[Q] Wont turn on after sleep mode - Defy General

Just got a defy last week. And now sometimes the phones goes to sleep mode and it wont turn back on, unless you remove the battery and put it back on.
I haven't modified, or rooted. Just the stock rom.
I also did a wipe to see if it fixes the problem but after the wipe it still happens

You can use OSmonitor (one of my favourite market app) to see system log, or you can use "adb shell" when phone is sleeping, and see if u can log in, and if you can, use "dmesg" command to see the system log; and troubleshot the problem and mess around for hours and hours.. You can post Log here and see if anyone or me can tell whats happening..
Or you can just flash a newer firmware and maybe root , and probably see the problem gone and forget about it.

Thanks for the reply. I haven't rooted it yet. The firmware im using is the latest one, at least that's what it says on the SYSTEM UPDATE.

I have the same problem and generally during wifi connection. in attachment there is messages from OSmonitor and in 31 and 32 minute it was reset. If someone know what happened with my phone let me know

I'm not sure if it is software issue. Since you just got it, you better return for a new one.

It started after about 2 weeks after I got this phone. So, should I go and return the phone for new one? It is one possible way to fix it?

I don't know your supplier's policy, but it doesn't hurt trying. And if you try to fix it yourself by rooting the phone or flashing roms etc, you may actually hurt your chance.

if i were you i would upgrade to froyo and return the phone if its not fixed, but the sooner the better

do you think that it can help upgrade to froyo? this problem can be caused by version of android? now i check the phone and notice that the problem dissapear if the wifi is turned off. any ideas?

I have this problem too. Pretty much disappointed by this kind of behaviour and i think its a big problem which Motorola should fix very fast. I think I'm going to send it to repair service.

I believe to do sth with it without sending to service. If it is impossible and it's just a hardware problem it would be necessary but if it can be fixed by myself I'm waiting for your ideas

okay the supplier replaced the battery and after 2 days of testing its still the same.
Going to try and see if i can upgrade it to froyo.
Any vid tutorials on upgrading?

