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I have a couple of POP3 accounts on my O2 XDAIIs. I used to be able to download my email from ISP without problems.
Lately, when there is any email waiting, it will connect and try to download and pop up the following message "Messages cannot be downloaded to your mobile device. Make sure you are connected and that your e-mail account settings are correct. Then, try to download messages again."
The other POP3 accounts work fine, even with the same ISP, and this POP3 account used to work when I first got the unit. The POP3 account in question works fine from my Treo using the same SIM card (I have Cingular).
I searched all over the web and forums, I see many have the problem and some have not been able to resolve it. I tried:
1) Soft and Hard Reset
2) Deleting and reentering the account
3) Used the Sprite Mail cleanup utility (which basically cleans all emails and attachments)
4) Tried a registry key that had worked for some: HKEY_LOCAL_MACHINE\Software\Microsoft\Inbox, create new DWORD ForceOffSSL and give it a value of 1.
5) Checked with my ISP – they could not see any problem with the account and works with anything else but my O2 XDA IIs.
6) I tried the Flemail 2006 program (formerly WebIS) and it worled for email. But the program is so buggy and slow that I had to delete it. This tells me the problem is with the native pocket outlook.
If there is NO email, it will connect, check and disconnect with no error.
There is a timeout somewhere. The other accounts can connect and download without problems.
Has anybody else had this problem and does anybody have any suggestions?
:evil:
No one else has had this problem? Any suggestions?
I know it is device specific as it works on the same GSM account on a Treo.
PPC6700 with same problem
I just purchased the PPC 6700 and I love the device itself, but I have had many problems with it after owning it for only 4 days.
1. Sprint failed to let me know that my phone had to be updated. Thanks! I only found out about this update after 1 hour of phone tech support trying to find out why my phone randomly went into flight mode. What a pain in the ***.
2. I have my own servers and cannot download my mail from them or my home isp. Sprint by the way repeatedly told me this must be an issue with you server. I told him after being on the phone for 3 hours (I could tell he wasn't happy) "You must be right! Microsoft has always developed software much more then anything ever put out in the Unix world".
So the only help I guess I can offer to you is "Yes, I have the same problem with the native outlook that comes with WM5.0
likegadgets said:
No one else has had this problem? Any suggestions?
I know it is device specific as it works on the same GSM account on a Treo.
Click to expand...
Click to collapse
Whenever I see this (and I see it a alot) on mt XDA IIs, I just select Accounts|Clear <account>
If it doesnt work immediately then I restart the Outlook Inbox app and/or disconnect/reconnect.
Been through searching registry/deleting this & that database file / re/installing accounts. Havent had to do that for ages.
I access 5-6 pop accounts from various servers, several are my wife's. My bet is that it has something to do with whether the current status of the emails downloaded in your device matches the server etc - due to the function that you can delete the emails from the server by downloading, deleting and then deleting from the 'deleted items' folder and re-sycning
HTH
ME TOO! Any resolution??
I am having the SAME EXACT PROBLEM with my new 6700...did you ever find a resolution?
THanks,
I am having the same problem on a Hermes / TyTN.
My first TyTN was fine. I have 3 email accounts. 1 uses SSL and the other 2 don't. There were no problems using either account.
Having replaced my 1st TyTN with a new one (due to poor wifi on first device) I now get the message 'Messages cannot be downloaded to your mobile device. Make sure you are connected and that your e-mail account settings are correct. Then, try to download messages again'.
The only solution is to use the ForceOffSSL setting for my 2 none-SSL POP3 accounts. Then I have to reboot the TyTN without the ForceOffSSL settings to use my SSL POP3 account.
Continually changing the ForceOffSSL setting and rebooting is annoying, so for the time being I'm using nPOP email client for my non-SSL accounts.
getting an email timed out on cingular 8525
I am getting the same message 'Messages cannot be downloaded to your mobile device. Make sure you are connected and that your e-mail account settings are correct. Then, try to download messages again'. I am having the same problem intermittently with Htc Tytn with a pop account yahoo. I seem to connect without a problem on the internet but i do get this error intermittently. any solution?
