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I checked email then I sent a text. A few minutes later, I got a response. I hit REPLY and the screen went white. I don't know why. It's never been dropped or put in water, etc. The phone had been in my pocket all day and was close to a full charge. I couldn't power down so I removed the battery and turned it back on. The phone vibrated as it does when it boots up but the screen remained black. I flipped out the keyboard and it was backlit as usual.
I tried a few times and never got anything going. The screen remained black but the phone got hot. Just now, I noticed the amber light blinking but it went solid when I plugged in the charger. I attempted to power it up once more and called from my landline- goes straight to voicemail, no rings. Hmm. Is my Tilt 2 Dead?
Any advice on how to resurrect my phone? AT&T gave me this refurbished model about 4 months ago (60 day warranty?) to replace the Fuze that died at 13 months (12 month warranty). I just want a phone that can last as long as my contract.
try to put it in bootloader mode.
do this by holding the volume down button and powering on the device (if its already on then volume down button and press the soft reset button on the side of ur device with the stylus). Keep holding the volume down button until the 3 colored screen comes on with text in red.
if you can get it in bootloader than you can save the device
Sometimes mine hangs on startup several times in a row, to fix it, i take out the battery, put it back in, hold down the power button and volume down button till its in bootloader then soft reset with the button on the side of the device and it boots up
if that doesn't work then you may need to hard-reset/flash a new rom (all your data will be erased). If nothing comes on the screen then your screen could be dead.
I charged it all night. When plugged in, the amber light is solid. When unplugged, the light turned off. The phone doesn't power up.
It did not respond to a soft-reset (holding the volume down button and powering on the device) nor a hard-reset (press and hold both the send and end hardkeys).
AT&T is telling me it's dead. Um, I've got a different ROM loaded on this. Can I return it in this state? If they cant resurrect it, it doesn't matter?
Do I need to restore factory settings and, if so, how?
And, Warranty Dept. wants me to buy another one. They gave me this refurbished one four months ago with 90 day warranty. What are my chances here?
cam123 said:
I charged it all night. When plugged in, the amber light is solid. When unplugged, the light turned off. The phone doesn't power up.
It did not respond to a soft-reset (holding the volume down button and powering on the device) nor a hard-reset (press and hold both the send and end hardkeys).
Click to expand...
Click to collapse
If the indicator light never went green, the battery may be at fault. Just a thought.
I have heard of the black screen that comes up and ppl have to soft reset to get anything to work. Never had this problem till lately. My fone was on and plugged in all nite. Never had a prob with the battery, only had this fone 3 months and now all nite and day the screen has been goin black then not waking up at all. I did install Cookies Home Tab and the CTHE Editor last nite along with the newest SRS WOW HD sound.... anyway, put my fone on charge, left it on as I always do, woke up today and had no way up waking it up, and the charge light was still orange. I took off the back and used the reset button on the right to restart it. Unplugged it, then plugged it back in. The light immediately turned green yet when the device powered on and the screen went to black, it would NOT come off the black screen. I checked the settings for the lock screen, nothings on... I am using Energy ROM 6.5 OS 5.2.23569 build 23563.5.5.0 ... awesome ROM and yet Ive never had this prob. Had this ROM for the past 2 weeks without a hitch, installed Cookies Home Tab and the Editor progs and now this. ... any help?
EDIT: Also in the time the screen was blacked I never got a single text, MMS, fone call or email...
panthersdzynes said:
I have heard of the black screen that comes up and ppl have to soft reset to get anything to work. Never had this problem till lately. My fone was on and plugged in all nite. Never had a prob with the battery, only had this fone 3 months and now all nite and day the screen has been goin black then not waking up at all. I did install Cookies Home Tab and the CTHE Editor last nite along with the newest SRS WOW HD sound.... anyway, put my fone on charge, left it on as I always do, woke up today and had no way up waking it up, and the charge light was still orange. I took off the back and used the reset button on the right to restart it. Unplugged it, then plugged it back in. The light immediately turned green yet when the device powered on and the screen went to black, it would NOT come off the black screen. I checked the settings for the lock screen, nothings on... I am using Energy ROM 6.5 OS 5.2.23569 build 23563.5.5.0 ... awesome ROM and yet Ive never had this prob. Had this ROM for the past 2 weeks without a hitch, installed Cookies Home Tab and the Editor progs and now this. ... any help?