Related

Rebooting Issue on Desire

Tried couple different roms, factory resets, full wipe etc, Phone is still rebooting itself after even 2 min usage on google maps, navigation
Is there a point to unroot the phone, come back to 2.1 ruu to find out or maybe the phone need to be send back for repair?
Thanks Guys
misiokicio said:
Tried couple different roms, factory resets, full wipe etc, Phone is still rebooting itself after even 2 min usage on google maps, navigation
Is there a point to unroot the phone, come back to 2.1 ruu to find out or maybe the phone need to be send back for repair?
Thanks Guys
Click to expand...
Click to collapse
It's a damn common problem on Desire. Also i have the same problem. When the phone try to connect to 3G network go in crash. Also i tried more times full wipe, hard reset, RUU. Nothing. The issue is HARDWARE. The only way is the substition og the phone (or of the motherboard).
Good Luck
Same for mine. Sent to HTC for repair
Sent from my HTC Desire using XDA App
Thanks Guys, That's what I thought but didn't like to put it through my mind,
One me thing: Do I need to raise a query on htc website? And of course unroot the phone to stock
misiokicio said:
Thanks Guys, That's what I thought but didn't like to put it through my mind,
One me thing: Do I need to raise a query on htc website? And of course unroot the phone to stock
Click to expand...
Click to collapse
Of course. Make a hard reset to unroot, send to HTC assistance and write a EMail to HTC customer care with detailed issue of your phone
HTC must change your phone
Good Luck
Yup, same here. I've allready sent my device for repair and now waiting for new device. It's hardware issue.
Regards, X.
My desire kept restarting whilst using open desire and dj Droid Rom. Since I've switched back to official 2.1 stock Rom not rooted my phones not rebooted once. So I'm not sure if its always a hardware related thing. Hmmm
SEngine said:
Of course. Make a hard reset to unroot, send to HTC assistance and write a EMail to HTC customer care with detailed issue of your phone
HTC must change your phone
Good Luck
Click to expand...
Click to collapse
By hard reset you mean to install RUU again?
thanks
SEngine said:
Of course. Make a hard reset to unroot, send to HTC assistance and write a EMail to HTC customer care with detailed issue of your phone
HTC must change your phone
Good Luck
Click to expand...
Click to collapse
Dude...a hard reset does NOT unroot the phone!
Go here http://forum.xda-developers.com/showpost.php?p=6710092&postcount=4 and read the How to Unroot your HTC Desire to stock section!
Good luck!
albino71 said:
Dude...a hard reset does NOT unroot the phone!
Go here http://forum.xda-developers.com/showpost.php?p=6710092&postcount=4 and read the How to Unroot your HTC Desire to stock section!
Good luck!
Click to expand...
Click to collapse
Sorry, After I wrote it down and think after,
I tried to run RUU and first get an error of Hbootloader and later during signatures,
My desire is sim free bought in UK, Tried Europe 1.15.405.1 release 121684 and 685,
Still same issue,
I've never restore a rooted phone before, Do I using a wrong RUU for this phone??
thanks
misiokicio said:
Sorry, After I wrote it down and think after,
I tried to run RUU and first get an error of Hbootloader and later during signatures,
My desire is sim free bought in UK, Tried Europe 1.15.405.1 release 121684 and 685,
Still same issue,
I've never restore a rooted phone before, Do I using a wrong RUU for this phone??
thanks
Click to expand...
Click to collapse
Probably you have bootloader 0.80
Try with stock ROM 1.21.XXXXXX
It's was ok for me
My Desire would soft-reset at least once daily on the stock 2.1 ROM. Switching to Cyanogen has fixed that. Which I was surprised to find.
SEngine said:
Probably you have bootloader 0.80
Try with stock ROM 1.21.XXXXXX
It's was ok for me
Click to expand...
Click to collapse
THANK YOU!
I think someone should put this info into the sticky topic, there is nothing to mention that you need this specific ruu to unroot 0.0 bootloader...
I will test the phone now to see if the reboots are still in th case...
Could anyone who send their phone away tell me how long would take to get the phne fix in uk? can they provide a replacement or up to us to bother?
Ta
I've noticed that mine will reboot constantly after I flash a new ROM.
However, I don't think it's the flashing that is the issue. See after a wipe and flash I usually sign into Google to get sync my contacts and calendar.
Since 2.2 the phone tries to automatically download apps from the market.
If I'm using HSPA (3G) to download while the phone is plugged in and charging I will 100% of the time get constant reboots until I physically remove the battery.
