Develop Bugs

[Q] returning evo

Hey all, I was wondering if you think Sprint would give me a hard time for wanting a replacement evo due to mine having screen separation issues? My phone was not dropped or anything of that nature. No physical damage at all.
Sent from my PC36100 using XDA App

I doubt that they would give you much trouble about wanting a replacement under the manufacturer's warranty. You can look forward to receiving a refurb from the sprint warehouse at this point however.

remedy22 said:
I doubt that they would give you much trouble about wanting a replacement under the manufacturer's warranty. You can look forward to receiving a refurb from the sprint warehouse at this point however.
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they sent me a refurb initially only a week after release and the g-sensor didnt work. subsequently after a ***** session with assurion i got a complete brand new unopened package. ;-)

I wouldn't mind a refurbished phone as long as there's no separation. Also, would it be an 003 hardware phone? Mine is currently 002 seeing as how I got the phone on release date. And they wouldn't happen to send an already 2.2 phone cuz I want root..>_>
Sent from my PC36100 using XDA App

The refurb I got from my sprint store this morning is a hardware version 003 running eclair (2.1). Keep in mind that it will most likely take a few days for them to get a replacement in from the warehouse for you.

t3project said:
they sent me a refurb initially only a week after release and the g-sensor didnt work. subsequently after a ***** session with assurion i got a complete brand new unopened package. ;-)
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I thought assurion only handled insurance claims?
I didn't bother to make a scene about getting a refurb since it was essentially my fault that the phone was bricked to begin with. I was happy to get a working phone without any out of pocket expense. I would have been happier if it was a brand new one obviously. My only complaint about the refurb is that the kickstand has a few scratches on it.

remedy22 said:
The refurb I got from my sprint store this morning is a hardware version 003 running eclair (2.1). Keep in mind that it will most likely take a few days for them to get a replacement in from the warehouse for you.
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2.1 eclair, well sounds like you can at least get rooted then, lol, get to it, seriously right now.

tomh1979 said:
2.1 eclair, well sounds like you can at least get rooted then, lol, get to it, seriously right now.
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I'm holding off for now hoping that someone will buy it off me so I can get an epic. I got to play with one this morning and I think I'm in love.

Should I go to the sprint store orhave them mail me a new one? I just want to be able to get root back.
Sent from my PC36100 using XDA App

I went to a Sprint repair center in the Dallas/FT Worth area this afternoon. I've got two bright spots on the screen itself and some separation at the base of the phone.
They didn't have any phones in stock to replace it, so they gave me the option to have the screen replaced or to replace it when they get one in stock. To prevent losing root, I opted for the screen replacement option.
While discussing the repair, the rep said that the screen replacement part includes the plastic screen cover, the LCD panel and the outside bezel. Fixes both problems.
Oddly, they would do the full replacement if the only issue I had was the separation problem. Apparently they can fix the light leakage problem, but only at another facility. To keep clients happy, they replace the entire phone.
The screen replacement is a 5 minute job, or so I was told.
Long story short, you shouldn't have any problems getting it replaced. The Sprint people are aware of the issue. However, you will get a refurb or new unit and may get a Froyo 2.2 OS build that can't be rooted (yet).

Yeah, I don't think they'd cause a huge problem. Well, I'll give sprint a call tonight and see what they tell me.
Sent from my PC36100 using XDA App

[Q] noticed today that my use port was loose

im asking whats the chances of me getting a New EVO and not a refurbed

Probably slim and with luck unless u buy a new one. But most likely they will give u a refurbished one.
Using my HTC Evo phone which I'm using Xda app to post

If you are past your 30 days, its 99% likely you will get a refurb.

sitlet said:
If you are past your 30 days, its 99% likely you will get a refurb.
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its a launch day evo since i got it this is the only problem i have had

I had an Evo with a broken USB port, I took it to Sprint & told them. The guy didn't even look at it, it's a pretty common problem. He just looked up my info & wrote it down. He put in an order & I asked him if I could get a new (not refurbished) one, he said yes. I came back the next day & picked it up. Easiest thing I've ever done, and it was free. But I have insurance.

