Develop Bugs

[Q] incredible keeps on rebooting?

I have a co-worker with Droid incredible and every time she turns the device on, it is stuck at the white HTC screen. Once in awhile, she'll be able to see the lock screen, but then the device will reboot again. I tried going into the recovery by pressing vol. down + power, but when I choose recovery, it gets stuck at the white screen again.
She does not have an insurance on the phone, is there a possible fix to this problem?
Thank you in advance.

Is it rooted or what? What did she or you do before this happened? Try to flash a rom or diff kernel?
Sent from my ADR6300 using XDA App

cheols46 said:
I have a co-worker with Droid incredible and every time she turns the device on, it is stuck at the white HTC screen. Once in awhile, she'll be able to see the lock screen, but then the device will reboot again. I tried going into the recovery by pressing vol. down + power, but when I choose recovery, it gets stuck at the white screen again.
She does not have an insurance on the phone, is there a possible fix to this problem?
Thank you in advance.
Click to expand...
Click to collapse
Download this file
http://www.fourty.net/~berzerker/stockstuff/PB31IMG_3.26.605.1_RUU.zip
Rename that file PB31IMG.zip, put that on the root of the SD card, boot the phone into bootloader mode by pressing vol - & power. Let the update run its course, and she will go back to a TOTAL stock 2.2.
EDIT: She will lose all her texts, have to re-download all her apps, and set her homescreens up again, but I don't think you have any other option if it keeps getting stuck at the white HTC screen.

If it's stock already or if rooted and the PB31IMG from the above post doesn't work, she simply needs to do a warranty exchange. We are, after all, still within the warranty period.

najaboy said:
If it's stock already or if rooted and the PB31IMG from the above post doesn't work, she simply needs to do a warranty exchange. We are, after all, still within the warranty period.
Click to expand...
Click to collapse
How would that not work? Its the stock rom, signed. I myself have done this before. Why go exchange it and get a crappy refurb (most likely SLCD )that, more likely than not, has problems? Why not fix the problem and keep the one that she has?
If they didn't want to do that they could go to shipped-roms.com and download the RUU from there and flash it back to stock that way also.

g00s3y said:
How would that not work? Its the stock rom, signed. I myself have done this before. Why go exchange it and get a crappy refurb (most likely SLCD )that, more likely than not, has problems? Why not fix the problem and keep the one that she has?
If they didn't want to do that they could go to shipped-roms.com and download the RUU from there and flash it back to stock that way also.
Click to expand...
Click to collapse
It ain't gonna work if it's a hardware failure, which seems a bit too common with the first run of Incredibles. No software is going to fix a problem with the SoC, which is why I said if the RUU doesn't work, she needs to do a warranty exchange.

The phone is completely stock.
She had to cut the line off and use company phone for about a month or two due to her personal problems. Now she's trying to get back on line with Verizon, but it's keep on rebooting itself so there's noway put it back on again..
Does Verizon/HTC do warranty on the phone even though she's not on the Verizon with the Incredible?

cheols46 said:
The phone is completely stock.
She had to cut the line off and use company phone for about a month or two due to her personal problems. Now she's trying to get back on line with Verizon, but it's keep on rebooting itself so there's noway put it back on again..
Does Verizon/HTC do warranty on the phone even though she's not on the Verizon with the Incredible?
Click to expand...
Click to collapse
I doubt they do, but you could just put it back on the plan, and take it into a verizon 30mins later. Tell them you hit *228 & #2 to update the prl and your phone rebooted and keeps doing so.

Thanks. If everything fails, I'll just go ahead and do that..

There's another version of recovery that lets you wipe the phone - you can search if I'm wrong, but I'm pretty sure that instead of pwr<->vol down it was pwr<->touchball. There, you'll be able to wipe the phone.
I had a similar problem with a phone that I just sent back for warranty repairs. The upside was I did get past the white splash screen. The downside was a few days later, the phone finally kicked the bucket and wouldn't power at all.

