[Q] Need to have phone serviced - Droid Incredible Q&A, Help & Troubleshooting

I need to take my incredible in to verizon because of a blown speaker. I restored it back to factory software, and it took on the Froyo 2.2 update. However, I still have S-off. How do I turn this back on? I have the Son tool, but I need a custom recovery to flash it. OR is this not going to be noticed?

Chemdawg said:
I need to take my incredible in to verizon because of a blown speaker. I restored it back to factory software, and it took on the Froyo 2.2 update. However, I still have S-off. How do I turn this back on? I have the Son tool, but I need a custom recovery to flash it. OR is this not going to be noticed?
Click to expand...
Click to collapse
Kind of busy, so I can't walk you through anything, but these two threads look promising. Be sure to read through them, though. Minimizes mistakes.
How To: Get back to stock 2.1, stock recovery and S-ON for an RMA
The ultimate "get back to stock" thread.

ODD my Inc speaker just crapped the bed yesterday....so I am interested in your question.
Although I bought my Inc outright from another VZW user so I am sure VZW won't help other than maybe helping me file claim with Assurion.
Is the speaker a common problem?

Related

Return back to factory condition.

Hello. I need to return my evo back to factory condition. How do I do this? I see there's a ruu file in the toast method but it's an exe file and I'm on a mac. Can I just flash a stock from from somewhere and do a wipe and that's it? Will the people at the store be able to tell I rooted it?
Use the zip from this thread
Follow these instructions
Thank you.
just subscribing
how i add the original music and sprint boots?
babycoyote69 said:
how i add the original music and sprint boots?
Click to expand...
Click to collapse
it should all be included in the pc36img.zip file.
I think it is included also.
sitlet said:
it should all be included in the pc36img.zip file.
Click to expand...
Click to collapse
Swyped from Eva running Myn's RLS4!
I know that this was originally posted over a year ago, but does this still work? While on vacation my ear piece started to get really fuzzy and now the only way for me to talk to anyone is to turn on my speaker phone. Sprint is telling me to bring it back in, but I need to unroot my phone before I bring it in.
SilverJaw said:
I know that this was originally posted over a year ago, but does this still work? While on vacation my ear piece started to get really fuzzy and now the only way for me to talk to anyone is to turn on my speaker phone. Sprint is telling me to bring it back in, but I need to unroot my phone before I bring it in.
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=780141

possible to return phone after rootiing?

Has anyone tried returning the phone after rooting it? How about after flashing a different ROM? Any differences before the 30 days and after as far as the same questions above go?
I'm curious before I decide to root my phone.
Thanks!
You can just run the stock RUU to go back to the shipped rom. Check the wiki if you need it.
damn this question has been asked alot
I'm more interested in if you can't flash it back to stock Ruu. For example if you have an issue and need to return it or send it in for warranty repair and switching back to stock isn't possible.
bigdogdan2 said:
I'm more interested in if you can't flash it back to stock Ruu. For example if you have an issue and need to return it or send it in for warranty repair and switching back to stock isn't possible.
Click to expand...
Click to collapse
By rooting you have voided your warranty. So no, if you root and leave it rooted then your warranty is void. I just restored my rooted phone to factory so I can return it due to the screen separation issue.
if the unit powers on you can RUU, else you cant. if sprint/radioshack whomeever cant power the unit on and you've not opened it or water damaged it, then it should be fine to replace. they arent going to hunt you down, at least i dont think they will.
yeah my evo was in a boot loop while rooted, with damagecontrol 3.2 rom, and a new radio update and i got a new one, within the 30 days of course. but i learned my lesson and bought a security plan XD
everyones still within the 30 days
Last week I was in the BB I bought my phone from, trying to get a replacement for a few issues. When the rep walked away I took a peek at his monitor, as he was searching for any memos on the issues i had.
He had one email open that pertained to Rooted devices and how to test if the device was rooted or not, and instructions on NOT to accept any returns if the device was rooted considering it does void the warranty and changes the original item itself.
Just a heads up lol.
That's kinda dumb. Rooting is just software change it's not any change to the hardware itself, it should be fine to return.
strung said:
That's kinda dumb. Rooting is just software change it's not any change to the hardware itself, it should be fine to return.
Click to expand...
Click to collapse
But rooting can also brick your phone if you do it wrong.
Yes, but if you get it back to stock RUU then any such risk has been neutralized.

