Just curious here. I qualify for the Premier Upgrade right now (and have qualified since November of last year). I just haven't really had a use for it since I shelled out the mucho cash for an unsubsidized EVO back when it came out.
From the sounds of it, my upgrade is going to be taken away from me even though I've already earned it. Has anyone been able to call up Sprint or do anything to manage to keep their upgrade? Any ideas?
What if I change to the unlimited plan today, anyone know if I'd be able to keep my upgrade? I think spending an extra $20 this month on my service would be worth keeping my upgrade past April 1. When I grab a new phone, I'd just bump down to the 450 plan. I'm ok waiting 2 years after the fact, I'm just not really happy with earning an upgrade and then having it stripped from me.
I'm in same.boat I ma call sprint this month to find out, I got an upgrade now and another one in 6 months and I really want to find out, I'm planning of getting the "summer " phone the sprint always releases and get the other one for my wife in Xmas time, but overall I think we should keep it cause it sounds fair to me
Sent from my PC36100 using Tapatalk
Pleaded key me know, I have an upgrade available in mid June.
Sent From My HTC Evo 4G On The Now Network From Sprint Using Tapatalk Pro!
Support An Upcoming Artist, Buy My CD: xclusiverydah.blogspot.com/2011/02/phase-2-mixtape.html
I just upgraded to the Unlimited Plan. With the student discount it's not that much more expensive than the 450 plan I have with TEP. Since my intention is to get a new phone in June or whenever, I don't think TEP is going to really be all that necessary for the next couple of months.
The plan "should" kick into effect on March 22 my account says. So that's before the April 1 deadline. And...with my discount, I'm still over $99 (although I don't think that matters). So, I don't anticipate any problems but I'm always skeptical.
I've talked to both executive services and the office of Dan Hesse. both said there is NOTHING they can do about this. They cannot change your upgrade date for any reason.
OK so we keeping them nice I was tripping man, I bought the Evo without contract and I like it a lot and yes it last me more then any other smart phone (iPhone was the other one the last me) but I alwasys would get an smartphone every 6 months I got my Evo since launch and I haven't seen anything that would replace it but CTIA is coming.so I was worried that I would have to buy another 500$ device
Sent from my PC36100 using Tapatalk
I'm in the same boat, got an upgrade waiting for me and want to use it when the new devices roll out. When I talked to CS they said I will still have it when the policy changes, Hope it's true.
such a good thing to hear. i didnt want to get jacked for my upgrade and have to pay for a new phone at full price.
I've been with sprint for 13 years now so I qualify for yearly upgrades regardless of new policy. Guess it pays to be loyal
sitlet said:
I've talked to both executive services and the office of Dan Hesse. both said there is NOTHING they can do about this. They cannot change your upgrade date for any reason.
Click to expand...
Click to collapse
Sorry, I think some people need clarifying on this. I've just read this as, "I will lose the upgrade that I already earned if I don't use it before 4/1. There's nothing Sprint can do, even if I complain."
That's what I was expecting.
I think some people heard, "I've earned my upgrade already and if I don't use it before 4/1, I keep it because it's not possible for Sprint to reverse and change this."
This isn't what you meant though, is it?
sidepart said:
Sorry, I think some people need clarifying on this. I've just read this as, "I will lose the upgrade that I already earned if I don't use it before 4/1. There's nothing Sprint can do, even if I complain."
That's what I was expecting.
I think some people heard, "I've earned my upgrade already and if I don't use it before 4/1, I keep it because it's not possible for Sprint to reverse and change this."
This isn't what you meant though, is it?
Click to expand...
Click to collapse
im confused. i hope they dont take away upgrades.
what if im available for an upgrade in June as a premier ?
Rydah805 said:
im confused. i hope they dont take away upgrades.
what if im available for an upgrade in June as a premier ?
Click to expand...
Click to collapse
You'll probably get bumped down to silver.
I called Sprint yesterday (from my Hero) and they said if I didn't use my upgrade by April 1 that I was going to lose it and wouldn't get a full upgrade until January. I'd rather live with a 2nd-tier phone (as I'm guessing the EVO will be in about 6 months or so) for 6 months than a 3rd-tier phone for 10, so I went ahead and got my EVO last night.
Basically you need to find a way to get your plan to $89.99. Here's how I did the math:
$69.99 + $10 for 4G = $79.99/mo + $10 of other stuff (more minutes, equip. protection, etc) = $89.99. Pay that bill for 3 months and you've got Gold status.
You wind up spending $10/mo more than normal, but 12 months and $120 later you are granted a $150 upgrade (you make money) and a full 12 months ahead of schedule (you save time). Considering going with Verizon or AT&T or whatever and they'd have us paying $99.99 for roughly the same service with the same old 22 month upgrades, Sprint is still the way to go.
Then again, they could pull the rug out from all of us like they did this time around, so who knows if this will work. If they try and change my status again next February I'm going to file a class action.
Try communicating with Sprint support guys, I'm not sure what to say.
As it stands, I'm keeping my unlimited plan until I upgrade at least. I've been able to exercise my upgrade since 10/1/2010. There's no reason I shouldn't qualify for the "yearly" upgrade as of this moment. Some people may have a different situation (they haven't earned theirs yet, they'll earn it after 4/1). That's probably a different story.
Sprint has led me to believe the following:
I've earned my upgrade as of 10/1/2010. I currently can use the upgrade whenever I want. I let the tech know that I'd like to keep my 450 Everything Data plan. I specifically asked if I could still use the upgrade in May 2011 if I wanted. I was informed that I could.
My concerns over the following log. Did she fully understand that I was asking about a situation where I'd have the 450 Everything Data Plan? I've upgraded to the Unlimited Plan, maybe she's giving me information based on that?
Here's our conversation:
Your session ID for this incident is 2357604.
Time Details
03/07/2011 03:49:46PM Session Started with Agent (Kelly G)
03/07/2011 03:49:46PM System: "Thank you for contacting Sprint. My name is Kelly G."
03/07/2011 03:49:46PM ME: "I have earned a phone upgrade with Sprint Premier. After 4/1, I believe I'll lose this upgrade because of the SP changes. I've upgraded to the Unlimited Plan, will this allow me to keep my upgrade past 4/1???"
03/07/2011 03:49:59PM ME: "Hello"
03/07/2011 03:50:04PM Agent (Kelly G): "Hello."
03/07/2011 03:50:19PM Agent (Kelly G): "Thank you for providing the additional details. Please give me a moment while I research that for you."
03/07/2011 03:50:32PM ME: "Sure thing."
03/07/2011 03:51:36PM ME: "I was led to believe that the phone upgrade that I qualify for right now will be lost as of 4/1 since my "two years" isn't until November. Was curious to see if upping my plan to the unlimited plan today would prevent this from happening."
03/07/2011 03:53:00PM Agent (Kelly G): "As I have checked your account, you are eligible to upgrade a new phone with full online rebate."
03/07/2011 03:53:46PM Agent (Kelly G): "You are eligible to upgrade your phone since 10/01/2010."
03/07/2011 03:54:34PM ME: "Sounds good. Hypothetically, if I keep the Everything Data 450 and I wait until after 4/1 to use my upgrade. Would I lose the ability to use my upgrade?"
