[Q] Fire!?!? - Epic 4G Q&A, Help & Troubleshooting

So my Epic started on fire yesterday when I plugged it into my truck. Luckily I was paying attention and was able to eliminate major damage. The charging port is destroyed but the phone still functions. Sprint is replacing it no problems and they even swapped out my Samsung charger.
Here's the question I have been unable to find an answer to. I want to unroot my phone prior to sending it back. Is there a way to do this with update.zip or another way? Obviously there is no way to plug into my computer to Odin or use one click. Thanks!!!!!
DQ

I have only seen this when a phone has liquid damage, a ghetto 3rd party charger is used, or something is inside the port that ignites when it is plugged in.
I am surprised sprint is replacing your phone. A tech at a store could have rightfully denied your claim.
I wouldn't worry about the root in a hardware situation..

Pictures PLEASE!

bomix said:
Pictures PLEASE!
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Click to collapse
Yea I agree some pics before you loose it would be awesome! I'll look into it as far as deleting root I'm sure no usb is required since you are at the least deleting just the su file
Sent from my SPH-D700 using Tapatalk

DexterDawg said:
So my Epic started on fire yesterday when I plugged it into my truck. Luckily I was paying attention and was able to eliminate major damage. The charging port is destroyed but the phone still functions. Sprint is replacing it no problems and they even swapped out my Samsung charger.
Here's the question I have been unable to find an answer to. I want to unroot my phone prior to sending it back. Is there a way to do this with update.zip or another way? Obviously there is no way to plug into my computer to Odin or use one click. Thanks!!!!!
DQ
Click to expand...
Click to collapse
Just a thought, but why not use a rooted file manager and delete enough OS files to prevent boot.
But with a hardware return I bet they just toss it in a parts reclamation bin.

Do you have a terminal program like connectbot? Remove superuser.apk and su.

Thanks for the help guys.. I decided to wing it and just did a titanium backup in the truck outside and then hard reset. They immediately pulled the battery and tore into the phone to look for the culprit.. Board was pretty fried and I'm sorry I didn't get any pics before they took my phone.
Got a refurb that had hair under the screen in the adhesive, they swapped it out for another refurb and it has a broken camera button.. Waiting on my 4th Epic in a week right now
I was a little ticked the last time and they said my next one would have 2.3 pre installed......
Or maybe not.. lol
Thanks
DQ

DexterDawg said:
Thanks for the help guys.. I decided to wing it and just did a titanium backup in the truck outside and then hard reset. They immediately pulled the battery and tore into the phone to look for the culprit.. Board was pretty fried and I'm sorry I didn't get any pics before they took my phone.
Got a refurb that had hair under the screen in the adhesive, they swapped it out for another refurb and it has a broken camera button.. Waiting on my 4th Epic in a week right now
I was a little ticked the last time and they said my next one would have 2.3 pre installed......
Or maybe not.. lol
Thanks
DQ
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Click to collapse
2.3 pre installed? thats a step ahead of everyone O_O

If you are claiming a fire damaged phone and you don't want them to see what you've done you can just stick it in the ol' nuker-wave for ohhhhhhh say 5 seconds? It isn't long though to blow anything up, but it will fry every chip on the board. But be sure to remove the sd card. I list as lot of good stuff the first time I did this and forgot the sd..
Sent from my SPH-D700 using XDA App

Related

[q] super bricked!