Same here ... cannot send mail via OptOnline Account
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OK...I got a resolution to this last night on the Cingular forum.
Quick answer is that OOL's SMTP Server is locked down. I needed to change the outgoing server to Cingular's (CWMX.com).
Thanks to anyone who took the time to click-in on this thread.
Happy New Year, all!
-pvs
===================
Hi all, OK, this marks my first post on this board. I've been a lurker for a few months, and have settled into a Cingular 8525 as my first Pocket PC Phone.
I noticed a few days ago that I could not send mail via my OptOnline Account, unless I was using WiFi or the 8525 was tethered to my home PC via ActiveSync. I was thnking all along that it was probably due to some piece of third party software that I installed over the past few weeks (a hearty thanks to all on these forums who develop and/or market their wonderful wares, btw).
But today, for a lack of anything else to do, I hard reset and tried simply setting up that one account to try my machine out in its pure form. Lo and behold, I still get the same error, 'Messages cannot be downloaded to your mobile device. Make sure you are connected and that your e-mail account settings are correct. Then, try to download messages again.'
As a matter of fact, it seems this message itself is in error, since it happens when I try to SEND a message, not when I try to receive them. I have even received emails in this account at the same time this error message appears, but at any rate, messages in my outbox do not get sent.
As far as I can tell, all the settings are correct. I have played with them, and tried all the permutations I can think of, but this baby will not send mail via this account. My XpressMail and Hotmail accounts work fine, both sending and receiving, and I can browse the web fine via My ISP or WiFi.
I have spent a lot of time searching the web for an answer to this problem, but it seems it's been quite prevalent with WM5.0 devices for well over a year, and still does not have an answer.
So ... my first post ... which should have been a thank you all, and Happy New Year, has turned into a request for the talents of you folk who know so much more than I regarding these devices.
Can anyone please lend a hand? Also ... is it "legal" to cross-post this message onto other forums on this board?
Thanks so much to anyone who can provide a solution.
-Paul Slabowski (a.k.a. pvs)
I got it working
Like others in this thread I was getting the "unable to download messages to device" error when sending. My solution is:
Try leaving the 'domain' field blank.
It's on the Server Information page, and also on the Outgoing Settings if you 'Use separate settings' for your outgoing server.
Hope this helps you.
Rich
Domian Blank
My Domain is blank and frankly im just getting very agrivated by this. Does anybody eles have other advice to give towards this "cannot download message"?
I've got WM6, I've tried clearing and deleting the account, soft resetting the phone, making sure the domain field is empty, etc. It still gives this error for my POP account while my IMAP account is fine. Anyone find a solution?
Yes, deleting the domain really works in some cases (f.e. Gmail), but the same error occurs in my other account although I delete the domain. And funny thing is that it occurs only when there are some emails in outbox, receiving emails seems to work normnally :S
I'm still encountering this problem after trying everything on this post...
any other ideas?
Just had the same problem tonight. My mail server recently changed IP addresses, so I suspect DNS issues were the cause of my problem. I tried using the new IP address in place of the host name, but that didn't work for me. The account settings didn't seem fixable. Deleting the email account entirely and adding it back did the trick.
I'm having this problem with windows live on my dopod 838 pro.
Here's the problem.
Whenever i click on the Sync tab on my today screen, it will start synchronizing all the folders in my email, download whatever emails, upload whatever emails and then it goes to "personal settings" and fails.
I get this message on my today screen in the windows live tab saying "Synchronization Failed.". Anyone experiencing this problem?
Its not that i have never synced before cause the last successful sync was on the 15 of april 2007 at 11:39Pm.
So i am quite boggled by this. I was thinking it was because i was connecting thru wifi, but even when i have it docked to my pc, it fails. I don't know where to start. I've checked my settings both on my dopod and also on my pc and also in windows live settings.
Anyone know anything about this issue i'm having?
I guess no one has encountered this problem....
I need to find out. Also, does anyone know how to merge contacts. Example:
Outlook contact: Smith,John
Windows Live Messenger: Smith,John
How to merge these 2?
bernardryan said:
I'm having this problem with windows live on my dopod 838 pro.