03/07/2011 03:55:35PM Agent (Kelly G): "No, you will not loose your upgrade eligibility since you upgrade a new phone."
03/07/2011 03:56:54PM ME: "OK. So, for instance, if I were to excercise my upgrade in May (this year), I would be able to. The next upgrade I'd be eligible for would be May 2013 because of the new Premier rules."
03/07/2011 03:57:17PM ME: "*exercise (typo)."
03/07/2011 03:57:31PM Agent (Kelly G): "Yes, you are right."
03/07/2011 03:58:24PM Agent (Kelly G): "Once you upgrade your phone, you can get the upgrade eligibility after 12 month of upgrade as your are a premier customer for us."
03/07/2011 03:58:53PM Agent (Kelly G): "* you can get next upgrade"
03/07/2011 03:59:41PM ME: "Ah sorry, true. That would be because I'm on the unlimited plan now, and that one qualifies for an upgrade every 12 months."
03/07/2011 03:59:56PM ME: "Awesome. There has been some concern over this. Thank you for straightening it out for me."
Click to expand...
Click to collapse
Take what you will from it. Maybe it's not clear what I'm asking here and I was given wrong information.
Either way, the specifics state that I can use the upgrade I've been eligible for since 10/1/2010 after 4/1/2011. I intend to do so. If someone at Sprint stops me, I'm going to possibly raise some hell and throw this in there as evidence of what I was told.
I shouldn't "have" to keep my Unlimited Plan, but I will for now just for the heck of it. Eh, I just landed a new job making twice as much in salary. Maybe I'll just stick with the unlimited plan simply to retain the yearly upgrade.
If you currently are eligible for a Premiere upgrade, AND you will become a Gold Premiere Member on 4/1, you will still have your upgrade.
If you currently have an upgrade, and will become a Silver Premiere member on 4/1 you will lose the upgrade.
That's what they have told me. It may be wrong, considering the CSR's track record of not having a clue about anything.
So you mean to tell me if I had a unlimited plan since the launch date of the evo I could get a upgrade this year? If so, this just made my day.
Brought to you by the official AOSP "Rom Hopper". *MIUI-CM7* [With Moar Geez!]
sitlet said:
If you currently are eligible for a Premiere upgrade, AND you will become a Gold Premiere Member on 4/1, you will still have your upgrade.
If you currently have an upgrade, and will become a Silver Premiere member on 4/1 you will lose the upgrade.
That's what they have told me. It may be wrong, considering the CSR's track record of not having a clue about anything.
Click to expand...
Click to collapse
Unfortunately for me, that means that they'll take my upgrade away even though I upgraded to the Unlimited plan because I won't have a three months base average $89 bill right away.
Well if that ends up being the correct outcome, then the question would be if I'd earn back my upgrade 3 months from now...or if I'd have to wait until 10/1/2011 regardless of what I do.
tubazeppelin said:
Basically you need to find a way to get your plan to $89.99. Here's how I did the math:
$69.99 + $10 for 4G = $79.99/mo + $10 of other stuff (more minutes, equip. protection, etc) = $89.99. Pay that bill for 3 months and you've got Gold status.
Click to expand...
Click to collapse
I believe your math is flawed... Only the base rate (69.99) counts towards the gold level, your $20 in addons don't count for didly squat And since your base rate is not $89.99 or higher, you are a silver level member.
I just called sprint and they said I would be eligible for and full upgrade in 2012 and I will be eligible for $150 upgrade in the coming months. So what's the hype about. I still have to pay money this year for a new phone if I want one. Even though my bill is well over 89 dollars. They also said in order to be a gold member you have to be with sprint for ten years. Someone tell me if I'm missing something here.
Brought to you by the official AOSP "Rom Hopper". *MIUI-CM7* [With Moar Geez!]
April would have been my one year upgrade. Sucks
Sent from my PC36100 using XDA Premium App
Just got everything clarified with sprint and from the looks ill be getting a upgrade this summer.
Hmmmmm Nexus 4g or Evo 3D? Decisions decisions.
Brought to you by the official AOSP "Rom Hopper". *MIUI-CM7* [With Moar Geez!]
Related
Saw this on WinMo twitter( http://twitter.com/windowsmobile)
http://wmdeals.com/
It`s pretty scarce on detail, I guess it`s with 3 year contract. I figure I would post it for future T-Mo user...
EDIT: it's on a two year Contract.
If anyone gives it a try post your experience!
I used this deal back when I got my T-Mobile Shadow. I plan on doing so again for the Touch Pro 2, probably tomorrow. I'll post about how it goes!
A 3-year contract? People actually sign those? Aren't you (in the end) paying more than double?
That site doesn't even mention contracts... Where did you get the 3 year contract from?
It will require a 2 year contract, T-Mobile doesn't offer 3 year contracts.
Great deal
I already have a family plan that is maxed out (5 lines). Between myself, my wife, my 18 year old colege freshman, my 16 year old (HS junior), and 14 almost 15 yr old (sophmore) we were maxed out.
I ordered with this promotion getting a 2-line family plan (all activation, etc waived) and getting it for $300 + tax, etc for 2 of them shipped. Note that the promotion also includes other phones and the @Home package if you are so inclined. Awesome deal.
Basically, I am spending between $50 and $150 than many people and getting two of these phones for it. I had to get the new data plan. I have the old grandfathered $19.99 plan on my other phones and $10 unlimited family messaging plans... wish I could use the same plan.
JonnoB said:
I already have a family plan that is maxed out (5 lines). Between myself, my wife, my 18 year old colege freshman, my 16 year old (HS junior), and 14 almost 15 yr old (sophmore) we were maxed out.
I ordered with this promotion getting a 2-line family plan (all activation, etc waived) and getting it for $300 + tax, etc for 2 of them shipped. Note that the promotion also includes other phones and the @Home package if you are so inclined. Awesome deal.
Basically, I am spending between $50 and $150 than many people and getting two of these phones for it. I had to get the new data plan. I have the old grandfathered $19.99 plan on my other phones and $10 unlimited family messaging plans... wish I could use the same plan.
Click to expand...
Click to collapse
So you now have 2 more lines than you used to have? Doesn't that cost about $70 more per month? That is $1680 for 2 years, FAR more than the difference of just buying 2 unsubsidized Touch Pro2s...
Would someone explain how this works, if you are already an existing T-Mobile customer? Do I have to call T-Mobile and cancel, then call this other number and sign back up? I know this deal saves $200, but this seems like a lot of trouble to go through. Plus, how do you keep your current phone number?
The number is T-Mobile Business Direct. They'll be able to handle everything on the phone with you.
petard said:
That site doesn't even mention contracts... Where did you get the 3 year contract from?
It will require a 2 year contract, T-Mobile doesn't offer 3 year contracts.
Click to expand...
Click to collapse
My bad, I just assumed it would be the longest contract since it didn't mentioned anything.
I wasn't aware that T-mobile didn't have them, we sure as hell have them in Canada!
Thanks for the correction, good luck to the T-Mo guys, sound like a very descent deal!
T-mobile OEM on the AT&T network?