I've been rooting and working with custom roms for a long time (couple of years at least). I started with WinMo, and since I got my Evo the day they came out, I've been doing it in Android. I can also use ADB, and can typically recover from pretty much any problem on my Evo. (not claiming to be an expert) HOWEVER...
A couple days ago I loaded the latest Fresh ROM on my phone, and ran out the door while it was loading. Got in my car, the Evo started to reboot after applying the ROM, and zzzZZZIP! The thing went dead. And I mean REAL DEAD. The led which usually shows the charge level as not lit. I pulled the battery and tried to turn it on after replacing it. No go. Nothing when holding down vol while pressing power... nothing. When I got home I tried a wall charger, still no light, no boot, no drive with !, nothing. When the wife got home, tried her Evo's battery... same kind of nothing. USB connection to PC gives no adb access, no fastboot access,... you guessed it, nothing.
Sprint doesn't replace it if you didn't buy the warranty. Called HTC, of course they'll happily replace it, as long as it wasn't rooted. So I have a two part question.
Firstly, because I want my Evo back NOW! No, two days ago! LOL Is there a way to fix it?
Second, if I send it in, is there a way for them to know I rooted it?
Your help would be greatly appreciated.
Have you tried a different battery? That one may be fried. Just a suggestion.
Sent from my PC36100 using XDA App
fdb8231 said:
Have you tried a different battery? That one may be fried. Just a suggestion.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Thanks for the quick response! Yep, tried that. I thought maybe I had one of the USB port issues that didn't allow me to charge the phone, but alas, my wife's fully charged battery couldn't boot it (or do anything), and my battery worked fine in her Evo.
I also disassembled the phone to check solder connections both on the battery connector and the usb port... both looked totally fine.
Well, if you pay insurance on it you could always accidentally lose it and report it lost or stolen.... that's what I would do, but that's just me....
___________________________________
Yup.... The ones yoe momma told ya about.... Bad Seed Customs!!
Yeah, I'll weigh my options. I think I'll send it to HTC first. I really don't think they can read the internal memory in this condition. I think it is probably fried. It is too late for the Sprint TPE (warranty), but but I might be able to finagle a squaretrade warranty. It will take time though. I thought about having a friend list it in eBay as a buy it now for what a new one costs, buy it from him (he give me my money back), and wait whatever period squaretrade requires, and file a claim. They're great, and I should have bought a squaretrade warranty from day 1. I've had it on the two phones prior and had to use it on one of them. They're easy to deal with and cheaper than any other options. Plus, its more flexible since they don't replace the phone, they issue you a refund for it (which would give me the option of switching phones, not that I would).
mrsato said:
I've been rooting and working with custom roms for a long time (couple of years at least). I started with WinMo, and since I got my Evo the day they came out, I've been doing it in Android. I can also use ADB, and can typically recover from pretty much any problem on my Evo. (not claiming to be an expert) HOWEVER...
A couple days ago I loaded the latest Fresh ROM on my phone, and ran out the door while it was loading. Got in my car, the Evo started to reboot after applying the ROM, and zzzZZZIP! The thing went dead. And I mean REAL DEAD. The led which usually shows the charge level as not lit. I pulled the battery and tried to turn it on after replacing it. No go. Nothing when holding down vol while pressing power... nothing. When I got home I tried a wall charger, still no light, no boot, no drive with !, nothing. When the wife got home, tried her Evo's battery... same kind of nothing. USB connection to PC gives no adb access, no fastboot access,... you guessed it, nothing.
Sprint doesn't replace it if you didn't buy the warranty. Called HTC, of course they'll happily replace it, as long as it wasn't rooted. So I have a two part question.
Firstly, because I want my Evo back NOW! No, two days ago! LOL Is there a way to fix it?
Second, if I send it in, is there a way for them to know I rooted it?
Your help would be greatly appreciated.
Click to expand...
Click to collapse
Are you certain the battery isn't fried? Also, make sure the SD card is fully seated and secure. With the battery OUT, connect your EVO to it's power supply and then reinsert the battery. Sometimes, after doing so, you will see the LED light up. If not, try again. If it still does not, try getting to the Hboot screen by pressing the down volume button while also pressing the power button.
I am pretty sure I tried that. I pulled battery while plugged in, put battery back, no difference. The first thing I thought was that it was a bad battery connection, because the phone has never worked with the battery out, but plugged in. The battery MUST be in to work. So I disassembled it to check the battery and USB connection solder points, and they look fine.
