I keep having an issue with my EVO with constant reboots.The reboots seem like it is the same scenario that everyone else has. Seems like heavy data usage, sometimes while charging, it just bootloops once or could be 20 times. I know I can unroot and take it to a Sprint Store and let them check it out. I am considerng just making a claim on my insurance and just pay the $100.00 deductable. I have never made a claim before. I was going to tell them it has water damage. What kind of run around do they give you? Any advice?
Well if sprint found out that phone was rooted you will have to pay those $100. So if am not wrong there is no need to lie if you already willing to pay those $100. If am wrong please correct me.
If you decide to claim it with Asurion they really don't ask any questions. When I made my claim I just told them "I messed it up somehow" and that was good enough. They don't give a crap.
I would unroot and bring it in to the sprint store first, it's worth a shot. If you can get out of having to drop $100 why not at least try?
File the claim online and there are no hassles.
makskylan said:
I keep having an issue with my EVO with constant reboots.The reboots seem like it is the same scenario that everyone else has. Seems like heavy data usage, sometimes while charging, it just bootloops once or could be 20 times. I know I can unroot and take it to a Sprint Store and let them check it out. I am considerng just making a claim on my insurance and just pay the $100.00 deductable. I have never made a claim before. I was going to tell them it has water damage. What kind of run around do they give you? Any advice?
Click to expand...
Click to collapse
Asurion doesn't care. They are insurance, that's what its for. It may be worth as the others have said, running the newest full update and taking it in to sprint.
I believe there is a way they can tell if it is water damage inside the phone. A while back when i had a razor phone with Assurion ins i was told that they didnt cover water damage. Dont know about now though?
luist4498 said:
I believe there is a way they can tell if it is water damage inside the phone. A while back when i ad a razor phone with Assurion ins i was told that they didnt cover water damage. Dont know about now though?
Click to expand...
Click to collapse
Yes it is that little red and white sticker by the battery, just tell them you lost it down an ice fishing hole and pay the $100
Do you have to send them the damaged phone back to them? That is if I tell them it's broken and not lost.
makskylan said:
Do you have to send them the damaged phone back to them? That is if I tell them it's broken and not lost.
Click to expand...
Click to collapse
If the phone isn't lost or stolen, you have to send it back to them. If its lost and you find it, you then are suppose to send it to them.
makskylan said:
I keep having an issue with my EVO with constant reboots.The reboots seem like it is the same scenario that everyone else has. Seems like heavy data usage, sometimes while charging, it just bootloops once or could be 20 times. I know I can unroot and take it to a Sprint Store and let them check it out. I am considerng just making a claim on my insurance and just pay the $100.00 deductable. I have never made a claim before. I was going to tell them it has water damage. What kind of run around do they give you? Any advice?
Click to expand...
Click to collapse
The only way I fixed my reboot problem was by getting a new EVO.
The EVO you wish you had
I went online after I came home from work and filed a claim. I told them it doesn't charge right, that it has bent pins in the port. I know it cost a hundred bucks but getting tired of the bootloops. Now I just have to root my new one when it gets here. I have downloaded the Unrevolked files and I still have the origional files that I rooted this one with. I believe it was the toast method. Thanks for the info guys...
Sent from my PC36100 using XDA App
I still dont understand why you wouldnt spend a half hour, unroot, and take it into a sprint store. The WORST case, they send you to asurion. The BEST case, you get a brand new phone for free. That's why your phone has a one year warranty, for issues like this...
When you get your replacement and send in your old one make sure you remove the battery and sd card. All they want back is the phone, keep all cables and batteries, etc.
Related
So, I'm going go to Sprint to pay the 35 dollars to get my screen fixed. Would it be a big deal if they see that the phone has Cyanogen on it? Bought the phone from Radio Shack so it's not like they would tell them about it. xP
It probably depends on the store, but I took mine in the other day for a screwed up screen, and they fixed it. I know they rebooted it, because it was off when I gave it to them and on when I picked it up. So I know they saw the CyanogenMod boot screen. I'm sure other things may have tipped them off, too, but they didn't give me any trouble about it and let me sign up for their protection plan anyway.
Give it a shot. It's not like they're going to hold your phone ransom.
