Is it possible to check production date of HTC Desire, maybe via some service code?
I just bought a brand new HTC Desire, unfortunetly my device is suffering from a touch screen defect, some areas are just dead My problem is similar to youtube.com/watch?v=FQx-Ng13XCk (sorry, can't paste links). It's been 3 days since I got it. I've found that there is DOA replacement possible if less than 15 days since purchase and if phone is not older than 6 months.
I believe it is printed under the battery.
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Experiencing sd card corruption issues I finally got fed up enough to phone O2 and complain.
I've spoken to the online side of things, their customer service dept say they've never heard of the problem, have no information from HTC regarding the fault, and certainly have no information as to a possible update on the way.
I spoke to the O2 shop that I purchased the handset from to be met with the same story - Hundreds of orbits sold at that store and not 1 complaint on record of the corruption issues. They are refusing to replace my orbit with another phone model from their range, saying that I have to go through the correct returns procedure first as follows :-
(1) Return the handset to O2 who will send the unit away for repair.
(2) If the unit cannot be repaired, they will replace it with an identical but brand new orbit.
Both of the above amount to the same thing, I need to go weeks without my phone (or a crap loan phone) only to end up with the same 'unfixable' problem either in an 'unfixed' returned existing handset or a brand new one with exactly the same issues because HTC haven't released the patch yet.
To top it off, I got given the "Remeber to back up your card on a regular basis using active sync" patronising speech, followed by "Is there anything else we can help you with today sir"
Is this now in 'trading standards' territory do you think ? I've been sold a phone that doesn't work as advertised, they wont fix it (because they cant yet) and wont replace it with a different phone.
Has anyone else been as far as trading standards (or your countries equivalent) ??
Hi Martina,
as well as you, I'm not really lucky with the HTC 3300 (Alias Arte200 alias O2 XDA).
In Germany, where you're dwell - as I assume, you can visit ya advocat to assign him with a "Gewährleistungsfall-Haftungsklage". A producer must have three trys /"Nachbesserungsversuche"/ until you may postulate your payed money back, if each try to repair fails.
For this you need an ministerial advisor who attests the irreparable OS-error of your XDA-Device. This should'nt be a problem in all to find a lot of persons that having the same problem ditto.
I wonder, if a producer like HTC may miss an error like this.
Next to some other stupid errors (active touchscreen while phoning aso.) this phone isn't really recommendable in my opinion.
Many HTC P3300 (and Orbit too) owners have the same problem with SD card. You could read more at http://forum.xda-developers.com/showthread.php?t=285511
HTC claims that they will roll WM6 ROM out at Jun 2007, but I don't know how about branded devices...
Hi XDA'ers!
Since may 2010 I am a proud HTC-Desire user and a XDA-Developers member! But.. Just after a couple of months my Desire got some abnormal glitches. Like crashing, very hot back, bootloops and GPS not working. HTC (Dynafix) replaced the motherboard (Mainboard Swap)
Three months later the Desire is getting the same abnormalities, and again after service, they replaced the motherboard (Mainbord Swap)
Just straight after the last mainboard swap, the Desire has crashed for 2 times (Like before) but worse: No / very bad reception. So again I called HTC Service and the employee says: No problem, we will replace your Desire with a refurbished one, but first: test another SIMcard. Also with another SIMcard unexpected behaviour: No / weak / bad signal reception. I spoke again with a HTC service employee and they will repair it for the 3rd time. Total repair time is 6 weeks!
Today, Dynafix came here to get my phone for the 3rd time to the HTC service depot. Is this normal? I don't have any trust in the Desire phone anymore!?
C.
Say them to give you a new desire, not only new motherboard. This is not normal.
Hi everyone,
So I have to share my horror story with you all for you to understand how customers can be royally messed with.
This is not a "get back at them" thread but mostly a place where we can post our stories with issues we had and where I can direct you to a Facebook page where everyone can go make their stories public and so we can make them increase their standards of customer service and warranty.
So here is my story with HTC:
N.B. None of our phones are rooted and only her's was SIM unlocked via a code we purchased.
