[Q] Can't connect to laptop? - Desire HD Q&A, Help & Troubleshooting

I got DHD 2 days ago, first day everything worked normaly, now I can't connect the phone via USB to laptop. I don't get the dialog asking to charge, use as disk etc. I tried everything, debug mode on/off, restarted, removed SD card and back in again, I used another SD card, reboot my laptop, phone (also with turned off "fast boot"), ... I've had HTC Magic till now, no problem connecting it as disk to my Macbook, same was with this one. I think I might have disconnected the USB too fast, but I'm not sure if it was this phone or the old HTC Magic. Interesting thing is, this topped working Thursday night, but on Friday I could connect it to the same laptop using Nokia's micro-USB cable, it worked, but no way to getting it to work with supplied HTC USB cable I could use Nokia's cable, but it's in the office and HTC's cable should work, shouldn't it?
Does anyone have an idea what to do? Phone does not even set the card so laptop can recognise it as USB disk (even if I use Windows VM, phone is not detected, i I plug in Magic, it works on Mac and Windows. Would a factory reset help (how do I backup data on unrooted phone)?
And yes, I've searched this forum and tons of other things online, nothing seems to work Some say this cable is for charge only, but a) how come it worked when I first got the phone? b) USB cable is a USB cable

Don't you have to pull down the notifications bar, tap USB connected and then choose the connection type you want each time. I don't have sense ROM anymore but I'm pretty sure that is what I had to do every time I connected the phone, I don't remember the phone prompting me.

Doktaphex said:
Don't you have to pull down the notifications bar, tap USB connected and then choose the connection type you want each time. I don't have sense ROM anymore but I'm pretty sure that is what I had to do every time I connected the phone, I don't remember the phone prompting me.
Click to expand...
Click to collapse
+1..I'd say your phone is in charge only and needs to be changed as Quoted above.

Doktaphex said:
Don't you have to pull down the notifications bar, tap USB connected and then choose the connection type you want each time. I don't have sense ROM anymore but I'm pretty sure that is what I had to do every time I connected the phone, I don't remember the phone prompting me.
Click to expand...
Click to collapse
Yeah, there should be an icon in notification bar, but there isn't. I have ticked to ask me each time, I've set default connection to disk, charge only, I've set it with debug mode checked, no difference

Make sure when you connect the phone is not locked this is how I got mine to work!
Sent from my Desire HD using XDA App

Aamir.Badat said:
Make sure when you connect the phone is not locked this is how I got mine to work!
Click to expand...
Click to collapse
No difference

Have you tried rebooting and then trying again!
Sent from my Desire HD using XDA App

Aamir.Badat said:
Have you tried rebooting and then trying again!
Click to expand...
Click to collapse
Of course, many times, with and without fast boot, I rebooted laptop even.

Have you removed any apps with Titanium Backup? Rooted your DHD? Flashed any custom ROMs/Radio's/Recoveries?
The ability to connect your SD card via USB to your computer is a core function included within Android. It would not suddenly stop unless you did something.
I'm also pretty sure the check box is for it to not ask you again. Have you looked at the USB settings to clear the default you have set?

andyharney said:
Have you removed any apps with Titanium Backup? Rooted your DHD? Flashed any custom ROMs/Radio's/Recoveries?
The ability to connect your SD card via USB to your computer is a core function included within Android. It would not suddenly stop unless you did something.
I'm also pretty sure the check box is for it to not ask you again. Have you looked at the USB settings to clear the default you have set?
Click to expand...
Click to collapse
No, my phone is not rooted (yet), it has stock rom and everything. And I've never set to "never ask me again". Weird thing is that it worked for first few hours.
Now, the WEIRDEST thing is that I just got to the office and connected the phone to my (same) laptop with Nokia cable. It works like it should, to every USB port I connect it to. So my official HTC USB cable, that came with the phone does not work, charges only while Nokia's USB cable (form my old E66) works perfectly. I can use this cable, though I'm ultra curious why a HTC cable wouldn't work?!

Faulty cable or a bent pin or something. Happens from time to time. Micro usb leads are dirt cheap and readily available now anyway so no loss apart from a little tone to replace it.
Sent from my Desire HD

dr.m0x said:
Faulty cable or a bent pin or something. Happens from time to time. Micro usb leads are dirt cheap and readily available now anyway so no loss apart from a little tone to replace it.
Click to expand...
Click to collapse
Yeah. I'll test coworker's HTC USB cable tomorrow and try his Desire phone with my laptop so if my cable is faulty, I'll go to service and ask for a replacement, a cable that comes with the phone should be under warranty, right? I will post the outcome here.
Not to forget, a huge THANY YOU to all of you who tried helping me

Yep, it was faulty cable. It took them 2 WEEKS go give me a new one, but at least it works (for) now.

Related

USB doesn't work???