P.S. I did take my SD card out before I gave it to them.
As always, I recommend you unroot. We all know that rooting doesnt cause hardware malfunctions, or has nothing to do with your scratched screen. But it does void the warranty, and there is always the possibility they will catch it. I wouldnt take the chance.
Give it a shot. It's not like they're going to hold your phone ransom.
Click to expand...
Click to collapse
Well if they do care, and they do catch it, they will permanently void your warranty, so every sprint store will see it and you will never get your phone fixed.
Maybe hold on to your battery while they fix it?
Or just take the steps to do a nandroid backup, then unroot it.
I never bother unrooting before having my phone serviced, I just do a nandroid backup and then install the RUU ROM version. Unless they boot into recovery, they can't tell and it's so much easier to restore when I get it back.
The guys at my sprint store are always fascinated with my phones when I bring them in. I had my Evo rooted before I even activated it, put CM 6.1 on it, tried to activate it but it wouldn't so I took it to the sprint store and they couldent figure it out. Brought it back home, flashed stock RUU and activated just fine, took it back and let the guys play around with CM 6.1 and they were asking how to root theirs.
I guess it just depends on the store
thetakara said:
So, I'm going go to Sprint to pay the 35 dollars to get my screen fixed. Would it be a big deal if they see that the phone has Cyanogen on it? Bought the phone from Radio Shack so it's not like they would tell them about it. xP
Click to expand...
Click to collapse
Don't worry, you're rooted EVO will be just fine.. Now, if it were an iPhone and you were going to the * I have Mr job's hot dog up my azz* 'Genius Bar' .. that'd be a different story..
I Called and asked if they cared that my phone was rooted and they didn't. Doesn't sound like your going in under a warranty item your paying them to fix it. They generally only care about rooted if your having software issues. Like I said call the store DON'T give them your name talk to the tech and ask him what their policy is on rooted phones. it would seem to me your paying them to fix the screen it shouldn't matter if its rooted or not. Call them and ask it wont hurt.
If you have TEP on your phone does it still cost $35 to have your screen replaced. I have a tiny scratch on mine and I'm not sure it's worth $35 but if its free I might do it.
Sent from my PC36100 using Tapatalk
durandetto said:
If you have TEP on your phone does it still cost $35 to have your screen replaced. I have a tiny scratch on mine and I'm not sure it's worth $35 but if its free I might do it.
Sent from my PC36100 using Tapatalk
Click to expand...
Click to collapse
Nope with TEP it is free. Had my cracked camera lens fixed yesterday and they new it was rooted. Free with TEP. To be totally safe just nandroid and unroot.
Sorry for the N00B question but how would I nandroid and unroot?
Any cosmetic damage will not be covered under TEP for free you will have to pay the $35 to get the screen fixed. so if the screen just has a scratch they wont replace it for free they will make you pay the $35 fee
If you are going in for a scratched screen, I doubt they would care. Just nandroid backup and flash the stock RUU. However, for software issues, the stores and refurb people are soon to be asked to check in recovery for S-OFF and void your warranty.
Half those guys in the store probably have a rooted phone themselves.
The Sprint store I go to, 2 of the guys have rooted evos and another has a rooted samsung galaxy s. Maybe go in there beforehand and talk to some of them. They dont even care about rooting necessarily; its not like it screws the sales guys or anything.
gator2k83 said:
Any cosmetic damage will not be covered under TEP for free you will have to pay the $35 to get the screen fixed. so if the screen just has a scratch they wont replace it for free they will make you pay the $35 fee
Click to expand...
Click to collapse
No, I'm told that if the screen isn't broken, they won't fix the screen for just scratches.
What the heck is TEP?
Sent from my Evo
Total Equipment Protection, aka the insurance.
Swyped on my PC36100 using tapatalk!
weehooherod said:
Haha thats actually not true at all. Apple replaced my iPod touch headphones 4 times while I had that device. To get them replaced they needed to see my iPod to check some setting on it. Every time I brought it in it was jailbroken, themed, and had hidden icons so I always had to help them find the settings app. Nobody ever called me out on it being jailbroken and I was never denied service or warranty coverage because of it.
