[Q] How do I get my Desire back to stock ROM? - Desire Q&A, Help & Troubleshooting

I've already submitted a post this morning asking for a fix to a 'no audio' problem.
However, I think I now just need to take my Desire back to stock ROM (Vodafone UK).
I downloaded RUU_Bravo_Vodafone_UK_1.19.161.5_Radio_32.36.00.28U_4.06.00.02_2_release_126338_signed.exe this morning, but when I try and install I get the following error message :-
ERROR[131]: CUSTOMER ID ERROR
My phone has hboot 0.75, has been rooted (obviously) and currently has OpenDesire 1.0c installed (really old I know)
Any advice on how I can take it back to stock ROM? A simple step by step guide would be appreciated. I need it back to stck ROM so I can send it back to HTC for inspection/repair due to a loss of external speaker audio.
Thanks
[UPDATE]
Managed to fix the problem. The reason the vodafone stock ROM wouldn't install is because I bought the phone second hand and it is actually an unlocked T-Mobile UK handset. So tried the T-Mobile stock ROM and it worked first time...D'OH!!! My phone is now back to T-Mobile stock ROM (unlocked to any network), unrooted and OTA'd to stock Froyo.

u need to install and run the HTC sync software on ur pc and then connect the phone to the pc via sync...once the phone is connect via sync to the software, double click on the stock ROM and follow the wizard on screen

killa_byte said:
u need to install and run the HTC sync software on ur pc and then connect the phone to the pc via sync...once the phone is connect via sync to the software, double click on the stock ROM and follow the wizard on screen
Click to expand...
Click to collapse
Thanks Killa, but I've already tried that before your reply, but I get the
ERROR[131]: CUSTOMER ID ERROR.
Any other ideas?

Related

[Q] Desire keeps crashing, Rollback to stock condition.