Here's the problem.
Whenever i click on the Sync tab on my today screen, it will start synchronizing all the folders in my email, download whatever emails, upload whatever emails and then it goes to "personal settings" and fails.
I get this message on my today screen in the windows live tab saying "Synchronization Failed.". Anyone experiencing this problem?
Its not that i have never synced before cause the last successful sync was on the 15 of april 2007 at 11:39Pm.
So i am quite boggled by this. I was thinking it was because i was connecting thru wifi, but even when i have it docked to my pc, it fails. I don't know where to start. I've checked my settings both on my dopod and also on my pc and also in windows live settings.
Anyone know anything about this issue i'm having?
Click to expand...
Click to collapse
I've got the same problem, whether I connect via WiFi or GPRS/UMTS
It used to work perfectly at all times, then it started working for only a few hours after a soft-reset, now it doesn't work at all bo matter what I do.
I noticed that sync is done automatically while I'm connected to messenger (and mails and contacts are synchronized ok), so everytime I want to check my emails I just connect to messenger for a while and then sign out...
any help is welcome !!
problem occurs using Black 2.0 ROM (didn't try on LVSW yet)
Why Sync is failing
Hiya!! I found the cause of this issue... if u go to ur msn (windows live) on ur pc and get rid of your display picture then the sync will be successful on your PDA, however if u display a pic and then sync, it will fail... it doesnt seem to like exporting ur picture, however it will be down I think as Windows Live is merging with Xbox Live in may on the xbox 360, so it may be something which is being done at the moment! otherwise everything else will sync.
sync works for me now, with or without display pic
maybe it was a server problem...
Thanx man.. Your suggestion really worked. Also, do you know how i can merge my contacts? I have duplicate.. I tried renaming all of the contacts in MSN on my PC to suit my outlook.. but it still shows up different...
I found a way to merge contacts. Make sure the Name, IM and Email are exactly the same. And delete your windows live account, and then resync it again. it should then merge everything.
you could also try clearing the ie cache and temp files if you are not saving them the the storage card. I had the same problem I could only sync after a soft reset and usually only once. I noticed my mem had dropped to around 25mB or so when it is usually around 41mB. After clearing cache and temp files I very rarely have that problem and if I do, I free up more mem. Hope that helps
tsungha said:
Hiya!! I found the cause of this issue... if u go to ur msn (windows live) on ur pc and get rid of your display picture then the sync will be successful on your PDA, however if u display a pic and then sync, it will fail... it doesnt seem to like exporting ur picture, however it will be down I think as Windows Live is merging with Xbox Live in may on the xbox 360, so it may be something which is being done at the moment! otherwise everything else will sync.
Click to expand...
Click to collapse
it just failed again but worked without the display picture, you were right !!
tsungha said:
Hiya!! I found the cause of this issue... if u go to ur msn (windows live) on ur pc and get rid of your display picture then the sync will be successful on your PDA, however if u display a pic and then sync, it will fail... it doesnt seem to like exporting ur picture, however it will be down I think as Windows Live is merging with Xbox Live in may on the xbox 360, so it may be something which is being done at the moment! otherwise everything else will sync.
Click to expand...
Click to collapse
it just failed again - but worked without the display picture, you were right !!
I have problems with syncing my live contacts with Outlook 2007 in Vista..
Live contacts just don`t appier in the outlook, when I re-flash my device, I loose all the live contacts but on the next windows live sync my contacts just appier back with phone numbers and everything.. I wonder where is all the data keept, phone numbers and everything.. if it isn`t in outlook 2007 ??
I had this problem too! Will try what you suggested. Strange that it works for a few hours then stops. I found that signing in and out helped.
Does anyone know how to change the reply to address?
I get this error too but it still downloads my emails ? I think thats strange and alot of the time Messenger wont signin I get some weird error about it.
It's stopped working for me. Deleted my profile pic, still no joy.
ishra said:
It's stopped working for me. Deleted my profile pic, still no joy.
Click to expand...
Click to collapse
same for me, removed the display pic, works only sometimes...
