Artifact when playing Flash videos - Desire HD Q&A, Help & Troubleshooting

I received a DHD today and am terribly excited as this is my first smart phone!! I do have one problem though:
When playing videos on say, the BBC iPlayer website, the right part of the video has about half a centimetre of artifacts down the side. Like that part of the video is covered by smoked glass (best way I can describe it). Every video on that site is the same.
Youtube is picture perfect however. Additionally, when I use the iPlayer app or view 4OD videos on the website (in HQ) there is no artifacting on the right of the video, but instead, on the bottom (about 2mm wide).
It's consistent and happens with all the videos on those sites. No where else have I seen this problem mentioned online, which is really frustrating because I feel like the phone is perfect in every other way! I have updated to Flash 10.2 and tried different web browsers, the problem is the same in each.
I'd just like to get the video on iPlayer et al working as well as the videos on YouTube. I hope that's reasonable.
Thank you for taking the time to read this!

i'd have to double check, but im 99% sure i've had the same.
I guess it's flash, but who knows

It's really quite weird, as though it occurs in Flash 10.1 and 10.2, it seems to happen on the stock DHD browser and also the Dolphin browser. And it happens in slightly different ways whether the item is differing quality. But Youtube Flash video is absolutely perfect in all viewing options.
My DHD has come from Vodafone if that means anything!
It's a little disappointing as one would expect them to have worked out the obvious visual kinks before releasing the software! Especially as the DHD has such a cinematic display and the BBC iPlayer/Flash video is such an attractive selling point. The DHD is otherwise great to consume media on.
I'd hate to send the phone back and have the same problem with a new handset. Especially as I'm really attached to this little phone now! =)

A minor update to my saga of finickyness!
Both Dolphin and Miren browsers have the same rendering issue on BBC iPlayer (I suppose because they use the stock browser to render thingies).
Skyfire also seems to play the iPlayer videos with the minor artifact at the bottom, when in default mode and the artifacts on the right when in 'android' mode. Further research is commencing. I suppose it must be a Flash problem, but if it is, I'm surprised that no one else seems to have noticed this issue.

If any artifacts appear, your DHD most likely has a hardware issue.

I'm popping to Vodafone (later) today to see if any of the Vodafone handsets have a similar issue. Luckily I am within the 7 day period, so I can get a replacement if it's faulty.
It's a shame if it's a hardware issue. I can't fix that. =(

I solved the problem! Am posting for lawrence750 and any future users who happen upon this thread. It seems that installing Flash 10.2 and then uninstalling it fixed the issue entirely. Reinstalling Flash 10.2 causes the issue to return. I'm sticking with 10.1 until Adobe can get their act together!
Its strange that I actually originally upgraded to 10.2 on order to fix the problem in the first place, but since downgrading the videos are now picture perfect. =D

thnx for the info.will help many.

Related

[q] helpp!! Im going nuts! No youtube audio!!