I'm wondering, if I buy the T-mo version, can I just SIM-unlock it and run it on the AT&T network, or will the radio ROM not work on the AT&T band? Any thoughts? sick of waiting for AT&T, and they're probably gonna fark up the keyboard anyhow.
_________________
AT&T - Kaiser/Tilt
Joshkoss 23004 Lite
Radio: 1.65.21.18
HardSPL 3.56
No 3G/HSPA
Will work for Call and Edge no problems.
labbbby said:
My bad, I just assumed it would be the longest contract since it didn't mentioned anything.
I wasn't aware that T-mobile didn't have them, we sure as hell have them in Canada!
Thanks for the correction, good luck to the T-Mo guys, sound like a very descent deal!
Click to expand...
Click to collapse
Yeah 3 year contracts would suck! No U.S. carries have 3 year contracts. I actually select 1 year contract when I upgrade. I pay the same price as 2-year because I have AT&T Premier (you have access to Premier if you have a discount from your place of employment). This way I get to upgrade to the latest HTC phone every year. And every year around this time is horrible waiting for the next one to come out!
petard said:
Yeah 3 year contracts would suck! No U.S. carries have 3 year contracts. I actually select 1 year contract when I upgrade. I pay the same price as 2-year because I have AT&T Premier (you have access to Premier if you have a discount from your place of employment). This way I get to upgrade to the latest HTC phone every year. And every year around this time is horrible waiting for the next one to come out!
Click to expand...
Click to collapse
Lucky you, I mostly have to get unlocked phone which are expensive, no contract, but lotsa cash =/
Life was easier before 3G. I will mostly get stuck with crappy AT&T keyboard layout as well thought lol.
Called and ordered today, everything went down well
As an existing customer (off contract) my CS rep first offered to set up a new account (with a new phone#) or add an additional line to my existing account in order to take advantage of the deal. I asked if there was any way I could keep my # and get the deal, or if there was another deal somewhere in-between this and $350 the T-Mobile shops are asking.
She took a moment to check with her manager, who approved, and I got the deal with my current phone number, no problem. Also waived activation and added free shipping. Should have the phone by friday!
This is the 3rd or 4th time I've dealt with Business Direct instead of regular CS, and the folks there are amazing. Much <3 to Amy, my rep today
|Blitzkrieg| said:
Called and ordered today, everything went down well
As an existing customer (off contract) my CS rep first offered to set up a new account (with a new phone#) or add an additional line to my existing account in order to take advantage of the deal. I asked if there was any way I could keep my # and get the deal, or if there was another deal somewhere in-between this and $350 the T-Mobile shops are asking.
She took a moment to check with her manager, who approved, and I got the deal with my current phone number, no problem. Also waived activation and added free shipping. Should have the phone by friday!
This is the 3rd or 4th time I've dealt with Business Direct instead of regular CS, and the folks there are amazing. Much <3 to Amy, my rep today
Click to expand...
Click to collapse
Nice! I played with the T-Mobile TP2 at my local T-Mobile store and I just can't wait to get my own! AT&T's version will supposedly release in October! So long!
I know most people hate the AT&T keyboard layout, but I prefer it.
Argh, perhaps I spoke too soon :/
The CS rep I spoke with had told me I should receive a confirmation e-mail along with a tracking # in my e-mail some time this afternoon, and that if I didn't I should call back to find out what was going on. So sure enough, no e-mail, so I called Business Direct back...
According to the rep I just spoke with, there was an "open order" on my account, but with no phone or contract details whatsoever. He could find no information about the voice/data plans I had set up, nor anything on the phone itself.
I intend to call back tomorrow, in the hopes that Amy (who had mentioned she was having trouble entering the data into the regular system and had to enter the information in manually(?)) has been able to clear this up. My fear is that another CS rep won't be able to give me the same deal Amy was able to work out with her supervisor. Bah!
Just called in and ordered a new line for our family plan and got the 149.99 price. The rep explained that since the TP2 orders have to be done manually it would take an extra day for the order to be completed. Phone should arrive 3-5 days.
Since I am already out of contract I will just cancel my current line once the Tp2 arrives. No Web plan was required to get this deal either. Just unlimited text messages which we already have on the family plan.
That's good to know, Kable. I'll give it some extra time to make its way through the system then
petard said:
So you now have 2 more lines than you used to have? Doesn't that cost about $70 more per month? That is $1680 for 2 years, FAR more than the difference of just buying 2 unsubsidized Touch Pro2s...
Click to expand...
Click to collapse
Yes, but I needed 2 more lines anyway because my family plan was already stretched to 5 lines and I needed a phone for my son and another phone line for my side business.
1 year contract
guys
read thro the thread. earlier, using business direct, i always got my wing(s) and shadow for 1 yr contract. any luck this time.
did any of the folks who already order it ask if 1 yr contract was possible?
thanks
pete
I walked into my local Sprint store with $600 cash in my pocket anticipating to walk out with a brand new SGS2E4GT at full MSRP without any additional commitment on my contract. (Have you guys noticed the full non contract price for this device is not listed.)
After the sales rep got the device from the stock room, we were ready to set it up with my existing account. After he logs into my account he notifies me that Im not eligable to an upgrade until January. So with a smile, I informed him that Im aware that Im not eligable yet & thats why Im willing to pay the full price for the phone. Then he said, Sorry sir, but effective today, every sprint device is ONLY available at a carrier subsidized price to people willing to activate a new line or those qualified for an upgrade. Which means nobody can purchase a phone at full price & swap it to their current number. (This **** didn't make any sense to me at all.)But any ways long story short, after a few minutes of blah blah blah, I walked out of the store with a brand new GS2, and a 3rd line to my account which I will not use but will be billed monthly $20 plus $10 premium data. Then he had the nerve to remind me that If I swap the new phone to my primary line before 30 days, I will lose my mail in rebate.....
What the hell is hapenning to Sprint????
That sucks. I had no problem getting mine.
Sent from my SPH-D710 using XDA Premium App
Sounds like you went to an indirect retailer and not a Sprint-owned corporate store because that's not true at all.
dizidi said:
I walked into my local Sprint store with $600 cash in my pocket anticipating to walk out with a brand new SGS2E4GT at full MSRP without any additional commitment on my contract. (Have you guys noticed the full non contract price for this device is not listed.)
After the sales rep got the device from the stock room, we were ready to set it up with my existing account. After he logs into my account he notifies me that Im not eligable to an upgrade until January. So with a smile, I informed him that Im aware that Im not eligable yet & thats why Im willing to pay the full price for the phone. Then he said, Sorry sir, but effective today, every sprint device is ONLY available at a carrier subsidized price to people willing to activate a new line or those qualified for an upgrade. Which means nobody can purchase a phone at full price & swap it to their current number. (This **** didn't make any sense to me at all.)But any ways long story short, after a few minutes of blah blah blah, I walked out of the store with a brand new GS2, and a 3rd line to my account which I will not use but will be billed monthly $20 plus $10 premium data. Then he had the nerve to remind me that If I swap the new phone to my primary line before 30 days, I will lose my mail in rebate.....
What the hell is hapenning to Sprint????
Click to expand...
