[Q]Is this a known problem? - G2 and Desire Z Q&A, Help & Troubleshooting

It's past 14 days but it's still less than a month. Since T-mobile won't replace it and Asurion wants to charge for a replacement. Do you think HTC will replace my phone since it has a defective hinge. Remove * to see picture of the broken hinge.
h*t*t*p://img.photobucket.com/albums/v291/kaizokukage/One%20Piece/DSC02526.jpg

yours looks the same as mine, what exactly are we looking for?

g_grey said:
yours looks the same as mine, what exactly are we looking for?
Click to expand...
Click to collapse
There are supposed to be two pillars supporting the device like this.
h*ttp://img.photobucket.com/albums/v291/kaizokukage/One%20Piece/DSC02528.jpg

fatguywithnolife said:
There are supposed to be two pillars supporting the device like this.
h*ttp://img.photobucket.com/albums/v291/kaizokukage/One%20Piece/DSC02528.jpg
Click to expand...
Click to collapse
no, all the phones were made this way, there is nothing wrong with your phone

g_grey said:
no, all the phones were made this way, there is nothing wrong with your phone
Click to expand...
Click to collapse
That's good to know. Thanks

fatguywithnolife said:
It's past 14 days but it's still less than a month. Since T-mobile won't replace it and Asurion wants to charge for a replacement. Do you think HTC will replace my phone since it has a defective hinge. Remove * to see picture of the broken hinge.
h*t*t*p://img.photobucket.com/albums/v291/kaizokukage/One%20Piece/DSC02526.jpg
Click to expand...
Click to collapse
Only one side has two pillars.

