Develop Bugs

No 3G or H Signals

Hi Guys, Had my Desire a couple of days now, contract with TMobile, UK and so far not once have I ever been able to receive a full 3g or H connection. I have travelled a radius of five miles around my home, still no joy. Connects to wifi ok but can only receive g signal out and about,making data and internet painfully slow as to become unuseable. My phone is connected to mobile network in settings. I am seriously considering returning phone under 7 day policy if this persists. Any solutions would be much appreciated.
Other phones with other carriers in my area work ok and according to TMobile web coverage checker states I live in good reception area.
Cheers.

It's possible your sim is faulty happened to my mum when she got her diamond

Joshseadog said:
Hi Guys, Had my Desire a couple of days now, contract with TMobile, UK and so far not once have I ever been able to receive a full 3g or H connection. I have travelled a radius of five miles around my home, still no joy. Connects to wifi ok but can only receive g signal out and about,making data and internet painfully slow as to become unuseable. My phone is connected to mobile network in settings. I am seriously considering returning phone under 7 day policy if this persists. Any solutions would be much appreciated.
Other phones with other carriers in my area work ok and according to TMobile web coverage checker states I live in good reception area.
Cheers.
Click to expand...
Click to collapse
Try a different handset when they get them instore, might be a device fault.

Check your coverage? Make sure phone settings are set to dual and not just GSM only. I get none at work or home whatsoever. But the coverage checker tells me this anyway.

Joshseadog said:
Hi Guys, Had my Desire a couple of days now, contract with TMobile, UK and so far not once have I ever been able to receive a full 3g or H connection. I have travelled a radius of five miles around my home, still no joy. Connects to wifi ok but can only receive g signal out and about,making data and internet painfully slow as to become unuseable. My phone is connected to mobile network in settings. I am seriously considering returning phone under 7 day policy if this persists. Any solutions would be much appreciated.
Other phones with other carriers in my area work ok and according to TMobile web coverage checker states I live in good reception area.
Cheers.
Click to expand...
Click to collapse
Probably a stupid question but have you been on the T-Mobile website and put in your postcode to check the coverage in your area>?
Incase you haven't: http://www.t-mobile.co.uk/services/coverage/street-check/
Hope that helps...

and obviously make sure you have 3g on your account?
I'm with orange, and was told i only had a 2g sim card. it took 3 different customer service people until one agreed to send a new 3g one. Not a problem since.

I had a very similar issue.
For the first 2 days i had my handset, it picked up no 3G or H data ATALL. Like you travelled around in about 5/6 mile radius and got nothing. I called up and cancelled, no one told me why or how it could happen, so i proceeded to cancel.
The next morning, i picked the handset up as i was going out, and to my surprise there it was sitting on 3G. Now the night before, i played with just about every setting under Settings > Wireless & Networks > Mobile Networks, Network Mode/Network operators, always-on mobile connection, the lot. Took the sim out, rebooted the phone. messing with those options, or possibly turning them on or off for a specific amount of time may have affected my phone.
The same day i poped into a T-Mobile store where the woman told me hat it could have been down to the SIM not being fully activated, incase a postman stole it for whatever reason.. However, once i got back home i called T-Mobile up again, to cancel the cancelation, which was easy as pie. I told him what i was told in-store he looked up my account and said nothing should have changed as it should have been good to go from the 26th (i received it 29th). I had also noticed just before calling T-Mobile, that 150 from my mobile phone would not connect to T-Mobile, because of that the guy on the phone reset some stuff on ym account their end, told me to reboot my phone, and since then, i've had 3G/H flawlessly and 150 works without problem.
Maybe give them a call and they can help you. Or play with those settings like mad.

I should say ive had randon data drop outs and disconnections even in good signal areas not sure if its normal or my sim or phone

Hi Guys, Thanks for the input. Problem now solved, TMobile re sent connection settings down to my phone, now solid 3g or H around my area except indoors or close to my house. Now very happy, am now starting to love this phone.
Cheers

Q for vodafone UK users...

