Hello, I'm hoping someone can help.
I recently bought a HTC Desire and I'm loving it except for a big problem with my IMAP email account.
Everything worked perfectly for the first day. However the next morning I noticed I hadn't received any emails. I ended up deleting the account and starting again. No joy.. I ended up hard resetting the device and setting all back up. This time the only mail I received was what it hadn't received prior to resetting.
Now after numerous resets and support phone calls the device receives absolutely nothing yet it will send no problem. I have another account which works fine. Also the email account works fine on all other devices.
I understand the obvious question is whether I've configured the device correctly. Trust me I have.
Please can anyone suggest anything? It's almost like the Desire has cached something about my email account despite the data wipes..?
Many thanks in advance!
David
Just the same issue - "no mails"...
IMAP works perfectly here. I have one Exchange ActiveSync account and one IMAP account.
My IMAP gmail account is working perfectly here too. But I did had problem getting email notification to appear on the status bar which I manage to resolved.
I tried the imap but went back to just the gmail app as the gmail app had the emails come through much faster. I didn't find the imap and gmail worked well at all.
Tried an alternative mail client like K-9?
I'm using K-9 but I don't like it. I haven't yet found anything else that does push with IMAP though. K-9 doesn't work in the same way as other email apps for POP, which I use for another account. In fact it's unusable for me for POP on Gmail as it deletes msgs as soon as they arrive (they are not being deleted from server).
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
Same problem over here with IMAP failing to retrieve new emails after a certain point. I think the built in client is having difficulty with some messages - if I use another mail client to delete the next email (after the Desire stopped receiving new mail), receiving springs back into life.
I'm going to take a closer look at this. My best guess is that the HTC email client has an obscure bug relating to a mis-implementation of the IMAP protocol. For all sorts of reasons, I'd like to get the HTC client working! Perhaps there's a workaround we can implement until a bug fix is released.
In short, definitely a bug.
I agree, there is definitely a bug in there - more than one. I think I'm going to be forced to go back to good old pop3 for emails on the Desire. Even then though, the HTC mail app doesn't do push. Maybe k9 will work better with pop3 than it does with IMAP. Although neither k9 or the gmail app copy and paste do they? So I don't know what is going to be best.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
hi all,
Just got my desire HD. I added two gmail account to the htc mail app (not gmail app), configured as Microsoft exchange and push, however, the push is not working. The mail is always received after a quite long period. but If i add the same account to gmail app, the mail arrives (in gmail app) almost instantly..
searched for a couple of hours already and tried a few ways, none worked for me
Anyone knows the solution? I like the mail widget and green unread count...
thx
Hi everyone, lately after the OTA update of my Desire HD with Android 2.3.5 ( 3.13.707.4 ) i experience strange problems with the Mail application. The mail applications was setup before and now with my gmail accound, using ActiveSync. Before the update my mail was pushed well to say so, every time i received an email in seconds was on the phone.
Now, the settings in the Mail app are the same, push mail, but when i receive an email, even i see that the Mail client is syncing the mail will not appear, after several manual refresh the mail appears.
Another strange thing, during the day i don't receive the mail as was supposed to, although the mail is setup to push mail. If a let the phone alone and i do not check the mails manual, after 2-3 hours the client suddenly sync all the emails..
Dose anyone experience this problem?
P.S. i setup the Gmail program on my HTC and this is working well but i don't really like the program, i want to use Mail.
Thank you for being patient to read this...long post
Same Problem On DHD 3.12.405.8
Hy there,
it's been a while, since 3.0 Sense (1st Gingerbread update); even custom roms for our device or from other porting have this issue. I have stock www3.12.405.1
Now it seems to me i found a way out. Go to your google account on the web, and make sure pop3 is disabled in account settings.
Let me know if it works.
Bye.
Francesco
Italy
Hello, ok now i disable the POP access from Gmail settings, today i will test to see if the mail behavior is ok and i will post the results.
Till now, after i disable tht POP access i test by sending an e'mail from another account and still no luck, the mail didn't come on my DHD, i will wait more and see if other mail are pushed on the device.
Thaks
This strange problem happened with me both in Gmail and Yahoo. I finally figured out the solution. Go to the account settings and manually change the settings. You will find that the mail application has added "htc" in the incoming server settings. Just delete "htc" and you will be good to go.
SO incoming settings for Gmail should be:
imap.gmail.com
NOT
htc.imap.gmail.com
This also applies to Yahoo mail if you use it, just remove "htc" from the server address.
Ok, but imap.google.com is for IMAP, i use exchange settings and in Mail application m.google.com
Ok, till now no change in the Mail behavior, still syncs whenever it wants apparently.
In Gmail settings POP3 is OFF and IMAP ON
Any one, any idea?
Strange thing....i observed that if i setup the default gmail application to sync mails the Mail app syncs to
Sent from my HTC Desire HD A9191 using XDA App
Any ideas about this behavior?
yesterday i let the phone to sync only the exchange account and my mails were downloaded randomly, there were situations when the mail won't download even if i open the Mail app and refresh manual. I have to refresh for about 3-4 times for the mails to be sync....all without an error
TiamaT82 said:
Hi everyone, lately after the OTA update of my Desire HD with Android 2.3.5 ( 3.13.707.4 ) i experience strange problems with the Mail application. The mail applications was setup before and now with my gmail accound, using ActiveSync. Before the update my mail was pushed well to say so, every time i received an email in seconds was on the phone.
