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Hi guys, any advice or help would be greatly appreciated.
Last week I plugged my touch pro 2 in to charge. The phone was on and working fine, but the charging light would not come on.
So HTC collected my phone for repair...
Today I phoned to get the latest information and they want £160 to replace the motherboard or £11 to have the phone returned to be unrepaired. Apparently I have been running an illegal firmware and this has voided my warranty. I updated by firmware many times before settling on the one I was happy with, but it seems the one I settled with wasn't the official one. The guy quoted me SPL - 0.85.0-x.......... and said that it was a bit weird but that was why I had to pay.
So I told him that the firmware had been running fine for many months and I wanted to know the exact registry tweak that had broken the motherboard. Anyway I said I didnt accept that the firmware had anything to do with the hardware failure and would be refusing to pay.. I also gave them the sob story that I have had a new HTC phone every year for the past 7 years and have recommended many customers to them.
Where do I stand with this? I have threatened to go to the small claims court, but really just want my phone fixed for free as soon as possible.
Any advice would be greatly appreciated..
Andy
Honestly you asked for this. You are going to have to pay for the repair. You sent in a phone with a cracked ROM and expect them to fix anything? No way in hell will they do it for free.
when you say a cracked rom do you just mean a rom that is available on this forum?
I accept that it isn't an official rom. but it is unrelated to the issue of a phone not charging.
Unfortunately this is the norm... They can't prove your cooked ROM caused it, you can't prove it didn't. What they can prove is that you are not running the ROM they gave you and I'm sure somewhere in the T&C there's legalese about that voiding the warranty.
COULD someone write a program which interferes with charging? I'd bet so, people around here write some amazing stuff. This is not to make any accusations that someone has written any malicious code, simply that it COULD likely be done, therefore I seriously doubt you have much recourse. You could get lucky, but I suspect you're just hosed.. Sucks.
And in reality, you could send the phone in for ANY failure and they discover such things and void the warranty.
I guess you could buy extra/larger batteries and charge them in a charger and swap them as they die. Not the best solution, but at least you don't have to shell out lots of money.
well i've just sent a very professional email to customer services.
tweiss 3, you have a very negative outlook. HTC market their phones on being individual, and indeed this is why so many of us buy them over Iphones. However I took the individuality to the limit by installing a custom firmware. I am extremely confident that a ROM from this forum and a respected chef at that, would not include a registry hack that has any effect upon the charging system of the phone. And have asked them for the evidence that this is the cause of the hardware malfunction.
Positive thinking goes along way as well I feel.
Season's greetings to all of you.
Take them to court. The whole thing rediculous. Depending on your country this might actually be illegal.
I lawyered up when they tried to pull this on me, and guess who got his phone back fixed for free?
Its not that i'm negative, but there are 2 things everyone should know about warranty electronic work.
1) Always go back to stock. Will this cause you to loose all your data and settings, yes, but that leads me into step 2.
2) It is never a guarantee to come back with the settings or OS the way you sent it out. In fact, most companies have a policy of the first step being just reflash/reinstall the OS to stock default out of the box settings to see if that fixes the problems. So knowing this, spend the few extra minutes to reflash back to stock.
That being said, you could possibly win in a court to get it warrantied, but you are only going to screw yourself out of a lot of money and time. HTC knows this and will let you waste it if you really feel the need to. Their warranties are written very well, with a lot of fine print. Also most of them say "Limited" meaning almost they have all the discretion the care to use.
I agree with tweiss3. You can't send HTC a phone with a modified ROM and expect them to fix it. I'm sure these SOB's will do anything possible to get out of fixing your phone. Once they saw that you had a different SPL that was the red flag they needed to void the warranty. I hope you can convince them to fix your phone. Maybe if you were very persistent and demanded to speak to several managers, told them how you and your friends all own HTC product, inform them you will no longer buy their products and possibly take them to court, etc.
With all this in mind I'm even more hesitant to flash my phone to a modified ROM.
I kind of expect it, to be honest. As soon as they see anything not stock, they can void the warranty. Just like with a car with the manufacturer's warranty. You modify it and something breaks, and they will attempt to void the entire warranty regardless of if it caused the problem or not. When I send my car in for warranty work, I take all of the mods off and put it back to the stock parts (the air intake, etc).
It's a crappy deal, I know. But it's something you should plan for if you ever need warranty work done.
Either way, I hope everything works out for you
Its just a rule of thumb when it comes to warranty repair with electronics, always restore stock first!!! As soon as HTC discovered that your phone software was modified, it's no longer an issue to them of what caused the problem with your phone, it is now an issue of this phone is no longer under warranty because of the physical proof of the software tamperment! honestly it would be by the grace of god if they were to reinstate the warranty!
Unfortunatly due to the phone not powering on, or connecting via usb it would have been impossible to restore the firmware.
Thanks for the advice and well wishers.