Click to expand...
Click to collapse
They were probably embarassed you had to help them find it.
My store, one rooted Evo, and one rooted Intercept. Here we don't care about it too much.... unless the customer is a straight up ass.
Store I use to work at, rooted Evo, rooted Epic, rooted Hero, but they don't do S&R there.
Over the last few days I had my phone plugged into the factory charger and it over heated.
The batter actually swelled up so fat that it pushed the cover off the back. It left green splotches the size of quarters on my screen that have gotten smaller over the last few days. The phone is still acting a little crazy, but it is useable now that I have my spare battery in it.
My phone is rooted.
My question is:
How is the best way to approach sprint regarding replacement of this phone. Since it didn't get wet, and didn't get dropped I don't think it should be an insurance replacement.
If I have to take the phone to a sprint store, is there a way I can brick this phone so they can't tell it was rooted?
Thanks
A
If it was me, I would go completely back to stock and take it in.
Were you running a SBC kernal that does that trickle charge thing? Might have overcharged the battery.
No need to brick the phone. Just unroot, return to stock rom, and take it in. You are still under warranty. They will likely give you a new phone and battery and charger. If they try to tell you otherwise, talk to a manager. Don't take their crap about making you pay 100 bucks for the insurance deductable, this isnt an insurance issue, its a warranty issue.
lordbater said:
Over the last few days I had my phone plugged into the factory charger and it over heated.
The batter actually swelled up so fat that it pushed the cover off the back. It left green splotches the size of quarters on my screen that have gotten smaller over the last few days. The phone is still acting a little crazy, but it is useable now that I have my spare battery in it.
My phone is rooted.
My question is:
How is the best way to approach sprint regarding replacement of this phone. Since it didn't get wet, and didn't get dropped I don't think it should be an insurance replacement.
If I have to take the phone to a sprint store, is there a way I can brick this phone so they can't tell it was rooted?
Thanks
A
Click to expand...
Click to collapse
Try this:
http://forum.xda-developers.com/showpost.php?p=14455287&postcount=20
and then take it back to a Sprint store. No need to brick your phone.
borrowedchief said:
If it was me, I would go completely back to stock and take it in.
Were you running a SBC kernal that does that trickle charge thing? Might have overcharged the battery.
Click to expand...
Click to collapse
SBC K-e-r-n-e-l-s have been around for months and there has been 1-2 users with wild accusations about batteries blowing up with really nothing to back them up.
I am running a Fresh rom, I was also using the wireless tether for about 5 hours straight, I believe that probably had something to do with it.
I was camping and needed to get online for work, I don't usually use the tether that much..
a
I am almost certain sprint insurence covers water damage. please verify before taking my suggestion. If it does just give your evo a bath and fry it ith water damage! software tampering will be impossible to detect and if it is possible, highly unlikely.
If your going the insurance route, just report it stolen
atapia984 said:
Try this:
http://forum.xda-developers.com/showpost.php?p=14455287&postcount=20
and then take it back to a Sprint store. No need to brick your phone.
SBC K-e-r-n-e-l-s have been around for months and there has been 1-2 users with wild accusations about batteries blowing up with really nothing to back them up.
Click to expand...
Click to collapse
Thank you for pointing out my mistake. I appreciate you taking the time to correct me.
Water damge and lost or stolen u HAVE to pay the 100$ deductible. Return it to stock and u should get a free replacement or repair.
Sent from my PC36100 using XDA App
It isn't a launch day EVO is it?? Because if I'm not mistaken its a one year warranty that is now up if so....
Sent from my PC36100 using XDA App
u921333 said:
It isn't a launch day EVO is it?? Because if I'm not mistaken its a one year warranty that is now up if so....
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Warranty has nothing to do with in-store stuff, only pertains to batteries.
Your problem could have been caused by an SBC kernel. As a knowledgeable tech and fellow tinkerer, I'd turn you away if I caught wind of any rooting or flashing.
That being said, if you flash back to stock and unroot, your problem is covered under the ESRP portion of TEP, if you have it.
Sunsparc said:
Warranty has nothing to do with in-store stuff, only pertains to batteries.
