Related
There is a not insignificant amount of people complaining about phones which upon activation (can make and receive calls) cannot receive 3g or 4g Data.
Pertinent Threads:
http://community.sprint.com/baw/message/414670#414670#414670
http://community.sprint.com/baw/message/415272#415272
about 7 pages of posts from just 2 threads on the front page.
haven't even looked in the general samsung or customer service forums for individual complaints yet.
Observed BEHAVIOUR:
* The phone is unable to maintain a consistent connection to 3G.
* At times it'll connect to 3g. for a few minutes at most then lose the connection and ip address.
* The signal icon doesnt say 3g. just shows bars. either says 1x/RTT in status or Evdo Rev A.
The SHADYNESS:
From the threads above. We discover
Sprint WAS until yesterday (4/24) replacing these defective handsets with new ones over the phone.
On that morning there was a memo instructing support members to tell customers that a "open network ticket" has been opened and that it has nothing to do with the handset.(This is what happened to me tonight.)
DESPITE
1. that I can ESN Swap back to my epic 4g and see everything is working quite well.
2. demo Galaxy Nexus at the stores have their data working perfectly well.
empirically speaking, 1. eliminates the possibility of it being a activation/provision issue,
2. eliminates the possibility that its LTE/3g activation related or a widespread network issue.
Sample Experiences from people in the sprint forums.
moonsea63 said:
Also had hours of frustration with Sprint trying to troubleshoot no 3G connectivity on the Galaxy Nexus. On Saturday, they knew nothing about it. Finally Sunday, someone finally acknowledged a widespread "manufacturing defect," for which they are now authorizing return and replacement. Another person on my account received his Galaxy Nexus and his is OK, so it was a 50/50 shot! Mine was shipped today and they sent me a return label to send back the defective phone.
Click to expand...
Click to collapse
Also had hours of frustration with Sprint trying to troubleshoot no 3G connectivity on the Galaxy Nexus. On Saturday, they knew nothing about it. Finally Sunday, someone finally acknowledged a widespread "manufacturing defect," for which they are now authorizing return and replacement. Another person on my account received his Galaxy Nexus and his is OK, so it was a 50/50 shot! Mine was shipped today and they sent me a return label to send back the defective phone.
Click to expand...
Click to collapse
I've so far counted 31 instances of people having a faulty phone in my limited research on this topic. If we take into account the small microcosm forum users are of regular users. We can extrapolate that there is a widespread defect. adding the factor that sprint has come up with a "story" for their customer support reps to use to tell customers it will be 48 - 72 hours before getting a answer. We might surmise this is because they don't wish to use up current limited stock on exchanges of faulty phones.
I'm curious how much this has affected any of you.
Baseband/Kernel/Software versions of those who have issues:
Model: Galaxy Nexus
Kernel: 3.0.8-000006-g7f9fec6 [email protected] 29 #1 SMP PREEMPT TUE MAR 27 14:48:25 KST 2012
Baseband: L700.05 V.FC12 / L700.FC12
Build Number IMM76D.L70012
FB mode details:
Product name - tuna
Variant - toro 32gb
HW version - 14
Bootloader PrimeLC02
Baseband Version L700,FC12
CDMA l700,FC12
SIGNING: PRODUCTION
What I've personally tried aka Hours of my life I'll never get back.
* Dialer Code Hard resets, 1 hour troubleshooting with dialer codes with sprint tech
* Factory Resets
* ESN Swapping to verify that my Epic 4g is rather golden. my Gnex is not.
* Connecting to wifi to download newest profile updates and PRLs.
* Switching between CDMA and LTE/CDMA modes.
* Checking CDMA diagnostics with the qualcomm tools and stuff for some kind of obvious error
because after 6 hours of troubleshooting I've gone ADD OCD.
* Parking next to the fence of the nearest confirmed LTE/CDMA sprint cellphone tower.
Basking in the warmth of Cancer granting 3g/4g deliciousness. Cycling airplane mode.
Updating Profile/PRL/LTE on and off/activation as I whispered sweet words of encouragement into the headset.
* Praying.
* Sacrificing a goat to Sprint CEO Dan Hesse
* Breaking down, crying, calling customer support again.
* They tell me it's not my phone's fault. There's a network issue. He'll open a ticket and fix it by tomorrow!
* More crying.
* Decided to be a big boy. and go Look for evidence of this network issue.
instead I find widespread posts about people getting them replaced with
working phones.