Even then, if I remove the charger and try the phone will keep rebooting. I usually end up having to charge the battery while the phone is off then remove the charger. It will then usually work with no issue or random reboots.
I've tested this when I'm using Wi-Fi - Never a reboot issue.
Also tested using extensive 3G (soon after flash) without charger plugged in. Phone will sometimes (maybe 25% of the time) go into a boot loop with each reboot occurring within a few minutes of each startup.
It's no secret that the phone gets hot when using 3G to download a lot of data. For some reason this is compounded after each flash.
I use syspanel to monitor battery temps and in the situations described above where the phone starts constantly rebooting the temps are around 36c - 38c. I'm not exactly sure because it reboots before I can get accurate temp.
I question syspanel accuracy because it feels bloody hot! Temps are normally usually around 22 - 27c and it feels cool to the touch. Hard to believe 10c can make that much difference.
Could this be a hardware design, like how CPUs will throttle once a certain temp is reached to prevent damage? Or maybe thermal paste (is that even used in phones?) not properly applied to some component on the PCB.
Perhaps others can comment on their battery temps. Sounds like that's the issue if maps and navigation (data + battery intensive) cause reboots.
Also, as mentioned by someone else I can't remember (sorry to the poster) after I update or restore Launcher Pro my battery drain becomes ridiculous (I've lost 100% in 4 hrs). Quick reboot after update or restore solves the drain.
Now the phone is running stock rom and radio,
Tried google maps today, and it only last for about 2 min before reboot, when the phone is in normal usage like calls and texts I never had a reboot,
Must be a overheating components, like you said thermal paste or something.
Tonite i will give them a phone and the courier to pick it up.
Do you think guys is worth to mention about mainboard? that will need to be replace or just mention overheating issues and constant reboots?
Do they provide a replacement unit for the time being?
Thanks all
misiokicio said:
Now the phone is running stock rom and radio,
Tried google maps today, and it only last for about 2 min before reboot, when the phone is in normal usage like calls and texts I never had a reboot,
Must be a overheating components, like you said thermal paste or something.
Tonite i will give them a phone and the courier to pick it up.
Do you think guys is worth to mention about mainboard? that will need to be replace or just mention overheating issues and constant reboots?
Do they provide a replacement unit for the time being?
Thanks all
Click to expand...
Click to collapse
That's exactly the issue I had - could replicate a reboot within minutes of Google Maps use. I also believe this to be a heat/paste issue, as the unit got incredibly hot (on one occasion almost too hot to pick up).
Mine was replaced as being faulty (with Virgin in the UK) after I recited several forums and a google search to the operative. You might be able to get this with Three if you push for it but Virgin are the only ones I know of actually replacing the handsets (FYI thier callcentre staff seem to know thier stuff).
I will miss my desire Courier will pick it up tomorrow and God knows how long it will take to get it fixed!!
Customer Service was excellent so far, the guy even said that this is actually quite a common issue with Desire( too much power inside such a small device)
Hopefully I'll get a new motherboard!
Thanks guys for all your help! Now is the time to start up OLD grandpa Sony Ericcson for the time being...
Reboot with GPS and Charging
Hi
I have send my desire for repair, because it reboots every time i use navigation and charging at same time. Navigation alone dosn't reboot.
I tried to reinstall, but HTC would let me have the file to try to rewrite the ROM.
I try to times to clear the phone several times, but now i just wait to see if they will find the problem or just rewrite the ROM.
lvt0751 said:
Hi
I have send my desire for repair, because it reboots every time i use navigation and charging at same time. Navigation alone dosn't reboot.
I tried to reinstall, but HTC would let me have the file to try to rewrite the ROM.
I try to times to clear the phone several times, but now i just wait to see if they will find the problem or just rewrite the ROM.
Click to expand...
Click to collapse
My idea is that HTC must change the phone
I have the continuos reboot issue and had many times reinstalled a stock HTC ROM. But nothing the phone restart continuosly
Best Regards
People, see this thread: http://forum.xda-developers.com/showthread.php?t=676402
It may be a hardware fault and seens to be a know issue for HTC (read the statements).
Read that thread and you'll see you have do send your Desire to repair/replace.

