Defy earpiece begining to fail (T-mobile US) - Defy General

My speaker just started to fail. I recieved a call and it wouldent work period. I just assumed a bad connection. I tried making a call later, and I figured that it might be the ear speaker so I tried gently pushing on the top left corner like if read people doing, and well, it began working. it would cut in and out, but it was obvious there was a problem. I tried the speakerphone and it worked perfectly fine.
Anyone else in the states have a problem with their defy. any suggestions. Im really happy with the phone, but this cant continue. it hasn't even been two weeks!!!

https://supportforums.motorola.com/message/306104#306104
many people have the same prob
what‘s your msn code? from msn code, you can know the production date

So far it is less prevalent in the states. If you go on the T-Mo Defy site, or the US Defy site at Motorola you'll see some, but if you go to the non-US site on Motorola there are a lot. No one's sure iof it's a software or hardware issue. Some have (temporaitly) restored their speaker by messing around with the "Voice Quality" settings.

i think i've read somewhere that moto had admitted it was a manufacture defect..

I've got this problem (UK) and I'm not happy, I've already replaced one because of a dead pixel, from what I've read people aren't certain whether it's a hardware or software problem. I'm guessing hardware though.

scrannel said:
So far it is less prevalent in the states. If you go on the T-Mo Defy site, or the US Defy site at Motorola you'll see some, but if you go to the non-US site on Motorola there are a lot. No one's sure iof it's a software or hardware issue. Some have (temporaitly) restored their speaker by messing around with the "Voice Quality" settings.
Click to expand...
Click to collapse
This morning my handset speaker went silent after about a month of owning the device. I'm in US, and I never used headphones. Cold booting, nor playing with the voice quality settings made any difference, the handset speaker is really a goner.

Yup. No one seems to have a cause yet. Still it seems far less common in the US. I found this post from the US Motorola forum from a T-Mo salesperson:
"I have only had one returned out of the 100+ that we have sold in the store I work in, and it was because the phone was "too smart" (her words) for her. No returns due to ear piece issues."

bought 2 Defys for my kids - opened both on Christmas day and one now has a failed earpiece.
Purchased through T-Mobile UK.
Grrrr

My son's Defy went back to T-Mobile (UK) last week with the same problem. Was fine on speakerphone but no sound at all from the earpiece.
A common fault according to the customer service lady on the phone.

now would be a great time for a develope to step in(because motorola are impotents and cant back up theyre own products) and heres my genius idea:
Instead of talking to it the normal way, turn it arround with the back loud speaker(lower the volume) to the year, and use the noise canceling mic to talk, now the front mic that should've been normally used is going to work as noise canceling.
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@mariu$
That is genius

Got an exchange
I purchased a Defy in mid November through Vodafone UK. The earpiece started to fail occasionally after 2 weeks. I thought it was self caused due to me playing around in water. However everything else seemed to function alright.
After pushing slightly on top of the phone, I managed to get some sound from time to time.
I called Vodafone two days ago (Dec 30th), and they immediately sent me a replacement phone! Got the package yesterday!
backup everything didn't seem to save my angry birds scores though
//Dave - Happy again.

@simbo
agreed

Mine just crapped out two days ago....at first I just thought it wasnt dialing until today I turned on speaker and BAM.....so I called tmobile and they are sending out my 3rd device....Guy told me on the phone if this one has problem they will reset my upgrade credit and send me a new phone of our choice (within reasonable price range)

SlightlyAmused said:
Mine just crapped out two days ago....at first I just thought it wasnt dialing until today I turned on speaker and BAM.....so I called tmobile and they are sending out my 3rd device....Guy told me on the phone if this one has problem they will reset my upgrade credit and send me a new phone of our choice (within reasonable price range)
Click to expand...
Click to collapse
The bug phone was made in December?or Nov?
You can know it by MSN code.

Hi,
anyone have tried to repair the call speaker by itself?

