Hi All,
First time poster so please be gentle -- I did search for this issue on google and within the forums first.
This is the first smartphone I've ever purchased.
My Inc2 is non rooted and non modded.
It has been working w/o issue since I bought it about 6 weeks ago until this weekend when it would no longer install updates or new apps from either the Google Android or Amazon Android markets.
Note that in both markets the app or update downloads w/o issue -- the problem happens when it attempts into install what was downloaded.
The status bar at the top reads "Installation of app X unsuccessful"
Downloads/Updates from the Google Android market result in an error message within the notification bar. Clicking on it opens a dialog box with Installation error "Unknown reason -110"
When downloading/updating from the Amazon Android market the error is less specific, I click Install, the standard screen opens confirming I want to install the app explaining what it will need access to. I click the Install button at the bottom of the page which results in "Application not installed".
Note that this happens with all app downloads or updates.
The steps I have taken so far:
1) restarting the phone
2) clearing cache/data from Applications/Android Market application (and restarting again)
3) clicking on button to remove all updates to Android Market application (and restarting again) --
Interestingly the version listed under the Market app is 2.3.4 even though it has reverted to an earlier version -- it looks very different.
On a side note: since this did not fix the problem, how do I get the newest Market version again?
4) unmounted SD card (and restarting again) -- since this did not fix the issue, I remounted the SD card
5) Used file manager to navigate to directory Download and look for files named: XX.apk, where XX is 1 to 20. -- but did not find any such files.
6) Per HTC support:
First, open the phone dialer and enter in *#*#checkin#*#* [*#*#2432546#*#*]. The number will disappear and your should see a notification of either Checkin Succeeded or Checkin Failed. If it succeeded, then new updates should be detected for your device and the application.
I received "checkin succeeded" notification
[Can someone explain to me what entering the combination above does --
what is the phone checking in with?]
Next, try moving any applications you have on the SD card to your phone's internal memory. This can be done by going to: Home> Menu> Settings> Applications> Manage Applications> On SD. Tap each program and then tap Move to Phone. Once this is done, check for updates again.
I received "Failed to move application" notification for each application on my
SD card that I attempted to move to Internal Memory
Finally, I recommend clearing the data from the Google Services Framework applications. In the Manage Applications Screen, go to: All> Google Services Framework and then tap Clear data. Check for updates once again.
Followed the direction above but have not received any updates by navigating
to Settings/Software update and clicking Check new.
For whatever it is worth clicking Status shows that my last update has name
HTC_ADR6350_LargeUpdate_3.02.605.1 with Status of Update Successful,
code of 200, date of 09/19/11 and time of 07:55PM.
7) A (perhaps) related development is that as of tonight, my Inc2 is no longer listed as one of my devices in the Google Android Market when I navigate the web page on my computer. Anyone know how to get this resolved?
Thanks in advance for anyone willing to help.
---
xdadevmt said:
Hi All,
First time poster so please be gentle -- I did search for this issue on google and within the forums first.
My Inc2 is non rooted and non modded.
It has been working w/o issue since I bought it about 6 weeks ago until this weekend when it would not longer install updates or new apps from either the Google Android or Amazon Android markets.
Note that in both markets the app or update downloads w/o issue -- the problem happens when it attempts into install what was downloaded.
The status bar at the top reads "Installation of app X unsuccessful"
Downloads/Updates from the Google Android market result in an error message within the notification bar. Clicking on it opens a dialog box with Installation error "Unknown reason -110"
When downloading/updating from the Amazon Android market the error is less specific, I click Install, the standard screen opens confirming I want to install the app explaining what it will need access to. I click the Install button at the bottom of the page which results in "Application not installed".
Note that this happens with all app downloads or updates.
The steps I have taken so far:
1) restarting the phone
2) clearing cache/data from Applications/Android Market application (and restarting again)
3) clicking on button to remove all updates to Android Market application (and restarting again) --
On a side note: since this did not fix the problem, how do I get the newest Market version again?
4) unmounted SD card (and restarting again) -- since this did not fix the issue, I remounted the SD card
5) Used file manager to navigate to directory Download and look for files named: XX.apk, where XX is 1 to 20. -- but did not find any such files.
