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I had several bugz on my HTC Surround. Marketplace stopped working, my email quit working, I couldn't fix or update anything. So I hard reset the phone and connected to the computer and to my surprise the Zune software reinstalled all of my apps (in the background without my knowledge) and everything now works fine. All I had to do was reset my email and other personal settings.
Well that's certainly good news, I was wondering how that was going to work with paid apps, especially since Zune doesn't show them anywhere.
well for paid apps even if you uninstall them, you can reinstall them later for free as they're tied to your windows live account. it's not like desktop software where you need a serial key, your windows live account is all thats needed as the purchases are kept on history. recently when i purchased an app, i was given an invoice a week later, and on there it also shows purchase history (including ones across xbox).
Your Milage May Vary
I have found that this is true to a point, I have had the HTC Surround, the Samsung Focus and Have finalized on the HD7 (To me the best for my usage/preferences) and excluding carrier branded apps, the Zune software saved & reinstallled about 80% of my apps (this is a guestimate derived from using the three devices and not a hard number based on any formal testing) it seems that some apps like Acrobat reader and Google search had to be reinstalled manually (I have no idea why but they were not part of the auto re-install). Anyway these are my observations so far.
Cheers
BR
Apps installed from Zune on the PC will automatically restore after a hardset. Apps installed from the marketplace directly on the phone will not.
I ended up having to swap my Surround for another Surround (broken camera button) and went through the same thing. It installed several of the programs I had, but I think it only did a few because the others I bought through the phone and never "synced" it again. That's my only guess anyway.
I'm glad once it's purchased, it is tied to the account!
And what about the app's data? When Zune restores the apps, it restores the app data also? Like, saved levels of a game, etc?
Unfortunatly, this does no happen on ZuneHD. Only the apps are resintalled, but never the data.
hopefully when we get the first update and Zune makes a backup, we can then do manual backups, or at least restores back to the last update.
I had a device where I conncected it in such a way that zune saw it and complained that there was no backup and the device would require a hard reset, or to get the rom from my maunfacturer or carrier, I don't remember the exact wording, but it did mention there were no backups to restore
Hi im currently contemplating exchanging my hd7 for a samsung omnia 7 but I just realised, how would I go about transferring my paid apps from the hd7 to the sammy as there ain't no back up option in Zune as there is in itunes anyone know what I should be doing
If you downloaded them from the Zune software in the computer it should automatically re-download/install them. If you downloaded them on the phone then you'll have to re-download them manually from the phone.
When you click buy it should tell you that you've already purchased it and give you the option to download it again.
ok cheers was worried it would charge me again thx
Yeah, just make sure you sign in with the same Windows Live ID and all will be good.
Exactly, it's similar to the iTunes Store, the apps are not linked to the phone, only to the Live ID that they were purchased from.
Hoping they will add some backup functionality soon to Zune properly as having Zune put some apps on but having do some yourself via the phone is a tad annoying
The only problem is that you'll lose all application data and settings (e.g. login info for Google Reader, ebooks for your reader etc. etc.), and there's no [easy] way to back them up. You can probably unlock your phone, connect it as USB drive, transfer files, copy and rename them, but that's a major hassle and isn't guaranteed to work for all apps, so probably not worth it...
Yup, and that's one of my biggest gripes about this, I installed the HTC Notes app via Zune, put some info in there etc, then forgot before I redid my phone, Zune put the app back on but no sign of the data, stupid mistake, my fault, but come on Microsoft!
Yes, this is somewhat unforgivable especially given that it's trivial to implement in WP7 (unlike WM) since apps aren't allowed to write anything outside their sandboxes. You probably just need to copy the contents of the Apps folder, and maybe some licensing information elsewhere.
My guess is that there's no app backup simply because .xap files are so easy to crack once you get them, so once they get on your PC protection is removed in a matter of seconds. Not that keeping them on the phone prevents anything but still, it makes things a bit more difficult.
My take on this is that app backup will come when MS improves their protection system in Marketplace, which may take a while. Or it will be done unofficially here, it's not that difficult once a stable method of unlocking/getting access to filesystem arrives.