THIS IS XDA. NOOB. OBVIOUSLY YOU MUST HAVE ROOT/RAPEFLASHED/ILLEGALLY
MODDED/QXDM'd up the phone til you broke it. Don't be a lying liar.
Surrender control and experiment data!
Wasn't working locked, stock and barrel. Sam I am.
Wasn't working unlocked. Wasn't working locked again.
Wasn't working unrooted, rooted or unrooted again.
Wasn't working after epst dialer code hard resets.
Wasn't working after profile updates, prl updates.
or after CWM factory settings/cache/dalvik wipe 3x wipe.
or after factory reset.
Wasn't working when i swapped to EPIC 4G and back to Gnex and reinitiated
Hands free activation with a epst hard reset.
Wasn't working before I even had the chance to properly flashrape the phone.
Wasn't working before, during or after my green eggs and ham either
Sam I am.
HEY OP DUDE. Sprint won't replace my phone! Store says stock it has is for sale not for repairs/exchange! HULK ANGRY
Banner down dude.
I got a fool proof plan for you. Bro.
edit: Got it replaced at a store. SUCCESS!
I didn't even have to go any further than Recourse 1.
Framework for getting a exchange/repair.
Note that while doing all/any of the below. You must remain polite, calm and civil at all times.
Everyone you are talking to with the exception of store managers tend to just be "Cogs" in the machine.
They are not the source of the problem. They are people. You catch more flies with honey than vinegar.
by being civil, understanding and reasonable. You negate their ability to excuse and ignore
any fallout from their behaviour by saying you were a entitled irrational angry psycho customer.
1. Find a Corporate Sprint Service/Repair Store nearby. Call ahead first. Ask if they have galaxy nexus in stock. Tell them thanks. Hangup.
Bring a notepad and pen with you to the store. Explain the situation and how it's a known problem. (you have a open network ticket but that you find it strange that their gnex in store works.) ask them how it can be a network issue. "Clearly it has to be the phone right?" ask them if they can exchange the phone. if they say no. ask why. If they say they have none in stock. state that you called before hand and they did. If he says they are for sale only. Take your pen and note the lie and reason. Look up, Smile, ask for their name, sprint id. and their manager, his name and his id and the store number. Should they ask why. Simply say so you can have it for reference and documentation to when you speak to executive services to help get your problem resolved.
Remain in the store.
2.Call customer support refer to your open network ticket, ask them how it can be a network ticket if the stores galaxy nexus works perfectly. Ask if they could ship you a replacement or ask the store to exchange yours.
Should that fail. Run the same routine you did above. get first guy's id. if he makes his manager close the call. get his name and id if necessary.
3. Google these keywords: sprint consumerist executive customer service
Find the number
Call it while you are still in the store in front of the employees or manager. (Be cool.)
Politely explain what's gone on. and the steps you've taken to resolve. (and how you've exhausted everything reasonably )
and if they lied about it being a known issue or whatever. indicate their failings in a factual manner. give the lady their store ID, the employee and managers names as well as your customer service rep's and his manager's id. (if they lied about it being a known issue and about the change in policy)
and that you've tried to be reasonable about escalating the issue yet
These employees have been deceptive and unhelpful despite every reasonable step you've taken.
More interested in having stock to sell and maintaining numbers than customer care. blah blah blah
If the store employees don't try to stop you before you call or during the call.
it's pretty much guaranteed exec services will take care of you, Punish the store if they were unhelpful and lied.
and get a working phone for you faster.
FOOLPROOF!
or so I hope. but as mike tyson said. "Everybody's got a plan til they get KTFO."
Could you post some more info about your phone to see if there's a pattern somewhere? eg. baseband version, locked or unlocked, have you flashed anything, etc
updated OP with pertinent info.
variance said:
* Dialer Code Hard resets, 1 hour troubleshooting with dialer codes with sprint tech
Click to expand...
Click to collapse
I am having dropped call issues and I thought maybe I would try something other than a factory data reset. Does a dialer code reset do more than just wipe your phone's memory? Which dialer codes did you use on your phone to do a reset?
--
variance said:
The answer to your questions are here:
http://forum.xda-developers.com/showthread.php?t=737594
Note ignore the *# stuff and remember the number reference for what you want to access.
in our phone the format is *#*#(code here)#*#*
with activation on the second #*
The codes are ways to get at the CDMA diagnostic stuff. Debug menus
view signal stats, etc.
You will need your MSL code to see or edit some of them.
You can get that by first rooting.
go to your Android Market and download Terminal Emulator.
