I have a HTC desire which i bought off a friend, it was locked to 3G until i unlocked it from there company so that i can use my O2 pay monthly sim card.
First i knew that i will have problems setting up my MMS and Web Bolt Ons, in the end i managed to get them both working on my phone, now i have another serious issue,
I am not sure if everyone gets the same problem but i get Very Low reception when inside a building or office, when my Sony erricson w500 gets full reception , and my Webconnection is stuck on H and i have never got the 3G or all the other network gprs signals,
So can anyone help me in getting me them other Signals other then the H and rarely getting the E connection, and why i get low reception ?
Do i need a firm ware update or what ??
I have read aroudn the Net and some people say i might need to update my sim to a 3G web connection Sim , even thou mine is bought this year january?
and what is the differece if i left my mobile network on O2-uk other then the O2-uk(3G)
And my last question is what connection do i leave it on GSM.WCDMA AUTO which is what it is on now or WCDMA only ?
Related
this is a problem ive been trying to resolve with tmobile, to no avail.
basically the data network only seems to use gprs and not 3g or hsdpa, despite me being in an hsdpa area. my kaiser with another tmobile contract sim gets hsdpa speeds fine, as does the tp2 when its got the old sim in, but this new sim doesnt seem to allow it. it wont be a handset problem and its not a coverage problem, its as if its been disabled by tmobile. for the record both the contracts are identical. (the kaiser one has a few days left in it)
ive called and emailed tmobile frequently over the last week, but they dont seem to understand the problem and cant help. noone seems to have heard of hsdpa and the last phone call lasted over an hour, with the ending result being 'we dont know'
im aware that they might have to 'flick a switch' to enable it on my data plan, but cant quite communicate with them this.
anyone got any tips? could their be a particular number/email address i could use?
They probably indeed have to flick a switch. If all else fails, just request a new SIM from them saying this one broke or something.
Jamiewalshe said:
this is a problem ive been trying to resolve with tmobile, to no avail.
basically the data network only seems to use gprs and not 3g or hsdpa, despite me being in an hsdpa area. my kaiser with another tmobile contract sim gets hsdpa speeds fine, as does the tp2 when its got the old sim in, but this new sim doesnt seem to allow it. it wont be a handset problem and its not a coverage problem, its as if its been disabled by tmobile. for the record both the contracts are identical. (the kaiser one has a few days left in it)
ive called and emailed tmobile frequently over the last week, but they dont seem to understand the problem and cant help. noone seems to have heard of hsdpa and the last phone call lasted over an hour, with the ending result being 'we dont know'
im aware that they might have to 'flick a switch' to enable it on my data plan, but cant quite communicate with them this.
anyone got any tips? could their be a particular number/email address i could use?
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I have the same problem but on Orange Romania. The THC is unlocked and on the TytnII the SIM has worked perfectly but in the new TP2 no HSDPA. With another SIM from Vodafone the HSDPA is working.
ferim said:
I have the same problem but on Orange Romania. The THC is unlocked and on the TytnII the SIM has worked perfectly but in the new TP2 no HSDPA. With another SIM from Vodafone the HSDPA is working.
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You're not the only one facing this issue i see! I have had a Tmobile contract for years on the TytnII and ALWAYS had the HSDPA working fine. I got the Vodafone touch pro 2 and now the best i get is GPRS or 3G. trying the settings>all setting> advanced tab> did not help either. I guess T-mobile can enable or disable this at will especially if they can detect the device type is not a Tmobile one...
Sorry for the lame question but how do I know what my connection is? My icon with the bars changes to "3G" when I use data but I noticed a friend's phone shows "H" instead. I already have enabled HSDPA in the connection settings but still get 3G everywhere and never seen H on my phone so far.
Hi Guys, Had my Desire a couple of days now, contract with TMobile, UK and so far not once have I ever been able to receive a full 3g or H connection. I have travelled a radius of five miles around my home, still no joy. Connects to wifi ok but can only receive g signal out and about,making data and internet painfully slow as to become unuseable. My phone is connected to mobile network in settings. I am seriously considering returning phone under 7 day policy if this persists. Any solutions would be much appreciated.
Other phones with other carriers in my area work ok and according to TMobile web coverage checker states I live in good reception area.
Cheers.
It's possible your sim is faulty happened to my mum when she got her diamond
Joshseadog said:
Hi Guys, Had my Desire a couple of days now, contract with TMobile, UK and so far not once have I ever been able to receive a full 3g or H connection. I have travelled a radius of five miles around my home, still no joy. Connects to wifi ok but can only receive g signal out and about,making data and internet painfully slow as to become unuseable. My phone is connected to mobile network in settings. I am seriously considering returning phone under 7 day policy if this persists. Any solutions would be much appreciated.
Other phones with other carriers in my area work ok and according to TMobile web coverage checker states I live in good reception area.
Cheers.
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Try a different handset when they get them instore, might be a device fault.
Check your coverage? Make sure phone settings are set to dual and not just GSM only. I get none at work or home whatsoever. But the coverage checker tells me this anyway.