Hi,
I have tried several ROMs on my desire but none of them is working perfectly.
The only rom that somehow makes it possible to work is dj-droid
Leedroid and Chinese rom kept on crashing
The phone keeps crashing if I use it to much. (run a demanding app like waze or o game)
It even crashed when I use the internet for too long.
All of this made me come to a conclusion that there is something wrong with the hardware (feel free to correct me if I’m wrong)
Now I want to get my phone to his stock condition.
I know that I need to download something called a RUU file.
I found this thread, but I can’t figure which ROM should I D\L.
I suppose it should be something marked as WWE and the numbers are the radio version.
From what I can see my radio version is 32.44.00.32U_5.09.05.30_2 (found in setting-> about phone -> Software information Baseband version) is it really the radio or I’m looking at the wrong place?
Can I use any RUU file is there a specific RUU should I D\L because in the thread I found the highs radio version is 32.30.00. If I need a specific ROM can some please point to the right direction.
Also I’ll be happy is some will explain to me what are the steps to install the RUU file, or is it same thing as installing a custom ROM ?
Please feel free to throw any other suggestions that might help to set my desire to it’s proper condition.
Thank in advance
Mark
P.S
I had froyo 2.2 and my HBOOT is 0.93.001
In order to return to stock, just connect the phone to the pc and run the RUU (it's just an exe file). The latest OFFICIAL European rom is here:
http://forum.xda-developers.com/showthread.php?t=828519
That will upgrade HBOOT and Radio, you really need that. In case you'll need to get root access, just download unrevoked (google it), but remember to uninstall HTC Sync in case you have it installed before running it.
After rooting, just reflash the rom of your choice and keep the new radio, just don't change it, it's superb.
Hint: before flashing any rom on top of each other, remember to wipe cache, dalvik cache, and user data, so you won't get any crash.
To restore data I suggest MyBackup Pro, gives less issues than Titanium Backup.
You need a gold card to flash anything other than the one that originally came with the phone. Radio is irrelevent
EddyOS said:
You need a gold card to flash anything other than the one that originally came with the phone. Radio is irrelevent
Click to expand...
Click to collapse
Radio is responsible of many crashes: an old radio not compatible with the camera app gives FCs.
Why would he need a goldcard if he already rooted?? To go back to stock just enter in the bootloader, select fastboot, connect via usb, start the RUU and you're done.
Thanks,
I'll try the attched RUU and update with the result.
BTW
is the there posibility i'll brik my phone during this procedure ?
Oh and i anderstand that i need a goldcard only if my phone is/was branded.
Ok, I managed to restore the phone but after the installation it entered to a boot loop.
I let the phone rest for 2 or 3 minutes and it started up perfectly.
I suspect that if I'll stress my it's get too hot and crushes.
Any suggestion how can I confirm this theory ?
How did you get it out that boot loop? Resting? Did you take out the battery or smth?
Yes,
I had to to that several time before the phone started to work.
DomFel said:
Radio is responsible of many crashes: an old radio not compatible with the camera app gives FCs.
Why would he need a goldcard if he already rooted?? To go back to stock just enter in the bootloader, select fastboot, connect via usb, start the RUU and you're done.
Click to expand...
Click to collapse
If the OP has a branded phone and wants to flash a stock unbranded RUU you need a gold card. Radio is irrelevent in the flashing of an RUU as you get the correct radio for the ROM included in it
I am just asking because I am trying to flash the Rooted , A2SD+ version of this ROM and after flash it just keeps looping (when the little green android logo appears and the phone vibrates) and does that on and on and on. Maybe I have to wait more.
Which ROM have you come from? IF it wasn't a Sense-based ROM you'll have to do a full wipe before booting
EddyOS said:
Which ROM have you come from? IF it wasn't a Sense-based ROM you'll have to do a full wipe before booting
Click to expand...
Click to collapse
I came from exactly this one (latest OTA). It was rooted and as clockwork recovery did not work , I flashed Amonra. I did a full wipe, I formatted the SD card and then partitioned it, I did everything from scrap. I am almost certain I am missing astep or smth. Phone shows S-ON, maybe amonra doesnt get read of Security...?? I am not very good at this stuff, but any other ROM I flash works, except for the latest OTA (rooted and with A2SD- there is a post here on the forum containing it).
OR you mean a full wipe AFTER flashing, and before the first boot??
Chapter 2 – Return of the Desire
Hi again
First of all I want to thank you all for your assistance I had no problem to activate the warranty.
It seems that the constant reboot issue was a know issue of the A8181 series so my original phone was sent to HTC.
Finely I got the phone back and according to what I've been told it's a new device.
When I tried to use the phone I noticed that the APN settings were not transformed from the SIM card to the phone
(did not had that problem before I shipped the phone).
I tried to ran the RUU I used before and It seemed like I'm also going to gain an upgrade from 2.10.405.2 to 2.29.405.2 .
With a heart full of joy I'm pressing the next button and when the status bar reaches the "updating signature" I get the " Error [131] customer ID" error.
Noting I do seems to help fixing the problem.
I managed to root the phone, I flashed the LeeDroid rom, but i still can't run the RUU.
Any suggestions how do I fix the problem ?
I don't think my phone is branded as I bought an online store and from my provider.
Thanks in advance
You need a goldcard.
Sent from my HTC Desire using Tapatalk
Ok, I tried with the GoldCard, still the same error.
I'm trying to install.
RUU_Bravo_Froyo_HTC_WWE_2.29.405.2_Radio_32.49.00.32U_5.11.05.27_release_151783_signed.
Also i see notification on that tells me that it is safe to remove my SD card.
Can you access your sdcard on your phone?
Sent from my HTC Desire using Tapatalk
nope,
can't access it at all
I think that's your problem then.
Have tried removing it, cleaning the contacts etc?
Sent from my HTC Desire using Tapatalk
I think i messed the card in the proccess of making it a GC
The phone keeps telling me that it's sage to remove it
I dont have this problem when i insert my ap2sd card
try reformatting / remaking your goldcard.
HTH

