Just curious here. I qualify for the Premier Upgrade right now (and have qualified since November of last year). I just haven't really had a use for it since I shelled out the mucho cash for an unsubsidized EVO back when it came out.
From the sounds of it, my upgrade is going to be taken away from me even though I've already earned it. Has anyone been able to call up Sprint or do anything to manage to keep their upgrade? Any ideas?
What if I change to the unlimited plan today, anyone know if I'd be able to keep my upgrade? I think spending an extra $20 this month on my service would be worth keeping my upgrade past April 1. When I grab a new phone, I'd just bump down to the 450 plan. I'm ok waiting 2 years after the fact, I'm just not really happy with earning an upgrade and then having it stripped from me.
I'm in same.boat I ma call sprint this month to find out, I got an upgrade now and another one in 6 months and I really want to find out, I'm planning of getting the "summer " phone the sprint always releases and get the other one for my wife in Xmas time, but overall I think we should keep it cause it sounds fair to me
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Pleaded key me know, I have an upgrade available in mid June.
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I just upgraded to the Unlimited Plan. With the student discount it's not that much more expensive than the 450 plan I have with TEP. Since my intention is to get a new phone in June or whenever, I don't think TEP is going to really be all that necessary for the next couple of months.
The plan "should" kick into effect on March 22 my account says. So that's before the April 1 deadline. And...with my discount, I'm still over $99 (although I don't think that matters). So, I don't anticipate any problems but I'm always skeptical.
I've talked to both executive services and the office of Dan Hesse. both said there is NOTHING they can do about this. They cannot change your upgrade date for any reason.
OK so we keeping them nice I was tripping man, I bought the Evo without contract and I like it a lot and yes it last me more then any other smart phone (iPhone was the other one the last me) but I alwasys would get an smartphone every 6 months I got my Evo since launch and I haven't seen anything that would replace it but CTIA is coming.so I was worried that I would have to buy another 500$ device
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I'm in the same boat, got an upgrade waiting for me and want to use it when the new devices roll out. When I talked to CS they said I will still have it when the policy changes, Hope it's true.
such a good thing to hear. i didnt want to get jacked for my upgrade and have to pay for a new phone at full price.
I've been with sprint for 13 years now so I qualify for yearly upgrades regardless of new policy. Guess it pays to be loyal
sitlet said:
I've talked to both executive services and the office of Dan Hesse. both said there is NOTHING they can do about this. They cannot change your upgrade date for any reason.
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Sorry, I think some people need clarifying on this. I've just read this as, "I will lose the upgrade that I already earned if I don't use it before 4/1. There's nothing Sprint can do, even if I complain."
That's what I was expecting.
I think some people heard, "I've earned my upgrade already and if I don't use it before 4/1, I keep it because it's not possible for Sprint to reverse and change this."
This isn't what you meant though, is it?
sidepart said:
Sorry, I think some people need clarifying on this. I've just read this as, "I will lose the upgrade that I already earned if I don't use it before 4/1. There's nothing Sprint can do, even if I complain."
That's what I was expecting.
I think some people heard, "I've earned my upgrade already and if I don't use it before 4/1, I keep it because it's not possible for Sprint to reverse and change this."
This isn't what you meant though, is it?
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im confused. i hope they dont take away upgrades.
what if im available for an upgrade in June as a premier ?
Rydah805 said:
im confused. i hope they dont take away upgrades.
what if im available for an upgrade in June as a premier ?
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You'll probably get bumped down to silver.
I called Sprint yesterday (from my Hero) and they said if I didn't use my upgrade by April 1 that I was going to lose it and wouldn't get a full upgrade until January. I'd rather live with a 2nd-tier phone (as I'm guessing the EVO will be in about 6 months or so) for 6 months than a 3rd-tier phone for 10, so I went ahead and got my EVO last night.
Basically you need to find a way to get your plan to $89.99. Here's how I did the math:
$69.99 + $10 for 4G = $79.99/mo + $10 of other stuff (more minutes, equip. protection, etc) = $89.99. Pay that bill for 3 months and you've got Gold status.
You wind up spending $10/mo more than normal, but 12 months and $120 later you are granted a $150 upgrade (you make money) and a full 12 months ahead of schedule (you save time). Considering going with Verizon or AT&T or whatever and they'd have us paying $99.99 for roughly the same service with the same old 22 month upgrades, Sprint is still the way to go.
Then again, they could pull the rug out from all of us like they did this time around, so who knows if this will work. If they try and change my status again next February I'm going to file a class action.
Try communicating with Sprint support guys, I'm not sure what to say.