[Q] how to completely kill root

I have to send my evo back to sprint for a blown external speaker but I want to make sure they can not tell I ever rooted my phone how can I get it back to exactly how it came to me from sprint? I know you are all going to ask why I want to put it back there... I just do. I will do the updates I want to do after it is back to exactly as I got it from sprint. Thanks for any help!!!
djrottweiler said:
I have to send my evo back to sprint for a blown external speaker but I want to make sure they can not tell I ever rooted my phone how can I get it back to exactly how it came to me from sprint? I know you are all going to ask why I want to put it back there... I just do. I will do the updates I want to do after it is back to exactly as I got it from sprint. Thanks for any help!!!
Click to expand...
Click to collapse
do the official update. that will make it stock, and unrootable.
yep official updatew ill get it back as clsoe as it can be however, there is currently no way to change your PRI back so it wont be 100% exactly like you got it from them. nothing you can currently do will change this though i believe there is a post on how to modify it to SAY it is 1.4 (though obviously it is not 1.4) if you are really worried about it you may try finding that post.
I have tried everything even doing a recovery on my evo it still says 2.2 but not the current version. I have been checking all day everyday for the real 2.2 but it always says no updates. I just want to make sure when I send it back they are not going to void my warranty or not cover it under insurance.

Telus Desire ROM Needed ASAP.