And Type in "su" (for super user access)
And then type "getprop ril.MSL" (then enter to get you Device's MSL code)
a EPST reset deletes the activation information, data profile, as well as wipes all data making it do the hands free activation/provisioning thing upon reboot.
Click to expand...
Click to collapse
Thanks very much for the help! I believe I found the code that I'm looking to use. However, I'm having a hard time getting the code to go through.
"*#767*3855# - Factory Format - WARNING!!!
Will go to Hands Free Activation
Nice if you'd like to reactivate your phone, it will do so automatically".
All the numbers that I put in the dialer simply disappear after adding the second #* . Any suggestions? Thanks.
ijrod21i said:
Thanks very much for the help! I believe I found the code that I'm looking to use. However, I'm having a hard time getting the code to go through.
"*#767*3855# - Factory Format - WARNING!!!
Will go to Hands Free Activation
Nice if you'd like to reactivate your phone, it will do so automatically".
All the numbers that I put in the dialer simply disappear after adding the second #* . Any suggestions? Thanks.
Click to expand...
Click to collapse
Confirmed Working Correct Sprint Codes from the Nexus S 4g.
http://forum.xda-developers.com/showthread.php?t=1097554
CORRECTed
variance said:
This link may be more relevant. It's samsung dialer codes.. and I think this one is the actual list i used at first.
http://forums.androidcentral.com/sprint-epic-4g/34715-samsung-epic-dialer-codes.html
edit: crap.. hold on.. im checking my browser history... to find the exact one that worked perfectly on all codes.
Click to expand...
Click to collapse
Nice, found it in a Nexus S 4G thread. Just need to get my MSL now. (time to reroot). Your help is much appreciated!
"Originally Posted by pilussa85 View Post
Anybody Knows the code to Factory format??? i want to get hands Free Activation...."
*#*#72786#*#* "
updated my original post above.
There is so much going on in your post OP. It's effing hilarious.
Not your issue though. That's corporate shenanigans.
Sent from my Galaxy Nexus using XDA
Sorry to clog up the thread.. but now that I'm rooted, I can't get the MSL. None of the apps in the market are working and Terminal Emulator isn't doing anything when I enter the commands. The app "Get My MSL" gives me the error "could not get property ril.MSL" any help? Perhaps it's because I'm running a stock-rooted rom? I'll try a custom one..
so you typed
su
getprop ril.MSL
did not work?
cap sensitive. MSL need to be capped
if that does not work for some strange reason.
do the social engineering way. call sprint. go to activation line
say you need to manually activate your phone and need the msl code.
variance said:
so you typed
su
getprop ril.MSL
did not work?
cap sensitive. MSL need to be capped
if that does not work for some strange reason.
do the social engineering way. call sprint. go to activation line
say you need to manually activate your phone and need the msl code.
Click to expand...
Click to collapse
Looks like galaxy nexus has a problem finding the msl
http://forum.xda-developers.com/showthread.php?t=1407514
that person was lucky enough to be on verizon. guess i'll have to call sprint.
ijrod21i said:
Sorry to clog up the thread.. but now that I'm rooted, I can't get the MSL. None of the apps in the market are working and Terminal Emulator isn't doing anything when I enter the commands. The app "Get My MSL" gives me the error "could not get property ril.MSL" any help? Perhaps it's because I'm running a stock-rooted rom? I'll try a custom one..
Click to expand...
Click to collapse
Happen to be using Swype? Swype will capitalize the I in ril for some reason ....
Sent from my SPH-D710 using Tapatalk 2
I had to get mine replaced and had tried all that I could. Stopped myself from crying and actually had a good cs rep that worked with me for 2 days. Finding stock was the hardest step. And had the same sales attitude you got. Cs rep helped here.
So now I have data....and a purple screen. Uggg. Can I cry now?
Sent from my Galaxy Nexus using XDA
I got mine yesterday - ordered from telesales on Monday.. 3g worked fine the whole way in to work (about 30 mins)... streaming slacker, heading into NYC
scoobdude said:
I had to get mine replaced and had tried all that I could. Stopped myself from crying and actually had a good cs rep that worked with me for 2 days. Finding stock was the hardest step. And had the same sales attitude you got. Cs rep helped here.
So now I have data....and a purple screen. Uggg. Can I cry now?
Sent from my Galaxy Nexus using XDA
Click to expand...