CheesyNutz said:
its a launch day evo since i got it this is the only problem i have had
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It doesnt matter if this is your first or 50th problem. If you are past the first 30 days you will likely get a refurb.

plainjane said:
I had an Evo with a broken USB port, I took it to Sprint & told them. The guy didn't even look at it, it's a pretty common problem. He just looked up my info & wrote it down. He put in an order & I asked him if I could get a new (not refurbished) one, he said yes. I came back the next day & picked it up. Easiest thing I've ever done, and it was free. But I have insurance.
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It's probably still a referb. Like the other poster said it's almost assured that you will get a referb phone. Unless they grab one from the back out of a box then it's most likely referb
Sent from my Evo while i should be working

Bigjim1488 said:
It's probably still a referb. Like the other poster said it's almost assured that you will get a referb phone. Unless they grab one from the back out of a box then it's most likely referb
Sent from my Evo while i should be working
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This was right after a new version came out. The tech even commented on how he hadn't got to mess with one of the new ones yet. I couldn't root with unrevoked because they hadn't cracked it, so I think it was a new one. Either way it went nuts before I got a chance to root it & now I'm on my third. If this one's a refurb then I don't really care because it's the only one that hasn't pooped on me.

[Q] Past 30-days, but should I ask for a replacement?

So I notice the screen lifting up on the bottom left corner of my phone, and I can feel it moving around when I push on the corners. It's starting to concern me, and well... it shouldn't be happening; I don't appreciate paying for something that seems like it's going to fall apart.
Apparently this is a common problem... which is weird since people give Samsung so much crap.
Anyhoo... I'm past my 30 days (they ran out at the beginning of the month, new Sprint customer as of early Feb '11) what would happen if I took this back to Sprint's store? Would they just give me a new one, or make me go through HTC?
Hardware version 0003.

They should give you a refurb, as you still have warranty for 1 year for hardware defect just like that. Take it to the store-unrooted and all rooting files removed, and you should be fine.

teh roxxorz said:
They should give you a refurb, as you still have warranty for 1 year for hardware defect just like that. Take it to the store-unrooted and all rooting files removed, and you should be fine.
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Basically the only thing I'm concerned about is having to send my phone into HTC and having to wait to get one sent to me. You think they'll just switch it out in the store?

Ryjabo said:
Basically the only thing I'm concerned about is having to send my phone into HTC and having to wait to get one sent to me. You think they'll just switch it out in the store?
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Yea, they should just switch it out in the store. or worst case if they don't have one in stock, they'd order a refurb and you'd have it in a day or two, but you won't need to send it to HTC.

Maybe I'll just deal with it.
The problem I have is... I wouldn't accept a refurbished phone. It's just a pet peeve... I paid for a new phone, I want a new phone. I don't like the idea of buying a new one that's defective somehow and getting given a refurbished phone as a replacement. It might not bother some, but I'm just anal like that.
Then again... I haven't talked to Sprint about it, so maybe they would give me a new one.
EDIT: I'll un-root and flash back to stock tomorrow then take it to Sprint on Monday and see what happens.

duplicate post, sorry

Ryjabo said:
Maybe I'll just deal with it.
The problem I have is... I wouldn't accept a refurbished phone. It's just a pet peeve... I paid for a new phone, I want a new phone. I don't like the idea of buying a new one that's defective somehow and getting given a refurbished phone as a replacement. It might not bother some, but I'm just anal like that.
Then again... I haven't talked to Sprint about it, so maybe they would give me a new one.
EDIT: I'll un-root and flash back to stock tomorrow then take it to Sprint on Monday and see what happens.
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I've always had better luck with calling into sprint over the phone then dealing with the sprint store people

I got a HTC hero that was a referb, worried that the phone was trash I kept waiting for it to go bad. It never did, in fact I sold it on eBay some time later. Refurbs are hit and miss, you will know within a few days if its a keeper. If not raise hell and get another one!
Sent from my PC36100 using Tapatalk

[Q] Should I send my G2 to HTC Repair Center? (HTC Warranty Rant/Story)

So the cable between the screen and keyboard that is exposed on the G2 is bent and the touch screen no longer works.
It bent over a period of time. It would always make a click and i thought it was normal. I guess it wore out and bent all the way inward causing the touchscreen to no longer work.
Would repair be covered by HTC warranty?
Since the cable is exposed.. would this be a common problem that affects a small percentage of users? NOPE.. I GUESS IT WAS JUST ME.. I don't know about you guys but that cable being exposed is kind of scary.. so handle with a lot of care!!
Edit: Called HTC and they said my unit is still covered by warranty until about the end of the year so as long as it is not user error, missing void sticker, or unauthorized software.. warranty should cover it.
Would the bent cable be cause of user error? Apparently since the cable is exposed, HTC most likely will decide it is a design flaw or faulty unit because the ribbon cable was never aligned like other G2's i had seen.
BTW.. no T-Mobile warranty so it isn't as easy as going back to T-Mobile and getting it swapped!
I restored to factory settings, Turned S-ON and flashed stock and finally shipped.