Related

Repair quote from HTC

Got a quote back from HTC to replace my shattered screen. The price for a new screen is £89. Total cost of my repair which included replacing the damaged back is £169. Ouch!
Get insurance or protection!
sebsal said:
Got a quote back from HTC to replace my shattered screen. The price for a new screen is £89. Total cost of my repair which included replacing the damaged back is £169. Ouch!
Get insurance or protection!
Click to expand...
Click to collapse
How did you get that quote for a damaged screen? I was quoted £200 for the screen alone, other than the glass itself which is shattered it works perfectly.
Hope it won't start flickering in 1 week bro,l that screen replacement is probably from the "vanilla" batch.
If it's actually the screen that is the problem and not some other component....
Garbage phone. Garbage company.
RomNoR said:
Hope it won't start flickering in 1 week bro,l that screen replacement is probably from the "vanilla" batch.
If it's actually the screen that is the problem and not some other component....
Garbage phone. Garbage company.
Click to expand...
Click to collapse
Why are you keeping it if it is a "garbage phone"
ste1164 said:
Why are you keeping it if it is a "garbage phone"
Click to expand...
Click to collapse
Because it cost me 550€?!!
What kind of question is that?!
RomNoR said:
Because it cost me 550€?!!
What kind of question is that?!
Click to expand...
Click to collapse
you could recoup most of that cost on ebay if you are unable to return it for a refund, so a sensible question.
knownuser said:
you could recoup most of that cost on ebay if you are unable to return it for a refund, so a sensible question.
Click to expand...
Click to collapse
That's my last resort.
RomNoR said:
Because it cost me 550€?!!
What kind of question is that?!
Click to expand...
Click to collapse
Why didn't you return it...?
DaveDesire said:
Why didn't you return it...?
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Click to collapse
Because the flicker started about 2 days before the end of the return period.
And i thought it was software related because it started after the update.
RomNoR said:
Because the flicker started about 2 days before the end of the return period.
And i thought it was software related because it started after the update.
Click to expand...
Click to collapse
If it's really an issue -
Warranty
RomNoR said:
Because the flicker started about 2 days before the end of the return period.
And i thought it was software related because it started after the update.
Click to expand...
Click to collapse
Return it under the manufacturers warranty, no point keeping it if you don't get it repaired by them at their expense.
RomNoR said:
Hope it won't start flickering in 1 week bro,l that screen replacement is probably from the "vanilla" batch.
If it's actually the screen that is the problem and not some other component....
Garbage phone. Garbage company.
Click to expand...
Click to collapse
It's not the display, it's either Teg3 physical anomalies or driver issues. Nvidia's drivers and low-level code are proprietary so HTC's dependent on them for a fix. It'll be fixed via updates; it took four on the Asus Prime to alleviate similar issues.
As for "garbage company," the One XL isn't having these issues so HTC's biggest fail was picking Nvidia's Teg3 for the non-LTE One X. It doesn't let them off the hook but I highly doubt they'd have made that choice knowing the issues it was going to create for their customers. Or released a flagship phone that was to be their salvation knowing a percentage were going to have such visible issues. It is odd that it wasn't caught in testing and that none of the professional reviewer's units had it.
As for 169GBP, Samsung charges 200GBP for a screen replacement on the SGS2 so it's not all that bad.
I paid R1300 for a screen replacement for my old SE K800i so screen replacements seem to be a pricey exercise.
Sent from my GT-I9000 using XDA
BarryH_GEG said:
It's not the display, it's either Teg3 physical anomalies or driver issues. Nvidia's drivers and low-level code are proprietary so HTC's dependent on them for a fix. It'll be fixed via updates; it took four on the Asus Prime to alleviate similar issues.
As for "garbage company," the One XL isn't having these issues so HTC's biggest fail was picking Nvidia's Teg3 for the non-LTE One X. It doesn't let them off the hook but I highly doubt they'd have made that choice knowing the issues it was going to create for their customers. Or released a flagship phone that was to be their salvation knowing a percentage were going to have such visible issues. It is odd that it wasn't caught in testing and that none of the professional reviewer's units had it.
As for 169GBP, Samsung charges 200GBP for a screen replacement on the SGS2 so it's not all that bad.
Click to expand...
Click to collapse
and qualcomm for failing to finish their Adreno3x series
sebsal said:
Got a quote back from HTC to replace my shattered screen. The price for a new screen is £89. Total cost of my repair which included replacing the damaged back is £169. Ouch!
Get insurance or protection!
Click to expand...
Click to collapse
And you could choose the screen you want? Acer or Sharp?
Didn't get a choice of screen, just a quotation breakdown. Screen totally shattered. They actually quoted £89 for that before VAT. £20 for labour. Also changing the back of the phone as it was scraped and the camera lens was damaged.
The £169 was for all that and the courier collection and return
sebsal said:
Didn't get a choice of screen, just a quotation breakdown. Screen totally shattered. They actually quoted £89 for that before VAT. £20 for labour. Also changing the back of the phone as it was scraped and the camera lens was damaged.
The £169 was for all that and the courier collection and return
Click to expand...
Click to collapse
So basically, it it were a car, you totaled it.
phil112345 said:
How did you get that quote for a damaged screen? I was quoted £200 for the screen alone, other than the glass itself which is shattered it works perfectly.
Click to expand...
Click to collapse
HTC don't quote until they see your phone. That's what they quoted me after they assessed it
myself11 said:
And you could choose the screen you want? Acer or Sharp?
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Click to collapse
Is there an easy way to see which screen i have?
Thanks
Sent from my HTC One X via Tapatalk 2
myself11 said:
And you could choose the screen you want? Acer or Sharp?
Click to expand...
Click to collapse
Why is so many people saying "Acer or Sharp"? We don't know which companies made the screens for one x? Just because it was those two for Sensation doesn't mean One X has the same. Wasn't there a test before the phone came out that comfirmed IPS, and at the same time they said it was a samsung panel? (most likely the warmer one) and then I would guess that the other one is a LG. I believe this mostly becuase I know they are known for colder (and more color-correct) dispays and they acutally make 4.7" 720p ips-panels and also because the viewing angels are less good on the colder one, just like LG's usually are. But I don't know, no point in guessing. This just seem most logical, since I haven't even seen acer or sharp ips-panel in this size, in any resolution.
DanteGR said:
Is there an easy way to see which screen i have?
Thanks
Sent from my HTC One X via Tapatalk 2
Click to expand...
Click to collapse
Yeah, you could "adb pull /proc/last_kmsg kmsg.txt" and in there it should say "panel_id=". All I know is "0x294000f" is the warm one (Samsung?) and "0x4940014" is the cold one (LG?).