Joshseadog said:
Hi Guys, Had my Desire a couple of days now, contract with TMobile, UK and so far not once have I ever been able to receive a full 3g or H connection. I have travelled a radius of five miles around my home, still no joy. Connects to wifi ok but can only receive g signal out and about,making data and internet painfully slow as to become unuseable. My phone is connected to mobile network in settings. I am seriously considering returning phone under 7 day policy if this persists. Any solutions would be much appreciated.
Other phones with other carriers in my area work ok and according to TMobile web coverage checker states I live in good reception area.
Cheers.
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Click to collapse
Probably a stupid question but have you been on the T-Mobile website and put in your postcode to check the coverage in your area>?
Incase you haven't: http://www.t-mobile.co.uk/services/coverage/street-check/
Hope that helps...
and obviously make sure you have 3g on your account?
I'm with orange, and was told i only had a 2g sim card. it took 3 different customer service people until one agreed to send a new 3g one. Not a problem since.
I had a very similar issue.
For the first 2 days i had my handset, it picked up no 3G or H data ATALL. Like you travelled around in about 5/6 mile radius and got nothing. I called up and cancelled, no one told me why or how it could happen, so i proceeded to cancel.
The next morning, i picked the handset up as i was going out, and to my surprise there it was sitting on 3G. Now the night before, i played with just about every setting under Settings > Wireless & Networks > Mobile Networks, Network Mode/Network operators, always-on mobile connection, the lot. Took the sim out, rebooted the phone. messing with those options, or possibly turning them on or off for a specific amount of time may have affected my phone.
The same day i poped into a T-Mobile store where the woman told me hat it could have been down to the SIM not being fully activated, incase a postman stole it for whatever reason.. However, once i got back home i called T-Mobile up again, to cancel the cancelation, which was easy as pie. I told him what i was told in-store he looked up my account and said nothing should have changed as it should have been good to go from the 26th (i received it 29th). I had also noticed just before calling T-Mobile, that 150 from my mobile phone would not connect to T-Mobile, because of that the guy on the phone reset some stuff on ym account their end, told me to reboot my phone, and since then, i've had 3G/H flawlessly and 150 works without problem.
Maybe give them a call and they can help you. Or play with those settings like mad.
I should say ive had randon data drop outs and disconnections even in good signal areas not sure if its normal or my sim or phone
Hi Guys, Thanks for the input. Problem now solved, TMobile re sent connection settings down to my phone, now solid 3g or H around my area except indoors or close to my house. Now very happy, am now starting to love this phone.
Cheers
So i've had the HTC Desire for a week now and i'm starting to think there's either an issue with the phone or with the T-mobile (UK) network.
When the phone shows 'H' , browsing the net, downloading, or using the marketplace is a snap.
However, when this dips to 3G, either no data seems to be relayed to the phone or it does so incredibly slowly.
This means, web pages or marketplace often ask me to retry as no data connection is available.
I don't think it's a signal strength issue as i have 3bars when connecting under 3G.
Has anyone else experienced this?
*(worth noting that i got the latest OTA update pushed out today , and still have the issue)
*(Posted this in the UK tmobile forum too, to see if tmob have anything to say)
ninjakettle said:
So i've had the HTC Desire for a week now and i'm starting to think there's either an issue with the phone or with the T-mobile (UK) network.
When the phone shows 'H' , browsing the net, downloading, or using the marketplace is a snap.
However, when this dips to 3G, either no data seems to be relayed to the phone or it does so incredibly slowly.
This means, web pages or marketplace often ask me to retry as no data connection is available.
I don't think it's a signal strength issue as i have 3bars when connecting under 3G.
Has anyone else experienced this?
*(worth noting that i got the latest OTA update pushed out today , and still have the issue)
*(Posted this in the UK tmobile forum too, to see if tmob have anything to say)
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It is the Network.
Hero / G2 owners have had lot's of issues and last week I was in Europe with my Desire and I had 100% perfect connection 99% on H Speed (even on the underground!)
Came back here and 3G simply does not work anywhere near as good or actually at all!
H or G2 only it seems.
T-Mobile Customer Service feel that not having 3G is fine and acceptable as you are not paying for 3G and they are meeting their requirements of providing the ability to make calls, send text's and have net acces via 2G.
- cheers for that info. I've actually seen the issues with the G2 (hero) you mention on the Tmob forums. Can't believe so many users are being ignored.
Just disgraceful. I wish i knew this before signing up with them. I can't get H in my office, only 3G and it's useless
Is this network issue location specific, or does it affect of the UK? Presumably London or another major city shouldn't have this issue.
I live and work in central london.
Calll TM up I had a new QOS policy applied to my account and also I was told the MMS settings were affecting my speed.. I used speedtest.net app to see what speed I had no more than 300k on both 3G and HSPDA.. It is now fluctuating between 1500k and 2300k
They are still looking in to my issue thats why it keeps fluctuating..
Defo worth giving them a call
any updates ninjak?
i was VERY tempted to get T-mobile deal on this but now im not so certain...
