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I have a couple of POP3 accounts on my O2 XDAIIs. I used to be able to download my email from ISP without problems.
Lately, when there is any email waiting, it will connect and try to download and pop up the following message "Messages cannot be downloaded to your mobile device. Make sure you are connected and that your e-mail account settings are correct. Then, try to download messages again."
The other POP3 accounts work fine, even with the same ISP, and this POP3 account used to work when I first got the unit. The POP3 account in question works fine from my Treo using the same SIM card (I have Cingular).
I searched all over the web and forums, I see many have the problem and some have not been able to resolve it. I tried:
1) Soft and Hard Reset
2) Deleting and reentering the account
3) Used the Sprite Mail cleanup utility (which basically cleans all emails and attachments)
4) Tried a registry key that had worked for some: HKEY_LOCAL_MACHINE\Software\Microsoft\Inbox, create new DWORD ForceOffSSL and give it a value of 1.
5) Checked with my ISP – they could not see any problem with the account and works with anything else but my O2 XDA IIs.
6) I tried the Flemail 2006 program (formerly WebIS) and it worled for email. But the program is so buggy and slow that I had to delete it. This tells me the problem is with the native pocket outlook.
If there is NO email, it will connect, check and disconnect with no error.
There is a timeout somewhere. The other accounts can connect and download without problems.
Has anybody else had this problem and does anybody have any suggestions?
:evil:
No one else has had this problem? Any suggestions?
I know it is device specific as it works on the same GSM account on a Treo.
PPC6700 with same problem
I just purchased the PPC 6700 and I love the device itself, but I have had many problems with it after owning it for only 4 days.
1. Sprint failed to let me know that my phone had to be updated. Thanks! I only found out about this update after 1 hour of phone tech support trying to find out why my phone randomly went into flight mode. What a pain in the ***.
2. I have my own servers and cannot download my mail from them or my home isp. Sprint by the way repeatedly told me this must be an issue with you server. I told him after being on the phone for 3 hours (I could tell he wasn't happy) "You must be right! Microsoft has always developed software much more then anything ever put out in the Unix world".
So the only help I guess I can offer to you is "Yes, I have the same problem with the native outlook that comes with WM5.0
likegadgets said:
No one else has had this problem? Any suggestions?
I know it is device specific as it works on the same GSM account on a Treo.
Click to expand...
Click to collapse
Whenever I see this (and I see it a alot) on mt XDA IIs, I just select Accounts|Clear <account>
If it doesnt work immediately then I restart the Outlook Inbox app and/or disconnect/reconnect.
Been through searching registry/deleting this & that database file / re/installing accounts. Havent had to do that for ages.
I access 5-6 pop accounts from various servers, several are my wife's. My bet is that it has something to do with whether the current status of the emails downloaded in your device matches the server etc - due to the function that you can delete the emails from the server by downloading, deleting and then deleting from the 'deleted items' folder and re-sycning
HTH
ME TOO! Any resolution??
I am having the SAME EXACT PROBLEM with my new 6700...did you ever find a resolution?
THanks,
I am having the same problem on a Hermes / TyTN.
My first TyTN was fine. I have 3 email accounts. 1 uses SSL and the other 2 don't. There were no problems using either account.
Having replaced my 1st TyTN with a new one (due to poor wifi on first device) I now get the message 'Messages cannot be downloaded to your mobile device. Make sure you are connected and that your e-mail account settings are correct. Then, try to download messages again'.
The only solution is to use the ForceOffSSL setting for my 2 none-SSL POP3 accounts. Then I have to reboot the TyTN without the ForceOffSSL settings to use my SSL POP3 account.
Continually changing the ForceOffSSL setting and rebooting is annoying, so for the time being I'm using nPOP email client for my non-SSL accounts.
getting an email timed out on cingular 8525
I am getting the same message 'Messages cannot be downloaded to your mobile device. Make sure you are connected and that your e-mail account settings are correct. Then, try to download messages again'. I am having the same problem intermittently with Htc Tytn with a pop account yahoo. I seem to connect without a problem on the internet but i do get this error intermittently. any solution?
Same here ... cannot send mail via OptOnline Account
--------------------------------------------------------------------------------
OK...I got a resolution to this last night on the Cingular forum.
Quick answer is that OOL's SMTP Server is locked down. I needed to change the outgoing server to Cingular's (CWMX.com).
Thanks to anyone who took the time to click-in on this thread.
Happy New Year, all!