This fixed my issue. I was able to retreive my pictures after everyone else was saying to forget about it including HTC and Verizon.. I think this is a pearl as so many Incredible users have posted the constant reboot issue. Thank you Thank you Thank you!!

Another rebooting SLCD Incredible
Hi guys,
Just wanted to let you all know that this week, my wife's SLCD Droid Incredible started randomly rebooting. I had her on the Virtuous stock-based ROM and the SLCD ClockworkMod Recovery, and she had a TON of crap apps (pregnancy, game, live wallpaper, etc.)
I was able to back up the phone if I left the back cover off, but everything I did was time/heat sensitive. I wiped the phone and when setting it backup, got the bootloops after downloading only five or six market apps, not running any of them.
Last night I went back to stock (S-ON, Stock November PB31IMG.zip bootloader update). Again, after getting back to complete stock, it locked up after a few market apps were downloaded.
I called Verizon this morning from MY AMOLED Incredible, and they first had me describe the issues in detail (30 minutes), then try and repeat the issue (20 seconds after opening Google maps and starting a navigation session *quick heat*). She transfered me to "Level 2 Support", then he wanted to walk me through resetting to factory defaults on the phone via the SD card and storage settings. I noticed he wanted me to wipe the Internal storage, so I told him I needed to first backup the DCIM folder full of personal pics and videos to my SD card. He waited patiently while I backed them up (20 minutes). When finished, he had me wipe the phone+EMMC. I left the cover off so we could get through the initial setup, the put it back on after setting it up. He had me do *228 option 1, after the phone rebooted he wanted me to try and do "normal tasks" like downloading apps to get the phone to repeat the issue, if possible. I simply opened up Google Maps, started navigation and 1 second later, the phone went into bootloops. He promptly set up an "in-warranty" replacement to be overnighted to my house.
I do not have any monthly insurance on my phones, so I thought it was great deal that Verizon can issue an advance warranty replacement with return shipping, overnight, no less. Most companies would tell a customer to contact HTC directly. I am sure that is what Alltel used to do. I don't think VZW did it because we have corporate discount, I think this is standard service they provide for all their customers.
For any of you having this issue, here's what I recommend:
**If your phone is continually rebooting, pull your battery and let it sit out of the phone so they can cool for at least 20 minutes... Alternatively, you could probably put your battery in the freezer for 10-20 minutes and get a little extra "cold time" out of the phone before it bootloops**
1. Sync your apps with an app service like Appbrain to easily retrieve the list of apps you had.
2. Backup your call history and bookmarks using an app or two from the market. I have used free ones before, they should be easy to find.
3. Back up your Internal Storage and SD card to your computer (and preferably to a backed up location on your PC)
4. Revert to S-ON, and Stock ROM, if you are not already on one.
5. Set up only the basic functions on your phone (don't download any apps), then test that it is a heat issue by simply opening up Google maps and navigating anywhere.
6. Call Verizon and wait PATIENTLY on the phone as they walk you through their hoops. Expect this to take an hour or three. Just do as they say, as they have to make sure you indeed have a defective phone.
7. Profit.
Hope it helps,
jakewill

6. Call Verizon and wait PATIENTLY on the phone as they walk you through their hoops. Expect this to take an hour or three. Just do as they say, as they have to make sure you indeed have a defective device
jakewill
Click to expand...
Click to collapse
Ditto I have always had a pleasant outcome talking to the phone reps. Remember they are just doing their job and they are probably doing this exact same long process all day..
Wish I could say the store reps we're just as good but it's pretty hit and miss.
Sent from my ADR6300 using XDA Premium App

g-sensor

Does anyone's G-sensor work? i ran the htc function test and it's not working. Any solutions? I've try a factory reset but no joy.

