Develop Bugs

Warranty questions

im just really curious as to what to do if someday i was to want to exchange my phone in for the sprint warranty. i currently have it rooted via toast method with fresh 0.2 rom and am going to update it to the newest radio. what steps would i take, should the time come to exchange for warranty. im curious because if stable Evos with no screen or light leakage start to come out i wanna be ready to roll for a exchange. thank you in advance

I was told by a man that rooting was no big deal, but installing new roms would violate the warranty.
This was in a Sprint store, with two employees inside listening to me.

ok, i work at a corporate service and repair store. technically if their is any notice of the software being modded. ex: roms, rooted etc... than we do not authorize an exchange and will flag the device DBR (damaged beyond repair) but of course that depends on which store you goto. At my store it depends on what the phones doing and customers history with Sprint.
but in the end. just un root your phone when you go in.

I've been reading in this forum about a 1-year free warranty from Sprint (not their special add-on plans like TEP). I searched the Sprint site for information on this warranty, but could not find it. Are you sure you can return a defective Evo for a replacement (new or refurb) for up to 1 year? Is that information on-line, or only found in the Evo packaging? Is this true for Evos purchased at BB & RS as well?

well i dont know about BB and radioshacks and stuff. but I work at a sprint corporate store. and how it works is you take in the phone to a service and repair store. we try to fix the phones, if were unable to and its out of the 30 days, typically 9/10 we order you a replacement. (as long as its not physical dmg or liquid)

question about exchanging evo

I'm new to sprint so i'm not sure how all of their exchanges and returns work.
I purchased my EVO from a corp store, and if I want to exchange it because the screen is sunken in on the bottom left and the battery cover doesn't seem to fit properly, will I be given a new one or a refurbished one? and will it have the new update on it that prevents rooting? I am still on my 30 day trial so Im assuming that since I paid for a BRAND NEW EVO that that's what I should get since they sold me a defected one.
Also, if I just want to return my phone and save my contract upgrade, will I be charged a restocking fee even though the phone is "defected"

Brand new one within 30 days (assuming it's not damaged and is a phone defect, otherwise go insurance). Go to the store, if they tell you no or try to give you a refurbished one - dial #2 on your phone and get connected to sprint tech support and explain your situation. They'll transfer you to someone else who will probably be able to get in contact with the store.
Happened to me ^^ , but i got a brand new one same day i called sprint support and said they tried to give me a refurb.

bbedward said:
Brand new one within 30 days (assuming it's not damaged and is a phone defect, otherwise go insurance). Go to the store, if they tell you no or try to give you a refurbished one - dial #2 on your phone and get connected to sprint tech support and explain your situation. They'll transfer you to someone else who will probably be able to get in contact with the store.
Happened to me ^^ , but i got a brand new one same day i called sprint support and said they tried to give me a refurb.
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hahaha! perfect. Thank you so much

regardless of how long it's been, if it's something wrong with a phone, you CAN get a new, not refurb'd, one.
during my first year with sprint, i went through 8 bb curves. i asked for a replacement and they sent me a refurb. called and asked for a brand new one since the refurb had the same problem as my new one. this kept happening for 8 units. new or refurb'd.
however, after your 3rd replacement within 3 months will require you to get it approved by a tech store to get a replacement.

Never send your phone to Samsung service center to get it repaired

I got my new E4GT on Jan 21, and I fount on 23th that it doesn't receive any GPS signal 'at all'. I guess you guys might have some tweaks to fix this issue but I didn't. So I just sent it to Samsung service center on 24th, which was my biggest mistake.
They recieved my phone on '30th' because they are using UPS 'Ground', which I think is ridiculus for a repair service dealing a product costs more than $500. And it's now Feb 6, and it was still being repaired.
So I called them and asked how long would it take more to get it back, and the representative said 'Another week or two'. Wow. Taking a month to finally use a new phone.
So I called Sprint who I originally talked to when I found the problem. At that time one of the representatives told me to send my phone to Samsung since it's a 'technical issue' of the mobile product of Samsung. I explained how my phone's being taken care of, and they said my phone just could have been replaced without additioanl charge since it has an original defect if I brought it to Sprint store right away rather than sending it to Samsung. What Sprint told me they can do is by the way that only once I get my phone back from the Samsung repair shop and bring it to them, they will be able to take care of it because they need the phone in their hands.
So I called (...) Samsung again to claim my phone back right away regardless of whether it's completely repaired or not. But what the first representative I talked to told me is that 1. there's no way to send the product back to the customer while it's under the repair process because it is related to the liability issue(what?!), so I will need to WAIT until my phone is completely fixed. 2. also there's no way to expedite the shipping process because the UPS 'Ground' is the only way of portal service they are using 'from the shop' to the customers. (I even told him that I'm willing to pay additional charge or anything for that)
That was what he kept arguing until I asked him to transfer me to his supervisor or anyone has higher level authority of support. Although he argued that it would be the exactly same if I talked to anyone else, the higher support representative immediately canceled my repair and sent it back to me throught UPS 2nd day air service.
I'm not sure if it's okay to post this kind of complaining here, but might be helpful for those of you who have repair issues.
DO NOT SEND YOUR PHONE TO SAMSUNG. WHETHER OR NOT YOU HAVE THE TOTAL PROTECTION WITH SPRINT, BRING IT TO THEM.