I called a reputable mobile phone tech and he said he has seen this a few times with rooted Android devices. He said he doesn't think they will be able to read the internal memory, or probably won't go through the effort it would require to (pull the internal memory out and put it in a reader).
Just pull all your root files off the SD card cause that is a dead give away that it is rooted.
Sent from my PC36100 using XDA App
Insurance
Going through HTC is going to be a waste of time. Their turn around time is 30 days... And thats if they dont discover the rooting and therefore actually replace it.
Your best bet is sucking it up and paying the $100 deductible for Asurion insurance... If you order on their website www.phoneclaim.com they will overnight for free. However I have heard of it being back-ordered, in which case you will either wait, or be one of the lucky guys who gets a brand new one.
In regards to them seeing your internal memory, I would say its 50/50. They can recover that sort of stuff, but at the same time, HTC is way more lenient with rooting/mods than other manufacturers.
Good luck
toddlmr said:
Just pull all your root files off the SD card cause that is a dead give away that it is rooted.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
As it turns out, when you send your phone to HTC, you have to pull your battery cover, battery, microSD card, and any other "accessories" you have off, and keep them. They only want the phone without any of these items. I asked the guy, "you don't want me to ship the batter OR even the cover with the phone, but separate?" He said, "no, they are yours to keep. if you send them to us, they will not be returned." LOL! If they replace the phone, I'll have spare parts! Yaaay! I left my screen protector on it, in case they can fix it, they won't scratch it. Love my Evo y'all!
Yah the same exact thing happened to me when i first got my evo (the first day it came out). Absolutely no sign of life, but got it through best buy and just went back with no insurance or anything and she gave me another one on the spot.
Yeah if it won't even power, they won't bother. You are straight unless by some miracle they actually get it working.
TEP is a godsend.
I'm supremely surprised no one has popped in to say "WRONG SECTION AMAGADWTFBBQ!"
sekigah84 said:
I'm supremely surprised no one has popped in to say "WRONG SECTION AMAGADWTFBBQ!"
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Click to collapse
That would be so barbaric and elementary - so many capitals and so much hostility!
To the OP:
Wrong section, jackhole.
It will probably cost you $35 without the insurance. If one store doesn't work, try another.
Yeah, just smash it on the floor and claim a new one
$100.00 ..thats it.
Where to post this?
I had a feeling this was the wrong place to post this, but not sure where else to do it. General maybe?
SORRY! ;-P
I wouldn't have a problem if an admin moved it to the right place.
Do did you make a decision to send it in?
teh roxxorz said:
Do did you make a decision to send it in?
Click to expand...
Click to collapse
Yeah, with fingers and toes crossed.
Well, I don't think they'll find out. Cuz I'm in engineering, and they could try to overvolt the phone [in an attempt to turn it on] but too much a risk of frying the circuits. Also no sdcard so they can't see your files...and way too much work to disassemble...so I think you're good.
Thanks man, that really is reassuring. I'm kind of on pins and needles over this. I can't afford ANYTHING, much less to buy another phone (I was laid off Jan 1).
I've been desperately trying to learn to program in Java, for Android. Both should provide me with more flexibility financially. I'd rather work as a contractor than FTE any day, but sysadmin type work is hard to find these days. I didn't expect to enjoy programming as much as I am, which is a pleasant surprise. Java isn't so hard. ;-)
I hope to get my Evo replaced under warranty. Then I hope to get more income by the time the new Evo 3D comes out! Not to sideline this thread, but what do you guys think of that thing? I'm also wondering if the new Evo View 4G would work as a phone replacement, just using Google Voice to replace cell service. Most new cars have bluetooth built in, and otherwise can use a bt headset (even stereo headphone type), so you never have to hold it to your head anyway.
Sorry, I guess I spaced posting my results. The did not know out had been rooted. They just replaced the motherboard and sent out back.
Unfortunately, they downgraded me from hw version 003 to 002. There were also two soft key lights out and I sent it back. Even though I complained about the version difference they still put another v2 in it. I called US public relations and came close to getting a hwy v3 board in but in the end it didn't happen. All they really care is that they made the device work.
Moral of the story is, if your Evo is dead-dead, send it to htc, and now you know what to expect.