[Q] Two questions

I'm on T-Mobile UK and getting the DHD soon. I've done quite a bit of reading on rooting and I will definitely do it for the added benefits to my phone. I have two questions surrounding the subject...
1. The VISIONary page says to have a 'safety net' ready before attempting to permaroot. Can someone tell me, or point me in the right direction (Links would be nice) to preparing a copy of the stock ROM to reinstall if something goes wrong? If there are any guides please share =)
2. If I needed to send it for repairs would the only thing I really need to do is to use VISIONary to Unroot the phone? What about any apps that required rooting? Would they have to be un-installed first? I assume that in such a scenario once I got the phone back just re-root it again.
Hi and welcome to XDA.
nikmesh said:
1. The VISIONary page says to have a 'safety net' ready before attempting to permaroot. Can someone tell me, or point me in the right direction (Links would be nice) to preparing a copy of the stock ROM to reinstall if something goes wrong? If there are any guides please share =)
Click to expand...
Click to collapse
One such "safety net" is to ensure you have all the correct drivers installed on your host computer, just install HTC Sync 3 and it will take care of that. Also download the correct RUU (Rom Update Utility) for your particular region & carrier. You can use this to revert your DHD to the state it was when you took it out of the box.
Here you can find the --> Desire HD Files. HTC Sync will come on the SD Card of your new phone.
nikmesh said:
2. If I needed to send it for repairs would the only thing I really need to do is to use VISIONary to Unroot the phone? What about any apps that required rooting? Would they have to be un-installed first? I assume that in such a scenario once I got the phone back just re-root it again.
Click to expand...
Click to collapse
Using the above RUU's your DHD will be factory restored. Everything you did will be reverted back. All the apps you installed will be removed. There would be technically no way HTC would know you rooted your DHD.
andyharney said:
One such "safety net" is to ensure you have all the correct drivers installed on your host computer, just install HTC Sync 3 and it will take care of that. Also download the correct RUU (Rom Update Utility) for your particular region & carrier. You can use this to revert your DHD to the state it was when you took it out of the box.
Here you can find the --> Desire HD Files. HTC Sync will come on the SD Card of your new phone.
Click to expand...
Click to collapse
Thanks for the answer.
How do I know what RUU to use? From my glance I would assume mine would be the: TMO DE 1.39.111. Also know how I can confirm if it's the same version as mine or older? thanks.
If your getting it from T-Mobile UK then you will need a TMO-UK RUU, sadly there isn't one available yet. The TMO DE is for T-Mobile Germany.
You could use a generic HTC RUU, just find the latest version. If you are planning to root, S-OFF, etc... then avoid this --> RUU_Ace_HTC_WWE_1.72.405.3_R_Radio_12.28e.60.140f_ 26.04.02.17_M2_release. As this will lock down your DHD.
Thanks again. Though I'm not sure if I shouldn't just wait for a TMO-UK RUU to make an appearance before I root my phone.....Would a generic HTC RUU work for my current firmware? Also wouldn't a generic RUU be a problem if I tried to send it back for repairs?
Oh also I heard mention of a gold card a couple of times here and there. Would this be needed for using an RUU?
No problem at all,
Yes a generic HTC RUU would work. I got my DHD from Orange UK, as it was from the first batch I received it unlocked & unbranded, just a generic HTC DHD. Although carriers will supply you with a branded & locked handset 99% of the time, people still get generic HTC handsets.
If it went in for repairs, T-Mobile will just replace the software for their own anyway.
A goldcard is a modified SD Card that will allow you to flash unsigned ROM's to a locked (S-ON) handset.

Can't boot into ROM or recovery

I have a rooted Desire on Orange UK and running LeeDroid. I have my main SD card and a spare (the spare is used for flashing any roms etc.). I've made both goldcards.
Recently I've had problems with my phone rebooting randomly and today it did the same (been meaning to get in touch with HTC for a motherboard replacement which I've read fixes it). Sometimes when this happens it gets stuck on the white HTC logo and the solution is to pull the battery and then wait a bit and turn on and then it's fine. However today I did just that and now I can't boot into the OS or recovery modes.
I had a generic RUU that I used to downgrade my bootloader previously so I thought running that to flash back to a generic rom would at least get me back to a starting position. However I'm getting the CID error running that, using both goldcards. This would suggest to me the goldcards aren't properly working now!
Obviously not being able to get into anything other than bootloader/fastboot I cannot connect via adb and I also can't attempt to remake a goldcard. The ideal solution would be to get it into recovery somehow just so I can re-flash a rom.
If my phone is buggered then will Orange/HTC be able to tell if it's rooted (I'm guessing they will have a way), or will they need to flash an Orange rom and thus remove the root when that happens? If I have no choice, who shall I contact Orange or HTC? If repair under warranty is unlikely I have insurance so luckily I am covered.
Any advice is welcome. Going to pop out for a bit to calm down my annoyance but will be online again later.
Simon.
Bump.
Will be returning via Phones4U today, unless anyone can come up with a last minute suggestion.
What errors do you get if you connect via USB and:
adb reboot recovery
...?
Did you run an undervolted/overvolted/overclocked ROM? If it wasn't stable, that will mess your phone up. Qualcomm can easily trace that, Orange can't, unless they refer back to them.
And yes, they will be able to tell if a device is still rooted. Not if you undo it with your stock RUU flash though.
------------------------------
- Sent via HTC Desire -
I get the CID error if I try to run an RUU.
I can't get into recovery and if I try to connect the phone using unrevoked/desire downgrade/adb through the command line it either says device not connected or please connect the device.
It wasn't under or over-volted.
Si Pie said:
I have a rooted Desire on Orange UK and running LeeDroid. I have my main SD card and a spare (the spare is used for flashing any roms etc.). I've made both goldcards.
Recently I've had problems with my phone rebooting randomly and today it did the same (been meaning to get in touch with HTC for a motherboard replacement which I've read fixes it). Sometimes when this happens it gets stuck on the white HTC logo and the solution is to pull the battery and then wait a bit and turn on and then it's fine. However today I did just that and now I can't boot into the OS or recovery modes.
I had a generic RUU that I used to downgrade my bootloader previously so I thought running that to flash back to a generic rom would at least get me back to a starting position. However I'm getting the CID error running that, using both goldcards. This would suggest to me the goldcards aren't properly working now!
Obviously not being able to get into anything other than bootloader/fastboot I cannot connect via adb and I also can't attempt to remake a goldcard. The ideal solution would be to get it into recovery somehow just so I can re-flash a rom.
If my phone is buggered then will Orange/HTC be able to tell if it's rooted (I'm guessing they will have a way), or will they need to flash an Orange rom and thus remove the root when that happens? If I have no choice, who shall I contact Orange or HTC? If repair under warranty is unlikely I have insurance so luckily I am covered.
Any advice is welcome. Going to pop out for a bit to calm down my annoyance but will be online again later.
Simon.
Click to expand...
Click to collapse
the creating golden card is now obsoleted method. It better, that you use unrevoked method to make new HDBOOT from www.unrevoked.com with following instructions. You can root easy and do everything you need only on rooted phone. I will reccomend also and make S-Off for full access in your phone. Everything in one place - http://forum.xda-developers.com/showthread.php?t=809328
Enjoy!
Thanks both.
I can't use unrevoked it says please connect the device.
Si Pie said:
Thanks both.
I can't use unrevoked it says please connect the device.
Click to expand...
Click to collapse
it means, the drivers are not installed. you can take it from
http://unrevoked.com/rootwiki/doku.php/public/windows_hboot_driver_install
and you must read faq http://unrevoked.com/rootwiki/doku.php/public/unrevoked3
I've used unrevoked before without issue. Tried re-installing the drivers and it didn't work.
Is it because I can only get into fastboot/bootloader?
Si Pie said:
I've used unrevoked before without issue. Tried re-installing the drivers and it didn't work.
Is it because I can only get into fastboot/bootloader?
Click to expand...
Click to collapse
Nope. Unrevoked will work if your PC can see the phone. So you have a connection error caused either by a incomplete/faulty setup on the PC, or with your USB attachment (cable/connectors/ports).
------------------------------
- Sent via HTC Desire -
Thanks for everyone's help. I don't know why Unrevoked could not see the phone then. Had ensured the drivers were installed correctly in device manager etc.
I also have no idea why I would be getting CID failure when this has never caused me a problem previously. My suspicion is a hardware fault so I've sent to HTC for repair.
Got my phone back from HTC today, motherboard replaced

