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It is bad news , then good news, then bad again. My phone was stolen from where I work. It was found 5 hours later. It was really wet when it was found. (we don't know how it got wet, nor for how long it was in water..)I dried it off, put it in rice for 48 hours...I have turned it on, and it stays on for about 3 min. Then it shuts off. It will not start up again unless I take out the battery. And will do the on thing for 3 min again, etc...
So I have questions...If I keep this thing in rice for a longer period, does it have a chance of working? I filed a police report. I have a case #. What are the chances of HTC covering this by warranty? The water indicator mark on the phone itself is pink/red. The battery is pink cross-haired. It doesn't look as pink as the phone unit itself.
I called HTC just now. They are closed until Monday. I just wanted to get some varied opinions. Thanks.
well first question is, do you have insurance for the phone? i dont think HTC would take care of it as of they only replace if the phone has defects, but insurance would, theyll be your best friend in situations like this, happened to my Touch Pro, i put the sucker in rice for 5 days and its working great, only thing is that there still some spots left from the water on the screen, but its barely noticeable, but the day it got wet, called up AT&T and they said theyll send me a new phone, which how i ended up having a Tilt 2
also to add on to this, i dont think the cops can find out who stole it who knows....someone can come up and admit it....
my phone was stolen about a month ago...i just called tmo and submitted a claim via asurion...from your sig, it appears this may not be an option for you...
chances are, they will deny your claim, as the phone is in you possesion and is wet. how are they to know that your phone was stolen as opposed to you getting it wet. as a former claims adjuster, that's how I would view it.
lastly, do you have a cell phone repair shop in your area, it may be worth your while having them take a look at it, rather than getting htc involved...
if you have asurion insurance they shouldnt deny you a claim but it may be different in the area you live in, for me with sprint i must pay a $100 deductible but it covers theft, physical damage, and water damage for a replacement
No, I do not have any insurance on the phone. I have Home Owner's Insurance, but I believe my deductible is prob pretty high.
I don't know about Asurion. It looks like they cover the Carrier's phones, not an unlocked one.
I was in hopes that HTC would cover it since I didn't get it wet myself. It was stolen from my office at school...( a &*#@ student did it). Since I have a police report and case #, I can verify that it was stolen and discovered "wet." You don't think HTC would accept that? I mean, it is all true.
It is so discouraging.
Rock and a hard place
i<3myphone said:
No, I do not have any insurance on the phone. I have Home Owner's Insurance, but I believe my deductible is prob pretty high.
I don't know about Asurion. It looks like they cover the Carrier's phones, not an unlocked one.
I was in hopes that HTC would cover it since I didn't get it wet myself. It was stolen from my office at school...( a &*#@ student did it). Since I have a police report and case #, I can verify that it was stolen and discovered "wet." You don't think HTC would accept that? I mean, it is all true.
It is so discouraging.
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It's unfortunate what happened yes, but HTC only feels responsibility to cover repairs that are related to faulty manufacturing...even though you can prove that it's not your fault the phone was stolen or damaged, those are both issues that only some type of insurance would cover, I'm sorry to say. Assurion is the company that provides harware insurance to most of the major carriers, but yes I think it's only offered on phones bought from/through the carrier itself....you would know if you had it because there'd be a small (~$10) charge on your bill each month for it.
What if I got a Square Trade warranty?
i<3myphone said:
What if I got a Square Trade warranty?
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Well sure if you had that on the phone then you should be just fine...their terms clearly say they cover immersion, so they shouldn't give you any hassle about it. Although, I do see that their fine print states "unlocking a cell phone after purchase will void the warranty"...so don't know if you might get a hassle for the custom ROM, or if they only care about carrier unlocking.
Now, if you don't have the Square Trade warranty yet and were thinking about purchasing it and then submitting this claim, they might have an exclusion period where you can't make a claim within the first x number of days after buying the warranty, if the phone isn't brand new when you purchase the coverage (that's not unheard of in the 3rd-party warranty business)
EDIT: Yes, they do have a 60-day exclusion period...anything happening in that period is considered to be "pre-existing". And, it looks like you have to purchase the coverage within the first 30 days after the auction that you bought it from.
Suggest you do the following:
1) Batteries are easily damaged by water and can become a silent fire hazard, so remove and dispose of the battery Leave the back cover off the phone.
2) Give the phone a very thorough bath in distilled water (no soap or anything) to remove any contaminants. Optionally, disassemble phone first.
