Develop Bugs

HTC tradein rebate

Probably old news, but I thought i'd mention it anyways for those who don't know.
HTC is giving a rebate for trading in your old PDA and getting a tilt 2 (or Pure).
I jsut sent in my old kaiser and should be getting a $100 rebate shortly.
$50 for the phone and $50 for getting the tilt2
Not abad deal.
Here is a link: http://www.htctradein.com/att/

yeah i posted this about 4 months ago when i got my tilt2. I think they extended it because i remember the deadline being mid february and now it says May.
I have an old HTC Wizard laying around that i've been meaning to trade in but the screen is marked up so badly that i'm afraid they won't take it.
What do you think, should i take the risk?

I wouldn't bank on a quick response. I sent my Kaiser in the last week of January and still haven't gotten anything yet. They say something like 8-12 weeks?? My kaiser was in perfect condition, so if I don't hear anything I'll be royally pissed.

Got Mine yesterday
Got my check yesterday, Ordered my Tilt on 12-15-09 and sent the rebate in within 3-4 days of getting it.
It's one of the few rebates i've ever actually gotten back! I cannot tell you how many i have sent in (not for phones) that i have never recieved!

Glad to hear they do actually send out the check, even if they do take their sweet time about it.

always keep coppies of everything and call them. dont be surprised if you complain to them and some how end up getting double rebates out of nowhere. its happened to us a few times.
ANYWAYS, i would send in the tilt for trade but they wont give me a dime since the water mark in the battery compartment is turned red, although the phone is fine.

As included in your initial rebate email, you can use the following link to check status:
https://www.recyclerebates.com/HTCS...ry.do?fetchType=htcSmartphoneWebTradeupStatus
Be warned that if any of the information is wrong (phone, email, voucher ID), the page will just refresh with no indication of an error or which field is wrong. If you have everything correct it will proceed and display status. The phone number is the phone number you entered on the submission form, not necessarily the phone number that the rebate phone was using.
Peter

I am about to send a kaiser in. Would it be wise to flash back to stock rom and remove hard spl?

tufyuma said:
Got my check yesterday, Ordered my Tilt on 12-15-09 and sent the rebate in within 3-4 days of getting it.
It's one of the few rebates i've ever actually gotten back! I cannot tell you how many i have sent in (not for phones) that i have never recieved!
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Wife and I got our T-Mobile TP2s about the same time you got your Tilt...and our checks just came this week. Yes, they still sent 2 to the same household. I got $50 for my old Nokia 6263, which I was surprised they would take.

Thanks for this! I was almost past my 30 days. Tilt will be sent off tomorrow morning. They didn't ask if it was scratched but only if water damage, hinge damage and working.
My TILT, about a month after I got it, it fell out of the belt holster and I drop kicked it face down the asphalt street. Didn't scratcht he screen but the buttons and rim were not so nice anymore. Works perfectly but I would never get 100 bucks for it on ebay.

Rip off - don't expect a rebate
This is what you most likely will get.
Your Trade-In has been received on 01-19-2010 and inspected on 01-19-2010. Your phone has : Failed power up tests, no screen damage, no liquid damage, proof of purchase was received. Your total credit will be $0.00.
I have screen shots of the IMEI and working screens. I was using it before I sent it in. So all they have to claim is is did not power up and then they can decline the rebate. WHAT A SCAM. NEVER AGAIN WILL I BYE A PHONE FROM HTC. What an unethical company.

http://www.htctradein.com/

WHAT?? so who has done this and gotten the rebate? You say they declined your rebate? Did they at least send the phone back?
I may wait to send the package in until I get your reply. I dont want to loose a working phone. At least I have it as a fall back if flashing the TILT2 ends up bad some time.
lguser said:
This is what you most likely will get.
Your Trade-In has been received on 01-19-2010 and inspected on 01-19-2010. Your phone has : Failed power up tests, no screen damage, no liquid damage, proof of purchase was received. Your total credit will be $0.00.
I have screen shots of the IMEI and working screens. I was using it before I sent it in. So all they have to claim is is did not power up and then they can decline the rebate. WHAT A SCAM. NEVER AGAIN WILL I BYE A PHONE FROM HTC. What an unethical company.
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Click to collapse

I got my rebate on Friday.. for the full $100.

Make sure you have a fully charged battery, copies of all paperwork and you should be ok. I sent in a HP 6315 and they accepted it.
Here is my status:
Your Trade-In has been received on 02-12-2010 and inspected on 03-04-2010. Your phone has : Passed power up tests, no screen damage, no liquid damage, proof of purchase was received. Your total credit will be $100.00.