htc one x white cracked body reported

droidsans.com/htc-one-x-white-cracked-body-reported <--- u can see more by this site
think thats the effect from too much sun...
Buy then again my grey one don't have this issue. And was in direct sun for about 10 days (holiday ).
Looks like the body has been overly stressed. You'll see the same thing in perspex and glass when it's bent but not broken. I'd say someone was a bit too active with the phone in a tight pocket.
xmoo said:
think thats the effect from too much sun...
Buy then again my grey one don't have this issue. And was in direct sun for about 10 days (holiday ).
Click to expand...
Click to collapse
Likewise no effect on my white one, just like xmoo I was in direct sunlight for 10 days as well in Turkey on my holiday and no peeling effect like that.
Yep, phones need holiday too sometimes.
xmoo said:
think thats the effect from too much sun...
Buy then again my grey one don't have this issue. And was in direct sun for about 10 days (holiday ).
Click to expand...
Click to collapse
you can buy other housing
http://www.ebay.co.uk/itm/270978720...X:IT&_trksid=p3984.m1439.l2649#ht_2634wt_1163
what about Cause for this issue ?
many body have this issue by normal use.
I think you already have your questions answered isn't?
To much sunlight
It's stressed/bend to much
Another thing I can think off is that the phone is dropped.
How do you know many body have this issue, where do you base that on?
miilo said:
what about Cause for this issue ?
many body have this issue by normal use.
Click to expand...
Click to collapse
droidsans.com/htc-one-x-white-cracked-body-reported <--- u can see more by this site
this site talk about hard case / curing material in production process
Laurentius26 said:
I think you already have your questions answered isn't?
To much sunlight
It's stressed/bend to much
Another thing I can think off is that the phone is dropped.
How do you know many body have this issue, where do you base that on?
Click to expand...
Click to collapse
normal use u know
- not too much sun light
- not It's stressed/bend
many body have this issue not one man.
vladnosferatu said:
you can buy other housing
http://www.ebay.co.uk/itm/270978720...X:IT&_trksid=p3984.m1439.l2649#ht_2634wt_1163
Click to expand...
Click to collapse
I have a few scratches on mine, is there a guide on how to replace this?
who know about true/real cause?
Try the search button on top right corner of your screen with this keywords:
'HTC One X replace cover'
It's easy.
iTeeXDA said:
I have a few scratches on mine, is there a guide on how to replace this?
Click to expand...
Click to collapse
Laurentius26 said:
Try the search button on top right corner of your screen with this keywords:
'HTC One X replace cover'
It's easy.
Click to expand...
Click to collapse
replace it . then
if we don't know real cause about this issue
and issue happen again ?
replace it, again again again again ...
Easy ^^
think?
@Miilo, did I answer you?
I have no issues with the body, maybe a good advise is to talk to HTC and claim your warrantee.
Laurentius26 said:
@Miilo, did I answer you?
I have no issues with the body, maybe a good advise is to talk to HTC and claim your warrantee.
Click to expand...
Click to collapse
ok i understand u don't know about real cause. thx for your advise
but i want to know real cause for this issue or some one had seen like it
in this issue is not my phone, is happen in my friend [ community of droidsans.com ]
some one KNOW ?
real cause or some one had seen it
miilo said:
droidsans.com/htc-one-x-white-cracked-body-reported <--- u can see more by this site
Click to expand...
Click to collapse
Dude, did you microwave your phone -.-?
Sent from my HTC One X using xda premium
not microwave now my friend claim with HTC and get a new one
but i don't sure it happen again
somebody talk about cause like a curing in production process, use hard case, deve jeans.
Can't we claim warranty for that? I have the same issue.. Guess I will send in for. Warranty claim when I'm free.
helmetbox! said:
Can't we claim warranty for that? I have the same issue.. Guess I will send in for. Warranty claim when I'm free.
Click to expand...
Click to collapse
can u take a picture for your issue ?