We really don't need App backup though, we need App data backup. The App and data are stored in different directories, so it would pose no risk to the DRM.
It'd make sense to have a backup option in Zune where it, as part of the sync process, once a week or so backs up all user-accessible data.
What I don't like is the fact that on hard-reseting your phone it will only auto-install apps "purchased" thru Zune (the desktop software) and not apps purchased directly from the phone. There doesn't seem to be a app-purchase-history available either, so in a few months I can foresee this being a big problem. You've gone thru hundreds of different apps and all of a sudden need to reset your phone; sync it back up with Zune and it starts installing all the apps you've ever bought/tried. There needs to be a history where one can delete apps (or at least select that they don't auto-install on reset).
emigrating said:
We really don't need App backup though, we need App data backup. The App and data are stored in different directories, so it would pose no risk to the DRM.
Click to expand...
Click to collapse
You are right, backing up just the app data without the .xap files would work for me just fine, the backup mechanism could just launch installation of apps from the Marketplace, I wouldn't mind that.
This solution, however, would require some smart mechanism that would only transfer app data after respective apps are already installed, otherwise I would expect a lot of people getting confused and complaining a lot.
I haven't bought a single application via desktop Zune, by the way - where does it store the .xap files? What would happen if you just copied a .xap there?
from word around, when the first update comes out, it should bring backup and restore capabilities using zune desktop. this should meet all your needs.
vangrieg, in terms of downloading via the phone, i'm presuming it's the same as if you downloaded a zip file from the web and clicked run, rather than save, the xap is downloaded and auto extracted and installed, and then the xap is disgarded.
vangrieg said:
I haven't bought a single application via desktop Zune, by the way - where does it store the .xap files?
Click to expand...
Click to collapse
It doesn't. The process is; You "purchase" an app or game thru the desktop software and it's automatically downloaded and installed on your phone within a few minutes. The .xap is never downloaded onto your computer.
What I was getting at previously was that apps purchased directly on the phone does not seem to re-install automatically after a device hard-reset whereas apps purchased on the desktop does. There seems to be a disconnect between services here.
So Zune just automatically redownloads apps? Then it has to have a list somewhere, so I guess this could be worked around.
emigrating said:
I can foresee this being a big problem. You've gone thru hundreds of different apps and all of a sudden need to reset your phone; sync it back up with Zune and it starts installing all the apps you've ever bought/tried. There needs to be a history where one can delete apps (or at least select that they don't auto-install on reset).
Click to expand...
Click to collapse
This is very annoying! I've flashed a few times and it will install all the apps you've installed using Zune and you cannot stop them. You cannot remove them from the list in Zune.
vangrieg said:
So Zune just automatically redownloads apps? Then it has to have a list somewhere, so I guess this could be worked around.
Click to expand...
Click to collapse
There is a list in Zune where you can see all the apps you've installed. Go to Settings (up by your login name) then,
Account -> Purchase History -> Apps
Well, first of all hello to everyone! I am new in here but have been visiting XDA for a pretty long time now.
Now with the introduction aside, let me get to my issue.
I don't know if you have noticed some problems with non-working live tiles of apps pinned at the home screen, the inability to connect to messaging (Live Messenger, Facebook chat) or other general problems.
Well, I contacted @WinPhoneSupport (as well as many, many other people) to report two problems (the first two mentioned above) that I'm currently experiencing. I was advised by them to restart my phone and then pull my battery for at least two minutes in order to see what happens. So, I left my battery out overnight but my problems weren't fixed.
I was told then to restore my backup and reinstall Mango
After thinking about it for some hours, I thought it would be better to start over again by doing a factory reset but then I suddenly remembered that some things I care about were not saved in the Zune "backup" so now I'm stuck again with the problem.
So, I am now in a dilemma; should I just reset my phone and go my way up till Mango from RTM? If so, is there some homebrew that could save data which is not saved by Zune? I'm interested on saving some ringtones (not available anywhere else!) I downloaded from the Insider app. [ I was considereing using the Windows Phone Device Manager but it can't identified my phone (dev unlocked). ]
or
Is there any way I could possibly fix the "Can't connect to see who's online" error message in Messaging?