luvnpce said:
I got my new E4GT on Jan 21, and I fount on 23th that it doesn't receive any GPS signal 'at all'. I guess you guys might have some tweaks to fix this issue but I didn't. So I just sent it to Samsung service center on 24th, which was my biggest mistake.
They recieved my phone on '30th' because they are using UPS 'Ground', which I think is ridiculus for a repair service dealing a product costs more than $500. And it's now Feb 6, and it was still being repaired.
So I called them and asked how long would it take more to get it back, and the representative said 'Another week or two'. Wow. Taking a month to finally use a new phone.
So I called Sprint who I originally talked to when I found the problem. At that time one of the representatives told me to send my phone to Samsung since it's a 'technical issue' of the mobile product of Samsung. I explained how my phone's being taken care of, and they said my phone just could have been replaced without additioanl charge since it has an original defect if I brought it to Sprint store right away rather than sending it to Samsung. What Sprint told me they can do is by the way that only once I get my phone back from the Samsung repair shop and bring it to them, they will be able to take care of it because they need the phone in their hands.
So I called (...) Samsung again to claim my phone back right away regardless of whether it's completely repaired or not. But what the first representative I talked to told me is that 1. there's no way to send the product back to the customer while it's under the repair process because it is related to the liability issue(what?!), so I will need to WAIT until my phone is completely fixed. 2. also there's no way to expedite the shipping process because the UPS 'Ground' is the only way of portal service they are using 'from the shop' to the customers. (I even told him that I'm willing to pay additional charge or anything for that)
That was what he kept arguing until I asked him to transfer me to his supervisor or anyone has higher level authority of support. Although he argued that it would be the exactly same if I talked to anyone else, the higher support representative immediately canceled my repair and sent it back to me throught UPS 2nd day air service.
I'm not sure if it's okay to post this kind of complaining here, but might be helpful for those of you who have repair issues.
DO NOT SEND YOUR PHONE TO SAMSUNG. WHETHER OR NOT YOU HAVE THE TOTAL PROTECTION WITH SPRINT, BRING IT TO THEM.
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If you would have asked first then we would have told you to go to sprint..... In and out no problem
We are not like the international g$2 the carriers overseas usually don't do this but all the carriers in us do the carrier work ...
Sent from my SPH-D710 using xda premium

Unless you bought it used off of Craigslist, why would you not return to the store where you bought it?
Sprint has a 14 day return on new devices, no questions asked.
But yes I agree. Samsung customer service is garbage. As much as I would like the Nexus, I won't buy it as Samsung makes it. I will wait for HTCs next phone.

Your lucky it wasn't Motorola, they would have said were working on an update and hung up.

Sometimes you learn things the hard way, but seriously, assuming you bought your phone at a Sprint store or authorized dealer, and did not take it to a Sprint store or repair center first, especially during the 14 day return period, well ... you already know the rest. Sending ANY kind of electronics back to the manufacturer should be the last resort. I'm at a bit of a loss why you would have sent your phone to Samsung 3 days after you bought it. Sprint cares about you way more than Samsung, and that isn't exactly saying much.
Still, I can't shake the feeling that there's something to this story you're not telling us.

I first contacted Sprint and sending it to Samsung was their suggestion. That's why. Even the Sprint representative I talked to today didn't know why the first representative told me to do that way. That might be the missing point here. After talking to him, his supervisor called me and apologized for the bad advise from the first one. If I knew or heard that it couldve taken care of by Sprint, I would definately have dont that way.

Work at sprint here, yea, withing 14 days we always swap it for you instore. Past 14 days, free with insurance, or $35 without.
Sent from my SPH-D710 using XDA App

Why would you think to try and repair a defective phone within your return/exchange period??
Step 1-Got to Sprint store
Step 2-Exchange phone for brand new one
Step 3-Love new working phone
I'm not trying to be rude, but there is 14 days for a reason

luvnpce said:
I first contacted Sprint and sending it to Samsung was their suggestion. That's why. Even the Sprint representative I talked to today didn't know why the first representative told me to do that way. That might be the missing point here. After talking to him, his supervisor called me and apologized for the bad advise from the first one. If I knew or heard that it couldve taken care of by Sprint, I would definately have dont that way.
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You dont contact Sprint, you take it to Sprint, the store you bought it at or any other store ... I guess you did learn your lesson