Can someone please help? I just bought a used P3300 from ebay (a wholesaler). The phone works great, absolutely everything works except for the activesync over USB. The phone is not even seen by the computer with or without activesync. I have tried it on several computers with the same issue, yet the battery charges through the USB cable.
I even reflashed the ROM using the SD card method and still have the same issue. What might be going on here??? How can the USB data connection be not working? I've never experienced this with many different phones I've had.
thanks,
Go to Settings, Connections, USB to PC, and untick Enable advanced network functionality.
I tried that, it didn't make a difference. I also tried both Activesync 4.5 and 4.2. Still nothing. I hard reset and soft reset several times - still nothing.
What Firewall is on your PC. Could be this causing the hassle.
Have you tried using a known-working usb lead?
I had this problem also to begin with, google an application called "USBKILLER" and put this .CAB onto your memory card and load this onto the phone.
When your in the application select SERIAL and click YES and this should resolve your problem - I am not sure why this happend but my mate who has the same phone does not have this problem and can resolve it by removing the check box in USB to PC settings
hey guys.... thanks for the input. My firewall is disabled - I read the Microsoft article regarding the ports Activesync uses. But AS works with my other phones, so I know that's not the problem. Same thing with the USB cable. It works with the other phones but not this one.
nicko666, I will try that USBkiller program later tonight. Thank you for the suggestion. I'll let everyone know how it goes.
Found USBkiller Cab File Attached - good luck
I tired the USBkiller program (found it myself earlier) but it also doesn't make a difference. I tried changing the setting to SERIAL in the program and also playing with the "advanced network functionality" and activesync connection settings and it's a no-go.
Still nothing works. Do I have a broken device?
hardware problem
i had the same problem after 1 month of using my p3600 i pay 59 euro to change it because the garanty not include this problem.the service told me that it was my fault !!!!
Hello. Is your PPC detected by Windows in the manager of peripheral? It is necessary that you look at if you have a new network card named "Windows Mobile".
I had that problem. I am sorry, but I think you bought a used and not-functional phone. The problem is probably due to high power that the phone got, probably when charging it through a car-charger. You should NEVER connect the phone to a car charger and then start the car - the power can damage the USB connection. You should always first start the engine and only then connect the phone to the charger.
Anyway, I had the same problem - the USB could charge the phone, but no Active Sync connection. I sent my phone to HTC UK, and after one week I got it back with a new board (they replaced the whole inside of the phone). Free of charge.
If this is the situation with your phone - no software solution will help you.
Damn, that sounds like what's going on with my phone. How do I find out how to have it serviced? I can't find anything on the useless HTC site. Please help....
And thanks to you all for the help so far.
mattan said:
I had that problem. I am sorry, but I think you bought a used and not-functional phone. The problem is probably due to high power that the phone got, probably when charging it through a car-charger. You should NEVER connect the phone to a car charger and then start the car - the power can damage the USB connection. You should always first start the engine and only then connect the phone to the charger.
Anyway, I had the same problem - the USB could charge the phone, but no Active Sync connection. I sent my phone to HTC UK, and after one week I got it back with a new board (they replaced the whole inside of the phone). Free of charge.
If this is the situation with your phone - no software solution will help you.
Click to expand...
Click to collapse
I remember sending them mail regarding the problem, via HTC site (mail: [email protected]).
After all the solutions they suggested didn't work, they called me and asked me to send the phone to the UK (they gave me all the details and were very nice and efficient). I must say that my phone was still at warranty period.
this may sound silly, but have you tried the usb ports on the back of the computer?
for some reason, the usb headers on my motherboard don't seem to recongise the phone, i'm not sure if theres no enough power or what, i've onbly tried the cable in a laptop and that works fine...if i plug them in the front usb ports i get the error in windows 'Your device has malfunctioned, Replace the Device and Try Again' or something very simular, tried the other usb header on the board, same problem, back ports, no problem...all other usb devices work fine in all the ports!
Dear all.
I work for a company that has over 600 of the htc p3300. Some of them will work in the usb and some don't.
I have 4 at the moment, 2 of them will work with the usb and the other 2 won't........
Tries all the stuff mentioned here and nothing helps.
Can't update them because of the usb........
HTC are not a lot of help either......
stead said:
this may sound silly, but have you tried the usb ports on the back of the computer?
for some reason, the usb headers on my motherboard don't seem to recongise the phone, i'm not sure if theres no enough power or what, i've onbly tried the cable in a laptop and that works fine...if i plug them in the front usb ports i get the error in windows 'Your device has malfunctioned, Replace the Device and Try Again' or something very simular, tried the other usb header on the board, same problem, back ports, no problem...all other usb devices work fine in all the ports!
Click to expand...
Click to collapse
Hi I had been trying to sort this problem out too, and after reading about starting cars with the device on charge I thought I was doomed. But what stead suggests has just worked for me too. I was using the nearest USB on my laptop but plugin it in round the back has just got it working again. The last time it synced it was 'Repairing' the Active Sync 4.5 setup program run through. I must admit that the cable into the phone is also resting on a pen at the base of the phone- just to make sure....