I appreciate any help you can provide to my problem.
A factory reset will do. I did it and it was restores to mango, not the pre mango state. Live tiles etc works well after that.
Sent from my LG-E900
astroXP said:
Well, first of all hello to everyone! I am new in here but have been visiting XDA for a pretty long time now.
Now with the introduction aside, let me get to my issue.
I don't know if you have noticed some problems with non-working live tiles of apps pinned at the home screen, the inability to connect to messaging (Live Messenger, Facebook chat) or other general problems.
Well, I contacted @WinPhoneSupport (as well as many, many other people) to report two problems (the first two mentioned above) that I'm currently experiencing. I was advised by them to restart my phone and then pull my battery for at least two minutes in order to see what happens. So, I left my battery out overnight but my problems weren't fixed.
I was told then to restore my backup and reinstall Mango
After thinking about it for some hours, I thought it would be better to start over again by doing a factory reset but then I suddenly remembered that some things I care about were not saved in the Zune "backup" so now I'm stuck again with the problem.
So, I am now in a dilemma; should I just reset my phone and go my way up till Mango from RTM? If so, is there some homebrew that could save data which is not saved by Zune? I'm interested on saving some ringtones (not available anywhere else!) I downloaded from the Insider app. [ I was considereing using the Windows Phone Device Manager but it can't identified my phone (dev unlocked). ]
or
Is there any way I could possibly fix the "Can't connect to see who's online" error message in Messaging?
I appreciate any help you can provide to my problem.
Click to expand...
Click to collapse
I would advise you to reconsider if there is any data that you would like to keep or unwilling to drop before doing any reset...
weijoon said:
I would advise you to reconsider if there is any data that you would like to keep or unwilling to drop before doing any reset...
Click to expand...
Click to collapse
Yes, there's information I would like to keep but I don't know how
For example:
I downloaded 5 ringtones from the "Insider" app, at first I thought Zune would sync them into the Music folder (PC) but that was not the case.
There are a few SMS I would like to keep, they're not that important but it'd be nice to have 'em.
I suppose there's nothing I can do to save my game scores.
I think that's it, I can't remember of anything else Zune hasn't already save on my PC.
I know I could use Windows Phone Device Manager but I can't get it to work. (Yes, my phone it's dev unlocked)
You can try to copy your sms to a word document and upload it to skydrive. But you won't be able to import them back into messaging hub. As for gamescores, only XBOX live games will be saved.
They really need to alter the way Zune does backups. I have some live tiles that wont function but i'll be damned if i have to reset and they install all of my apps and tile locations again.
@morpheuszg That's a good idea, simple but that'll do it
And yes! MSFT gotta do something with Zune when it comes to backing up
Does anyone know whether Windows Phone Device Manager can access the ringtone folder in WP7 and if it's Mango ready?
None of your games progress will be saved, including Xbox Live games. What you wont lose are the achievements you've already unlocked, but you will have to play those games again from the beginning if you havent finished them already.
Best thing you could do is finish whatever games you want, forward your sms's to another phone where you can send them back again (or copy to word as suggested). I have pinged Joe Belfiore & Brandon Watson several times on twitter about the lack of proper backup, add your voice as well because it really is a disgrace that there is no way to backup data we care about, on the phone that is supposed to be all about the people and things we care about.
This bug is the most annoying and happens 3 times a day minimum...
When I'm listening to Zune, after 10 or 15 minutes the music will stop and the device wll freeze.
Device refuses to shut down. There's nothing I can do.
The only solution is to remove the battery.
So boring!
also see here: http://forum.xda-developers.com/showthread.php?t=1231013
I have a Surround, updated to Mango (forced) and do not have any problems or bugs. I use the Zune player for hours every day at work, both streaming music with my Zune pass and listening to music stored on the device. Maybe you have bad hardware?
