questions being asked.
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They wont care, when they refurbish the phone they are gonna update the software anyway and totally wipe your phone, erasing whatever you had on there
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brennod10 said:
Not true for me at least (Boston area). My phone randomly reboots and the usb is broken so I couldn't unroot so I took it to Sprint and they said its against policy to work on rooted phones
I would go to a different Sprint store, your phone being rooted has nothing to do with your USB port being crappy, same thing happened to my USB port, I took my phone in, explained my phone wouldn't charge (by then my battery was drained) they went to the back and brought me out a replacement. The USB is a known issue with the evo they should have replaced your phone
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Thanks
Got it guys, thanks for the help
bimmerman7 said:
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Yeah the fat b**** in the back of the store that repairs the phones wouldn't even touch my phone when she heard it was rooted... and when I did unroot she gave a time of 2 hours just to clear storage on the phone even though I said I already did that. On top of that they said a replacement would be available over night... two days ago. Now I'm stuck waiting
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So I guess it vary from store to store. I think my store might be cool. Actually one of the techs there taught me how to unlock my old palm pre. Oh and my usb port is starting to go. Does anyone know how it might work out if you just "lost" your phone?
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Well, my girlfriends EVO has been randomly shutting off, vibrating 5 times, and then flashing the led once the screen is off. From my research, it looks like anyone who has encountered this issue has had to replace it. I'm going to try a few things to fix it, but if I'm unsuccessful and need to replace it... is it guaranteed that the new or refurb will be GB? Or do we still have a slight chance of getting Froyo? She's gonna be so pissed that I won't be able to root it lol. I am praying for froyo. Anyone have any insight?
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Might have a small chance for fro
But unlikely
Sorry
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Omgadroid said:
Might have a small chance for fro
But unlikely
Sorry
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i would guess sprint would have someway to roll official os back to whatever was previously available. If i were sprint i should as hell would want something like that.
its a thought to ask a sprint rep which i am not.
Yea I was afraid of that. I'm hoping I get really lucky, or that i have some luck bribing or convincing a tech to roll it back to froyo. I know they MUST have the ability to do that.
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k2buckley said:
...or that i have some luck bribing or convincing a tech to roll it back to froyo. I know they MUST have the ability to do that.
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I wouldn't get your hopes up. If it were that doable for a tech, you'd have heard about it by now.
cant you just run the RUU from froyo, then root it? thas what I did. and I just took my Evo 3D back, and had my evo replaced last week and they gave me a refurbished fone with froyo on it, but that was at best buy...
Best buy still carries evos loaded with 2.2. Got two of em week ago. Tell the tech you want to power it on yourself, then cancel update.
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My wife's refurbished came S-On with Gingerbread & she hasn't shut up about it yet. Good luck!
Sent from my.....click, click, boom
There is no reasonable method to rollback to 2.2. RUU will not work. Update.zip will not work. PC36IMG.ZIP will not work. The only option at this time is a NAND pull.
WTF is nand pull??
Wow that sucks I finally got my evo to be looked at by the sprint store... I kinda just want a replacement, hopefully new, but I'll be pissed if it comes with GB. Well I'll find out if they fixed it or replaced it in about an hour so wish me luck!!
Ya I have an evo with a scratched up screen so Im debating just getting it done elsewhere since sprint wont do it now. I dont want to gamble with an insurance replacement.
I finally upgraded my fiance's crackberry to an Evo...so luckily she is still fascinated with it stock. But can't wait to root it!
Just got my replacement and yes it has 2.3 not likely that any replacement will have froyo sorry
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So I dropped my epic at work today and everything works, but now my display is tinted green. I'm on legendary. I know it's probably hardware issue and needs to be returned. Haven't reflashed or anything yet. Any advice?
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Odin phone back to ec05 stock , pull ur sd card out and take phone to sprint to check out. Do not show them ur sd card (because it will have clockworkmod). Don't even tell them ur phone was rooted. Just show them the problem and that's it. As long as u have total equipment protection, u should be fine.
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Sounds like you knocked the ribbon cable to the LCD loose if you have TEP let Sprint fix that for you.
Clockworkmod isn't on the SD card... it has its own partition on the onenand. I'm sure they wont care if you are rooted but just in case follow the restore the epic from the brink guide in the development section.
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marcusant said:
Clockworkmod isn't on the SD card... it has its own partition on the onenand. I'm sure they wont care if you are rooted but just in case follow the restore the epic from the brink guide in the development section.
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U just taught me something new.
