I had a MyTouch Slide that was no longer working and called to receive a replacement as it was still under warranty. When I called in the T-Mobile rep told me they did not have any Slide's he could exchange for and offered me a Vibrant. Asked him if there were any G2's available as I greatly prefer having a keyboard and he said there were not. I needed a phone as soon possible so I went ahead and took the Vibrant which he said would be a brand new phone and have a new 1 year warranty.
My question is, once the Vibrant comes in will I be able to use their 14 day return policy they usually offer when you buy a new phone, and be able to get a G2, if I let them know I need a keyboard? Or am I stuck with the Vibrant?
Thanks for the help guys.
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If you've got a silver dash (not sure about black) that is still under warranty and have been putting off an exchange for any issues it has had - now is the time to call. Some customers may be able to get an alternate exchange for the dash 3g at no cost or contract, plain and simple exchange due to the low supply of refurb dashes. An alternate exchange is a new phone not refurb as well so this is awesome if you still have a warranteed dash. A little birdie told me this. No word on if this is a permanent or temporary alternate.
Actually it is for a $50 minimum rebate on a new HTC device. And it ends at close of business TODAY! I just got off the phone with T-Mobile and they said as long as your old HTC device is not broken, damaged, the screen works, not leaking, no water damage, no corrosion and the hinge still works you can trade it in for money towards a new device. But it ends TODAY, 8-25-09. So that kinda bites the big one. This is according to someone I spoke to at T-Mobile about 5 minutes ago. If it were true I was gonna go trade mine in asap. But like Grandpop always said, "If it's too good to be true........." Hate to be the one to burst anyones bubble. I just burst my own.
slipknotfn said:
Actually it is for a $50 minimum rebate on a new HTC device. And it ends at close of business TODAY! I just got off the phone with T-Mobile and they said as long as your old HTC device is not broken, damaged, the screen works, not leaking, no water damage, no corrosion and the hinge still works you can trade it in for money towards a new device. But it ends TODAY, 8-25-09. So that kinda bites the big one. This is according to someone I spoke to at T-Mobile about 5 minutes ago. If it were true I was gonna go trade mine in asap. But like Grandpop always said, "If it's too good to be true........." Hate to be the one to burst anyones bubble. I just burst my own.
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Different deal. Basically I'm talking about warranty exchange - you're talking about a trade-in program. Basically older devices at end of life, can often get alternate exchanges for a newer device. But you do not call up for the alternate exchange - you only get it if you've got a technical problem that requires an exchange, when they pull up the exchange form it will show "alternate exchange" in some cases. If you called up T-Mobile and asked them straight up to send you the dash 3g, of course they'd send you the upgrade path
So basically you have to have a Dash that is still under some kind of warranty and has an 'issue'. Then since there aren't anymore of these to offer they have no choice but to offer you a new Dash 3G. Is this the basic idea here? Well mine is a little over 2 years old so I would not qualify anyway. I do carry insurance but yeah no more warranty from the manufacturer I am sure. Too bad.
lotherius said:
If you've got a silver dash (not sure about black) that is still under warranty and have been putting off an exchange for any issues it has had - now is the time to call. Some customers may be able to get an alternate exchange for the dash 3g at no cost or contract, plain and simple exchange due to the low supply of refurb dashes. An alternate exchange is a new phone not refurb as well so this is awesome if you still have a warranteed dash. A little birdie told me this. No word on if this is a permanent or temporary alternate.
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Nice! Then you can go run my new ROM in the Maple Forums.
This does work!! I recently received my second Dash (silver) as a warranty replacement. The new one had a separate issue. While on the phone with handset warranty replacement, I asked about the G3. I was told no, but when she entered it into the computer as an option, it was accepted. Just received the Dash G3 yesterday and am loving it. Only issue I'm having is that the old dash screen is blank and I have no way of getting my contacts off of it, so far. Mobile Device Manager won't work, as I don't have Outlook. Still looking for options to retrieve contacts off of old dash.
I have warrenty replacement of a dash 1 on the way because some of the keys stopped working. They didnt offer the D3g but said I could get a new g1 through my insurance if I wanted to. So do I have to ask? What do I say because they told me the warrenty only covers the same phone?
This is exactly how I got my first Dash. I had the SDA, and it had a reception issue around where I lived. They sent a replacement - same issue. Then I asked about an alternate exchange for the Dash instead, and they said they could do it.
Hmmm, I will have to check that out! I have the black Dash though so not totally sure if it will work the same way. Many thanks for the helpful info!
I got the alternate exchange but they only one they offered was the 09 shadow brand new in the box. Its for my daughter anyway. I think shell like it better, it seems more girly than a dash.
Just called them.
Just called them up for my boss whos dash got dog chewed and they said they would send a regular old dash .
oh well.
Same here.
Have had a problem with the phone randomly turning off. Called for a replacement and they offered the same DASH or a Shadow. Stuck with the DASH. Should have it in a few days...maybe in a few months I can get the 3g when it's time for an upgrade.