Your problem could have been caused by an SBC kernel. As a knowledgeable tech and fellow tinkerer, I'd turn you away if I caught wind of any rooting or flashing.
That being said, if you flash back to stock and unroot, your problem is covered under the ESRP portion of TEP, if you have it.
Click to expand...
Click to collapse
Excuse my ignorance, I used the youtube video to root my phone, I'm no expert by any means, what is an SBC kernel?
a
, I was also using the wireless tether for about 5 hours straight, I believe that probably had something to do with it.
Click to expand...
Click to collapse
Probably.
If your going the insurance route, just report it stolen
Click to expand...
Click to collapse
No, that's insurance fraud, and is illegal.
Exactly. Asurion will cover "any" physical damage, ie rooting phone flashing SBC kernel and the battery exploding. Go to store if they deny ESRP claim you can file ERP claim.
Sent from my HTC Supersonic. Made by HTC tuned by cyanogen.
frcollier said:
Exactly. Asurion will cover "any" physical damage, ie rooting phone flashing SBC kernel and the battery exploding. Go to store if they deny ESRP claim you can file ERP claim.
Sent from my HTC Supersonic. Made by HTC tuned by cyanogen.
Click to expand...
Click to collapse
If I"m still eligible I'd like to avoid another Assurion claim, (not sure I have another left)
Do yall think the splotches on the screen are consistent with overheating?
a
frcollier said:
Exactly. Asurion will cover "any" physical damage, ie rooting phone flashing SBC kernel and the battery exploding. Go to store if they deny ESRP claim you can file ERP claim.
Sent from my HTC Supersonic. Made by HTC tuned by cyanogen.
Click to expand...
Click to collapse
Update:
sorry for the delayed response, I don't seem to get notifications to this thread even though I'm subscribed..
My work hasn't given me the time allowed to unroot my phone and **** with sprint over warranty, I'm just going to file a claim. my last one was July 8th, so this will be my 2nd in a 12 month period and puts me in good shape for further claims if necessary.
Are yall positive I don't need to brick the phone before sending it back to assurion?
They won't care that it has been rooted?
Thanks for all the info, I'll be sure to keep this thread bookmarked, because I'm sure with my luck with phones I may need to follow the un-rooting process in the future..
Also:
They went back and forth about not being able to send me a new battery (which is what damaged the phone in the first place, likely because of the extended wifi tether in a 100+ degree truck), but, alas, the last person to 'process' my claim said they were throwing in a new charger and battery too..
saweet..
any chance I'll still get a new in box phone, or is this Evo way too old for that?
Thanks
a
Are yall positive I don't need to brick the phone before sending it back to assurion?
Click to expand...
Click to collapse
Again, NO. That's insurance fraud, and it's illegal. Your phone is out of warranty, and it's broke. That's exactly what insurance is for. Just call them, tell them your phone is broke, and pay your deductible. You do not need to brick your phone, they don't care what the problem is. As long as you have a problem, and you pay the deductible, that's all they care. Intentionally bricking your phone to make a claim is illegal.
They won't care that it has been rooted?
Click to expand...
Click to collapse
No, Asurion doesn't care. Sprint DOES care, because rooting voids your warranty. But Ausurion isn't sprint, and they dont care.
They went back and forth about not being able to send me a new battery (which is what damaged the phone in the first place, likely because of the extended wifi tether in a 100+ degree truck),
Click to expand...
Click to collapse
Umm no. If you left the phone on wifi tether in a hot car in summer for over an hour, then it's YOUR fault it overheated, NOT the battery's fault.
got my phone
sent me a brand new phone.
a
AND (drum roll, while I pull the boot out of my ass)
It has 2.3.3
a.
Eat the deductable...
lordbater said:
Over the last few days I had my phone plugged into the factory charger and it over heated.
The batter actually swelled up so fat that it pushed the cover off the back. It left green splotches the size of quarters on my screen that have gotten smaller over the last few days. The phone is still acting a little crazy, but it is usable now that I have my spare battery in it.
Click to expand...
Click to collapse
Another "option"
I would reset my Droid...remove the M-SD card and eat (pay) the deductible... I know it is a warranty issue...but sometimes the lost phone scenario is the best way to get around them (Sprint) from asking too many questions about WTF happened to this phone. In whereas lies answers that will not abode well to them on you having the desired outcome; which is a new (refurbished) phone for you.