Per HTC support:
First, open the phone dialer and enter in *#*#checkin#*#* [*#*#2432546#*#*]. The number will disappear and your should see a notification of either Checkin Succeeded or Checkin Failed. If it succeeded, then new updates should be detected for your device and the application.
I received "checkin succeeded" notification
Next, try moving any applications you have on the SD card to your phone's internal memory. This can be done by going to: Home> Menu> Settings> Applications> Manage Applications> On SD. Tap each program and then tap Move to Phone. Once this is done, check for updates again.
I received "Failed to move application" notification for each application on my
SD card that I attempted to move to Internal Memory
Finally, I recommend clearing the data from the Google Services Framework applications. In the Manage Applications Screen, go to: All> Google Services Framework and then tap Clear data. Check for updates once again.
Follow the direction above but have not received any updates by navigating to
An additional development is that as of about 10:00pm tonight, my Incredible 2 no longer shows as one of my devices when I navigate to the Google Android Market from my pc -- could this be related?
Click to expand...
Click to collapse
Try clearing data in apps settings and reboot. How many apps are installed? When was the last time you deleted all your messaging threads and call logs?
Sent from my Sensation using xda premium
Joshua,
Can you advise on the click path to accomplish the "clearing data in apps settings" process.
When I click Settings/Applications/Manage Applications, I just see my apps listed.
I do not use sms or text messages but I have never deleted all my messaging threads and call logs (again, I've had the phone about 6 weeks) -- I will do a quick search on the forum to learn how to take those steps.
Thanks for your help.
xdadevmt said:
Joshua,
Can you advise on the click path to accomplish the "clearing data in apps settings" process.
When I click Settings/Applications/Manage Applications, I just see my apps listed.
I do not use sms or text messages but I have never deleted all my messaging threads and call logs (again, I've had the phone about 6 weeks) -- I will do a quick search on the forum to learn how to take those steps.
Thanks for your help.
Click to expand...
Click to collapse
You're in the right place, just click on market and choose clear data. Wiping messaging and call logs, just go into the app and hit menu.
Sent from my Sensation using xda premium
When I navigate to the Market App the "Clear data" button is grayed out.
Accessing the Phone app allows me to Clear data and I did -- can you help me with "hit menu" reference you made?
Also, I'm not sure what is normal but when I go into the Market Updater app, all the buttons are grayed out.
Thanks again.
xdadevmt said:
When I navigate to the Market App the "Clear data" button is grayed out.
Accessing the Phone app allows me to Clear data and I did -- can you help me with "hit menu" reference you made?
Also, I'm not sure what is normal but when I go into the Market Updater app, all the buttons are grayed out.
Thanks again.
Click to expand...
Click to collapse
Not the market updater app, the market app. They are different apps. It should be under the ALL APPS tab in applications settings.
"Hit menu" refers to the physical (or capacitive) menu button on the phone itself.
So you used the phone app to clear the call logs? Go to call logs and press the menu button on the phone.
Understood on the market updater app being separate from the market app -- just wanted to post an observation about the market updater as I wondered if maybe that wasn't the way it was supposed to look (all buttons grayed out).
I went to Settings/Applications/Manage Applications, selected the All tab, scrolled to the Phone app and clicked the Clear data button.
Upon doing so I received a Change Mode message that a SIM card was detected and the device was switching to global mode.
Do I want to stay in global mode if I only need CDMA?
Then navigated to Settings/Call -- but I was unable to find mention of call logs and pressing the physical menu button did not bring up anything.
Sorry if I'm being dense.
Not sure if this is related to any of the steps you have recommended but my Incredible 2 is now listed again in the Google Android market when I browse to it via my computer. I'll take any good news.
Thanks
xdadevmt said:
Understood on the market updater app being separate from the market app -- just wanted to post an observation about the market updater as I wondered if maybe that wasn't the way it was supposed to look (all buttons grayed out).
I went to Settings/Applications/Manage Applications, selected the All tab, scrolled to the Phone app and clicked the Clear data button.