I sent mine in..I wonder why that one guy didn't get his? Maybe battery was dead.
Will they send the phone back if rejected???

Did they send it back?
lguser said:
This is what you most likely will get.
Your Trade-In has been received on 01-19-2010 and inspected on 01-19-2010. Your phone has : Failed power up tests, no screen damage, no liquid damage, proof of purchase was received. Your total credit will be $0.00.
I have screen shots of the IMEI and working screens. I was using it before I sent it in. So all they have to claim is is did not power up and then they can decline the rebate. WHAT A SCAM. NEVER AGAIN WILL I BYE A PHONE FROM HTC. What an unethical company.
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Click to collapse

kb9nvh said:
I sent mine in..I wonder why that one guy didn't get his? Maybe battery was dead.
Will they send the phone back if rejected???
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I don't believe so. I am fairly certain the rebate website mentions there is no guarantee you'll get the full $100, and if your phone fails their tests you do not get it back.

Well, that would stink since I would have just kept it as a back up if there was a chance of just losing it. How can they just keep it..I would be willing to pay shipping to get it back. Wish I hadn't sent it now. Well, wish me luck!!
epoh said:
I don't believe so. I am fairly certain the rebate website mentions there is no guarantee you'll get the full $100, and if your phone fails their tests you do not get it back.
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Click to collapse

Looks like this is a pretty risky venture if your phone isn't perfect. If I had read this first I wouldn't have done it. I met all the criteria but since the buttons are scratched I'm sure they will lower what they pay me.
The Tool will reflect the value of a used phone based upon the manufacturer, model and condition of the phone ("Trade-Up Value"). The Tool will generate a receipt which includes an acknowledgment by the you that (1) you understand you are selling the phone in consideration for the Trade-Up Value; (2) by accepting such Trade-Up Value, you are giving up full ownership rights to the phone; (3) you understand the phone will not be eligible for return; (4) you are responsible for removal of all personal information before relinquishment of handset; (5) you have been advised of any return policy regarding the purchase of a new handset or accessory with the coupon; and (6) you are responsible for deactivating the used phone and ensuring you retire any outstanding balance. Limited-time offer expires April 30, 2010.
Trade-in phones must meet minimum criteria in order to qualify, as outlined on the website www.htctradein.com/htc-att . To receive the minimum $100 credit for the phone you trade in, you must purchase and activate a new HTC TILT2 or HTC PURE and mail in the trade-in handset with a valid proof of purchase (copy of UPC and invoice or receipt) and post marked by May 30, 2010. The check will be mailed via regular United States Postal Service within 60 days from receipt of both the trade-in handset and required paperwork. Your new phone must be activated and remain in service for 60 days to qualify for the promotion. You may trade-in one used phone for each new phone you purchase. Used handsets that are sent in that do not qualify either because a) the model of used phone is not eligible or b) the device is not in the condition stated will not be eligible for the trade-in promotional incentive and will be recycled without any payment. Check you value before sending in your used phone as all trade-in transactions are final; after you mail-in your used handset, you cannot get it back, even if you return the merchandise you purchase with amount received.
To receive your full redemption value, you must accurately state the condition of the used phone. An inspection will be performed by The Wireless Source upon receipt of your used phone. The used phone must power up, and be fully functional, with no liquid damage or mechanical damage and no missing parts. In order to receive your credit, The Wireless Source must first receive your used phone and the printed redemption form supplied by the tool upon acceptance, which form has been signed by you. If the used phone's condition differs materially from that which you described, The Wireless Source reserves the right to unilaterally re-price your transaction quote based upon the current Trade-Up Value for the condition of your used phone. In the event the used phone does not meet the Trade-Up requirement, The Wireless Source will make an adjusted payment based upon the condition and eligibility of the trade-in phone.

Play Store Purchase Nightmare...