Click to collapse
You need to take it back and go to a Sprint corporate store
dizidi said:
I walked into my local Sprint store with $600 cash in my pocket anticipating to walk out with a brand new SGS2E4GT at full MSRP without any additional commitment on my contract. (Have you guys noticed the full non contract price for this device is not listed.)
After the sales rep got the device from the stock room, we were ready to set it up with my existing account. After he logs into my account he notifies me that Im not eligable to an upgrade until January. So with a smile, I informed him that Im aware that Im not eligable yet & thats why Im willing to pay the full price for the phone. Then he said, Sorry sir, but effective today, every sprint device is ONLY available at a carrier subsidized price to people willing to activate a new line or those qualified for an upgrade. Which means nobody can purchase a phone at full price & swap it to their current number. (This **** didn't make any sense to me at all.)But any ways long story short, after a few minutes of blah blah blah, I walked out of the store with a brand new GS2, and a 3rd line to my account which I will not use but will be billed monthly $20 plus $10 premium data. Then he had the nerve to remind me that If I swap the new phone to my primary line before 30 days, I will lose my mail in rebate.....
What the hell is hapenning to Sprint????
Click to expand...
Click to collapse
While I'm aware of their new "no device without a 2 year contract" policy I didn't think it was impossible to replace a phone without a new contract. Frankly it sounds like you got fncked. I would call Sprint and escalate this up to someone that gives a fnck because frankly this is a gigantic load of bull****.
...there is no way in hell that you can't even replace a device on an existing line/contract. If that is true, well, there is NO REASON AT ALL TO STAY WITH SPRINT. (VERY SLOW) UNLIMITED DATA IS NO REASON TO STAY WITH A COMPANY THAT WONT EVEN LET YOU REPLACE A PHONE WITHOUT A NEW CONTRACT.
Even given their new restrictive policies I highly doubt that what you were subject to was actual official Sprint policy--I don't give a **** what they say, they are likely idiots who interpreted the new policy wrong (either for their own benefit or merely out of their own extreme ignorance).
Escalate this as appropriate. This is bull****...and if you find that this is actual official policy please demand the section of the contract that specifies this and LET US KNOW. We will spread the word and take heed which will result in Sprint losing US and EVERYBODY WE HAVE ALWAYS RECOMMENDED GO TO SPRINT. EVERYBODY. Do you hear that Sprint?
...if (and when) you (most likely) find this to be complete bull**** on your Sprint reps part (and I would be sure to post the store number and location here and many other places, store manager name included) I would also demand a form of compensation for having been lied to and tricked into a contract. Nothing extravagant, but, something you find equivalent in value to your time and expense required to deal with this crap.
Yeah, I had no issues getting mine today either and technically my 22 month upgrade was not until april.
Thanks for the input guys, I really felt like I was suckered into signing an extra line which I dont need in order to get the device I really want, even though I was willing to pay full price for it. I will call corporate tomorrow and bring it to their attention. Thank You.
Good luck, hope you get it solved. Definitely sounds like bs to me.
dizidi said:
Thanks for the input guys, I really felt like I was suckered into signing an extra line which I dont need in order to get the device I really want, even though I was willing to pay full price for it. I will call corporate tomorrow and bring it to their attention. Thank You.
Click to expand...
Click to collapse
Go through amazon wireless hit with "no contract phone only" pay then slap that guy for bomboozlein you into a 2 year contract
Question towards this: I get my upgrade the 22nd, what price am I paying?
Sent from my Epic[Fail]4G ;P
dizidi said:
Thanks for the input guys, I really felt like I was suckered into signing an extra line which I dont need in order to get the device I really want, even though I was willing to pay full price for it. I will call corporate tomorrow and bring it to their attention. Thank You.
Click to expand...
Click to collapse
Make sure you return the device by Sunday so you don't get charged an activation fee. Given the situation you described, you can probably get any charges reversed by care anyway... but to be on the safe side, return it within 3 days to avoid the fee for sure.
That's BS, u got the short end of the stick. So much to talk about here. First of all Sprint is known to make an exception that close out of a 2 year agreement and provide you with full subsidization. At the very least they will provide you with partial subsidization. The reason why they probably don't sell them at full price is because it probably doesn't ever happen because it makes zero sense even with the recent early termination hike to $350 dollars. If you want it right now, process the order overnight on the line in question with overnight delivery from a retailer like wirefly.com and return and close out the new line u purchased. I'm pretty sure they'll give you options to buy without a new line at wirefly. That would be really bad for business if they didn't. I think the return policy is 14 days now and you may suffer a restocking fee for it all. Good luck.
The phone is $499.99 retail on Sprint.com, so you definitely got suckered into a new activation and a nice commission/spiff for the sales person who got to you.
Wow, i remember those days as a cell phone salesguy and the stuff we used to pull, like these (and much worse).
This phone doesn't have a mail in rebate. And remember you can call customer care tell them that they are not allowing you to buy the phone. At least I didn't get a rebate.
Sent from my SPH-D710 using Tapatalk
LordLugard said:
The phone is $499.99 retail on Sprint.com, so you definitely got suckered into a new activation and a nice commission/spiff for the sales person who got to you.
Wow, i remember those days as a cell phone salesguy and the stuff we used to pull, like these (and much worse).
Click to expand...
Click to collapse
I was just going to say this. If u go on sprint.com u can buy the phone without an upgrade for $499.99 so that just shows that place screwed u. Hope u get this straightened out cuz thats bull**** man.
Yeah use the 14 day satisfaction guarantee to tell that store a big **** you.
Just pay the ETF on your old line. Depending how long you had it the most it can be is $200 but since you said your upgrade was in January, it should be a lot less then that even be less then that. In the end you will save more money then buying the phone outright as long as you do not care about getting a new number.....
Then you go go thank the guy in the Sprint store for saving you a ****load of money!
And I thought there were no mail in rebates? Did you actually get a mail in rebate with the phone?
I bought mine for 499 without a problem.
Sent from my SPH-D710 using xda premium
What a fool. They feed you a spoon of bull **** and you ate it. All over a phone which in a few weeks could be brought on ebay for $350 and some change.
Yeah...I would call and cancel the line...pay the eft and call it even
dizidi said:
I walked into my local Sprint store with $600 cash in my pocket anticipating to walk out with a brand new SGS2E4GT at full MSRP without any additional commitment on my contract. (Have you guys noticed the full non contract price for this device is not listed.)
After the sales rep got the device from the stock room, we were ready to set it up with my existing account. After he logs into my account he notifies me that Im not eligable to an upgrade until January. So with a smile, I informed him that Im aware that Im not eligable yet & thats why Im willing to pay the full price for the phone. Then he said, Sorry sir, but effective today, every sprint device is ONLY available at a carrier subsidized price to people willing to activate a new line or those qualified for an upgrade. Which means nobody can purchase a phone at full price & swap it to their current number. (This **** didn't make any sense to me at all.)But any ways long story short, after a few minutes of blah blah blah, I walked out of the store with a brand new GS2, and a 3rd line to my account which I will not use but will be billed monthly $20 plus $10 premium data. Then he had the nerve to remind me that If I swap the new phone to my primary line before 30 days, I will lose my mail in rebate.....
What the hell is hapenning to Sprint????
