[Q] Two questions - Desire HD Q&A, Help & Troubleshooting

I'm on T-Mobile UK and getting the DHD soon. I've done quite a bit of reading on rooting and I will definitely do it for the added benefits to my phone. I have two questions surrounding the subject...
1. The VISIONary page says to have a 'safety net' ready before attempting to permaroot. Can someone tell me, or point me in the right direction (Links would be nice) to preparing a copy of the stock ROM to reinstall if something goes wrong? If there are any guides please share =)
2. If I needed to send it for repairs would the only thing I really need to do is to use VISIONary to Unroot the phone? What about any apps that required rooting? Would they have to be un-installed first? I assume that in such a scenario once I got the phone back just re-root it again.

Hi and welcome to XDA.
nikmesh said:
1. The VISIONary page says to have a 'safety net' ready before attempting to permaroot. Can someone tell me, or point me in the right direction (Links would be nice) to preparing a copy of the stock ROM to reinstall if something goes wrong? If there are any guides please share =)
Click to expand...
Click to collapse
One such "safety net" is to ensure you have all the correct drivers installed on your host computer, just install HTC Sync 3 and it will take care of that. Also download the correct RUU (Rom Update Utility) for your particular region & carrier. You can use this to revert your DHD to the state it was when you took it out of the box.
Here you can find the --> Desire HD Files. HTC Sync will come on the SD Card of your new phone.
nikmesh said:
2. If I needed to send it for repairs would the only thing I really need to do is to use VISIONary to Unroot the phone? What about any apps that required rooting? Would they have to be un-installed first? I assume that in such a scenario once I got the phone back just re-root it again.
Click to expand...
Click to collapse
Using the above RUU's your DHD will be factory restored. Everything you did will be reverted back. All the apps you installed will be removed. There would be technically no way HTC would know you rooted your DHD.

andyharney said:
One such "safety net" is to ensure you have all the correct drivers installed on your host computer, just install HTC Sync 3 and it will take care of that. Also download the correct RUU (Rom Update Utility) for your particular region & carrier. You can use this to revert your DHD to the state it was when you took it out of the box.
Here you can find the --> Desire HD Files. HTC Sync will come on the SD Card of your new phone.
Click to expand...
Click to collapse
Thanks for the answer.
How do I know what RUU to use? From my glance I would assume mine would be the: TMO DE 1.39.111. Also know how I can confirm if it's the same version as mine or older? thanks.

If your getting it from T-Mobile UK then you will need a TMO-UK RUU, sadly there isn't one available yet. The TMO DE is for T-Mobile Germany.
You could use a generic HTC RUU, just find the latest version. If you are planning to root, S-OFF, etc... then avoid this --> RUU_Ace_HTC_WWE_1.72.405.3_R_Radio_12.28e.60.140f_ 26.04.02.17_M2_release. As this will lock down your DHD.

Thanks again. Though I'm not sure if I shouldn't just wait for a TMO-UK RUU to make an appearance before I root my phone.....Would a generic HTC RUU work for my current firmware? Also wouldn't a generic RUU be a problem if I tried to send it back for repairs?
Oh also I heard mention of a gold card a couple of times here and there. Would this be needed for using an RUU?

No problem at all,
Yes a generic HTC RUU would work. I got my DHD from Orange UK, as it was from the first batch I received it unlocked & unbranded, just a generic HTC DHD. Although carriers will supply you with a branded & locked handset 99% of the time, people still get generic HTC handsets.
If it went in for repairs, T-Mobile will just replace the software for their own anyway.
A goldcard is a modified SD Card that will allow you to flash unsigned ROM's to a locked (S-ON) handset.