EDIT: Also in the time the screen was blacked I never got a single text, MMS, fone call or email...
Click to expand...
Click to collapse
OK, now it is clearer. It happened AFTER you installed software. You need to do a hard reset.
Power down the phone. Hold both left and right phone keys (red and green) while you hit the power button. The phone should reset itself back to factory condition. Unfortunately you will lose all data on the phone (the SD card data should be OK). This should fix your problem.
Yeah, its totally dead now except.... when plugged into the charger, I get an amber light. I will stop by a store and try a different battery.
By the way, AT&T Customer Service told me they will not replace my 4 month old phone because it is past the 3 month warranty.
stevedebi said:
If the indicator light never went green, the battery may be at fault. Just a thought.
Click to expand...
Click to collapse
stevedebi said:
OK, now it is clearer. It happened AFTER you installed software. You need to do a hard reset.
Power down the phone. Hold both left and right phone keys (red and green) while you hit the power button. The phone should reset itself back to factory condition. Unfortunately you will lose all data on the phone (the SD card data should be OK). This should fix your problem.
Click to expand...
Click to collapse
Already done that Steve with no luck. Next step?
If the Tilt 2 is dead, I have to replace it. Any suggestions? I was happy with this model. My big requirement is real keyboard.
if its dead its dead... if you need another just go get another I guess.... Sounds pretty crappy though. I got my phone in December and just got a warranty replacement today. They said my warranty was good till the 1 year point of when the phone was purchased or 90 days after I received the new phone (if it was close to the end of my original warranty) I assume you were out of your original warranty or bought a used phone or something. But yeah... try another battery before diving in to another phone for sure.
Possible fix
Ok, Ive kept lookin for this solution and so far, its worked. On the lock screen, especially with the new custom ROMs, the lockscreen has to be set to "classic". Something about the new Slide to unlock feature is killin the screen to black, and that makes the fone unusable... meaning when the fone goes to black, it will ONLY charge. No fone calls, no texts recieved, no emails, no nothin... calls go straight to voicemail when ppl try to call u. (when u restart the fone u may get ur emails and any MMS messages, but not texts or missed calls) If u have the Cookies Home Tab, like me, it would be labeled "Windows" lock screen that u will need. (From Home screen, click "MENU", then "Cookies Home Tab Editor", then "locksreen Settings", then under Unlock Style, click "Windows". then click "menu" at the bottom of the same screen, then click "apply settings". When u exit, Sense will refresh and ur good to go ... Ill repost in a few days to see if thats it or not.
Also I heard less talk, but some about it being an issue with the SD card. That one said to remove ur SD card, install a new ROM and reformat ur card before installing it back into the device... *(Be sure to transfer all info on card to PC before u format, formatting will erase everything from the SD card)*
My screen's backlight would not work after i press the sleep button.It would respond because as I randomly scroll through the screen I can feel the vibration of the touchflo and if i hold the phone up steady in a certain area with enough ligh such as the glare of the sun I can partially see the screen but its very hard. Only after i reset it the screen would come back in and the backlight would work until it goes into sleep mode after being inactive. I have tried installing a new Rom but it still didnt solve the problem. What do I do to repair this? I was assuming it was the flex but then I thought if it was the flex the screen would not work at all ? Can somebody help me
shortman055 said:
My screen's backlight would not work after i press the sleep button.It would respond because as I randomly scroll through the screen I can feel the vibration of the touchflo and if i hold the phone up steady in a certain area with enough ligh such as the glare of the sun I can partially see the screen but its very hard. Only after i reset it the screen would come back in and the backlight would work until it goes into sleep mode after being inactive. I have tried installing a new Rom but it still didnt solve the problem. What do I do to repair this? I was assuming it was the flex but then I thought if it was the flex the screen would not work at all ? Can somebody help me
Click to expand...
Click to collapse
I'm assuming you aren't asking where the backlight controls are. It seems like you're saying that the backlight simply doesn't come back on after putting the device to sleep.
If you are flashing custom ROMs, preform a task29 (search) and then re-flash the device. If this doesn't fix the problem (make sure you test it before installing anything.), flash the latest stock ROM and see if it continues. If so, see about a warranty repair/exchange.