Worse come to the worse is it worth repairing the phone for that price or is their anyone else who could replace the mainboard for cheaper than £160?
Dude, I totally know what you're going through. I hacked the ECU on my car, and now Mazda won't honor the warranty on my engine. It's total bull...I mean, I should be able to customize it how I want with no repercussions for myself. Why should I have to take the financial hit just because I put on a different software that controls the entire thing that may or may not have screwed it up?
If you couldn't tell, I was being sarcastic. You changed the core controlling software and didn't bother to change it back to the stock one. They have no responsibility to repair it for you.
andypa1 said:
Positive thinking goes along way as well I feel.
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I honestly wish you luck. Other readers seeking warranty repair should save themselves the risk and the effort and think positively about returning the phone to stock prior to sending it in.
Last week I plugged my touch pro 2 in to charge. The phone was on and working fine, but the charging light would not come on.
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Unfortunatly due to the phone not powering on, or connecting via usb it would have been impossible to restore the firmware.
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Eh? Obviously if you can't flash it back, you're stuck. Other posters might not have been as hard on you if they had known the phone couldn't be flashed.
Now you know what needs doing I bet you can find someone to do it for less. Worth a look.
Also worth asking for it back and re-flashing and returning to see how their records work.
Do they really have a database of products they don't want to work with or do they just look at the serial, look at the device and decide ? Only one way to find out ! For £11 it might be worth the gamble.
(Plz ignore the previous any post made here earlier, I think it was the equivalent of a pocket call )
What?
I don't think he ever said they fixed it without asking him. They gave him two options:
1) Fix it
2) Return it without repairing it
Unless I missed a post somewhere, he never chose to fix it. In fact, I don't even think he chose to take it back yet.
Just an update... They decided not to replace it for free, and still ask for £160.
You guys are quite right I should have restored it to factory before sending it back. It was sent to HTC running the official upgraded rom so I thought it would be fine, however I had forgotten that it would still be unlocked for unofficial roms and they would check this.
Even if I had remembered it wouldn't have been possible because the phone usb connection was not working..
dik23 thank you for your suggestion! Is there anyway of restoring the spl and all of the phone to stock settings without a usb connection? e.g. micro sd? or wifi?
I think i'm going to ask for the phone back for £11.. However the £11 fee is for an assesment, so there is a chance they will pick up. However I believe having the phone in perfect working condition would give me a stronger standing.
did you ever try a different USB cable? that would be my first thought after it broke....
also, do you have phone insurance? if so, is there any chance in the future it could be "stolen" under the insurance policy, and at worst you would get a working refurb?
I don't have phone insurance but it might be worth while getting it soon incase of any future loss ;-)
madman1520 said:
also, do you have phone insurance? if so, is there any chance in the future it could be "stolen" under the insurance policy, and at worst you would get a working refurb?
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andypa1 said:
I don't have phone insurance but it might be worth while getting it soon incase of any future loss ;-)
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Even setting morality aside (which you shouldn't), reporting a phone as having been stolen shortly after having a warranty claim rejected is maybe not the smartest move.
i cant believe people from the US are telling you youre in the wrong. idunno about other countries, including the one you're at, but here in the US warranties are made to protect the CONSUMER not the big company. "minidevil"s comparison about a car manufacturer having the right to void your warranty is so wrong its unbelievable. so called "shrinkwrap warranties" arent even legal here in the US. i had a yamaha R1 which i used as a track bike. regardless of what the warranty said or what the dealership try to claim the minute i lawyered up they fixed my bike. simply because they knew what they hoped i didnt. that warranty laws are here to protect me not them. i didnt have to prove that the racing mods didnt fry my clutch hub. THEY had to prove it did. and like it has been said, you cant prove one way or another. here in the US i couldve asked for costs of repairing my bike and court costs for suing them. they knew this and just fixed my bike. again, idunno the laws in your country. its VERY likely youll win in a court, though. but wether or not your court system allows you to also recoup loss monies for court costs from HTC, i dont know.. it may just be cheaper to pay for the repairs.
okay, my charging port just broke, so i can't connect to usb, and i have 30 percent battery, and i want to take this to sprint tomorrow, but its rooted. i want to RUU, but i cant because i can't connect via USB. how do i get rid of my root?
You could probably get away without unrooting it, if you just bring it in with a dead battery and say the mizcro USB port is broken. Lots of people on here have said that they returned their Evos without the reps even looking at them.
dhMassacre said:
okay, my charging port just broke, so i can't connect to usb, and i have 30 percent battery, and i want to take this to sprint tomorrow, but its rooted. i want to RUU, but i cant because i can't connect via USB. how do i get rid of my root?
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might want to change the title of your thread so in the future it can be found easier when searching...
mistersquirrle said:
You could probably get away without unrooting it, if you just bring it in with a dead battery and say the mizcro USB port is broken. Lots of people on here have said that they returned their Evos without the reps even looking at them.