Reserved for Final Details!!

Normal use isn't user error. that's only if you treated it improperly.
but if your phone is rooted or has a custom rom, that's going to be a problem

It's stock! COUGH COUGH!!!
Ok well I'm sending it in tomorrow. Will be waiting for HTC's response.

Just got an email that they have sent my G2 back!!!! Repaired or not..
I'm not too sure since i wasn't contacted... meaning either they repaired it because it was still under warranty or they just sent it back unfixed without a single notice! (Which would be really messed up..and horrible Service and also Highly unlikely because they must contact you to charge and authorize a triage fee of 39 dollars to get your unit shipped back unrepaired)
So hopefully HTC fixed it!!! I sent it in on Monday, June 13, 2011. USPS Priority Mail. It got to them yesterday.. because the tracking number said they got it around 9 in the morning. It is now June 16, 2011 and this is what i received in my email! CHECK BELOW
IM HAPPY AS HELL! I was scared/worried that they wouldn't fix it or that they wouldn't return my phone unless i paid the triage fee of $39.
I read so many articles about how crappy and ridiculous HTC Repair Centers are and how long they make you wait..
Until I receive it I will know for sure.
RANT IS OVER....
Here is the email!
Dear Valued Customer,
Thank you for using HTC Repair Services. HTC America is committed to
creating superior products which offer the highest standards of quality,
durability, and reliability.
Your repairs have been completed and your unit has been shipped from our
Repair Center or, if repair options were declined, your unit is being
shipped back without repair.
blah blah blah.. lol well yeah thats enough of my experience. I still haven't received it yet so it is too early to be celebrating.. it should arrive either tomorrow, Monday or the latest Tuesday!

Wow congrats...score 1 for the good guys

Maybe a premature celebration but a tmobile rep told me they never ship a fixed phone back without bein paid (if that applys...which urs doesnt)

smokeuout said:
Maybe a premature celebration but a tmobile rep told me they never ship a fixed phone back without bein paid (if that applys...which urs doesnt)
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I haven't paid anything.. I guess my unit's warranty covered all the expenses
I didn't even have to pay the TRIAGE FEE ($39.00) WHICH THEY SPECIFICALLY SAID I WOULD BE CHARGED IF THE WARRANTY WAS VOID IN ANYWAY OR IF I REFUSED TO PAY THEIR REPAIR QUOTE AND WANTED MY UNIT SHIPPED BACK TO ME UNREPAIRED!!
Maybe an early celebration, but who knows! Maybe the good guys finally win one! Or maybe their repair centers got a lot better which is very likely since they have been selling devices like hot cakes and most of the stories I read were from the middle of 2010. I guess HTC is stepping their game up this year!

Ill cross my fingers for ya

Thanks!
I called HTC Customer Care today, they told me IT HAD BEEN REPAIRED!!!!! OH YEAH!!
They replaced a rigid flex board? Well thats what the lady on the phone told me lol
That my device was diagnosed and repaired yesterday. Also that it was checked once again for quality assurance (fancy term for "HOLD UP.. did I fix this **** right") and shipped back to me The lady also verified that a tracking number was available! Hurray!! It matched up with the one from my email!
Estimated delivery: Tuesday!! I am so excited!
I can't stand using the nokia 2720 flip phone any longer! Texting is a ***** lol

Alright..i love fairytale endings

I sent my G2 to them to get my Z hinge fixed, they fixed it for free but when I got it back the camera led light was broken.
Sent from my T-Mobile G2 using XDA App

paulwoods1114 said:
I sent my G2 to them to get my Z hinge fixed, they fixed it for free but when I got it back the camera led light was broken.
Sent from my T-Mobile G2 using XDA App
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They offer a 90 day warranty for any repairs they make! You should have sent it back the minute you noticed it wasn't working.