If you are rooted you can use Titanium backup to backup angry birds and it will maintain your scores.
dave79 said:
I purchased a Defy in mid November through Vodafone UK. The earpiece started to fail occasionally after 2 weeks. I thought it was self caused due to me playing around in water. However everything else seemed to function alright.
After pushing slightly on top of the phone, I managed to get some sound from time to time.
I called Vodafone two days ago (Dec 30th), and they immediately sent me a replacement phone! Got the package yesterday!
backup everything didn't seem to save my angry birds scores though
//Dave - Happy again.
Click to expand...
Click to collapse

I think I'm starting to have this problem.
Does anyone know that it can be 100% fixed if it's sent away to be seen by an engineer?
I've already swapped my Defy once due to being unhappy with the battery performance of the original and the new handset's an absolute stormer in that respect, so I don't want to swap it again only to end up with another one that has a poorer battery life.
Not to mention, there's no guarantee that the earpiece on the replacement phone won't end up with the same problem...
So, with that in mind, I'd rather send it off and just have it fixed, provided that once it's fixed it's guaranteed to stay that way.

Rhyr said:
Hi,
anyone have tried to repair the call speaker by itself?
Click to expand...
Click to collapse
I think the same...
Any photo of Defy inside?
Any web of Defy parts?
what is really the hardware issue? the jack? the speaker?
Nobody just open the Phone to auto repare?
thanks in advance

ox said:
I think the same...
Any photo of Defy inside?
Any web of Defy parts?
what is really the hardware issue? the jack? the speaker?
Nobody just open the Phone to auto repare?
thanks in advance
Click to expand...
Click to collapse
Some years ago i had an i-mate jam, and the device was affected, due to a contact problem, by an absence of sound on the call-speaker.
So, from my past experience, i can suppose that the problem is on speaker contact, becuase most of call-speaker are not soldered on the board.
On the jam i resolved soldering two wires between the speaker and the board.
But i don't know exactly how is inside the defy, so I can only assume with no certainty...

Related

Screen Separation - Should it be replaced?