You are luckier than me
I have a Htc Mozart.
It used to work fine until I updated to Mango (officially).
This bug has been reported by other users on wmpowerusers.
arturobandini said:
You are luckier than me
I have a Htc Mozart.
It used to work fine until I updated to Mango (officially).
This bug has been reported by other users on wmpowerusers.
Click to expand...
Click to collapse
It's an HTC bug, not a Mango bug. The sound enhancer is the culprit, have you updated it? Once I updated it, I disabled all it's features, restarted the phone, and reenabled it, no issues. I know that's a ***** of a bug, but it isn't Microsoft's fault, it's HTC's.
FiyaFleye said:
It's an HTC bug, not a Mango bug. The sound enhancer is the culprit, have you updated it? Once I updated it, I disabled all it's features, restarted the phone, and reenabled it, no issues. I know that's a ***** of a bug, but it isn't Microsoft's fault, it's HTC's.
Click to expand...
Click to collapse
Unfortunately your workaround did not work to me. The problem is still the same.
arturobandini said:
Great. Many thanks for the tip. I will try your workaround asap.
Click to expand...
Click to collapse
No problem, I hope that's your issue and it fixes the problem. When you update sound enhancer, it'll be in the Settings page and not a standalone app anymore, in case you can't find it.
I uninstalled the sound enhancer app like 2 weeks ago hoping that it would solve the problem. Well, it didn't. The phone freezes every time I play songs with shuffle enabled. I have an HTC Mozart and I'd like to install the app Sound Enhancer again (if it doesn't solve the problem I'd rather have it installed!). Does anyone know how I can install it??? I isn't in the HTC Hub or in the HTC Apps section in the Marketplace. I don't wanna have to restore the phone because I have saved lots of data since I updated to Mango! Any help, please?
Sent from my 7 Mozart using Board Express
josepmanel said:
I uninstalled the sound enhancer app like 2 weeks ago hoping that it would solve the problem. Well, it didn't. The phone freezes every time I play songs with shuffle enabled. I have an HTC Mozart and I'd like to install the app Sound Enhancer again (if it doesn't solve the problem I'd rather have it installed!). Does anyone know how I can install it??? I isn't in the HTC Hub or in the HTC Apps section in the Marketplace. I don't wanna have to restore the phone because I have saved lots of data since I updated to Mango! Any help, please?
Sent from my 7 Mozart using Board Express
Click to expand...
Click to collapse
Not sure what would cause it then. I know I had the problem, it was the most annoying thing since I download all of my music through the Zune Marketplace and shuffle throughout the day.
And it isn't in the marketplace? Seriously? Lol... I guess it still had issues. I'm glad I reinstalled it when I did.
Massive thread on this over here:
http://answers.microsoft.com/en-us/winphone/forum/wp7-wpmusic/zune-on-wp7-freezes-between-songs/e862bde0-fd1f-471e-9822-5c7a44746390
Remember to click the "me too" button to keep the pressure on HTC/MS to fix this soon.
I had this problem during the beta mango and have also had it now I'm using the "proper" version.
It will always happen to me if I sync any songs to my phone at a lower bit rate than they are on my pc. They are all MP3's on my pc at 320 kbs. If I sync them directly I have no problems, as soon as I try and lower the quality then it will freeze at the end of a song.
I have put 32gb memory in my phone so at 320 kbps I can still have quite a bit of music on my phone, but I'd like the option to lower the quality and have more without it breaking.
Green Samot -
Try turning off Zune desktop audio conversion before you sync your MP3s (Settings->Phone->Conversion Settings).
In my tests MP3 files play OK as long at they are not converted by the Zune sync software.
I only have problems with tracks encoded with WMA 9.2 or later.
digime said:
Massive thread on this over here:
http://answers.microsoft.com/en-us/winphone/forum/wp7-wpmusic/zune-on-wp7-freezes-between-songs/e862bde0-fd1f-471e-9822-5c7a44746390
Remember to click the "me too" button to keep the pressure on HTC/MS to fix this soon.
Click to expand...
Click to collapse
Indeed!