Anyone got 3G reception at all? My phone is 2G only all the time even though I live in a 3G area. It's set to GSM and whatever the other is auto so I would've thought it should change when it can?

do you have a 3g sim?

Yes as I've just taken it from my HD2

May/may not be relevant:
I have just taken out a contract with TMobile. Their Street Check tool (which allows you to view 2G/3G service in your area) said "Good" for 3G, however when I put my new sim in the Desire at home I was only getting a 2G connection. Was not happy.
Now, a few days later, I am getting 3-4 bars of 3G at home. I don't know what has changed, whether it was a network issue or a handset issue.
Sorry, I know that doesn't help you but I thought I'd share anyway!

After all that, just got 'H' in my flat so perhaps it was a SIM card issue?? Weird...happy though!!

T-mobile UK - Poor or no data connection under 3G

So i've had the HTC Desire for a week now and i'm starting to think there's either an issue with the phone or with the T-mobile (UK) network.
When the phone shows 'H' , browsing the net, downloading, or using the marketplace is a snap.
However, when this dips to 3G, either no data seems to be relayed to the phone or it does so incredibly slowly.
This means, web pages or marketplace often ask me to retry as no data connection is available.
I don't think it's a signal strength issue as i have 3bars when connecting under 3G.
Has anyone else experienced this?
*(worth noting that i got the latest OTA update pushed out today , and still have the issue)
*(Posted this in the UK tmobile forum too, to see if tmob have anything to say)

ninjakettle said:
So i've had the HTC Desire for a week now and i'm starting to think there's either an issue with the phone or with the T-mobile (UK) network.
When the phone shows 'H' , browsing the net, downloading, or using the marketplace is a snap.
However, when this dips to 3G, either no data seems to be relayed to the phone or it does so incredibly slowly.
This means, web pages or marketplace often ask me to retry as no data connection is available.
I don't think it's a signal strength issue as i have 3bars when connecting under 3G.
Has anyone else experienced this?
*(worth noting that i got the latest OTA update pushed out today , and still have the issue)
*(Posted this in the UK tmobile forum too, to see if tmob have anything to say)
Click to expand...
Click to collapse
It is the Network.
Hero / G2 owners have had lot's of issues and last week I was in Europe with my Desire and I had 100% perfect connection 99% on H Speed (even on the underground!)
Came back here and 3G simply does not work anywhere near as good or actually at all!
H or G2 only it seems.
T-Mobile Customer Service feel that not having 3G is fine and acceptable as you are not paying for 3G and they are meeting their requirements of providing the ability to make calls, send text's and have net acces via 2G.

- cheers for that info. I've actually seen the issues with the G2 (hero) you mention on the Tmob forums. Can't believe so many users are being ignored.
Just disgraceful. I wish i knew this before signing up with them. I can't get H in my office, only 3G and it's useless

Is this network issue location specific, or does it affect of the UK? Presumably London or another major city shouldn't have this issue.

I live and work in central london.

Calll TM up I had a new QOS policy applied to my account and also I was told the MMS settings were affecting my speed.. I used speedtest.net app to see what speed I had no more than 300k on both 3G and HSPDA.. It is now fluctuating between 1500k and 2300k
They are still looking in to my issue thats why it keeps fluctuating..
Defo worth giving them a call

any updates ninjak?
i was VERY tempted to get T-mobile deal on this but now im not so certain...

Hmmm, my connection has been perfect no connection drops...ironic my BT line has gone fault (pretty much dead) and im using my Desire to tether internet on t-mobiles network till they come fix my landline on monday...so yeah no problems here

zMastaa said:
Hmmm, my connection has been perfect no connection drops...ironic my BT line has gone fault (pretty much dead) and im using my Desire to tether internet on t-mobiles network till they come fix my landline on monday...so yeah no problems here
Click to expand...
Click to collapse
Where abouts in Manchester are you based? The coverage in my neck of the woods is shady to say the least.

Central......Ardwick (Apollo Theatre)

Having the same issues on T-Mobile Netherlands lately. It already started with my G2. But with the Desire I constantly need to retry... Let's hope we don't have faulty handsets...