So I've got a lot of light coming through along the entire bottom edge of my EVO. If I push in the bottom, the light goes away, but comes back when I release it. The bevel of the screen is clearly above the edge of the phone. It's getting to the point that it's distracting when in a low light area while watching a video or browsing online.
Are Sprint stores exchanging these units? Is this something that is going to continue to get worse as time goes on? I've also heard of dust getting under the screen and causing additional issues, and that it will be covered under HTC's 1 year manufacturer defect warranty.
I paid the full $450 on this phone, so if there is a defect I would want it dealt with. I've also heard that it's a Nova screen and the new ones are Epson, and the Epson's are an inferior screen to the Nova's.
Anyhow, what is your opinion? Get it replaced or just live with it?
All this is assuming of course that my local store has EVO's in stock to replace it with. I purchased on launch day, so the 30 days is up in 2 days.
Yes exchange it. I can only imagine what it would look like in about a year.
You don't need a poll for this!
Exchange that bad boy now and if they won't do it cancel(if you can)! A screen should not be seperating in less than a month..
Even though I purchased it out right, I still have 30 days right? If so, I'm going to try to exchange it today. If I cant then I'm going to return it and wait until stock arrives.
MrDSL said:
You don't need a poll for this!
Exchange that bad boy now and if they won't do it cancel(if you can)! A screen should not be seperating in less than a month..
Click to expand...
Click to collapse
it shouldn't be separating ever, these arn't tooth brushes where the color goes out of them when it's time to replace them.
If you dont have insurance on the phone you still have the manufacture warranty, lucky you you get a brand new one, they gave me a "re-manufactured" one. i have no idea how they had any re-manufactured REV3 device. swap it now anyway, the differences in the screens are not that major, i havent seen much difference really.
So I called my local store, and no EVO's in stock for existing customers.
I explained the issue, he said he may have one tomorrow.
He then proceeded to tell me that they are not exchangeable for the screen issue. He said it is purely cosmetic, and they can not exchange it for that reason.
So I told him I'll just return it for a refund within the 30 day period.
Edit:
So I hung up and I got to wondering if there is going to be a restocking fee of some kind, so I called customer care.
I was then told that both exchanging the phone, and whether or not they will charge a $35 restocking fee is at the discretion of the store.
Customer care said that the phone could be exchanged because it was a manufacturers defect, but it's up to the store.
Now I'm wondering, $450 for a problem phone that may or may not get worse later on, or paying the $35 restocking fee and switching back to my Hero, or saying a big screw you, returning the phone, paying the fee, and then getting out of my contract. Sure, I'll pay a cancellation charge, but I can get the new Droid from Verizon soon and I'll likely break even with their discounted price.
I'm actually in the same situation..
Screen separation, loads of light leaking, and a stuck pixel.
However if the epson unit ends up being even worse, then i'd be pissed.
According to phandroid, on the left is a nova, and on the right is an epson..
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To be quite honest, the epson (right) looks more realistic, and color reproduction appears more accurate..
Yet the net is filled with people saying they like the nova more..
F*&%ING HTC, Why can't you just be honest with us?
Which screen is better? Why do we have to worry about this crap...
Who switches components within the same model type and tells noone, damnit!?
I also wonder what one has a better screen. Regardless though, I still need it replaced. I would rather have a different screen rather than one that already has issues.
Also, now I'm curious if the new phones have the latest OTA update. If they do, will I be able to root? What a pain in the butt. Keep a defective phone that can be rooted or replace it for an inferior screen that can't be rooted. Ugh.
How long after purchasing the device did you notice these problems? If it takes a while maybe its heat that causes these problems, but definitely replace it.
goldt said:
How long after purchasing the device did you notice these problems? If it takes a while maybe its heat that causes these problems, but definitely replace it.
Click to expand...
Click to collapse
I actually noticed the light leak immediately, as well as a slight "up" to the screen. It just for progressively worse with use though.
I wanted to post an update. Yesterday I went into my local store after calling. I just told the person at the counter that I needed to exchange or return my EVO due to the screen separating on the bottom and sides. The manager was standing right there and said they can't exchange it for that issue since it's cosmetic, according to HTC. I said I know, but I spent $450 on a phone and I want it without a cosmetic issue. He said that he didn't have one to sell that day, but he would take my information and call me this morning if the one they had didn't sell to someone who was expected to come in. The manager said he understood and would take care of me.
This morning I received the call that they had an EVO to exchange for me. I went in and swapped it out fairly quickly.
The new phone is a Rev 003, it's the Epson screen, and did not have the latest software update installed. Best case scenario I could have hoped for (the Epson screens do not have the separation issue.)
Sirchuk said:
I actually noticed the light leak immediately, as well as a slight "up" to the screen. It just for progressively worse with use though.
I wanted to post an update. Yesterday I went into my local store after calling. I just told the person at the counter that I needed to exchange or return my EVO due to the screen separating on the bottom and sides. The manager was standing right there and said they can't exchange it for that issue since it's cosmetic, according to HTC. I said I know, but I spent $450 on a phone and I want it without a cosmetic issue. He said that he didn't have one to sell that day, but he would take my information and call me this morning if the one they had didn't sell to someone who was expected to come in. The manager said he understood and would take care of me.
This morning I received the call that they had an EVO to exchange for me. I went in and swapped it out fairly quickly.
The new phone is a Rev 003, it's the Epson screen, and did not have the latest software update installed. Best case scenario I could have hoped for (the Epson screens do not have the separation issue.)
Click to expand...
Click to collapse
What software version did it have, .1 or .6? I'm in the same predicament, I'm using Toast's rom and I really don't want to lose the ability to root.
ausch30 said:
What software version did it have, .1 or .6? I'm in the same predicament, I'm using Toast's rom and I really don't want to lose the ability to root.
Click to expand...
Click to collapse
Baseband 1.39.00.05.31
Build 1.32.651.6
Software number 1.32.651.6

Speaker doesn't work!