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good info..
Well, When I worked at a "A" store for sprint for the last couple of years (A meaning service and repair with extremely high traffic) a broken port is considered physical damage and shouldn't be replaced at the store level....without you paying a fee, so if you have insurance your probably going to just end up paying 100$ and having them send you one anyway.
per policy.....
now... I mentioned that we were an A store because some of the third party repair stores or smaller ones will overlook some physical damage...hit or miss.
But policy says your boned.
just a thought.
second thought.... if you want DONT mention that the port is broken, and brick your phone by trying to flash it or something and let the battery die at the same time haha.
and go in and be like, yo man, my phone wont turn on.
third thought.... alot of sprint employees dont care or dont know WTF rooting your phone is, make it look stock and they arent going to check to see if its rooted, they will only notice if something is crazy looking..and even then just say oh yeah its a mod from the market i forget what its called...
I worked for sprint for 3 years... trust me, we don't care, be nice and you'll probably just be fine. stay away from the managers, more likely to send you away.
My store up here they know whay flashing and rooting is... only because they do it also.. the guy who sold me the phone told me about the free teethering by rooting... but didnt tell me to not update..
sent from my Evo
I don't think they'll care. LOL. It's just rooting your choice + i think it's legal now ?
It is legal, but under the sprint protection and crap they say tampering and messing with the phone and what not, makes that all go away.
i expected something else... but you did get yourself in a pickle. my first instinct would be to fix it myself. sounds like you physically broke the connections to the usb plug? might just need a quick pass of a soldering iron. it's just that people are so quick to get rid of an electronic device when the fix can be so simple. -not saying thats your situation; it's only the thought in my head at the moment.
Rooting is legal with all insurance until u flash a software...anyway...broke USB port should b covered at store level...I've had my camera lens crack on previous phones and they got me a free replacement
Sent from my PC36100 using XDA App
Sprint is ok with rooting/hacking/softmodding of their phones. At least the California branches are. They don't ebrace or encourage you to hack your phone, but if you walk in with one, they won't sent you packing even after they detected it. In the past, my HTC Touch's screen started going bad, so I brought it in to get it repaired. Right off the bat, the store manager knew it was softmodded; he actually questioned me about apps and compared his custom rom with mines. I thought it was weird, and feeling confident, I asked him isn't it against store policy to hack the phones? His exact words were: "No, we actaully support it. We, as well as every other users, knows, Sprint and manufacturers does not make quick enough updates; therefore, many users turn to developers for help. Sprint is begining to see that custom ROMs are benifiting more and more users. We want to be able to retain/gain customers instead of lose, even if that means a little sacrafice (in this case, phone hacking). As long as our customer are happy, we are happy." I was like "WOW, Sprint is cool with phone modding"!!! I had AT&T before and my sister currently has Verizon, and no way in hell were they this cool about phone softmodding. As far as rooting/installing custom rom goes, I just hope there's no mass mob of idioits who repeatedly bricks their phone and bring it in for warranty. It might be the only reason why Sprint would probably turn their heads away from accepting rooted/hacked phones.
kris54241 said:
Rooting is legal with all insurance until u flash a software...anyway...broke USB port should b covered at store level...I've had my camera lens crack on previous phones and they got me a free replacement
Sent from my PC36100 using XDA App
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INCORRECT INCORRECT INCORRECT, Its people with your attitude that came into the store and gave me a nightmarish headache.
what in the world makes you think a physically damaged product is covered under a limited warranty? it is not.
you may have gotten lucky, or someone was stupid, or someone was really nice to you and replaced your phone because of the camera lens crack but dont continue the stupid cycle by saying "it should be taken care of" NO IT SHOULDN'T why cant people comprehend someone just did you a solid? dont expect it, appreciate it.
cause I will tell you right now its no ones policy anywhere to replace anything thats been damaged for free.
Physical damage always has and always will be directed to asurion unless someone feels like being nice to you, OR because the item is defective.
Broken camera lens and broken charging port DO NOT fall into that category.
6ixtynin9 said:
Sprint is ok with rooting/hacking/softmodding of their phones. At least the California branches are. They don't ebrace or encourage you to hack your phone, but if you walk in with one, they won't sent you packing even after they detected it. In the past, my HTC Touch's screen started going bad, so I brought it in to get it repaired. Right off the bat, the store manager knew it was softmodded; he actually questioned me about apps and compared his custom rom with mines. I thought it was weird, and feeling confident, I asked him isn't it against store policy to hack the phones? His exact words were: "No, we actaully support it. We, as well as every other users, knows, Sprint and manufacturers does not make quick enough updates; therefore, many users turn to developers for help. Sprint is begining to see that custom ROMs are benifiting more and more users. We want to be able to retain/gain customers instead of lose, even if that means a little sacrafice (in this case, phone hacking). As long as our customer are happy, we are happy." I was like "WOW, Sprint is cool with phone modding"!!! I had AT&T before and my sister currently has Verizon, and no way in hell were they this cool about phone softmodding. As far as rooting/installing custom rom goes, I just hope there's no mass mob of idioits who repeatedly bricks their phone and bring it in for warranty. It might be the only reason why Sprint would probably turn their heads away from accepting rooted/hacked phones.