Evo Issues Random Restarting and Freezing Power button not turning on Screen

I've been having issues with the phone turning off randomly and restarting, seems to do it when it gets hot. Also the phone not responding to power button. Doesn't matter which rom I flash it keeps happening. Thinking about converting back to stock to see if it helps. But I'm unsure why this started happening all the sudden any one else have similar issues??
How often is it happening? Often enough that you may be able to troubleshoot it? Such as.. turn of gps, mobile data, sync, then slowly add them back in one at a time to see what could be causing the problem.
Swyped from my Raided Evo
Also, are you under clocking or over clocking your kernel?
Swyped from my Raided Evo
My wife's Evo had that exact same problem, but hers is unrooted. We brought it into Sprint and she's getting a brand new phone tonight. They tried running diagnostics on it, but came up with nothing, so that was their last resort...
This seems to only happen to me on aosp roms and not sense.
Sent from my PC36100
[Q] My boot loops don't taste good...with or without milk...what is the reason?
My real questions are:
Has anybody experienced my experience and how did they solve the issue?
and
Can someone help me diagnose the issue?
I am seeking help on this topic also.
I have battled and one once before but don't know what was the actual fix.
I tried in the past, couple weeks ago, to upgrade to the new 2.3 roms and have had a lot of trouble with the ol' "random reboots". I don't recall what rom exactly that I tried to put on there but I don't believe that the rom was the issue in this situation do to flashing other roms and encountering the exact same reboot issues.
I originally undervolted using vipermod, updated to the new radios from the present "All Radios" post that was grouped together and then flashed a kernal over the rom that I was trying to use.
I got it booted up no problem, went through the setup and then when it was trying to get the reception and/or 3g established it rebooted...the white HTC boot screen appeared and rebooted over and over again.
I tried reflashing the rom, flashing a different rom and so on.
I sort of ruled out the radios after downgrading them and not getting any different results and started to think it was an overheating issue because when I would leave it off for a while it would work longer before the boot party began.
I read something on another thread that when you remove the battery for so long and boot it back up, it clears the internal memory or something similar to that. I searched the market for a boot logger program and found bootlog, I believe that was the name, and checked the log after pulling the battery and letting it boot up all the way. After reviewing the log I noticed that it had stuff like lowmem, deathpening, killing and what not. I then came to the conclusion that it was more than likely the memory, not a clue if it is internal or talking about the temporary stuff that it may store on the sdcard.
I then decided to check out the partitioning of the sdcard. I decided to raise the swap to something like 1 gig and the ext to 2 gig.
I loaded up CM7, nothing extra, and all was good besides maybe one or two reboots that ended up booting all the way up instead of doing the loop at the white HTC screen.
But now, I followed the instructions that was left on http://forum.xda-developers.com/showthread.php?t=1071547&page=1161 (no blame to the post or rom, just a reference) so I can try out a new sense rom...and...if you don't know by now...mayhem/boot loops. I cannot upload any of the logs because I followed the partition instructions.
I have upgraded and downgraded the PRI and the radios with no luck, I am now going to try the partition swap size again and report back.
I am writing this prior so I can get some helpful suggestions coming my way in the mean time, in case me and the Captain can't make this happen, or be able to post my method to fix my scenario so others may benefit.
Thanks in advance.
EDIT: I have S-OFF, HBOOT 0.97, radio 2.15.00.11.19
I still have been having tons of issues and I've gone back to roms I ran 6 months ago n still having the same problem. It just randomly shuts off and turns back on sometimes like 5 or 6 times in a row. This is getting very frustrating I'm gonna have to put it back to stock and take it in. I want to smash my evo with a hammer and then blow torch the sh*t out of it.
I'm having the same problem, only with the Inspire 4G though. I notice mine only happens when the screen turns off.. I'm thinking mine might be an underclocking issue or something because if I have an unread message or if the led is on or flashing at all, it works fine.. Wait, no, it just did it again fml
This is why I dont want to upgrade my radios, you say you ruled out those, but your phone is still jackin up on old roms.
It jus seems I never see an issue that cant be solved by reflashing the rom or a redownload the rom and flash, unless......you mess with the radios, then u get issues like this..im no expert, but this is what I see.
....Radios scare me!
If it was me I would proly unroot it and bring it in, or
Copy SD card to your PC.
Format SD.
Run an RUU that matches your original radios.
Copy SD card data back.
Re-root.
Should be brand new then....
EDIT: Scratch that I wouldnt unroot and bring it in. Easier to runn the RUU like I said
Sent from my PC36100 using XDA App
Never flashed a radio unless a rom came packaged with one... Couldn't tell you which one because I've flashed a bunch already seeing if that was the problem or not. I'm partitioning my SD card right now to see if that helps.. Oh, and I bought my phone off eBay cause AT&T sucks at life and it's not a year wait anymore to upgrade. God how I miss Cingular.
Think i figured it out on my end... I don't think my phone likes to be underclocked so I bumped up the mhz a little for screen off and I haven't had a problem yet
Sent from my HTC Desire HD using XDA Premium App
Again I spoke too soon