[Q] reboot and htc sync problems

Hi guys!
First : 2 months ago I've got the reboot-issue usually when i try use mobile network.
Sometimes i experience the problem after couple of minutes of playing with any game on my phone.
Which company i should send back the phone:- dial-a-phone , - orange , -htc.
Second : I tried to unroot the device but htc sync(3.0.5511) is not recognising it.
My phone is running Gingervillain 1.1 (gingerbread 2.3).Should i try downgrade first?
Anyone experienced this?Any suggestion?I wouldnt be worry if i know that i can send the phone back like this and they will return it with the stock rom without risking to lose the warranty.
Thanks in advance.
i would suggest flashing the WWE RUU before sending it back to Orange/HTC.
You will need a goldcard to do this if you dont already have one.
Do a search in XDA and you will find instructions on how to do it.
The RUU you want is 2.29.405.2 which you can download here...
http://shipped-roms.com/download.ph...9.00.32U_5.11.05.27_release_151783_signed.exe
This will get you back to HTC stock, no root etc...
There isnt currently a way to get back to true Orange stock
thanks mike!

Sending phone to repair, which ROM to flash

I am sending in my phone to get it repaired. The phone has been rooted. Unrooting it shouldnt be a problem but which ROM do I flash ?
Thanks
Look in Desire HD Android Development and choose one.
Mine is LeeDroid's and I find it good and stable. Never tried another one.
talhah1 said:
I am sending in my phone to get it repaired. The phone has been rooted. Unrooting it shouldnt be a problem but which ROM do I flash ?
Thanks
Click to expand...
Click to collapse
I'd flash your stock RUU from here
most preferbly the stock rom which comes together with your phone
Thanks guys
I would flas a 1.32.405.6 RUU, root and do an S-ON as explained at the and of first post in this thread http://forum.xda-developers.com/showthread.php?t=857537
I am not able to flash a RUU as my laptop does not identify my phone for some reason. Unless there is another way of doing it.
Restore the nadroid back-up that you hopefully did before flashing a custom rom.
I am still having problems flashing the stock ROM 1.32.405.6 RUU.When I connect my phone to the laptop and try to flash it, it either tells me that the Battery is below 30 % (which is isn't) or error 170 USB connection error (It can not connect to the Phone)
I had a problem with SD card and lost the backup ROM that I had.
Any ideas?
did you install HTC Sync for the drivers on your laptop?
I managed to sort it in the end.
Thanks guys for all your help
I think you should to use Android Revolution (mike1986). This is best ROM for DHD

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