Cheers!
Spirit Wolfe
"The Original XDA Forums Wolfe"
It came in the mail today. It came with 2.3.3 pre-installed. It seems from searching on here that no one knows for certain if there will be a root method for this. What I've gathered from the minimal time I have spent searching on here today is I might not ever be able to root this thing. Best case is that someday maybe the devs might get a root method figured out, but no one knows if or when that will happen.
My old phone slipped out of my pocket and took a spill off my bicycle at about 20mph onto a paved road. It works fine, but the glass is shattered. I've had this phone for almost a year. I rooted it the day I brought it home from the store. I have spent a lot of time trying roms and kernels and it is set up just how I like it.
I am wondering if it would be worth it to switch out the glass from the replacement phone and put it on my old phone (I'm not sure if this is possible yet, I just thought of it) and send back the replacement phone with the broken glass from the old phone. Or should I wait and see if the devs release a rooting method? I have 14 days to decide before I get charged $500 for not returning the broken phone to the insurance company. What would you do?
I'm not positive, but I think you can still RUU a 2.3 evo back to the 3.70 software and use Unrevoked from there. Good luck
I would send back the insurance replacement (saving you $100) and take it to a repair center and have the screen fixed (which is only $35). Losing root SUCKS.
Sent from my PC36100 using Tapatalk
What I've gathered from the minimal time I have spent searching on here today is I might not ever be able to root this thing.
Click to expand...
Click to collapse
There WILL be, just give it a week or two.
I am wondering if it would be worth it to switch out the glass from the replacement phone and put it on my old phone (I'm not sure if this is possible yet, I just thought of it) and send back the replacement phone with the broken glass from the old phone.
Click to expand...
Click to collapse
That's insurance fraud. Asurion will know what phone you send back, and when they find out, they could easily make you pay the full price for it.
MicrosoftBug said:
I would send back the insurance replacement (saving you $100) and take it to a repair center and have the screen fixed (which is only $35). Losing root SUCKS.
Sent from my PC36100 using Tapatalk
Click to expand...
Click to collapse
Exactly this!
resonance77 said:
I am wondering if it would be worth it to switch out the glass from the replacement phone and put it on my old phone (I'm not sure if this is possible yet, I just thought of it) and send back the replacement phone with the broken glass from the old phone.
Click to expand...
Click to collapse
Yeah, that's definitely a criminal act. I wouldn't go that route.
Does everybody have some sort of amnesia that they don't remember when the 2.2 OTA came out and a lot of people lost root? Everybody freaked out, they had to wait a couple of weeks (gasp!) and people were all worried there would never be a root method. Bounties were placed, dozens of threads were started asking the same thing. That's what prompted my signature, in fact. There was even a sticky about it, not that those do any good.
Then, there was a root method.
Just be patient. It will happen, maybe the RUU thing will already work for you. Soon, you'll feel silly for being so quick to worry. Heed the words of Tom Petty.
I just got off the phone with the Sprint repair store. They told me that as of February, they no longer fix cracked screens for $35 if the screen has more that two 1 inch cracks. They also told me that once submitted, the insurance claim cannot be undone. I could have it fixed, but it would cost me the total for repair and the $100 for the insurance claim.
I don't remember when 2.2 came out and everyone lost root. I was still sporting my blackberry. This is my first Android phone and it came with 2.2.
I'm just going to return the broken phone and just wait it out. That is what I planned to do in the first place. The threads I read made it seem like there was a good chance that the ota 2.3 was unrootable.
resonance77 said:
I just got off the phone with the Sprint repair store. They told me that as of February, they no longer fix cracked screens for $35 if the screen has more that two 1 inch cracks. They also told me that once submitted, the insurance claim cannot be undone. I could have it fixed, but it would cost me the total for repair and the $100 for the insurance claim.
Click to expand...
Click to collapse
Yup, that's the same experience I had. I went to TWO Sprint stores trying to replace my screen, no dice. So, I filed the claim with Asurion. Just got my phone today, and it's 2.3.3 with 4.22.651.2. Oh well, what can you do?