3) Shake as much water as possible out of the phone
4) Wrap phone securely in paper towel
5) Place phone in a bowl of instant rice, and cover bowl with plastic wrap
6) Put bowl in a sunny place
7) 24 hrs after there is no more condensation on the plastic wrap, your phone is as dry as it ever is going to be
8) Put new battery in phone, replace cover, and charge for full charge cycle
With a little luck, your phone will be working as good as new.
Thanks. I will try above steps. I will keep you posted here.
So out of curiosity, I tried the phone again. It comes on for 3 minutes, then goes blank. (shuts off) While it is on, the phone itself gets really hot, as well as the battery when I remove it. What is this a sign of?
i<3myphone said:
So out of curiosity, I tried the phone again. It comes on for 3 minutes, then goes blank. (shuts off) While it is on, the phone itself gets really hot, as well as the battery when I remove it. What is this a sign of?
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Did you try following the advice where it said to replace the battery? You can get them dirt cheap on ebay if you havnt. I would try that first myself as that would save a lot of time AND money if thats all it is.
You also might be able to get a new battery from your carrier. I've heard of people walking in and saying hey I only get so many minutes out of my battery and they just give them a new one. I would go in NOT say anything about dropping your phone in the water and saying the battery only lasts three minutes, then show them how it turns off after. You may end up getting a free one.
Again thats assuming you bought it from your carrier and not direct from HTC. If you didnt.. ebay!
I finally got a different battery put in the phone. I also did a hard reset. The phone went thru the process of booting up, setting up phone for 1st time, etc...it stayed on for about 5 min. Then.....BLACK...BLANK screen. Now when I try to start it up, it will only last about 60 seconds.
Suggestions on what to do next? Thanks.
Time for a new phone!!
Aaron McCarthy said:
Time for a new phone!!
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Yeah, it's time to throw in the towel on this one I'm afraid
EDIT: I don't see for sure that you followed steps 5-7 in datawrhsdoc's instructions above...did you? It may be past that point yet, but it's the only other thing that might have had any chance of helping you
I had already done the rice trick. Thanks for following up. dang this just pisses me off.
yeah, if you turned on the phone while the electronic components were wet, chances are something fried inside. time for a new phone.
and why would htc pay to repair this phone? warranty only covers manufacturer's defects.
on the positive side, you can find tp2's for about 250.00 right now.
So sometime between friday and today I've managed to crack the glass over my camera. I have no clue how this could have happened since I have it in a seidio innocase, and the camera rests below the case. I don't get why they didn't use the same type of glass for the camera as they did for the scree!
In any case, I'm not sure what to do to fix it? I'm still within my 30 days (barely!) but I'm not sure if it's a widespread enough issue for me to try and get them to replace it.
Any advice you guys can give me would be appreciated.
Huluk said:
So sometime between friday and today I've managed to crack the glass over my camera. I have no clue how this could have happened since I have it in a seidio innocase, and the camera rests below the case. I don't get why they didn't use the same type of glass for the camera as they did for the scree!
In any case, I'm not sure what to do to fix it? I'm still within my 30 days (barely!) but I'm not sure if it's a widespread enough issue for me to try and get them to replace it.
Any advice you guys can give me would be appreciated.
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They have to replace it if it's within 30 days. Go replace it no way you can fix that.
So basically tell them to fix it or that i'll return the phone and cancel my service? (i'm also a new customer)
well if you have the insurance that may help a little.. but im not sure if you would have to pay that crazy $100 fee
I'm not sure they'll take it back in the 30 days, since it's not a defect and the phone isn't in "like new condition." You broke it, so they probably won't accept it.
If you haven't purchased the phone insurance yet, I would just purchase that and then wait a while and attempt to get it exchanged that way. Also, a repair facility might be able to replace it..?
As I said on another forum, if you end up pulling out the glass (because it is very easy to replace yourself), take some measurements. We should be able to get a sapphire lens that will replace it and be much more durable.
I read somewhere, either here or one of the other forums that the camera lens cover is actually made of plastic. The poster said he heated a pin and was able to push it through like a hot knife through butter.
Minjin said:
As I said on another forum, if you end up pulling out the glass (because it is very easy to replace yourself), take some measurements. We should be able to get a sapphire lens that will replace it and be much more durable.
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Interesting... Got a link?