Upon doing so I received a Change Mode message that a SIM card was detected and the device was switching to global mode.
Do I want to stay in global mode if I only need CDMA?
Then navigated to Settings/Call -- but I was unable to find mention of call logs and pressing the physical menu button did not bring up anything.
Sorry if I'm being dense.
Not sure if this is related to any of the steps you have recommended but my Incredible 2 is now listed again in the Google Android market when I browse to it via my computer. I'll take any good news.
Thanks
Click to expand...
Click to collapse
Nope, go into your call log and press menu. Open the phone app as if you're going to make a call, go to your call history, hit menu and delete all.
When you were in the all tab, that's where you clear data for market.
Sent from my Sensation using xda premium
Thanks for the additional explanation -- totally makes sense now -- Call history is now empty.
Have done the same for messages.
Now rebooting the phone...
Tested downloading an app and unfortunately got the same -110 error.
Do you have any ideas regarding these questions I posted above?
Interestingly the version listed under the Market app is 2.3.4 even though it has reverted to an earlier version -- it looks very different.
On a side note: since this did not fix the problem, how do I get the newest Market version again?
... enter in *#*#checkin#*#* [*#*#2432546#*#*]. The number will disappear and your should see a notification of either Checkin Succeeded or Checkin Failed. If it succeeded, then new updates should be detected for your device and the application.
I received "checkin succeeded" notification
Can someone explain to me what entering the combination above does --
what is the phone checking in with?
If I will only be using my phone in the United States -- is it better to leave from phone in World or CDMA mode?
Thanks again.
cdma mode only
Can anyone help with these three still unresolved issues?
1)
Downloads/Updates from the Google Android market result in an error message within the notification bar. Clicking on it opens a dialog box with Installation error "Unknown reason -110"
2)
The steps I have taken so far:
1) restarting the phone
2) clearing cache/data from Applications/Android Market application (and restarting again)
3) clicking on button to remove all updates to Android Market application (and restarting again) --
Note that additional steps have been tried based on suggestions in this thread but nothing has worked so far.
Interestingly the version listed under the Market app is 2.3.4 even though it has reverted to an earlier version -- it looks very different.
On a side note: since this did not fix the problem, how do I get the newest Market version again?
3)
Per HTC support:
First, open the phone dialer and enter in *#*#checkin#*#* [*#*#2432546#*#*]. The number will disappear and your should see a notification of either Checkin Succeeded or Checkin Failed. If it succeeded, then new updates should be detected for your device and the application.
I received "checkin succeeded" notification
Can someone explain to me what entering the combination above does --
what is the phone checking in with?
Would be grateful for any additional help.
Thanks
Android customer support indicated that they had received multiple reports of this issue but did not have a fix yet.
Worked with HTC support and ended up having to do a factory reset which fixed the problem.
Thanks to everyone for your help.
hey all im on a STOCK non rooted s3. the other day i went to clear my google service framework cache and i think i messed something up. i cleared it and now google service framework is complety GONE! as well whenever i go into the market it doesnt load and says there was an error (RH-01)
i also cant even check for updates on my phone because in order for the s3 to check for updates it needs the google service framework. what do i do?
Factory reset..
I have SENSATIONS and its WICKED!!
Warrior 3000 said:
hey all im on a STOCK non rooted s3. the other day i went to clear my google service framework cache and i think i messed something up. i cleared it and now google service framework is complety GONE! as well whenever i go into the market it doesnt load and says there was an error (RH-01)
i also cant even check for updates on my phone because in order for the s3 to check for updates it needs the google service framework. what do i do?
Click to expand...
Click to collapse
Open the "Google Play" app and press the home button to return
Go to Settings → Applications → Manage Applications
Select the "ALL" tab, Search for "Google Play Store" and press it to open.
Press "Clear cache"
Press "Force stop"
Return to Settings → Applications → Manage Applications
Press "Google Services Framework"
Press "Clear Data"
Press "Force Stop"
Start "Google Play Store" and it should give an error
Reboot.
Once your device has restarted Google Play Store should work. Wait a minute or too if it doesn't.
