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Hi Guys, Had my Desire a couple of days now, contract with TMobile, UK and so far not once have I ever been able to receive a full 3g or H connection. I have travelled a radius of five miles around my home, still no joy. Connects to wifi ok but can only receive g signal out and about,making data and internet painfully slow as to become unuseable. My phone is connected to mobile network in settings. I am seriously considering returning phone under 7 day policy if this persists. Any solutions would be much appreciated.
Other phones with other carriers in my area work ok and according to TMobile web coverage checker states I live in good reception area.
Cheers.
It's possible your sim is faulty happened to my mum when she got her diamond
Joshseadog said:
Hi Guys, Had my Desire a couple of days now, contract with TMobile, UK and so far not once have I ever been able to receive a full 3g or H connection. I have travelled a radius of five miles around my home, still no joy. Connects to wifi ok but can only receive g signal out and about,making data and internet painfully slow as to become unuseable. My phone is connected to mobile network in settings. I am seriously considering returning phone under 7 day policy if this persists. Any solutions would be much appreciated.
Other phones with other carriers in my area work ok and according to TMobile web coverage checker states I live in good reception area.
Cheers.
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Click to collapse
Try a different handset when they get them instore, might be a device fault.
Check your coverage? Make sure phone settings are set to dual and not just GSM only. I get none at work or home whatsoever. But the coverage checker tells me this anyway.
Joshseadog said:
Hi Guys, Had my Desire a couple of days now, contract with TMobile, UK and so far not once have I ever been able to receive a full 3g or H connection. I have travelled a radius of five miles around my home, still no joy. Connects to wifi ok but can only receive g signal out and about,making data and internet painfully slow as to become unuseable. My phone is connected to mobile network in settings. I am seriously considering returning phone under 7 day policy if this persists. Any solutions would be much appreciated.
Other phones with other carriers in my area work ok and according to TMobile web coverage checker states I live in good reception area.
Cheers.
Click to expand...
Click to collapse
Probably a stupid question but have you been on the T-Mobile website and put in your postcode to check the coverage in your area>?
Incase you haven't: http://www.t-mobile.co.uk/services/coverage/street-check/
Hope that helps...
and obviously make sure you have 3g on your account?
I'm with orange, and was told i only had a 2g sim card. it took 3 different customer service people until one agreed to send a new 3g one. Not a problem since.
I had a very similar issue.
For the first 2 days i had my handset, it picked up no 3G or H data ATALL. Like you travelled around in about 5/6 mile radius and got nothing. I called up and cancelled, no one told me why or how it could happen, so i proceeded to cancel.
The next morning, i picked the handset up as i was going out, and to my surprise there it was sitting on 3G. Now the night before, i played with just about every setting under Settings > Wireless & Networks > Mobile Networks, Network Mode/Network operators, always-on mobile connection, the lot. Took the sim out, rebooted the phone. messing with those options, or possibly turning them on or off for a specific amount of time may have affected my phone.
The same day i poped into a T-Mobile store where the woman told me hat it could have been down to the SIM not being fully activated, incase a postman stole it for whatever reason.. However, once i got back home i called T-Mobile up again, to cancel the cancelation, which was easy as pie. I told him what i was told in-store he looked up my account and said nothing should have changed as it should have been good to go from the 26th (i received it 29th). I had also noticed just before calling T-Mobile, that 150 from my mobile phone would not connect to T-Mobile, because of that the guy on the phone reset some stuff on ym account their end, told me to reboot my phone, and since then, i've had 3G/H flawlessly and 150 works without problem.
Maybe give them a call and they can help you. Or play with those settings like mad.
I should say ive had randon data drop outs and disconnections even in good signal areas not sure if its normal or my sim or phone
Hi Guys, Thanks for the input. Problem now solved, TMobile re sent connection settings down to my phone, now solid 3g or H around my area except indoors or close to my house. Now very happy, am now starting to love this phone.
Cheers
So i've had the HTC Desire for a week now and i'm starting to think there's either an issue with the phone or with the T-mobile (UK) network.
When the phone shows 'H' , browsing the net, downloading, or using the marketplace is a snap.
However, when this dips to 3G, either no data seems to be relayed to the phone or it does so incredibly slowly.
This means, web pages or marketplace often ask me to retry as no data connection is available.
I don't think it's a signal strength issue as i have 3bars when connecting under 3G.
Has anyone else experienced this?