I recently purchased a GSM Galaxy Nexus from the Google Play Store which I am extremely happy with.
My mother (who is in dire need of an upgraded device) was drooling over this phone when she first saw me with it. So, as a mothers day gift I purchased one for her and shipped it to her address.
She called me when she received the device (last thursday) and told me that the shipping packaging was completely sealed, but the nexus box inside had a broken seal and the device's plastic protectors were pealed off and stuck to the inside of the box.
My mother gave me a ring and asked me to contact Google and would not power on the device because wanted an unopened one.
I rang Google yesterday and informed them I received a device in an opened box with a broken seal. Google said that was a bit weird, but if the device is working properly they see no need in taking any action.
So, this was relayed to my mother and I had asked her to try the device for a day or so and report back. She called me this morning to tell me that the phone was constantly turning off when charging.
I immediately called Google back today and reported the issue and asked for a replacement device. They instructed me to contact the manufacturer to resolve any issues with the device.
Now - I'm at work and I wasn't able to scream my head off, so I kindly ended my conversation with the Google representative.
I have yet to contact Samsung, but I would imagine they would want to service the device.
My question to you is: should I continue to argue with Google about replacing my device or is it really something I'm going to have to deal with Samsung about?
I really don't think that if I purchased something from a store the seller should tell me to contact the manufacturer if the purchased merchandise was open and not functional upon receipt of that merchandise directly from the seller.
Should it not be a simple refund or exchange?
UPDATE: According to the Google representative I just spoke with, Google no longer handles exchanges as of Friday 4 May. They redirected my call to a Samsung representative for an exchange. Samsung took down my IMEI number and processed an RMA for the device. I must now wait up to 24 hours to be contacted by Samsung so that I may provide my credit card information in case I don't return the device within 30 days.

Ask for an RMA

Yes it should but Samsung is only going to tell you send in the device and they will fix it but I wouldn't want a refurbished device that was supposed to brand new
Sent from my Sprint Galaxy Nexus CDMA using xda premium

They should just ship you a new one over night,
Sent from my Galaxy Nexus using Tapatalk 2

If your within your refund window you should send it back.

WiredPirate said:
If your within your refund window you should send it back.
Click to expand...
Click to collapse
Do you know what that refund window is per chance?
EDIT: nevermind found it!
Returns
To seek a refund for all or part of your purchase within 14 days of delivery, contact our support team by phone. What to expect when you call:
Our support team will ask for the e-mail address associated with your Google Wallet account, or the IMEI number for the phone you're returning.
We send a Return Merchandise Authorization (RMA) and a pre-paid UPS shipping label to your email address; two emails.
Print the RMA (attached to the email) and place the form inside of the return shipping box.
Print the pre-paid UPS shipping label and attach the label to the outside of the shipping box.
For information on preparing your phone for return, go here.
You can initiate a return within 14 days of delivery. Upon receipt of your returned device, we'll issue a refund to the original Google Wallet account minus a 15% restocking fee. We may waive the fee for an unopened box in perfect condition. For damaged units, customers may be charged additional restocking fees based on the state of your returned device.
Refunds for returned devices will be issued to the credit card used when making the original purchase with your Google Wallet account. You will not be refunded for the shipping cost of the original purchase.
Replacements
Within 14 days of delivery, if you happen to receive a defective device that you'd like to exchange for a functioning device, please contact our support team for further assistance.
If you have configured your phone as a virtual wallet, using Google Wallet as a form of payment, prepare to switch devices.
As a precondition of replacement, Google may remotely disable the damaged phone which is to be returned to Google, with the consent of the purchaser.
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Click to collapse
And this seems to have answered all of my questions. I'm going to demand a replacement as I am still entitled to one.

^Fs said:
Do you know what that refund window is per chance?
Click to expand...
Click to collapse
14 days but there is a restocking fee of 15% I believe. However, they should replace the phone by overnighting a new one. If they won't, call them back until you find someone who will.

^Fs said:
Do you know what that refund window is per chance?
Click to expand...
Click to collapse
It would be 14 days from the dispatch date
Sent from my GT-N7000 using xda premium

damn that sounds skeptical. maybe someone at Google, or UPS (or someone in between) got a hold of it...Or maybe they accidentally threw in a defective unit instead of a new one?
Makes me wonder when I am buying a new handset, is it REALLY new?

p00kienrayray said:
damn that sounds skeptical. maybe someone at Google, or UPS (or someone in between) got a hold of it...Or maybe they accidentally threw in a defective unit instead of a new one?
Makes me wonder when I am buying a new handset, is it REALLY new?
Click to expand...
Click to collapse
I just think they're hesitant on giving me an RMA for a replacement because I've already replaced my first device due to a grainy discolored screen with a lot of ghosting.
The one I have now is great.
Hopefully they won't give any more troubles with the replacement of the second purchased device.

^Fs said:
I just think they're hesitant on giving me an RMA for a replacement because I've already replaced my first device due to a grainy discolored screen with a lot of ghosting.
The one I have now is great.
Hopefully they won't give any more troubles with the replacement of the second purchased device.
Click to expand...
Click to collapse
They shouldn't. The gnex you bought for your mom is a completely different order. Besides, if their policy is to replace it, that's what they'll do.

I no I'm not in America but on every phone box I have scene in the uk. The label says don't accept this item if the seal is dam aged in anyway!
Sent from my Galaxy Nexus using XDA Premium HD app

Updated OP with info on Google's new replacement policy, or lack thereof.