This should help if a corrupt cache is the cause of your problems (a corrupt cache might lead to strange error messages, amongst others). If it doesn't help, you might try the same steps but include "Clear Data" for the playstore app.
I too facing this problem
Tried al steps but no luck
Still same error
Sent From Walk-MAN By Using Thumbs To Yours Retina
taitony said:
Open the "Google Play" app and press the home button to return
Go to Settings → Applications → Manage Applications
Select the "ALL" tab, Search for "Google Play Store" and press it to open.
Press "Clear cache"
Press "Force stop"
Return to Settings → Applications → Manage Applications
Press "Google Services Framework"
Press "Clear Data"
Press "Force Stop"
Start "Google Play Store" and it should give an error
Reboot.
Once your device has restarted Google Play Store should work. Wait a minute or too if it doesn't.
This should help if a corrupt cache is the cause of your problems (a corrupt cache might lead to strange error messages, amongst others). If it doesn't help, you might try the same steps but include "Clear Data" for the playstore app.
Click to expand...
Click to collapse
I tried all of your steps and it still isnt working do you have anything else that might help
noobkilla said:
I tried all of your steps and it still isnt working do you have anything else that might help
Click to expand...
Click to collapse
I covered up the problem by deleting all gapps manually & flashing new gapps it worked for me
Clear dalvik after deleting gapps
Cheers
TAJ
Sent From Walk-MAN By Using Thumbs To Yours Retina
I just started having this problem.
Tried all steps, did not work.
Tried factory reset, did not work.
Phone is an LG-LS970 stock, never been rooted or had any ROM installed. Phone is the same rom and such as when bought from the store.
What can I do now to fix this?
[edit] Also wanted to add that all the Gapps are unable to be deleted as there is no option to do that. The Delete option that is on apps that I install is not even present on the pre-installed apps.
[edit 2] Wow, such empty. I was told I could get help for this problem here. Guess my friend was wrong.
*These directions are for 4.2.2 AOSP ROM's and folks who have Titanium Backup installed/configured and are using TWRP version 2.5.
-----------------------------------
My Android-newbie cousin has an AOSP ROM I flashed for him. Somehow, something got corrupted for his Play Store account and he couldn't download updates for his installed apps.
These are the directions I sent him on how to resolve it. It's basically what I did myself last month when I encountered a similar issue.
The directions are a bit of a "Shotgun" approach and not all steps are necessary. But it's how I did it and I'm just tossing it out there for anyone else who may need help with this.
----------------------------------------
1) Click the hard button at the bottom left of phone.
2) Select "System settings".
3) Scroll down the list till you get to "ACCOUNTS" subsection.
4) Click the Google option.
5) Click the Google account you use for Play Store purchases.
6) Click the hard button at the bottom left of phone.
7) Select the "Remove account" option.
8) Select the "Remove account" option again.
9) Open Titanium Backup.
10) Scroll allll the way down to the bottom.
11) Now scroll up a few pages till you see several "Google" items. This will be about 90% down the list.
12) Open each item one by one and wipe "cache" or "data", depending on which option is presented.
13) Reboot phone to Recovery mode.
14) Select the "Wipe" option.
15) Select "Advanced Wipe".
16) Put a checkmark on "Dalvik Cache" and "Cache".
17) Swipe to wipe.
18) Click "Back".
19) Go back again.
20) Go back again.
21) At the main menu, click "Advanced".
22) Now click "Fix Permissions".
23) Swipe to Confirm.
24) Click the "Reboot System" button.
25) Let phone sit idle for FIVE minutes after it fully boots up.
26) Ignore any license denied pop-ups from apps looking for your Google account.
27) Agree to the Google location consent (if prompted).
28) Ignore any "... has stopped" messages (these are common/expected in this situation).
29) Click the hard button at the bottom left of phone.
30) Select "System settings".
31) Scroll down the list till you get to "ACCOUNTS" subsection.
32) Select "Add account"
33) Select "Google".
34) Select "Existing".
35) Sign into your Google Account.
36) Uncheck the option for "Keep me up to date with news & offers" (unless you want them) and click "OK".