http://forum.xda-developers.com/showthread.php?t=1586177

Mine stopped working last night.
When I tried the calibrator it failed saying "calibration aborted" the sensor checker also failed.
I went to the task manager and ended all tasks, I rebooted but no change so I switched off the phone then back on again and all was working
I will have to keep an eye on this

Bixx said:
Mine stopped working last night.
When I tried the calibrator it failed saying "calibration aborted" the sensor checker also failed.
I went to the task manager and ended all tasks, I rebooted but no change so I switched off the phone then back on again and all was working
I will have to keep an eye on this
Click to expand...
Click to collapse
this is indeed a very weird thing mate, it's happening to a lot of people...
I'm sure it's a tegra3 related issue. Probably fixed on the next update.
Now that i think about it...i don't remember to have turnned off my phone when i had that issue...LOL

in conclusion to this subject, my latest "possible" fix is, fully drain your phone out of juice untill it doesn't power up and charge it again.
it should work afterwards.

casca said:
in conclusion to this subject, my latest "possible" fix is, fully drain your phone out of juice untill it doesn't power up and charge it again.
it should work afterwards.
Click to expand...
Click to collapse
Didn't fix it for me...
Skickat från min HTC One X via Tapatalk 2

Have you drained it completly? To the point that the phone doesn't turn on?
Have you tried also killing all tasks in task manager?
Sent from my HTC One X using XDA

G-sensor not working
Tried everything I can think off aside from draining the battery flat. Does the 1.28 rom version fix this issue? Seems like my g-sensor has been dead for a while...
Anyone on 1.28 have this g-sensor issue?

I have the same problem. I wrote a mail to HTC in yesterday about the problem and hopes they got an answer for this iritating issue.
Sendt fra min HTC One X med Tapatalk2

Master-T2006 said:
I have the same problem. I wrote a mail to HTC in yesterday about the problem and hopes they got an answer for this iritating issue.
Sendt fra min HTC One X med Tapatalk2
Click to expand...
Click to collapse
They asked me to send it in for repair - will take up to 3 months....

casca said:
Have you drained it completly? To the point that the phone doesn't turn on?
Have you tried also killing all tasks in task manager?
Sent from my HTC One X using XDA
Click to expand...
Click to collapse
alazarus said:
Tried everything I can think off aside from draining the battery flat. Does the 1.28 rom version fix this issue? Seems like my g-sensor has been dead for a while...
Anyone on 1.28 have this g-sensor issue?
Click to expand...
Click to collapse
Yup. Tried it all and the problem persists. Complete drain, factory reset, secure boot calibration, kill all tasks, ota update to 1.28 (from & to stock), superwiping and flashing a new rom (twice) , running htc's function test and getting "stuck" on the g-sensor test. And more.
Been there, done that.
The sensor doesn't react at all, so rotation won't work and in games like teeter, the ball just sits there no matter how I twist and turn.
And now HTC, via their chat, say that this might not be covered by the warranty since I have unlocked the bootloader. If I turn it in, they'll send it to a service centre, which may decide that the problem was caused by me (which is impossible since it was already there on stock), which would mean that 1) I'd have to pay for any repair or 2) I'd have to pay for "wasting their time" and cough up money for securely shipping it to/from the repair centre. Yay.
On the up side, the normal calibration aborts if I move the phone during the process, which to me would indicate that the sensor is working at SOME level, right?
Skickat från min HTC One X via Tapatalk 2