I turned the phone over on day 18, and yes, my glass has a "popped" right down the middle. I babied this thing in a gooey case, b.c even though 2.5 years with an iphone with no case and no issues, i thought htc was being gusty with their protruding camera, so for that reason alone I went with a case.... and NO WAY, crack. and i did the run around yesterday. I called HTC, and even thought the person who called the rep right before me complained of the EXACT same issue, short ownership and glass crack, they said sadly the crack is considered physical damage and not yet a issue htc is aware of. so i called a local Sprint store who said oh yeah, no problem, your within the 30 days right? yes, call this number at sprint headquarters, they will send you a new one and a box to send the old one, bla bla bla like its totally no problem, however, the corporate sprint rep kindly regrets i have been misinformed, and its physical damage. then i call the local store back and they are bummed and send me to a different store, a cooperate repair place who they believe would swap it out. this guy says, bummer, looked at it via a microscope, says its a plastic sheet cracked straight through with small perpendicular cracks and due to popularity they don't even have any repair parts... basically they get them as people smash their front screen, then they part them out. b.c. the phones are so new and popular, they don't have any (i'm in a 4g area). so he just said take the phone to any cooperate store, not bestbuy radioshack, (third party dealers) and say that i received the phone damaged, and just noticed it now, and they should they will swap you with one due to being in 30 days. So i will try that today, but i feel caught in a catch 22. its not even 30 days and the device breaks, which qualifies as physical damage from the customer, so no one will swap phones with you, and b.c its so new and hard to get, no one has parts even, repair facilities, so our 30 day window will run out before we can get it fixed for free... Next day i try a second corporate store, for sure the cracked high strength plastic is considered physical damage so there is no way to return phone and cancel service, you will still be stuck with the cost of the phone. so. because its still early, you can add insurace 7 bucks a month, 100 buck deductible. so basically my options are 107 for a phone with a perfectly sealed camera that doesn't create any glare in low light pics or pics shot into a light source, or i can just ride it out, and hope over time htc does something or parts become available via ifixit.com. so. mega bummer no idea how it broke, obviously everyone who looks at the single crack has to believe you somehow maliciously directly hit it on something with a protruding point, and i'm pretty sure it wasn't there when i got it, but i do know i didn't do anything out of the ordinary, so its a real puzzler. but, i would say if you have this issue, take it to a sprint repair facility if only to have the tech log the problem on thier system ,b/c then more techs will add notes to the issue and sprint/htc will have actual legit feedback to see if its a trending problem. even though you are going to get nowhere, even within the 30 days, make the complaints so the problem get's noticed. oh and did i mention i bought 2 one for me, one for my wife... with hers, so far so good. would love to hear if any others had luck fabricating one out of sapphire or something else really durable. its got to be a 20 cent piece of plastic.
That sucks man, sorry to hear that. I know other people have had the same issue. Hopefully htc owns up and fixes it.
Hello fellow n7100 owners. All input welcome, but especially from other US residents who own n7100s.
So I did something stupid this weekend. I wore these loose shorts with loose pockets and dropped my phone when I sat in my car.
The screen is cracked now at the top right. It turns on just fine, works as usual, and the touch sensitivity also seems to be normal in the area of the crack. So it seems like the problem is just cosmetic at this point, , and in a darkly lit room, it's hard to even see the cracks when the screen is own.
But it's bothering me to look at it, I really liked the way this phone looked and kept my screen and everything in absolutely immaculate condition before this. What are my options?
I figure I can't send it to samsung, since I bought it off ebay, and obviously it's not a domestic galaxy note 2.
I'm thinking self repair is a no go, unless it's very easy and doesn't require a lot of tools because I am not handy at all with those types of things. I was thinking of taking it to a local repair shop that I found online, but I don't know how much it's gonna cost...and if I do take it there, if I should buy the parts I need beforehand so they don't overcharge me on those.
Any thoughts?
Anyone? Someone?
I wouldn't even think of trying it yourself. I wouldn't even try it myself. Your out of luck when it comes to warranty as you bought the device second hand. Your best bet is to find a store like you have and get an estimate
If I am correct, I know you could go to Samsung and let them repair it. Just say you'll pay for it.
I changed only the glass on my 2nd s3 it cost me £15 for the glass and £20 for the heatgun. Check out youtube for tuts
Sent from my GT-N7105 using xda app-developers app
Call up mobiletechvideo.com. they're located in Texas. They swap out emmc chips in Samsung phones so I would assume they can do screens too unless they can't source them.
Sent from my GT-N7100
I got my note 2 as a gift, but when I received it, the screen near the front camera was cracked out the box. So, called Samsung service centre, they say they wouldnt repair it because it was out of their warranty, and if I wanna fix it, it will cost approximately $200 dollars (converted from Indonesian Rupiah).
http://db.tt/ANyYkLH1
That link is a video that I filmed with my amaze. I made it to prove to a guy that sold me the digitizer from ebay that I didnt damage it during installation. Basically, I installed the digitizer assembly last week, and I noticed the dead spot when texting a friend, and everytime that I try to type thw S or E key, a W would pop up, and also, while in recovery, I cant select any options that appear in the spot that is, in this video, a horizontal line where the day of the week is displayed on my weather widget in the lock screen.