As everyone is saying, the root method will come out for this phone. Those with the newer phones (you, me, whoever else either just got a new Evo, did the OTA, or got an insurance replacement) will just have to patiently wait. I don't mind...it'll happen!
I was told by the insurance company that I COULD get the new phone, and have Sprint fix it with the new one.
Sprint was going to do it anyway, and replaced the screen on my wife's phone, but they didn't have any more EVO's in stock.
I have another question but didn't want to start another thread....
When I get my new phone, how can I tell if it's new, or refurbished?
When I get my new phone, how can I tell if it's new, or refurbished?
Click to expand...
Click to collapse
New phones will ALWAYS come in the original box with all manuals and accessories. Refurbs will usually come in a plain box with no battery or anything. Refurbs also are required to have a small sticker under the battery with the date it was refurbed.
Also, to be sure, go to the dialer and hit ##786#. Scroll down to Refurbished Date. If it says N/A, then its new. If there is any date listed there, then its a refurb.
Ok so im having the loose usb port problem with my phone and im going to be sending it in for warranty exchange. One thing is i rooted my phone and the S-off shows up if you look. Also i never installed custom roms or anything so it looks like a normal evo if you flip through the menus and stuff. Superuser is also gone and no root apps or anything is on the phone just that it shows s-off if you look. So will sprint look for the s-off when i ship it back to them a charge me or anything?? im also running the OTA 2.3.3
htc-evo-4g said:
Ok so im having the loose usb port problem with my phone and im going to be sending it in for warranty exchange. One thing is i rooted my phone and the S-off shows up if you look. Also i never installed custom roms or anything so it looks like a normal evo if you flip through the menus and stuff. Superuser is also gone and no root apps or anything is on the phone just that it shows s-off if you look. So will sprint look for the s-off when i ship it back to them a charge me or anything?? im also running the OTA 2.3.3
Click to expand...
Click to collapse
Different stores have different standards for root. My store here in knoxville told me, of course after I've unrooted sadly enough, that they do not check for s on. They only look to see if you have a custom Rom. And especially if it is a hardware, the rep told me they don't normally care either way. If it is software related, they will not work on a device running a custom Rom.
Sent from my PC36100 using XDA Premium App
ok well im actually sending it to sprint so do you think they will look when they receive it?
htc-evo-4g said:
ok well im actually sending it to sprint so do you think they will look when they receive it?
Click to expand...
Click to collapse
I'm curious as to why you are sending it? Going to the store is easier. And also, if they don't fix rooted devices, all they can do is tell you no and send you away.
But personally I don't think they will check. Especially because your issue seems to be a major hardware issue.
Sent from my PC36100 using XDA Premium App
well ill trying going there again but when i was there they treated me like i was stupid and must have taken my truck and ran my phone over millions of times just to break the small internal usb port! like really?? when i go what should i say? the first time i went i said my usb port is broken and they told be i abuse the phone as i expressed and there repair tech had left already.
htc-evo-4g said:
well ill trying going there again but when i was there they treated me like i was stupid and must have taken my truck and ran my phone over millions of times just to break the small internal usb port! like really?? when i go what should i say? the first time i went i said my usb port is broken and they told be i abuse the phone as i expressed and there repair tech had left already.
Click to expand...
Click to collapse
I also have had bad experiences at Sprint stores. They all seem to treat you like you're dumb, but soemtimes you get lucky and get to speak with a nice respectful rep.
Here is what I would say/do.
First, do you have insurance? That is very important.
If you do, try this. But proceed with caution.
Take your micro usb cord and really jam up your slot. Like, really bend the attachment piece out of place.
Go in and tell the rep that your device does not charge properly and really needs repair or replaced. Ask nicely. I'm sure those peeps deal with jerks all day long. Prolly why they dish back out to some of us nice folks.
Show the repair tech the damage.
If you have insurance they will be more than happy to help you.
If you don't have insurance please please please do not take this route!!!