Click to collapse
Tried to get mine replaced cause the purple screen. Got turned down three ****ing times! ****ing prats! So I'm sticking with mine and got the insurance this time. Win win situtation I think
marcusva79 said:
Tried to get mine replaced cause the purple screen. Got turned down three ****ing times! ****ing prats! So I'm sticking with mine and got the insurance this time. Win win situtation I think
Click to expand...
Click to collapse
Count me in the dead 3g batch. Phone works great otherwize. I growing fond of my wifi Gnex tablet :'(. Fwiw, all you guys looking for a MSL, there's a universal for us try 311324
I get the data mess ups when I update profile and prl. But then it comes back on. On cm9 I kept getting the 1x thing.
Received a replacement due to no 3g data, replacement exhibits the same problems as the original.
It was determined that two devices doing the same thing for one person was a network issue. A ticket was opened and then promptly closed by the network team siting a known product issue.
No time frame on fix and sprint not willing to send out another device.
Fun times!
Hello XDA!
As the title says, I am really stupid and accidentally ran the bootloader unlocking program intended for verizon on my sprint s3.
Now my phone won't even start.
What dooooooo?
Kevin
Can u get to oden?
Sent from my SPH-L710 using Tapatalk 2
auau465121 said:
Can u get to oden?
Sent from my SPH-L710 using Tapatalk 2
Click to expand...
Click to collapse
I tried the USB dongle thing, tried vol down + power + home, I can't get it to do anything. However, when i hold the power button with it connected to the PC, the PC will make usb connection sounds like it's turning on and off.
kev510 said:
I tried the USB dongle thing, tried vol down + power + home, I can't get it to do anything. However, when i hold the power button with it connected to the PC, the PC will make usb connection sounds like it's turning on and off.
Click to expand...
Click to collapse
take the battery out. plug your phone in and try to go into download mode.
I did the same thing only with the AT&T version on my Sprint s3. It's officially bricked. If you take it back to the Sprint store they'll swap it out for a new one. There is literally nothing else you can do. It sucks. I know.
Sent from my SPH-L710 using xda app-developers app
Please read forum rules before posting
Questions go in Q&A
Thread moved
Thank you for your cooperation
Friendly Neighborhood Moderator
sandman795 said:
I did the same thing only with the AT&T version on my Sprint s3. It's officially bricked. If you take it back to the Sprint store they'll swap it out for a new one. There is literally nothing else you can do. It sucks. I know.
Sent from my SPH-L710 using xda app-developers app
Click to expand...
Click to collapse
As was stated here.. If you can't get it to download mode (Odin) then your gonna be taking back to store.. It sucks.. just ensure you triple check before flashing anything.. our phone is the SPH-L710. I have seen some who have flashed roms (tried to) for the I9300.. Which is the international version.. So just becareful on next adventure.. and most of all, don't be afraid to ask!!! This place is a wealth of knowledge and most are always willing to help.
Thank you everyone!
Looks like I will try to get it swapped out at the Sprint store.. I hope they won't give me any trouble for not being their customer though.
I appreciate everyone's time!
Kevin
kev510 said:
Thank you everyone!
Looks like I will try to get it swapped out at the Sprint store.. I hope they won't give me any trouble for not being their customer though.
I appreciate everyone's time!
Kevin
Click to expand...
Click to collapse
Just play dumb. "phone died"
kev510 said:
Thank you everyone!
Looks like I will try to get it swapped out at the Sprint store.. I hope they won't give me any trouble for not being their customer though.
I appreciate everyone's time!
Kevin
Click to expand...
Click to collapse
Just to update (for anyone in my situation without a Sprint account), two sprint stores wouldn't replace my phone because I don't have a Sprint account. I even told them that the reason why I want to fix it is to activate it for Sprint, but they wouldn't budge... It looks like I will have to find a friend who has Sprint, associate the broken S3's ESN with their account, and bring it back for replacement.
kev510 said:
Just to update (for anyone in my situation without a Sprint account), two sprint stores wouldn't replace my phone because I don't have a Sprint account. I even told them that the reason why I want to fix it is to activate it for Sprint, but they wouldn't budge... It looks like I will have to find a friend who has Sprint, associate the broken S3's ESN with their account, and bring it back for replacement.
Click to expand...
Click to collapse
Yea, that's probably not gona happen, because then they'll want to activate it [Sprint], on the 'donor' account. You my friend, may officially roughly 535$ in the hole...
kev510 said:
Just to update (for anyone in my situation without a Sprint account), two sprint stores wouldn't replace my phone because I don't have a Sprint account. I even told them that the reason why I want to fix it is to activate it for Sprint, but they wouldn't budge... It looks like I will have to find a friend who has Sprint, associate the broken S3's ESN with their account, and bring it back for replacement.
