Hi XDA'ers!
Since may 2010 I am a proud HTC-Desire user and a XDA-Developers member! But.. Just after a couple of months my Desire got some abnormal glitches. Like crashing, very hot back, bootloops and GPS not working. HTC (Dynafix) replaced the motherboard (Mainboard Swap)
Three months later the Desire is getting the same abnormalities, and again after service, they replaced the motherboard (Mainbord Swap)
Just straight after the last mainboard swap, the Desire has crashed for 2 times (Like before) but worse: No / very bad reception. So again I called HTC Service and the employee says: No problem, we will replace your Desire with a refurbished one, but first: test another SIMcard. Also with another SIMcard unexpected behaviour: No / weak / bad signal reception. I spoke again with a HTC service employee and they will repair it for the 3rd time. Total repair time is 6 weeks!
Today, Dynafix came here to get my phone for the 3rd time to the HTC service depot. Is this normal? I don't have any trust in the Desire phone anymore!?
C.
Say them to give you a new desire, not only new motherboard. This is not normal.
Related
I have an original Desire bought in Norway, and imported (and hence VAT free!) to the UK, using my T Mobile SIM that has worked perfectly well in my G2/Hero.
Every few minutes or so, irrespective of how many connection bars, the network will suddenly drop off, and I get the "Cross of doom" on the reception icon.
If I am in the message app (standard HTC messages), and this happens, it will kick me off any message I was composing at the time, and I have to start again when the connection is back. It will also have no messages in the inbox until the network is back some seconds later and everything loads. It's almost like a blackout all of a sudden.
It will drop calls for the same reason, and 10 seconds or so I am back on connection.
I sent it back to HTC using the Global Warranty Scheme, who have changed the Main Board, FOC, and collected/delivered by courier. Very efficient service BTW. I was so disappointed to find it still having the same problem.
I have also exchanged my SIM with T Mobile for a new one (Same number). I have ordered a Vodfone PAYG SIM just to experiemt the likelyhood it may be the network provider. However, it looks more like the radio suffers a sudden loss of power, and conks out.
The APN settings have been set to WCDMA only (changed from AUTO/WCDMA) as it seemed to sort it out, but I got excited too soon.
At my wits end, as the phone is miles ahead of my G2 in so many ways, and I love it, but I don't know whether it's a T Mobile issue or if I should send it back to HTC again. As it's not provided by T Mobile, and I have another 7 months left of my contract, I am stuck if it's network related.
Any suggestions gratefully received.
OK...have now popped the PAYG Vodafone SIm into the phone, and it barely has reception and drops out too.
...so have phoned HTC again, and UPS will once again be collecting it on Monday. I asked what happens if a fault is still not found, and after the third return I can apply to have the phone replaced by HTC. It's not ideal, but beats having to pay for a flight to exchange it abroad.
Still, if anyone have any suggestions, please let me know!
Norwegianpiglet said:
At my wits end, as the phone is miles ahead of my G2 in so many ways, and I love it, but I don't know whether it's a T Mobile issue or if I should send it back to HTC again. As it's not provided by T Mobile, and I have another 7 months left of my contract, I am stuck if it's network related.
Click to expand...
Click to collapse
Just an FYI, but I too am on T-Mobile, and recently replace my G2 with a Desire.
I find the network reception on the Desire is much better than on my G2, and I've no problems with dropped connections.
I know this doesn't help you, but it does point to the problem being your particular device.
Regards,
Dave
foxmeister said:
Just an FYI, but I too am on T-Mobile, and recently replace my G2 with a Desire.
I find the network reception on the Desire is much better than on my G2, and I've no problems with dropped connections.
I know this doesn't help you, but it does point to the problem being your particular device.
Regards,
Dave
Click to expand...
Click to collapse
Thanks Dave, this does strengthen the case thinking it's the device. HTC were pretty swift in returning the device last time, so if it means a week X 2 being without it, I can live with that as I can then ask for it to be replaced on warranty direct from HTC.
I have the same issue with a Stock Desire from Vodafone..
Signal drops but more often it fluctuates like hell ... calls are dropped...
or other people can't hear me properly ...
Maybe it is an issue that will be resolved with a "Radio" update from HTC ?
Does someone know maybe this happened in the past with other HTC handsets and got sorted out later..