As it stands, I'm keeping my unlimited plan until I upgrade at least. I've been able to exercise my upgrade since 10/1/2010. There's no reason I shouldn't qualify for the "yearly" upgrade as of this moment. Some people may have a different situation (they haven't earned theirs yet, they'll earn it after 4/1). That's probably a different story.
Sprint has led me to believe the following:
I've earned my upgrade as of 10/1/2010. I currently can use the upgrade whenever I want. I let the tech know that I'd like to keep my 450 Everything Data plan. I specifically asked if I could still use the upgrade in May 2011 if I wanted. I was informed that I could.
My concerns over the following log. Did she fully understand that I was asking about a situation where I'd have the 450 Everything Data Plan? I've upgraded to the Unlimited Plan, maybe she's giving me information based on that?
Here's our conversation:
Your session ID for this incident is 2357604.
Time Details
03/07/2011 03:49:46PM Session Started with Agent (Kelly G)
03/07/2011 03:49:46PM System: "Thank you for contacting Sprint. My name is Kelly G."
03/07/2011 03:49:46PM ME: "I have earned a phone upgrade with Sprint Premier. After 4/1, I believe I'll lose this upgrade because of the SP changes. I've upgraded to the Unlimited Plan, will this allow me to keep my upgrade past 4/1???"
03/07/2011 03:49:59PM ME: "Hello"
03/07/2011 03:50:04PM Agent (Kelly G): "Hello."
03/07/2011 03:50:19PM Agent (Kelly G): "Thank you for providing the additional details. Please give me a moment while I research that for you."
03/07/2011 03:50:32PM ME: "Sure thing."
03/07/2011 03:51:36PM ME: "I was led to believe that the phone upgrade that I qualify for right now will be lost as of 4/1 since my "two years" isn't until November. Was curious to see if upping my plan to the unlimited plan today would prevent this from happening."
03/07/2011 03:53:00PM Agent (Kelly G): "As I have checked your account, you are eligible to upgrade a new phone with full online rebate."
03/07/2011 03:53:46PM Agent (Kelly G): "You are eligible to upgrade your phone since 10/01/2010."
03/07/2011 03:54:34PM ME: "Sounds good. Hypothetically, if I keep the Everything Data 450 and I wait until after 4/1 to use my upgrade. Would I lose the ability to use my upgrade?"
03/07/2011 03:55:35PM Agent (Kelly G): "No, you will not loose your upgrade eligibility since you upgrade a new phone."
03/07/2011 03:56:54PM ME: "OK. So, for instance, if I were to excercise my upgrade in May (this year), I would be able to. The next upgrade I'd be eligible for would be May 2013 because of the new Premier rules."
03/07/2011 03:57:17PM ME: "*exercise (typo)."
03/07/2011 03:57:31PM Agent (Kelly G): "Yes, you are right."
03/07/2011 03:58:24PM Agent (Kelly G): "Once you upgrade your phone, you can get the upgrade eligibility after 12 month of upgrade as your are a premier customer for us."
03/07/2011 03:58:53PM Agent (Kelly G): "* you can get next upgrade"
03/07/2011 03:59:41PM ME: "Ah sorry, true. That would be because I'm on the unlimited plan now, and that one qualifies for an upgrade every 12 months."
03/07/2011 03:59:56PM ME: "Awesome. There has been some concern over this. Thank you for straightening it out for me."
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Take what you will from it. Maybe it's not clear what I'm asking here and I was given wrong information.
Either way, the specifics state that I can use the upgrade I've been eligible for since 10/1/2010 after 4/1/2011. I intend to do so. If someone at Sprint stops me, I'm going to possibly raise some hell and throw this in there as evidence of what I was told.
I shouldn't "have" to keep my Unlimited Plan, but I will for now just for the heck of it. Eh, I just landed a new job making twice as much in salary. Maybe I'll just stick with the unlimited plan simply to retain the yearly upgrade.
If you currently are eligible for a Premiere upgrade, AND you will become a Gold Premiere Member on 4/1, you will still have your upgrade.
If you currently have an upgrade, and will become a Silver Premiere member on 4/1 you will lose the upgrade.
That's what they have told me. It may be wrong, considering the CSR's track record of not having a clue about anything.
So you mean to tell me if I had a unlimited plan since the launch date of the evo I could get a upgrade this year? If so, this just made my day.
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sitlet said:
If you currently are eligible for a Premiere upgrade, AND you will become a Gold Premiere Member on 4/1, you will still have your upgrade.
If you currently have an upgrade, and will become a Silver Premiere member on 4/1 you will lose the upgrade.