Hmmm, my connection has been perfect no connection drops...ironic my BT line has gone fault (pretty much dead) and im using my Desire to tether internet on t-mobiles network till they come fix my landline on monday...so yeah no problems here
zMastaa said:
Hmmm, my connection has been perfect no connection drops...ironic my BT line has gone fault (pretty much dead) and im using my Desire to tether internet on t-mobiles network till they come fix my landline on monday...so yeah no problems here
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Where abouts in Manchester are you based? The coverage in my neck of the woods is shady to say the least.
Central......Ardwick (Apollo Theatre)
Having the same issues on T-Mobile Netherlands lately. It already started with my G2. But with the Desire I constantly need to retry... Let's hope we don't have faulty handsets...
I don't seem to have any problems downloading when I have the 3g or H symbol, but occasionally those symbols disappear altogether suggesting the mobile network option is turned off, but its not and it still shows 3/4 bars suggesting it has a signal. I had to reset my phone this afternoon so I could actually use data, bit annoying really.
^ sorry double post..
anyone in milton keynes? with first hand experience?
Can anyone confirm what actually happens when you lose connection to the net via 3G?
My browser has "hung" a few times - page will stop loading, and neither a refresh choosing a link from bookmarks will work. In fact this stops my browsing completely - even using Advance Task Killer to kill the browser doesn't solve the problem, and I have to reboot the phone.
Are these the symptoms people are seeing here, or something else? I didnt notice at the time whether I had the 3G symbok, or the H.
T-Mobile is really bad network i was stuck with them for 18 months on my G1 poor mobile internet and phone signal, once i download some app for it, which tells you with a noise when you loose your signal. omg had to uninstall the app becasue it went off so many times. Now on vodafone with my HTC Desire much better in the warrington (in middle of manchester and liverpool) area. A while back my dad said T-Mobile used to be that bad he had to go into the garden to make a call..
There seems to be something wrong with the settings IMO.
HSDPA is nowhere near as fast as it should be I don't think. There was a topic saying if you change the APN you get faster internet but I didn't try it.
Does anyone have the TMobile handset, but flashed a generic ROM?
Does this problem still exist with the generic ROM?
I want to stay with TMobile as the prices are easily better than anyone else, but NOT if this internet/data problem persists. I would rather pay the extra £100 to Vodafone over the course of 18mths to get solid data connection.
I will be rooting my phone when the method is made public/reliable etc, so want to know if this problem goes away.
setspeed said:
Does anyone have the TMobile handset, but flashed a generic ROM?
Does this problem still exist with the generic ROM?
I want to stay with TMobile as the prices are easily better than anyone else, but NOT if this internet/data problem persists. I would rather pay the extra £100 to Vodafone over the course of 18mths to get solid data connection.
I will be rooting my phone when the method is made public/reliable etc, so want to know if this problem goes away.
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snap this Question needs an answer please
Anyone else looking forward to the T-Mobile Orange merger? Hopefully I'll end up with Orange's coverage on their street checker, haha.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
hi,
i am trying to use the internet on my phone and its has the 3g and H sighn that means there is cv internet but when i load up a site it says
ERROR
Time and date and generated by orange
My Orange mobile internet this morning isn't working either.
Yep, seems like the 3G ICAP servers are down or something? I still use 3g to get my data that doesn't use http protocols but if you want to surf it looks like you're stuck on 2G for the moment x.x
Back up again!
mines been flakey too, from what i've heard this is all part of the T-Mobile/Orange merger. they keep twiddling with the masts and the 3g signal drops for a bit. If it really effects you ring up and complain, it should be good for a discount that month since your not getting the full service you're paying for. me?...I'll just ride it out.
Until today I had never picked up a 3G network within about 5 miles of my house. Today I saw HSDPA!! But it seems to have gone now...
I have my Desire on Three UK network. It used to fall back to a 2G signal when there was no 3g coverage, for example when I am at home.
I noticed yesterday that my phone just wouldn't get a signal in the house, I then checked my old N95 which still has a Three Uk sim card and same problem.
Anyway I went to work and same issue inside the office. Can get a 3g signal when there is one but no 2g signal.
I deceided to phone up Three customer service to see if there was a fault or something but no real help there apart from they said they would report what I said to their technical team.
I then come home and look on the net and see things like this....
http://www.gogadgetnews.com/2010/11/08/3-starts-killing-off-2g-coverage/
Is anyone else experiencing similar problems ?
If they have switched of 2g here then I am fuming as it means I cant receive any calls at home !!
The 3 network hate to 2 use 2g because thay have to pay 02 to piggy back on there network
Sent from my HTC Desire using XDA App
tidy said:
The 3 network hate to 2 use 2g because thay have to pay 02 to piggy back on there network
Sent from my HTC Desire using XDA App
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They used to use O2, but they switched to Orange some years ago.
If you no longer get a signal at home or work you may be able to get out of your contract.
Regards,
Dave
Yes. so much so i have got out of my contract eary without penatly, over the last 6 months the 3g transmiter works for a few days every time thay fix it.
Thay have turned off 2g now a quick look on Google will fill you in with the information.