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YMMV by location.
So I droped my phone and now I have a purple spot in my screen.
I was wondering do you think I can get a replacement G2 even if I have S-off. I was thinking about just flashing the stock rooted backup I have and sending it in. Has anyone gotten a replacement with S-off?
Sent from my HTC Vision using XDA App
you would need to go back to stock to send it back to tmobile or you will be voiding your warrenty
Rrod15 said:
So I droped my phone and now I have a purple spot in my screen.
I was wondering do you think I can get a replacement G2 even if I have S-off. I was thinking about just flashing the stock rooted backup I have and sending it in. Has anyone gotten a replacement with S-off?
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Obvious physical damage is unlikely to be repaired under warranty unless you have paid extra for this kind of protection.
Search around and you can find an LCD to install yourself. This is one EXAMPLE (I don't know the provider and there are other places to buy them from, possibly for less money...)
http://www.gultek.eu/htc-spare-parts/lcd/desire-z.html
Thanks for the info but I think the phone gods really like me or something cause the purple spot just disappered...how I have no idea and I don't care but it is awsome...G2 #1 lives on to see another day with me
Sent from my HTC Vision using XDA App
Yeah, LCD's can be funny like that. Like touching a laptop screen gets you some funny colors. They are somewhat flexible, on a phone, the flexible lcd is somewhat protected by the inflexible digitizer.
Year at first I was very disappointed cause I had the spot there for about 30 mins the posted this thread, went to sleep and it was gone which made me happy...would have sucked ifap I did send it back cause I just put one of those stealth guards on my phone the full body cover one.
Sent from my HTC Vision using XDA App
I think the best thing to do in this case is to brick the phone to the point it doesnt even turn on. Discreetely of course. I had major water damage on my TP2 with a custom rom before. But the fact that the phone didnt even start up and that I bleached the moisture indicators helped me get a warranty replacement.
lysergication said:
I think the best thing to do in this case is to brick the phone to the point it doesnt even turn on. Discreetely of course. I had major water damage on my TP2 with a custom rom before. But the fact that the phone didnt even start up and that I bleached the moisture indicators helped me get a warranty replacement.
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You're late to the thread (and obviously didn't read it through). His problem was just temporary. Also, your solution is in extremely poor taste (both ethically and legally).
I sent my g1 in, with a crack all the way across the screen, discoloration everywhere, and lots of other scratches. (fell out of my pocket from a motorcycle) and they offered me the "upgrade" to the click at the time so i took it. I wasnt charged anything, and what they dont tell you is that if you are charged, its only gonna be 100 bucks, which is the same as what you'd pay with insurance.
Well with my g1 any problem I had with it I just sent it in for a replac ement and all it ever costed was $40 but I think that's cause the plan I have. But not sure about my g2 now cause I haven't had to send it in for a replacement yet "knock on wood" but I do wonder how much it will cost me to get a replacement.
Sent from my HTC Vision using XDA App
jenlow said:
I wasnt charged anything, and what they dont tell you is that if you are charged, its only gonna be 100 bucks, which is the same as what you'd pay with insurance.
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It only cost you your soul for 3 years, which should be worth a whole hell of a lot more than a measly $100.
dhkr123 said:
You're late to the thread (and obviously didn't read it through). His problem was just temporary. Also, your solution is in extremely poor taste (both ethically and legally).
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I knew that the OP's original problem did not apply anymore. The purpose of my reply was rather to share my experience with the others reading the post, ethics aside. As far as legality goes, you got me there now that I think about it, so I am forced to advise against doing this. Although in reality I hardly think it's any worse than not claiming the money earned from selling a phone, laptop etc., on your taxes.
lysergication said:
I knew that the OP's original problem did not apply anymore. The purpose of my reply was rather to share my experience with the others reading the post, ethics aside. As far as legality goes, you got me there now that I think about it, so I am forced to advise against doing this. Although in reality I hardly think it's any worse than not claiming the money earned from selling a phone, laptop etc., on your taxes.
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That depends... how many phones and laptops are you selling? Your used stuff? Or are you in that business? You may be perfectly OK on that, consult an accountant for precise details.
I dropped my G2 and now the camera doesn't work Now the camera button doesn't do anything and I get FC's from any app using the camera. I'm pretty sure it's a hardware problem since I tried in two different ROMs.