Thanks for the link. Voted.
Yes my Zune hangs from time too time, much to often when changing tracks.
Sent from my Venue Pro using XDA Windows Phone 7 App
FiyaFleye said:
And it isn't in the marketplace? Seriously? Lol... I guess it still had issues. I'm glad I reinstalled it when I did.
Click to expand...
Click to collapse
Yes it has been pulled from marketplace due to this bug.
But for everyone who got the mango update, I really recommend to do a hardreset. I did that and I don't have even one mango bug that are listed in various threads.
FiyaFleye said:
It's an HTC bug, not a Mango bug. The sound enhancer is the culprit, have you updated it? Once I updated it, I disabled all it's features, restarted the phone, and reenabled it, no issues. I know that's a ***** of a bug, but it isn't Microsoft's fault, it's HTC's.
Click to expand...
Click to collapse
Finally I removed the HTC sound enhancer. It changes nothing.
My wp7 froze twice today while using Zune.
So, finally it's a Mango bug apparently.
So after the keyboard bug, here's another one.
morpheuszg said:
But for everyone who got the mango update, I really recommend to do a hardreset.
Click to expand...
Click to collapse
Sorry, but this is a completely unacceptable suggestion. Performing a hard reset destroys any saved SMS, any game saves, app settings, system settings, email account setup, and all installed apps. And before anyone tries to suggest it, connecting to Zune after a hard reset does not reinstall all apps, only the most recent ones. Plus, if I recently installed and then uninstalled an app, Zune tries to reinstall it again.
I refuse to go through that much inconvenience just to correct someone else's incompetence. The last time I had to go through a hard reset, it took over three hours to get my phone back to where it was, and even then all of my SMS and game saves were lost.
If Microsoft offered the ability to save/restore SMS, and to back up system/app settings and game saves, and the ability to review my marketplace history, and select the apps I want to reinstall after a reset, then it would be acceptable.
As it is now, however, no way. Not gonna happen. If they can't fix these issues without requiring a hard reset or provide the missing tools so that recovering from a hard reset isn't such a nightmare, they will lose customers.
RoboDad said:
Sorry, but this is a completely unacceptable suggestion. Performing a hard reset destroys any saved SMS, any game saves, app settings, system settings, email account setup, and all installed apps. And before anyone tries to suggest it, connecting to Zune after a hard reset does not reinstall all apps, only the most recent ones. Plus, if I recently installed and then uninstalled an app, Zune tries to reinstall it again.
I refuse to go through that much inconvenience just to correct someone else's incompetence. The last time I had to go through a hard reset, it took over three hours to get my phone back to where it was, and even then all of my SMS and game saves were lost.
If Microsoft offered the ability to save/restore SMS, and to back up system/app settings and game saves, and the ability to review my marketplace history, and select the apps I want to reinstall after a reset, then it would be acceptable.
As it is now, however, no way. Not gonna happen. If they can't fix these issues without requiring a hard reset or provide the missing tools so that recovering from a hard reset isn't such a nightmare, they will lose customers.
Click to expand...
Click to collapse
Amen to this.
But you know MS will take one year to provide a fix.
Also reported here:
http://forum.xda-developers.com/showthread.php?t=1231013
Well you can either spend just 3 hours to make a fresh hard reset or you can wait weeks or even months for a fix, it's your decision. You can copy your most important sms to a word document and upload it to SkyDrive. It's just a recommendation.
morpheuszg said:
Well you can either spend just 3 hours to make a fresh hard reset or you can wait weeks or even months for a fix, it's your decision. You can copy your most important sms to a word document and upload it to SkyDrive. It's just a recommendation.
Click to expand...
Click to collapse
Correction: you can spend three (or more) hours on the slim hope that it will improve some of the issues, with no guarantee that it will. No thanks. And copying SMS to a Word document is probably the stupidest "solution" I think I have ever heard. It is tedious, time-consuming, and doesn't offer any ability to restore or transfer them.
You want to be a fanboy, that's great. I live in reality.