If this is on a stock ROM, re-flash the latest stock ROM and see if this behavior continues. Test it before installing anything. If it doesn't clear up, ask your carrier about a repair or exchange.
I have a HTC Tilt 2... I have been having a ton of problems with this phone but when it really freaks out, I usually take the battery out, let it sit a few days and then it starts working again. My phone started doing some funny things today so I restarted it as usual, it freezes and I remove the battery. When I turned it back on I got a red, green, blue and white screen with text:
RHOD300 32M MI-BC
SPL-0.87.0000
MicroP(LED) 0x0A
MicroP(KEY) 0x04
TURBO HW/TURBO SW
TP MFG DATA
498, 526 792,855
795,211 214,211
223,845 Calibrated
This has never happened before.
This RGB&W screen used to say serial when it first happend a few hours ago but then I installed ActiveSync and plugged it into PC, now says USB.
ActiveSync won't recognize my device, it does appear in My Computer.
I tried following directions in another forum to turn the device off then hold the pickup/hangup/power button at the same time...a different screen appeared than the forum directed, a gray screen with "Trigger Ramdump Mode"...then I couldn't do anything.
I can restart it back into the tri-color screen...
I need help in laymen's terms. I've never tried to change anything about the phone's operating system, I've never done an update or anything, I do not have the Tilt2 CD.
Right now I have my SIM card and my SanDisk card removed, I was afraid it could get erased when I tried the pickup/hangup/power button trick.
PLEASE SOMEONE HELP!!!!!!!!!
This screen is called the bootloader. Its used by technicians (or more advanced users) to load the OS or "ROM" onto the phone. It may be stuck in bootloader because some of the OS files are damaged or missing, and the OS is not booting up. Or possibly even a hardware failure.
Pulling the battery may/may not be the culprit. I've read someone on here mention that pulling the battery can corrupt files on the phone. If the phone is lagging, frozen, then pulling the battery is not the correct way to restart the phone. The correct method of restarting the phone by soft reset is done by sticking the stylus into the small red hole/button on the side of the phone, while the batter cover is off:
http://www.hardreset.eu/htc_touch_pro_2_rhodium_hard_reset_soft_reset_en.html
Pulling the battery is only a method of last resort, as the soft reset button will work in almost all cases.
Hard reset by holding TALK, END and POWER is probably not going to work. It requires the OS to be working, and you are not even getting to the point that the OS is booting.
Its supposed to say "USB" when the phone is connected to your PC via the USB cable. If I remember properly, it will say "Serial" in bootloader for a second when you plug the phone to USB, and switch to saying "USB" after that. USB is a form of serial connection, after all (USB = Universal Serial Bus). As long as it says "USB", you are in somewhat good shape, since it SHOULD allow you to try the following.
Try downloading the latest ROM from HTC. This is actually a newer version than the ROM that was originally on your phone, but still "official" ATT software. And by most accounts, better than the old ROM. Since its official software, installing this will not endanger any warranty you may still have on the phone.
Its the first file on the following page ("ROM Update"):
http://www.htc.com/us/support/tilt-2-att/downloads/
With your phone connected to your PC by USB, run the .exe ROM update file and follow the instructions that come up on your PC screen. It should work. Try it and let us know.
Bear in mind, you will lose any personal data you have on the phone (contacts, texts, emails, etc). But you've probably already lost those.
Its possible there is some other way out of it, I certainly don't know all the tricks. But in searching around this site, being stuck in bootloader seems to require flashing a new ROM to get out of it. And it seems that you are prepared to lose your personal data, based on the fact that you were already trying to hard reset (the TALK, END, and POWER button process) which also dumps all your data. And flashing the official ROM is really pretty easy to accomplish. Just a pain that you have to re-setup the phone again, since it will basically be returned to factory condition (but in this case, a slightly newer version of the OS).
The SAME thing happened to My HTC Tilt 2 an Hour ago (1/13/2010 4:46pm)
The same exact thing occurred to my HTC Tilt 2 today. It is stuck on the red green, blue and white screen with the same yellow 'config' type message . The white bottom strip has the black letters "serial" typed in.