Phone does not recognize it is connected to computer through USB

Good day fine sirs and ma'ams.
I would just like to say I love my Tilt 2, and have had it for a few months now with no real problems and this is about my 4th WM phone.
As of about a month ago, I have been unable to connect or sync the device to my PC.
I have WM Device center 6.1 (the latest from the website)
I am running windows 7
I had been able to sync the phone until about a month ago.
I have unchecked the box in the USB to PC for faster data synchronization.
Essentially, when I plug the phone into the computer, it just acts as if it is connected to a charger. Nothing comes up on the phone and nothing comes up on the computer. It just charges. I have even installed and uninstalled WMDC a couple of times.
I really am at my wits end here.
My question is, is there a fix for this apart from sending the phone in? I am able to flash the phone via the microsd card, and even tried going back to the e2 rom that is as close to the ATT rom as I could find.
I did find the stock rom, but it does not come with the image file, just the ruu.exe I believe. I cannot flash roms via the USB cable either, so I am only able to change things like I said, via the microsd card.
Any help is greatly appreciated! Thanks!
And yes, I have searched, and have found many other people posting in other threads saying they have the same problem, and everyone just says to uncheck that one box, which I have done, so that is NOT the problem.
Also, I would just like to add that when I go into the windows directory and attempt to run activesync (repllog.exe) I get the following message.
(cannot communicate with the pc because of the fllowing remote networking error (Error 608)
I have seen others ask help for this question without an answer on xda-dev also.
Thanks again! If anyone has the solution here I think a lot of people will be very happy!
:-(
turn off your firewall then pug ur device in and see if that works... works for me... perhaps your firewall started blocking it for some reason... other than that good luck
I had similar things happen to me in the past. While the phone is connected, check Windows Update whether there is a new version of Sync Center. This has fixed the problem for me.
i appreciate the suggestions.
However,
I have the firewall disabled and it still does not connect.
I uninstalled and reinstalled the WMDC using the latest software directly from the website. There appears to be no updates for the program once it is installed.
Any other suggestions?
Have you tried multiple USB cables, multiple USB ports, or even multiple computers? I've had USB cables which aren't capable of data transfer, as well as USB ports on the computer go bad. You might also considering a hard reset, to ensure no software on the phone could be causing the problem. If it's truly the USB port on the device that's broken, then you're in bad shape if you want to return it to AT&T for repair. You may be able to flash the AT&T stock ROM, but you won't be able to restore the AT&T stock SPL, which they check when fixing the device, so you may very well have to fork over some money to get it fixed. Best of luck
My phone is doing this also.
Multiple PC's, multiple USB ports, multiple cables. All of which worked perfectly beforehand...
The other thing to try is Internet Sharing - when I go in there and press 'connect', then it says Check USB cable connection, connect USB to any of my PC's/laptops and it doesn't register on the phone.
This phone is really a piece of ****. I could rant on for hours about the stupid problems there are with this handset, I'm sure I'm not alone. Perhaps I expected too much.
Anyway, if anyone has any info on how to make my USB connection work I'd love them forever...!
freakygeek said:
My phone is doing this also.
Multiple PC's, multiple USB ports, multiple cables. All of which worked perfectly beforehand...
The other thing to try is Internet Sharing - when I go in there and press 'connect', then it says Check USB cable connection, connect USB to any of my PC's/laptops and it doesn't register on the phone.
This phone is really a piece of ****. I could rant on for hours about the stupid problems there are with this handset, I'm sure I'm not alone. Perhaps I expected too much.
Anyway, if anyone has any info on how to make my USB connection work I'd love them forever...!
Click to expand...
Click to collapse
Could be a faulty device...my phone connects to every computer, every time. take the phone to your provider and show them whats happening.
Also, i've had issues with the standard mini USB ( http://www.meditronik.com.pl/doc/mini/usb-kabel-mini=foto=canon.jpg ) not properly connecting/loosing connection.
Try a HTC usb it might work better: http://bestcellbuy.com/bargainsea/Pictures/HTC/OEM_Home_Charger_USB_Cable/OEM_HTC_Data_Cable_07.jpg
I've tried the HTC USB lead that shipped with my phone to no avail.
I think the device is faulty (surprise surprise). It charges from USB perfectly fine, every time.
I'll post back once I find out what Telstra say... it's obviously still under warranty but that isn't really the issue - It is just such a major PITA having to switch to a loan phone and deleting confidential business data etc from my phone before sending away for repair etc etc...
Thanks for the help though, it is appreciated.
Well, I've got my USB going again. Not sure exactly what I've done, but basically I pulled the battery out for a few minutes and replaced it, turned on and off the 'high speed' checkbox in USB Connection Settings, and it has come good.