For months I have hardly problems with this android.process.acore has ended message in my cm11 rooted fire phone installed nano GAPPS (but even with other versions of GAPPS the Problem stayed the same). I have no idea what to do any more, flashed and backuped everything again and again, deleted and restored the contact-datas the way it is discussed in many forums. The problem disappears while disabeling the contact-storage, but this way I cannot use my Fire Phone for phoning from the contacs anymore much less using contacts in Whatsapp . The problem seems to come along with WhatsApp and Facebook and its Messenger, but once installed the problem android.process.acore does not disappear when uninstalling these programs. Anyone got an idea? Thanks a lot for your help!
That's strange, has there been any recent updates to your phone?, i don't know how long you've been on cm11 but amazon recently stopped supporting Facebook who also owns whatsapp. I know someone on stock whose messenger and whatsapp stopped working and the tech on mayday had to relay that to them. Idk if they stopped support through an update or some other means since I haven't been on stock for a very long time. My advice would be to take a logcat and post the issue in the cm11 thread if you can
<romario3600> Thanks for yor advice. I've been with CM 11 from the very beginning and I don't really remember when the problem started, might be like half a year before.. That's weird, for any reasons that android. access. accore disappeared now after uninstalling both facebook and its messenger. Didn't know that the support stopped and this might have caused it. I got a solution now with a third party facebook version by apache. It's working well until I found a solution for my problem.
I have still no idea...
Now the android.process.acore is happening again. I uninstalled all the apps (facevook and it's messenger) that caused the malfunction. Now I got another app called Immonet that claimed the same rights with synchronisation owitg contact data. I uninstalled this app with all data and even wiped the old folders. But the error promt does not disappear anymore I did not find anything all over the net anyone having the same problems that I do.. Anyone got an idea how to solve this one out? I'm so much disappointed,hardly thinking of buying another phone but I like this fire phone with CM11 a lot.
ticklisheye said:
Now the android.process.acore is happening again. I uninstalled all the apps (facevook and it's messenger) that caused the malfunction. Now I got another app called Immonet that claimed the same rights with synchronisation owitg contact data. I uninstalled this app with all data and even wiped the old folders. But the error promt does not disappear anymore I did not find anything all over the net anyone having the same problems that I do.. Anyone got an idea how to solve this one out? I'm so much disappointed,hardly thinking of buying another phone but I like this fire phone with CM11 a lot.
Click to expand...
Click to collapse
As a last resort if you have the time and effort to put in, id say revert to stock and do a factory reset the normal way using the fire phone's recovery. That should at least ensure that everything is wiped and back to default. After that try downloading and installing CM11 again, don't cut any corners where you might have to wonder if something went wrong. Once the systems boots properly try installing the play store as well as messenger and whatsapp and see how things go from there. avoid rooting the device until you are sure things work
I got another completely new fire phone, rooten CM11 now from the latest FireOS 4.6.1..1. and at the beginning everything worked fine up to now. Now I got the same android.process.accore message again on this completely different device. As this problems is not very common I got now the idea that it might have anything to do with the synchronisation of google contact and it's permission management with these programs that have the rights to read sync the contact storage. But no idea ehat it might be exactly. A while ago I deleted all my contacts on the Google server. Is it possible that the synchronisation got a problem now with my different devices that were once registered on the server with not always having the very same telephone directories? How to solve it if my venture is right?
I just solved this (I hope, so far so good) on my Sony Xperia Z2 tablet. I cleared data on any and every app that had anything to do with Contacts. I went right down the list in All Apps. If it used contacts, I cleared it. That meant Gmail and Hangouts, Messenger, etc.
Before I did this, I tried to write an email and litterally had the error with every single letter. Since I did this, I haven't seen it once. I wrote out an email address on a draft email and posted 2 posts (this will be the third) here. No error yet!
Not an expert. Just a user and fellow acore victim, sharing what worked for me. Though I have been in tech support for 17 years (just more of a Windows PC tech really).
Gabrielle
I will check this out on the weekend when there's some time for me doing so. Will tell you if it worked.