Hi. I recently rooted and installed a WWE "sensefroyo" rom off the internet.
And I just figured out (since a couple of hours) that my speaker isn't working AT ALL.
Before, it worked when you left the battery out for a minute and put it back in. it worked flawlessly. But after a while it'd go back to being messed up.
Now its screwed. and wont work at all.
I didnt realise I needed to get it replaced till now.
I really need the Telus Desire rom asap. As I just emailed them about it, and most likely need to get it replaced/fixed. And I dont know much about Telus, if you lose warranty privileges if you root/custom ROM it.
Unless I can tell them that I installed the official 2.2 ROM (dont know if it needs root) off those .exe files (the RUU_Signed) kind. (They didn't work for me. So i rooted using recovery)
Or if you can link me to one where I can find a rom that does not require rooting, and has an .exe file and a copy of a .zip kind.
I wrote a lot here, and its all over the place.
Right now. Either link me to the Telus Desire rom. or one where I can flash without rooting.
I am going to unroot as soon as I get one of those two things^
Thanks. I just hope you guys know what kind of freaky situation I am in.
Where did you buy it, and how long has it been since you bought it?
Depending on those factors, you may not need to worry too much.
I had it activated on a 3 year contract almost a week ago(Not even a week)
What do you mean by I will not have to worry about these things?
Is Telus a carrier that is more on the 'chill' side of things?
EDIT - So I just got off the phone with Telus.
The representative told me if I installed something that Telus did not release. That basically voids my warranty. So now I really need to get back exactly as it was before.
Can someone please help me out here?
I need to go to a dealer soon to get it replaced.
I am pretty sure I can unroot it myself with no issues I guess.
I really need something that matches with the same stats as a Telus Desire.
You should probably try starting over.
If your rom is still rooted, get ROM Manager and install clockworkmod.
You can install something stable like opendesire and wipe data/cache.
You should be fine, unless you really have some unusual desire to be on Telus' rom.
I was wondering if someone can post what their 'software version' looked like on a Telus Desire
Maybe then I can try to get the same radio and 'stats' as a factory device.
I got on a rep and they also said that the worst thing that can happen is your device will be sent back.
They even said that some people wont even notice the software change and stuff.
If at the end I cant get a Telus rom. I would LOVE a link to an Eclair build rom. Possibly one that is an official.
Didn't you nandroid backup prior to moving to froyo?
From what I understand you can restore from that.
mfpreach said:
Didn't you nandroid backup prior to moving to froyo?
From what I understand you can restore from that.
Click to expand...
Click to collapse
I actually have NO idea what nandroid was.
I just followed instructions off a tut on xda.
So I cant seem to find factory eclair roms.
Now I read around a little bit more.
And just feel completely stupid.
Please. Someone. A factory Eclair build.
start by getting clockworkmod installed.
Without knowing what state your device is in, it's tough to help you.
but with clockworkmod recovery going, you will easily be able to switch between roms.
Honestly you couldn't have bought it that long ago, just return it to the store, the guys don't even know how to check.
routehero said:
start by getting clockworkmod installed.
Without knowing what state your device is in, it's tough to help you.
but with clockworkmod recovery going, you will easily be able to switch between roms.
Click to expand...
Click to collapse
I already do have it. Thats how i installed all the different roms (Leedroid, Nightly Cyanogen, and then eventually the official one)
Hold on for a couple of minutes as I can provide you with some of my hboot and so recovery options. (Using the WiFi hot spot at the moment)
Other then that. Here is my 'software version'
android 2.2 with the latest 32.43.00.32U_5.09.00.20 radio
Kernel is
2.6.32.15-g1fc4045
[email protected]#1
Build #
2.06.832.1 CL207528 test-keys
Software Number
2.06.832.1
with the obvious webkit 3.1
hboot info?
BRAVO PVT3 SHIP S-ON
HBOOT-0.83.0001
MICROP-051d
TOUCH PANEL-SYNT0101
RADIO-5.09.00.20
Jun 10 2010, 12:12:05
Used ClockworkMod Recovery v2.5.0.1
Yes it is an SLCD display?
you needs more? - tell me what exactly you need and how I can get it
download opendesire 3.5.0, wipe data/cache, flash that.
after you set it up, let us know what's not working.
If I were you, I would go back to the store you got it from, with your recipt and contract. You have 14 days to return any phone. That's how I got my desire, I returned a Hero. Make sure you take everythign back you got, charger, phones, etc. Tell them waiting to get a band new phone fixed is a waste of your time, and you want to exchange the phone right away.
So long as you have a sense UI ROM running, I doubt they will know you have rooted the phone. The guys where I bought the phone didn't know too much about it.
If you managed to get a tech support guy to tell you they might not notice, you clearly have the power to get what you need from people. Be forceful if you have to, within 2 weeks they should just give you a brand new phone. After 14days though, your gonna have to live with no speaker, hope it's actually a software issue(doesn't sould like it if even stock it was failing), or send it back and hope they don't miss it. To the best of my knowledge there are no Telus official roms to be found, but there are many official roms from other places. As long as your background doesn't say VodaPhone or something, how will they know?
ajanu said:
If I were you, I would go back to the store you got it from, with your recipt and contract. You have 14 days to return any phone. That's how I got my desire, I returned a Hero. Make sure you take everythign back you got, charger, phones, etc. Tell them waiting to get a band new phone fixed is a waste of your time, and you want to exchange the phone right away.
So long as you have a sense UI ROM running, I doubt they will know you have rooted the phone. The guys where I bought the phone didn't know too much about it.
If you managed to get a tech support guy to tell you they might not notice, you clearly have the power to get what you need from people. Be forceful if you have to, within 2 weeks they should just give you a brand new phone. After 14days though, your gonna have to live with no speaker, hope it's actually a software issue(doesn't sould like it if even stock it was failing), or send it back and hope they don't miss it. To the best of my knowledge there are no Telus official roms to be found, but there are many official roms from other places. As long as your background doesn't say VodaPhone or something, how will they know?
Click to expand...
Click to collapse
Telus has 30 day DOA over the counter exchange.
YAh but he made the mistake of telling them e rooted and flashed it (why on earth would any one do that i dont know)
So they have flagged that IMEI in the system as void.
Your best bet is to try doing a wipe and flashing back to the telus 2.1 rom and radio, you will, the recovery is gone though as we dont hava ruu.
Actually. I didnt. I went straight for asking the question off a residential phone that uses Rogers. So they don't know who I was or any account related things.
The first time I called though, I told them that the speaker wasnt working and I wanted it replaced.
So no my IMEI is not flagged, guarantee you that part.
I will try using the OpenDesire 3.5.0 with "clear/wire cache"
This might work for you and i think its your best bet.
http://forum.xda-developers.com/showpost.php?p=6710085&postcount=3
Go to the above thread, follow the instructions and make a gold card.
then go to the following thread, download official froyo rom and flash it. It looks almost the same as the original rom.
http://forum.xda-developers.com/showthread.php?t=753672
I cant seem to do the goldcard thing.
I am using the official 2.2 at the moment.
It does look the same as 2.1 Telus itself.
What does it mean over here?
# Ensure you have unzipped the SDK, then open a command prompt to the extract location. Change to the 'tools directory.
# Type
Code:
adb shell cat /sys/class/mmc_host/mmc1/mmc1:*/cid
and press enter. You should get a very long number which looks like this: 532600bd227d9c0347329407514d5402.
Click to expand...
Click to collapse
I cant seem to do the "command prompt" location thing.
Someone wanna help me? maybe with some screenshots?
I am done making the GoldCard. What does it even do though?
It has something to do with switching to the factory rom..
Now. I have issues with the RUU. It does not wait long enough for the phone to be in bootloader.
EDIT - Is there any way I can "remove" or uninstall the Superuser Permissions app and the "Wi-Fi Hotspot" app? To make it appear even more legitimate.
da pavinator said:
I am done making the GoldCard. What does it even do though?
It has something to do with switching to the factory rom..
Now. I have issues with the RUU. It does not wait long enough for the phone to be in bootloader.
EDIT - Is there any way I can "remove" or uninstall the Superuser Permissions app and the "Wi-Fi Hotspot" app? To make it appear even more legitimate.
Click to expand...
Click to collapse
I packed up the telus stock rom from a nandroid dump you can try it.
http://www.mightyrom.com/mrx/MRX/Bravo/Stock/Telus_HTC_Desire_Stock_2.1_NoRADIO.zip
Hey I needed to unroot my phone too and I tried a bunch of things then I was following procedures to root my phone again because I tried installing the Rom that was posted by the person that posted before me and I messed up and got lots of errors when I got the phone started and had to force close a bunch of things constantly. Anyways I followed step 3 of the tut for rooting TELUS desires on this forum site and when it restarted I got my stock TELUS Rom back unrooted. This is the step I followed
3. Go to HBOOT, this is done by shutting down your phone and powering on the device while holding the Power button down and pushing Volume down at the same time, once HBOOT is loaded do a wipe (Clear Storage). You can navigate the menus by using the volume rocker and the Power button to select your option.
forum.xda-developers.com/showthread.php?p=7818278 is the link to the tut I was following.
I dunno how it worked but it did, I got my stock TELUS Rom by doing this. Maybe I got lucky and maybe you might too. Oh and just for your info, the tut I used to root my desire initially was this one forum.xda-developers.com/showthread.php?t=750888. Good luck