Click to expand...
Click to collapse
It makes sense. Why would Sprint replace a phone on there network if you don't even have their service..? Not trying to be mean, but it's common sense.
Some people buy bricked phones though.
teh roxxorz said:
Yea, that's probably not gona happen, because then they'll want to activate it [Sprint], on the 'donor' account. You my friend, may officially roughly 535$ in the hole...
Click to expand...
Click to collapse
Well atleast they make a pretty paperweight.
Sent from my SPH-L710 using Tapatalk 2
milky1112 said:
Well atleast they make a pretty paperweight.
Sent from my SPH-L710 using Tapatalk 2
Click to expand...
Click to collapse
Gotta love a 550$ paperweight!
As I said, they will replace the phone if I register the ESN on my friend's Sprint account.
kev510 said:
Just to update (for anyone in my situation without a Sprint account), two sprint stores wouldn't replace my phone because I don't have a Sprint account. I even told them that the reason why I want to fix it is to activate it for Sprint, but they wouldn't budge... It looks like I will have to find a friend who has Sprint, associate the broken S3's ESN with their account, and bring it back for replacement.
Click to expand...
Click to collapse
I do not think that is going to work. I think you are going to have to send your phone here.
Dude just call samsung and tell them phone died during a phone call say it wouldn't boot back up. You have a free year manufacture warranty use it. As long as your screen is not cracked samsung will replace your phone. I had two replaced gs3 . They will troubleshoot with you first then send you a box to send your old phone and a new or refurbished phone back. There really fast a week or days depends on where you live. The only problem or thing I didn't like was ups just left the phone at the door without me signing. I wasn't at home but just right on the ground on the front door it could have got stolen or rained on. Don't waste your time with sprint just call Sammy man . Oh my phone was rooted to and they never said a thing. All they do Is put new software on it and send it back out to someone else. Goodluck
Sent from my Nexus 7 using XDA Premium App
Yes, I believe you officially bricked it, it happened to be before, loaded a bad ROM, but for sprint?, I don't think it would be a problem, I went and said I got it a week ago, and I left it to charge one night, and woke up and bit won't turn on, and they gives it to their tech guy to check it out, but he failed because as we all know, its bricked and can't be turned on, it took like 2 hours for the check up, so idk, find something to kill time then go back lol, grab a hotdog , but anyway, so i had to pay insurance which was only like 48 I believe, which is better than buying a new galaxy s3 lol, but if you already for insurance, then you should be set , and should have to come back to the store In about 3 days to collect your new phone, and I'm sorry for your lost , and good luck
Sent from my SPH-L710 using xda premium
Ok so I know I did the ultimate no-no with a flashed phone. BoostMobile tech support tried to update my profile. I know I shouldn't have done this. I called both Sprint and BoostMobile tech support for help. My Sprint EVO 4G, flashed to Boost, was being blocked by my boyfriend's Sprint Airave. This is the 2nd EVO4G I have had flashed to boost. The first one (lost forever!) was flashed for over a year, we had the airave then too with no conflict issues. Lost phone. Bought new one (sprint) had it flashed. Now it tries to use the airave.
Differences:: New phone is rooted with Synergy RLS1. Old one was not rooted and had stock ROM on it.
New issues:: CONSTANT notifications about voice mail update. (never had that before). Attempting any kind of call results in error from Airave. I understand WHY! I just want to Stop the BOOST-SPRINT communication and make calls like I did before.
Anyway, I told them the AIRAVE problem, and told them I had custom ROM, ROOT and FLASHED phone they said "No Problem! We know what to do". they screwed the phone up and then accidentally dropped the call. So here I am after days of searching, reading, contemplating, still without phone service. Booting the phone results in loop of ATTEMPTING HANDS FREE ACTIVATION. and many times while on. Under settings, System Updates if I click on update profile it says.....Previous DM session is working now please try again later.
Will I have to go through the whole flash process again? Since I just did this 3-4 weeks ago there isn't much I need to save on the phone. I have all the versions and settings numbers from the phone but just didn't know which ones to post.
Frustrated, Aggravated and Completely out of touch with the world!!!
I would have never gotten to days. After a few hours of no success, I would have just started over
sprint airave blocks boost signal
HipKat said:
I would have never gotten to days. After a few hours of no success, I would have just started over
Click to expand...