Sent from my PC36100 using XDA Premium App
nope dont have insurance and the phone is only 7 months old and im having this problem and dont want to have to shell out mounds of cash to fix a pretty much brand new phone. wont sprint acknowledge this is a problem and replace it regardless?
htc-evo-4g said:
nope dont have insurance and the phone is only 7 months old and im having this problem and dont want to have to shell out mounds of cash to fix a pretty much brand new phone. wont sprint acknowledge this is a problem and replace it regardless?
Click to expand...
Click to collapse
Oh.......
Here is the deal. I've asked several different sprint reps about this over the phone as well as in the store.
Once you purhase your Evo, sprint gives you a 30 day warranty. Within 30 days, you are eligible to return phone, trade phones, or replace phone with a brand new one if there are manufacture defects.
After 30 days, your Sprint purchase warranty ends. But HTC also has a warranty. It is a one year limited warranty. It is mainly for defects and other various issues. Basically, you send your phone ($6 shipping handling) to HTC and they diagnose it. If it is manufacture defect, they either repair or send you a refurbished device without charge. If they decide it is user error or you damaged phone, they call or email you to inform you that you have two options. A. pay full price for repair and shipping back home. B. Pay 35$ fee to get phone back unrepaired.
The deal is this. Sprint offers you the service and guarantees you service and only the service. Your device was not made by sprint but by HTC, and being so, issues must be dealt with through HTC...unless you purchase insurance.
This is my advice to you. Call sprint. Ask them about insurance. It is $7 a month. Ask them how soon it takes affect after you purchase it. Usually is immediate. Then, in the next week or so, go to sprint store. Now you have insurance and they will deal with you and repair your phone right there and then. And if you want, later after your device is fixed, you cancel insurance.
Sent from my PC36100 using XDA Premium App
ok ill go with the insurance way. they wont suspect fraud or anything thats the only reason i didnt want to do the insurance method
Whatever you decide to do, good luck to you!
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Long story short, I flashed a boatloader for the european version of the phone and my phone is bricked.
I want to know how to short circuit my phone without making it look intentional. I am not insured but I do have warrenty, if I short circuit the phone, will they be able to fix it in the sprint store? I am really hoping they don't. I just want a new phone. I was told that I was have to pay a $35 fee to get the phone fixed, what do you guys think? BEst way to short circuit this phone? (Not with water please)
UPDATE:
So my cuz and I went to the sprint store and his friend saw the phone and the first thing he asked if it was rooted, I said yeah. He couldn't fix it, but said he will take care of it when exchanging it and since I didn't have insurance, I had to pay the $35 warranty exchange. Furthermore, I added the insurance with the exhange, I am picking up the exchanged phone tomorrow because it had to be ordered.
Thanks a lot guys for the help.
This is why im glad i have insurance if i brick it its at the bottom of a lake. What warranty. As he said even download mode warns you of the possible warranty voiding. Least expensive option now is probably repair.
Besides the things I'd like to say about this situation, I'll say something else. It won't go into download mode? You could try getting a USB jig and see if that will force it into download mode. I'm holding back the temptation to say something really smartass. This was a very expensive lesson, huh? Sending it in to unbrick it, if all else fails, is your last resort. With a $500 phone, you can't afford NOT to get insurance for it?! Even if you had insurance, you wouldn't get a brand new phone.
I'm not trying to be a ****, so don't take it that way.
im referring to the 1 year warrenty that comes with the phone, it protections against defections in the phone. If I short circuit it, it will be defected... no more useless comments please, don't remind me of what I already know; I know that I should have gotten the insurance, enough said about that.
Would really appreciate it if someone could actually answer my question
newalker, would sprint be able to tell that the phone is rooted if i shorted out to the point that it wont turn on? was thinking about using a 9 volt battery to do so.
sabatheman said:
im referring to the 1 year warrenty that comes with the phone, it protections against defections in the phone. If I short circuit it, it will be defected... no more useless comments please, don't remind me of what I already know; I know that I should have gotten the insurance, enough said about that.
Would really appreciate it if someone could actually answer my question
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If you fry the usb port theyll blame it on you using an aftermarket charger since your stock one is fine. You probably wont be lucky enough to even keep them from checking the rom status. You have a phone capable of being repaired by samsung soon you may have nothing.