I don't seem to have any problems downloading when I have the 3g or H symbol, but occasionally those symbols disappear altogether suggesting the mobile network option is turned off, but its not and it still shows 3/4 bars suggesting it has a signal. I had to reset my phone this afternoon so I could actually use data, bit annoying really.

^ sorry double post..

anyone in milton keynes? with first hand experience?

Can anyone confirm what actually happens when you lose connection to the net via 3G?
My browser has "hung" a few times - page will stop loading, and neither a refresh choosing a link from bookmarks will work. In fact this stops my browsing completely - even using Advance Task Killer to kill the browser doesn't solve the problem, and I have to reboot the phone.
Are these the symptoms people are seeing here, or something else? I didnt notice at the time whether I had the 3G symbok, or the H.

T-Mobile is really bad network i was stuck with them for 18 months on my G1 poor mobile internet and phone signal, once i download some app for it, which tells you with a noise when you loose your signal. omg had to uninstall the app becasue it went off so many times. Now on vodafone with my HTC Desire much better in the warrington (in middle of manchester and liverpool) area. A while back my dad said T-Mobile used to be that bad he had to go into the garden to make a call..

There seems to be something wrong with the settings IMO.
HSDPA is nowhere near as fast as it should be I don't think. There was a topic saying if you change the APN you get faster internet but I didn't try it.

Does anyone have the TMobile handset, but flashed a generic ROM?
Does this problem still exist with the generic ROM?
I want to stay with TMobile as the prices are easily better than anyone else, but NOT if this internet/data problem persists. I would rather pay the extra £100 to Vodafone over the course of 18mths to get solid data connection.
I will be rooting my phone when the method is made public/reliable etc, so want to know if this problem goes away.

setspeed said:
Does anyone have the TMobile handset, but flashed a generic ROM?
Does this problem still exist with the generic ROM?
I want to stay with TMobile as the prices are easily better than anyone else, but NOT if this internet/data problem persists. I would rather pay the extra £100 to Vodafone over the course of 18mths to get solid data connection.
I will be rooting my phone when the method is made public/reliable etc, so want to know if this problem goes away.
Click to expand...
Click to collapse
snap this Question needs an answer please

Anyone else looking forward to the T-Mobile Orange merger? Hopefully I'll end up with Orange's coverage on their street checker, haha.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk

[Q] 2G Signal only, enabling 3G drops signal totally.

Hi everyone,
I have a generic unlocked desire 2.2, unrooted, as standard as they come and connected to Orange.
When I run on GSM only mode in network settings my phone is fine...
BUT..
Enable WCDMA or WCDMA auto mode.... and it will connect to 3G for about 10/20 secs then drop the whole lot, "emergency calls only" is all I can get.
I live in town with full 3G,and have tried at my girlfriends 100 miles away too. This has been going on for about 3 weeks, and so far I have.......
Hard reset a couple of times....
Had a new SIM from Orange...
Tried a different SIM (O2) in my phone - which works perfectly, sat browsing on H for about half an hour or more with no problem.
Tried my SIM in a different phone (Touch Pro) - works perfectly as well! 3G and browsing internet all fine.
So - Orange say its the handset.... and I'm not sure their 2nd level tech really exist, cos I've never got to speak to them or had the promised callback!
and HTC reckon its a network issue.
I can see both sides, but that doesnt help when your stuck in the middle with sloooooow internet.
The only other thing I can think is that Orange dont like the fact I'm on unlimited data and using it, I hit about 900mb a month normally and 2Gb in Nov when my home broadband died for about a week. perhaps they have blocked my handset from 3G? If so they havent told me though! I have one of the panther tariffs from mid last year which were "unlimited".
Any suggestions would be very appreciated!
Thanks in advance
Chris

Sounds strange indeed......
Theoreticly speaking, they could have placed some sort of a limit on your account to reduce the load on their network, but It'll be hard to prove. (Maybe you know someone who works there???)
You can look for your plan's contract (or ask them to fax it to you) - maybe it states the minimal speed of connection....
Threaten to disconnect if your speed does not improve..... Realy can't think of anything else.
EDIT:
Try this http://forum.xda-developers.com/showpost.php?p=10865272&postcount=5