Fruktsallad said:
Yup. Tried it all and the problem persists. Complete drain, factory reset, secure boot calibration, kill all tasks, ota update to 1.28 (from & to stock), superwiping and flashing a new rom (twice) , running htc's function test and getting "stuck" on the g-sensor test. And more.
Been there, done that.
The sensor doesn't react at all, so rotation won't work and in games like teeter, the ball just sits there no matter how I twist and turn.
And now HTC, via their chat, say that this might not be covered by the warranty since I have unlocked the bootloader. If I turn it in, they'll send it to a service centre, which may decide that the problem was caused by me (which is impossible since it was already there on stock), which would mean that 1) I'd have to pay for any repair or 2) I'd have to pay for "wasting their time" and cough up money for securely shipping it to/from the repair centre. Yay.
On the up side, the normal calibration aborts if I move the phone during the process, which to me would indicate that the sensor is working at SOME level, right?
Skickat från min HTC One X via Tapatalk 2
Click to expand...
Click to collapse
My question is, was it working when you got it in the first place?
Mine unlocked itself after about 48hours...
The only thing I can remember doing, that I've never said before was that I dropped my phone several times in all possible directions on a very slim carpet as a desperate act...
My thought was, maybe if I drop it and shake it really hard, it might get loose eventually. (Yes I'm a bit crazy... )
It got back to work after 48 painfull hours and lots of failed attempts...

I had this problem, but it was fixed by a reboot. Dont know if that gives you any clues as to whether it is software/hardware related?

Yeah, it looks like some kind of hardware issue. I need to send this phone for repair. HTC has disappointed me - this will be the last HTC phone I purchase. Nothing but problems since day one. Stay people - you have been warned!!!

casca said:
My question is, was it working when you got it in the first place?
Mine unlocked itself after about 48hours...
The only thing I can remember doing, that I've never said before was that I dropped my phone several times in all possible directions on a very slim carpet as a desperate act...
My thought was, maybe if I drop it and shake it really hard, it might get loose eventually. (Yes I'm a bit crazy... )
It got back to work after 48 painfull hours and lots of failed attempts...
Click to expand...
Click to collapse
Actually I'm not quite sure if it worked in the first place, because I bought it used (from a guy who realized he hated Sense after three days). Nothing seems to get it to work, though I'm glad yours did.

Fruktsallad said:
Actually I'm not quite sure if it worked in the first place, because I bought it used (from a guy who realized he hated Sense after three days). Nothing seems to get it to work, though I'm glad yours did.
Click to expand...
Click to collapse
Hum... maybe that's why he sold it sorry to hear it mate...
Well, if you are brave enough to do it, do what I did... shake it a lot, and drop it (from low altitude obviously) into a soft carpet... it might sound crazy, but the shaking could be enough to unlock the sensor... corner drop it all around and good luck! going to google it to see if there is any sort of recent found fix...
in the meantime get the app "sensor list" from the market and tell me the brand of your sensors if you can read it.

I had this issue, 3 days after I got the phone. Tried everything I could think of
(fact resets, etc). Still no joy, so I sent it back to the shop.
When they tested it , it was all workign fine again....
However I have a couple of thoughts on this (not tried it out yet so give it a go).
First of all disable that HTC Gestures/3 Finger rubbish. Secondly ensure Fast Boot is off.
Then re-start phone.
Now , Although I did end up like that, I'm sure it didnt fix the problem immediatley following me disabling those options.
All in all there is definatley something screwing up the G-Sensor, which is seemingly fixable/can be disabled. Its just finding out what it is/how you do it!
Slim

I completely agree on you mate. The question is what.
My subconscious is telling me that it has something to do with the live wallpapers but I have no proof. It's just a stupid hunch, but it wouldn't be my first stupid hunch and I was correct so...
anyway, I've just red this...you guys might want to try and do it.
source: www.androidforums.com
"I just called my vendor, to complain about the auto rotation issue, and here's the step to fix, which worked for me.
Restart the phone, and go to safe mode (restart, and once you see the HTC logo, long press the volume down button), it'll restart again and go into safe mode.
Go to Settings, Display & gestures, G-Sensor Calibration, then calibrate, make sure to put the back of the phone on a level surface, this time, it shows calibration complete not aborted when I did it before in the normal mode.
Restarted the phone and it works fine now.
Thanks,
Mohamed El-Ghazaly"
when in safe mode, I would attempt everything from a "kill all tasks" in device manager to enabling and disabling auto-rotate in display settings.
Good luck guys.