[Q] My phone won't turn *off*

Hi everyone,
It's been a while since I've been active here, but I've recently discovered a weird problem with my phone - I can't get it to turn *off*.
I rarely try to turn it off, so I have no idea how long it's been doing this, but I was on a plane recently and discovered that whenever I try to power it off, it'll pop right back on as soon as it shuts down.
I'm on CM7.1.0, but it's the same when I go back to my nandroid backups of 7.0.3, 7.0.2, and even stock 2.2! I have then eng-hboot (0.76.2000), radio is 26.08.04.16_M, recovery is CWM 5.0.2.0, but the same thing happened on 3.0.2.4. I can provide more info if needed.
Can anyone help?
Just... take the battery out?
martonikaj said:
Just... take the battery out?
Click to expand...
Click to collapse
Thats not really a permanent solution is it ?
bombadier said:
Thats not really a permanent solution is it ?
Click to expand...
Click to collapse
But I mean how long is he going to keep his phone off for? If you're keeping the phone off for a long time, you shouldn't store it with the battery inside anyways.
chinly43 said:
Hi everyone,
It's been a while since I've been active here, but I've recently discovered a weird problem with my phone - I can't get it to turn *off*.
I rarely try to turn it off, so I have no idea how long it's been doing this, but I was on a plane recently and discovered that whenever I try to power it off, it'll pop right back on as soon as it shuts down.
I'm on CM7.1.0, but it's the same when I go back to my nandroid backups of 7.0.3, 7.0.2, and even stock 2.2! I have then eng-hboot (0.76.2000), radio is 26.08.04.16_M, recovery is CWM 5.0.2.0, but the same thing happened on 3.0.2.4. I can provide more info if needed.
Can anyone help?
Click to expand...
Click to collapse
Does this only happen when the device is plugged into the charger/connected via USB?
Sent from my HTC Vision using XDA App
1) Yes, pulling the battery works of course, but there should be a way to turn it off without doing that. And it comes on instantly when the battery is reinserted.
2) It happens regardless of whether it's plugged in or not.
Maybe I should try re-installing the engineering fastboot? Or try a different radio?
This was happening to a lot of CM Nightly users a few months ago (myself included), and it fixed itself a few days after it started. I still have no idea what caused it.
Sent from my Transformer TF101 using xda premium
This happened to me just the other night. I needed to power off for a short while - I pulled the battery. I don't think it happens every time, but I was able to pull the battery and then reinsert it without the phone rebooting immediately.
It happens to me form times to times but i think its nothing serious so i just take the battery out
An update - I tried turning it off while plugged into my computer and watching the log in DDMS; it *CAN* turn off when it's plugged in! Still nothing when it's unplugged, though.
Anyone have any ideas how to fix this? Like others have said, it's not like this is a major problem - I can always just pull the battery if I need the power to be off for some reason. And it's not like phones really need to be off for air travel, so I can't even think of a reason I would need it off, but still - this is obviously a flaw in something, and I can't stand knowing that it's not working exactly right. I think I'm going to flash a different radio, see if it makes a difference, but if anyone has any ideas how/why this is happening, I'd really appreciate you sharing them.
ETA: updating the radio didn't change anything.
same problem--- keeps turning back on
IOn my Desire Z running MIUI, i turn it off and it shuts down to turn itself back on! Very annoying, particulary when on a plane. Taking the battery off, OBVIOULSY fixes it. But not a very practical solution.
Similar to post above, it stays off when connected to USB. Go figure!
I think I read somewhere that this was a clwm issue with the most recent recovery, have you tried flashing a different one? Older or maybe try 4ext?
PS just reread your first post sorry, it seems you already tried a different recovery.
For the OP, since you tried reflashing, and I'm sure you wiped, then I would imagine it isn't a issue with the ROM, the radio didn't help so maybe bootloader or recovery.
OP here, sorry I hadn't checked in for a while. For unknown reasons, the problem's gone. No big changes to my phone, so the issue vanished as mysteriously as it appeared.