Thanks,
I have tried all the options in that menu with no success.
Eventually last night I got orange 2nd level tech who was equally confused and could only suggest a radio version conflict with my handset and network.
Anyway they gave me a fault code which CPW (I purchased from mobiles.co.uk) looked at and glazed over.
I have called HTC direct now and they are having it in for warranty repair. 10 days with my old touch pro... how bad can i be?
Wouldnt surprise me if they send it back NFF........
fingers crossed!
EDIT: THE TOUCH PRO IS AWFUL!
Chris

[Q] Data service iffy on LTE - phone or Straight Talk issue

Hi,
I've been having data issues with my HTC ONE M8 on Straight Talk for the past couple of weeks. the data service for some reasons got really iffy. before everything was absolutely fine. now sometimes I cannot access data at all, sometimes something is working and something doesn't.
when the data doesn't work:
- most of websites are not reachable
- google.com seems to work normally
- google maps might work; sometimes very slow, sometimes not working at all
- ookla speedtest won't start, but if I set a fixed server it might work
- facebook.com might work in the browser but the app doesn't work
- refreshing the page seems to help
on WI-FI I have absolutely no problem. everything works fine.
phone and txt messages work without problems.
on 3G (HSDPA) everything seems to work fine. I see problems when on LTE.
anybody has the similar issues?? any suggestions?
many thank!!

I am having the exact same issue! So frustrating, I don't want to use 3g if we should be on "Full speed 4G LTE for up to 3GB"!
tried so many different APN's, no luck can't get over 2.5mbps with any of them

I would be happy with anything that works right now. the service is just NOT WORKING. I am paying for a service that doesn't work and that's not acceptable.
I opened a case with the help desk; useless. I was talking to people who don't understand the basic concepts of networking. made me add a proxy to the APN; no difference at all.
then I put a complain on Twitter and got some other people "helping" via email. at least they asked for the address of where I am always having problems; hopefully, they check out the service at the antenna. I think it's not a BTS (antenna) issue but something related to their proxy, firewall or network gateway since google.com works without problems!
I talked to a friend of mine who has StraightTalk as well and he said that he had the same issue last year!

I had the exact same issue with Net10 it is so annoying and unacceptable =(

Have you tried calling straight talk a call

U can try this from what I know ur phone gets chooses the strongest signal tower example u are around 3G tower it has a 9/10 signal and the 4g tower is a 6/10 strength it goes with the 3g hope this helps in ur dial pad dial *#*#4636#*#* then Phone Information....Scroll down a little bit to Set preferred network type. I was able to lock in LTE only doing this and gave me the fastest signal on my device hope with works for u. If u can post ur original settings before u change to lte option only on this post so u can always revert to ur original setting good luck.

SOEBOMB said:
U can try this from what I know ur phone gets chooses the strongest signal tower example u are around 3G tower it has a 9/10 signal and the 4g tower is a 6/10 strength it goes with the 3g hope this helps in ur dial pad dial *#*#4636#*#* then Phone Information....Scroll down a little bit to Set preferred network type. I was able to lock in LTE only doing this and gave me the fastest signal on my device hope with works for u. If u can post ur original settings before u change to lte option only on this post so u can always revert to ur original setting good luck.
Click to expand...
Click to collapse
if I lock it to 3G it actually works well. I will try your suggested settings.
on another note I wonder if it's an issue with the phone radio implementation. my Nokia/Windows phone sees LTE very very slow but it doesn't stop working completely.

xmkgenzo said:
if I lock it to 3G it actually works well. I will try your suggested settings.
on another note I wonder if it's an issue with the phone radio implementation. my Nokia/Windows phone sees LTE very very slow but it doesn't stop working completely.
Click to expand...
Click to collapse
Hmmm Idk but anything's worth a try what settings do u have it on already?