So since December 2011, my girlfriend (Phone B) and I (Phone A) have both been using HTC Desire Z sold by Bell Canada. I am a Bell user and she is a Rogers user. Mine was bought under my contract and her's was bought by someone else who got a contract to get the phone but sold the phone brand new and gave me the receipt.
So we had been using our phones without any problems until I started experiencing issues in July 2011. The screen was not responding and I had to send it (A) for repairs. It was returned and was used without any issue until the next problem popped up (keep reading).
In December 2011, I decided to send my girlfriend's phone (B) since she had been complaining that her earpiece was crackling. So in December, I sent the phone.
I leant her my phone for the time her's was under repair. One night, my phone froze when she loaded a PDF. It restarted fine but the next morning, it was stuck at the HTC screen (A).
I called Bell. In Canada, it turns out carriers are responsible for handling the warranty so they consider that if you are not a customer under the carrier, you can't avail yourself of the manufacturer's warranty. This makes absolutely no sense but just another way of licking up customers with their companies.
I called HTC USA (as HTC doesn't have any offices in Canada) and fought for an hour until they transferred me to a repair unit. With them, they told me that the phone was still under warranty and gave me a work order to send to the subcontractor responsible for repairs.
I sent phone A for repairs. In the meantime, phone B was returned. We sent phone B for repairs unlocked and they returned it locked (new IMEI). I paid to get it unlocked and my girlfriend started using it. She told me that it rebooted every 2 minutes. I took a video of it and it is pretty ridiculous. With a Rogers SIM, it reboots every 2 minutes, without a SIM, it reboots every 15 or so. I'm now going to have to send phone B for repairs again and cross my fingers that it doesn't fail again.
Now the pièce de résistance is coming up. I just received a call from the repair company and they are asking 200$ to fix phone A. They consider that a phone under warranty with a work order and sent because of random software failure needs 200$? What is this?
Posted my story on the HTC Canada facebook page and guess what? INSTANT DELETE! Because of this, I started my own Facebook page. We are customers, I bought not 1 but 2 phones from them and look at what they do!
So here it is, the facebook page where all of you should post your stories:
http://www.facebook.com/pages/HTC-Ce...751052?sk=wall
If it gathers wind, we might finally get some real help from HTC. I was a BIG fan of them. Until they fix this mess, NEVER again will I buy or advise anyone to buy their products!
Thank you and sorry for the long post.
Show some support and share your stories, the more posts there are, the more likely they are to help us.
Wow that sucks sorry, but if your these forums why not do all the software fixes yourself?
Yeah I totally understand your point of view. I rooted my Dream in the past and now the Galaxy Nexus but my girlfriend's, I thought, didn't need to be rooted.
Plus, when they are under warranty then I don't see why risk bricking it (if you're good enough, it shouldn't happen) but now that they will be out of warranty, I will root and unlock them for sure.
The only problem is when being repaired, they are updated to the most recent firmware so it makes it a bit harder to root.
Apart from that, the phone that is stuck on the HTC screen is S-ON and is not USB debugging since she had factory reset it herself. Makes it inaccessible from my knowledge right?
The other one is still under warranty and is the one that is rebooting constantly. I don't know whether I'm better off rooting it and installing another firmware or having it corrected by them. It should work out of the box no? Am I being unreasonable for expecting my phones to work? I am also not the first one to experience this, plenty of threads seen on this and other websites...
Anyways thanks for your reply.
HTC Netherlands did a great job for me!
The power-button was not working anymore after the phone fell on the ground. I told them that I want it to be fixed, if it was not getting too expensive. They fixed it and did not charge a penny!
Yeah pven, I guess we should be unbiased and present both sides, fairer that way.
But my case is particularly bad. I ended up rooting her phone and installed the most recent build of cyanogenmod. It rebooted once since but another issue has appeared. When she presses the power button, it locks the screen but sometimes it is actually powered off and needs to go through a short boot process to get back to the home screen.