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Sent from my SPH-D710 using XDA App
I am with Sprint under my dads account. It is a family plan with my sister, my dad and I. Heres my question, I just want to know if I can order safely from Wirefly without any fuse, in other words, they will send me my phone without attempting to change our plan, rise our bill or anything like that. I just want to upgrade my phone to the Galaxy Nexus with the same plan intact, nothing change. The reason I am asking this is because I once tried to order a phone from Amazon (at the same price of a normal upgrade), and they wanted me to get a brand new number and plan.
Thanks for your help.
P.S. I cant believe they are selling this phone for 50 bucks. I am awed ._.
Anyone?
it is only that price with a contract. they will make you sign up for 2yr sprint contract before selling you the phone.
yup confirmed
$49.99
with a new Sprint account
look right under the price tag in small writing
Darunion said:
it is only that price with a contract. they will make you sign up for 2yr sprint contract before selling you the phone.
yup confirmed
$49.99
with a new Sprint account
look right under the price tag in small writing
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Wow, I dont know how I missed that. lol
Thank you.
DO NOT buy from wirefly. There are too many problems with that company to list them all here.
latindor17 said:
I am with Sprint under my dads account. It is a family plan with my sister, my dad and I. Heres my question, I just want to know if I can order safely from Wirefly without any fuse, in other words, they will send me my phone without attempting to change our plan, rise our bill or anything like that. I just want to upgrade my phone to the Galaxy Nexus with the same plan intact, nothing change. The reason I am asking this is because I once tried to order a phone from Amazon (at the same price of a normal upgrade), and they wanted me to get a brand new number and plan.
Thanks for your help.
P.S. I cant believe they are selling this phone for 50 bucks. I am awed ._.
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Hello latindor17: Wirefly can certainly upgrade your phone without changing your plan or the amount you pay every month (provided you’re not on an old grandfathered rate plan the carrier no longer offers, in which case you may be asked to choose a current rate plan – but if that were the case, Wirefly would always contact you for approval before proceeding with your order). Darunion is correct that you will need you renew your contract for 2 years in order to be eligible for the price on the website, but you do not need to get a new number, you may keep your existing number without a problem. There are no other hidden fees or charges, as long as you maintain your account in good standing (and don’t downgrade your plan) within 6 months of your activation date. For more information on this, please see http://www.wirefly.com/about/low-phone-prices/?referringdomain=wirefly&oflag=specialoffer.
obsanity said:
DO NOT buy from wirefly. There are too many problems with that company to list them all here.
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What? I used Wirefly to get a Galaxy SIII as an upgrade on my T-Mobile account with absolutely no issues. They simply checked to see if I was eligible for an upgrade and once they verified that I was I purchased a Galaxy SIII as an upgrade for $200. They did not screw with my plan at all.
It was much cheaper than going through T-Mobile directly ($379 for the phone at the time) and they shipped the phone extremely fast. I'd use them again in a heartbeat.
** I should mention that I have since sold the Galaxy SIII and reverted back to the GNex because it just wasn't the same. But that's neither here nor there. :highfive:
Wirefly_Kim said:
Hello latindor17: Wirefly can certainly upgrade your phone without changing your plan or the amount you pay every month (provided you’re not on an old grandfathered rate plan the carrier no longer offers, in which case you may be asked to choose a current rate plan – but if that were the case, Wirefly would always contact you for approval before proceeding with your order). Darunion is correct that you will need you renew your contract for 2 years in order to be eligible for the price on the website, but you do not need to get a new number, you may keep your existing number without a problem. There are no other hidden fees or charges, as long as you maintain your account in good standing (and don’t downgrade your plan) within 6 months of your activation date. For more information on this, please see http://www.wirefly.com/about/low-phone-prices/?referringdomain=wirefly&oflag=specialoffer.
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What Ms. Kim said here is exactly why you SHOULDN'T go with wirefly or any other similar service. They make you sign an additional contract, apparently in this case for 6 months, that has NOTHING to do with Sprint. Well, technically it does since it stipulates you must stay with Sprint for 6 months, but this contract isn't with Sprint.
So, if you move, find a better deal, find a reason to terminate without an ETF, etc., you're still on the hook with this company for 6 months. If you like buying through a 3rd party, I think Best Buy and Radioshak both still don't require this anti-consumer tactic.
Wow. I didn't realize that when I did it. Luckily if you plan on sticking with your current contract for more than 6 months this won't effect you (like most people). But it would be quite annoying if you did need to switch carriers quicker than expected.
Good to know.
Morphling27 said:
What Ms. Kim said here is exactly why you SHOULDN'T go with wirefly or any other similar service. They make you sign an additional contract, apparently in this case for 6 months, that has NOTHING to do with Sprint. Well, technically it does since it stipulates you must stay with Sprint for 6 months, but this contract isn't with Sprint.
So, if you move, find a better deal, find a reason to terminate without an ETF, etc., you're still on the hook with this company for 6 months. If you like buying through a 3rd party, I think Best Buy and Radioshak both still don't require this anti-consumer tactic.
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what reason could you find to terminate without an ETF though? as far as i know death is the only exception..and sometimes that doesnt even work
the stipulation (as i understand it) is that you just have to hold your end of the bargain for 6 months (something you already agreed to with your carrier by signing a 2 year anyway)...the reason for the 6 months is because thats the contract they have with the carriers..they recruit or keep customers for carriers and pass on the commission to us (which is why they can sell the phones cheaper)
its not like they are going to kill you if you break the wirefly contract..you just end up paying retail for the phone...as long as you are certain about the phone and plan that you are purchasing i dont see a problem...if you have buyers remorse or you don't do your homework and want to cut the cord..then yeah...you're gonna pay for it..thats kinda what happens when you break any contract (cell phone or otherwise)
i have been researching this company as well...reading customer comments and their fine print..im thinking about upgrading to the Note 2 through them...$300 as opposed to $420 with tmobile ($370 AFTER mail in rebate)
if kim from wirefly is still reading this...the phone is listed as $300 (for upgrades)...do you know what the end cost is gonna be? is it $300? or is there gonna be upgrade fees and tax and my first born?
jdiddy_ub said:
if kim from wirefly is still reading this...the phone is listed as $300 (for upgrades)...do you know what the end cost is gonna be? is it $300? or is there gonna be upgrade fees and tax and my first born?
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I'm pretty sure no additional tax is charged on top of the listed price. I think T-Mobile charged me an upgrade fee but instantly credited it back to me on my next bill.
Morphling27 said:
What Ms. Kim said here is exactly why you SHOULDN'T go with wirefly or any other similar service. They make you sign an additional contract, apparently in this case for 6 months, that has NOTHING to do with Sprint. Well, technically it does since it stipulates you must stay with Sprint for 6 months, but this contract isn't with Sprint.
So, if you move, find a better deal, find a reason to terminate without an ETF, etc., you're still on the hook with this company for 6 months. If you like buying through a 3rd party, I think Best Buy and Radioshak both still don't require this anti-consumer tactic.
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Hello Morphling,
Our 181 day rule is based on a contractual agreement that we have with the carriers. We don't get compensated for a sale from the carrier until after this time frame has been met. All 3rd party dealers have a stipulation period that customers must abide by even though the terms and conditions can vary from company to company, this is an industry standard. Let me know if I can answer any questions for you.