-pvs
===================
Hi all, OK, this marks my first post on this board. I've been a lurker for a few months, and have settled into a Cingular 8525 as my first Pocket PC Phone.
I noticed a few days ago that I could not send mail via my OptOnline Account, unless I was using WiFi or the 8525 was tethered to my home PC via ActiveSync. I was thnking all along that it was probably due to some piece of third party software that I installed over the past few weeks (a hearty thanks to all on these forums who develop and/or market their wonderful wares, btw).
But today, for a lack of anything else to do, I hard reset and tried simply setting up that one account to try my machine out in its pure form. Lo and behold, I still get the same error, 'Messages cannot be downloaded to your mobile device. Make sure you are connected and that your e-mail account settings are correct. Then, try to download messages again.'
As a matter of fact, it seems this message itself is in error, since it happens when I try to SEND a message, not when I try to receive them. I have even received emails in this account at the same time this error message appears, but at any rate, messages in my outbox do not get sent.
As far as I can tell, all the settings are correct. I have played with them, and tried all the permutations I can think of, but this baby will not send mail via this account. My XpressMail and Hotmail accounts work fine, both sending and receiving, and I can browse the web fine via My ISP or WiFi.
I have spent a lot of time searching the web for an answer to this problem, but it seems it's been quite prevalent with WM5.0 devices for well over a year, and still does not have an answer.
So ... my first post ... which should have been a thank you all, and Happy New Year, has turned into a request for the talents of you folk who know so much more than I regarding these devices.
Can anyone please lend a hand? Also ... is it "legal" to cross-post this message onto other forums on this board?
Thanks so much to anyone who can provide a solution.
-Paul Slabowski (a.k.a. pvs)
I got it working
Like others in this thread I was getting the "unable to download messages to device" error when sending. My solution is:
Try leaving the 'domain' field blank.
It's on the Server Information page, and also on the Outgoing Settings if you 'Use separate settings' for your outgoing server.
Hope this helps you.
Rich
Domian Blank
My Domain is blank and frankly im just getting very agrivated by this. Does anybody eles have other advice to give towards this "cannot download message"?
I've got WM6, I've tried clearing and deleting the account, soft resetting the phone, making sure the domain field is empty, etc. It still gives this error for my POP account while my IMAP account is fine. Anyone find a solution?
Yes, deleting the domain really works in some cases (f.e. Gmail), but the same error occurs in my other account although I delete the domain. And funny thing is that it occurs only when there are some emails in outbox, receiving emails seems to work normnally :S
I'm still encountering this problem after trying everything on this post...
any other ideas?
Just had the same problem tonight. My mail server recently changed IP addresses, so I suspect DNS issues were the cause of my problem. I tried using the new IP address in place of the host name, but that didn't work for me. The account settings didn't seem fixable. Deleting the email account entirely and adding it back did the trick.
I was setting GMail on tmail (IMAP) setting and doesn't work....
system said:
Error
Your internet connection is not configured properly.
Please Verify your setting in Connections.
I got Tmobile WEB 5.99...Could be thats the problem?
adavid said:
I was setting GMail on tmail (IMAP) setting and doesn't work....
system said:
Error
Your internet connection is not configured properly.
Please Verify your setting in Connections.
I got Tmobile WEB 5.99...Could be thats the problem?
Click to expand...
Click to collapse
Go to messaging\Setup E-mail and just use automatic setup and it will connect via POP3.
Doesn't work POP3 either, I did it before and nothing....I was searching on internet and most of peoples said that use IMAP4 but nothing....
I'd like if anyone that has proxy 5.99 TMO has been configured GMAIL on WM6.1
What server are you using guyz???
I have gmail setup on kavana's 6.1 rom also using tzones 5.99 for internet. works fine. Im just using the regular pop and smtp settings
What option do you have for the server...Internet?
with that doesn't work mine and I change for: T mobile MMS, T mobile Data, work....doesn't work either
I have mine set to work.
I have the same problem. I have the unlimited plan and I get the "connection error" and I it asks for my login and password over and over. I only have this problem with 6.1. I have tried the T-mobile email plugin, and the other 3 ways of adding an email account.
Wierd thing is, I backed up my 6.0 data before the swap to 6.1 with Sprite backup. When I restore to the 6.1 I get me email back and it works fine, problem is that it really screws up most of the stuff I got with 6.1.
I also have the same issue.
My Yahoo and Gmail worked fine on 6.0.