Click to collapse
yes I do appreciate the advice. And in moving forward that is the best choice.
Also in moving forward I am hoping that some of the senior members might have comments as to why the almost identical phone was now being blocked by the sprint Airave and getting the constant Sprint notifications of updated voice mail. Surely there is a way to shield the phone from the airave. Other than calling Sprint (no results) or calling Boost ( wrong results) someone has to have figured out a way to stop this.
Any speculations, suggestions, or comments?
What kind of donor phone did you use to flash the Evo?
9h0s7 said:
What kind of donor phone did you use to flash the Evo?
Click to expand...
Click to collapse
That I do not know. I have not been able to reach the person who flashed the phone. I will ask that when I reach them. btw I have the original boost phone that was associated with my account before I flashed the first time. That was the donor then, I think. And I was thinking that I should re-register that phone before I flash back again with this 2nd phone. Is that thinking a valid thought?
9h0s7 said:
What kind of donor phone did you use to flash the Evo?
Click to expand...
Click to collapse
I found the type of phone. I logged in under my account and it says the current phone is Sanyo SCP-6760 Incognito. I can use the account to change the the phone back to my original handset that I used for years and was the handset I used to fllash to the first EVO I had.
have2flash said:
I found the type of phone. I logged in under my account and it says the current phone is Sanyo SCP-6760 Incognito. I can use the account to change the the phone back to my original handset that I used for years and was the handset I used to fllash to the first EVO I had.
Click to expand...
Click to collapse
Yeah, I was gonna say, anytime you need to know what donor phone was used to flash your phone..just log into your Boost account and click on "Update Handset" this will tell you exactly what phone is on your account aka used as your donor phone. It will almost always be either the Incognito or Rant. ((But anyone thinking of flashing a phone, should never have this problem because you should always have physical possession of the donor used on your account..there is not one single reason why the person flashing your phone would need to hold on to your donor. Period. So always make sure that you ask for , and receive the donor phone used to activate your Sprint phone)))
That being said...Unfortunately, your phone is going to need reflashed again, and you definitely did not need to activate the previous donor on to your Boost account. You just needed to contact the person who flashed your phone and (hopefully) he still has your donor phone and will be able to pull your passwords (profile info ) out of it again and write it to your Sprint phone. (Like you already seem to be aware of) when your profile was reset, that meant that it did not match what was on your flashed Sprint phone. You'll need to (first activate the donor that was on your account before you just switched it to your previous one) and then update the profile (on that donor) and then put it on your Evo and you'll be good as new...OR just reflash your phone all together with the donor that you just activated on the account.
As far as the Voicemail Update issue...I have noticed this being pushed constantly to the Sprint phones also(including my Evo LTE on Boost) , I honestly don't believe there is a way to stop it. It doesn't really bother me anymore it just sits in the notification tray all the time. I imagine that eventually Sprint will stop pushing it to their phones. If I do ever come up with a fix for it though I will be sure to try and look this thread up or pm you with it. Good luck with getting your Evo back online...and word to the wise..never call Boost for anything if you have a flashed phone on your account...First off they will trouble shoot it as if its the donor phone..Second, their standard protocol is to Update the profile, and/or Factory reset the phone, either of which will interrupt the service on your flashed Sprint phone.
Hello everyone,
I have a Sprint Samsung Galaxy S3 and have been through hell the past month trying to get my phone working again. I have posted a detail of what I have been going through on the Sprint forums, which you can find by googling 4G LTE Antenna Issues on Galaxy S3, but will go ahead and give a quick summary.
Towards the end of May, my phone became extremely hot and I had to send the phone in to Samsung. They replaced the PBA board and sent the phone back to me. Upon receiving the phone, I noticed that i was not getting 4G LTE anymore (I compared it with the other phones on my account, along with going to places which I know I received great LTE coverage). I sent the phone in to Samsung again. Upon receiving it, I noticed that I still did not have LTE. After going back and forth with Sprint and Samsung, I sent the phone in to Samsung again for a third time. The phone came back 2 days ago, and what do you know, no LTE. The one change I did notice is that Samsung updated the ICCID to run on 4G (per their description from the repair tracking website). The ICCID is the one number that is different from when I originally got the phone (DEX, HEX and IMEI are the same). After talking to both companies again yesterday, I was pretty much told by each company that it was the other companies responsibility for the LTE to be working. Sprint did try to reprogram and had me do an activation using SCRTN, while Samsung says that as long as I receive 3G then the 4G LTE issue is on the carrier's end.