casca said:
in conclusion to this subject, my latest "possible" fix is, fully drain your phone out of juice untill it doesn't power up and charge it again.
it should work afterwards.
Click to expand...
Click to collapse
I did that and i'm so happy now, because the method works for me... Thank you
sent from my HTC One X straight from Denmark

For what its worth I've no issues and have tried to recreate this as I consider whether to return the phone due to screen flicker. Panasonic Gsensor calibrates fine and Elixir gives steady accurate sensor feedback.
Running latest update 1.28.401.9
I have HTC 3 finger gestures off (except one middle one and a v-sign for launching a flagship product with so many issues.)
Sent from this place to that place using the power of shattered dreams and childrens tears.

Is HTC warranty affected by installing ROMs, CWM etc?

I installed Tigger's excellent WildChild ROM a couple of weeks ago using CWM. My phone is S-ON, so I unlocked the bootloader by downloading the file from HTC's site.
Now with typical timing my phone appears to have developed an unrelated problem with the touchscreen - after a short while of use, it starts glitching up and the touchscreen goes all screwy, acting as if I'm pressing in places I'm not pressing and stuff like that. I can unglitch it by pressing the power button off then on again, but it's really annoying and makes the phone nearly unusable.
So I'm thinking I'll need to return the phone to HTC - will my warranty be affected because I've unlocked the bootloader? Can I remove stuff like CWM and the modded ROM so when (if) I return it, they won't say I've invalidated the warranty?
Thanks a lot for any help.

No....they already know that you unlocked the bootloader since you did it via HTCdev.....
And PLEASE!!!! THERE IS A Q AND A SECTION HERE!! POST QUESTIONS THERE

csoulr666 said:
No....they already know that you unlocked the bootloader since you did it via HTCdev.....
And PLEASE!!!! THERE IS A Q AND A SECTION HERE!! POST QUESTIONS THERE
Click to expand...
Click to collapse
ah that's brilliant news, thanks for the help
sorry for posting in the wrong place. i'll continue this over in Q & A

Even i had the same problem .i just replaced the charger and reseted my device ,then the glitching had gone , just to make sure try a friend's charger to see weather the glitching is stopped or reduced
Sent from my HTC Wildfire S A510e using xda premium

ashrith n a said:
Even i had the same problem .i just replaced the charger and reseted my device ,then the glitching had gone , just to make sure try a friend's charger to see weather the glitching is stopped or reduced
Sent from my HTC Wildfire S A510e using xda premium
Click to expand...
Click to collapse
Thanks for the suggestion, I actually use several different chargers anyway and it doesn't seem to affect it. I've reset the phone to factory setting and cleared the Dalvic cache several times. Unfortunately problem still exists.
If you've ever tried to use your phone in the rain, the problem is very much like that. I really wish there was a way to fix it, but it looks like I'm going to have to send it back, and hopefully HTC won't complain that I've installed modded ROMs etc.

When I have had that issue when I turn of the screen and look at it at an angle there's usually a little non-glossy spot or two that you can slightly feel.cleaning them off usually fixes it .happens a lot after eating greasy foods. May our Mary not help but better then having to replace it

Repair bricked phone

Hi everybody!
I have an almost 2 years old DHD which I think is completely bricked. It was working for approximately one years perfectly and then suddenly it stopped working. Whenever I tried to turn it on, it only vibrated once and did nothing more. Sometimes it turned on and these working periods were enough to restore to stock condition (It was rooted and had Eng S-OFF before.). I had brought it to service and they said they was not going to repair it as the device got water damaged. I'm pretty sure it was not! After a few weeks, it started working again. I was using it for 3 months then it bricked again and it's the situation today as well.
Previous week I looked into the development thread and saw all of these new amazing roms. So I took my DHD to see if it's working or not. The situation is the same. Everytime I power it on, the phone only vibrates once and nothing happens. I'm not able to get into hboot mode. At some very rare occassions the phone turns on and works flawlessly till reboot. When I connect it with USB, the computer doesn't recognize it. Battery is charged, I even tried another battery.
Does anybody know what happens with the phone? I'm open to any possible solutions to try. Please don't suggest to bring it to service or repair it, because I have another phone, just want to try to recover it and ask your ideas about the problem.
Thanks in advance!
Greetings,
Adam

So you say you cant enter in fastboot or recovery?