That's what they have told me. It may be wrong, considering the CSR's track record of not having a clue about anything.
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Unfortunately for me, that means that they'll take my upgrade away even though I upgraded to the Unlimited plan because I won't have a three months base average $89 bill right away.
Well if that ends up being the correct outcome, then the question would be if I'd earn back my upgrade 3 months from now...or if I'd have to wait until 10/1/2011 regardless of what I do.
tubazeppelin said:
Basically you need to find a way to get your plan to $89.99. Here's how I did the math:
$69.99 + $10 for 4G = $79.99/mo + $10 of other stuff (more minutes, equip. protection, etc) = $89.99. Pay that bill for 3 months and you've got Gold status.
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Click to collapse
I believe your math is flawed... Only the base rate (69.99) counts towards the gold level, your $20 in addons don't count for didly squat And since your base rate is not $89.99 or higher, you are a silver level member.
I just called sprint and they said I would be eligible for and full upgrade in 2012 and I will be eligible for $150 upgrade in the coming months. So what's the hype about. I still have to pay money this year for a new phone if I want one. Even though my bill is well over 89 dollars. They also said in order to be a gold member you have to be with sprint for ten years. Someone tell me if I'm missing something here.
Brought to you by the official AOSP "Rom Hopper". *MIUI-CM7* [With Moar Geez!]
April would have been my one year upgrade. Sucks
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Just got everything clarified with sprint and from the looks ill be getting a upgrade this summer.
Hmmmmm Nexus 4g or Evo 3D? Decisions decisions.
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Ok I will have been with Sprint for 10 years on July 4th of this year and I will become a Premier Gold customer, now normally every July (last year I got my EVO July 10th) I can upgrade my phone.
So my question is will I automatically be eligible for my Premier Gold upgrade ($150 off) come July 10th since I have already done a year of my contract. Or will I have to wait until NEXT July to upgrade?
You should be able to even if your only eligible for the $75 off you can talk to someone at sprint and they can push a full upgrade through they did that for me last year for the og evo 4g
I found out today also about the the year deal. We have been with sprint for nine years. Pretty cool I guess.
You should be eligible for a full one this July. If not, just call sprint. Ask them about the ten year thing and ask them to describe in detail. Then ask about the new premier tiers and how they differ from old way. Be nice. Today, I was able to move from next November to this November. They will not mind doing the tier override if it is close to one year.
But I think in your case, you will have a compelling case. Just tell them about your loyalty to sprint and they will be happy to give you eligibility.
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If your 10 year anniversary is July 4th you can upgrade on Aug 4th (if you are not already eligible). You have to wait 1 billing cycle for it to show up.
buttered_popcorn said:
If your 10 year anniversary is July 4th you can upgrade on Aug 4th (if you are not already eligible). You have to wait 1 billing cycle for it to show up.
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Ok that sucks hopefully I can get them to give me it in July. If not I'm gonna use my dads upgrade for my self and when he wants to upgrade he can use mine. I'm giving him my EVO 4G when I get the E3D so he wont need to upgrade for a while anyway.
But thanks for the info guys!
I am not due for an upgrade until April. However, i want the new iphone when it comes out...is there anyway to get them to let me have my upgrade early? We have been on sprint for over 5 years now..
You can only upgrade 2 weeks before your date.
Unless you can find someone and negotiate a "buy out" of your contract.
Sprint is moving to upgrades every 20 months for all users, if I remember right. If April would be 22 months, and the change takes effect soon-ish, the earliest you could get your upgrade would be February.
If you want to do it before then, you can either sell your Evo or have Sprint buy it back - I believe Sprint's buyback is $125 for the Evo. You'd still have to pay the difference, whatever that may be.
The best way to find out your options would be to just call Sprint & ask. If you have other phones that you're willing to part with (even from other carriers) Sprint may give you buyback credit on those as well, depending on the model. I believe that you can look up the buyback value on Sprint's website.
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plainjane said:
Sprint is moving to upgrades every 20 months for all users, if I remember right. If April would be 22 months, and the change takes effect soon-ish, the earliest you could get your upgrade would be February.
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The 20 month upgrade only goes into effect after you upgrade after October 2.
http://www.sprint.com/popups/upgrade_changes.html
"New lines of service and existing customers who upgrade on or after October 2, 2011 will receive future upgrades after 20 months"
rushco said:
The 20 month upgrade only goes into effect after you upgrade after October 2.
http://www.sprint.com/popups/upgrade_changes.html
"New lines of service and existing customers who upgrade on or after October 2, 2011 will receive future upgrades after 20 months"
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Thanks for clearing that up. I was hoping it was in effect immediately, but things never seem to work that way.