As you can imagine, i am extremely frustrated. I have navigated these message boards along with others looking for solutions, but have been unable to come across any. I have not rooted my phone, but do consider myself pretty knowledgable with the phone.
If anyone can give me any advice on what to do, I would greatly appreciate it. It is important to add that I do not have insurance, but that I did purchase the phone at the end of January and it is under Warranty.
Thank you
Well, have to ask, is the phone up to date, with software and including your modem and prl?
teh roxxorz said:
Well, have to ask, is the phone up to date, with software and including your modem and prl?
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Click to collapse
Yes, all software is up to date. Samsung did it on their end, and I also did it on my end. I actually spoke with Sprint again about 1 hour ago, and they are going to send a tech to one of the towers that I connect to try to see why my phone will not connect to it. The tech rep mentioned that i have done all the required procedures and that there may be a lock on the device. Anyone experience this?
I had a similar issue to this happen. I had a device that would just not connect to the Network. What I ended up doing was the ##72786# on the dial pad. It worked like a charm.
prboy1969 said:
I had a similar issue to this happen. I had a device that would just not connect to the Network. What I ended up doing was the ##72786# on the dial pad. It worked like a charm.
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That is a very useful code to use if anyone is ever having network problems. Just be prepared for a few reboots is all!
prboy1969 said:
I had a similar issue to this happen. I had a device that would just not connect to the Network. What I ended up doing was the ##72786# on the dial pad. It worked like a charm.
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that's one of the things that the tech rep from sprint had me test on Wednesday. Unfortunately, it did not work for me. Did you do it more than once?
At this point, I have to wait until Tuesday, at which point Sprint is supposed to call me back and let me know how the results of the technician going to the tower ended up. If anyone is familiar, I believe it is called a "CMT Ticket".
Whenever I've had to use the code, it has worked on the first try. It does cause the device to reboot several times. Well keep us posted on what the Tech comes up with.
prboy1969 said:
Whenever I've had to use the code, it has worked on the first try. It does cause the device to reboot several times. Well keep us posted on what the Tech comes up with.
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will do. i have seen a number of people experience the issue I am going through, so hopefully this will solve it so that other users don't have to go through what I have been going through.
possum35 said:
will do. i have seen a number of people experience the issue I am going through, so hopefully this will solve it so that other users don't have to go through what I have been going through.
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I agree. This is probably the 5th I see someone posting saying that their network connectivity vanishes or is impaired after sending their phone into Samsung. Makes you wonder what the heck they exactly do to your phone.
The Thanks button is just to avoid "THANKS" posts in threads. Nothing more. Don't defeat the purpose of why it was introduced.
CNexus said:
I agree. This is probably the 5th I see someone posting saying that their network connectivity vanishes or is impaired after sending their phone into Samsung. Makes you wonder what the heck they exactly do to your phone.
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Seen plenty of these posts myself. Seems maybe some techs are damaging the antenna during phone disassembly and re assembly I would presume.??
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edfunkycold said:
Seen plenty of these posts myself. Seems maybe some techs are damaging the antenna during phone disassembly and re assembly I would presume.??
Sent from the future via Tapatalk 4
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Just did a search. Seems you are spot on. Quick search yielded way to many people reporting the same issue after sending a device in four repair.
TEAM MiK
MikROMs Since 3/13/11
edfunkycold said:
Seen plenty of these posts myself. Seems maybe some techs are damaging the antenna during phone disassembly and re assembly I would presume.??
The Samsung tech rep that I spoke to the last time was very confident in telling me that if I was receiving 3G, the fact that I was not receiving 4G LTE was not a phone issue, but a carrier issue. He said that the phone uses the same antenna to connect to both towers, so if you are connecting to one, then the antenna is not the issue.
I also found it interesting that Samsung's warranty DOES NOT cover phone replacements, per the Samsung rep. As he explained to me, they only repair phones and do not do phone swaps - those are done at the carrier level, which I find odd (how does a manufacturer not swap phones?)
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And you don't think the samsung rep might be misrepresenting something? If not he would be admitting fault.
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edfunkycold said:
And you don't think the samsung rep might be misrepresenting something? If not he would be admitting fault.