well i guess i just did another something stupid

hello all,
let me first say how much i have really appreciated all that i have learned by reading the forums here. I have enjoyed learning about how to customize my epic experience, but i fear i have made a ghastly mistake.
i was reading the thread about how to make an odin tar file as a means of backing up my current setup (which is srf 1.1.0, genocide kerenel 1.0, and erebos port theme) and thought i might try odin to see if it would work to write that tar back to the phone. well now i believe i am staring at a brick. it will not boot even to dl mode. no lights appear when attempting to charge. i have pulled the battery and even swapped in a fresh battery. any advice or help is appreciated.
Maybe using a different usb cord while having your phone (without battery) plugged into a computer/laptop might help.
Yes, try another cable with the battery out, plug into the computer and try to attain download mode. If that works you can pop the fully charged battery in.
You can also try the magic button that may or may not exist inside the back next to the camera lens.
tried a different usb cable with battery out. no luck. saw a thread a few days ago about the "magic button" so i tried that. no sure i did it right. still no life of any kind in my phone. looks like i bricked it good.
sorry, for your brick : (
But I'm sure you can get a replacement phone if you say you were trying update your firmware via update.zip and your phone dropped by accident leaving it as an result of what it is now
jarcher1971 said:
tried a different usb cable with battery out. no luck. saw a thread a few days ago about the "magic button" so i tried that. no sure i did it right. still no life of any kind in my phone. looks like i bricked it good.
Click to expand...
Click to collapse
I saw the hole (pinsize) next to the camera lens. I was wondering if this was more of a circuit breaker type reset that only works if it pops. Or that some phones have nothing there depending on board revisions.
The good news is Sprint will probably replace it for free. It should still be under warranty.
kennyglass123 said:
The good news is Sprint will probably replace it for free. It should still be under warranty.
Click to expand...
Click to collapse
what is the best way to get that done. since i messed the phone up with a non-compatible tar?
jarcher1971 said:
what is the best way to get that done. since i messed the phone up with a non-compatible tar?
Click to expand...
Click to collapse
Go to the store and tell them it was off this morning when you pulled it off charge and it won't turn on. They will play with for an hour to try to get it to turn on then depending on the store give you a refurb or get one sent to you in a day or two.
thanks for the help kennyglass i will be trying that soon.
jarcher1971 said:
thanks for the help kennyglass i will be trying that soon.
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Click to collapse
You are welcome, and I am sorry for your loss. Hopefully you have a recent backup on your sd card.
since i seem to be a "flash-a-holic" always trying some new tweak i do the nandroid backup thing like every other day. so with a new phone i should be up and running again soon.
well, looks like i will be getting a new epic, under warranty thankfully -- store tech says that the usb port and a battery connector look bad. but they are out of stock on the phone and the replacement will not be in for 3-5 days. so for now i have to go back to my old webOS phone. man i already miss my epic. guess i'm jonesin' for a flash. maybe i'll head over to the webOS forums and see what they've got.
jarcher1971 said:
well, looks like i will be getting a new epic, under warranty thankfully -- store tech says that the usb port and a battery connector look bad. but they are out of stock on the phone and the replacement will not be in for 3-5 days. so for now i have to go back to my old webOS phone. man i already miss my epic. guess i'm jonesin' for a flash. maybe i'll head over to the webOS forums and see what they've got.
Click to expand...
Click to collapse
HAHA. I still have my Palm Pre for a backup and saw somewhere that somebody was able to put Android on it.
cool!! might have to look that up!
@jarcher1971, I have unfortunately bricked my device as well (story here: http://forum.xda-developers.com/showthread.php?t=1090822) and I was wondering, what exactly did you tell the repair tech?
I'm planning to go with the story that it was working fine and then at one point it just wouldn't turn on. Maybe I should include it was after taking the phone off the charger?
Thanks, any help is appreciated!
Yeah, I listed all that a few posts back in this thread.
Here:
kennyglass123 said:
Go to the store and tell them it was off this morning when you pulled it off charge and it won't turn on. They will play with for an hour to try to get it to turn on then depending on the store give you a refurb or get one sent to you in a day or two.
Click to expand...
Click to collapse
Was like 6 posts back
kennyglass123 said:
Here:
Originally Posted by kennyglass123
Go to the store and tell them it was off this morning when you pulled it off charge and it won't turn on. They will play with for an hour to try to get it to turn on then depending on the store give you a refurb or get one sent to you in a day or two.
Was like 6 posts back
Click to expand...
Click to collapse
yep that was about how it went at the store too

[Q] re: getting a replacement phone for free?