I buy all my phones on craigslist or ebay. If I break one, usually I find some way for it to be manufacturer error or whatever (faulty usb connection, faulty screen, faulty keyboard). I have insurance through sprint, so I take it to an authorized repair center(I have 3 in town), and they replace it free of charge because its manufacturer error. Usually I get my replacement device the next day.

luvnpce said:
I first contacted Sprint and sending it to Samsung was their suggestion. That's why. Even the Sprint representative I talked to today didn't know why the first representative told me to do that way. That might be the missing point here. After talking to him, his supervisor called me and apologized for the bad advise from the first one. If I knew or heard that it couldve taken care of by Sprint, I would definately have dont that way.
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I see. Sorry you got bad advice, but sometimes you can get better advice from the drunk bum pushing a shopping cart full of cans and bottles down your street than you do from a service call center rep. Often times they're new, under trained, or just don't give a **** and want to get you off the phone.
If it's any consolation, I guess it's safe to say you learned something through this experience, which is always a positive. I hope you get your phone back soon.

Verizon replacement?

I have a question for you all. I have the Galaxy Nexus on Verizon. I bought it through them back in late December, early January. Now, we don't have a contract with them anymore, though my Nexus seems to be crapping out on me. I use it as a music and movie device, and an alarm clock. Is there anything that I can do to get a replacement? I believe that they cover phones for a year, right?

just call them and tell them what going on. worked for me many times

Doesn't hurt to stop in a store or call em'. It wouldn't shock me if they just direct you to samsung with not having service from vzw to device anymore.
good day.

My experience with verizon is:
You have a year warranty if they can verify when the phone was first activated by looking up your old account. It helps if you have an account with them still, but they will repair the phone if you explain that you're trying to reactivate it.

aquid2 said:
My experience with verizon is:
You have a year warranty if they can verify when the phone was first activated by looking up your old account. It helps if you have an account with them still, but they will repair the phone if you explain that you're trying to reactivate it.
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Called them. They want me to pay to replace it. They want me to pay more than the price of the phone... I'm going to go to a Verizon store and see if I can get it replaced there, if not, I'll just send it to Samsung.
Thanks guys.

[Q] t999 for t999l

is tmobile just replacing all t999 phones for any issue? I was having battery issue and customer service just decided to replace the phone no questions asked and i would receive it within 3-5 days, has anybody had there phone replaced recently since the t999l came out?

Hmm so they gave you the LTE version of the phone, no questions asked? Might have to give tmobile a call lol
Sent from my SGH-T999 using Tapatalk 4 Beta

reypowers said:
is tmobile just replacing all t999 phones for any issue? I was having battery issue and customer service just decided to replace the phone no questions asked and i would receive it within 3-5 days, has anybody had there phone replaced recently since the t999l came out?
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I highly doubt they're going to send you a T999L - that would be a BNIB phone. You'll most likely end up with a refurb T999 with more issues than you can count.

if its not the t999l im just sending it back i dont need a refub phone since its just battery i just needed my battery replaced but ill keep everyone posted

reypowers said:
if its not the t999l im just sending it back i dont need a refub phone since its just battery i just needed my battery replaced but ill keep everyone posted
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Please do because I'm ready to go off on T-Mobile for all the lies about LTE support on my current S3.

Dude I doubt they will send the t999l the only way they will do it is if they run out of t999 refurbish ones.

reypowers said:
is tmobile just replacing all t999 phones for any issue? I was having battery issue and customer service just decided to replace the phone no questions asked and i would receive it within 3-5 days, has anybody had there phone replaced recently since the t999l came out?
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Question, how you guys do warranty exchange? From below after 14 days (CA 30 days).
they will charge handling for the phone under manufacturer warranty and restock fee
If you recently purchased a new T-Mobile phone
You have 14 calendar days for discounted purchases with an annual plan at retail stores (30 in CA), 20 calendar days for online purchases via t-mobile.com, and 30 calendar days for full price purchases from the date of purchase, to return purchased equipment to the point of purchase.
Equipment must be in good working condition with original contents and packaging to be eligible for a refund of the purchase price. This return policy applies to the purchase of new equipment from T-Mobile or its authorized dealers. Proof of purchase is required.
We may charge a restocking fee. A different return period may apply to accessory purchases. Prepaid cards, software, or games are not refundable.
If your phone is defective and still under the manufacturer warranty
If your phone is defective and still under manufacturer warranty, you can return it directly to the manufacturer. T-Mobile can assist you by providing you with a replacement phone and submitting your phone to the manufacturer for you. This is a service that T-Mobile provides as a supplement to the manufacturer warranty that may come with your phone.
T-Mobile charges a processing fee for this service. If you would like T-Mobile to provide you with a replacement phone and to send your defective phone to the manufacturer for you, contact Customer Care to order a replacement. Please note that when you call, Customer Care will first attempt to troubleshoot your phone issues. For this reason, please make your initial call to Customer Care from a different phone or you may limit the ability to troubleshoot.