if I put it on GSM/WCDMA (so no LTE) data works fine in 3G.
and if I do a speed test in 3G it gets about 5Mbps in download vs 1, 2 or 3 Mbps when LTE works (ZERO otherwise)

The exact same thing started happening to me two or three weeks ago. More often than not, the LTE connection simply doesn't work, and when it does, it's excruciatingly slow (anywhere from 0.01 to 2.50 mpbs, and usually less than 1.00). Do you guys have AT&T or T-Mo sims? I'm starting to wonder if going to Cricket would solve the problem, but since I'm running an AT&T sim, I'm not sure if anything would change since it's on the same network.
Straight Talk support is worthless... they think a factory data reset will fix it, when it's clearly a network issue. I just told them to stop right there and started troubleshooting myself. That's a good tip about dialing *#*#4636#*#* and turning off LTE that way. It seems like that is where the issue lies - I'm having good luck with HSPA; it's slower than LTE should be, but at least it works. It'll do as a stopgap through the end of my billing cycle, at which point I can decide whether to go somewhere else or get by on HSPA until they fix whatever the problem is.

SOEBOMB said:
U can try this from what I know ur phone gets chooses the strongest signal tower example u are around 3G tower it has a 9/10 signal and the 4g tower is a 6/10 strength it goes with the 3g hope this helps in ur dial pad dial *#*#4636#*#* then Phone Information....Scroll down a little bit to Set preferred network type. I was able to lock in LTE only doing this and gave me the fastest signal on my device hope with works for u. If u can post ur original settings before u change to lte option only on this post so u can always revert to ur original setting good luck.
Click to expand...
Click to collapse
spinninbsod said:
Have you tried calling straight talk a call
Click to expand...
Click to collapse
tried and on pure LTE it simply doesn't work. the only way is to set GSM/WCDMA and it goes at 3G speeds but at least it works.
the funny part is that Google.com always works, whatsapp works, googleplay works. so it seems a problem with throttling or filtering to me.

spinninbsod said:
Have you tried calling straight talk a call
Click to expand...
Click to collapse
yes. completely incompetent. asked for a supervisor; no way to speak to one.
I posted on Twitter and ST got back to me asking to send them an email. I did. 10 different people sending me emails with conflicting actions.
insanely frustrating.

spinninbsod said:
Have you tried calling straight talk a call
Click to expand...
Click to collapse
bushpilotwannabe said:
The exact same thing started happening to me two or three weeks ago. More often than not, the LTE connection simply doesn't work, and when it does, it's excruciatingly slow (anywhere from 0.01 to 2.50 mpbs, and usually less than 1.00). Do you guys have AT&T or T-Mo sims? I'm starting to wonder if going to Cricket would solve the problem, but since I'm running an AT&T sim, I'm not sure if anything would change since it's on the same network.
Straight Talk support is worthless... they think a factory data reset will fix it, when it's clearly a network issue. I just told them to stop right there and started troubleshooting myself. That's a good tip about dialing *#*#4636#*#* and turning off LTE that way. It seems like that is where the issue lies - I'm having good luck with HSPA; it's slower than LTE should be, but at least it works. It'll do as a stopgap through the end of my billing cycle, at which point I can decide whether to go somewhere else or get by on HSPA until they fix whatever the problem is.
Click to expand...
Click to collapse
I have ST on AT&T.
a friend of mine with iPhone 6 down in Newport has no problems. he sent me screenshots of speed test at 15Mbps.
I really wonder if it's some radio firmware issue...