---------- Post added at 02:22 AM ---------- Previous post was at 02:16 AM ----------
jdiddy_ub said:
what reason could you find to terminate without an ETF though? as far as i know death is the only exception..and sometimes that doesnt even work
the stipulation (as i understand it) is that you just have to hold your end of the bargain for 6 months (something you already agreed to with your carrier by signing a 2 year anyway)...the reason for the 6 months is because thats the contract they have with the carriers..they recruit or keep customers for carriers and pass on the commission to us (which is why they can sell the phones cheaper)
its not like they are going to kill you if you break the wirefly contract..you just end up paying retail for the phone...as long as you are certain about the phone and plan that you are purchasing i dont see a problem...if you have buyers remorse or you don't do your homework and want to cut the cord..then yeah...you're gonna pay for it..thats kinda what happens when you break any contract (cell phone or otherwise)
i have been researching this company as well...reading customer comments and their fine print..im thinking about upgrading to the Note 2 through them...$300 as opposed to $420 with tmobile ($370 AFTER mail in rebate)
if kim from wirefly is still reading this...the phone is listed as $300 (for upgrades)...do you know what the end cost is gonna be? is it $300? or is there gonna be upgrade fees and tax and my first born?
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Hello jdiddy_ub,
The carrier will charge you an upgrade fee but this is only paid once on the first billing cycle following the upgrade. The taxes for the service is assessed by the carrier and varies depending on where you live. If you are keeping the same rate plan then your taxes should not be any different then what you are currently paying now. Let me know if I can answer any further questions.
Wirefly_Kim said:
Hello Morphling,
Our 181 day rule is based on a contractual agreement that we have with the carriers. We don't get compensated for a sale from the carrier until after this time frame has been met. All 3rd party dealers have a stipulation period that customers must abide by even though the terms and conditions can vary from company to company, this is an industry standard. Let me know if I can answer any questions for you.
---------- Post added at 02:22 AM ---------- Previous post was at 02:16 AM ----------
Hello jdiddy_ub,
The carrier will charge you an upgrade fee but this is only paid once on the first billing cycle following the upgrade. The taxes for the service is assessed by the carrier and varies depending on where you live. If you are keeping the same rate plan then your taxes should not be any different then what you are currently paying now. Let me know if I can answer any further questions.
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I'm not asking about the tax for service.. i am asking about tax from the cost of the phone
Sent from my Galaxy Nexus using Tapatalk 2
Buy it from costco wireless. $39.99 upgrade. No extra etf and they refund the $36 upgrafe fee. 90 day exchange. Dont even think you have to be a member.
First off, I'm not writing this to draw attention or comments. It's a rant to get it off my chest and nothing more.
I've been a very loyal T-Mobile customer for 8 or more years. I signed up when they were still transitioning from the Voicestream moniker. Now, having said that, I'll continue by saying that I've maintained the exact (almost) same plan with them since the day I signed up. I pay $20/month for voice, $10/month for texts, and $10/month for unlimited web. Now, this plan was cheap even when I signed up. There was a promotion running, and I was sick of Cingular, so I jumped over to T-Mobile. I got a shiny new RAZR or whatever bar phone Motorola was selling at the time.
Along with that plan and device combo, I also was treated to a free T-Mobile WiFi Hotspot add-on for my account. This allowed me access to T-Mobile's handful of WiFi Hotspots scattered around the US. Most of them were in airports or New York/LA coffee shops. It was free, so who was I to complain? Now, I didn't realize until later, but this WiFi Hotspot feature also included a line in the description about "Internet sharing," since "tethering" wasn't a thing yet. Out of curiosity, I did some research, and figured out the basics. I had to download some Motorola software, and connect it via a special USB cable to my laptop, and I'd have blazing fast EDGE data anywhere I went. Boy was I excited!
This actually led to my first smartphone purchase, where, shortly thereafter, I found XDA. So, we're somewhere around 2006 or so now. I kept on "Internet sharing" for a while, moderately. My university didn't have WiFi set up yet, so it was handy to pull up stuff during class. Facebook was just becoming a thing around that time, and had just been rolled out to my college. (Yea, back then they required a .edu email and actual enrollment in college... Ah, the good ol' days.) Anyway, I've never been a big data user, nor big on tethering. Even now, I use less than 3GB of data per month. I'm normally around WiFi networks, so most of my data use is streaming music while I drive around.
Fast forward to last year. I got a review device in of a Samsung Galaxy S2 on T-Mobile. My Sammy rep forgot to throw the SIM card in the box for this review unit, so I decided to go ahead and test it out with my personal SIM. I went about my day and continued using it all day and into the next. Sometime before noon, I went to the S2 and tried to pull up some television specs for a customer, but found that I was redirected to some weird page about not having a data plan. Obviously that wasn't the case as I had been using data on it just that morning, and had been using data on my HD2 with Android for a long while before that.
I got on the phone with T-Mo only to find out that they changed APNs and my old one could not be used on newer devices. The rep said she would fix the problem, as I told her that I was only using a review device, so I didn't want to change plans or anything. She said that the plan would not be changed, but I would still lack data service on the S2 with my old plan. I asked her if my hotspot add on was still on the plan, and she confirmed it. Ok, so minor inconvenience, but it was my own fault for being impatient with the review unit.
Skip ahead to a later date when I actually decide to update to the S2. I call again after losing data just like before. The nice man on the phone mentions that nothing will change other than the APN settings on their end. I again inquire about my hotspot add-on, to which he confirms is still there.
I later found out that the change he made was to move me to another plan at the same price. Still at $10/month, I had a newer data plan with the 5GB data cap. I still wasn’t using much data, so I didn't care. It was, to me, the same thing I had before.
Skip ahead to a month back, when I got a Lenovo ThinkPad Tablet. There is an option with this tablet to open it up and install your own miniPCI wireless card for mobile data depending upon which service provider you use. I thought it might be cool to make use of that, and I had heard about T-Mobile's new unlimited data plan, so I called them up to see what I could do. As it turns out, I could add the tablet to my account for $10 extra a month for its own 5GB allotment of data. The unlimited data plan for me was $20 a month. Now, my logic here was that I always have my phone with me, so let's just upgrade to the unlimited plan and skip the tablet plan altogether. Apparently, the unlimited data plan cannot be paired with a tethering plan of any kind. Ok, fair enough, I'll call back for the tablet plan as soon as my card comes in. I made sure to ask about my tethering add-on again to make certain that my account was reverted to the exact state it was in before the call, just as I always do.
Skip ahead to my Note 2 purchase. I decided to go through T-Mobile on a monthly installment plan. This evidently requires a 2 year contract extension, but does not change any features on your account, since I'm paying the full price for it, but in monthly installments. I confirmed with the sales rep that my plan would remain unchanged and that my tethering add-on would carry over. She confirmed that nothing on my account would change, since I'm purchasing the device outright. Ok, cool, then let's do it.
Somewhere in there, I also added a military discount and was randomly given some sort of "loyalty discount" that I can't recall the origin of. My monthly bill is under $30 a month for essentially unlimited everything. Anyway, for the military discount, I also made certain to verify the tethering thing and that no account options would change. It was assured to me that this was the case.