Since it's intermittent, my guess is it is a hardware problem. Some kind of bad contact/loose connection. Make sure everything looks good on your battery door and the battery contacts inside the phone.

paescheh said:
So you say you cant enter in fastboot or recovery?
Click to expand...
Click to collapse
I cannot enter into hboot mode. Didn't try recovery, but assume it's the same.
waterbox said:
Since it's intermittent, my guess is it is a hardware problem. Some kind of bad contact/loose connection. Make sure everything looks good on your battery door and the battery contacts inside the phone.
Click to expand...
Click to collapse
I also think it's a hardware problem. Will take a more careful look at the battery.
Sent from my CM10-powered GT-I9103

need help
im having trouble finding post option on page.i recently rooted my phone.all was well until i used font app sms pro and emoji plug in.i also forgot o disable auo update.worked for 10 minutes then apps wouldnt load.whil attempting to uninstall via recovery...since no other options worked...i wiped my system....now recovery says E:no os...please help...im using vm htc 1 v cdma...

goofed again said:
im having trouble finding post option on page.i recently rooted my phone.all was well until i used font app sms pro and emoji plug in.i also forgot o disable auo update.worked for 10 minutes then apps wouldnt load.whil attempting to uninstall via recovery...since no other options worked...i wiped my system....now recovery says E:no os...please help...im using vm htc 1 v cdma...
Click to expand...
Click to collapse
Wrong sub forum buddy, post in the One V Forum.

Its possible that there isn't "water damage", but there could be moisture getting into the phone causing it to act erratic. To cancel out that possibility, submerge it in a closed container full of rice for a few days
Sent from a satellite

G4 Bootloop

Hi Guys,
i am really confused and a little bit angry. The Following happened to me today:
My Phone (Unrooted, Locked BL) was behaving weird this morning.
It just randomly crashed and wouldn't boot up.
Eventually i got it to boot once or twice, but still it crashed, shut down and Bootloop.
A Reqular Factory Reset did nothing. now i'm trying to install the Regular KDZ-File for the H815, but things are just not working as expected.
Has anyone else had this problem before?
Is it normal that the LG Flash Tool is on 1% for over 5 Minutes and nothing changes on the Phone screen?
I want to know what has broken my phone so bad, cause this time, I just used it the way it was supposed to be used, no hard drops, no rooting, no changing of software in any means.
First LG Phone and it broke with no warning and no explenation. I'm a little disappointed right now.
Greetz
Esok

Same
The same happened to mine. Are you able to get to download mode by powering off your phone and plugging it into your computer? Im able to flash stock ROMs but nothing helps. The phone reboots by itself at random times and makes it into the operating system a few times but is never usable.

martinsavvy said:
The same happened to mine. Are you able to get to download mode by powering off your phone and plugging it into your computer? Im able to flash stock ROMs but nothing helps. The phone reboots by itself at random times and makes it into the operating system a few times but is never usable.
Click to expand...
Click to collapse
Hey,
yes i can get into download mode.
I am able to flash files, but the phone wont boot up anymore.
I just want to save my data, but i guess i wont be able to do so.
So i have to get to the store and get a new g4
Luckily i made a backup of my two weeks ago, so not much will be lost.
I also send an email to the LG customer Service, will post their reply here too.
I am really disappointed by LG at this point, i usually had motorola phones and they didn't have random errors like this one.
I switched to LG, cause G4 sounded awesome, but this error is making me sad.
I am really thinking that i won't buy another LG Product, which is making me sad too, cause usually most things made by them are great.
Greetz Esok