Sent from the future via Tapatalk 4
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Most definitely. That did and still has crossed my mind. I actually asked the tech rep from Samsung where I could find a blue print for the phone, as I was under the impression that they were 2 separate antennas, but he says none is available (obviously if I google it, I will find it).
possum35 said:
Most definitely. That did and still has crossed my mind. I actually asked the tech rep from Samsung where I could find a blue print for the phone, as I was under the impression that they were 2 separate antennas, but he says none is available (obviously if I google it, I will find it).
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Wanted to provide an update to anyone following my situation.
I received a call on tuesday from the sprint rep checking to see if there had been any changes to my LTE service. I told her that nothing had changed and I still had no LTE. She informed me that the status on my ticket said "PENDING" and that she would call me back. Unfortunately today came and went and I did not receive a call. I was very busy at work and did not have a chance to call Sprint. I will be calling them tomorrow to ser what the latest is.
I will hopefully have some update tomorrow.
possum35 said:
Wanted to provide an update to anyone following my situation.
I received a call on tuesday from the sprint rep checking to see if there had been any changes to my LTE service. I told her that nothing had changed and I still had no LTE. She informed me that the status on my ticket said "PENDING" and that she would call me back. Unfortunately today came and went and I did not receive a call. I was very busy at work and did not have a chance to call Sprint. I will be calling them tomorrow to ser what the latest is.
I will hopefully have some update tomorrow.
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Any more info? A friend of mine had the same issue and had to fight sprint left and right for an actual replacement of the device. When the phone was replaced (swapped) by sprint he had no more issues.
Sent from my SPH-L710 using XDA Premium HD app
invisibleikon said:
Any more info? A friend of mine had the same issue and had to fight sprint left and right for an actual replacement of the device. When the phone was replaced (swapped) by sprint he had no more issues.
Sent from my SPH-L710 using XDA Premium HD app
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This email will serve as the end of this thread. Unfortunately, I did not get the desired results I achieved.
After not hearing anything from the Sprint rep, I finally got fed up and called Sprint again on Friday. The rep who I spoke to said that he did not see a ticket on my account for the CMTS test. He did inform me that usually with these tickets, a rep will put it in, the technicians will go the tower and look at it, and the ticket will disappear and that they usually don't hear back (I found this extremely strange). After going back and forth, I finally hit my "hell with it" mode and decided to do the phone swap. After speaking with more customer service reps, I was able to get statement credits which would at least offset my $50 cost of replacing the phone.
My phone did come in on Tuesday, and I do now have 4G coverage. I am still extremely disappointed and frustrated with both companies, as I want to know why the phone was not working as opposed to just paying $50 and having it swapped. I am not the first person to have this issue, and sadly will not be the last. I now have a refurbished phone after only 4 months for no fault of my own.
I really like the phone, but I am going to have some serious thoughts when my contract is up in purchasing any future item from Samsung or re-upping with Sprint. I was given the runaround from both companies that left me extremely disappointed.
I wish whoever goes through an issue like this in the future better success. Believe me when I say I did a lot of research and really did everything I could on my end.
Thanks for everyone's input/attention.
I have tried 2 separate SIM cards both are Compatible, and the Phone and SIM activate perfectly fine on their end, but will not Connect to finish Activation on My end, Sprint store reps tried then tech support, then onto Advanced Tech Support, now it's off to an Tech Support Engineer, who is to call me to help find a solution, has anyone else had this issue? It will not finish a Data Profile Update or PRL on Wifi or anything, will not attempt to connect, they tried many different provisions as it was attempting NOTHING.
@Malvo365,
You have plenty of company, but few answers. Go here > http://forum.xda-developers.com/pixel-xl/help/sprint-users-able-to-activate-t3484169
cam30era said:
@Malvo365,
You have plenty of company, but few answers. Go here > http://forum.xda-developers.com/pixel-xl/help/sprint-users-able-to-activate-t3484169
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Thanks man I'll give it a shot, I thought we had to have it in their system before it worked.. plus they didn't try it so I never gave it a thought
Didn't work
The first Sprint store I went to, they told me they couldn't do it and I needed to call customer care to have a sim sent to me. There are two Sprint stores in my area. So I called the 2nd one and they said come on we been activating Pixels quite a bit. I told them what the other store said, he replied that they ain't that smart in that store lol. Anyways, in and out in 10 min and my pixel activated just fine. Maybe you have some hardware failure or some crap. My first HTC 10 wouldn't stay connected to the network, took it back and the new one worked great. Just my 2 cents.
Sent from my Pixel XL using Tapatalk
I've been trying, and they told me the phone has been blacklisted and can't be activated because it's registering as an HTC device (DUH!). I hate sprint.