So, I'm sure anyone who is still reading this long, drawn out mess is aware of where it is going. I've been happily using my Note 2 for a month now with no problems. I've been tethering off and on since I got it. I hit an all-time high of 3.3GB of data this last billing cycle, still well under my cap. I used the tethering feature just this past weekend to download a few files to my laptop. Now, three days later, I try to use the tethering option, and I get a message pop up saying I have to add a tethering option to my account in order to use that feature. I thought it might be the custom ROM, but I figured, what the hell, let me call T-Mobile and make sure before I clog up the thread.
The first person I spoke to was the worst Customer Service rep I've ever dealt with in my long history with T-Mobile. I felt like she was reading from a set of flash cards. She was not letting me explain my situation, and kept repeating the "T-Mobile offers its customers a $15 tethering add on option for users who wish to use their phone to connect tablets and computers!" I eventually ended up hanging up on her out of frustration. I called back and explained my story to a much more understanding rep, who informed me of a recent change in T-Mobile's system.
What?!
Yup. My "WiFi Hotspot" add-on, which has been on my account for years now, has magically vanished. The only way forward was to pay an extra $15 for the tethering add-on or pay $15 extra to be "upgraded" to the 5GB plan that includes tethering. Why did this occur, you may be wondering?
Exact quote: "The Note 2 and other high end smartphones are not compatible with the grandfathered hotspot plans, so those features are dropped when you add them."
Not compatible? That makes no sense other than for you guys to charge more money for a service I'm already paying for. My main concern with this is that I'm on a limited data plan. I'm capped at 5GB per month of 3G/4G data. Beyond that it's crippled 2G speeds. I say crippled not to indicate that 2G speed is slower, but because it actually is crippled. My normal EDGE speed with T-Mobile in my area is around 300Kbps or so. A buddy of mine who went over his limit and was throttled was sent back to the dark ages at around 50Kbps or so. Slow enough that most everything data-related is completely unusable. So, not to quibble over the fact that I still technically have an unlimited data plan, we're going to just call a spade a spade here and admit that it's a 5GB cap.
That being said, who the upside down **** gives two ****s how I use MY ALLOTMENT of data per month. I'd understand if it were an actual unlimited plan that had this issue, but I am paying for 5GB of data per month from T-Mobile. They have ZERO right to tell me where the hell I use that. It honestly makes zero sense no matter how you slice it.
After explaining all this to the woman, she then relented that it was the Note 2 which killed my add on ( as I mentioned prematurely above). Yup, the device which the sales rep had no problem telling me would not affect my plan, affected my plan. I then stressed to her that I always check to make certain of how my plan changes, and for her to go back and listen to the conversation, since everyone records my conversation for "quality control." The woman who sold me the phone lied to me to my face. The rep I was speaking with hesitated, as she did not want to admit fault, but simply said that the rep may not have known or been informed of the possible change.
"Are you kidding me? That's even worse. If I were to commit a crime, and I didn't know it was a crime, I'd still go to jail for it. The fact is that she should have known, and lied to me."
After a brief pause, she acknowledged that she wouldn't like to be in my position either and asked me to hold on while she researched what she could do for me. After waiting a while, she offered me the new data plan with tethering and an additional discount of $15 per month for the next six months. She said that that this was the most she could do for me, but I could probably complain again in six months and get another discount.
Right now, I'm still pissed that it had to come to this. Some people will claim that the contracts always had a line about not using the phones for tethering or some such nonsense, but my original T-Mobile contract, which I signed on the dotted line, said nothing of the sort, since it wasn't even a thing at the time. I've never subsidized a phone through T-Mobile since that time, and have never signed another contract. I've extended my service agreement with them once, but without having to sign, initial, or agree to anything but to keep paying my bill on time every month.
Now, without any warning, and with complete disrespect to me, a T-Mobile employee has willingly or unwilling lied to my face in order to sell me a new device. I am still in disbelief.
I've been a customer myself for many years, and have converted at least 12 people to T-Mobile through my own praising over the years. No more. I'm not happy about the end result, but I also have little choice, as there are not any better options anywhere else. Sprint is nice, but their 3G data is slower than my T-Mobile 2G data. Verizon is way too expensive for what they offer. My T-Mobile plan would be $135 on Verizon using a comparable plan. Finally, AT&T is... well, I don't even need to finish that thought, do I?
Anyway, that's my rant. Again, if you read it all the way through, I'm not looking for comments or attention or anything. I just needed to get it off my chest is all. Thanks for reading.
I'm sorry, could you repeat that? ... so you're saying you're happy? LOL ... Hopefully you can get your discount extended in 6 months.
I hate cell companies, they really don't know about customer loyalty. Most of them are so big that they don't care if they lose some customers. Hell not long ago I wanted verizon to help me out and give me an early upgrade on a phone (2 months early), the sales rep told me she couldn't help me. I told her I had 4 lines that I could cancel in March and asked if she would rather I cancel all those lines in march than give me a phone 2 months early. Her reply was "I'm sorry, there is nothing I can do". All of a sudden when I started asking about ETF fees they were able to give me my upgrade. I don't know why customers who have been with them for so many years have to go to those extremes in order for them to actually try and help.
What's even worse is the $30 upgrade fees. They are charging ME for the PRIVILEGE of allowing me to make another 2 year contract with them.
So far I've only used T-Mobile prepaid with the $30 plan so I can't really say I've had any bad experiences with them.
I also agree that if they give you a data LIMIT then it really shouldn't matter how you decide to use that data. Verizon finally got rid of the tethering fee when you have the family share everything plans (not that you aren't paying for it in the extremely expensive fees), I wish T-Mobile would also get rid of it.
I can feel you, man. I've been a customer since Powertel days, was on a Legacy plan with unlimited calls, texts and data for $75 per month, and included tethering on my old HD2. I recently upgraded to a Note 2, but I decided I wasn't going to take the party line on plans. I talked to five -- yes, five -- Loyalty Department reps, before I had apparantly ranted and raved enough to move up the food chain two levels worth of supervisors. Bottom line, I got a new plan with unlimited everything and a monthly discount that covers the "mobile hotspot" fee (the new name for tethering). No upgrade or shipping fees. And eligibility for the rebate on the device. So, I'm paying the same monthly amount as before I purchased the Note 2.
In other words, and though it's a real shame to have to do so, I would suggest that you keep calling until you get satisfaction.
tsnstuff said:
I hate cell companies, they really don't know about customer loyalty. Most of them are so big that they don't care if they lose some customers. Hell not long ago I wanted verizon to help me out and give me an early upgrade on a phone (2 months early), the sales rep told me she couldn't help me. I told her I had 4 lines that I could cancel in March and asked if she would rather I cancel all those lines in march than give me a phone 2 months early. Her reply was "I'm sorry, there is nothing I can do". All of a sudden when I started asking about ETF fees they were able to give me my upgrade. I don't know why customers who have been with them for so many years have to go to those extremes in order for them to actually try and help.
What's even worse is the $30 upgrade fees. They are charging ME for the PRIVILEGE of allowing me to make another 2 year contract with them.
So far I've only used T-Mobile prepaid with the $30 plan so I can't really say I've had any bad experiences with them.