Anyone know a place where I can get the camera module?
shellin said:
I dropped my G2 and now the camera doesn't work Now the camera button doesn't do anything and I get FC's from any app using the camera. I'm pretty sure it's a hardware problem since I tried in two different ROMs.
Anyone know a place where I can get the camera module?
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You dont mention if your rooted or not? If not why cant you just send it back under warrenty?
And if your rooted, 'try' follow the instructions to unroot....and then send it back .....
edit - I should learn to read...you are rooted lol....but still id be trying to unroot
Yep, I'm rooted (albeit with the old ENG method)
I thought that physical/drop damage wasn't covered under warranty?
shellin said:
I thought that physical/drop damage wasn't covered under warranty?
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If you got the accidental damage warranty from Tmo when you got the phone, you can send it in for replacement.
b3orion said:
If you got the accidental damage warranty from Tmo when you got the phone, you can send it in for replacement.
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I didn't know T-Mobile offered accidental damage warranties. I thought they only had the PHP insurance.
shellin said:
Yep, I'm rooted (albeit with the old ENG method)
I thought that physical/drop damage wasn't covered under warranty?
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I think they would struggle to say you dropped it (assuming theres no massive signs of impact).....always worth a try?!
rtorbs said:
I think they would struggle to say you dropped it (assuming theres no massive signs of impact).....always worth a try?!
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No, it is NOT worth the try... because once you've posted all over the internet that you dropped it, it is provably FRAUD (prison time...) to try to pass it off without disclosing to the manufacturer that it was, in fact, dropped.
The thing is, on the bottom right part of the front of my phone, there's some chipping of the plastic :/ I think it's a bit obvious that I dropped it now. I didn't get the handset protection, which I really regret now
But back to my original question: can I easily replace the camera and is there a site that sells camera parts?
Sent from my HTC Vision using XDA App
dhkr123 said:
No, it is NOT worth the try... because once you've posted all over the internet that you dropped it, it is provably FRAUD (prison time...) to try to pass it off without disclosing to the manufacturer that it was, in fact, dropped.
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Wow law enforcement agencies in your area really must have a lot of time on their hands....im not aware of a single person receiveing time for returning a phone under similar circumstances.....!!!
Ive had countless phones for countless years and legitimately paid for insurnace and never claimed so its what i would call 'karma'....and whether you did or didnt drop it, sh*t does occassionaly randomly stop working....
I think its more down to your own moral standing....but as for posting it on the web, its obviously better that you dont !
NB - just for the record before I get shot down in flames, I'm not openly condoning criminal activity, were not talking about doing this on a commercial scale this is as a result of an accident.....read the small print on your phone and or home insurance and see if you are covered but don't freak out about it
shellin said:
The thing is, on the bottom right part of the front of my phone, there's some chipping of the plastic :/ I think it's a bit obvious that I dropped it now. I didn't get the handset protection, which I really regret now
But back to my original question: can I easily replace the camera and is there a site that sells camera parts?
Sent from my HTC Vision using XDA App
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You could try the following ? they dont list as having a camera modules in as of now but that might be becasue the phone is so new ? Cant hurt to email though I guess.....
http://www.gultek.eu/home.php
And good luck with that, god knows what it will cost you ? Depending on your home insurance excess id possibly see if its worth replacing it that way ?....just dont mention it to the guy above lol
rtorbs said:
Wow law enforcement agencies in your area really must have a lot of time on their hands....im not aware of a single person receiveing time for returning a phone under similar circumstances.....!!!
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Then you're LUCKY, because law enforcement is OUT TO GET YOU, despite the flowers and bunnies picture of the world that you mistakenly have.
dhkr123 said:
Then you're LUCKY, because law enforcement is OUT TO GET YOU, despite the flowers and bunnies picture of the world that you mistakenly have.
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Dude seriously.....flowers and bunnies? Are you on acid ?
Your obviously one of three things.....a cop, an insurance salesman or a religious nutcase.....all off which I have utter contempt for lol
Right I promise to make this my last post on this topic....
<Rant>
With the exception of Ned Flanders above who clearly lives in Pleasantville, la la land the vast majority of people on here live in the real world. You have to accept that sometimes, legitimately or otherwise things happen outside of the realms of what you are covered for....If you were to insure your items for every possible waking scenario your policy cost would far outweigh that of the items insured thus being totally unreasonable.
Now I'm pretty sure that the OP isn't running a multi billion pound insurance fraud empire, he's just an average Joe who's worked hard to pay for a phone which is now damaged. Whilst I'm not saying its ok to be fraudulent, sometimes rules need to be bent to suit a scenario in which you 'are' covered, i,e if your phone insurance doesn't cover for damage but your house insurance does then claim on that, or if your covered for loss and theft (then you could theoretically 'accidently' lose it.....!)