Yesterday all worked fine on my defy. Suddenly this morning, I can't hear anything from speaker during a call (the Handsfree instead works). This is an hardware problem. My phone has never dropped or I never immersed it under water, I always keep it very well.
Many other defy's owners have this problem with their phone:
https://supportforums.motorola.com/thread/41152?start=60&tstart=0
I've got the same problem. I'm taking my phone back tomorrow.
tim440 said:
I've got the same problem. I'm taking my phone back tomorrow.
Click to expand...
Click to collapse
Why does this seem to mainly hit Euro phones? I know there are some differences between the US and non-US phones, but the hardware must be the same. Right? Mind if I ask you guys a couple of questions?
Have you been using the stereo headphone jack before this happened?
Have you "messed around" with the headphones just to see if the mechanism that cuts out/mutes the main speaker when the headphone is inserted could be "freed"? I know this isn't quite logical as the main speaker still works on speakerphone, but... you never know.
I presume people have tried factory resets in the unlikely case that this is a software issue?
And... if you pull the battery and look at the sticker inside I presume it will say "made in China", but is there another, manufacturing number?
Mine says: TA80800V9R qtQ 0UG B13
SJUG6039BA 0101 Made in China
It also has an FCC approval sticker which I assume yours do not have.
Thanks
I've never used the stereo headphone. The factory reset didn't resolve the problem (but the sound come back for few seconds if you squeeze the screen during phone calls with the thumb and index finger).
Under the battery I see:
TA72002JEF sTJ OTU B04
SJUG6015AA Made in China
and there isn't any FCC sticker. Can you post a photo of your phone without the battery?
I want to see this sticker.
che188 said:
I've never used the stereo headphone. The factory reset didn't resolve the problem (but the sound come back for few seconds if you squeeze the screen during phone calls with the thumb and index finger).
Under the battery I see:
TA72002JEF sTJ OTU B04
SJUG6015AA Made in China
and there isn't any FCC sticker. Can you post a photo of your phone without the battery?
I want to see this sticker.
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i have that sticker also, no problems so far. defy vodafone bought in spain,
fernandet1 said:
i have that sticker also, no problems so far. defy vodafone bought in spain,
Click to expand...
Click to collapse
How long have you had your Defy? If you don't mind me asking.
Also Che, how long have you had yours?
at the moment,one week, i didnt use the earphones and never put down on the water.
regards
From a week. I've never put it down on the water too.
Phone was bought in Spain and made in China. Used the headphones a fair bit before problem started, for music and radio. I can actually see that there's a part loose. Maybe it's a batch problem and we got the bad batch here in Europe.
My problem started after nine days. Annoying thing here is that they'll repair the phone rather than give me a new one, which means a two week wait to get it back.
I use the headphones, have dunked my Defy in water several times and a Starbucks cup of hot coffee. Works fine. Had it for over a month. (USA T-MO)
can we make a statistical representation of how many US and NON-US Defys are having the dreaded speaker problem?
xtian63 said:
can we make a statistical representation of how mane US and NON-US Defys are having the dreaded speaker problem?
Click to expand...
Click to collapse
Good idea!
xtian63 said:
can we make a statistical representation of how mane US and NON-US Defys are having the dreaded speaker problem?
Click to expand...
Click to collapse
Here's a German link trying to so something like that:
http://translate.google.com/transla....html&prev=_t&rurl=translate.google.com&twu=1
If WE want to do it these links may help:
US Motorola Defy forum (very few)
https://supportforums.motorola.com/thread/41673?tstart=0
Non-US Motorola Defy forum (a lot)
https://supportforums.motorola.com/thread/41152?tstart=0
This is supposed to be a fix/solution which I guess says it's a defective speaker?
Original language link: http://forum.mobile-review.com//showpost.php?p=2539163&postcount=542
OK here's a better version: http://www.mobile-review.com/articles/2010/birulki-96-en.shtml#2
Awesome, my speaker is dead too.
Never dunk it but used the headset for days before the speaker went mute.
I'm from Brazil and there are other reports of the same problem from other brazilian consumers, so that's probably a big batch of defective speakers shipped worldwide.
Very good!! I send it back to my seller (pixmania) and I hope that it will give me my money (there are too many defective units in europe!!!)
Blog BGR has picked this up...
http://www.bgr.com/2010/12/09/motorola-defy-units-plagued-by-defective-speakers/
danbutter said:
Blog BGR has picked this up...
http://www.bgr.com/2010/12/09/motorola-defy-units-plagued-by-defective-speakers/
Click to expand...
Click to collapse
seems seriously
USA DEFY has very few problem, right?
SteveChou said:
seems serious
USA DEFY has very few problem, right?
Click to expand...
Click to collapse
It seems that the US version has the problem as well, but not nearly to the extent as other countries. Is that because it has been available and is more popular (midrange phones don't seem to sell as well in US) in other countries? Not sure.
Anyway knowyourmobile and phonesreview picked up on bgr's post and are also running stories. Hopefully moto are working to figure this out quickly.
They say they are here:
https://supportforums.motorola.com/thread/41152?start=0&tstart=0
I'm on the fence...was gonna buy one tomorrow for a Christmas present and even though there aren't many issues with ones here in the US...still makes me a bit cautious about getting one as I'll be doing it at full price if I do.
Life is a gamble though right? hehe

Will we just ignore the Headphone Jack Issue?