Ive looked all over the web and literally did not sleep last night trying to figure this out, not a wink. I got this phone as new as used gets from ebay. It was unlocked, i relocked it and have the stock rom back on it. No matter what Ive tried I cant get audio with the youtube app in HQ/full screen mode, but if i select the "fast download" quality i have audio and of course less then ideal video. Ive tried hard resetting, someone suggested pulling the battery out to reset the speaker (speaker works fine with everything else), and someone suggested a hard reset, and then changing all internet connections to media net. this supposedly worked for them, but not me. Anyone have any ideas? Either i hear nothing out of the speaker in full screen or i hear static. Codec issue? Driver issue?.. Theres other youtube apps around that are from roms or made by google.. they work fine but the video quality just isnt there for me like it is on the stock youtube app, im a perfectionist, this is annoying especially since youtube worked on my last tilt 2. Is anyone else having this problem? I literally have not slept because its driving me nuts. Im usually able to fix this stuff, and my last tilt 2 that i broke had youtube working fine. Ideas????? Thank you so much for helping me keep my sanity and not be an insomniac perfectionist. I really appreciate it.
So YouTube works great, just not with the quality you expect?
lol, it's YouTube dude. Don't expect high quality.
You don't mention anything about wifi or 3g tho. Have you tried on wifi?
Help me please. This shouldnt be happening.
No it doesnt work great at all. In High quality download mode the picture is absolutely great but no audio at all. I didnt have this problem with my last tilt 2.. no audio in full screen/hd download mode. The video quality is amazing but i have no freakin audio unless i select it to be downloaded as a crappier quality "fast download" option. So "fast download" works (audio and video) but sucks by nature, and HQ/full screen has amazing video but no audio at all. Havent tried wifi, will do that now. If i dont repost an update by 6:45 P.M. eastern time that didnt work.
ok... i put wifi on, and now when i try to play a video it just says "connecting" and sits there... odd.??
helllllppppp
ok, got it to connect with wifi. still no sound in high quality/full screen mode.
hardcoresmylife said:
ok, got it to connect with wifi. still no sound in high quality/full screen mode.
Click to expand...
Click to collapse
Then there's something wrong with your phone. Why did you relock and flash stock?
ok... the genius somehow got it working! Just a matter of fooling around with settings that you wouldnt think of... thats why its called a bug. I have andvanced config.... so i turned off "fixed landscape mode" and for the HTC audio booster settings i made sure they were all set to default... now its beautiful as it gets. crazy. once again, thats why they call it a bug. I need to get hired as an IT guy dammit.
Oh, and since re-locking the phone it has not froze on bootup at the orange windows mobile startup graphic. Not even once. It was doing it ridiculously frequently before.
Ha. Glad you got it fixed.
Silly WinMo.
thanks, and yeah it sure is.
HTC Touch Pro 2 CAB
Hello,
Does anyone have a working HTC Youtube app (perhaps cab) for the HTC Touch Pro 2? I had a problem with my original app not playing sound when viewing HD/HQ videos; however it played sound when watching in Fast Download, but the video quality was horrible. I downloaded the latest Google app which seems to play sound OK, but I not like the design of the app as the video playback did not fill the screen. Unfortunately, when I downloaded Google it overwrote the original HTC app and I cannot get it back without doing a hard reset, which I prefer not to do. I found HTC Youtube version 2.6 (Build 1922.4122) while surfing this board, but it does not play sound too. I think me original version was 2.6 (Build 2011.1727).
Any help would be greatly appreciated.
Thanks,
Maybe try this version?
http://www.mediafire.com/download.php?ryzmq1wijzq
RE: HTC Touch Pro 2 YouTube CAB
Thanks mr.horndoctor,
Unfortunately, this is HTC YouTube CAB - LEO YouTube_2_6_19224122.cab, which is the CAB that I am currently using and does not play sound in most HD/HQ modes. I am hoping to find my original version was 2.6 (Build 2011.1727), or greater that will work on the Touch Pro 2. What's interesting is I have seen this problem reported for quite some time, but I have not seen a final closure or resolution to the problem.
Thanks again for your effort.
hardcoresmylife, Could you tell me more details about this? I am also suffering from this issue.