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Pocketbob26 said:
So I dropped my epic at work today and everything works, but now my display is tinted green. I'm on legendary. I know it's probably hardware issue and needs to be returned. Haven't reflashed or anything yet. Any advice?
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Try a kernel that has voodoo color mods. You can control the RBG values.
sent from my secret underground bunker
This color tint happened to me. Take it sprint and they'll fix it for free(if you have insurance). You don't have to Odin Sprint don't care about phones being Rooted.
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masaidjet said:
This color tint happened to me. Take it sprint and they'll fix it for free(if you have insurance). You don't have to Odin Sprint don't care about phones being Rooted.
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Keep in mind, not every store operates the same way. That's why its better to be cautious. The store by my house frowns on "rooted phones".
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LORDFIRE00 said:
Keep in mind, not every store operates the same way. That's why its better to be cautious. The store by my house frowns on "rooted phones".
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The store near me acts like they've been covered in acid. The tech won't go near them. I asked him why and he said that his training never covered the differences between rooted and non-rooted phones so he doesn't want to brick them and end up owing the store the money for a new phone to give to the customer. These are the same people who think it's alright and normal for my mother's phone to drop every other call. YMMV with Sprint stores, there are really good ones and really bad ones. Remember that if they treat you poorly there is no requirement for you ever to give them your business again.
Hey guys, I just want to thank everyone for all the advice! I Odin'd back to stock ec05 went to stock EI22 and brought it back to the sprint store. I was convinced it was a loose ribbon and that I dropped it, obviously, and told the rep. He responded we won't tell [the tech] them that. They said they needed it for 1 hour and a half.
I was hoping they would fix the phone and tell me what the problem was. They just replaced it with a new one (maybe refurbished :\ ). So I didn't get to find out the problem.
Judging by the way they handled it they probably weren't concerned if it was rooted
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Pocketbob26 said:
Hey guys, I just want to thank everyone for all the advice! I Odin'd back to stock ec05 went to stock EI22 and brought it back to the sprint store. I was convinced it was a loose ribbon and that I dropped it, obviously, and told the rep. He responded we won't tell [the tech] them that. They said they needed it for 1 hour and a half.
I was hoping they would fix the phone and tell me what the problem was. They just replaced it with a new one (maybe refurbished :\ ). So I didn't get to find out the problem.
Judging by the way they handled it they probably weren't concerned if it was rooted
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Exactly, it's a hardware screen issue rooting won't cause that. And that's why they wouldn't care.
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I just had to get a new screen. I took my phone in as is. Overclocked, rooted, cwm and all and no one said a thing.
Sent from my rooted and overclocked Epic 4g. Pwning an Apple fanboy each day!
Pocketbob26 said:
So I dropped my epic at work today and everything works, but now my display is tinted green. I'm on legendary. I know it's probably hardware issue and needs to be returned. Haven't reflashed or anything yet. Any advice?
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LOL.. Hey did your phone screen look like a old school GameBoy Color??
I took my phone to Sprint to get it fixed for another issue.. and they gave it back to me like that.. I asked them about it and they said thats how I gave it to them.. they straight lied to my face..
I didnt give it back for them to fix it becauce I didnt want them to keep it for ANOTHER 3 IN A HALF HOURS..
OK, so i dropped my phone and the screen cracked and im getting a replacement phone sent. No big deal. But my phone is rooted and clearly has a new rom on it. For people who have gone through the process do you usually unroot and revert to stock before sending it back or do you just send it back rooted and let them worry about it?
I just dont want them to take away insurance because I rooted when this isnt even a software problem since im just replacing it because of a cracked screen.
What I did with my evo when I needed a new one was just put a stock rom on it and that was it I still had S-off to
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Well i went to the sprint store the other day and i asked the same question and they said since your going through the insurance company they dont care. But then again when does a sprint rep known to say the truth
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when the screen is cracked you have to file with asurian phoneclaim.com they don't care about root only in store repair does but the screens have not been covered by in store for over a year now
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Ok, thanks. The process isnt anything huge it would have been no problem. But didnt feel like doing it if I didnt have to. Looks like ill just send it back to em the way it is. Porbebly just full wipe and a fresh rom install so none of my info is on it and call it a day
When I warranteed out my phone, I just odined stock eg30 and used a jig. The jig isn't really necessary, but I would flash a stock to be safe, it takes only 5 minutes.
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you are good
I've got a friend that works for a Sprint repair center. He said that as long as the insurance claim is for something other than software, you should be good.