Related

[Q] HTC Desire restore the ROM for FROYO ota

Hi,
I have HTC Desire that was rooted and I want to restore the ROM to factory default so I will be able to receive the FROYO OTA.
My BaseBand ver. is: 32.36.00.28U_4.06.00.02_2
Kernel ver. is: 2.6.29-82821fb5
I'll appreciate your help.
shpits said:
Hi,
I have HTC Desire that was rooted and I want to restore the ROM to factory default so I will be able to receive the FROYO OTA.
My BaseBand ver. is: 32.36.00.28U_4.06.00.02_2
Kernel ver. is: 2.6.29-82821fb5
I'll appreciate your help.
Click to expand...
Click to collapse
just flash one of the rooted ones from here
shpits said:
Hi,
I have HTC Desire that was rooted and I want to restore the ROM to factory default so I will be able to receive the FROYO OTA.
My BaseBand ver. is: 32.36.00.28U_4.06.00.02_2
Kernel ver. is: 2.6.29-82821fb5
I'll appreciate your help.
Click to expand...
Click to collapse
Put in the Goldcard and then run the official RUU (you can get one from here: http://forum.xda-developers.com/showpost.php?p=6703172&postcount=1)
It should let you install the stock 2.1. Then connect to wifi, go to settings->About Phone->System software updates and hit Check Now.
I did it that way, worked for me.
Thank you for the reply,
How can I be sure what is the ROM RUU that I need?
Hi AndroHero,
Can you please link me to the rooted versions you mentioned...
shpits said:
Thank you for the reply,
How can I be sure what is the ROM RUU that I need?
Click to expand...
Click to collapse
I used the WWE version (Link: http://shipped-roms.com/shipped/Bra...00.28U_4.06.00.02_2_release_126984_signed.exe). When i booted the 2.1 rom after going back to stock, I got options to choose the carrier so it could apply the internet and mms settings. Am on Voda UK. Didnn want to install the Voda ROM as i think voda always release the updates much later than the official releases. After setting up the 2.1, I did update and it worked.
Hi,
1. While installation i got an error message 171 (connection lost), it was waiting for the bootloader when it threw the error
2. I retried the whole process twice and the same thing happened.
Can any one assist me?
Thanks ahead.
shpits said:
Hi,
1. While installation i got an error message 171 (connection lost), it was waiting for the bootloader when it threw the error
2. I retried the whole process twice and the same thing happened.
Can any one assist me?
Thanks ahead.
Click to expand...
Click to collapse
Reboot the phone in fastboot mode, i think its press and hold the volume down button as you switch the phone on. then use volume keys to select fastboot and select it with the power button. When you leave this on there, run the RUU and it should work. WITH A GOLDCARD (IMPORTANT).
My desire is unlocked, why do I need a GOLDCARD?
I did exactly what you suggested. I moved it to fastboot but I still get the same
ERROR[171]:USB CONNECTION ERROR
This happens after the PC restart the device so it is not a 'physical Connection' issue.
I have my phone unlocked and the SIM working. From what I read, I need goldcard if I wan't to unclock my SIM...
Please advise
I successfully installed the RUU ROM, but I'm not getting the 2.2 OTA... What should I Do?
My phone is unbranded and unlocked, do I still need a gold card to restore to factory state for warranty purposes?
Sent from my HTC Desire using XDA App
If you purchased the Desire and it was on an x.xx.405.x software version then you don't need a gold card.
Don't people bother to actually absorb information as this is pretty n00b stuff...
I keep offering to help out with FAQs because this sort of information is not clearly stated. But thanks for letting me know. And I presume HTC read this forum and would know our tricks but apparently its still not a problem.