[Q] Video glitch

Hopefully the powers that be don't do a DMCA takedown on my youtube video, but I've uploaded an example of a video playback glitch that regularly occurs on my device. Does anyone else see this on their Note 10.1 2014 edition? Very annoying... SM-P600, 32GB, USA version, MK1 firmware. Not rooted.
http://youtu.be/gU6x1CLGa8E
So far, I must be in the less than 1% that have experienced this problem...
you didn't include any info on the clip. audio codec, video codec, bitrate, profile, etc. what videomplayer are you using. is the glitch repeatable at that exact frame each time?
You can be sure that when somebody else had such problems, you will already find it here in the forum. So, no, never have such an issue. Also not over the network.
And, as mad squabbles already wrote: For more we need much more information.
madsquabbles said:
you didn't include any info on the clip. audio codec, video codec, bitrate, profile, etc. what videomplayer are you using. is the glitch repeatable at that exact frame each time?
Click to expand...
Click to collapse
The movie was downloaded from Samsung Hub to the device. HD quality. The videoplayer was the only one that plays these movies (to my knowledge): The stock Samsung video player. The glitch is not repeatable at exact locations. I can go back and rewatch the same clip and it will not appear, which says to me that there is not a data corruption problem. It seems like an I/O or "interrupt" problem to me. I've run Androbench on the device and I get as good as or better than the Anandtech benchmarks for the device.
This type of glitch occurs on any kind of move I play, including those I put on the device (mp4, etc). For the ones I have put on the device manually (not through Google Play or the Hub), I've tried the following players: Dice, MX, Archos, and the stock player.
In all other respects, the device works flawlessly: no lag to speak of (except for the occasional stutter on the notifications pull-down, which seems to be the norm). It doesn't crash randomly and battery life seems normal (no less than 7-10 hours of screen on time, ~4% drain overnight. The only thing that I have that probably isn't too common is that I do have MDM software installed (MaaS360) so that I can sync with my employers Exchange servers using TouchDown.
sperho said:
The movie was downloaded from Samsung Hub to the device. HD quality. The videoplayer was the only one that plays these movies (to my knowledge): The stock Samsung video player. The glitch is not repeatable at exact locations. I can go back and rewatch the same clip and it will not appear, which says to me that there is not a data corruption problem. It seems like an I/O or "interrupt" problem to me. I've run Androbench on the device and I get as good as or better than the Anandtech benchmarks for the device.
Click to expand...
Click to collapse
Normally I would expect that you have an background process which got more attention from Android then your video player. This can be anything. Did you have this issue also after a directly after a restart?
Elim said:
Normally I would expect that you have an background process which got more attention from Android then your video player. This can be anything. Did you have this issue also after a directly after a restart?
Click to expand...
Click to collapse
Yes, I have the issue immediately after a restart.
sperho said:
The only thing that I have that probably isn't too common is that I do have MDM software installed (MaaS360) so that I can sync with my employers Exchange servers using TouchDown.
Click to expand...
Click to collapse
I just removed MaaS360 and rebooted. The glitch remains...
Factory resetting now. Will report back when I get it back online. I'll test video before installing any third party apps...
And.....it's still glitching after a factory reset.
First thing I noticed was that this scene is similar to super Mario live action movie
Second, this glitch can happen when you read from a slow SD card or can be reading and writing at same time, for example downloading from torrent or installing apps and playback movies from same location.
fantasmanegro said:
Second, this glitch can happen when you read from a slow SD card or can be reading and writing at same time, for example downloading from torrent or installing apps and playback movies from same location.
Click to expand...
Click to collapse
Indeed. However, movies are playing from the internal memory without any other significant activity going on. (no D/Ls, etc. just normal device behavior that is native to the OS) going on in the background. I also have played video in airplane mode...
fantasmanegro said:
Second, this glitch can happen when you read from a slow SD card or can be reading and writing at same time...
Click to expand...
Click to collapse
and the media scan which have issues with scanning some files. Maybe you check which processes are running in the background?
Elim said:
and the media scan which have issues with scanning some files. Maybe you check which processes are running in the background?
Click to expand...
Click to collapse
There is always *some* process running in the background... I have cleared all other applications while playing a movie, but really, should this be necessary? (Problem still remains) I've tried playing movies without any non-stock apps installed. Problem occurs. I've tried freezing as much bloatware as possible without rooting before installing third part apps. Problem occurs.
What I would like to explicitly know is this: has anyone rented a movie from Google Play, played at least 30 minutes straight while doing nothing but watching the movie, and saw any stuttering whatsoever during that 30 minutes. I can live with it if it is a suboptimal experience due to firmware (I'm on MK1, btw) if this is "normal" for this device. I could only hope that it would be fixed in a future firmware update if that was the case. However, I have a strong feeling that if I sent this in to Samsung, they'll fiddle with it for 10 minutes, see that it "seems" to be fine (except for this glitch, the device performs completely as-expected for an Android device), then it be returned to me with no action taken. I can live without this thing for a few weeks, but it will be extremely annoying if nothing is actually done about it. Given that this glitch is not reproducible on command, I fear it will be an ongoing thorn in my proverbial behind. Unfortunately, my return window has expired or else it would go back in an instant.
Used Kies to download and reinstall the MK1 firmware in case one of the OTA updates were corrupted. No joy. Still stutters. Samsung Live Chat help of no use. I expect a call or email from them telling me to send it in in the next 3-5 business days unless someone else states that they have the same tablet and sees this problem too, possibly confirming that it is a firmware/device combination issue.
Mmm this is weird, I have no problem with video playback (any supported format by this device)
I have no MK1 but MJ2 and maybe media scanner is working hard in background
Are you using external SD card and / or have many pictures?
sperho said:
And.....it's still glitching after a factory reset.
Click to expand...
Click to collapse
Try MX player if you just want to play it somehow
Sent from my GT-I9082
as far as i can remember with pc's.... if video card gets warm or hot, the screen starts to show glitches...
asifcheer said:
Try MX player if you just want to play it somehow
Sent from my GT-I9082
Click to expand...
Click to collapse
MX player shows glitches as well on movies that it can actually play. i.e., MX player doesn't play nicely with rented (digitally rights managed) movies from Google, which is the primary problem. Perhaps Android tablet users just don't rent movies all that much?
media scanner is working hard in background
Are you using external SD card and / or have many pictures?
Click to expand...
Click to collapse
Media scanner isn't working hard in the background as far as I can tell. No to the two questions.