Facing some issues with phone

Ok, so the past two-three weeks, I've been having the same issues with my phone occurring. It's the T-Mobile G2 variant, with the DZ Engineering HBOOT. Regardless of what rom I install (bear in mind all these issues are across the following, not localized to one specific type of android), be it gingerbread, ics, jellybean, kitkat, these things all occur: Firefox makes my phone freeze for some unknown reason, there is horrendous lag once in a while, even on a stock gingerbread rom, and the final and most annoying issue is that about 3-4 times a day my phone will freeze to the point where I have to take out the battery. My hardware keyboard is starting to go as well but I know that can be easily repaired. Do you think it's starting it's last leg of life? I mean, it seems kind of like it, and I'm probably going to purchase a new phone next paycheck if it keeps it up :/
Im sorry i have no idea about your device issues. As per your description, i guess its a hardware issue.
_____________________________________
For me, yesterday whole day i too was suffering seriously since my DZ started to have unresponsive touchscreen and softkeys.
Switched it off and on.
Took out the battery.
Erased cache and dalvik cache. Still no help.
Even in 4EXT recovery, touch didnt respond properly.
I too thought its time for a new Device.
Later on, what i observed was sometimes, when i locked and unlocked my device, then for some 1/2 minute, my soft keys and touch responded. And again it would go dumb.
It was so painfull.
Then i thought of, restoring my Stock nandroid back.
Deleted Android folder from SDcard, even some other folders created by some applications.
Atlast with lots of trouble, i restored back.
Now things are fine again.
Touch is perfectly fine now.
Im posting this, as someday someone may get a clue that these errors can be due to Software issues rather than a hardware.
Thanks...
arunal_123 said:
Im sorry i have no idea about your device issues. As per your description, i guess its a hardware issue.
_____________________________________
For me, yesterday whole day i too was suffering seriously since my DZ started to have unresponsive touchscreen and softkeys.
Switched it off and on.
Took out the battery.
Erased cache and dalvik cache. Still no help.
Even in 4EXT recovery, touch didnt respond properly.
I too thought its time for a new Device.
Later on, what i observed was sometimes, when i locked and unlocked my device, then for some 1/2 minute, my soft keys and touch responded. And again it would go dumb.
It was so painfull.
Then i thought of, restoring my Stock nandroid back.
Deleted Android folder from SDcard, even some other folders created by some applications.
Atlast with lots of trouble, i restored back.
Now things are fine again.
Touch is perfectly fine now.
Im posting this, as someday someone may get a clue that these errors can be due to Software issues rather than a hardware.
Thanks...
Click to expand...
Click to collapse
After reading through that, I think what I'm going to do is probably back up my essential stuff on my SD card to my computer, completely wipe it and transfer the stuff back and do a fresh, rooted stock rom install to see if that might help. I'll report back with the results here after about a day of use or so
So I tried what you posted for your issues, and it didn't help much sadly. Needless to say I have a new daily driver phone now, so I'm gonna turn my Vision into a social/media device so it doesn't go to waste