I also agree that if they give you a data LIMIT then it really shouldn't matter how you decide to use that data. Verizon finally got rid of the tethering fee when you have the family share everything plans (not that you aren't paying for it in the extremely expensive fees), I wish T-Mobile would also get rid of it.
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Sorry, but it sounds like you feel entitled to something from the carrier which isn't covered by your contract with them. The early upgrade thing and your threatening to leave them isn't even close to what I'm going through. That's a problem you created for yourself.
Asquared said:
I can feel you, man. I've been a customer since Powertel days, was on a Legacy plan with unlimited calls, texts and data for $75 per month, and included tethering on my old HD2. I recently upgraded to a Note 2, but I decided I wasn't going to take the party line on plans. I talked to five -- yes, five -- Loyalty Department reps, before I had apparantly ranted and raved enough to move up the food chain two levels worth of supervisors. Bottom line, I got a new plan with unlimited everything and a monthly discount that covers the "mobile hotspot" fee (the new name for tethering). No upgrade or shipping fees. And eligibility for the rebate on the device. So, I'm paying the same monthly amount as before I purchased the Note 2.
In other words, and though it's a real shame to have to do so, I would suggest that you keep calling until you get satisfaction.
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Oh, I plan to call again about it.It's a shame that this is the "best they could do" for one of their reps lying to my face. That's what I'm most upset about. I shouldn't have to call them four times to get a resolution...
I feel you man.
all the telco's lie to your face.
its ridiculous.
i've been in the same shoes as you. i always make sure NOTHING on my plan changes.
its stupid.
my contract is up in less than a month and i'm seriously looking into other avenues of services unless T-mobile
makes it worth my while to stay with them. Now that they are getting rid of classic plans, that exit looks more enticing.
cajunflavoredbob said:
Sorry, but it sounds like you feel entitled to something from the carrier which isn't covered by your contract with them. The early upgrade thing and your threatening to leave them isn't even close to what I'm going through. That's a problem you created for yourself.
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And you feel entitled to having them stick to a contract from years ago. Things change and I don't think there is anything wrong with a customer wanting some perks after being with a company for years. In my case, yes, I felt that allowing me to get an upgrade 2 months before I was supposed to wouldn't be a big deal, my phone was horrible. I wasn't threatening to cancel my accounts, I was ready to do it.
But whatever dude, good luck with your issue.
Amount of times the rep has said something that I knew to be wrong and they kept trying to pass it off as legit. "Can I get that in writing please?" "ah, I'd have to check... oh, you WERE right after all"
yeah...
I had the same issue at one point. I was using a MT4G at the time and needed an upgrade since the wifes 3G slide broke. We ended up getting a MT4G Slide (wife) and I grabbed the Amaze since i was a die hard HTC fan. After dealing with customer reps for 3 days straight in regards to color of the phone, tethering being turned off, flat out being lied to several times including the rep that fixed everything (pay attention and being nice helps) they ended up giving me two phones for FREE, lowering my bill by 60 bucks a month. Granted i no longer had the wifi but a quick root would fix that.
Sometimes dealing with the right person can get you things as long as your nice and you pay attention. Im going on 10 years with Tmo! I do say when you get the right person they make you feel special or make things as right as they can.
tsnstuff said:
And you feel entitled to having them stick to a contract from years ago. Things change and I don't think there is anything wrong with a customer wanting some perks after being with a company for years. In my case, yes, I felt that allowing me to get an upgrade 2 months before I was supposed to wouldn't be a big deal, my phone was horrible. I wasn't threatening to cancel my accounts, I was ready to do it.
But whatever dude, good luck with your issue.
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A contract doesn't magically degrade over time. A contract is a ConTract. In your case it would be like signing up under the condition that you would get to upgrade every 2 years, and then all of a sudden, your second year comes up, but then you're told that you can no longer upgrade ever.
I said entitled because that's what it is, like it or not. Early upgrades are at the carrier*S discretion, not yours. You wanted an early upgrade and got indignant when they initially didn't allow it. That's what sparked my response. All I wanted was to get my situation off my chest. I did not want this to become a frivolous *****-fest about t-mobile or any carrier.
Here comes the wahmbulance.
Sent from my SGH-T889 using xda premium
I don't mean to brag but wait until I post my wall of text about what happened with my upgrade a month ago. I have NEVER EVER EVER imagined it would end up like what I am going to post over the weekend. Be prepared ladies and gents, this will blow your mind as to how HORRIBLE T-mobile is.
Tmobile sucks
Sprint sucks
Att sucks
Straight talk sucks
Ect ect.
Expect crappyness and u wont he disapointed
As for the op, theirs a time limit to contest changes written into most cell contracts if ur past the time your contract has magicly degraded, if not, contact carrier and bbb and if no luck theyd prolly just offer contract droppage at no fee, idk. I hate contracts, I stick to prepay, it sucks too. But atleast if I have problims its nothin a new 10 dolla sim wont fix, new sim, new account, clean slate. Considering im up to about 65gb this month that matters to me.
Sent from my SGH-T889
i was informed by a guy who commented on my post on the at&t facebook page, that if your upgrade was after march 1, 2012, that verizon and at&t will add another 6 months to your contract. what do you all think about this, and more that these 2 phone companies are being backed by the us government?
Didn't you sign a contract that stated the term of the agreement was 2yrs? If so, if they change anything on your contract, they are guilty of breech of contract. Why would they want to extend the period of your contract anyway? That's saying, we won't let you spend another $200+ for a new phone, for 6mo longer. Doesn't make sense.
here are some sources for you...
http://www.engadget.com/2013/06/09/att-extends-upgrade-period-to-two-years/
http://www.engadget.com/2013/04/12/verizon-upgrade-eligibility-extends-to-a-full-two-years/
in short, it used to be at the 20th month, you can upgrade and re-new your contract. but now, you have to wait until the 24th month.
but i believe this only applies to new customers/contracts/renews.
I think this is great.... I have been wanting to leave att for years, but I always see the shiny new device when 20 months rolls around and end up buying it. Now next time I am eligible for an upgrade my contract will be up too, so moving to another carrier will be much more tempting.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 4 Beta
If you buy a Nexus, or any phone, outright they won't haveyou under their thumb
They can change the upgrade dates if they want
I Did a cross upgrade with my wifes account back in Dec. They messed up the order and sent 2 s3 for free and gave back the upgade eligability for my wifes line. Today I called to ask about cross upgrading again. Both of my s3's have cracked screens. I don't have an upgrade available for my line until Dec. 2014. Told them I wanted a cross upgrade and why. They responded by offering me an early upgrade on an S3 for $1 or the s4 For $100 on my line. And still left my wife's line upgrade in place. Waived the activation fee and overnighting it for free. So in 6 months I have gotten 3 s3's for a total of $1(that includes upgrade fees and shipping) and I still have my wife's upgrade for later when I want either the s4 or whatever. The customer rep was very upfront with telling me that they can waive whatever they want including upgrade dates. I still have unlimited data and I pay a great rate because of my companies discount. So all in all I have always been a fan of ATT and it's customer care department. Just be polite!!
Oh and they can't do anything for Iphones. Another reason to stay android.