Sent from my HTC Desire using XDA App
EddyOS said:
If you purchased the Desire and it was on an x.xx.405.x software version then you don't need a gold card.
Don't people bother to actually absorb information as this is pretty n00b stuff...
Click to expand...
Click to collapse
How would anyone know what version of the software his phone had when he purchased it? I, for instance, knew nothing of the "rooting world" when I got my unbranded unlocked desire, so now, after the OTA upgrade, I don't think I can retrieve that information: am I correct?
In order to absorb information, someone has to give it to you. The process is long (for some longer maybe), but I'm sure you were a n00b once and I hope nobody treated you this way.
Luca
That is correct but if you'd read all threads/information logic would dictate that perhaps it's wise to make a note of what it comes with out the box and make sure you have a back up route in case things go pear shaped/need to be reversed. If all you've done is root the phone and not flashed a ROM then you can still check but if you're now on a custom ROM then you're kinda screwed (unless you just wanna be on an unbranded ROM then you can obviously so this).
Easy way of at least finding out if you're branded or not is to just try and flash a stock WWE RUU without a gold card - if it completes then you're unbranded
Yes, I was a n00b once (Android n00b April this year) but I didn't ask any questions - I just lurked and read other posts and learnt by others mistakes and only asked if I wasn't sure what I was doing. I've had previous mobile phones and so knew about checking version numbers so always make sure I know what I have before trying anything like rooting (or the equivalent term for other makes)
Thank you Eddie.
As a matter of fact, I haven't rooted the phone yet: still in the info gathering stage as I just purchased the phone a month ago. I come from "stupid" phones so never had this problem/opportunity before.
I know for a fact that my phone is not branded, but I don't know:
1) which is the software + radio I should download to restore my phone in case I don't like what I get with rooting;
2) which rom to install: in this specific case, the more you read, the more you get confused. I read some people installing the same rom and one saying it is slower than Luancher Pro + stock rom, others that claim that it is faster than anything they've ever tried (and, mind you, they are talking about the same rom!)
3) last but not least, all guides I found in Italian are relative to using unrevoked with windows 7, while I still run xp and it seems that xp poses some additional problems. I just created a virtual machine on my pc to start using ubuntu, but I never even seen the thing!
However, thanks for the help and sorry about being a little snappish in my previous post. I guess we all approach this problem with different attitudes: some would like it to be a real one-click easy procedure and so keep on asking until they find somebody who does it for them!
Ciao
Luca
Yeah I agree to anti-n00b remarks are getting really old. I'm sure many of us have tried searching threads and doing the right thing, so can we all just get over it? I've offered 6 times now to help create FAQs and not one of the anti-n00bs has offered to help.
Anyway, so I understand then that for those with unbranded / unlocked phones it is a simple matter to restore to factory state. Just thinking in case the USB connector broke or something, which worries me a lot because often connections are rather wobbly although I'm not sure how much that has to do with cheap cables or what.