Guys,
i really do like my G3 and i think some specs/functions are superior to other phones (camera, display), but i was wondering why people are happy and satisfied with the g3 knowing that most devices have the Headphone/Aux Jack Output issue. (i tested 3, all had the issue).
It seems like the G3 can't handle all cables with a 2-line 3,5mm jack. However, 3-line cables work fine (headsets, or a 3-line adapter such as this:
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So, since this has to be a impendance issue, it is pretty much a hardware thinf and can't be fixed with a software update.
To me, this is a deal-breaker. I don't want to carry the adapter all the time and i don't think i should just accept the fact that a 600dollar flagship phone has such a hardware bug!
Your thoughts?
best
Happy? Well, in fact im happy with LG G3 but not very much... In fact is a beautiful phone, using v10N and got no issues... I mean, if i dont count with jack issue and instable network reception... Question LG Portugal and they say that never heard that issues and to go to warranty. I would do that but realize that many others users complain about that even after warranty so i'm not the only one. And in my carrier still have v10A and have to flash v10A again, go to warranty and then root and flash N version again (and install all too) and, just other users, keep the jack and network problems... Overall im happy but could be better.
I have never had a problem with the jack, ive used 4-5 pairs of headphones some cheap 3.5 mm aux cables and yesterday i got some Audio Tecnica ATH-M50s, all ove them have worked without any problems at all, not sure if its hardware or software.
This makes me want to cry.........or throw this piece of crap out my window driving 70mph
LG says this is a know bug and to use an audio cable with over 1ohm of resistance...
OK LG, so what your saying is that every time I want to listen to my phone in my, or my friends car, im supposed to say, hey buddy, can I listen to my phone? All i need to do is just pull your dash apart, pull your stereo out and plug this BULL**** aux cable in...
NO.
Every few weeks i post a hatefull message on lg facebook wall, im loading lg live chat right now. I cannot believe this is still an issue. WHen i bought this phone i found out the issue but was not to alarmed as the phone had just been released and i figured in a few weeks this would be fixed. Now a half year later and we are still putting up with this ****.
I also regret buying this thing after knowing that it has this hardware bug. But I can't do anything about that. For now, I'm using SoundAbout app and set it to "Headphone" since I almost never listen music using the phone's speaker.
Live chat was just another big waste of time. Explained the issue, said they have 1 year warranty, said they can take the phone, diagnose and repair, I said i wasnt going to send my phone in for 2 weeks for them to not resolve the issue. He said it may take some time to figure out this bug, bla bla bla. What a joke.
My girlfriend doesn't have this problem on her phone and it's only sporadic with mine. Thought maybe it had to due with the cracks that form naturally.
Sent from my LG-D851 using Tapatalk
LG G3 and Bose incompatibility
I have a similar issue. I use BOSE QC20 with my LG G3. Whenever i plug is in , it always shows the auxiliary profile and people cannot hear me . Anyone else having this issue?
Thank you
Vivasanti said:
I have never had a problem with the jack, ive used 4-5 pairs of headphones some cheap 3.5 mm aux cables and yesterday i got some Audio Tecnica ATH-M50s, all ove them have worked without any problems at all, not sure if its hardware or software.
Click to expand...
Click to collapse
Same here. Working fine on all my headphones, 3 different 3.5mm jacks in 2 cars and work truck.
The only issue I do have is when making a call for the first time after connection, the other party can not hear me.
Simple fix to this was to connect phone to 3.5mm jack, make the call and whilst waiting for answer, press loudspeaker button on then off. Then calls are crystal clear both ends until phone is disconnected from jack.
This leads me to believe that my issue is at least software related.
Out of my last 4 phones - gs3, HTC one and Xperia z, I have to say the g3 sounds the best of all, stock for stock.
Sent from my LG-D855 using XDA Free mobile app
I have the same problem with my shure inears and with my sony headphones.
I think the best solution would be if you could manually choose what device you plugged in.
It would work similar to the choose an app to open something dialog and would open everytime you plug something in, then you could choose between headphones, headset and aux.
I know this is an old post but what issue is everyone talking about? I plug my phone into 2 different vehicles and 3 different speaker systems all through the 3.5mm jack in my home daily. I have yet to have any issue when doing this and have been with the G3 since Oct 2014
It was a software issue and has since been fixed. You could plug a cord into your phone and it would keep playing through the phones speaker. it was the most aggrivating thing ever.
If you don't mind...could you direct me to a thread or post that mentions this software fix? My D851 T-Mobile variant still has this issue.