Now, the settings in the Mail app are the same, push mail, but when i receive an email, even i see that the Mail client is syncing the mail will not appear, after several manual refresh the mail appears.
Another strange thing, during the day i don't receive the mail as was supposed to, although the mail is setup to push mail. If a let the phone alone and i do not check the mails manual, after 2-3 hours the client suddenly sync all the emails..
Dose anyone experience this problem?
P.S. i setup the Gmail program on my HTC and this is working well but i don't really like the program, i want to use Mail.
Thank you for being patient to read this...long post
Click to expand...
Click to collapse
I have the same issue. After coming out of airplane mode If I manually refresh for new mail across several exchange and pop accounts including GMAIL. It seems as if nothing happens for ages before it completes. However if you start the refresh, immediately cancel it and refresh again it works as it should...
Thanks! I will try this today and post the results
Sent from my HTC Desire HD A9191 using XDA App
ActiveSync is not pop or imap... it's exchange.
Do not configure anything in your mail app or gmail app.
Go in Configuration->Account and sync->Add account.
Choose 'Enterprise' and fill this info of Exchange mail.
For ex:
\[email protected]
password
server=m.google.com
tic 'SSL'
then follow instruction, you're done (and leave auto/push for frequency)
All your mail will be in the default mail app.
those are exact my settings, today i delete the account and create another one, thinking that my be a problem because the account was created previously the OTA update.
THE PROBLEM...is annoying!!! In the first hours the mail came as it supposed to ( push mail ), around 2PM, after several hours of good time ( no relations, just as a fact ) the mail was, again, syncing but no mail.....that was strange, i click and open the Mail app, refresh manualy, no new mail......i check the gmail account on my computer and were several mails in the inbox. After that i click refresh in the Mail app and still nothing, i click the button for 3-4 times and the mails appears. WHY???
i wand my nokia 3310 back (
kidding....
hum... then I can't understand.
I have no idea if it's on your phone side or server side.
You have to compare... but not easy.
You have to find a way to isolate phone and server. If you have another phone, configure it to check. If you have the same effect with more than one device maybe it's on server side. You can also try to flash another ROM. I'm with ICS and it's working smoothly (4 exchange account and 1 IMAP).
Sorry to not be able to help more, never encounter this problem.
For me it's pushed with exchange, so the sending is manage by the server.
Make sure also that you're still connected to a network. Try browsing Internet.
Just ideas... good tricky question...
Thanks!
I tested out a few days ago, i configured the Gmail app from my HTC to sync the e-mails.....at the same time, the Mail app was configured as today. Surprise! when an e-mail arrived ( pushed ) in Gmail app arrived in Mail app as well
I thought that the problem was resolved and i disable the sync for the Gmail app leaving just the Maill to sync.....then you now all.....the mail arrives when my phone wants to )
Still an interesting thread
today i decided to do a factory defaults.....i erased everything and the SD too.
still the same problem, for the first mails arrived was ok...were pushed. after 15-20 min. the rest of the incoming mails no push, only after i have to do a manual refresh for 3-4 times
i will eat this phone!
Does this problem happen to you on Wifi and 3G? If it only happens on 3G then I think your network provider uses server caching. I have the same problem with my network and Whatsapp.
I tried both, 3g and wi fi....the same
Sent from my HTC Desire HD A9191 using XDA App
Ok....i think i have the answer for this incredible behavior of this Mail app
Yesterday i was talking with a friend about this strange behavior and we start doing some random tests with different settings in the Mail app till we discover this:
The default settings of peak time start was 08:00 and peak time end 20:00
We change this to: peak time start 07:00 peak time end 6:59
now it's working well....i think it's a bug here because i use the peak time till the OTA update with this settings:
peak start 07:00 peak end 22:00 and i had no problem.
Thank you for your answers all !!!!
i think we can close this thread
Glad you figured it out
Now it's weekend....and my mail starts again.....my mails are pushed when the Maill app wants. Hope it's just for weekend.....
Sent from my HTC Desire HD A9191 using XDA App
I have a customer that is having issues with her yahoo email. First, the problem she had was that everytime a new email came in. It would show some form of spam message in the notification bar but when you clicked on it it would go to the right email. I recommended remvoing the email account and re adding it to the phone. Now she's not having that problem but she's not getting any notifications and old emails that she had read are now showing up unread after refreshing the email account. any help will be greatly appreciated.
Is she using the default email app or the Y! Mail app from Yahoo? I haven't had the issues you described when using either one, but maybe she can try a different app than the one she's using now.
She's using the phone email app. I tried the Yahoo mail app but it wouldn't show old emails because it's a business's email.
Sent from my DROID RAZR HD using Tapatalk 2
Hmmm... not sure - I don't know why being a business email would have any issue with showing old emails on Yahoo. Only other thought I had was to try a different email client like K-9 or Mail Droid and see if you have better luck with that.