//==============First Request by me:======================
Hello dear LG-Service Team,
i just bought the premium product LG-G4.
Since some days, the Phone is beginning to hang and reboot, resulting in a bootloop.
Sometimes the phone boots, than optimizing Android for about 30 minutes (100+ Apps installed). After this happened, i kann use it again, but not fully.
To shortcut eventual questions:
The Phone is in factory State, no Custom Rom installed. The bootloader is locked and the Phone has not been rooted.
The mistake seems to come from your firmware.
I am really disappointed, because i paid a lot of money and no have a product which is barely usable.
I switched to LG because of the G4 and i don't want to regret this decision.
Kind regards
<<Esok>>
//=========================Reply======================
Dear Mr. <<Esok>>
thanks for Contacting LG-Electronics Germany
We regret the problems you have with your smartphone.
Probably the reason is a Update-Error in the Google Play Services.
To check this, start your device and activate ariplane mode.
in Settings ->Apps->All-> Google Play Services coose Uninstall Updates.
Afterwards turn airplane mode off.
Android will update the Google Play Services with a working Version.
If this is not working and your Phone is in Warranty, you got the possibility to send in the Phone, for a free Hard- and Software Check-up.
To trigger this process, please send us the following data via Email:
Phone Number, name, Adress, Buy date, Imei-Number, Serial Number, Modell, Color and a detailled Description of the Error.
After getting your data, we will send you an reply formular via email, with which you can send in the phone for free.
Please print the Coupon and go to you next mail station.
Please pack the device secure and put the Battery, a copy of the bill and a description of the error in the package too.
You can also bring the Phone to the retailer.
The average time for a repair is 5 Days.
You can also call us on 01806115411 to get contact and boost the process.
I hope i answered all your quetions.
kind regards
<<Lg-Customer Service>>
//===================================================================
Email and response, translated by me, so there might be some mistakes...
I don't like the response, it feels like not being taken seriously.
Well, nevertheless, i will go to the retailer and will see what happens.
I will keep you updated.
What do you think of this response?
Greetz Esok

That response is terrible lol. I called in and they said they do not support my phone because it is an international version. So there was nothing they could do for me.

I have a similiar issue, but mine was due to a OTA update, and I didn't know about the download mode until now.
Thanks.
Any tips when I can get into the download mode? I just wanna recover my personal data (images, and texts)? Flashing STOCK image would preserve the personal data right?

While your phone is off, plug it into your computer while holding volume up. If you are using LG flash tool to flash a .KDZ firmware file, you will come across an option that says Normal flash or CSE Flash. Normal flash will not wipe data, while CSE Flash will. I have flashed stock images and it didn't work. Hopefully it works for you though.

martinsavvy said:
That response is terrible lol. I called in and they said they do not support my phone because it is an international version. So there was nothing they could do for me.
Click to expand...
Click to collapse
+1 I'm in same boat and exact same issue with my H815. I love the device but this is unacceptable.

I'm having the same problem, it just happened to me all of a sudden and now I can't even get to the boot animation. I've been able to get into recovery 2 or 3 times but usually it just restarts before it even gets there. I recently updated to the newest xposed framework (though I've restarted just fine a few times after I installed it), did anyone else here do the same?
When I get home from work I'm going to keep attempting to fix it, I've flashed my current TOT but it failed after rebooting. I don't know if I'm having the same problem as everyone else but I'll update if I can find a solution.

same issue here on the at&t 810. Starting about 3 days ago I started getting random reboots + bootloops. Sometimes it would boot to the LG logo and stick, sometimes to the AT&T logo and stick, sometimes to the OS and freeze after the lock screen appeared. I can get into the OS and use it for awhile, then it will restart and it all begins again. 2 factory resets so far and no dice. I am rooted on 10e but have a warranty device on the way which undoubtedly will be on a higher firmware and will likely miss out on the potential coming bootloader unlock. At this point I am probably going to sell on craigslist and get a 6p. The phone is great when it works and I love the size, the looks, and the screen, but the lag and these reboots are unacceptable.