ok, so i finally bricked my phone .. and i need to get a replacement phone.
the impression i always got from the forums was that i just go to the Spring store and ask for a replacement, and show'em that my phone is "broken".. today i went in and they gave me a number to call (888.211.4727) and when i called/explained it.. they said i'd have to pay "only" $100 for the replacement since i had the protection plan...
is that how it works?? is there a way to get my phone replaced for free? i guess i'm in shock bc that's how i thought it worked for several other members here.
any suggestions?
Try a different store. Sometimes other stores don't care.
Sent from my Epic 4gizzle using XDA Premium App
do you have any suggestions on what to say? called sprint and they were just saying "we can't do anything about it Asurion is who does our insurance, blah blah blah"
does anyone have a experience (victories) getting their bricks replaced for free?
Tell them you need to do a warranty replacement. Not an insurance replacement. They might refer you to samsung not sure how sprint handles that stuff these days.
cd's or tapes?
My screen stopped working when I touched it and I had a crack in the plastic around the screen. At first the Sprint tech said the screen stopped working because of the crack in the plastic whih, according to him, is the accelerometer. I didn't get pissed. I just told him that the screen stopped working before that and if he put another accelerometer on it, the screen still wouldn't work. I ended up getting everything replaced except my motherboard so I basically have a new phone with original motherboard so I know what overclock/undervolt will work. I would take it to another store and be nice and play dumb. It worked for me and I didn't pay 1 cent.
Sent from my SPH-D700 using XDA Premium App
cache83 said:
ok, so i finally bricked my phone .. and i need to get a replacement phone.
the impression i always got from the forums was that i just go to the Spring store and ask for a replacement, and show'em that my phone is "broken".. today i went in and they gave me a number to call (888.211.4727) and when i called/explained it.. they said i'd have to pay "only" $100 for the replacement since i had the protection plan...
is that how it works?? is there a way to get my phone replaced for free? i guess i'm in shock bc that's how i thought it worked for several other members here.
any suggestions?
Click to expand...
Click to collapse
Did you try
1)taking battery out.
2) plug in USB
3) hold keypad "1" and "power"
(note this process has battery out of phone entire time.)
i have an interesting update...
i dug around more posts on the forum -- and learned to pull the sdcard out, AND the battery... left it out a lil bit... now it'll be back into download mode, although it seems my odin attempts have been failing so far (the screen turned all yellow almost immediately on the first attempt... now this second attempt has gone a lil further and the screen just turned all blue)..
i think this is progress?
UPDATE!!! WOW!!!
i just re-incarnated my phone. i almost want to cry. for real!!
Now I'm curious what you guys would do... do you think my phone's suffered some hardware damage from all that (and therefore should play it safe).. or do you think it's safe to root, flash srf all the way up and try to flash genocide1.1final again?
i almost feel like i don't fear bricks any longer LOL