WiFi error after update 2.10.405.2

Hello
Few days ago I was prompted to install update 2.10.405.2. After the installation I can't enable wifi anymore; it simply says error. I just got my phone 2 weeks ago on an Orange contract (from mobiles.co.uk), but when I contacted HTC they said that my phone should be a branded and locked O2 Desire. HTC said that because my phone was unbranded the update messed my phone. Is that possible?
I noticed that quite a few people are affected by this, but the guy from HTC wouldn't say if they are aware of this problem or if they are working on a fix. They "escalated" the call but haven't contacted me back yet.
Is there a way to simply uninstall the update?
I read this post http://forum.xda-developers.com/showthread.php?t=779787 but I wouldn't want to downgrade to 2.1 (I just got this phone 2 weeks ago, plus this is my first Android so...) wouldn't that invalidate my warranty ?
Please advise,
Thanks
If your Desire was a previously branded handset then you need your gold card in the unit for ALL updates. This is why the handset is having issues...
I didn't know that.
Why was I given a previously branded phone in the first place, if this could cause problems like this?
Anyway, I made my main microSD card a gold card now... for future updates. Does this gold card just needs to be in the device when you update, or you need to do something else as well ?
Is there a way to simply uninstall this bloody update?
You just need the gold card in the unit...Don't suppose you happen to know the software version that was on the unit when you got it do you?
Unfortunately no. But this was the first and only update that I got, if that helps.
Same issue here, is a hard reset/reflash the only solution? I'd rather not lose my files and stuff, ofcourse.
It would be either 1.21.405.2 or 2.09.405.8 I'd imagine...
CPW own mobiles.co.uk so it should've been an unbranded device - mine was from a CPW store and was unbranded - so it may have not been a branded unit. Follow this guide and if it completes with no issues you're on an unbranded unit (it will roll you back to Android 2.1 and you can then flash the Android 2.2 RUU file directly (or try the OTA update again)*
http://forum.xda-developers.com/showthread.php?t=768256
* You will lose all data, mind, so backup what you need before doing this
Will this invalidate my warranty?
I also contacted mobiles.co.uk (as HTC suggested) to ask them why on HTC database my phone apears as a branded O2 phone, but still got no answer from them. You are saying that it should have been an unbranded Desire ?
No it won't, if it completes then you've got a generic Desire and that guide puts you back to stock 2.1...you can then update again to 2.2 and HTC won't know a thing...
I'm saying it should have been an unbranded Desire going from my experience of CPW - that's not to say EVERY Desire will be unbranded as it depends where they got the stock from
Quote from post : [HOWTO] Downgrade Froyo (2.2) to Stock 2.1 (ANY HBOOT | WIN/LINUX/MAC | ROOT)
"Further Information
If you want to flash an alternative RUU (e.g. a branded 2.1 release), just skip the downgrade section at the end by pressing vol-down on the phone when the utility has completed. Then reboot the phone and run the RUU you want. If you have an SLCD screen you should be very careful here - most RUUs don't support the screen."
Question: Do I need to skip the downgrade?
My model number is HTC Desire A8181 - is this with SLCD screen?
I have downloaded RUU_Bravo_Froyo_HTC_WWE_2.10.405.2_R_Radio_32.44.00.32U_5.09.05.30_2_release_142828_signed.exe
Is this ok to flash after this process?
Sorry, I am a novice (got the phone 2 weeks ago) and did not expect to bump into problems like this so early.
Please help, I wouldn't want to brick my phone.
The guide downgrades you to the stock 1.21.405.2 ROM which is fine for SLCD screens. You can then either use that RUU or just do the OTA update again - whichever you prefer (personally, I use the RUU)
There should be no issues if you follow the guide to the letter
Other thing to try first, though, is a hard reset - it might fix it for you
Just did a hard-reset. It didn't help. Will try downgrading and let you know how it went.
I did the downgrade and now the wireless is working again )
I'm flashing that RUU now
Thanks so much EddyOS
No worries matey, just keep the gold card in the phone and you shouldn't have issue in future
I had the same problem.
No WiFi and hotspot after ota.
This because i forgot to put in my goldcard...
Easiest way to fix it is to make a goldcard, then get the .zip file from the 2.10.405.2 update and place it on the goldcard.
Rename it update.zip.
Put the goldcard in your phone.
Then enter recovery mode (reboot your phone, when turning on hold the lock button and volume down button)
Select recovery in the menu you get, then wait, after a while it shows you a few options. Choose the option to run the update.zip.
Done, everything works perfectly.
Its really easy, only making the goldcard out of an SD requires a little searching/reading.
Good luck!
Edit: forgot to say it doesnt erase any data, like apps and contacts.
Just be sure if you use your current SD card as goldcard to copy everything to your pc before making it. Then you can put it back later on.
Finaly back to the latest 2.2 Android. Updated using OTA.
Tried updating with RUU but for some reason after the RUU rebooted the phone to start the update, the phone got stuck on the HTC screen and the RUU timed out; tried it several times.
But I'm back on track now.
Will keep the goldcard in at all times. Lesson learned the hard way.
DaannRoz - unfortunately I already did the hard-reset...
Thanks everybody.
Thanks DaannRoz
I put a new 16gb into my phone a while back and put it through the gold card process so I thought it should work. It didnt and I got the Wifi error code. I put the original gold card in and went through the steps you provided and got my Wifi back. It saved me from reflashing the phone and wiping out all my apps and data.
I anyone gets a picture of a phone with a red triangle and a apostrophe in it you need to push and hold the volume key up and then press the power button to get to the rom select screen.
Thanks Daan..
Just stuffed my Desire. Will try the update via recovery @ home.
BTW is this the update you want me to do ??
http: / / fotadl.htc.com/OTA_Bravo_HTC_EU_2.10.405.2-2.09.405.8_releaseol2djq7rqarka2ka.zip[/url]
Cheers,
Sai
Thanks Daan...now my Wifi works...
@Sai> I used the link provided by you..thnx.. (Hope its an original one!!!)
saro
I got the same issue. After reapplying the update with an update.zip and the recovery mode --with gold card inside at this moment-- everything goes fine and my WiFi works again...