Also, the phone had been sent to repair the speaker. Turns out they changed the whole board and the speaker isn't fixed. I'll have to put it back to stock ROM, put the original hboot, and unroot it in order to send it back to get it repaired twice.
Surprised she doesn't want to give up on it... after all that has happened, I wouldn't be surprised if would simply forsake HTC altogether... She had an HTC Touch Pro 2 and didn't really like it either so I'm out of options...
As for my DZ, the situation is being corrected with HTC and their contractor. I'm hoping for positive news but it seems it would be going my way. I have a bunch of emails from HTC support that has it going my way at least (them saying it's covered but not for out of warranty damage and a faulty board is not out of warranty damage).
Bottom line, I will think twice before buying a non-nexus device. My Gnex is working like a charm! Too bad the unstable software out-shadowed the amazing hardware of the DZ.
Oh man, this is interesting, i have got my htc phone repaired in China, and all those workers act really nice
As the title asks. The only thing I found on net was a USSD code *#*#786#*#* but entering that to dialler does nothing. Anything else?
HTC Devices Serial Number explanation Date Manufacturer
Here http://llabtoofer.com/2015/12/14/htc-devices-serial-number-explanation/ you can find date manufactured since Google rarely keeps in stock for the meanwhile° (be nice to know exactly on your topic though) ° you can see if when bought how long was date manufactured if from last year & received device 1 month agoI believe that should be somewhat enough to see if it was refurbished.
Did it come in a sealed box? A new device comes in original unopened packaging. Refurbished is usually the phone only
Sent from my Pixel XL using Tapatalk
Just bought a new HTC 10 with a respectable chain of stores in the Netherlands.
The serial number shows a production date of Sep 2017. Is this normal, half a year ago?
The battery setting shows ‘Last full charge’ 67 days ago. Did I buy a refurbished phone?
After two full charges the ‘Last full charge’ still shows 67 days ago.
Could be that when they got the phione they opened it up to make sure everything works and was there. Or if its anything like what ive been going thru its probably a 'used' phone
I think alot of the new in package phones that werent sold were either bought back by htc or some other company, reflashed with international roms and repacked in a crappy clone box with chinese accesories. Im on my second 'new' htc 10 but theyve all come used. I have not been able to find a brand new htc 10. This one i have now was flashed with chinese market firmware even though it was an original US unlocked phone. I flashed the us unlocked and then leedrid roms but i cant get LTE or data working.
So if yours came in a crappy box with a big textured sticker up top, charger with letters printed all crooked, a photocopied manual and with a generic sim removal tool (not the small square htc branded one) you most likely got one of these 'used' but new reflashed phones. I would simply take it out of the box inspect the phone for any damages or signs of use, plug you sim in and make sure it works. then do a imei and serial number check. If it comes up as something other than an htc 10 send it back.
Barracuz said:
Could be that when they got the phione they opened it up to make sure everything works and was there. Or if its anything like what ive been going thru its probably a 'used' phone
I think alot of the new in package phones that werent sold were either bought back by htc or some other company, reflashed with international roms and repacked in a crappy clone box with chinese accesories. Im on my second 'new' htc 10 but theyve all come used. I have not been able to find a brand new htc 10. This one i have now was flashed with chinese market firmware even though it was an original US unlocked phone. I flashed the us unlocked and then leedrid roms but i cant get LTE or data working.
So if yours came in a crappy box with a big textured sticker up top, charger with letters printed all crooked, a photocopied manual and with a generic sim removal tool (not the small square htc branded one) you most likely got one of these 'used' but new reflashed phones. I would simply take it out of the box inspect the phone for any damages or signs of use, plug you sim in and make sure it works. then do a imei and serial number check. If it comes up as something other than an htc 10 send it back.
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You bought yours from eBay...I don't think that's an equivalent comparison.
lol i bought last week a black HTC 10 from a respectable retailer in Europe and it showed in settings it was last charged 62 days ago. Could you tell me if yours has the CE 2200 marking on the back side of the phone or just a CE marking, i mean is the nymber 2200 there?