Display keeps "popping up"...

Hi guys,
as my HTC 10 is back from repair for the third time (and HTC seems unable to fix the problem) I want to share a video of the quality problem of my 10 with you. Perhaps anybody else had this problem before or even knows how (or if) it's fixable by myself.
Sadly HTC keeps forcing my to send the device back in to repair. I got my 10 now for four months but it was away for repair for about 2 months and i'm really fed up about HTC's support mentality and want my 10 to be usable and not having it to send back and forth again.
https://drive.google.com/file/d/0B85BfOjwBmF7TGxjMmhpOExJSVU/view?usp=drivesdk
I think you should ask for a replacement. Obviously the phone was opened for service and the display was not glued properly. You can easily fix this but it's skill not acceptable.
Sent from my HTC 10 using Tapatalk
I asked for a replacement from the first time that it came back unrepaired. But HTC keeps ignoring this parts of my messages and keeps telling that I have to send in the device even law is on my side. But I think they simply know that only a very small part of their customers will go for a lawyer and/or to court because of such "little value"as a mobile device is.
And yes it must have been opened because my fingerprint sensor got repaired. But the display popped up before as it was reason the device was sent in, too. But now it's worse then when it wasn't repaired...
Use a hair drier to heat the screen, that place it with the screen down with something on top for a while (or use a clamp to keep it pressed). Try heating only the part affected. You can also check the back aluminium body for dents.
This should fix your problem.
Sent from my HTC 10 using Tapatalk
Thx for your guide.
I gave it a shot and it really helped. But only for a couple of days....
Then the display popped up again and again and again and....
I don`t know how hot the parts (back and display) may get before they get damage so i might have heated the parts up way less then it should be. Perhaps that's the problem.
But i managed to get my device exchanged.The "new" one is a fully refurbished one and i was (and still am) really shocked that the new device also has this popping display.
But this time right from the beginning. My first one took a few weeks until the display lifted but the exchanged one has it from day one.
So the wheel is turning again...
But i'm really wondering that i am the only one that is affected by this problem....
Where do you live? If I were you, I would post that on HTC facebook profile of your country. This is not to be accepted. Even here in Poland, which a lot of companies treat like a 3-rd world country they usually have to respond to these kinds of posts. Also, I'm not sure what's HTC policy, but how many times did you send it to warranty? If was serviced 3 times I think they HAVE to offer you a replacement.
I live in germany. Posting it on HTC`s Facebook page makes no sense as they immediately delete posting that were not posted by them.
I could only comment and post pics and/or videos there. But that's not the point either.
HTC here in germany has an absolutely terrible customer support as there are people on telephone/email that don't speak german or english in a way problems could be explained correct.
Devices have to be sent to a point in germany and from there they get forwarded to poland where they get "repaired". Problem is that the technicians in poland don't understand the problem as HTC seems not to be able to communicate it in polish (or proper english).
I sent it in three times but HTC didn't mind of having me to send it in another time. So i reported the problem to my provider (O2 Germay) and they replaced it without a doubt.
But the main problem is that the new device has exactly the same problem. And i'm wondering if only shall be the unlucky guy that has an unusual problem twice without reading anybody else having the problem.
As i suggest that the glue/tape that is used to hold the display is the problem there should be more people with that problem.
Then report it again to O2. At least I would do so. Or I would describe the problem on HTC US facebook site. They don't give a f*** about a customer unless you make them a bad comercial on a social network
Btw, do you happen to know the name of the service center that "took care" of the repair? Was it regenersis? I'm curious, because it's a huge center that handles a lot of phone companies and in Poland it has a horrible reputation (fx. a lot of the phones come back damaged or they say that there's been an interference of liquids and charge for the repair...). The problem with htc devices it that they are not-wisely planned on the inside and their screens are glued, so it makes them very hard to repair, so the service centers with less experienced staff often have problems.
PS It's kinda weird it was sent to Poland, look at this map:
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Germany seems to have 3 service centers of the same prioprietor.
I have already reported it to O2 again
But sadly they have about 5 days response time so every communication takes an enormous amount of time
Regarding the service center: you hit it
It's Regenersis (WARSAW). And it not only has a bad reputation in Poland but rather in Germany, too....
And you are right another time. My HTC 10 got damaged by them while sent in for repair the first time. They totally scratched the back of my 10. My guessing is that they dropped the phone to the floor.
At least the marks looked exactly like if the phone was dropped. Because even the chamfered edges on top were scratched and they don't touch a desk (or something like that) when laying down flat for repair.
I guess the reason for sending them from Germany to Poland for repair are the costs. I think it still is much cheaper to send them to another country for repair because of the much lower salary in Poland then in Germany.
Reporting the problem on the HTC US Facebook page might be an idea. But i guess that they will reply something like: "Please don't hesitate to contact our german department regarding this problem!" and that's it.
I suggested writing on US site because I've read about people's problems with regenersis and the only thing that seems to work is the intervention of their spokesman or whatever they are called
Also a good suggestion to do before sending it to the repair/o2 again is to take as many photos of your phone as possible, on the fx. Newspaper fron the day you send the phone as a proof
i think you didn't understand me completely or i just didn't explain my situation very well
At the moment i don't have to act with HTC and (especially) regenersis.
I bought my phone from O2 Germany. When i noticed that my display popps up i contacted HTC because i was thinking that the manufacter could
find faster solutions then the reseller. And then HTC forced me to send it in threee times to Regenersis where it wasn't repaired two times (apparently because of HTC not being able to communicate the problem in proper polish/english)and got damaged (tottaly scratched back) at the first "repair". The third time Regenersis really repaired the phone but after a few days the display popped up again.
And now i contacted O2 which offered me the replacing without any doubt as they heard my story. O2 doesn't work with Regenersis either. They have an own servicer called W-Support here in Germany.
Im only confused that the replacing HTC 10 has exactly the same problem as the first one. And now i have to wait again as O2 Germany hast a repsonding time off more then seven days theese days

