I have a couple of POP3 accounts on my O2 XDAIIs. I used to be able to download my email from ISP without problems.
Lately, when there is any email waiting, it will connect and try to download and pop up the following message "Messages cannot be downloaded to your mobile device. Make sure you are connected and that your e-mail account settings are correct. Then, try to download messages again."
The other POP3 accounts work fine, even with the same ISP, and this POP3 account used to work when I first got the unit. The POP3 account in question works fine from my Treo using the same SIM card (I have Cingular).
I searched all over the web and forums, I see many have the problem and some have not been able to resolve it. I tried:
1) Soft and Hard Reset
2) Deleting and reentering the account
3) Used the Sprite Mail cleanup utility (which basically cleans all emails and attachments)
4) Tried a registry key that had worked for some: HKEY_LOCAL_MACHINE\Software\Microsoft\Inbox, create new DWORD ForceOffSSL and give it a value of 1.
5) Checked with my ISP – they could not see any problem with the account and works with anything else but my O2 XDA IIs.
6) I tried the Flemail 2006 program (formerly WebIS) and it worled for email. But the program is so buggy and slow that I had to delete it. This tells me the problem is with the native pocket outlook.
If there is NO email, it will connect, check and disconnect with no error.
There is a timeout somewhere. The other accounts can connect and download without problems.
Has anybody else had this problem and does anybody have any suggestions?
:evil:
No one else has had this problem? Any suggestions?
I know it is device specific as it works on the same GSM account on a Treo.
PPC6700 with same problem
I just purchased the PPC 6700 and I love the device itself, but I have had many problems with it after owning it for only 4 days.
1. Sprint failed to let me know that my phone had to be updated. Thanks! I only found out about this update after 1 hour of phone tech support trying to find out why my phone randomly went into flight mode. What a pain in the ***.
2. I have my own servers and cannot download my mail from them or my home isp. Sprint by the way repeatedly told me this must be an issue with you server. I told him after being on the phone for 3 hours (I could tell he wasn't happy) "You must be right! Microsoft has always developed software much more then anything ever put out in the Unix world".
So the only help I guess I can offer to you is "Yes, I have the same problem with the native outlook that comes with WM5.0
likegadgets said:
No one else has had this problem? Any suggestions?
I know it is device specific as it works on the same GSM account on a Treo.
Click to expand...
Click to collapse
Whenever I see this (and I see it a alot) on mt XDA IIs, I just select Accounts|Clear <account>
If it doesnt work immediately then I restart the Outlook Inbox app and/or disconnect/reconnect.
Been through searching registry/deleting this & that database file / re/installing accounts. Havent had to do that for ages.
I access 5-6 pop accounts from various servers, several are my wife's. My bet is that it has something to do with whether the current status of the emails downloaded in your device matches the server etc - due to the function that you can delete the emails from the server by downloading, deleting and then deleting from the 'deleted items' folder and re-sycning
HTH
ME TOO! Any resolution??
I am having the SAME EXACT PROBLEM with my new 6700...did you ever find a resolution?
THanks,
I am having the same problem on a Hermes / TyTN.
My first TyTN was fine. I have 3 email accounts. 1 uses SSL and the other 2 don't. There were no problems using either account.
Having replaced my 1st TyTN with a new one (due to poor wifi on first device) I now get the message 'Messages cannot be downloaded to your mobile device. Make sure you are connected and that your e-mail account settings are correct. Then, try to download messages again'.
The only solution is to use the ForceOffSSL setting for my 2 none-SSL POP3 accounts. Then I have to reboot the TyTN without the ForceOffSSL settings to use my SSL POP3 account.
Continually changing the ForceOffSSL setting and rebooting is annoying, so for the time being I'm using nPOP email client for my non-SSL accounts.
getting an email timed out on cingular 8525
I am getting the same message 'Messages cannot be downloaded to your mobile device. Make sure you are connected and that your e-mail account settings are correct. Then, try to download messages again'. I am having the same problem intermittently with Htc Tytn with a pop account yahoo. I seem to connect without a problem on the internet but i do get this error intermittently. any solution?