*(worth noting that i got the latest OTA update pushed out today , and still have the issue)
*(Posted this in the UK tmobile forum too, to see if tmob have anything to say)
ninjakettle said:
So i've had the HTC Desire for a week now and i'm starting to think there's either an issue with the phone or with the T-mobile (UK) network.
When the phone shows 'H' , browsing the net, downloading, or using the marketplace is a snap.
However, when this dips to 3G, either no data seems to be relayed to the phone or it does so incredibly slowly.
This means, web pages or marketplace often ask me to retry as no data connection is available.
I don't think it's a signal strength issue as i have 3bars when connecting under 3G.
Has anyone else experienced this?
*(worth noting that i got the latest OTA update pushed out today , and still have the issue)
*(Posted this in the UK tmobile forum too, to see if tmob have anything to say)
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Click to collapse
It is the Network.
Hero / G2 owners have had lot's of issues and last week I was in Europe with my Desire and I had 100% perfect connection 99% on H Speed (even on the underground!)
Came back here and 3G simply does not work anywhere near as good or actually at all!
H or G2 only it seems.
T-Mobile Customer Service feel that not having 3G is fine and acceptable as you are not paying for 3G and they are meeting their requirements of providing the ability to make calls, send text's and have net acces via 2G.
- cheers for that info. I've actually seen the issues with the G2 (hero) you mention on the Tmob forums. Can't believe so many users are being ignored.
Just disgraceful. I wish i knew this before signing up with them. I can't get H in my office, only 3G and it's useless
Is this network issue location specific, or does it affect of the UK? Presumably London or another major city shouldn't have this issue.
I live and work in central london.
Calll TM up I had a new QOS policy applied to my account and also I was told the MMS settings were affecting my speed.. I used speedtest.net app to see what speed I had no more than 300k on both 3G and HSPDA.. It is now fluctuating between 1500k and 2300k
They are still looking in to my issue thats why it keeps fluctuating..
Defo worth giving them a call
any updates ninjak?
i was VERY tempted to get T-mobile deal on this but now im not so certain...
Hmmm, my connection has been perfect no connection drops...ironic my BT line has gone fault (pretty much dead) and im using my Desire to tether internet on t-mobiles network till they come fix my landline on monday...so yeah no problems here
zMastaa said:
Hmmm, my connection has been perfect no connection drops...ironic my BT line has gone fault (pretty much dead) and im using my Desire to tether internet on t-mobiles network till they come fix my landline on monday...so yeah no problems here
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Where abouts in Manchester are you based? The coverage in my neck of the woods is shady to say the least.
Central......Ardwick (Apollo Theatre)
Having the same issues on T-Mobile Netherlands lately. It already started with my G2. But with the Desire I constantly need to retry... Let's hope we don't have faulty handsets...
I don't seem to have any problems downloading when I have the 3g or H symbol, but occasionally those symbols disappear altogether suggesting the mobile network option is turned off, but its not and it still shows 3/4 bars suggesting it has a signal. I had to reset my phone this afternoon so I could actually use data, bit annoying really.
^ sorry double post..
anyone in milton keynes? with first hand experience?
Can anyone confirm what actually happens when you lose connection to the net via 3G?
My browser has "hung" a few times - page will stop loading, and neither a refresh choosing a link from bookmarks will work. In fact this stops my browsing completely - even using Advance Task Killer to kill the browser doesn't solve the problem, and I have to reboot the phone.
Are these the symptoms people are seeing here, or something else? I didnt notice at the time whether I had the 3G symbok, or the H.
T-Mobile is really bad network i was stuck with them for 18 months on my G1 poor mobile internet and phone signal, once i download some app for it, which tells you with a noise when you loose your signal. omg had to uninstall the app becasue it went off so many times. Now on vodafone with my HTC Desire much better in the warrington (in middle of manchester and liverpool) area. A while back my dad said T-Mobile used to be that bad he had to go into the garden to make a call..
There seems to be something wrong with the settings IMO.
HSDPA is nowhere near as fast as it should be I don't think. There was a topic saying if you change the APN you get faster internet but I didn't try it.
Does anyone have the TMobile handset, but flashed a generic ROM?
Does this problem still exist with the generic ROM?
I want to stay with TMobile as the prices are easily better than anyone else, but NOT if this internet/data problem persists. I would rather pay the extra £100 to Vodafone over the course of 18mths to get solid data connection.
I will be rooting my phone when the method is made public/reliable etc, so want to know if this problem goes away.
setspeed said:
Does anyone have the TMobile handset, but flashed a generic ROM?