Willing to pay to unroot HTC Desire

Hey guys,
I've a desire and decided to sell it but before that, i need to unroot it. I'm willing to pay.
Anyone interested?
Are you branded and do you know what was your software version out of the box.
What do you mean by branded? I got the set from M1 though..
I can't recall the orginal version but currently it is 2.13.707.1 after rooting with unrevoked.
Okay so you are in Singapore and need an Asian RUU.
Sounds like you have rooted but have not installed a custom ROM.
Download this RUU http://www.shipped-roms.com/downloa...00.32U_5.09.05.30_2_release_143921_signed.exe
Turn off your phone;
Turn on your phone holding the back button;
You have now entered "fastboot";
Plug you phone via the usb cable to the PC and then start the RUU.
And thats all?? No gold card or whatever sort of complex steps to get it unrooted?
If that's the correct ROM you won't need a gold card, it'll just work. If you get any error messages then chances are you were on another ROM originally
A gold card is only needed to move to a ROM not originally on your handset, e.g. I have an x.xx.405.x Desire so can only flash x.xx.405.x RUUs without a gold card
You need a goldcard if you are branded (for example having splash screen when booting and preinstalled apps by your carrier) and flashing a ROM or an update that is different software version from what you bought your phone with in the first place.
You should be unrooted just by doing the above.
After successful rooting i didn't do anything to the phone so it should work right? What will happen if it doesn't work? Will the phone be bricked?
No, just follow the steps and you will be unrooted.
I got this when i try running the ruu
error 5001 "please make sure you have finished any previous setup and closed other applications
Does it matter on what OS i'm doing this from? I'm currently using windows 7
Run it as admin.
Right click on the RUU and choose "run as administrator" (or sort of that).
RUUs run fine in Windows 7, I use Windows 7 Ultimate 64-bit and have no issues.
Obviously can't have any other programs installing when running an RUU as it is an installer in itself
I tired running as admin but still the same error pops up. I read from somewhere that HTC sync needs to be installed for it to work?
You don't need htc sync when you are in fastboot mode.
It's possible that the RUU which is a self-extracting archive can't be extracted properly. Check if you have the whole file and it's not corrupted, be sure that you have enough space to extract it (you probably have it).
Run the RUU on a fresh restart of the windows.
If you got another windows machine at hand you can do it on it.
Thanks for the help guys!
also you might want to check out many tutorials HOW TO on this forum or youtube etc

[Q] Can't boot up. Stuck on HTC logo.