Ironically, I ran into something very like this too recently....I was on an at&t straighttalk sim...lte had been OK prior to me updating to 4.4.4. It was never spectacular, but it was, at least, lte speeds. After the update I noticed it had become really sketchy...just as described, pretty much; even when mine worked it was trash. 3g was much better and totally stable. I thought it might be the update, but long story short, it wasn't. I inserted a friend's sim from tmobile and got full lte with no issues.
Now, in my case, I had been using a shaved down microsim rather than a nano sim, so I thought, maybe that's the issue. I noticed when ordering the new one, the tmobile one actually said htc m8 compatible on the page(plus my friend's legit tmobile sim got good signal and lte so I thought that's a good basis for comparison). Got the new one, put my number on it, and voila! I'm getting on average 20mbps lte. And it's very consistent too. So now I'm on the tmobile straighttalk sim and everything is fine.
Anyways, it's only $7 with free overnight shipping, so that's something easy to try. This wouldn't be the first time a new sim fixed all sorts of weird data problems with straighttalk either. I've been on with them for several years now and this is probably my 4-5th sim I've had to get for various reasons.
So, anyways, your mileage may vary but that fixed it for me. Hope it helps.

gokun said:
Now, in my case, I had been using a shaved down microsim rather than a nano sim, so I thought, maybe that's the issue. I noticed when ordering the new one, the tmobile one actually said htc m8 compatible on the page(plus my friend's legit tmobile sim got good signal and lte so I thought that's a good basis for comparison). Got the new one, put my number on it, and voila! I'm getting on average 20mbps lte. And it's very consistent too. So now I'm on the tmobile straighttalk sim and everything is fine.
Click to expand...
Click to collapse
it seems ST on T-mobile is not having the same issues as ST on AT&T. the problem is that T-mobile coverage is not so good in my area.
I tried my phone in a different location (400 miles away) and had the same issues.

I've done some more testing.
it is really weird that Google.com works flawless while any other site seems not to work.
activating "save data usage" in Chrome seems to help. however it doesn't solve the problem. sometimes pages needs to be reloaded a few times.
even when LTE works, the OOKLA speed test gives me 2Mbps in dowload and 5-6Mbps in upload. so no matter what, I am better off with 3G.

I found an interesting thread here on XDA. I am not rooted at the moment and can't try.
<<
If you are rooted there is simple FIX, simple disable FD8 (Fast dormacy 8)
ro.ril.enable.r8fd=1
ro.ril.enable.pre_r8fd=1
Change both to =0 and issue will be fixed.
If your not rooted only fix is to keep HotSpot enabled than data connection wont break.
>>
I tried the hotspot trick but it doesn't work for me

Sorry to bump an old thread, but I just wanted to give a brief update. My LTE issues with Straight Talk went unresolved for about 6 weeks despite multiple conversations with customer service. I experienced this in Raleigh, NC, Greensboro, NC, and Virginia Beach, VA. Then for Thanksgiving, I went to New York City and New Jersey (the part just outside of Philly), where all data connections were unreliable. Yes, that means 2G, 3G, HSPA, and LTE were all spotty at best the entire time.
I ran out of patience after that, and since my billing cycle was ending on 12/4, I switched to Cricket when I got home. As soon as I popped in the Cricket sim card, everything started working flawlessly again. Cricket does limit you to 8 mbps down, but that's good enough for my purposes. The issue, if it's still going on, is with Straight Talk and not the phone.

Lollipop Fixed the Issue on my HTC M8
Hey all,
I've been following this thread as I too had issues with LTE on my HTC M8 using StraightTalk. When I first got my phone, it worked perfectly with LTE on ST. Then I ran the OS update that was released sometime near November. That's when I noticed the problems. I could run a search on Google but any webpage I would try to connect to would not load. The phone would hang and eventually time out. Your instructions to turn off LTE was great help. Pages load perfectly provided LTE is not used. I was getting really frustrated and you kept me from throwing my phone at a wall. Thanks for that.
So that brings me to this post. I updated my phone to Lollipop this morning. Thought I'd give turning LTE back on and bam.... works perfectly. I've been testing it all morning and so far, all pages load really fast. I will keep an eye on it for a while and post any updates but thought I pay it back a bit with the good news since you guys helped me.
Thanks again.
AC

thank you for sharing!!
trying to upgrade to Lollipop. unfortunately I am having an issue with the recovery (flashed from TWRP to a stock that doesn't work with the OTA and can't flash any other recovery -not sure what's wrong).
when I solve this issue and able to upgrade to Lollipop I will share my LTE test results