To put this into perspective I currently pay Household, Car, Phone, Life, Teeth and Pet insurance (to name but a few) totalling hundreds if not thousands of pounds per year and have yet to make a claim and insurance companies make millions each year from this. Its also stated that to warrant insurance you'd need to make on average at least 2 claims per year....which the vast majority of people never do. So while I appreciate your point I think you need to get off your high horse, and change your 'mightier than thou' mentality.....go to church, say your 100 hail Marys or whatever it is you feel you need to do to redeem yourself over this obviously criminal conversation lol
Also - I'm also fairly sure that he will learn from this and will take the relevant accidental damage insurance out going forward. And should I see the OP's name in my local tabloids tomorrow for having run said multi billion pound insurance fraud empire I personally will eat my desire for the delight of you !
Oh and one last thing......NO ONE is out to get me, or you or anyone else for that matter (unless your a full blown crook?!)....this isn't a conspiracy theory......oh and err and crackpot extremist Muslims DID blow up the world trade centre....its wasn't the US government, Aliens or any of those pesky bunnies you previously mentioned just in case you were too scared to leave the house ?! lol
<RantOver/>
Manufacturers warranties do not cover damage do to misuse or negligence. Quit rationalizing.
Sent from my HTC Vision
Hot_Hands said:
Manufacturers warranties do not cover damage do to misuse or negligence. Quit rationalizing.
Sent from my HTC Vision
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Man.....
The whole idea of this site is about the freedom of choice and the ability to run custom ROMs etc etc on your phone but the whole concept whilst not illegal goes against the manufactures warranty and what they would have you do with your handset....hence the reason why there's so many requests to unroot/revert in the event of an issue.... and I know you know this.
If you accidently bricked your handset as a result of a bad flash or whatever .....your first port of call isn't to go out and buy another handset is it? (unless your a lottery winner, stupid or any combination therof) You'd try and undo what youve done and if needs be send it back to the manufactor hoping they will fix it without spotting any changes (or at least thats what id do....and im pretty sure so would thousands of others) but where then do you draw the line ? That is in fact also dodgy .....but its a bit of a grey area and whilst not a hardware issue its just as ropey a topic, yet you somehow pick and choose the bits of the rules you adhere to ? Go figure !!.....If HTC found that you had changed any element internally resulting in a malfunction you'd probably incur a charge same as if they found that you 'had' dropped the device and damaged the hardware but result is still the same.....
I've had devices that have been looked after, never dropped or abused and hardware does sometimes stop working....does that mean I'm not eligible to make a claim ? NO, does it also automatically imply that I've misused or neglected the item ? NO....its down to the discretion of the person reviewing the item and obviously an internal inspection.
So whether you ultimately source an independent part or return it regardless (hoping they fix it for free) but end up having to pay what they ask.....your still going to have to pay someone !! All I'm trying to say as a result of all this is....What have you got to lose? Nothing.....if it gets through great, if it doesn't your no worse off.
Whilst my view on the subject maybe different from yours I still agree that you take the appropriate cover and you are responsible for your item, but don't come on here giving it all the 'rules and regulations talk' when in fact your very being here is breaking the rules in the first instance.....
Thanks though
What the hell are you talking about? Cut out the strawman arguments. I've never bricked a phone out of negligence and when I've cracked a screen I've fixed it out of pocket. This has nothing to do with custom roms.
Sent from my HTC Vision
And last I checked (in America) rooting, custom roms and all that wasn't illegal. I just hate the rampant fraud on xda that ****s up legitimate returns and pushes manufacturers to add more and more security.
Edit: wrong thread
Sent from my HTC Vision
Hot_Hands said:
What the hell are you talking about? Cut out the strawman arguments. I've never bricked a phone out of negligence and when I've cracked a screen I've fixed it out of pocket. This has nothing to do with custom roms.
Sent from my HTC Vision
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Oooooooo !!!
lol whoever said you did ? But plenty of people on here have and its primarily deemed ok to return a phone on that basis.....but not on damaged hardware basis?!
And by your own admission.....
If you drop your phone thats damage due to neglect
If you flash a rom and it goes bad thats damage due to missuse
But the principal is the same....damage is damage and the hot topic was about returning a damaged phone.....my missus works in insurance and I happen to understand how a return policy works (the same applies for a manufacturors return).....its not down to you to prove you didnt drop it its down to the review to prove you did..... all i originally mentioned was try return it and see what they say.....if theres physical damage internally you'd be hard pressed to say you didnt drop it, but if something has just come lose you could argue that it worked its way lose thats all....
I quite frankly dont give a sh*t about the moral element (which is what seemed to be the issue)
At the end of the day all that will happen is they will either repair it for free or they wont.....f**K me!
And if you actually read my post, I never said rooting and custom ROMs was illegal but companies like HTC and whoever dont spend millions on development of encryption and preventative measures for sh*ts and giggles mate, they do it to prevent a a mass influx of devices getting returned due to missuse/bad flashes (amongst other things).....they wont openly just accept devices that have been tamperred with as its not good business sense....so whilst not illegal you try return a phone thats had a change of software/HBOOT/Whatever and see you willing they are to accept it.......errr not very.....hence the reason why so many people ask about unrooting etc !