6.1 Yahoo refused to work until just the other day...It has not worked since the 6.1 install until now...
Gmail will not work either no matter what... It did download the headers, but it shows nothing and will not work otherwise...
if you guys want tell me the screens you need and ill get you the settings that work for me.
I tried a lot of option and nothing guys, let see what I do....I did POP & IMAP and nothing..I tried Yahoo and doesn't work either instead they work fine through IE.
I did it POP as default and "works" sometimes, when you click on send/receive gave you the Connection ERROR....and when the system did by itself work good ( I think)...
ERROR....." The remote party has ended this connection"...
I go a new messajw
"The remote party has ended this connection"....
Does anyone has this message before?
just out of curiosity do you have pop turned on thru gmail?
Off course....
And I have setting up to "work" too
When I push (send/receive) gave that error...
Only download automatically messages twice when it's wants....
What do you recommend me to do?
Hi, my hotmail account got hacked recently and I have had to change all my details, however after trying to change them on my phone the account disapeared. I tried to add it again but now when I put the username and pass it and click next it logs onto windows live web mail, i dont want to have to faff about using webmail, i want to collect via outlook mobile. Can anyone direct me to a post where there is a fix for this?
same problem
i have same problem with my HD can any one solved this
another problem
I have a different problem with hotmail on HD ... believe it or not whenever i have an active hotmail account on my phone the device blocks all international SMS i dont know why but i am sure its the only reason and when i remove my account from mob sms reception becomes normal and i tried several times before posting this !
please
odm3xda said:
I have a different problem with hotmail on HD ... believe it or not whenever i have an active hotmail account on my phone the device blocks all international SMS i dont know why but i am sure its the only reason and when i remove my account from mob sms reception becomes normal and i tried several times before posting this !
Click to expand...
Click to collapse
apologies, please can we stick to the thread, please log this issue on a seperate thread as it isnt relevant to this issue.
thanks
try this, delete your hotmail account from your htc and then re add it. make sure you use these settings when prompted:
POP server: pop3.live.com
User name: Your Windows Live ID, for example [email protected]
Password: The password you usually use to sign in to Hotmail or Windows Live
SMTP server: smtp.live.com
Authentication required? Yes
might fix it...
not even there
There is no hot mail account there, it disapeared, Here is exectly what happens:
1. Click new account
2. insert username [email protected]
3. insert passwords
4. click next
usually here it downloads the setting for the account and the it asks if you want to add live account shortcuts to today screen, then downloads folders and then the account shows up in your list of accounts.
What happens instead is it opens opera and tries to log into what looks to be a live webpage, however the login details are simply a jpeg, it is really odd like some virus or something. I had this working before ok, i am not sure what has changed.
are you using windows mobile 6.5?
because if you are, in my experiences, the mail setup tool forces you to go to a website to check your mail. I havent used a 6.5 ROM that lets you use the inbuilt app.
stoolzo said:
There is no hot mail account there, it disapeared, Here is exectly what happens:
1. Click new account
2. insert username [email protected]
3. insert passwords
4. click next
usually here it downloads the setting for the account and the it asks if you want to add live account shortcuts to today screen, then downloads folders and then the account shows up in your list of accounts.
What happens instead is it opens opera and tries to log into what looks to be a live webpage, however the login details are simply a jpeg, it is really odd like some virus or something. I had this working before ok, i am not sure what has changed.
Click to expand...
Click to collapse
I have the same problem and i'm using windows mobile 6.1.
in gmail it's all working perfect.
good to know
Hi, its good to know I am not the only one out there with this problem, i thought i was going mad, I amusing the latest stock romm with spb mobile shell 3, dont think that has anything to do with it though as I had it setup ok at one point. My NTL (virgin) pop works ok.
the reason?
This might be happening as winmo will only let you setup one hotmail account, someone on my phone the old account might be there even though it is not showing up as an account, therefore when you go thorugh the wizard it automatically forwards you to live webmail, this would make sense, does anyone know how to find out in the registry what acounts are setup?
go to this link http://forum.xda-developers.com/showthread.php?t=476603&highlight=hotmail
i had this problem before as well but just searching on the various forums you can pretty much find the answer for anything.
all you need to do is create a new email account (without using the automatic settings for hotmail) type in the pop3 settings and your done.
Updated
I had a similar problem when I first set-up the phone. I originally downloaded a fixed version from this site. More recently I downloaded the update available from the MS website.
Always downloads to the phone now.
Running version 10.6.0046.0800
good man
Good job that man, that worked, you simply put in a rubbish user and pass and click next, unclick automatically look for setting from the internet and then it allows you to set it up manually.
thanks for that.