G4 Bootloop

Hi Guys,
i am really confused and a little bit angry. The Following happened to me today:
My Phone (Unrooted, Locked BL) was behaving weird this morning.
It just randomly crashed and wouldn't boot up.
Eventually i got it to boot once or twice, but still it crashed, shut down and Bootloop.
A Reqular Factory Reset did nothing. now i'm trying to install the Regular KDZ-File for the H815, but things are just not working as expected.
Has anyone else had this problem before?
Is it normal that the LG Flash Tool is on 1% for over 5 Minutes and nothing changes on the Phone screen?
I want to know what has broken my phone so bad, cause this time, I just used it the way it was supposed to be used, no hard drops, no rooting, no changing of software in any means.
First LG Phone and it broke with no warning and no explenation. I'm a little disappointed right now.
Greetz
Esok
Same
The same happened to mine. Are you able to get to download mode by powering off your phone and plugging it into your computer? Im able to flash stock ROMs but nothing helps. The phone reboots by itself at random times and makes it into the operating system a few times but is never usable.
martinsavvy said:
The same happened to mine. Are you able to get to download mode by powering off your phone and plugging it into your computer? Im able to flash stock ROMs but nothing helps. The phone reboots by itself at random times and makes it into the operating system a few times but is never usable.
Click to expand...
Click to collapse
Hey,
yes i can get into download mode.
I am able to flash files, but the phone wont boot up anymore.
I just want to save my data, but i guess i wont be able to do so.
So i have to get to the store and get a new g4
Luckily i made a backup of my two weeks ago, so not much will be lost.
I also send an email to the LG customer Service, will post their reply here too.
I am really disappointed by LG at this point, i usually had motorola phones and they didn't have random errors like this one.
I switched to LG, cause G4 sounded awesome, but this error is making me sad.
I am really thinking that i won't buy another LG Product, which is making me sad too, cause usually most things made by them are great.
Greetz Esok
//==============First Request by me:======================
Hello dear LG-Service Team,
i just bought the premium product LG-G4.
Since some days, the Phone is beginning to hang and reboot, resulting in a bootloop.
Sometimes the phone boots, than optimizing Android for about 30 minutes (100+ Apps installed). After this happened, i kann use it again, but not fully.
To shortcut eventual questions:
The Phone is in factory State, no Custom Rom installed. The bootloader is locked and the Phone has not been rooted.
The mistake seems to come from your firmware.
I am really disappointed, because i paid a lot of money and no have a product which is barely usable.
I switched to LG because of the G4 and i don't want to regret this decision.
Kind regards
<<Esok>>
//=========================Reply======================
Dear Mr. <<Esok>>
thanks for Contacting LG-Electronics Germany
We regret the problems you have with your smartphone.
Probably the reason is a Update-Error in the Google Play Services.
To check this, start your device and activate ariplane mode.
in Settings ->Apps->All-> Google Play Services coose Uninstall Updates.
Afterwards turn airplane mode off.
Android will update the Google Play Services with a working Version.
If this is not working and your Phone is in Warranty, you got the possibility to send in the Phone, for a free Hard- and Software Check-up.
To trigger this process, please send us the following data via Email:
Phone Number, name, Adress, Buy date, Imei-Number, Serial Number, Modell, Color and a detailled Description of the Error.
After getting your data, we will send you an reply formular via email, with which you can send in the phone for free.
Please print the Coupon and go to you next mail station.
Please pack the device secure and put the Battery, a copy of the bill and a description of the error in the package too.
You can also bring the Phone to the retailer.
The average time for a repair is 5 Days.
You can also call us on 01806115411 to get contact and boost the process.
I hope i answered all your quetions.
kind regards
<<Lg-Customer Service>>
//===================================================================
Email and response, translated by me, so there might be some mistakes...
I don't like the response, it feels like not being taken seriously.
Well, nevertheless, i will go to the retailer and will see what happens.
I will keep you updated.
What do you think of this response?
Greetz Esok
That response is terrible lol. I called in and they said they do not support my phone because it is an international version. So there was nothing they could do for me.
I have a similiar issue, but mine was due to a OTA update, and I didn't know about the download mode until now.
Thanks.
Any tips when I can get into the download mode? I just wanna recover my personal data (images, and texts)? Flashing STOCK image would preserve the personal data right?
While your phone is off, plug it into your computer while holding volume up. If you are using LG flash tool to flash a .KDZ firmware file, you will come across an option that says Normal flash or CSE Flash. Normal flash will not wipe data, while CSE Flash will. I have flashed stock images and it didn't work. Hopefully it works for you though.
martinsavvy said:
That response is terrible lol. I called in and they said they do not support my phone because it is an international version. So there was nothing they could do for me.
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+1 I'm in same boat and exact same issue with my H815. I love the device but this is unacceptable.