Now pi55 off
Hot_Hands said:
What the hell are you talking about? Cut out the strawman arguments. I've never bricked a phone out of negligence and when I've cracked a screen I've fixed it out of pocket. This has nothing to do with custom roms.
Sent from my HTC Vision
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Oooooooo !!!
lol whoever said you did ? But plenty of people on here have and its primarily deemed ok to return a phone on that basis.....but not on damaged hardware basis?!
And by your own admission.....
If you drop your phone thats damage due to neglect
If you flash a rom and it goes bad thats damage due to missuse
But the principal is the same....damage is damage and the hot topic was about returning a damaged phone.....my missus works in insurance and I happen to understand how a return policy works (the same applies for a manufacturors return).....its not down to you to prove you didnt drop it its down to the review to prove you did..... all i originally mentioned was try return it and see what they say.....if theres physical damage internally you'd be hard pressed to say you didnt drop it, but if something has just come lose you could argue that it worked its way lose thats all....
I quite frankly dont give a sh*t about the moral element (which is what seemed to be the issue)
At the end of the day all that will happen is they will either repair it for free or they wont.....f**K me!
And if you actually read my post, I never said rooting and custom ROMs was illegal but companies like HTC and whoever dont spend millions on development of encryption and preventative measures for sh*ts and giggles mate, they do it to prevent a a mass influx of devices getting returned due to missuse/bad flashes (amongst other things).....they wont openly just accept devices that have been tamperred with as its not good business sense....so whilst not illegal you try return a phone thats had a change of software/HBOOT/Whatever and see you willing they are to accept it.......errr not very.....hence the reason why so many people ask about unrooting etc !
Now pi55 off
Hot_Hands said:
And last I checked (in America) rooting, custom roms and all that wasn't illegal. I just hate the rampant fraud on xda that ****s up legitimate returns and pushes manufacturers to add more and more security.
Edit: wrong thread
Sent from my HTC Vision
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Look I agree on the fraud side but were not talking about throwing your phone on the floor whenever you want a new one, or regularly taking the pi55 with bogus claims but sometimes accidents happen and why after paying for insurance shouldnt you be entitled to a replacement irrespective of the reason the damage came about?
And as much as much as I love the products etc I have yet to receive one that works 100% from the offset (and i have to put up with and accept this....and who's stood fighting my corner as a consumer?) .....see my post 'desire behaving badly'. I paid £420 for a phone and havent touched it (in terms of root etc) yet it still has faults and i negate this fact by occasionaly bending the rules and maybe getting a replacement.....its swings and round abouts......
If you have a problem with that, thats fine........I dont.
Long story short, I flashed a boatloader for the european version of the phone and my phone is bricked.
I want to know how to short circuit my phone without making it look intentional. I am not insured but I do have warrenty, if I short circuit the phone, will they be able to fix it in the sprint store? I am really hoping they don't. I just want a new phone. I was told that I was have to pay a $35 fee to get the phone fixed, what do you guys think? BEst way to short circuit this phone? (Not with water please)
UPDATE:
So my cuz and I went to the sprint store and his friend saw the phone and the first thing he asked if it was rooted, I said yeah. He couldn't fix it, but said he will take care of it when exchanging it and since I didn't have insurance, I had to pay the $35 warranty exchange. Furthermore, I added the insurance with the exhange, I am picking up the exchanged phone tomorrow because it had to be ordered.
Thanks a lot guys for the help.
This is why im glad i have insurance if i brick it its at the bottom of a lake. What warranty. As he said even download mode warns you of the possible warranty voiding. Least expensive option now is probably repair.
Besides the things I'd like to say about this situation, I'll say something else. It won't go into download mode? You could try getting a USB jig and see if that will force it into download mode. I'm holding back the temptation to say something really smartass. This was a very expensive lesson, huh? Sending it in to unbrick it, if all else fails, is your last resort. With a $500 phone, you can't afford NOT to get insurance for it?! Even if you had insurance, you wouldn't get a brand new phone.
I'm not trying to be a ****, so don't take it that way.
im referring to the 1 year warrenty that comes with the phone, it protections against defections in the phone. If I short circuit it, it will be defected... no more useless comments please, don't remind me of what I already know; I know that I should have gotten the insurance, enough said about that.
Would really appreciate it if someone could actually answer my question
newalker, would sprint be able to tell that the phone is rooted if i shorted out to the point that it wont turn on? was thinking about using a 9 volt battery to do so.
sabatheman said:
im referring to the 1 year warrenty that comes with the phone, it protections against defections in the phone. If I short circuit it, it will be defected... no more useless comments please, don't remind me of what I already know; I know that I should have gotten the insurance, enough said about that.