Sorry to hear about your experience. I suspected that if the majority of complaints were legit and were widespread beyond XDA perfectionists , that Google would be contacting Samsung and telling them 'this is your baby', because they were pissed that they were wasting as much resources answering calls, determining whether person merited a new unit, paying postage to return defective unit and send out new one, etc. I love my phone and am happy I got it, but until I know that quality control is better I'd be apprehensive recommending it to others. I know 400 US is a great price for a phone with these features, but it still is a lot of money and for that much people should have no remorse or fears that they're not getting exactly what they paid for.

This is what happens when people abuse returns process. Some people will never be happy and will return 4, 5, 6 devices. I don't blame Google to be honest.

bobsbbq said:
This is what happens when people abuse returns process. Some people will never be happy and will return 4, 5, 6 devices. I don't blame Google to be honest.
Click to expand...
Click to collapse
Pretty much this. There has to be some push back on their end. If you stay polite but firm and persistent, they will most definitely overnight you a new phone.

bobsbbq said:
This is what happens when people abuse returns process. Some people will never be happy and will return 4, 5, 6 devices. I don't blame Google to be honest.
Click to expand...
Click to collapse
+1
let it be.

BrianDigital said:
They should just ship you a new one over night,
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
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Unfortunately, this isn't Apple we're dealing with. Hate them all you want, but they will take care of issues ASAP.

bobsbbq said:
This is what happens when people abuse returns process. Some people will never be happy and will return 4, 5, 6 devices. I don't blame Google to be honest.
Click to expand...
Click to collapse
+1

Bad customer service. Stay away.

Mods, if this is not the right place to post this, feel free to move it.
I just got this e-mail from my wife, so here goes.
In this day and age not having automatic notification of backordered parts is ridiculous.
If you can get on any forums you can think of and ensure that these people get reduced business that would be great!
theaccessoryking.com
I called them today to follow up on my order which was ordered quite some time ago (the 22nd). I actually had paid an extra amount of money for 2 day delivery (didn’t know until I just looked it up) and told them that it should have been here on Monday the 25th at the latest (assuming they don’t deliver on Saturdays). I looked at the bank statement and it went through our account on the 29th. Even with that transaction, it should have been here by Tuesday at the latest with Monday being a holiday. I asked for a return for the extra fees for shipping and they refused.
The statement I received was as follows: “Your item was shipped yesterday, 2 day priority, I have already paid for that shipping and will not refund it to you. We are busy people with lots of customers and we cannot make time to let you know that an item is on backorder or will not ship when expected, we are simply too busy.”
I replied with: “That’s pretty lousy customer service, if someone pays for expedited shipping, there is obviously a reason and this certainly didn’t reach me in the 2 days that I paid for. How will you retain my business for the future and ensure that my customer satisfaction is good?”
His reply: “We are very busy, I’m sorry you are dissatisfied with the time but there’s nothing I can do, it’s shipped and paid for, we will not refund the expedited shipping cost. All of our other customers seem completely satisfied and don’t make any issues out of getting items in a longer timeframe than expected.”
“Kiss my ass” is what I wanted to say but then thought we could hurt his business by addressing the customer service through forums. I said “okay, then I have nothing further to say, good bye”.

Wow that is horrible. Thanks for posting this info. I'll definitely avoid this place.

Thanks will stay clear of this vendor.
Sent from my EVO using XDA Premium 4 mobile app

Communication From Samsung Regarding Exchange Has Been Abysmal

Not sure if it has been better for others but communication from Samsung Uk has been abysmal. I had several calls and emails regarding the exchange but never received a date or information regarding how it was to happen. I had a number of email after 19th September advising me to contact Samsung if a date hadn't been given for the exchange. The same story was told each time, that someone would be in touch. On one call the adviser told me that I must contact the service provider and she just couldn't understand that the phone was purchased directly from Samsung. An email also contained instructions how to back up your phone which actually showed how to transfer data from your old phone to the new using Smart Switch - what courier would wait while you did that? Eventually I was given a number to contact the exchange department and was at last given a date of Monday 3rd October and that someone would contact me with the procedure which would include return of everything originally delivered. I wouldn't be able to exchange at the Samsung store - it had to be done through the courier although I was previously advised that I could chose. The replacement was delivered 29th September !!!
I have received a £20 voucher - hardly covers phone calls never mind time !
Surely a company like Samsung can do better than this.
Never mind, the phone (bomb version and replacement) is fantastic - best ever in my opinion.

sorry to hear about your experience, in my case, I first contacted Samsung Samsung via chat, useless, but, Registered my product, later, I went directly with my service provider, but they only told me that they didnt have the protocols for the exchange, so I waited, later I received a call from samsung, then, they gave the known alternatives, refund, exchange, or an s7 edge, and a date to receive an exchange, 30th sept, two days later my provider called, telling me exctly the same, but urging me to take the phone to them before 30th sept, I did it, and they will replace the phone on 4th Oct, all this with Telcel Mexico

yes really bad service from Samsung.....