****box phone.
Somehow mine started working again last night too. Same cable, same port and everything.
Really odd, but I'm not complaining at the moment!
It seems this problem is spreading, as i'm being terrorized by this stupid bug... This afternoon I've tried to get internet on my laptop (by connecting my phone to it), but it was just charging my phone, so I thought the cable was broken. Next I tried it at home on my desktop computer, with another cable, and it did the same (several reboots have passed).
I don't know if someone already tried it, but when you enter the bootloader, it says "Serial". Normally when you connect the USB-cable it changes to "USB" (at least with my kaiser, universal and wizard). on my phone it didn't...... can anyone check this for me??
to enter bootloader: hold volume-down-button and pres soft-reset-button.
thanks in advance!
InjecTioN said:
It seems this problem is spreading, as i'm being terrorized by this stupid bug... This afternoon I've tried to get internet on my laptop (by connecting my phone to it), but it was just charging my phone, so I thought the cable was broken. Next I tried it at home on my desktop computer, with another cable, and it did the same (several reboots have passed).
I don't know if someone already tried it, but when you enter the bootloader, it says "Serial". Normally when you connect the USB-cable it changes to "USB" (at least with my kaiser, universal and wizard). on my phone it didn't...... can anyone check this for me??
to enter bootloader: hold volume-down-button and pres soft-reset-button.
thanks in advance!
Click to expand...
Click to collapse
Verified - I cannot flash with USB.
Bright.Light said:
Verified - I cannot flash with USB.
Click to expand...
Click to collapse
thanks for your help.
I've flashed my device with the newest official from HTC, and it still doesn't connect with the usb-data (i used the "flash-from-SD" -method).
The strange thing was that it happened suddenly... i never use a headset with cable, so its almost impossible the connector is broken. Any ideas people??
btw, the device isn't SPL flashed, so i can't use other roms beside the official roms...
Same thing happened to me. No USB sync, no USB connection at all; it only charges. Thankfully I had a chance to flash to a custom ROM before this happened.
The only way I can sync my data is to use a bluetooth USB in my PC. Works quite well with my contacts, calendar, & email, but I have yet to try to transfer any large files.
The bluetooth USB I went with was ASUS USB-BT21 USB 2.0 Mini Bluetooth Dongle. It is VERY low profile, too, but I would have liked for it to come with an end cap like those USB flash drives, otherwise I have yet to find any complaints about it. The price was great and so much cheaper than spending an additional $70-$100 to get my USB port on my device fixed.
Here's my saga: No Syncing, No USB Connection
Best of luck!
Debbie
this happened to me before...when you connect your devivce to your laptop/comp, are you guys not getting the little pop up that says activesync & disc drive...??? if so jus make sure at least one of those are checked...sometimes both of the circles will be blank, thus the comp will simply charge it...
unplug the device for approx 10 sec then plug it in again, and the box should pop up again...
also...if you are tethered to your comp using the tp2's internet, your comp will not recognize your tp2's storage...
da9th_one said:
this happened to me before...when you connect your devivce to your laptop/comp, are you guys not getting the little pop up that says activesync & disc drive...??? if so jus make sure at least one of those are checked...sometimes both of the circles will be blank, thus the comp will simply charge it...
unplug the device for approx 10 sec then plug it in again, and the box should pop up again...
also...if you are tethered to your comp using the tp2's internet, your comp will not recognize your tp2's storage...
Click to expand...
Click to collapse
was the first thing I checked. thanks for your input though
InjecTioN said:
thanks for your help.
I've flashed my device with the newest official from HTC, and it still doesn't connect with the usb-data (i used the "flash-from-SD" -method).
The strange thing was that it happened suddenly... i never use a headset with cable, so its almost impossible the connector is broken. Any ideas people??
btw, the device isn't SPL flashed, so i can't use other roms beside the official roms...
Click to expand...
Click to collapse
I did not know one could flash to new ROM by use of the SD card?
Mine is de-HSPL, so now I can not select another ROM anymore. (Got the 6.1 default one again)
Bright.Light said:
I did not know one could flash to new ROM by use of the SD card?
Click to expand...
Click to collapse
I've never used the SD-Card method myself, but now will have to due to my USB port no longer working.
I've been syncing by using Bluetooth USB and just tried transferring files via Bluetooth and it worked like a charm! Smaller files were instantaneous and large files took longer (of course), but also worked fine.
I just tried copying over a RHODIMG.nbh file and that bugger worked (188MB)... Excellent!!!
I did buy a USB card reader to transfer files, just to be on the safe side, but I must say that this little Bluetooth USB that I picked up is working awesome.
Debbie
i exactly have the same problem.I guess i need to send it back