I had almost the exact same thing happen to my phone as you. The old vision kernel bricked my phone, took it into the sprint store and they were going to replace it but it was going to take about 4 days to do so. I screwed around with it and finally got it into download mode after a while.
I don't think there is any problem with you running everything just the way you have been. I can't see how there could have been any hardware damage unless you stepped on it or dropped it a long way or something. I would say its safe to go ahead and root it and continue to have fun with it.
I had almost the exact same thing happen to my phone as you. The old vision kernel bricked my phone, took it into the sprint store and they were going to replace it but it was going to take about 4 days to do so. I screwed around with it and finally got it into download mode after a while.
I don't think there is any problem with you running everything just the way you have been. I can't see how there could have been any hardware damage unless you stepped on it or dropped it a long way or something. I would say its safe to go ahead and root it and continue to have fun with it.
Click to expand...
Click to collapse
I don't recall anyone bricking on Genocide or Twilight Zone. 99% of the time you can Odin back to stock. It only takes 3 min 30 seconds. I would say stay rooted and have fun. I was nervous for a bit but I can't see myself going back to stock
Sent from my SPH-D700 using XDA Premium App
actually, what started me down this spiral today was trying to install the Genocide1.1final kernel.. i posted a question in there but haven't gotten a response yet -- i'm going to post/copy it here and just hope that i'm not violating any rules by doing so...
cache83 said:
I read through all the posts since 6/15 and haven't seen anyone post this issue... wondering if anyone had insights?
i was running srf1.1.1 with genocide1.0...
did a backup, and wiped cache/dalvik x3 and flashed genocide1.1final. then when i rebooted it stayed on the samsung startup screen for too long... kind of reminds me of when i tried to flash cwm3.0.2.5
so i pulled battery, and 3fingered into cwm. noticed it was still orange (3.0.0.6) -- restored my nandroid, rebooted... and i'm still getting stuck on the samsung startup screen.
i hate think this but i'll probably have to Odin back to stock and build my way back up to srf1.1.1 and then restore..
any ideas what went wrong? i really want to try on this kernel but i don't want to go through that whole cycle again!
Click to expand...
Click to collapse
cache83 said:
actually, what started me down this spiral today was trying to install the Genocide1.1final kernel.. i posted a question in there but haven't gotten a response yet -- i'm going to post/copy it here and just hope that i'm not violating any rules by doing so...
Click to expand...
Click to collapse
you possibly had a bad flash of the genocide 1.1 kernel. or maybe even a bad dl. i would say re-download the .zip for the genocide 1.1 and try again. i am running srf 1.1.1 with genocide 1.1. imo one of the best rom/kernel combos out here.
puhahahaa... i'm back w srf1.1.1 and now have genocide1.1final running... for some reason when i 3finger salute i still get cwm3.0.0.6 tho -- don't know if i'm doing it wrong??
Igot my phone from Radio Shack and got their ins. Paid $100.
Up front and am covered with no deductable for a yr. I've found that insuring through them was a better way to go.
Sent from my SPH-D700 using XDA App