The initial reaction and response from Samsung impressed me. Normally companies deny any such problem. Remember its a tiny tiny % of phones that have gone bang. Of course that's one too many, however for a major company to throw their hands in the air and admit their was a problem, impressed me especially knowing the fruity brand was due to release its new mobile. The timing couldn't have been worse for Samsung. Not to mention the beginning of a saga for us!
Where the problems started was the call back was NOT made 'official' so different Samsung importers handled the situation in different ways causing mass confusion.
I don't think two countries world wide have handled the situation in the same way and that's an awful problem that has lead to customers being messed about, confused and frustrated thus causing Samsung to lose an awful lot customer good will.
Do you realise I have yet to receive my FIRST free gift being the VR head set? Some posters here moan and groan about not having compensation etc, I still await the fulfillment of my initial order placed way back in August! Samsung have not made things easy for themselves at all. Its been a bloody nightmare here. Thank heavens the new replacement is a great mobile. If it had not been I have zero idea what I would have done BUT you may well have read about it in the news papers! Sort of, "Samsung importer has emergency operation by proctologist" etc.
Ryland

Simple:
All people needs study electrical parts, to Get Ride of these pigs, doing themselves your batteries, escaping this and more companie's dependency, sending them back to the place their once came!
Knowledge, the minimum of electrical parts in all schools!

Same here, TERRIBLE experience from samsung.com. I've been calling those idiots many many times since they started the #galaxynote7 recalls. Every time when I called, they always says, "you'll be getting the return shipping label in 3-5 day. Now. a month gone by, still no mail from samsung. Good thing that I paid through paypal. I filled dispute charges. 10 days later NO respond from Samsung.com.
Nowwww drum roll........ Paypal refunded me back $925.43. :laugh:

Refuse Delivery vs Return Item

I ordered my white Pixel 2 XL on Nov 14th and recently Google started the holiday promotion when you buy a Pixel 2 you can get a Home Mini and $100 store credit for free. I saw on a couple sites where people that had ordered their phone before the promo were able to call and get the promo deal applied to their order. I emailed Google to ask if I could get the promo and after 3 or 4 days they never answered, so I was going to call them today and ask. Just before I called I got an email saying my phone has shipped. I called anyway and asked if I could get it. They said they could not apply it to my order since it was done before the promo, but they said I could refuse the delivery and then reorder the phone and get the promo. I asked if there was a way to go online and cancel my order now so I could get the process going sooner, and they said no. Well looking at my order, there's a Return Item option and I'm wondering what and how that's intended to work. So if I wait for my phone to get here, say in 3 days, then refuse the delivery and wait another 3 days for the phone to get back to Google, I'm looking at another week before I can order the new phone. Then on top of that, add in the week or so for the new phone to get here. I'm trying to figure out if there's a way to cut down on some of the wait by cancelling the order via the Return Item method. What exactly is Return Item for? Is that for after you actually have the phone in hand? Would using the Return Item cancel the order, allowing me to order the new phone now? I used Google Finance option and there's not enough there to cover two phones while one is in transit back as a return, and I'm guessing I need to wait for the phone to get back to them before they zero out the financing on the original order.

http://www.androidpolice.com/2017/12/01/deal-alert-get-300-off-pixel-2-2-xl-verizon/

refuse the shipment you'll get your refund sooner

Nvm

You have to be able to be there for the delivery....because the deliverer will likely just leave it at the address and leave. Which will be likely an accepted delivery.

Not sure if all phones get shipped by the same delivery company, but mine says OnTrac when I check the tracking. On the tracking page there's a "Contact Us Form" link in the paragraph above the tracking info. Clicking that link, the form has a "Reject an upcoming delivery" option. I filled that out, so hopefully it gives them a heads up and ensures the delivery rejection in case I'm not home. After filling out the form, the confirmation email says someone will look over the request and get back with me. Haven't heard back yet, but hope it works in rejecting the delivery.

Just an FYI I was in a similar situation. Received my phone on Cyber Monday. Called Google and they said is have to order a new one to get the promo, so did. New one arrives tomorrow. Sent the old one back the day it arrived and Google is saying it can take up to 14 days to process the return.
Only thing I can suggest is being able to float the price of both phones until the return is processed.