[Q] connect desire z to ubuntu via usb

hey there,
i was searching the web and the forum though couldnt find any issues for connecting the desire z via usb to ubuntu (10.04 for me). however, it doesnt work with my DZ. i bought an addition micro-usb-connector (htc) and the phone does only charge and not ask, what kind of connection i want.
once, i read (and experienced) that you have to connect the usb to the back usb-ports (not the front ones) to get it working - that was with my desktop pc. now, using my laptop, the connection (mounting the sd, tethering or whatever) wont work on neither of the laptop's usb-ports...
so maybe there are two questions/issues:
does anyone have similar issues or maybe no problem with connecting the phone to
1) a laptop?
2) ubuntu 10.04?
thanks for your anwsers!
This might be nothing to do with it, but I found that I couldn't use adb with my phone when I was using a third-party USB cable, even though it sync'd (HTC Sync) fine. This was using XP. When I went back to the original HTC cable, adb worked fine.
Hi there,
I have a laptop with Ubuntu 10.04 (lucid) and everything works fine here. If i connect my DZ with my laptop a menu appears on the DZ asking if i want to charge only, use as disk drive, HTC sync, USB tethering and internet passthrough. I havent tried HTC sync but the rest works fine. I can even synchronize my music with Rythmbox or Banshee. So what i'm saying is that it should work out of the box.
My DZ is stock European edition, no root or s-off yet.
I suggest you first look in the settings of your DZ and look for "Connect to PC". There you should see the settings for the default connection and a "ask me" option. (My default is charge only and "ask me" is turned on). If this doesn't work maybe you can test your device on another computer to see if the menu does appear when you connect your phone.
Thanks for your replies.
steviewevie said:
This might be nothing to do with it, but I found that I couldn't use adb with my phone when I was using a third-party USB cable, even though it sync'd (HTC Sync) fine. This was using XP. When I went back to the original HTC cable, adb worked fine.
Click to expand...
Click to collapse
I was trying to get adb working but ended up in getting an no-permission-error. Couldn't figure out the problem...
mordecai83 said:
Hi there,
I have a laptop with Ubuntu 10.04 (lucid) and everything works fine here. If i connect my DZ with my laptop a menu appears on the DZ asking if i want to charge only, use as disk drive, HTC sync, USB tethering and internet passthrough. I havent tried HTC sync but the rest works fine. I can even synchronize my music with Rythmbox or Banshee. So what i'm saying is that it should work out of the box.
My DZ is stock European edition, no root or s-off yet.
I suggest you first look in the settings of your DZ and look for "Connect to PC". There you should see the settings for the default connection and a "ask me" option. (My default is charge only and "ask me" is turned on). If this doesn't work maybe you can test your device on another computer to see if the menu does appear when you connect your phone.
Click to expand...
Click to collapse
My DZ is also European,standard stock Rom,nothing done (yet). I checked the settings you mentioned and it says "ask me".
Next thing that is really weird: I can enable the tethering option (but cannot use it), yet the connection bypass (or what it is called in English) is greyed out. Tomorrow, I'm going to try the usb cable from the box...
ok, i checked with the original usb cable, still i wont get a connection. as my laptop sits on a docking station, i also tried the back-ports (at the docking station) and un-docked it - no success. none of the three ports will grant me access to the phone.
furthermore, i booted into windows xp and it will show a removable device, but i cannot access it (says something like "enter a device").
it seems to me, that it has something to do with my laptop (lenovo t61) and its usb ports... i have no idea, what to do, so i'm happy about any advice or experience...
Try the guide on adb at http://forum.xda-developers.com/showthread.php?t=865685 , it tells you where to get the Windows drivers.
thanks for the hint, i tried to adb on linux (without success), but going for the windows try...
i'm wondering about, why the phone does not simply give access to the sd-card, like any other removable device. why do i need to install htc sync (including the drivers)? when plugging any removable dev for the first time, it normally just installs the drivers and you'll get access... where is the problem here?
abprie said:
i'm wondering about, why the phone does not simply give access to the sd-card, like any other removable device. why do i need to install htc sync (including the drivers)? when plugging any removable dev for the first time, it normally just installs the drivers and you'll get access... where is the problem here?
Click to expand...
Click to collapse
I know what you mean, I would have thought it would "just work" if you connect the phone in "Disk Drive" mode, where the SD card is mounted on the PC.
You're not using a USB hub, right, you've tried connecting straight to your PC's USB ports ?
no, there is no usb-hub used. the connections i tried were always direct ones.
The next thing to do would be to try to connect your phone to another computer. Because it could also be a problem with your phone rather than your usb ports.
mordecai83 said:
The next thing to do would be to try to connect your phone to another computer. Because it could also be a problem with your phone rather than your usb ports.
Click to expand...
Click to collapse
well, the phone connects perfectly to my desktop-pc...
It's a long shot, but I did some Googling on "Lenovo T61 usb problem" and saw one report from a guy whose USB didn't work on his T61 with Ubuntu until he upgraded the BIOS
Steviewevie,you are doing my work,you know
Well thanks for the info,do you happen to have a link?
Edit:thinking about that... updating the BIOS??
abprie said:
Steviewevie,you are doing my work,you know
Well thanks for the info,do you happen to have a link?
Edit:thinking about that... updating the BIOS??
Click to expand...
Click to collapse
I only had a quick look, so a more extensive look may well turn up some useful info. The thread I stumbled across was at http://ubuntuforums.org/showthread.php?t=673501
Ok,i took a look at the link (thanks!), but that deals with ubuntu 7.04. To me, it doesn't seem to be the issue that usb ports are not working, as other usb sticks and my touch pro 2 were recognized without any problems.
Imho,it is like when I connect to the front ports of my desktop, when the connection doesn't work either, so I'll have to live with it. Thanks for your support anyway (I'm still open for new approaches)
BTW: it really bugs me that I can't just plug that device and use it as a mass storage like any other...
i have absolutely no idea why, but now it works... today, when i was charging the phone via usb (the thing, that was working from the beginning), my DZ rebooted spontaneously and afterwards it just showed the missed connection options...
no i just need to figure out how to use the internet-forwarding (dont know the correct translation - what i want is to use the internet from my pc on the phone) ... any clues?