[Q] 10% Lower touch screen not responding

Hi All,
Have been having issues with my sisters HOX, the bottom 10% of the screen won't respond and Im stuck as to what it could be apart from a hardware fault.
Hboot 1.39
Rooted
Have tried hard reset, restored nans, Flashed different kernels inc Alex V, Re-calibrated touch screen, heating it up. Nothing seems to be working. Just wanted to make sure it's hardware before I pull it apart!
Thanks in advance!
If you did all that.....it's hardware.
Mr Hofs said:
If you did all that.....it's hardware.
Click to expand...
Click to collapse
Thanks Mr Hofs; Just thought it was weird for it only to be happening in just that small area. Will order a replacement screen & digitizer
Shadywrx said:
Thanks Mr Hofs; Just thought it was weird for it only to be happening in just that small area. Will order a replacement screen & digitizer
Click to expand...
Click to collapse
Where are you ordering your stuff? need them also for a broken digitizer.. screen is ok but changing the digitizer is really a hard task for me.
aromerblz said:
Where are you ordering your stuff? need them also for a broken digitizer.. screen is ok but changing the digitizer is really a hard task for me.
Click to expand...
Click to collapse
Yea separating them isn't easy nor getting them back together perfectly either, did it on my old sensation and it's still going strong though so may give it a go as a lot cheaper for the digitlizer only.
As it's my sisters phone it's up to her where I order it from depending on how much she want's to pay , cheap and cheerful then new LCD complete kit on ali express is $35. For a genuine HTC replacement it's around $90.
Shadywrx said:
Yea separating them isn't easy nor getting them back together perfectly either, did it on my old sensation and it's still going strong though so may give it a go as a lot cheaper for the digitlizer only.
As it's my sisters phone it's up to her where I order it from depending on how much she want's to pay , cheap and cheerful then new LCD complete kit on ali express is $35. For a genuine HTC replacement it's around $90.
Click to expand...
Click to collapse
I was doing some google research and came up to this
http://www.etradesupply.com/htc-one-x-digitizer-touch-panel.html
aromerblz said:
I was doing some google research and came up to this
http://www.etradesupply.com/htc-one-x-digitizer-touch-panel.html
Click to expand...
Click to collapse
Yea just be careful you don't get the wrong one, which one x do you have? As the USA at & t ones are different from the international ones? Could be wrong.
Shadywrx said:
Yea just be careful you don't get the wrong one, which one x do you have? As the USA at & t ones are different from the international ones? Could be wrong.
Click to expand...
Click to collapse
Oh yes am aware of the differences.. I got the international version. You can find for both on that website..
aromerblz said:
Oh yes am aware of the differences.. I got the international version. You can find for both on that website..
Click to expand...
Click to collapse
http://www.aliexpress.com/item/Bran...For-HTC-One-X-S720e-G23-Black/1887603901.html
Cheapest I've found
Shadywrx said:
http://www.aliexpress.com/item/Bran...For-HTC-One-X-S720e-G23-Black/1887603901.html
Cheapest I've found
Click to expand...
Click to collapse
Might consider using that.. but have not decided yet.. thanks for the heads up.

Uh-Oh Protection Question

Does anyone know if the replacement device they send is new or refurbished?
Refurbished. It should be your own device unless it cannot be repaired then you get a used device in exchange for your used device.
I wish I stole my HTC M9.
Deathmeter said:
Does anyone know if the replacement device they send is new or refurbished?
Click to expand...
Click to collapse
Depends on the stock they have, you may get lucky and get a new one, chances are it'll be a refurbished one though.
dladz said:
Depends on the stock they have, you may get lucky and get a new one, chances are it'll be a refurbished one though.
Click to expand...
Click to collapse
Thanks
shivadow said:
Refurbished. It should be your own device unless it cannot be repaired then you get a used device in exchange for your used device.
I wish I stole my HTC M9.
Click to expand...
Click to collapse
Got it back after a week and it's a brand new device
Deathmeter said:
Got it back after a week and it's a brand new device
Click to expand...
Click to collapse
Nice one, ask and you shall receive, htc rma is superb. The quickest turn around I've ever seen is 1 day. Impeccable. Glad you're back up and running.
BTW click thanks instead of saying it

Moto Z play scratch on back side

Today I got my moto z play from amazon. So while I was looking around the back of my device I found this scratch. So should I replace the phone from amazon?
Monkey D.Luffy007 said:
Today I got my moto z play from amazon. So while I was looking around the back of my device I found this scratch. So should I replace the phone from amazon?
Click to expand...
Click to collapse
Yes u should go for replace
I agree. Replace it man. It's a beautiful device in my opinion. And it's one thing if you end up scratching it. But to receive it scratched is a shame. Replace it. When you get the new one you will feel way happier despite the wait...
Are you from India? Cause even I got mine scratched on the back. I even notified for replacement but wasn't contacted.
Monkey D.Luffy007 said:
Today I got my moto z play from amazon. So while I was looking around the back of my device I found this scratch. So should I replace the phone from amazon?
Click to expand...
Click to collapse
Totally! The phone must come without scratches. Anything out of the box different from perfection must be returned immediately.
akshaypatil869 said:
Are you from India? Cause even I got mine scratched on the back. I even notified for replacement but wasn't contacted.
Click to expand...
Click to collapse
Yes I am from India. I contacted amazon via customer service number and they said they need to see the crack so they gave me an email to which I sent pictures of the cracked location and they approved it and sent me an email that I am eligible for a replacement. They will collect my phone tomorrow.
amit000in said:
Yes u should go for replace
Click to expand...
Click to collapse
metalmike6 said:
I agree. Replace it man. It's a beautiful device in my opinion. And it's one thing if you end up scratching it. But to receive it scratched is a shame. Replace it. When you get the new one you will feel way happier despite the wait...
Click to expand...
Click to collapse
arides said:
Totally! The phone must come without scratches. Anything out of the box different from perfection must be returned immediately.
Click to expand...
Click to collapse
Done!Thanks guys .

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