Please don't shout at me coz I've Googled and searched this forum but can't see anyone with my problem (which I guess means it is my problem?)
I can sync wirelessly with our hosted Exchange server and Calendar items and Contact items sync from Exchange to my Black 2.0 Tytn OK. Emails however do not. They just appear to be ignored completely. I think it worked OK with Black 1.2 but I can't be absolutely sure.
Is there some email setting I have missed somewhere?
what's wrong with the WLM synchronisation? :S it's been doing this for days now.
EDIT: for me, i can seem to get my WLM to fully synchronise if i don't synchronise my email.. i think the problem (in my case) is because my Live messenger address is not a real email address (it's a forwarding address which is linked to my real email account).
I'll toss my hat in the ring alongside those getting this 'synchronization failed' error. I receive all my emails ok, however messenger shows all my contacts as offline (but I must be logged in, as people can message me), and my display name only shows my email address. This has only begun in the last day or so. I am running Windows Mobile 6 Black 2.5 Telstra.
I have tried a soft reset and also using 'switch account' to see if that would recreate the connection, but no go. I'm not sure if it covers mobiles but Microsofts MSN status pages shows no known issues.
A colleague of mine has his working fine on the same device/software I have.
This is driving me nuts!
I find if I clear the password and login again it works.
Activesync has very nice logging, does anyone know how to turn logging on for Live?
I have my domain hosted by live i.e. my mx records point to live. Wonder if this kind of account is a problem?
Having problems setting up my hotmail inbox account on the touch flow 3d tab after a hard restart. Last time it just set up when i logged into msn and went throu the set up. but now its not working that way so I tried doing it throu the touchflow 3d tab still not working(looked like the same prosess as msn). Internet working and can log into my hotmail in opera. Did another hard restart but still nothing. Email was working and syncing up until restart.
I get this windows live message from msn “There was a problem signing you into messenger. It may be service or u may be in a place with bad reception. Pleas try again later” been trying for 2 days now
I get “sync failed” from the TF3D inbox
if i use the rong password or user name it lets me know so it dose log into hotmail, dont know what to do. this should be easy, did a search but didn’t come up with to much
Try this:
Go into the "All settings" menu from the settings tab
Then into "connections",
then into "connections" again
then go into "edit my proxy server"
then uncheck the "This network uses a proxy server" box, and try sync now!
that’s how it was, still not working. thanks for the help thow.
have you tried setting it up using Windows Live?
Thanks, just tried that, still no good. it looked like the same process as msn and the TF3D tab “new account” maby it is a problem with hotmail. . . will try to set up another test hotmail account
didnt work :-(
should i send it back to get fixed?
Goto Messaging and create a new account from there.
Tried that one to same problem, mite go into a store and see if I can get them to fix it. if still no good would I be wrong in saying my phone is faulty and sending it back for a fix??
Hi there,
I have set up hotmail account on my htc one v, but seems I have some problems from day 1.
1. there are errors about failed sync
2. even trying to receive mail manually via standard mail soft I got info about "No new mails" - but I know that there are new mails.
It's my day 1 on htc one v.
I'm using official rom and soft.
I have provided correct account details and password.
any ideas?
m.hotmail.com server is down for almost 3 weeks already. A friend of mine with S3 has same problem.
The workaround is download Hotmail App from Google Play. It works as it has a validation process with a unique no.
well to be honest it sux totally especially a lot of apps are connected with that server -.-
no one is going to fix that? who should I contact about it?
http://answers.microsoft.com/en-us/windowslive/forum/hotmail
well seems that I need to wait for that
FIX
I also had problems with the hotmail sync, but today i made an system update and after that i visited hotmail.com with the stock browser.
Then i got the new e-mail notifications.
I hope this fixes your problems too.
When I first got the phone I had no problem setting up my Yahoo mail account on this phone but it's been acting up lately as right now it doesn't even let me access my email and keep saying wrong username/password (I already checked them btw). Tried to set up manually but still no luck, turn on Wifi doesn't help so I don't know what the problem is. Does anybody have the same issue and know how to solve?
Thanks in advance.