Oh man that ship has sailed. I didn't know
Sent from my T-Mobile G2 using XDA App

I just got my G2 back due to a busted Mic, it took exactly 10 days for them to repair a mic.... lol. I'm sad that they only fixed the mic.... and nothing extra . Was hoping they would catch the hinge problem, and tighten it up for me :\. But overall the process was smooth. They kept me up to day via Email. Also they updated to Gingerbread lol. Guess it's gunna roll out soon.

Chinam4n said:
I just got my G2 back due to a busted Mic, it took exactly 10 days for them to repair a mic.... lol. I'm sad that they only fixed the mic.... and nothing extra . Was hoping they would catch the hinge problem, and tighten it up for me :\. But overall the process was smooth. They kept me up to day via Email. Also they updated to Gingerbread lol. Guess it's gunna roll out soon.
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You serious? They updated it to gingerbread!! NOO! That is the last thing i want on my G2.. :/ i want to be able to root it!!!!!!!

tKoHaXoR said:
You serious? They updated it to gingerbread!! NOO! That is the last thing i want on my G2.. :/ i want to be able to root it!!!!!!!
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You may want to read this! http://www.tmonews.com/2011/06/t-mobile-g2-warranty-devices-shipped-with-gingerbread-in-error/

tKoHaXoR said:
You serious? They updated it to gingerbread!! NOO! That is the last thing i want on my G2.. :/ i want to be able to root it!!!!!!!
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Yeah, I was afraid of that happening, but hey its better to not have a root for a while than a broken mic whereas the phone is pointless other than texting lol. Just have to sit tight for a bit for a dev to create a root for Gingerbread. Unless HTC puts the unlock bootloader for the G2 with the update. Its a long shot tho...

I will be getting my phone in the mail tomorrow! Hopefully its on froyo and not gingerbread!! Will update post. In the mean time I will be crossing my fingers!
EDIT: NOO! IT ARRIVED AND ITS ON GINGERBREAD 2.3.3!!! :/
Is there any way to downgrade from 2.3.3??

tKoHaXoR said:
I will be getting my phone in the mail tomorrow! Hopefully its on froyo and not gingerbread!! Will update post. In the mean time I will be crossing my fingers!
EDIT: NOO! IT ARRIVED AND ITS ON GINGERBREAD 2.3.3!!! :/
Is there any way to downgrade from 2.3.3??
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Not at this point... Would require root in order to change the version in the MISC partition, then flash an official zip - kinda self defeating :-(

Updated to Lollipop. Mic-1 not working.

Hi
I'm running an international unlocked M8. just got it from the service repair center for a battery-related repair. Immediately upgraded it to OTA Lollipop. The microphone isn't working. Google Now & Phone calls just pick up static. Speaker phone works fine. Tried cleaning the grill to no avail. Tried factory reset. Nothing.
Do you think this is related to Lollipop? Can I count on an update to follow to solve this? Because I would really hate to send it back to the service center.
Thanks :fingers-crossed:

I would recommend you to try install the previous version you got and if the problem still exists then sorry mate but you have to send it back.
I know it sucks! :/

I guess there's no way to avoid it. Phone's going back not even one day after I got it back I was hoping it was a widespread software issue that would get a speedy patch but seems like it's not. Thanks for the reply.

nuvnuc said:
I guess there's no way to avoid it. Phone's going back not even one day after I got it back I was hoping it was a widespread software issue that would get a speedy patch but seems like it's not. Thanks for the reply.
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I'd not only send it back, but I would also let them know that you are angry about it. They obviously sent you something that was sent in to them and refurbished. Tell them you want a NEW phone.

xunholyx said:
I'd not only send it back, but I would also let them know that you are angry about it. They obviously sent you something that was sent in to them and refurbished. Tell them you want a NEW phone.
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And yes they did send me the same phone I sent to be repaired. It even has the decal I put on the back. And you can see a small indentation from where they opened it up, and the screen is veeeeeery slightly wobbly when I touch it in a corner.
They told me they don't do replacements unless it is wholly beyond repair. Usually the carrier does that but I got this off contract. Though I have heard informally after the third repair they will just send a new one.
I really admire you for your strength . And I would love for this to be a tale of righteous customer overcoming the evil customer support. In my experience the person behind the desk just doesn't care and will only take it out on you if you disrespect him. Whereas being cordial seems to garner astonishment "wow he actually treats me like I am human". I've tried being angry and I've tried being kind.
Thank you very much for your reply.