Does this problem still exist with the generic ROM?
I want to stay with TMobile as the prices are easily better than anyone else, but NOT if this internet/data problem persists. I would rather pay the extra £100 to Vodafone over the course of 18mths to get solid data connection.
I will be rooting my phone when the method is made public/reliable etc, so want to know if this problem goes away.
Click to expand...
Click to collapse
snap this Question needs an answer please
Anyone else looking forward to the T-Mobile Orange merger? Hopefully I'll end up with Orange's coverage on their street checker, haha.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
http://www.petitionspot.com/petitions/tmobile3g/#signForm
People from the T-Mob forum hacked off by this ongoing issue have setup a petition.
Please sign if you are affected or support having this problem fixed!
They're merging with Orange in a matter of months... why would they do something now?
brummiesteven said:
They're merging with Orange in a matter of months... why would they do something now?
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Click to collapse
I was about to say that, in fact the reason I never moved over to a better T-Mobile deal was because of the crap 3g.
Speaking to orange when I upgraded to the Desire last week they reckon it will take 18 months to integrate the network so I cant see T-Mobile doing anything when plans are all ready in the pipe line
I think you should read your T's & C's, just because you have a phone, they have a network, there is no gurantee of service....
T-Mobile are currently merging their 3g network with 3UK's 3g network and that is on going and has been for 2 years.
The merger of Orange and T-Mobile will not bring about any overnight changes. In fact it may be a year or longer before any works are undertaken to merge the networks and once started it could take a year or two to complete.
I'm currently using my T-Mobile SIM in my Desire, and it's all working perfectly.. 3G is blazingly fast, MMS and SMS messages are good, calls are clear with zero drop outs.
Sounds to me like it's just a bunch of people who didn't check the coverage maps...
FloatingFatMan said:
I'm currently using my T-Mobile SIM in my Desire, and it's all working perfectly.. 3G is blazingly fast, MMS and SMS messages are good, calls are clear with zero drop outs.
Sounds to me like it's just a bunch of people who didn't check the coverage maps...
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Click to collapse
untrue. I'm in central london, as are other users and the coverage map shows my home and office locations as 'excellent'
ninjakettle said:
untrue. I'm in central london, as are other users and the coverage map shows my home and office locations as 'excellent'
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Hi Ninja,
I work in mobile comms, mainly R&D for my companies mobile technologies for using data capture devices out on the roads. The main issues we have found with trying to transfer data in built up areas are because they are built up areas. We work in London and Birmingham and to say the least the 3G coverage we find is really sporadic, this is mainly due to the high rise buildings blocking and bouncing the signal all over the place, it has nothing to do with network coverage its just the way it is in.
Hmm, this is making me a little nervous.
I'm getting concerned about T-Mob coverage, as I've been trying to sign up as a new customer.
Hrm. Should I be cancelling ASAP?
langers1 said:
Hi Ninja,
I work in mobile comms, mainly R&D for my companies mobile technologies for using data capture devices out on the roads. The main issues we have found with trying to transfer data in built up areas are because they are built up areas. We work in London and Birmingham and to say the least the 3G coverage we find is really sporadic, this is mainly due to the high rise buildings blocking and bouncing the signal all over the place, it has nothing to do with network coverage its just the way it is in.
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Click to collapse
I can accept that langers- but the issue myself and these folk are having is that while the HSDPA connection is fine (blisteringly fast at times), 3G is non-existent. If only it were sporadic.
I was in Bath for my easter break and had the same issue there. HSDPA was great. 3G was non-existent.
sobrique said:
Hmm, this is making me a little nervous.
I'm getting concerned about T-Mob coverage, as I've been trying to sign up as a new customer.
Hrm. Should I be cancelling ASAP?
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Click to collapse
TBH Sobrique if you live in a city then all the providers will have the same problem, my company has used O2 and Orange and they both suffered from urban signal degradation. Being on Orange when I have been out and about I am pretty confidant I will get a signal where I am going, this includes sitting on top of a mountain in the lake district uploading my fb photos I have taken 30secs earlier. Best bet all ways check the coverage maps but bare in mind you will all ways have probs in the city (where u can usually pick up free wifi)
I've never had any such problems in Birmingham?
ninjakettle said:
untrue. I'm in central london, as are other users and the coverage map shows my home and office locations as 'excellent'
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Click to collapse
You're either in a poor reception area, are suffering from the same kind of "canyoning" that messes up GPS, or something nearby is interfering with your signal.