[Q] Galaxy nexus USB data stopped working (still charges)

My Nexus is stock but it is unlocked.
I have the latest CWM on there (touch 5.8.0.2)
I was currently downloading all the necessary stuff to flash to AOKP but havent even got there yet because all of the sudden my USB isn't working.
I have tried two different cables, the stock one and a different one (both which were working before).
I get charging working through USB but no file transfer.
I just did a wipe data/factory reset and wipe cache via Recovery, and still nada.
Am I cooked here? B-stock with no warranty from Expansys, now currently kicking myself for not buying brand new.
[edit] yes MTP and USB Debug were/are both checked on
[edit2] a lot of my searches seem to indicate that you can move and transfer via adb in recovery or fastboot while having this error. I am not finding that to be the case.
[edit3] windows 7 does not show any indication of a usb drive or anything plugged in as it used to before. This is obviously making it hard for me to try things like reinstalling drivers and whatnot.
thanks
It probably has nothing to do with the USB port...
Plug your phone into your computer, and then scroll the status bar down. You should see a notification "Connected as xx" Select that, then make sure connect as MTP is checked, if it's connected via ptp (camera) it won't allow you to sync files, for what reason so ever...
If that doesn't help, then reflash stock ROM, that usually helps.. With most problems anyway...
If both of these don't work, then I'm sorry, but I can't help you. I'd then call Samsung, and send it in...
LG Simon
Yea MTP was already checked on. USB debugging being on would have auto kicked in as well.
I flashed AOKP but still the same issues. The hardware might have gotten bonked - I hate how fragile these tiny little ports are!
Is there some kind of diagnostic I can run to see if it is truly a hardware issue?
It's the kernel, try another one
Sent from my Galaxy Nexus using xda premium
Just swapped to Faux kernel... still persists.
I'm really starting to think its the hardware but crossing my fingers there's a fix.
the same thing is happening to me, it started yesterday too!
I am on AOKP b-23, Faux kernel....
plug in my usb, it can charge but absolutely nothing happens on the computer side, try it on number of computers too... but the phone is able to charge.
EDIT:
try this:
http://forum.xda-developers.com/showthread.php?t=1400034
or this
http://forum.aokp.co/topic/29-aokp-faq-please-give-me-input-i-update-answers-many-times-a-day/
Mine started doing this. Would charge‚ but sometime I couldn't transfer data or use adb. It seems that the USB didn't like to stay in my computer. Any little movement would unplug it just enough to keep it charging but nothing else.
Sent from my Galaxy Nexus using Tapatalk
I've since tested the MHL cable and also tried using the usb host cable to connect a mouse and both work... does that mean my data connection theoretically could be fine?
I'm using AOKP #23 with Trinity and not had this issue at all. Whether it's because I combine the ROM, Gapps and kernel before flashing I don't know but my phone is running fine
im having this problem as well. does anyone have a solution?
So all you guys that are having problems have enabled MTP through Settings >Storage?
Sent from my Galaxy Nexus using xda premium
Had this same issue yesterday ( phone was 1 day old ) had it plugged into my windows 7 machine and all of sudden the machine couldnt see it. So I wiggled the cable sure enough the computer saw it, jiggled it again and it would lose connection to the PC. Tried this on several PCs with Several cables and same result everytime. If I held the cable connected to the phone at the right angle it would never lose connection.
Ran to Verizon and the numbskull behind counter tried telling me that is normal and I would just have live with it, almost punched him in the throat. Demaded he go get another phone and show me if that one does it. It didnt so he swapped it and was to hasty about it, ended up giving me another cable charger and headphones WOOT WOOT
new phone doesnt do it as of this writing
See http://forum.xda-developers.com/showthread.php?t=1427539 This is probably the issue you guys are experiencing. Seems like you should swap it in or try to fix it yourself by changing the USB charging board.
settings/ storage/ menu button/ usb computer connection/ MTP make sure mtp is checked
this worked for me
Sk00bs said:
settings/ storage/ menu button/ usb computer connection/ MTP make sure mtp is checked
this worked for me
Click to expand...
Click to collapse
i'm an android dev and this has happened to me. really really not good to no longer have adb access to my device. restarted both the phone and computer and tried a different coworker's computer and usb cable with no luck.
i used a samsung usb charger last night which i usually never do (i usually just charge it on the computer) and now this morning i have no data connection.
Hello,
have this problem already on my GNEX. After some reading, i got an idea to turn off Fast Charge in Trickster MOD.
And MTP now working .
Anyway there is an warning about fast charge - " Enabling this will disable access to phone storage" .
Problem solved
Yes, i can't connect mtp too and you rigth..usb fast charging is the problem.
Sent from my Galaxy Nexus using XDA Premium App
kymlalu said:
Hello,
have this problem already on my GNEX. After some reading, i got an idea to turn off Fast Charge in Trickster MOD.
And MTP now working .
Anyway there is an warning about fast charge - " Enabling this will disable access to phone storage" .
Problem solved
Click to expand...
Click to collapse
creco said:
Yes, i can't connect mtp too and you rigth..usb fast charging is the problem.
Sent from my Galaxy Nexus using XDA Premium App
Click to expand...
Click to collapse
Just so y'all know...Fast Charge is simply tricking your phone into thinking it's plugged into an AC outlet...rather than a USB port.
Thus MTP won't work.
same issue here
I'm having the same issue here. Charging works fine with 2 computers and multiple USB cables (as well as AC and car charger adapters), but data transfer has completely stopped working. My computer won't see my phone at all. I have the correct drivers (given that I used them to connect to my computer when I first rooted and unlocked the bootloader). Tried changing the drivers, but I can't get my phone to show up in Device Manager at all. MTP and USB Debugging are enabled.
The only thing I can think of is that I dropped my phone while it was connected, and now the USB cable only charges the phone if I bend it in a certain way (it usually requires upward pressure where the cable plugs into the phone to work). However, other USB charging cables work just fine without any pressure. Is there any chance that a new OEM Samsung USB cable might solve my problem? The other cables I've used weren't OEM.
I normally use a wi-fi data transfer app because the USB data transfer has been slow since day one, so that can be worked around. What IS a major problem for me is that I'm trying to re-root my phone after my root access was lost with the 4.0.4 OTA update. I didn't keep up with the news and only realized last week that my root access had been lost because I tried to do things that required root. Since the OTA update trashed my CWM recovery image, I seem to have no way to re-root and reinstall CWM aside from going back to my computer and doing what I did the first time. But if I can't connect to my computer, I can't do that. It also seems that I would need computer access to remove root in case I bring it back to Verizon for a replacement under warranty.
So on another note, if you guys know of a way to re-root my phone without connecting it to my PC, I'm all ears...
xfighter1188 said:
im having this problem as well. does anyone have a solution?
Click to expand...
Click to collapse
I have run into a lot of USB defects on the phones I have received. It might be wise to get Samsung to repair it, but you will be without a phone for a week. You could also try another cable.
I used to have similar issues except where the power got routed into the data port, frying my phone in multiple areas.
On Samsung's repair ticket they said REPLACED COMPONENT (I'm assuming this is the usb controller and port) this could be the solution but it requires sending it in.