So is my phone hard bricked?

Basically, here is what happened.
Was flashing a new ROM with CWM, and I was using the new CWM touch (which I though was cool at the time). When I flash my ROMs, I usually have it on a SD card ready to go, format everything (ext, system, interal_sd, dalvik cache, battery stats, etc) but when I flipped my phone over to pop in the MicroSD card, my index finger hit the reset button. Oops...I thought no big deal at that moment, until I realized that my phone wouldn't do anything now.
So yeah, when I hit the power button the blue LED comes on, but screen stays black. Have to pull the battery to get it to go off. So I went to radio shack, bought some 100k resistors and made a jig...didn't work. When I pop it in, it just gives me the blue LED immediately, but that's it. I thought my jig was bad, so I bought one from usbjig.com, which does the same thing as the one I made. Either the one I made was bad as well as the one I bought, or my phone is beyond fixing? I am infuriated with CWM Touch, which I thought was great...but it's the reason I'm in this predicament. Any hope of fixing, or should I just activate my old Plam Pre until I can get a new phone?
Hope you bought insurance.
CWM touch destroys our phones. There are only a dozen or so threads telling people to stay away from it.
gharlane00 said:
Hope you bought insurance.
CWM touch destroys our phones. There are only a dozen or so threads telling people to stay away from it.
Click to expand...
Click to collapse
Oh fully agree that I made the mistake of installing CWM Touch without researching it. But are you saying there is no fixing my phone?
Hey OP, its not looking good my friend... I am a little confused though, why was your SD card out while flashing? Is that how you had been flashing ROMs: take card out, wipe, then insert card and flash ROM? As all of that is unecessary, when you wipe the phone it does not wipe the ext sd card as well. Second, does your computer recognize the phone at all, when you plug into the USB do you hear a "ding"? My guess is that a trip to the Sprint store is in your near future. Ultimately, not a huge mistake just $35 out of pocket if you dont have insurance.
you bricked it. warranty, insurance, or sell. i lost $200 due to a bricked device and no warranty.
jasone4gt said:
Hey OP, its not looking good my friend... I am a little confused though, why was your SD card out while flashing? Is that how you had been flashing ROMs: take card out, wipe, then insert card and flash ROM? As all of that is unecessary, when you wipe the phone it does not wipe the ext sd card as well. Second, does your computer recognize the phone at all, when you plug into the USB do you hear a "ding"? My guess is that a trip to the Sprint store is in your near future. Ultimately, not a huge mistake just $35 out of pocket if you dont have insurance.
Click to expand...
Click to collapse
I do have insurance, but would they even do anything with my phone at this point?
tycoonbob said:
I do have insurance, but would they even do anything with my phone at this point?
Click to expand...
Click to collapse
I bricked my phone... they replaced it... I told them I got a system update and when it restarted all I got was a black screen, the rest is history
Sent from my SPH-D710 using xda premium
mauricehall said:
I bricked my phone... they replaced it... I told them I got a system update and when it restarted all I got was a black screen, the rest is history
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Replaced via insurance claim, with a $100 deductible? or in store, for free?
blue light froze on me and screen stayed black. The tech thought it was an LCD issue so she replaced the screen with a white galaxy's screen. Gave a nice black/white look but the phone was bricked. Sprint replaced it for free. However if I didn't have TEP they said I had to pay $35. don't worry, you won't need to pay $100
Sent from my SPH-D710 using xda premium
Phone replacement you have a few options. Just as you took time to write your long story about what happened to you hopefully you will use that time in the future to research thing before you do them. To seen if you can bring your phone back I suggest you read the How I bricked my phone thread. It has alot of info
Sent from my SPH-D710 using Tapatalk
tycoonbob said:
Replaced via insurance claim, with a $100 deductible? or in store, for free?
Click to expand...
Click to collapse
in store free for me
big_slug06 said:
in store free for me
Click to expand...
Click to collapse
How are some ppl getting it done for free?
same thing i did i bought my white s2 and brick the same day blue led black screen (not followed directions the way i was to ) for me this was my only option hope it helps someone i just sent it today so ill let you guys how it goes http://mobiletechvideos.mybigcommerce.com/samsung-epic-4g-touch-jtag-brick-repair/
I have been told at the sprint store that a replacement in the first year, without insurance will run $35.
Sent from my ePiC4gT
jasone4gt said:
I have been told at the sprint store that a replacement in the first year, without insurance will run $35.
Sent from my ePiC4gT
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Yup I just said that this happened after an update. Kinda felt bad lying though lol
Sent from my SPH-D710 using xda premium
So I spoke with someone at the Sprint store, and they basically said that if it required a replacement, I would be getting a refurb and it would be Wed at the earliest before they would have one for me. Instead of going in and dealing with them, I'm just going to do an insurance claim.
per #13 use the mobile tech videos web site. i have several friends that have used them for this very issue and works like a charm.
MobileTechVideos was able to resurrect my epic 4g too! I give them two thumbs up!
i had the BLOD( blue light of death) and nothing will fix it! no jig and no JTAG
I had a problem with my USB port not recognizing mtp/Mass strorage. They replaced it for free with a refurb. No problems since. As for touch recovery, tried it once while on gb. Nearly bricked my device back then. And no ICS was available at the time. Thank goodness. Used sfhubs one click about 7 times before it finally booted . Just my opinion, and i apologize to any devs working on a touch recovery, but touch recovery is the devil to the E4GT. I won't ever use it. I do have a few versions on the pc for Library reference, but will i ever use it..even the new one, you are playing with fire. Ya won't ever find that recovery on my phone. I hope this is a lesson learned. Take it to sprint, use your insurance (that's what its for) and chalk it up to experience.