T-Mobiles network is generally fine, and certainly isn't deserving of anything as silly as a petition.
Have you tried other network SIMs?
phone is locked. so i can't try other sims. Look, if you visit the tmobile thread, their tech staff have posted and said there is an issue. They know there's an issue and they're investigating. It's no ones imagination or location. As i've said, i've moved around london and the uk quite a bit. I find the problem everywhere.
So it's either our particular handsets or something more. I'm happy you have no issues, but don't dismiss those that have. I'm not endorsing the petition, i can just identify with the problem. I'd like T-mobile to address it.
ninjakettle said:
I can accept that langers- but the issue myself and these folk are having is that while the HSDPA connection is fine (blisteringly fast at times), 3G is non-existent. If only it were sporadic.
I was in Bath for my easter break and had the same issue there. HSDPA was great. 3G was non-existent.
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Click to collapse
You HAVE to have 3g service to get HSDPA, it is a function of a 3g network. If it wasn't then you've found 2.75g as you got HSDPA in a 2g area if there was no 3g
beaker656 said:
You HAVE to have 3g service to get HSDPA, it is a function of a 3g network.
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Click to collapse
Someone more technical than myself would have to confirm that. All i know is that the phone connects under these different states and displays one of the following...
G - GPRS
E - Edge
3G - 3G
H - HSDPA (or 3.5g as it's sometimes known)
Yes, the last two are under the 3g family, but they must operate under a different..."band"?
I'm saying that when "3G" shows on the screen - nothing. When "H" does, all is well.
I use T-Mobile in London , used it on my G2 and now the Desire. Never had any major issues with it. I often watch you tube on the train home and its generally pretty good until I go in a tunnel.
You dont tend to hang around in tunnels do you?
My phone worked perfectly in Vienna including in the Underground stations and trains. Come back to London / SE same old problems no 3G connection.
Are people actually aware of the issue who are saying it works all ok?
paulruk said:
I use T-Mobile in London , used it on my G2 and now the Desire. Never had any major issues with it. I often watch you tube on the train home and its generally pretty good until I go in a tunnel.
You dont tend to hang around in tunnels do you?
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Heh, no
Thanks for posting though, it's just as interesting to hear people on Desire's and G2's that don't have the issue.
The thing is that i have excellent data connection when on 'H', video's browsing, etc. It's when it dips to 3G that the problem happens. This dip happens more in my office location. I'm listening to the guys who say this could be "canyoning" etc. But it's a puzzler that 'H' from the same spot is perfect, whilst '3g' is dead.
It doesn't affect me hugely as it will always eventually flick over to H, but there's a lot of time wasted, waiting for it to do just that.
langers1 said:
TBH Sobrique if you live in a city then all the providers will have the same problem, my company has used O2 and Orange and they both suffered from urban signal degradation. Being on Orange when I have been out and about I am pretty confidant I will get a signal where I am going, this includes sitting on top of a mountain in the lake district uploading my fb photos I have taken 30secs earlier. Best bet all ways check the coverage maps but bare in mind you will all ways have probs in the city (where u can usually pick up free wifi)
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Click to collapse
I've been Vodafone with a Touch Pro, and it's worked ok. I've checked coverage, it looks good. Seen some complaints re Vodafone, and some re T-Mobile, but am slightly concerned about there being a 'tech problems on T-Mob' petition.
ninjakettle said:
Someone more technical than myself would have to confirm that. All i know is that the phone connects under these different states and displays one of the following...
G - GPRS
E - Edge
3G - 3G
H - HSDPA (or 3.5g as it's sometimes known)
Yes, the last two are under the 3g family, but they must operate under a different..."band"?
I'm saying that when "3G" shows on the screen - nothing. When "H" does, all is well.
Click to expand...
Click to collapse
In Vienna I actually got Edge once come up and the rest of the time it was HSDPA and on the odd go 3G (working)
Ok so I got the Desire
My connection keeps switching from 3G to HSDPA every couple of seconds this is causing all sorts of issue for me.. Any body else have this issue? I might take the handset back for the 4th time
Happens to me as well mate, its due to having a low 3g/hsdpa signal... My one where i live constantly changes between 3g/hsdpa and G. But when i go into central london, it stays H its due to the signal quality in the area, not with your phone mate
JD
I second that, it switches all the time in my home and never downloads on 3G. I thought this was an issue with the phone, then at a party I couldn't get H but got 3G and it downloaded data fine.