The warranty covering defects was voided by a custom rom. The reason they wont honor it after rooting or custom rom is things such as overclocking. Many things can be done via software that would normally be replaced as defective.
If you cant make it so they never find out then all warrantys are null and void period. Truth and fact.
how do I get this 35 dollar exchange done sir? How can I get the 35 dollar exchange w/o them finding out I rooted the phone? :/ been such a stressful week, been bricked for a week. What's the BEST thing I can do right now in my situation?>
sabatheman said:
how do I get this 35 dollar exchange done sir? How can I get the 35 dollar exchange w/o them finding out I rooted the phone? :/ been such a stressful week, been bricked for a week. What's the BEST thing I can do right now in my situation?>
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If you haven't read these two threads, I'd suggest doing so. Neither thread has lead to a solution yet (other than getting the phone replaced).
help - I did something bad
I screwed up / Installing ICS for international SGS2
Good luck...
I will leave this here as well. This is the SGS2 i9100 USB driver. It is a rar file. You will need to extract it and install. See if Odin will recognize the phone after installing. Please report back....
http://db.tt/g8hP2llV
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#1 --- Avoid Flashing Cooked ROMS on your phone...live with stock!!! I do and havn't had any problems at all..
Seems like there are more people complaining about all theses cooked ROMS and how they either work perfectly...or suck some way or another or have tons of glichs.
#2 --- Always, and I mean Always get $8 insurance on a Smartphone, in the long run this will save your ass...big time...
#3 --- People look at the 2 year contact price of the phone...not the really price of the phone (which is $549 I believe) and thats what gets them in trouble...ahhh my phones only $200 or less, I dont need insurance...yet if you break your phone you have a POS brick weight...that will now cost you over $500 to replace...or you could pay $8 a month and if something goes wrong, The Sprint Repair Center will fix it free...or replace it with a refurb unit....Even if you make a claim due to water damage or something, its still cheaper than the $500+ dollars you will have to fork out...
JohnCorleone said:
I will leave this here as well. This is the SGS2 i9100 USB driver. It is a rar file. You will need to extract it and install. See if Odin will recognize the phone after installing. Please report back....
http://db.tt/g8hP2llV
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Your one smart guy John. You have helped me a several times with some responses to my questions and I really appreciate it. If your idea works you’ll make a quite a few people happy on here. Seen a handful of these issues with people flashing the Int versions. If this doesn’t work I would use the 9V battery idea and run it across the board.
sabatheman said:
If I short circuit it, it will be defected...
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edit,... not worth the time
This is why you READ, and READ some more!!!
I dare you to bring it to my store. Nothing gets passed a well trained tech. Your best bet is to go to an advanced exchange only store, the reps are not trained like the techs. Pay the 35 and call it a day. As for the microwave comment, solder points get a white residue on them after being microwaved, to a trained tech it looks like corrosion.
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Sorry, not to be n [email protected]@hole here, because what happened to you really sucks, but if you screwed up your phone by doing something dangerous without doing proper research (ie: try to flash something designed for the European Galaxy S2 onto an Epic touch), why should Sprint eat the cost and give you a replacement phone? I mean you are basically asking for a way to cheat Sprint.
Something to consider. I really do feel for you and hope somehow someone comes up with a fix.
the best easy to do what ur asking and not get caught would be to take a fully charged 18v battery from a drill, 2 wires either stripped on both end or to make it easier put alligator crimps.on each end and hook the battery to the terminals on back of phone where battery usually touches and then hit the power button on your phone. it will leave no trace and even if it does get powered up its well enough outside the read parameters to where nobody can catch it. ive seen this done already to atleast 7 or 8 phones. have fun
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Pay to get it jtaged i don't know how many people have done this we are not illiterate? On topic leave it a a hit place my fiance forgot her phone in the car when it was hot really hot and it messed up.
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So sprint covers rooted phones but doesn't cover physically damaged phones......try telling the truth and not being an idiot and listening to almost anyone else here. 9v battery? Really?
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TheShackSpecialist said:
9v battery? Really?
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wrong radio shack, 18 volt
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Aren't you able to add insurance on your phone at any time??
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Yes you can but it would look suspicious if the phone needed work shortly after the insurance kicked in.