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I know this may not be the best place for this but and I never rant but I am pissed and figured everyone in this forum has sprint as a carrier so i would like to get some feedback. Ill try to make this short and add to it if i get any responses.
I bought eh Evo on a 2 yr contract june 2010. in sept of 2011 i bought the galaxy 2. after 3 days i returned it due to LOS. at the time of purchase i asked the rep "if i return this phone will my contract date revert back to june 2010" he said yes. well i returned the phone and a week later when i called to check my contract date it had been changed to sept 2011. I explained the situation after being on the phone for hours and having to fax over receipts and call multiple times over a months period it was "resolved". in Dec the LOS was resolved so I paid full price for the galaxy 2 at Walmart so my contract date wouldn't change. I activated the phone called a week later to check my contract date and it was still june 2011. yesterday I called to add a phone to my line but out of curiosity i asked about my contract date and was told Dec 2011. I had to search for the receipt, fax it to sprint to prove I paid full prince for it and was on the phone for 2.5 hours 3 different times. I told them prove to me that I signed another 2 year agreement. finally I just hung up because it was unbelievable that the reps had to read my notes each time I called and didn't interpret it right. so i had to explain all over again. Finally some lady called me back and resolved the problem. I was so damn pissed and she kept saying please calm down sir i understand you frustration. I calmly said no problem Ms. just tell me how this happened and I will understand. she replied " it seems someone went into the system and changed you date for no reason". My question is would you stick with sprint knowing that this has happened more than once and i have to hold on to receipts on phones that a no longer own just to prove something that was supposedly resolved? I have the receipt for my evo because i still own it and for my second galaxy 2 because I still own it but now it seems i have to keep every receipt even if i don't own the phone anymore. The only reason I may stay is because Whenever i get a tmobile phone i go over 5gb in less than 2 weeks. They have me trapped.
Unfortunately it seems like you added a line. When you add a line on sprint even if you are using your own phone, a new line comes with a 2 year contract with sprint, which to me makes absolutely no sense at all. If you had only switched the phone on to your current evo line the contract date should have remain the same, but from reading what you had wrote up there. It looks like you add a second line while paying full price for the phone.
im0rtalz said:
Unfortunately it seems like you added a line. When you add a line on sprint even if you are using your own phone, a new line comes with a 2 year contract with sprint, which to me makes absolutely no sense at all. If you had only switched the phone on to your current evo line the contract date should have remain the same, but from reading what you had wrote up there. It looks like you add a second line while paying full price for the phone.
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Nope same number = same line. I used to swap out phones on a weekly basis by just changing the msl and some other number directly on the phone. and ike i said after a week or so after activating this phone i checked to make sure that my contract date didn't change and at that point it had not. someone had to have manually went into my account and changed it. the lady who finally resolved the situation even said someone did something the shouldn't have.
I has similar issues years ago and told Srint to go eff themself and went to Tmo. Only came back to Sprint because I got married and wife had them. Tmo service is much better but gotta keep wife happy.
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Up till last week Sprint has my upgrade date as June 1st 2013, they corrected it some time in the last week to Feb 2014... Did they fix every one else's or is this what I get for complaining they charged an upgrade fee even though they told me they wouldn't.
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My upgrade was never early - it's 20 months from now.
If I were you, I would've bought another SGS3 online and sold it on CL for $600.
He meant for those ppl that posted a while back ago when they got their s3. Good amount of ppl reported that their upgrade was around June 1st of 2013. I bought this off contract so my upgrade is one June 1st
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Yeah mines was changed to Feb. 2014 from June 2013.
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sprint actually messed up my upgrade.
i purchased an upgrade for $165 through the buy up plan to get the evoLTE. ($165+$200) so i got it for a little more than $365. returned it, then sprint never reset my eligibility. so of course i called in complaining.
the rep at sprint didnt realize I was not initially fully eligible to upgrade, but reset my eligibility to the full discount! so I got the s3 for $200.
you think i was going to say something? NO! lol
Success100 said:
sprint actually messed up my upgrade.
i purchased an upgrade for $165 through the buy up plan to get the evoLTE. ($165+$200) so i got it for a little more than $365. returned it, then sprint never reset my eligibility. so of course i called in complaining.
the rep at sprint didnt realize I was not initially fully eligible to upgrade, but reset my eligibility to the full discount! so I got the s3 for $200.
you think i was going to say something? NO! lol
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So you got your $165 back?
chrischoi said:
So you got your $165 back?
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yep, they werent supposed to do that either. I was told that the $165 was non-refundable, but I got that back also