nexus not charging

i know it is already posted but my issue is different. Some can charge their phone when it is off but mine cant charge even if its off.
When its off and i plug the charger the lightning logo appears, it indicates that its charging but when i turn it on the percentage of the battery remained the same. it didnt charge at all. Also my pc does not recognize my phone whether if its off or on.
i tried with no luck changing rom, kernel, used different cables and chargers (i even used one from LG).
i want to take it back to samsung but my bootloader is unlocked, im using costume rom, and rooted. They will not accept or repair it
EDIT: i want to install the stock rom and relock bootloader but how? since my pc doesnt connect to my phone
Look in the development section and download the nexus toolkit.
Sent from my Galaxy Nexus using xda app-developers app
ticholas said:
Look in the development section and download the nexus toolkit.
Sent from my Galaxy Nexus using xda app-developers app
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How can i use it if my pc can't recognize my phone? Driver is already installed and it was working before
Sent from my Galaxy Nexus using xda app-developers app
Use a cocktail stick and try push the chipinside your phone slot upwards a little (if the phone were laid faceup on a table). Be delicate as you dont want to force it, but a little nudge up and your problems should aaaaall be resolved.
ive already done that no luck.
bump!
if i can restore my phone to stock recovery, stock rom, stock kernel, remove root will they accept it(warranty)? or do they have something to know that i modified my phone?
EDIT: because im planning to return in back to samsung
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Thanks
FNM
Is it a play store model or international? If it is international and you are located in the USA, Samsung will not do it. You can replace the usb port yourself..
mine too
Mine did the exact same thing. Good luck sending it in and having them actually fix it. I'm beginning to think their tech guys are really just a room full of chimps randomly putting stuff together.
I told them exactly what the problem was (because I looked it up before sending it in and my problem was the exact same as everyone else's) and they ignored me and just switched out the battery. That didn't work, so I sent it back again. Then, they updated the software. Since it's a hardware issue, obviously that did nothing. Now, they have repaired the PBA. I don't know what a PBA is or what it has to do with my USB port, but I'm betting the issue still will not be fixed and I'll have to send it back, yet again. After all this mess, I think I'm done with Samsung entirely.
turtlemama said:
Mine did the exact same thing. Good luck sending it in and having them actually fix it. I'm beginning to think their tech guys are really just a room full of chimps randomly putting stuff together.
I told them exactly what the problem was (because I looked it up before sending it in and my problem was the exact same as everyone else's) and they ignored me and just switched out the battery. That didn't work, so I sent it back again. Then, they updated the software. Since it's a hardware issue, obviously that did nothing. Now, they have repaired the PBA. I don't know what a PBA is or what it has to do with my USB port, but I'm betting the issue still will not be fixed and I'll have to send it back, yet again. After all this mess, I think I'm done with Samsung entirely.
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i have sent it already. fortunately i was able to return to stock without USB. Hope they cant detect that ive done a mess on my phone.
probably the repair shop where you took your phone are just too lazy to repair. I hope they wont do the mess they did to you but i think it depends on tech guys if they are lazy enough to repair.
lowandbehold said:
Is it a play store model or international? If it is international and you are located in the USA, Samsung will not do it. You can replace the usb port yourself..
Click to expand...
Click to collapse
it is international and im in Italy. i took it back to the shop where ive bought and they'ce accepted it. The problem is that this shop will send my phone to samsung and i afraid that they will call me and ask me if i did something that voids my warranty
silverhunk said:
i have sent it already. fortunately i was able to return to stock without USB. Hope they cant detect that ive done a mess on my phone.
probably the repair shop where you took your phone are just too lazy to repair. I hope they wont do the mess they did to you but i think it depends on tech guys if they are lazy enough to repair.
it is international and im in Italy. i took it back to the shop where ive bought and they'ce accepted it. The problem is that this shop will send my phone to samsung and i afraid that they will call me and ask me if i did something that voids my warranty
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Click to collapse
Did you get it fixed?
This is kind of what my phone is doing too (here's the thread i've made)
http://forum.xda-developers.com/showthread.php?t=2059289
It will charge, but only to a certain point, regardless of rom, kernel, on or off, etc
over the past few days the maximum charge has gone down and down. Now it only charges to a max of 82%. I have 2 batteries and it does the same thing on each. My (hopeful) solution is that i bought an external wall battery charger and will charge batteries that way. I have the verizon model so if i wanted to do some sort of warranty work i'd probably have to go through them (not even sure if im still covered). I really dont want to deal with it. It boggles my mind why my phone is doing this though, charges fine but not to full. Oh well c'est la vie.
cymru said:
Use a cocktail stick and try push the chipinside your phone slot upwards a little (if the phone were laid faceup on a table). Be delicate as you dont want to force it, but a little nudge up and your problems should aaaaall be resolved.
Click to expand...
Click to collapse
i wouldnt recommend that to people, for me it went from a phone with "phantom charging" (ie flashing on and off for charging) and issues charging to a short circuit on the usb connection, so that the phone switches off when a usb cable is plugged in. What is well worth trying first is simply giving the port a good clean, a little bit of alcohol and that same cocktail stick may well solve your issue. I've been left charging via a chopped up usb cable to the dock connectors.
i dont doubt that forcing the tab in the port may have worked for you, but it has failed badly for others (ie me), so just be careful suggesting it
I had a similar problem as my micro usb socket was damaged. Don't worry about sending it for repair, do it yourself. The circuit board with a new micro usb socket is available on ebay, I paid £5 for mine. Watch a tear-down video or 2 on youtube and you will be sorted.
The GNex is easy to take apart requiring just a small philips head screwdriver and a pry tool, i used a guitar pik, and these are also available on ebay for just a few ££'s.
Can do the whole job in 15 minutes.

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