This may sound familiar to you but..
Some background. Got my Desire repaired (replaced the motherboard because of a well-known reason..). Previously I had a root access and my SD card divided to FAT\EXT. So I got my phone back, it worked perfectly but today it suddenly turned off while it was charging. Now it won't boot up. I see the darn HTC logo all the time. Did the wipe and..restore. It seems that I don't have any update.zip on my card. I have no idea what should I do. Any suggestions? Thanks in advance!
is your phone rooted? Were you have a custom rom or just a standard one?
Hey, no. After the repair the root was gone. Had the last OTA update installed. I just don't quite get it. Since I don't have that update.zip on the card, that means I can't really get it restored, right? So if i.e. I change my SD-card to another one. How do I get a restore image file? I'm confused..
If your phone is branded you need the goldcard to run again ruu but if it's not just download the latest software and try. maybe it'll help
try running logcat while the phone is hanging on the htc logo
it may give a clue of what is wrong
kluzik1 said:
If your phone is branded you need the goldcard to run again ruu but if it's not just download the latest software and try. maybe it'll help
Click to expand...
Click to collapse
By branded you mean OEM'ish? No, it's the regular one. By software you mean SDK?.. Or you mean that official .exe? (from i.e. shipped-roms.com)
edofic said:
try running logcat while the phone is hanging on the htc logo
it may give a clue of what is wrong
Click to expand...
Click to collapse
You think it's connected to the PC at that moment? I can't access SDcard at that moment..
Downloads from shipped-roms.com freeze after a while. So I've found a PB00IMG.zip file in some other place. Bootloader checks the file and goes back to the main screen. No errors, no update options - nothing.
Murrzeak said:
Downloads from shipped-roms.com freeze after a while. So I've found a PB00IMG.zip file in some other place. Bootloader checks the file and goes back to the main screen. No errors, no update options - nothing.
Click to expand...
Click to collapse
check this it may help you. Step by step how to install ruu
http://forum.xda-developers.com/showpost.php?p=12516573&postcount=6
the latest ruu wwe you can find here http://forum.xda-developers.com/showthread.php?t=869048
step by step and your desire will be fine
If you're on Vodafone and it's on a Vodafone ROM then here's the latest RUU:
http://www.multiupload.com/K0FR1OK301
And here's the latest WWE RUU:
http://www.multiupload.com/LEJCW182AH
Gold card would be needed to run the WWE RUU if you have a branded handset
Thank you guys. As I've mentioned before my Desire isn't branded. It was bought in Lithuania unlocked and sim-free. So theoretically I don't need a gold-card. But one .img I've tried to feed em returned wrong CID error. I've downloaded that RUU and tried to run it. Phone's plugged-in but the setup drops an error (170), says it can't see the phone. Tried to do it with in the bootloader mode. Same stuff. I'm kinda messed up.
HTC says they can take it for the repair so I don't need to send it back to Lithuania, but I still think it should be fixable..
Wohoo! I've managed to get the rom.zip out of the latest RUU and fix the whole problem. Thanks guys! You made my day! We can close the thread now.

[Q] Can't unroot my Desire - really stuck!

Hi guys. My first post on here I think, but I have been lurking a while and using a couple of the ROMs on the developers forum.
My Desire has a problem where it reboots itself whenever hot. This happened on the standard ROM but has continued when using custom ones also. I've been meaning to send it back to O2 for about a month now but haven't got round to it. I thought I better get it back to standard before I return it, but that's where things started to go wrong.
Both my work PC and laptop wouldn't entertain the phone being connected. HTC Sync could not see it. Downloadd the latest version, tried restarting with only Windows services running etc. but no joy.
So I brought the phone home and connected it to my home laptop, which detects it. I downloaded the SDK and installed the Google USB drivers, all seemed good. I tried to run the HTC ROM Update Utility, but have had various problems.
I am trying to use the O2 RUU from the forums here.
The most common problem is ERROR 140:BOOTLOADER VERSION ERROR
I'm currently running a Froyo ROM.
I have also noticed, that if I reboot the phone to the bootloader and then plug the USB cable in, it goes back to the old Android 1.0 on device manager, which it only does if connected during bootloader. This cannot be changed, no matter how many different drivers I try to update it with.
Any help here would be much appreciated. My warranty expires in May!
Was your phone o2 branded originally?
Sent from my HTC Desire using XDA Premium App
It was, yes.
You might need a goldcard even though your phone was originally o2. Also the failsafe solution is to extract the ruu zip file from the flashing utility, put it on the sd-card and let it flash it automatically.
This way you eliminate a lot of potential errors.
edit: error 140 is bootloader version error. It means your current bootloader is newer than the one in the ruu and the utility does not allow a downgrade. You will either need to find an o2 ruu with the newest bootloader or use a wwe one with a goldcard instead.
Your issue is not related to having a gold card inserted. The message is pretty clear: Your phones hboot is to new (or the RUUs is to old, if you want to put it that way). RUUs will typically not allow you to downgrade hboot. Try to find a newer RUU with a sufficient hboot version or if you are S-Off, find an older hboot and downgrade yourself via fastboot.
Regards.
Edit: sorry... haven't noticed the edit in the post above.
Sent from my HTC Desire using XDA Premium App
OK thanks guys. I don't know what a goldcard is, I'm certain I never had to use one of those when I rooted the phone with the unRevoked method.
I may have found a better O2 ROM this morning, so will give that a try and let you know.
It worked! I'm onto an O2 Froyo ROM now

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