37) I recommend letting Google keep your phone backed up with your Google Account. Leave this option checked, and click the right-arrow to proceed to the next step.
38) Let phone sit idle for FIVE minutes while it syncs in the background.
39) Reboot phone, then open Play Store and test.
PS. I just did this on my phone again so I could give you the walkthrough steps. And I noticed that my Play Store apk updated itself to the newest version.
You'll also need to re-set up your Play Store settings.
I put checkmarks in the following items:
-Auto Update apps over Wifi only
I removed checkmarks from the following items:
-Auto add widgets (to home screen)
i just went through this problem on my bravo so i want to share the solution.
actually i searched the XDA but didnt get the solution.
"think again before going to hard reset or clear cache, there might be some easy ways to get rid of it "
i got this message whenever i receive a phone call.
This error message is a common complaint among Sprint users, but it can easily be removed by taking the following steps:
method #1
1. From the Home screen, hit the Menu key.
2. Tap on Settings.
3. Select Call settings.
5. Select Reject with message.
6. Count how many messages are in this section.
7. Delete them until you have less than five.
After reducing the number of messages to fewer than five, you should be able to receive calls without an error message compelling you to force close the call.
method #2
Something I've also had to do to get the phone working again was going into the 'manage applications' screen and clearing the data for the phone application. This can be accomplished as follows:
From the home screen, press Menu
Tap Settings
Tap Applications
Tap Manage Applications
At the top, tap the All tab
Navigate to and tap your equivalent of the phone app (may be called Phone or Dialer)
Tap Clear Cache and Clear Data as available
Turn your phone off, then back on.
Another means of resolving those app errors, hope this helps!
method #3
didnt work above methods? strange!! hmm
100% solution
1.go into recovery
2. go to wipe/format option
3. clear cache
4. hard reset( not necessary,try only clear cache if works)
5. reboot.
it's still not working on my htc dhd
mobile networks
please i need help, i recently flashed cm12.1 into my samsung galaxys3 gt-i9300, and since then anything i try to access mobile networks in settings i get this error "unfortunately the process 'com.android.phone' has stopped. please i need a solution THANKS.....
Does anyone know how to remove the OTA nag? It's driving me nuts. Thank you.
Sent from my HTC6535LVW using XDA Free mobile app
Thefireballkid said:
Does anyone know how to remove the OTA nag? It's driving me nuts. Thank you.
Sent from my HTC6535LVW using XDA Free mobile app
Click to expand...
Click to collapse
Go to Settings -- App manager --
On the right side, the 3-dot menu, tap "show system"
Scroll down and find
-"HTC DM" - tap on it, hit "storage", tap "manage space" and "clear cache". It should flash and say application data reset
might not hurt to also force stop it.
Do the same - clear data, cache, force stop for the two apps under HTC DM, called "HTC DM Command Service", and "HTC DM Settings Plugin"
restart phone
This is what seemed to work for me. Your results may vary. If it doesn't work the first time, try doing it a couple times. If this doesn't work you could try using TI backup, or ES File manager to clear app data from HTC DM app. I think this is where the system update prompts reside even though you've already done an update. Hope this helps.
baune7 said:
Go to Settings -- App manager --
On the right side, the 3-dot menu, tap "show system"
Scroll down and find
-"HTC DM" - tap on it, hit "storage", tap "manage space" and "clear cache". It should flash and say application data reset
might not hurt to also force stop it.
Do the same - clear data, cache, force stop for the two apps under HTC DM, called "HTC DM Command Service", and "HTC DM Settings Plugin"
restart phone
This is what seemed to work for me. Your results may vary. If it doesn't work the first time, try doing it a couple times. If this doesn't work you could try using TI backup, or ES File manager to clear app data from HTC DM app. I think this is where the system update prompts reside even though you've already done an update. Hope this helps.
Click to expand...
Click to collapse
Need to make sure it's not the HTCdm with the space. The actual one that does it does not have a space. Also, when giving this advice out its helpful to verify the user isn't a stock user who simply updated firmware only. Those will continue to see the message. Very rarely does someone naturally see this message and get to clear it manually to continue.
Sent from my SM-N930V using Tapatalk