PX5 new head unit for Skoda Fabia Mk3 - Front buttons not working

Hi everybody,
not sure if this is the right place to ask, but I'm getting kinda nervous and I'm not sure where else to refer.
I decided to buy from Aliexpress an Android unit for the Fabia mk3 for my wife and I found a PX5 based 8 Core with 4GB RAM and 16GB of internal space.
The unit is the one from the picture below.
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I've got a bad feeling when seeing that after buying the product I got contacted via whatsapp by somebody from China, although the product page said "delivery from CZ"... ok, the person said it was normal, and I gave no further importance to it until he got heavy insisting in selling me an upgrade to the 32Gb version for 30€ more... I'm glad I refused it.
Anyway, 4 days after I've got the unit. Unpacking, everything looking fine, no scratches, new product.
It took me 1 day until I got the time to test it before installing it. I plug the 12v battery, everything seemed fine until I push the buttons on the frontal panel... nothing.
No button function, no volume, no turn-on/off, no going-back, nothing.
I contacted the Chinese and I sent them a video (the one attached here). They told me they will sent me a video with the solution... I thought it was going to be some firmware update, or some hidden menu stuff, but not, the video was showing how to open the unit and reconnect some cables inside...
I was already getting mad, but I decided to go ahead an open it. To my surprise, everything looked fine. I have some electronics knowledge, so I understood the main connections (screen board to mainboard, side button panels to screen board, touchscreen board to screen board, etc)... I double checked all these main connections and tried again, but nothing happened, the buttons still dead.
I investigated a little bit, found how to get in the Factory Settings, I've tried the re-mapping in the KEY menu but they are not working at all.
Not even in the re-mapping the system is detecting them. I click them and the screen remains white.
I went again inside, disconnected the side button panels, started the unit and no error message. It keeps working with the touchscreen.
I asked the chinese for further support, but it was Friday already and they were off. I hope I get feedback tomorrow.
I decided anyway to open a dispute in Aliexpress and they accepted my position, but said no full refund because they say that the basic function of the radio is there (wtf?!). For full refund I need to send the radio back... and I will probably lose 25€ of the shipment...
So now I'm taking a couple of days to decide what to do... but in the meantime I was wondering if any of you can give me a hand...
I share some pics that I took from the inner panels. The red board is the screen-mainboard.
I will appreciate any help.
Cheers,
Diego
Nobody here?
Sent from my SM-J500FN using Tapatalk
Just to update the topic, seeing that nobody had a clue about this or just decided not to collaborate: the problem has been solved by just connecting the radio to the car.
It seems that the front panel buttons get activated only when the head unit receives the can-bus signals.
However, after some days solving this issue and being happy with the installation, it happened that I've found the car with the battery dead. Due to the quarantine we were not using the car in some days, and when my wife tried to open it to go to the supermarket, it was dead.
So after bringing it back to life, I removed the radio and checked the current drainage. It was 300mA for the car switched off. Too much for a car that is parked 1 week long due to the quarantine.