My problem also, is that the phone stays "on" until i pull the battery out. The moment i place the battery back in the phone, the keys stay lit up instantly and the screen is black. When pressing the power button, then i get the same red, green, blue and white screen.
Ive tried holding the talk/end/power buttons all at the same time, it doesnt make a difference. So i cant get to the step where you press the "volume up" key so to initiate the master reset.
Ihad no idea the HTC Tilt2 would just fry like this. I had no additional apps that were unusual to the norm, i even had more free space than used on the set. its not like the phone was over loaded.
Hmmmmm.... help!!!
Re-read above about "soft-reset" and you might want to try reflash your phone.
Sent from my MSM using Tapatalk
RicoATT said:
The same exact thing occurred to my HTC Tilt 2 today. It is stuck on the red green, blue and white screen with the same yellow 'config' type message . The white bottom strip has the black letters "serial" typed in.
My problem also, is that the phone stays "on" until i pull the battery out. The moment i place the battery back in the phone, the keys stay lit up instantly and the screen is black. When pressing the power button, then i get the same red, green, blue and white screen.
Ive tried holding the talk/end/power buttons all at the same time, it doesnt make a difference. So i cant get to the step where you press the "volume up" key so to initiate the master reset.
Ihad no idea the HTC Tilt2 would just fry like this. I had no additional apps that were unusual to the norm, i even had more free space than used on the set. its not like the phone was over loaded.
Hmmmmm.... help!!!
Click to expand...
Click to collapse
Read my post above. Your OS is missing or damaged, and you need to reflash (re-install) it.
Master reset re-loads the OS from the ROM area of your memory. The ROM is damaged, so their is nothing to reload. That's why its stuck in bootloader (tri-color screen).
redpoint73 said:
Read my post above. Your OS is missing or damaged, and you need to reflash (re-install) it.
Master reset re-loads the OS from the ROM area of your memory. The ROM is damaged, so their is nothing to reload. That's why its stuck in bootloader (tri-color screen).
Click to expand...
Click to collapse
_______________________________________________________
Today, i stuck the battery in the phone (Tilt2) pressed the hard reset keys. THIS time it allowed the volume-UP key to finally kick in the reset to default cycle. I got the phone working again and have restored my last backup So, I havent lost anything.
The only problem now i am noticing is the light on the keyboard never goes off. Even when I power the phone down, "the keyboard stays lit".. I am having to remove the battery just to keep it from draining when the phone is not in use.hmmm. is there a regEdit key I can modify that may turn off the keys? id rather have no light at all over no battery juice. If i can edit the key to turn off the backlight on the keyboard permanantly , this will be a temp fix for me until i get a new phone.
as anyone ever experienced this?
RicoATT said:
_______________________________________________________
Today, i stuck the battery in the phone (Tilt2) pressed the hard reset keys. THIS time it allowed the volume-UP key to finally kick in the reset to default cycle. I got the phone working again and have restored my last backup So, I havent lost anything.
The only problem now i am noticing is the light on the keyboard never goes off. Even when I power the phone down, "the keyboard stays lit".. I am having to remove the battery just to keep it from draining when the phone is not in use.hmmm. is there a regEdit key I can modify that may turn off the keys? id rather have no light at all over no battery juice. If i can edit the key to turn off the backlight on the keyboard permanantly , this will be a temp fix for me until i get a new phone.
as anyone ever experienced this?
Click to expand...
Click to collapse
_______________________________________________________
Well, today 1/18/2011: the above issue seem to have vanished altogether. Very good. I did nothing but what i was resolved to do until I buy a new phone (take the battery out so to completely power down the phone and lights).
Today, my ole third hand decided to work like normal! Yay!. All of a sudden it rebooted, and now the keyboard backlight turns off when the keypad is closed and you can see it light up when extended. and most importantly: the back lighty for the keypad goes "off" when the phone is powerd down. go figure this one.
I am glad its working like normal now, but i know its time to get a new phone. These are just symptoms of the "big-crash" soon to come. I am backing up every day.
For now, very very glad my phone is back to "normal"
Everytime I boot my phone up, it works fine up until when the screen goes into sleep mode. Once it goes into sleep mode I cannot turn the screen back on, it stays black. The keyboard, end and answer key lights show up when I press the power button but the screen just stays black no matter what button I press.