It is really buggy...
my girlfriend is having the same issues with her Desire
we applied the official update that was released a week or 2 ago (with a new radio) but that didn't solve the issue
sometimes she also hears a weird sound before the call goes dead..
did anybody have any luck in getting this solved?
will a custom rom fix the issues?
thanks!
coming from a htc hd2 (switched for this particular reason) i can report that this has happened on many htc phones, it is NOT a device problem, it has been mostly linked to your location and interference (buildings etc) as the frequencies used by the latest htc antennas use a frequency which does not penetrate as well.
you can read the 50 or so pages of it for the hd2, SOME progress has been made but never fixed, the only hope is HTC releasing a fix.
http://forum.xda-developers.com/showthread.php?t=614119
thanks for your fast reply!
I checked the thread you mentioned but it seems to be all about internet issues
my girlfriend never uses mobile internet so the issues she has are call related
these don't happen every day but every few days
about once every 3 weeks she gets a total signal drop which can only be solved by rebooting (this seems to be something mentioned in the thread)
then again most probably internet, call and signal issues are most likely to be caused by the radio so it could be the same problem..
is anybody experiencing the same weird loud static noise sound from time to time before a call gets auto-ended?
I just want to get all the facts straight because she is planning on sending it back to HTC for repair but if it's a new radio flash she needs there is no point in sending it back
sorry for the long post
Why don't you try setting it on AUTO, or GSM only, even better?
Sound like sudden loss of WCDMA connection.
tried that this week but the issue still remains..
is this something that can be fixed by flashing a custom rom?
or do we need to wait for HTC to provide another radio?
Maybe....
Maybe this is not your case but I want to share with you.
I had the same problem with Hero and then with the Desire. It was very frustrating. Then I got it: all the programs like auto-killer. task-killer etc were acting killing (apparently random) my voice call. Incredible ! Now I have the same Disre, but I haven't installed any task killer or task manager. The device works good and I don't have dropped calls anymore
Again, maybe it's not your case. Maybe could be helpful for someone else...
Just try if you have some task killer installed. Uninstall it
Is it possible to check production date of HTC Desire, maybe via some service code?
I just bought a brand new HTC Desire, unfortunetly my device is suffering from a touch screen defect, some areas are just dead My problem is similar to youtube.com/watch?v=FQx-Ng13XCk (sorry, can't paste links). It's been 3 days since I got it. I've found that there is DOA replacement possible if less than 15 days since purchase and if phone is not older than 6 months.
I believe it is printed under the battery.
Hey guys,
I'm with Vodafone UK (notorious for their bad signal coverage) but this morning when I woke up, my HOX has had absolutely no signal.
I've tried everything I can think of to resolve the issues, standard restart, hard restart, removing the sim card etc. but to no avail.
I also wondered if it was maybe Vodafone having a bad day too and asked my friends who are also with them, if they had any signal. They all have full signal.
Then i checked the settings on my device, phone identity.
For some reason, the IMEI, IMEI SV, IMSI and phone number are now all unknown. I'm not really sure what this means, but I know they normally have something underneath them.
This has led me to believe its an issue with my sim card/contract whatever... maybe I haven't paid my contract so Vodafone cut me off, went online and checked. Everything has been paid for.
Got any suggestions as to whats wrong and how I can resolve this please?
Hi,
I had a similar problem (also on Vodafone, but it may just be coincidental). I had no signal for a couple of days and thought it was due to a screw up during my number porting from O2.
Anyway, after 2 days of calling customer services and having my SIM swapped twice I went into the store and they replaced my phone. It's fine now.
Funny enough I also woke up to phone having zero signal, but am with o2. After 1min or even less signal came back.
just got off the phone to the Vodafone people.
After trying my sim card in my friends Vodafone HOX (black), I got signal. This has led me to believe its a hardware issue, but despite this the phonerep still insisted it might be a software issue (I have the latest OTA update, same as my friend and his is fine? NB: his device doesnt have the flicker issue unlike mine).
Will have to visit the local store to have the shop monkey tell me the dreaded, "we'll have to send it away for repair" probably. If this is the case, the phonerep said I would probably have to pay for any repairs/new handset as I dont have insurance. Is that fair because I'm still well within warranty..?
Sounds about right, if you within your 28 days you can ask for a replacement. As per rules. Even HTC say to replace. Anything after 28 days needs to be sent to HTC for repair. You shouldn't have to pay for any repairs it should be covered under warranty. They can refuse or charge if you have tampered with it, as in did the HTC unlock and installed a custom rom.