[Q] LiquidSmooth 3.2-2014-07-28, Videos mostly appear only in pink and green

Hello, I've been a member for a while and I can usually figure problems out on my own just by searching, but this is something I haven't seen anything on after some pretty extensive searching (unless I'm just searching wrong). When I try playing most videos, they play as normal, but all the colors are green. There is also a pink color, but it is stretched and doesn't seem to line up with the green portion of the video (which looks to have the proper ratio). This happens in the YouTube app, when I'm screen mirroring on my TV, and in YouTube via Chrome (but only when not in full screen).
Does anybody have experience with this or know why this might be happening? The videos were working before I installed this rom, and it's not this way for all videos, just most of them. Again, these are standard YouTube videos that I have no trouble playing on my computer or TV, and some videos will even display properly on my phone while I'm screen mirroring, but will be green/pink on the TV simultaneously.
I've also attached some pictures so you can see what I mean, since I'm not quite sure how to describe it.
Is this a known issue? Is there a fix for it?
EDIT: I've done some more searching around and found some people that have had similar issues, but on PC and not Android. It seems their fix is to disable hardware acceleration, but I don't see anything like that anywhere in the settings. Should I install a new kernel? Could that be part of the problem?
Edit2: I'm going to try flashing a new rom tonight to see if anything changes, will edit with any updates.
Flashed SlimKit yesterday, videos work like a charm now. Seems there may have been an issue with either the ROM or kernel I was using before. Mods, feel free to close/delete this.