I end up having to either take the battery out or using the stick to press the reset button on the side in order to get the phone to where I can see the screen again. I have adjusted the settings to where the screen doesnt go into sleep mode and the screen just stays on but that drains my battery. I want to be able to have my screen go off so I can save power but if it goes off it wont come on again until I reboot.
I have done a hard reset. This problem started happening to me when I started using the Energy Rom but I've even flashed different Roms and the problem still exist.
Somebody please tell me what's wrong! I need help! This is a big annoying problem to have. Thanks.
is this problem occurring when you slide the keyboard out?
i had the t-mobile touch pro2 with this problem.
the screen would die when the keyboard was out and not come back.
if this is the case, what i did was...
well. obviously not open the keyboard fully.
but if i accidentally had.
instead of pulling out the battery, i waited...
till the screen 'naturally' went to sleep.
than i would pull out the stylus or press power button
and the screen would come on.
sh4d0w86.
sh4d0w86 said:
is this problem occurring when you slide the keyboard out?
i had the t-mobile touch pro2 with this problem.
the screen would die when the keyboard was out and not come back.
if this is the case, what i did was...
well. obviously not open the keyboard fully.
but if i accidentally had.
instead of pulling out the battery, i waited...
till the screen 'naturally' went to sleep.
than i would pull out the stylus or press power button
and the screen would come on.
sh4d0w86.
Click to expand...
Click to collapse
Yes the problem still exist even when I slide the keyboard out. Once the screen goes off, that's it....pressing the power button to get it out of sleep mode, sliding the keyboard, I press all buttons and nothing works. The only thing that "works" to get the screen back on is removing the battery or using the stylus to press the reset button.
When sliding the keyboard out the keys light up but the screen doesn't come on, also pressing the power button lights up the end and answer keys without the screen coming on.
themasterhook2000 said:
Yes the problem still exist even when I slide the keyboard out. Once the screen goes off, that's it....pressing the power button to get it out of sleep mode, sliding the keyboard, I press all buttons and nothing works. The only thing that "works" to get the screen back on is removing the battery or using the stylus to press the reset button.
When sliding the keyboard out the keys light up but the screen doesn't come on, also pressing the power button lights up the end and answer keys without the screen coming on.
Click to expand...
Click to collapse
so. whenever the screen goes out, period, you cant get it back?
or the screen goes out and cant get it back once you slide the keyboard out?
if it is only when sliding out the keyboard...
try not opening the keyboard fully on the right side.
on my rhodium, after that point, the screen goes out.
sh4d0w86.
sh4d0w86 said:
so. whenever the screen goes out, period, you cant get it back?
or the screen goes out and cant get it back once you slide the keyboard out?
if it is only when sliding out the keyboard...
try not opening the keyboard fully on the right side.
on my rhodium, after that point, the screen goes out.
sh4d0w86.
Click to expand...
Click to collapse
Yes, period. Also, you know when you put your face to the phone during a call and the screen goes off so your face wont press anything on the screen? It doesn't come back on from that either once I end the phone call, it just stays black. I'm assuming you don't have any other suggestions. This Sucks
themasterhook2000 said:
Yes, period. Also, you know when you put your face to the phone during a call and the screen goes off so your face wont press anything on the screen? It doesn't come back on from that either once I end the phone call, it just stays black. I'm assuming you don't have any other suggestions. This Sucks
Click to expand...
Click to collapse
: / sorry. i am unsure.
maybe you have a lose connection?
sh4d0w86.
This has to be a software issue but I don't know where to start. I'm surprised nobody else has encountered this problem. I've grown frustrated of this issue because I don't understand why it's doing this. I have had the phone for almost 6 months only dropping it once 4 months ago and it wasn't a strong damaging drop that would affect anything inside. I guess I'll just have to go last resort and call warranty to swap the phone out. Thanks for the help.
Same problem
themasterhook2000 said:
This has to be a software issue but I don't know where to start. I'm surprised nobody else has encountered this problem. I've grown frustrated of this issue because I don't understand why it's doing this. I have had the phone for almost 6 months only dropping it once 4 months ago and it wasn't a strong damaging drop that would affect anything inside. I guess I'll just have to go last resort and call warranty to swap the phone out. Thanks for the help.
Click to expand...