See what the shop says, if HTC do charge then kick up a big fuss.
No issues with my vodafone sim in mine, however had terrible issues with GG, kept losing sim card I assumed it was a faulty sim card causing the issues.
Hey there, my girlfriend is on Vodafone with an iPhone 4S, she lost her signal yesterday morning and still hasn't had it back bar a five minute window this afternoon. she lives near a place called Devizes (its in Wiltshire) but her mum had it back from last night, I don't know anyone else on Vodafone so I don't know how far it has spread.
Edited to add: you can check for reported signal/mast issues here (http://forum.vodafone.co.uk/t5/Faults-Board/bd-p/69) the bit on the right of the first set of numbers in the thread title is the start of the postcode for the area the mast is based.
Think I'm a few days past the 28 days, just my luck! And I haven't done anything to the phone whatsoever, everything is stock.
More evidence that something's gone wrong... After leaving it on charge all night (as per), the battery has dropped from 100% to 14% in the space of 4 hours with just some casual wifi usage. It's also extremely quick to heat up now, and thats just from leaving it on charge.
If they make me pay for a blatant hardware issue I will kick up a massive fuss. Why should I pay to have the manufacturer fix a phone that has clearly been made to an unsatisfactory level?
I bought my HTC One V just in May and 3 weeks ago it died. The phone was idle and was working fine before and then it just wouldn't respond. Could not turn it on, charge it or anything.
I didn't root the phone or mess around with it apart from adding applications from the google play store.
I took it to the service centre and they said that some sort of liquid was spilled on the phone and that the motherboard is oxidized! I am 100% sure that nothing was spilt on the phone or was the phone in any area where it was humid.
Could this problem be a factory fault? and if so shouldn't the service centre replace my phone?
I forgot to mention that the phone seemed to overheat while using it.
I have faced the same issue mate...
The phone went dead abruptly, with me doing nothing.
But when I went to the service centre, they sent it for repair and and what I got back was a different phone (different IMEI number). Although it took two weeks for the entire process.
This is some hardware issue with HTC One V, with more and more people reporting that their phone is going dead for no reason at all.
My problem is that the service centre is refusing to replace it. They told me I had to pay for it to be repaired and the repair costs as much as the phone!
Hello i've got problem with my htc one x signal problem,previously i had desire hd at 3 network and everything with the coverage was allright,since i got one x there is a problem with the mobile network,its very poor and it just keep loosing saying no service,i have tried to call 3 that they cant exchange that handset for me because the 28 days of warranty have passed still im not sure if this could be a new micro sim problem,shouldn't the warranty be longer if its the hardware problem?
You have 24 month warranty from HTC.
Sent from my HTC One X
TToivanen said:
You have 24 month warranty from HTC.
Sent from my HTC One X
Click to expand...
Click to collapse
That was not my point,i have got contract with 3 and they refuse to replace the handset because 28 days passed since ive got the handset i want to know what should i do in that situation
Specyfik said:
That was not my point,i have got contract with 3 and they refuse to replace the handset because 28 days passed since ive got the handset i want to know what should i do in that situation
Click to expand...
Click to collapse
They won't just replace, but they should repair, if it's faulty.
same problem
i think that after installing jellybean my mobile connection messed up...
the connection just disappears in middle of writing a SMS (example).
Specyfik said:
Hello i've got problem with my htc one x signal problem,previously i had desire hd at 3 network and everything with the coverage was allright,since i got one x there is a problem with the mobile network,its very poor and it just keep loosing saying no service,i have tried to call 3 that they cant exchange that handset for me because the 28 days of warranty have passed still im not sure if this could be a new micro sim problem,shouldn't the warranty be longer if its the hardware problem?
Click to expand...
Click to collapse
The 28 days is a cooling off period,where you can send the phone back if you are not happy with it.
If there is a fault with the phone,take it back to a three shop .you have a manufacturer's guarantee,standard consumer rights,they must repair if it's faulty.....
Sent from my EndeavorU using xda app-developers app
same problem
i think that after installing jellybean my mobile connection messed up...
the connection just disappears in middle of writing a SMS (example).
Im still before my jelly bean update,hope it wont get worse they also said that the HTC stopped manufacturing ONE X and they wont be having any more of them so i an make a replacement on other device could this be true?
I have checked,in other places ive got full signal,but in my home i keep loosing