Evo Unroot Repair

So my Evo charger port has been broken for awhile and I finally have the chance to take it in tomorrow to see if they will repair it under warranty. I obviously have to unroot it for them to do this, since I'm on CM7 right now.
So I'm a little confused - I flash the PCIMG to unroot but after I need to go to a stock sense rom. The stock rom threads have been saying if I flash them, I won't be able to re-root my phone. They will probably just repair my phone so I want to be able to root it afterwards.
So what am I suppose to do in this situation? They said they would fix my phone in under and hour if there is a problem.
ipractice said:
So my Evo charger port has been broken for awhile and I finally have the chance to take it in tomorrow to see if they will repair it under warranty. I obviously have to unroot it for them to do this, since I'm on CM7 right now.
So I'm a little confused - I flash the PCIMG to unroot but after I need to go to a stock sense rom. The stock rom threads have been saying if I flash them, I won't be able to re-root my phone. They will probably just repair my phone so I want to be able to root it afterwards.
So what am I suppose to do in this situation? They said they would fix my phone in under and hour if there is a problem.
Click to expand...
Click to collapse
you will be able to re root again after you get it worked on, no worries. All of the Evo software that is currently available is rootable.
Unrooting is easy, and basically two steps. First, if you rooted with unrevoked, or ever flashed the Unrevoked Forever tool, then you first need to flash the unrevoked S on tool. That will turn your S on. After you flash it, go to the bootloader, and confirm that your S is On. Once that's set, download the PC36IMG, and put it on the main directory of your sd card (not in any folders) Be sure it's named exactly PC36IMG (capitals matter, must be all caps). THen boot into the bootloader, and at that piont the bootloader should find the PC36IMG file, and ask you to update. Press Volume up to say yes. Once it's done flashing, when you reboot you'll be back on a stock sense rom, s on, and ready to take it in for service. You'll be able to root again afterwards using any of the current available methods. Good luck.
PC36IMG's and RUU's:: http://forum.xda-developers.com/showthread.php?t=884060&highlight=hboot-0.97+ruu
Unrevoked forever S on tool attatched below.
unfortunately there (to my knowledge) isnt a way to "repair" your charging port since this is a known issue with the HTC EVO.. i know because I work for Sprint. Unless they have someone there that can sauder your port back on or anything like that your probably just going to get a new phone. what i would tell you to do is unroot it, let them order a new device or swap one out and root that one..just some food for thought.
dgomez720 said:
unfortunately there (to my knowledge) isnt a way to "repair" your charging port since this is a known issue with the HTC EVO.. i know because I work for Sprint. Unless they have someone there that can sauder your port back on or anything like that your probably just going to get a new phone. what i would tell you to do is unroot it, let them order a new device or swap one out and root that one..just some food for thought.
Click to expand...
Click to collapse
You must work in a call center.
Evo charging port durability is a known issue. Since it is hardware, a technician cannot reject the device due to being rooted, only if it is a software issue.
You're going to get a new phone, they cannot fix the port as others have mentioned. Don't worry about how easy it will be to root again, as you'll have a different phone anyway.
No i don't actually. and yes I do realize that unless its a SW issue we will work on it. I have done it many a times. If we end up having to swap the device out it must come back with the same SW as it left when you first bought it. Its just our M&P. some of our rf testers will not read rooted devices which is why we don't.. We are required to test every aspect of the device from radio to Screen.
Sent from my PC36100 using XDA App

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