I have had my TP2 for a few days now and i love it, except for the fact that I cannot send or receive email from my gmail account
I can access the internet fine, and use the youtube app fine, but whenever i try to send an email or hit send/receive i get this error message
"CANNOT CONNECT WITH CURRENT CONNECTIONS SETTINGS. TO CHANGE YOUR SETTINGS, TAP SETTINGS"
When i set up the email the only things i was required to supply were my email address and password....so i am assuming the problem lies with the way my handset is trying to access the gmail account, ie. trying to use wifi or something? (i dont have wifi, so i will only be using the "unlimited" interent provided with my t-mobile UK tariff)
has anyone else had this problem or do they know how to get around it as i have finally got myself a decent handset where i can (allegedly!) check my email on the move, but yet i somehow cant get it working?!!
Ihave tried both hard and soft resets to get this sorted but it just wont work and i feel like pulling my hair out!
n
I know it's not much consolation but it just worked for me...
I have a SIM free TP2 and UK T-Mobile Web'n'Walk.
Incoming mail server is imap.gmail.com
Account type is IMAP4
Username is my full gmail username
Outgoing mail server is smtp.gmail.com
outgoing server requires authentication is ticked
All this was set via automatic configuration.
Hope this helps,
Richard
This is what i have done to recieve and send Gmail trueout the standard email client on my Pro II.
First of all you have to enable imap at your gmail account which you can find under settings.
Then on your phone do the following settings.
- make an new account in your email client
- fill in your gmail adress
- fill in your name
- fill at incomming mail "imap.gmail" and account type "imap"
- fill in your account name (gmail adress) and password
- fill at outgoing mail server smtp.gmail.com
and those two checkboxes must be checked
- auto recieve and send is up to you
hope this will help you
ther's a known bug in windows mobile poutlook...
sometimes the autoconf for gmail doesn't work...(i had the same issue on my omnia)
you only need to enter the account details by hand..
to do that, in the first screen where your address is asked, enter [email protected]
leave it without the final m.
after that fill in manually all the account details, then when finished edit the account and put that m in the domain...
that should work...at least in my omnia was the only way to get gmail working...
I used this guide en it works perfectly
http://mail.google.com/support/bin/answer.py?answer=78886
hi, thanks or all the replies, most appreciated.
however, i have now established that i can get my gmail account working - but only over wifi!?!? when the wireless router is turned off i get the same message as before, so there must be a setting or something that is telling my TP2 to look for a wireless connection when performing a send/receive, rather than using the "internet" (if thats the right term) that is included in my contract..AAAARGH...
i have had a look but cannot find any settings for this so i must be going mad?
can anyone shed any light on this for me before i go mad??!!
quasar99 said:
hi, thanks or all the replies, most appreciated.
however, i have now established that i can get my gmail account working - but only over wifi!?!? when the wireless router is turned off i get the same message as before, so there must be a setting or something that is telling my TP2 to look for a wireless connection when performing a send/receive, rather than using the "internet" (if thats the right term) that is included in my contract..AAAARGH...
i have had a look but cannot find any settings for this so i must be going mad?
can anyone shed any light on this for me before i go mad??!!
Click to expand...
Click to collapse
Disable proxyserver, don't have the place where you can find this. I have a dutch rom
I have a gmail imap connection on my HTC Touch that was working great but has failed to connect for the past two hours or so.
I found that to change from Download 30 Days to 7 days and it worked fine.
Oddly I returned my TP2, and switched back to my VarioV, same problem (had worked fine until then). New TP2 is now here, so will start with 7 days and try expanding to 30 days later.
chillaxx said:
Disable proxyserver, don't have the place where you can find this. I have a dutch rom
Click to expand...
Click to collapse
does anyone know how to do this? i cannot find this option anywhere?
is there any way i can see how my tp2 is trying to receive data from my gmail account, ie. if it is trying to use internet or wifi?!?
also, does anyone have any details for the settings that their tp2 (on t-mobile UK) is using when trying to retrieve email (not by wifi)??!
i'm also assuming that t-mobile wont be able to help me as i got my phone/contract via a third party and t-mobile themselves dont seem to stock the phone themselves....
I had this problem, it drove me nuts until I worked out what it was, if i was already connected it would work but it would not establish its own new connection.
To fix it go into the email settings for the account, then select:
Edit Account Setup
Next
Next
Next
Next (Outgoing (SMTP) mail server screen)
Click the “Advanced Server Settings” Link
In the “Network connections” it defaults to “The Internet” but if you have gone through the “Connection Setup Wizard” when you first installed your SIM it renames the connection, in my case to “T-Mobile Internet”.