Just a short update by me:
I gave it to the retailer, they said it would take about 10 Days.
I hope this stuff won't happen again or this was the last time i am buying a LG Product.
I think i would have been better off by sending it directly to LG but nevertheless, maybe giving it to the retailer will make my warranty stay longer
I will keep you updated, including firmware Version the phone has after sending it in and so on.

All of the sudden my phone today just froze leaving me with a black background and no animations, the phone is very hot if I try to use it on that moment. Even when I reboot the phone stays very very slow and says system it's no responding.
What can I do? Even when a Reboot it some times works normal then suddenly does it again.

atrix_noob said:
All of the sudden my phone today just froze leaving me with a black background and no animations, the phone is very hot if I try to use it on that moment. Even when I reboot the phone stays very very slow and says system it's no responding.
What can I do? Even when a Reboot it some times works normal then suddenly does it again.
Click to expand...
Click to collapse
Sounds like a heat problem in your case.
What happens if you pull out the battery, wait 10 minutes to let the phone get cold and than reboot?

Well, no luck on my end. I could only even get into recovery one out of every 50 times or so that I tried, and when I managed to I wasn't able to sideload any system software because it wouldn't initialize the driver (my computer recognized the phone just fine, except the ADB portion). Clearing the data did nothing either. Luckily I'm on Sprint and the phone's being recalled anyway, so I just walked in and they swapped it no questions asked. At least after flashing a TOT and clearing the data they shouldn't have an easy way to tell I was rooted or anything.

esok44 said:
Sounds like a heat problem in your case.
What happens if you pull out the battery, wait 10 minutes to let the phone get cold and than reboot?
Click to expand...
Click to collapse
Thanks for replying, I completely restored phone today and was a success. No more black background.

same random rebooting issue here as well. and I just bought this phone brand new from a 3rd party :/
Update: I seem to have gotten past the problems after updating to 10n. Now running stock debloated 10n rom with no reboot issues (so far)
Update 2: Had 1 - 2 cycle bootloop on 10n

esok44 said:
Just a short update by me:
I gave it to the retailer, they said it would take about 10 Days.
I hope this stuff won't happen again or this was the last time i am buying a LG Product.
I think i would have been better off by sending it directly to LG but nevertheless, maybe giving it to the retailer will make my warranty stay longer
I will keep you updated, including firmware Version the phone has after sending it in and so on.
Click to expand...
Click to collapse
I don't see how you giving your phone to your retailer will extend your warranty. That makes absolutely no sense, since your warranty begins from your date of purchase.
My phone also ended up with the bootloop and having to exchange with a new unit. I'm on the TMO Variant H811.

Sfkn2 said:
I don't see how you giving your phone to your retailer will extend your warranty. That makes absolutely no sense, since your warranty begins from your date of purchase.
My phone also ended up with the bootloop and having to exchange with a new unit. I'm on the TMO Variant H811.
Click to expand...
Click to collapse
Actually German Law is a little bit different.
Regular warranty is not what i meant in my post, i meant the "Gewährleistung" its an additional kind of warranty given out by the retailer.
There are some cases in which this "Gewährleistung", which usually lasts for about 2 Years is made longer. Mostly this happens when the retailer would have to send in a product for the third time, they basically give out a new one, which will be treated like a NEW device. So new Warranty, new "Gewährleistung".
I hope this somehow made sense

Today i got my phone back.
They repaired it.
Everything is like it was before, so i am pretty sure they didn't change it.
Firmware Version is 10d.
The Phone is working so far.
Will keep you updated if anything changes.
Greetz Esok

same issues unlocked ... rooted ... android 6.0 hard reset doesnt work ... kdz method stay at 5% and nothing happend .. etc etc