Same here ... cannot send mail via OptOnline Account
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OK...I got a resolution to this last night on the Cingular forum.
Quick answer is that OOL's SMTP Server is locked down. I needed to change the outgoing server to Cingular's (CWMX.com).
Thanks to anyone who took the time to click-in on this thread.
Happy New Year, all!
-pvs
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Hi all, OK, this marks my first post on this board. I've been a lurker for a few months, and have settled into a Cingular 8525 as my first Pocket PC Phone.
I noticed a few days ago that I could not send mail via my OptOnline Account, unless I was using WiFi or the 8525 was tethered to my home PC via ActiveSync. I was thnking all along that it was probably due to some piece of third party software that I installed over the past few weeks (a hearty thanks to all on these forums who develop and/or market their wonderful wares, btw).
But today, for a lack of anything else to do, I hard reset and tried simply setting up that one account to try my machine out in its pure form. Lo and behold, I still get the same error, 'Messages cannot be downloaded to your mobile device. Make sure you are connected and that your e-mail account settings are correct. Then, try to download messages again.'
As a matter of fact, it seems this message itself is in error, since it happens when I try to SEND a message, not when I try to receive them. I have even received emails in this account at the same time this error message appears, but at any rate, messages in my outbox do not get sent.
As far as I can tell, all the settings are correct. I have played with them, and tried all the permutations I can think of, but this baby will not send mail via this account. My XpressMail and Hotmail accounts work fine, both sending and receiving, and I can browse the web fine via My ISP or WiFi.
I have spent a lot of time searching the web for an answer to this problem, but it seems it's been quite prevalent with WM5.0 devices for well over a year, and still does not have an answer.
So ... my first post ... which should have been a thank you all, and Happy New Year, has turned into a request for the talents of you folk who know so much more than I regarding these devices.
Can anyone please lend a hand? Also ... is it "legal" to cross-post this message onto other forums on this board?
Thanks so much to anyone who can provide a solution.
-Paul Slabowski (a.k.a. pvs)
I got it working
Like others in this thread I was getting the "unable to download messages to device" error when sending. My solution is:
Try leaving the 'domain' field blank.
It's on the Server Information page, and also on the Outgoing Settings if you 'Use separate settings' for your outgoing server.
Hope this helps you.
Rich
Domian Blank
My Domain is blank and frankly im just getting very agrivated by this. Does anybody eles have other advice to give towards this "cannot download message"?
I've got WM6, I've tried clearing and deleting the account, soft resetting the phone, making sure the domain field is empty, etc. It still gives this error for my POP account while my IMAP account is fine. Anyone find a solution?
Yes, deleting the domain really works in some cases (f.e. Gmail), but the same error occurs in my other account although I delete the domain. And funny thing is that it occurs only when there are some emails in outbox, receiving emails seems to work normnally :S
I'm still encountering this problem after trying everything on this post...
any other ideas?
Just had the same problem tonight. My mail server recently changed IP addresses, so I suspect DNS issues were the cause of my problem. I tried using the new IP address in place of the host name, but that didn't work for me. The account settings didn't seem fixable. Deleting the email account entirely and adding it back did the trick.
This really isn't for me but a customer of mine. He just recently purchased the dash and was trying to set up 3 gmail accounts on it. He had someone else set up two of his accounts and they are working fine. He came to me to set up his 3rd account when tech support couldn't get it. Everything is set up right but whenever you hit send receive it tries to log in and then pops up with the username and password. So I delete all his gmail accounts on his phone and started with the one we couldn't get to work. First time it worked right away, so I tried to put the other two back on. It seems what is happening is whatever the 3rd gmail I try to put on there won't work.
So does anyone know of a glitch that 3 gmail account will not work on the same phone?
Recently Gmail asked for the username/pass on my Mac too. It's a Gmail bug, not the Dash.