I'm having the same problem, it just happened to me all of a sudden and now I can't even get to the boot animation. I've been able to get into recovery 2 or 3 times but usually it just restarts before it even gets there. I recently updated to the newest xposed framework (though I've restarted just fine a few times after I installed it), did anyone else here do the same?
When I get home from work I'm going to keep attempting to fix it, I've flashed my current TOT but it failed after rebooting. I don't know if I'm having the same problem as everyone else but I'll update if I can find a solution.
same issue here on the at&t 810. Starting about 3 days ago I started getting random reboots + bootloops. Sometimes it would boot to the LG logo and stick, sometimes to the AT&T logo and stick, sometimes to the OS and freeze after the lock screen appeared. I can get into the OS and use it for awhile, then it will restart and it all begins again. 2 factory resets so far and no dice. I am rooted on 10e but have a warranty device on the way which undoubtedly will be on a higher firmware and will likely miss out on the potential coming bootloader unlock. At this point I am probably going to sell on craigslist and get a 6p. The phone is great when it works and I love the size, the looks, and the screen, but the lag and these reboots are unacceptable.
Just a short update by me:
I gave it to the retailer, they said it would take about 10 Days.
I hope this stuff won't happen again or this was the last time i am buying a LG Product.
I think i would have been better off by sending it directly to LG but nevertheless, maybe giving it to the retailer will make my warranty stay longer
I will keep you updated, including firmware Version the phone has after sending it in and so on.
All of the sudden my phone today just froze leaving me with a black background and no animations, the phone is very hot if I try to use it on that moment. Even when I reboot the phone stays very very slow and says system it's no responding.
What can I do? Even when a Reboot it some times works normal then suddenly does it again.
atrix_noob said:
All of the sudden my phone today just froze leaving me with a black background and no animations, the phone is very hot if I try to use it on that moment. Even when I reboot the phone stays very very slow and says system it's no responding.
What can I do? Even when a Reboot it some times works normal then suddenly does it again.
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Sounds like a heat problem in your case.
What happens if you pull out the battery, wait 10 minutes to let the phone get cold and than reboot?
Well, no luck on my end. I could only even get into recovery one out of every 50 times or so that I tried, and when I managed to I wasn't able to sideload any system software because it wouldn't initialize the driver (my computer recognized the phone just fine, except the ADB portion). Clearing the data did nothing either. Luckily I'm on Sprint and the phone's being recalled anyway, so I just walked in and they swapped it no questions asked. At least after flashing a TOT and clearing the data they shouldn't have an easy way to tell I was rooted or anything.
esok44 said:
Sounds like a heat problem in your case.
What happens if you pull out the battery, wait 10 minutes to let the phone get cold and than reboot?
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Thanks for replying, I completely restored phone today and was a success. No more black background.
same random rebooting issue here as well. and I just bought this phone brand new from a 3rd party :/
Update: I seem to have gotten past the problems after updating to 10n. Now running stock debloated 10n rom with no reboot issues (so far)
Update 2: Had 1 - 2 cycle bootloop on 10n
esok44 said:
Just a short update by me:
I gave it to the retailer, they said it would take about 10 Days.
I hope this stuff won't happen again or this was the last time i am buying a LG Product.
I think i would have been better off by sending it directly to LG but nevertheless, maybe giving it to the retailer will make my warranty stay longer
I will keep you updated, including firmware Version the phone has after sending it in and so on.
Click to expand...
Click to collapse
I don't see how you giving your phone to your retailer will extend your warranty. That makes absolutely no sense, since your warranty begins from your date of purchase.
My phone also ended up with the bootloop and having to exchange with a new unit. I'm on the TMO Variant H811.
Sfkn2 said:
I don't see how you giving your phone to your retailer will extend your warranty. That makes absolutely no sense, since your warranty begins from your date of purchase.
My phone also ended up with the bootloop and having to exchange with a new unit. I'm on the TMO Variant H811.
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Click to collapse
Actually German Law is a little bit different.
Regular warranty is not what i meant in my post, i meant the "Gewährleistung" its an additional kind of warranty given out by the retailer.
There are some cases in which this "Gewährleistung", which usually lasts for about 2 Years is made longer. Mostly this happens when the retailer would have to send in a product for the third time, they basically give out a new one, which will be treated like a NEW device. So new Warranty, new "Gewährleistung".
I hope this somehow made sense
Today i got my phone back.
They repaired it.
Everything is like it was before, so i am pretty sure they didn't change it.
Firmware Version is 10d.
The Phone is working so far.
Will keep you updated if anything changes.
Greetz Esok
same issues unlocked ... rooted ... android 6.0 hard reset doesnt work ... kdz method stay at 5% and nothing happend .. etc etc

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