I checked the connections, and I found out that in the Fabia mk3 there is no longer a "switched-off" power cable arriving to the radio. Only an "always-on" one.
For what I was able to find in the web, the original radio is being switched off by the can-bus signal, bringing the current drainage to a minimum. What is this minimum, I do not know as I haven't measured it.
This doesn't seem to be the case with the can-bus emulator box of my head unit, or the head-unit itself, that is draining the 200mA commented before.
So I looked for a "switched-off" signal from the fuse panel and I brought it all the way up to the radio. After doing some checks, I managed to solved the problem, the android unit was working and not sucking current when the car was switched off... and that's when I thought I reached the end of the problems...
Some days after my wife takes the car again and told me that the radio was never starting. I went to check it and I found the unit getting blocked at the "android" starting screen.
Sometimes it ends up just blocked there. Sometimes shows an alternating picture between the word "android" and a kind of arrow picture. I share here a couple of screenshots and a small video.
I've tried the reset button, even with the 15 seconds wait, and nothing happens, I get the same blocked starting screen...
Any ideas what can this be? I know it doesn't look good. But I refuse to give up with the radio, it looked very well installed in the car...
Hi my friend, it seems that only you and me bought this product.
Thank god i don't have any problems so far, it's been on for three months now.
Today i had a little time to play with it, and i was trying tune the damned DSP !
From the factory settings (code 126), i raised volume to max . Now is a bit louder, i have to work more on the settings.
Any recommendations ?
Unfortunately i have only front speakers,i don't have time to fit rear ones....
george stamatos said:
Hi my friend, it seems that only you and me bought this product.
Thank god i don't have any problems so far, it's been on for three months now.
Today i had a little time to play with it, and i was trying tune the damned DSP !
From the factory settings (code 126), i raised volume to max . Now is a bit louder, i have to work more on the settings.
Any recommendations ?
Unfortunately i have only front speakers,i don't have time to fit rear ones....
Click to expand...
Click to collapse
Hi, sorry but I won't be able to help you. Since the last post the radio never worked again. It just don't start anymore, no android logo, nothing. Totally dead.
I claim the AliExpress guarantee and they payed back after fighting a little bit.
But now I'm worried of going out to buy another, as they might all come from the same manufacturer... so I'm waiting to see in the market a "fascia" that fits in the Fabia III so I can mount a standard 2-Din radio.
I hope that you can enjoy the radio for a long time.
Cheers!
diegudio said:
Hi, sorry but I won't be able to help you. Since the last post the radio never worked again. It just don't start anymore, no android logo, nothing. Totally dead.
I claim the AliExpress guarantee and they payed back after fighting a little bit.
But now I'm worried of going out to buy another, as they might all come from the same manufacturer... so I'm waiting to see in the market a "fascia" that fits in the Fabia III so I can mount a standard 2-Din radio.
I hope that you can enjoy the radio for a long time.
Cheers!
Click to expand...
Click to collapse
Thank you very much my friend,
Good luck next time, with your new choice !
Is it an MTCD or MTCE.

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