Phone Charges but wont connect via USB

About 2 weeks ago my phone started having issues with the microSD card. I was plugging it into my computer off and on trying to get the card to read. Then one time the computer just stopped recognizing the phone. Since then I haven't been able to get any computer to recognize my phone. I plug it in and no MTP / PTP options show up, nothing in the system tray to indicate I have attached a new USB device. It just charges the phone.
Phone info:
Samsung SGH-i747m
Android version 4.2.2
Baseband version I747MUMLL1
Kernel Version 3.4.37-cyanogenmod-g7b457dc
What I've tried:
Uninstalled and reinstalled drivers
Every USB port on the box
Factory data reset--both from the setup menu, and the diagnostic bootup menu
USB debugging mode, both on and off.
Changing the UART and USB settings in the *#7284# PhoneUtil. After my last factory reset, it's set to PDA/MTP+ADB.
3 different computers, one Win 7 64 bit, one, one Win 7 32 bit, one Win XP SP3
about 5 different USB cords
I tried a touchwhiz rom CSROM
Cleaning the USB connector with a pin / air can
Changed the Kernal
Anything else I should try? Is there a way to determine if the USB plug on the phone is bad?
AverageCanadian said:
About 2 weeks ago my phone started having issues with the microSD card. I was plugging it into my computer off and on trying to get the card to read. Then one time the computer just stopped recognizing the phone. Since then I haven't been able to get any computer to recognize my phone. I plug it in and no MTP / PTP options show up, nothing in the system tray to indicate I have attached a new USB device. It just charges the phone.
Phone info:
Samsung SGH-i747m
Android version 4.2.2
Baseband version I747MUMLL1
Kernel Version 3.4.37-cyanogenmod-g7b457dc
What I've tried:
Uninstalled and reinstalled drivers
Every USB port on the box
Factory data reset--both from the setup menu, and the diagnostic bootup menu
USB debugging mode, both on and off.
Changing the UART and USB settings in the *#7284# PhoneUtil. After my last factory reset, it's set to PDA/MTP+ADB.
3 different computers, one Win 7 64 bit, one, one Win 7 32 bit, one Win XP SP3
about 5 different USB cords
I tried a touchwhiz rom CSROM
Cleaning the USB connector with a pin / air can
Changed the Kernal
Anything else I should try? Is there a way to determine if the USB plug on the phone is bad?
Click to expand...
Click to collapse
What ROM are you using? Not stock obviously running 4.2.2
Make sure fast charge isn't selected. You can't use USB with fast charge enabled. There is either quick tile setting for it (aokp) or under performance settings or in ktweaker.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Is your USB port open? Example: at my office desk, USB only charges but does not allow devices to connect.
Sent from my SAMSUNG-SGH-I747 using xda premium
KorGuy123 said:
What ROM are you using? Not stock obviously running 4.2.2
Make sure fast charge isn't selected. You can't use USB with fast charge enabled. There is either quick tile setting for it (aokp) or under performance settings or in ktweaker.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Click to expand...
Click to collapse
Thanks for the reply. I've tried about 5 different roms, some touchwiz some not. Haven't gone back to stock yet though.
However I went back to a AOKP rom, Tasks650. Haven't been able to find the usb charge toggle button yet but I may have a kernal not compatible with it. However when I plug the phone into my computer and look at the Battery is says I'm on AC charge so that is likely a good place to start looking for a solution.
Thanks again.
diablo009 said:
Is your USB port open? Example: at my office desk, USB only charges but does not allow devices to connect.
Sent from my SAMSUNG-SGH-I747 using xda premium
Click to expand...
Click to collapse
yeah, I've used the port before these issues started and it still works with my Galaxy Nexus.
AverageCanadian said:
Thanks for the reply. I've tried about 5 different roms, some touchwiz some not. Haven't gone back to stock yet though.
However I went back to a AOKP rom, Tasks650. Haven't been able to find the usb charge toggle button yet but I may have a kernal not compatible with it. However when I plug the phone into my computer and look at the Battery is says I'm on AC charge so that is likely a good place to start looking for a solution.
Thanks again.
Click to expand...
Click to collapse
If plugged into USB it says ac charge than fast charge is enabled. That's what it does. Goto setting and find the sub menu for the quick setting tiles. There will be one for fast charge. You select it, drag down your quick tiles and you can select and deselect it.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
AverageCanadian said:
yeah, I've used the port before these issues started and it still works with my Galaxy Nexus.
Click to expand...
Click to collapse
Faulty cord. Go on amazon or order another one. I use a heavy duty one from mediabridge for $5 and it does data and charging. Many times over the years I get an OEM micro usb cord that charges all 3 different galaxy S models I have then after use it will work on 2 and then only one. Sometimes it will just charge and not work with data transfer.
I highly doubt it's your phone.
I saw you tried different cords but were they new ? A picky microUSB or one that's more worn out might only work with a certain cord.
You can replace the microUSB port and it's cheap and I assume there a video on youtube for it but off course it's up to you.
KorGuy123 said:
If plugged into USB it says ac charge than fast charge is enabled. That's what it does. Goto setting and find the sub menu for the quick setting tiles. There will be one for fast charge. You select it, drag down your quick tiles and you can select and deselect it.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Click to expand...
Click to collapse
Downloaded a new version of Task650 and enabled fast charge, reset the phone and then disabled it and reset the phone again. Same issue. PC does not recognize the phone but it charges. Check battery and says its on 'AC' charge. I wonder if somehow the two middle pins on the phone got shorted out so it permanently thinks its on AC charge?
hednik said:
Faulty cord. Go on amazon or order another one. I use a heavy duty one from mediabridge for $5 and it does data and charging. Many times over the years I get an OEM micro usb cord that charges all 3 different galaxy S models I have then after use it will work on 2 and then only one. Sometimes it will just charge and not work with data transfer.
I highly doubt it's your phone.
I saw you tried different cords but were they new ? A picky microUSB or one that's more worn out might only work with a certain cord.
You can replace the microUSB port and it's cheap and I assume there a video on youtube for it but off course it's up to you.
Click to expand...
Click to collapse
Yeah, I just got 10 new microUSB cords to the house. They are cheap ones. However I tried a few other ones I have around the house. I don't know if any of them are the original Samsung cords but I certainly have original HTC microUSB cords. I've probably tried about 14 different ones in total now. I don't think its the cord.
I am in the same boat , my phone works perfect on Win 7 but not on Win XP.
I use airdroid or mmc adapter only if needed.
I did try a web link to fix the mtp issue ( before my xp pc was refomated ) and have had the phone recognized as a USB drive , can't find the link anymore. It has something to do with windows media player .