Hello Everybody,
I had a weird glitch show up the other day. I have 2 gmail accounts set up on my phone. They have been working fine for weeks and then all of a sudden they are gone. They show up in the touchflo area and show the last downloaded email but when you click on Inbox the only Accounts that show up are TEXT/MULTIMEDIA & SETUP E-MAIL.
I have tried re-adding the email to see if that would work however it does not download the emails to newly setup email probably because it knows the other one is there and thinks its a duplicate.
Any help would be appreciated.
thanks,
Mike
Was there ever a solution to this issue? It happened to me today! Both of my email accts show up in touch flow, however when i select acct 2, acct 1 displays as if it is the only account active? Does anyone have a solution?
Thanks!
Does anyone have any solution to this issue???
Thanks!
Have you installed any new applications recently? Maybe swype? I had the same issue happen after I installed swype and ended up needing a hard reset to be able to reinstall the email accounts. If you have not installed swype, see what other apps you may have installed recently. Chances are one of them conflicts with something else. To know this, you would need to re install one app at a time until your email app disappears.
I havent installed any apps for about 1 month. I installed the IMDB app.This problem just started yesteday. This is a very weird problem when i click on the message on touchflo, its like it isnt there! How do you recommend I resolve it?
Thanks for your help!
ditto - same thing happened on AT&T Tilt 2 yesterday. Both Gmail accounts can't be accessed in either Picker or View Inbox. I can't delete and reinstall them either - "they aready exist". Outlook account works fine. I haven't installed anything new in months. this may be the last nail in the brick.
When I go to email and enter my password, it says "Connecting" then Logging on..." but then it goes back to the screen asking for my passwords, followed by this error message:
Messaging
Cannot connect to the incoming mail server. Be certain that your login information is correct, then try again to send and receive mail.
I know my info is correct because I can access my gmail through the Tilt 2's browser as well as on other computers. I'm currently using monx's ROMeOS ROM but this was happening on other ROMs too. How can I fix?
cam123 said:
When I go to email and enter my password, it says "Connecting" then Logging on..." but then it goes back to the screen asking for my passwords, followed by this error message:
Messaging
Cannot connect to the incoming mail server. Be certain that your login information is correct, then try again to send and receive mail.
I know my info is correct because I can access my gmail through the Tilt 2's browser as well as on other computers. I'm currently using monx's ROMeOS ROM but this was happening on other ROMs too. How can I fix?
Click to expand...
Click to collapse
Do you have IMAP/POP3 enabled in your google options? You have to have that setup first before you can access/sync using poutlook.
Previously my Fuze always worked and this new Tilt 2 did sometimes.
After reading your suggestion. I went into my gmail settings. IMAP was enabled and POP was not. I enabled POP but it did not help. Hmm.
I realize there is a fix for WM6.1 but is there anything for WM6.5? I can't be the only one to experience this problem.
Nothing? Please?
cam123 said:
Nothing? Please?
Click to expand...
Click to collapse
I noticed that your login is also case sensitive. So let's asume you entered Cam123 as a login but try cam123. That solved my connection problems
did you use the email wizzard, or did you put the settings for the email setup there youre self?
I had the same issue with my email account.... problem whas/is that when windows checks online for settings, it downloads the wrong settings (incomming & outgoing mailserver were wrong)
Then I used the email wizzard, and that worked great! all settings work correct ...
hope this helps you.
Good luck!
Thank you but it's not a case-sensitive issue.
I entered my gmail account information by going to Email, then entering the data.
Hey guys I'm having a problem here...I'm trying to set up my girlfriends email address on her new Inspire through the Gmail app and it is saying that the login and password failed. I remember having the same problem when I was trying to set up my phone but I forget what the solution was. Her email address is [email protected] and it goes through gmail on the computer. I have no idea what to do here. I searched and searched and there is nothing. I tried enabling Imap but it didn't help.
Contact the school's IT dept. They will help you figure it out. We cant help you here since every school has a different way they setup their email.