Audio slightly out of sync when using streaming video apps

Hello to everyone!
I just purchased today the Samsung Galaxy Tab s4, and coming from the Nexus 10 I was astonished by the speed of the device ?
The only thing that bothers me a lot is that whenever I try to watch YouTube, Vimeo, Netflix, Facebook videos or any other streaming video app, the audio is out of sync slightly from the video. This happens only when using the tablet speakers or wired headphones, but not with Bluetooth headphones. On Bluetooth the audio sync if perfect. Also playing locally stored files on the tablet itself, the audio sync is perfect regardless of using speakers, wired or Bluetooth headphones.
I've searched and tried everything I could find (latest update, clear app cache, restarted multiple times, disabled stock anti-virus, force gpu rendering on developer options) and nothing works!!
Has someone else had these issues? Can someone please help me, is there any suggestions? Maybe an app or setting for audio latency adjustment? I'm willing to flash a custom rom on the device (been using LineageOS on my Nexus 10) but can't find anything for Galaxy tab s4.
Thank you!
Any answer someone?
I'm having the same problem, would like to see a solution, because it drives me crazy!!!!
ice0cold said:
I'm having the same problem, would like to see a solution, because it drives me crazy!!!!
Click to expand...
Click to collapse
Just replying to say that I have the same issue and it is beyond irritating!
I haven't noticed this at all
No issues here. All in perfect sync.
I already contacted my countries Samsung support about this issue. They said they will investigate it and contact me.
I hope this can be fixed because I basically can't watch videos with that delay.
Also I have an audio latency while watching stock videos stored in the tablets memory.
I'm sending my tablet for service tomorrow, but I've read a lot of horror stories... I hope that I don't end up in one of them
sotis_tseles said:
I'm sending my tablet for service tomorrow, but I've read a lot of horror stories... I hope that I don't end up in one of them
Click to expand...
Click to collapse
damn, I wonder If I should do the same... I wonder how many people just do not notice it, because delay is very small...
Just want to add to the list, noticed the same and posted on a german forum - but no one even responded there. Maybe no one realizes the issue.
It is best described, as if you have connected bluetooth headphones, which always have a slight delay when watching video. It's not much, maybe 0,3/0,5 seconds.
Please keep us informed about what samsung did and wether the issue could be resolved.
Yep me too
Is subtle, but is there
So I am pretty sure is a software issue
Or many many units are wrong....
I opened yesterday a same topic on Samsung's official forums.
ice0cold, Dedusa23, q173242 and hardpike, if you can write on that thread also maybe it is helpful, someone may see it from Samsung. You can find the link below
https://eu.community.samsung.com/t5...g-streaming/m-p/694759/highlight/false#M25430
I have to say that I did notice this short after buying it.
But yesterday I checked and now seems ok
I did check amazon, netfliz and one movie with mx player
All good now
hardpike said:
I have to say that I did notice this short after buying it.
But yesterday I checked and now seems ok
I did check amazon, netfliz and one movie with mx player
All good now
Click to expand...
Click to collapse
what about Youtube? I'm still having the same delay.
I thinkni still seeing a slight voice delay
I'm in the USA and have same issue...
I bought my tab S4 as an open box from Best Buy. Audio is slightly out of sync, behind video in most apps. YouTube is the worst, but in Amazon Prime Video it seems perfectly in sync. I went to a different Best Buy and looked at the demo model. Same sync issue as mine! Next time I visit the store I bought it from I will check their demo model.
Hopefully it's not a hardware issue because Amazon works fine. Could be some underlying Android video API causing the problem....one Amazon doesn't use?
Recent update.
I took it to a Samsung service point and they are deniyng the problem.. They say they don't see anything wrong hardware wise and that the delay is so slight that is barely noticeable by them.. I'm going to wait a couple of months and if nothing changes with a new firmware update I'm going to sell it and get a new one. Samsung honestly I'm very pissed with you and your representatives...
hardpike said:
Yep me too
Is subtle, but is there
So I am pretty sure is a software issue
Or many many units are wrong....
Click to expand...
Click to collapse
I just noticed it again, when watching Netflix.
I haven't noticed the issue in other applications. Will have a look.
My former tablet is the first Tab S 10.1 and this was never an issue.
I will try using BT-Headphones, wich i did not yet try.
Also, I will look at different Apps, but Netflix is most annoying.
It is probably a good idea to submit an error report to Netflix.
waitasecond said:
I just noticed it again, when watching Netflix.
I haven't noticed the issue in other applications. Will have a look.
My former tablet is the first Tab S 10.1 and this was never an issue.
I will try using BT-Headphones, wich i did not yet try.
Also, I will look at different Apps, but Netflix is most annoying.
It is probably a good idea to submit an error report to Netflix.
Click to expand...
Click to collapse
I will check Netflix today, as I have a Daredevil marathon today
No delay for me in Netflix

Intermittent freezing when gaming/ watching any type of video

Its been a long time since I have posted something on this site. Got myself a RM 5G, its been great so far. Noticed as of late when I am gaming or watching a video of any type youtube, netflix, facebook etc it will freeze for anywhere up to 3 seconds then continue playing.
It might not sound like its a big deal or anything, more annoying if anything. I have replicated this on lte and wifi in multiple locations. First i thought it may of been the android system viewer thing that was happening recently but I dont think it is now. Considering a factory reset to see if this works out.
Non rooted device, just seeing if anyone else has experienced this with there RM's? If so what did you do to fix the issue?
I have a section in this video that I was recording start the video from minute 18:40 and you will notice the lag to illustrate what I am explaining. This would happen while watching videos.
Cheers in advance.

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