If I find something , I will report back.
Sent from my SGH-I747 using Tapatalk 2
AverageCanadian said:
Downloaded a new version of Task650 and enabled fast charge, reset the phone and then disabled it and reset the phone again. Same issue. PC does not recognize the phone but it charges. Check battery and says its on 'AC' charge. I wonder if somehow the two middle pins on the phone got shorted out so it permanently thinks its on AC charge?
Yeah, I just got 10 new microUSB cords to the house. They are cheap ones. However I tried a few other ones I have around the house. I don't know if any of them are the original Samsung cords but I certainly have original HTC microUSB cords. I've probably tried about 14 different ones in total now. I don't think its the cord.
Click to expand...
Click to collapse
Warranty exchange ? If it is the port.... It won't get better. I'd exchange or try a swap
likonvampire said:
I am in the same boat , my phone works perfect on Win 7 but not on Win XP.
I use airdroid or mmc adapter only if needed.
I did try a web link to fix the mtp issue ( before my xp pc was refomated ) and have had the phone recognized as a USB drive , can't find the link anymore. It has something to do with windows media player .
If I find something , I will report back.
Sent from my SGH-I747 using Tapatalk 2
Click to expand...
Click to collapse
On your windows XP device, download the newest version of Windows Media player. That always got it working for me.
I have this same issue now. Is WMP update really the issue here?
AverageCanadian said:
About 2 weeks ago my phone started having issues with the microSD card. I was plugging it into my computer off and on trying to get the card to read. Then one time the computer just stopped recognizing the phone. Since then I haven't been able to get any computer to recognize my phone. I plug it in and no MTP / PTP options show up, nothing in the system tray to indicate I have attached a new USB device. It just charges the phone.
Phone info:
Samsung SGH-i747m
Android version 4.2.2
Baseband version I747MUMLL1
Kernel Version 3.4.37-cyanogenmod-g7b457dc
What I've tried:
Uninstalled and reinstalled drivers
Every USB port on the box
Factory data reset--both from the setup menu, and the diagnostic bootup menu
USB debugging mode, both on and off.
Changing the UART and USB settings in the *#7284# PhoneUtil. After my last factory reset, it's set to PDA/MTP+ADB.
3 different computers, one Win 7 64 bit, one, one Win 7 32 bit, one Win XP SP3
about 5 different USB cords
I tried a touchwhiz rom CSROM
Cleaning the USB connector with a pin / air can
Changed the Kernal
Anything else I should try? Is there a way to determine if the USB plug on the phone is bad?
Click to expand...
Click to collapse
I've been having the exact same problem with my Note II - couldn't get my PC to recognise the SD card but it would charge.
However, then it stopped charging my phone, too. I naturally assumed it was the USB port or the lead, but having tried four different leads - all tested on my wife's SII and all working fine - I realised it was something else.
So I swapped in the spare battery I have and that did charge; swapped back to the old battery and that charged, too.
Weird...but OK, phone is working again.
Next day, no charging again.
Swapped batteries - no change.
Swapped batteries back - no change.
Reflashed ParanoidAndroid ROM - no change.
Flashed Samsung base ROM - no change.
Flashed ParanoidAndroid again - batteries start to charge on USB and on wall charger.
WTF????
Two days later (yesterday) - batteries no longer charge. I'm having to use an external battery charger that plugs into the walls (take the battery out of the phone, plug into the charger, leave to charge).
I've tried different kernels (Devil, NEAK), leads, batteries - nothing.
It's just goddamn weird - and a real pain. :crying:
Sounds like I would start with warranty for the batteries. Stranger things have happened because of batteries. On the inspire, when a battery would start going bad the phone would reboot when trying to take a photo with the flash on.
AverageCanadian said:
About 2 weeks ago my phone started having issues with the microSD card. I was plugging it into my computer off and on trying to get the card to read. Then one time the computer just stopped recognizing the phone. Since then I haven't been able to get any computer to recognize my phone. I plug it in and no MTP / PTP options show up, nothing in the system tray to indicate I have attached a new USB device. It just charges the phone.
Phone info:
Samsung SGH-i747m
Android version 4.2.2
Baseband version I747MUMLL1
Kernel Version 3.4.37-cyanogenmod-g7b457dc
What I've tried:
Uninstalled and reinstalled drivers
Every USB port on the box
Factory data reset--both from the setup menu, and the diagnostic bootup menu
USB debugging mode, both on and off.
Changing the UART and USB settings in the *#7284# PhoneUtil. After my last factory reset, it's set to PDA/MTP+ADB.
3 different computers, one Win 7 64 bit, one, one Win 7 32 bit, one Win XP SP3
about 5 different USB cords
I tried a touchwhiz rom CSROM
Cleaning the USB connector with a pin / air can
Changed the Kernal
Anything else I should try? Is there a way to determine if the USB plug on the phone is bad?
Click to expand...
Click to collapse
I Managed to fix the "Usb not detecting with PC when you connect it but only charges the phone. With me it was a software problem because it happened after i installed the new firmware. what i did was root my phone using Framaroot 1.4. its a apk application, then i installed Titanium Backup. went into titanium backup then to the MTP application and backed it up. then i restored it +all date,. plugged my phone in with the pc and it worked.
Mine turned out to be a software problem, too. I moved to the Beanstalk ROM and that fixed it, weirdly.
I've changed ROMs since (PACMan and SlimBean) and everything's still fine...
Try This
stupc said:
Mine turned out to be a software problem, too. I moved to the Beanstalk ROM and that fixed it, weirdly.
I've changed ROMs since (PACMan and SlimBean) and everything's still fine...
Click to expand...
Click to collapse
[Answer]
By default my phone was already set to the right settings for USB file transfers so I’ll assume most of these ship with the same configuration, Somehow it changed. I found this on a forum - it seems a few other folks declared it a success.
1.Launch the phone key pad on your note and press *#7284# (don’t forget to start with that * symbol!)
2.When you press the last pound sign (#) this will bring up an option that will allow you to change your USB connection settings (modem or PDA) – change it to PDA.
3.At the bottom there is a button that says Qualcomm USB. Click on it.
4.In that menu click on MTP + ADB option.
5.Save and reset.
6.Wait for your phone to restart.
7.Plug the micro USB cable to the Note 2 and the the other end to your PC or Mac
8.Let your computer down load and install drivers.
9.Once installing is done, unplug then replug phone.
10.There should be a USB symbol on your phone in the status bar - click on it. It should ask if you wsnd to use mtp or ptp. Click MTP
11.At this point your PC should open the phone’s folders in explorer.
12.You may have to repeat this process a few times....it worked for me after 4 tries.
Remember, you do not need to use Kies or root your phone for this to work and you should not have to fiddle with manually installing and downloading drivers in Windows 8, it should work no problem as is.
Good luck!

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