Would really appreciate it if someone could actually answer my question
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If you fry the usb port theyll blame it on you using an aftermarket charger since your stock one is fine. You probably wont be lucky enough to even keep them from checking the rom status. You have a phone capable of being repaired by samsung soon you may have nothing.
The warranty covering defects was voided by a custom rom. The reason they wont honor it after rooting or custom rom is things such as overclocking. Many things can be done via software that would normally be replaced as defective.
If you cant make it so they never find out then all warrantys are null and void period. Truth and fact.
how do I get this 35 dollar exchange done sir? How can I get the 35 dollar exchange w/o them finding out I rooted the phone? :/ been such a stressful week, been bricked for a week. What's the BEST thing I can do right now in my situation?>
sabatheman said:
how do I get this 35 dollar exchange done sir? How can I get the 35 dollar exchange w/o them finding out I rooted the phone? :/ been such a stressful week, been bricked for a week. What's the BEST thing I can do right now in my situation?>
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If you haven't read these two threads, I'd suggest doing so. Neither thread has lead to a solution yet (other than getting the phone replaced).
help - I did something bad
I screwed up / Installing ICS for international SGS2
Good luck...
I will leave this here as well. This is the SGS2 i9100 USB driver. It is a rar file. You will need to extract it and install. See if Odin will recognize the phone after installing. Please report back....
http://db.tt/g8hP2llV
Sent from my SPH-D710 using xda premium
#1 --- Avoid Flashing Cooked ROMS on your phone...live with stock!!! I do and havn't had any problems at all..
Seems like there are more people complaining about all theses cooked ROMS and how they either work perfectly...or suck some way or another or have tons of glichs.
#2 --- Always, and I mean Always get $8 insurance on a Smartphone, in the long run this will save your ass...big time...
#3 --- People look at the 2 year contact price of the phone...not the really price of the phone (which is $549 I believe) and thats what gets them in trouble...ahhh my phones only $200 or less, I dont need insurance...yet if you break your phone you have a POS brick weight...that will now cost you over $500 to replace...or you could pay $8 a month and if something goes wrong, The Sprint Repair Center will fix it free...or replace it with a refurb unit....Even if you make a claim due to water damage or something, its still cheaper than the $500+ dollars you will have to fork out...
JohnCorleone said:
I will leave this here as well. This is the SGS2 i9100 USB driver. It is a rar file. You will need to extract it and install. See if Odin will recognize the phone after installing. Please report back....
http://db.tt/g8hP2llV
Sent from my SPH-D710 using xda premium
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Your one smart guy John. You have helped me a several times with some responses to my questions and I really appreciate it. If your idea works you’ll make a quite a few people happy on here. Seen a handful of these issues with people flashing the Int versions. If this doesn’t work I would use the 9V battery idea and run it across the board.
sabatheman said:
If I short circuit it, it will be defected...
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edit,... not worth the time
This is why you READ, and READ some more!!!
I dare you to bring it to my store. Nothing gets passed a well trained tech. Your best bet is to go to an advanced exchange only store, the reps are not trained like the techs. Pay the 35 and call it a day. As for the microwave comment, solder points get a white residue on them after being microwaved, to a trained tech it looks like corrosion.
Sent from my SPH-D710 using XDA App
Sorry, not to be n [email protected]@hole here, because what happened to you really sucks, but if you screwed up your phone by doing something dangerous without doing proper research (ie: try to flash something designed for the European Galaxy S2 onto an Epic touch), why should Sprint eat the cost and give you a replacement phone? I mean you are basically asking for a way to cheat Sprint.
Something to consider. I really do feel for you and hope somehow someone comes up with a fix.
the best easy to do what ur asking and not get caught would be to take a fully charged 18v battery from a drill, 2 wires either stripped on both end or to make it easier put alligator crimps.on each end and hook the battery to the terminals on back of phone where battery usually touches and then hit the power button on your phone. it will leave no trace and even if it does get powered up its well enough outside the read parameters to where nobody can catch it. ive seen this done already to atleast 7 or 8 phones. have fun
Sent from my SPH-D710 using xda premium
Pay to get it jtaged i don't know how many people have done this we are not illiterate? On topic leave it a a hit place my fiance forgot her phone in the car when it was hot really hot and it messed up.
Sent from my SPH-D710 using Tapatalk
So sprint covers rooted phones but doesn't cover physically damaged phones......try telling the truth and not being an idiot and listening to almost anyone else here. 9v battery? Really?
Sent from my PG86100 using xda premium
TheShackSpecialist said:
9v battery? Really?
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wrong radio shack, 18 volt
Sent from my SPH-D710 using xda premium
Aren't you able to add insurance on your phone at any time??
Sent from my SPH-D710 using xda premium
Yes you can but it would look suspicious if the phone needed work shortly after the insurance kicked in.