Click to collapse
My phone also dos not come back on, when I put it in out the sreen with the power button on top, or when the phone goes to sleep. Nothing can put it back on(opening te keyboard, pulling out the stylis, presing the answer-, windows-, back- and end button). I and up using a music players too keep the phone busy what's makes it operational. Cant really remember when this started happening exactly. My phone is at the moment loaded with a standard ROM. I used too have a custom ROM.
My TP2 does this too, although I only encounter the problem sometimes when someone calls. I answer and put the phone next to my ear, the screen goes black as it should and the phone just dies. I can't hear what the other person is saying and the screen wont turn on anymore. I have to take out the battery to reboot.
set light sensor to manual in settings. You have some bad or fragmented code causing the problem. Pretty common actually, many different reasons, but usually either a bad light or proximity sensor or software issue. Setting the sensor to manual should do it, if not, hard reset and allow the phone to fully set up before touching it, to allow full customization process to complete. Search my posts on SOD (sleep of death) for more information.
Funny this was brought up. Now im worried I just dropped 250.00 and have a new one coming.
Mine started with the ear piece quit working. couldnt hear anything except on speaker.
Anyway I started having the screen issue over a month ago, only way to get it back was soft reset with the stylus. Also when the screen was lit, I couldn't hit the power button to turn the screen off. At times the screen would be on 24/7 and I just dealt with it. The times when it decieded to go to sleep was when I needed the soft reset. Well long story short I forgot my charger one day at work and the battery died. after pressing the power button for hours with no response, moving the screen in all diffrent directions as I pressed the button.It came on once after hrs of messing with it. Well today it died again and I am fed up with it so out came the tools. Once I opened it up I noticed the ribbon that feeds the screen from the mother board was worn and torn. the ribbon slides everytime the keyboard is slid out and it rubs on both sides of the phone. I thought maybe mine was just a fluke and was installed wrong considering the phone being 10 months old but now I read this and see maybe its a common problem. The cheapest I could find the Ribbon was 56.00 so I didnt want to chance it not being the issue.
I have a Rogers stock rom Note 2. I have searched for an answer to this for hours and can not find one. When phone boots, soft buttons light up and then go out after swiping to unlock phone. Fine so far. I can go to setting/display/touch key light duration/always on, and lights will stay on. I can choose the other timed options and they work too. Problem is, when on any screen and I touch screen anywhere, soft key lights should illuminate, they do not! I can touch the back or menu softkeys and they will illuminate, but that is useless. I have watched many utube videos on note 2, and when soft key lights are not illuminated and touch screen is touched anywhere, they light up for duration programmed. Why will this not work on mine?
That could be a number of things bud. Rom, kernel, an app, etc..
But yes it's suppose to work the way you said, you touch the screen the lights come on!!
All I can suggest is that if you can recall what you did last??. And what made them stop working , if they were working in the first place??!!
You could always start fresh, do a complete wipe of the phone. Start over and set everything back up. Might fix your issue your having!!
Just my 2¢®
Sent from my SAMSUNG-SGH-I317 using Tapatalk 4 Beta
Have tried full factory reset, odin back to 4.1.1 and upgraded with kies back to 4.1.2. All 3 attempts with same problem exactly. Anyone?
zrpeg said:
I have a Rogers stock rom Note 2. I have searched for an answer to this for hours and can not find one. When phone boots, soft buttons light up and then go out after swiping to unlock phone. Fine so far. I can go to setting/display/touch key light duration/always on, and lights will stay on. I can choose the other timed options and they work too. Problem is, when on any screen and I touch screen anywhere, soft key lights should illuminate, they do not! I can touch the back or menu softkeys and they will illuminate, but that is useless. I have watched many utube videos on note 2, and when soft key lights are not illuminated and touch screen is touched anywhere, they light up for duration programmed. Why will this not work on mine?
Click to expand...
Click to collapse
My Rogers note doesn't do this either..
I don't think the Canadian ones do
Well I think that really sucks. Wonder if custom rom would make work right. Makes no sence for them to work that way. Was about to take in for repair.
zrpeg said:
Well I think that really sucks. Wonder if custom rom would make work right. Makes no sence for them to work that way. Was about to take in for repair.
Click to expand...
Click to collapse
Don't really see the sense in it anyway tbh