Change “Network Connections” to the correct one i.e. “T-Mobile Internet”
hey presto, you can now get your emails
hope this helps everyone
nlhall said:
I had this problem, it drove me nuts until I worked out what it was, if i was already connected it would work but it would not establish its own new connection.
To fix it go into the email settings for the account, then select:
Edit Account Setup
Next
Next
Next
Next (Outgoing (SMTP) mail server screen)
Click the “Advanced Server Settings” Link
In the “Network connections” it defaults to “The Internet” but if you have gone through the “Connection Setup Wizard” when you first installed your SIM it renames the connection, in my case to “T-Mobile Internet”.
Change “Network Connections” to the correct one i.e. “T-Mobile Internet”
hey presto, you can now get your emails
hope this helps everyone
Click to expand...
Click to collapse
if the connection has a proxy in the setup, than you can use that connection only if selected like above...
if you leave "The internet" the proxy settings are ignored...you have to select the exact connection..but this will prevent the gmail to connect with wifi
PRetty much says it all. I was running titanium, Energy rom. Battery went dead, and now I can't access my email. In titanium it still shows my email account, but if I click on it, nothing happens. If I turn on Max Sense, I can read all of my old emails on the email screen, but I can't view any of them. If I click the mail link through the start menu, it only offers to setup a new account. If I do, and enter the same account name, it says the account name already exists.
Anyone know how to reconnect the email box? I am guessing it is something in the registry?
dbtfree said:
PRetty much says it all. I was running titanium, Energy rom. Battery went dead, and now I can't access my email. In titanium it still shows my email account, but if I click on it, nothing happens. If I turn on Max Sense, I can read all of my old emails on the email screen, but I can't view any of them. If I click the mail link through the start menu, it only offers to setup a new account. If I do, and enter the same account name, it says the account name already exists.
Anyone know how to reconnect the email box? I am guessing it is something in the registry?
Click to expand...
Click to collapse
The easiest thing to do (if you turn on MaxSense) is to go to the Mail Tab, press Menu > Account Settings > Delete the e-mail account. Then you can recreate the account.
This has happened to me and several others in the past. Although, this hasn't happened to me for a few months now, and I don't know what causes it.
Thanks! You led me right to the solution:
If you go to the mail tab, press Menu, got to account settings, then instead of deleting the account, click edit.
Amazing! There is no incoming or outgoing server info in there!!! Weird! I replaced it, also had to replace my password, though username was ok. And Voila! Got my email box back.
Thanks again.
Still no idea why this happened. At the same time my 3G stopped working. I had to resetup my ATT connection, and also had to go into communication manager and turn on data connection. Super weird. Anyone have any ideas?
dbtfree said:
Thanks! You led me right to the solution:
If you go to the mail tab, press Menu, got to account settings, then instead of deleting the account, click edit.
Amazing! There is no incoming or outgoing server info in there!!! Weird! I replaced it, also had to replace my password, though username was ok. And Voila! Got my email box back.
Thanks again.
Still no idea why this happened. At the same time my 3G stopped working. I had to resetup my ATT connection, and also had to go into communication manager and turn on data connection. Super weird. Anyone have any ideas?
Click to expand...
Click to collapse
Hmm...When I tried to do that when this happened to me, it didn't even recognize the accounts! All I could do was delete them. You got lucky! Glad you got it working, though!
Maybe you could try reflashing your radio (since your 3G stopped working -- unless, of course, AT&T's towers are down in your location). Or you could try forcing your phone into 3G in Comm Manager (tap the 3G bar > Network Type: WCDMA > Done) then go to Start > Settings > Connections > Connection Setup. The latter method sometimes helps me reconfigure my data.
Thanks for this idea, it fixed my identical email problem too. I think somehow the 3g connection setup wizard is erasing the email server settings. It might also be resetting the credentials in the registry. I had to reenter my activesync server password which still worked besides that.
I rebooted my phone and couldn't get the 3g to start. It wouldn't even try. I've manually fixed the auth fail type of errors before, where it starts to connect, drops, and retries. But this wasn't even starting to connect, so I reran the setup wizard.
The really strange part about being able to restore the server settings via sense is that the mailbox doesn't even show up in the normal windows mobile email settings program. If it wasn't for sense I wouldn't have been able to fix or delete this mailbox.
...
Problem Solved