I'm hoping that they increase the signal strength and coverage over the years, but i'm pretty satisfied thus far.
At least you see a 3G and a HSPDA connection... I have never seen past GPRS on mine. Fastest it's been is 25kbps dl and ul with 577ms ping so I can only ever use WiFi. So much for navigation.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
i have a fairly weak area too and left my phone on auto thinking this was best. however, having selected 3g only, i have noted a much improved data connection and none of this messing about going from one to another! maybe worth a try for your area.
The two main places i use the connection are at home and work and in both my connection speed varies according to where i am .If i sit on the right hand couch in my living room then i just about get 3g but if i move 10 ft across the room i get full HSPDA(the same situation occured with my iphone)and i have yet to find out the reason.
If you want to find out how you are serviced then visit w w w. sitefinder . ofcom . org . uk/ just remove the gaps
hi
My understanding is that when there is minimal date transfer (basically just connected to network) it shows 3G but when any data transfer takes place e.g., opening webpage or market etc etc, the connection changes to HSDPA to download at faster rate
But i may be wrong
I have the same prob, and already opened topic about it, and i see few others opend some more..
Basicly having my old HTC HD aside with Desire, HD connects to 3g, and Desire is jumping around from 3G and a HSPDA and it doesnt wana connect to 3g, same happnes with a HTC Legend phone who 2 of my friends have.
Hoping you could help me.
I switched from o2 to orange and got a desire in april. one of the first things I did was debrand it, now I'm running defrost. The problem is, it's never worked properly and I'm getting sick of it, so it's going back to orange. My problem is that I can get internet fine on GPRS and HSDPA, I've never seen the EDGE symbol and if I'm only on 3G (not HSDPA) I cannot get any data at all (ever).
I've tried every radio in existence, does anyone else have this problem?
Anyway, I called tech support earlier and they asked do I have 3G symbol in upper or lower case. I can't remember how it looks on the stock orange rom, I know hsdpa is 3G+ but besides that I can't remember whether it's upper or lower case. Could someone please let me know.
Also, anyone got a link for the stock orange rom?
Pretty sure it is all uppercase.
+1 to uppercase. Lots of people have the same problem. I have in some situations been able to use UMTS 3G but 90% of the time it just stalls for ten seconds and then reverts to GPRS o HSDPA. Since I've been away from the city, I've started getting EDGE connections quite frequently.
Orange data seems extremely unstable for me. Especially annoying when im with someone and i tell them "oh let me just check google maps" and then nothing happens even though i've got full signal and H/3G.
Same here in Glasgow.
Debranded Orange with stock ROM and I can often have full 3G+/H coverage but no data throughput
This is an inherant problem though, even though you may have four bars of signal from the local cell, there's no guarantee of any data bandwidth on that cell.
Think of it like my home network:
I have an Apple Airport Wi-Fi base station providing my wireless network.
I then connect it this into my DSL router via an ethernet cable.
Now, even if my DSL connection is down, the router is fully utilised, down, or the ethernet cable to the Airport is down - my Desire, iPod Touch, Laptop etc will all display full wireless connectivity, but I can't do any browsing on them
Thanks guys, I knew there were widespread problems but didn't know whether or not everyone had the same symptoms. Pretty irritating, I'm getting pretty sick of not being able to rely on my phone! I had an unlocked g1 on o2 previously and in comparison it was awesome. I'm definitely going to tell Orange this isn't good enough.
Sadly, I don't think getting a replacement is going to help. Completely spoils an otherwise amazing phone.
I'll never recommend thus to anyone!
Phone> "*#*#4636#*#* >phone information > preferred network type > GSM Auto (PRL)
That did it for me
Sent from my HTC Desire using XDA App
I had the same problem. My advise to you all is do what I did, call Orange executive office, tell them the problem and that you'd like to cancel your contract because they are not supplying what you pay for. Then go to tmob, and get the same contract, except the mobile internet works 100% of the time. Just a heads up, I had an 8 month battle with Orange over this. Now on tmob, and I've never been happier.
I bet if you phone customer services over this they'll say "we've never heard of this issue before" even though they've heard it loads. Orange are not acknowledging the problem exists.
PS I hate Orange (incase you couldn't tell!)
Sent from my HTC Desire using XDA App
Thanks, that's good to know. I've had some experience of what the exec customer complaints team do at work -its a very effective route!
Sent from my HTC Desire using XDA App