These offers change all the time.... glad to see it has worked for some.
I had a dream last night I got the 3g in the mail. I was so happy.
back when I had alltel I had a ppc 6800 and when the touch pro came out (maybe a month or so after I don't remember how long) I read something on ppcgeeks about someone taking their mogul in on the sprint network and claiming it didn't work and he got a touch pro as a replacement.
I tried this and the salesperson said they could either claim warranty and send me a free 6800 or I could tell the insurance company I broke the screen and i would get a brand new touch pro for $50 in the store since they didn't carry the 6800 anymore
anyone have any luck trying this on verizon to get a touch pro 2? I kind of want one but don't want to sign a new contract as I'm going to At&t sometime soon, and the tp2 would sell alot faster and for more money on ebay/craigslist/etc.
Yeah I tried this like 6 months ago and somehow assurion got a new shipment of NEW in box 6800s for verizon. I was trying to get the touch pro at the time. Why dont you just switch to att and get the phone at a discount with them. Thats what I was gonna do, I was actually considering the iphone at the time, until verizon woke the freak up and stopped crippling the phones and came out with the TP2. Best phone I have ever owned.
whoops, I guess I forgot to mention that my alltel/verizon contract doesn't end until middle december or something, I'm hoping by the time I switch Att might have the hd2.
and thinking about how fast the touch pro 2 came out with my luck I'd upgrade at the discount price and then a new one would come out haha.
I'm new to sprint so i'm not sure how all of their exchanges and returns work.
I purchased my EVO from a corp store, and if I want to exchange it because the screen is sunken in on the bottom left and the battery cover doesn't seem to fit properly, will I be given a new one or a refurbished one? and will it have the new update on it that prevents rooting? I am still on my 30 day trial so Im assuming that since I paid for a BRAND NEW EVO that that's what I should get since they sold me a defected one.
Also, if I just want to return my phone and save my contract upgrade, will I be charged a restocking fee even though the phone is "defected"
Brand new one within 30 days (assuming it's not damaged and is a phone defect, otherwise go insurance). Go to the store, if they tell you no or try to give you a refurbished one - dial #2 on your phone and get connected to sprint tech support and explain your situation. They'll transfer you to someone else who will probably be able to get in contact with the store.
Happened to me ^^ , but i got a brand new one same day i called sprint support and said they tried to give me a refurb.
bbedward said:
Brand new one within 30 days (assuming it's not damaged and is a phone defect, otherwise go insurance). Go to the store, if they tell you no or try to give you a refurbished one - dial #2 on your phone and get connected to sprint tech support and explain your situation. They'll transfer you to someone else who will probably be able to get in contact with the store.
Happened to me ^^ , but i got a brand new one same day i called sprint support and said they tried to give me a refurb.
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hahaha! perfect. Thank you so much
regardless of how long it's been, if it's something wrong with a phone, you CAN get a new, not refurb'd, one.
during my first year with sprint, i went through 8 bb curves. i asked for a replacement and they sent me a refurb. called and asked for a brand new one since the refurb had the same problem as my new one. this kept happening for 8 units. new or refurb'd.
however, after your 3rd replacement within 3 months will require you to get it approved by a tech store to get a replacement.
Due to GPS issues that just appeared last week, after having the phone for over a month, i want to take it back to sprint for an exchange.
Anyone know their policy for exchanges after the 14 days? i do not have extra insurance. i know samsung has a 1 year one warranty but will sprint do the exchange for me? if not, will sprint give me a phone to use while i ship the other one to samsung?
any details or tips on the process would be great.
and yes, i've tried every solution in every et4g gps thread to fix the gps.
You'll have to get an RMA from Samsung, and return it to them for repair/replacement
Sprint won't give you a phone to use while yours is being "fixed"
I'd go to a sprint store first, and let them look at your phone, and tell you how to proceeds; just make sure its a real Sprint store, and not a third party reseller
I have a question for you all. I have the Galaxy Nexus on Verizon. I bought it through them back in late December, early January. Now, we don't have a contract with them anymore, though my Nexus seems to be crapping out on me. I use it as a music and movie device, and an alarm clock. Is there anything that I can do to get a replacement? I believe that they cover phones for a year, right?
just call them and tell them what going on. worked for me many times
Doesn't hurt to stop in a store or call em'. It wouldn't shock me if they just direct you to samsung with not having service from vzw to device anymore.
good day.
My experience with verizon is:
You have a year warranty if they can verify when the phone was first activated by looking up your old account. It helps if you have an account with them still, but they will repair the phone if you explain that you're trying to reactivate it.
aquid2 said:
My experience with verizon is:
You have a year warranty if they can verify when the phone was first activated by looking up your old account. It helps if you have an account with them still, but they will repair the phone if you explain that you're trying to reactivate it.
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Called them. They want me to pay to replace it. They want me to pay more than the price of the phone... I'm going to go to a Verizon store and see if I can get it replaced there, if not, I'll just send it to Samsung.
Thanks guys.