I informed the guy of this problem, and he offered me $50 partial refund (it cost me $150) or if I can remove the assembly without damaging it, he will exchange it. Here is the problem, if I do damage it in the slightest, not only will he not warranty it out, but I would have to just throw my phone in the trash, because $300 is too much money to pay for just the screen. So I told him that I cant take the chance of removing it if I will be penalized for damaging a defective screen. So I was thinking about sending him that link to show him that the screen is good, the amoled isnt pierced, and the ribbon isnt damaged. I mean, I would know if I damaged the assembly, because I installed it myself, besides, unless he is accusing me of damaging this digitizer/amoled assembly with psychic powers professor x style, he has to know that he is just discouraging me to pursue a refund/exchange. I even offered to send him my phone, so that he can see for himself that its defective, yet not physically damaged before its removed. If he damages it during removal, atleast he will know that it was originally defective when I recieved it, before I ever installed it.
This is doing the same thing that happened to a friend of mine when he didnt line up the lcd to the digitizer, and I paid so much for this assembly for the very comfort of knowing that it was done right. He still insist that he tested that screen before he shipped it (he claims that all digitizer assemblies are tested before being shipped on his ebay page), but from watching the video, atleast in my opinion, its pretty obvious that something is wrong here. I opened a case with ebay, but until june third, I cant escalate the case to ebay, and it says that I should try to work it out by ourselves, but he is stalling and discouraging me. I think this is all bs man. So if anyone has any advice on how to get this situation resolved, please chime in. I am stuck at a stalemate now. Plus, I need my phone fixed. Thanks.
cuiltheory said:
http://db.tt/ANyYkLH1
That link is a video that I filmed with my amaze. I made it to prove to a guy that sold me the digitizer from ebay that I didnt damage it during installation. Basically, I installed the digitizer assembly last week, and I noticed the dead spot when texting a friend, and everytime that I try to type thw S or E key, a W would pop up, and also, while in recovery, I cant select any options that appear in the spot that is, in this video, a horizontal line where the day of the week is displayed on my weather widget in the lock screen.
I informed the guy of this problem, and he offered me $50 partial refund (it cost me $150) or if I can remove the assembly without damaging it, he will exchange it. Here is the problem, if I do damage it in the slightest, not only will he not warranty it out, but I would have to just throw my phone in the trash, because $300 is too much money to pay for just the screen. So I told him that I cant take the chance of removing it if I will be penalized for damaging a defective screen. So I was thinking about sending him that link to show him that the screen is good, the amoled isnt pierced, and the ribbon isnt damaged. I mean, I would know if I damaged the assembly, because I installed it myself, besides, unless he is accusing me of damaging this digitizer/amoled assembly with psychic powers professor x style, he has to know that he is just discouraging me to pursue a refund/exchange. I even offered to send him my phone, so that he can see for himself that its defective, yet not physically damaged before its removed. If he damages it during removal, atleast he will know that it was originally defective when I recieved it, before I ever installed it.
This is doing the same thing that happened to a friend of mine when he didnt line up the lcd to the digitizer, and I paid so much for this assembly for the very comfort of knowing that it was done right. He still insist that he tested that screen before he shipped it (he claims that all digitizer assemblies are tested before being shipped on his ebay page), but from watching the video, atleast in my opinion, its pretty obvious that something is wrong here. I opened a case with ebay, but until june third, I cant escalate the case to ebay, and it says that I should try to work it out by ourselves, but he is stalling and discouraging me. I think this is all bs man. So if anyone has any advice on how to get this situation resolved, please chime in. I am stuck at a stalemate now. Plus, I need my phone fixed. Thanks.
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It'll be your word against his on weather you damaged it during install. EBay will probably stay out of it if his feedback on eBay is overall positive.
Afraid it sounds to me like your best option is to remove it carefully and go for the exchange. Or take his 50 and cut your losses.
Sorry, but that is how I see it going. If he has a solid eBay reputation, they aren't gonna force him to do anything.
Sent from my cell phone telephone....
kj2112 said:
It'll be your word against his on weather you damaged it during install. EBay will probably stay out of it if his feedback on eBay is overall positive.
Afraid it sounds to me like your best option is to remove it carefully and go for the exchange. Or take his 50 and cut your losses.
Sorry, but that is how I see it going. If he has a solid eBay reputation, they aren't gonna force him to do anything.
Sent from my cell phone telephone....
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Yea, thats why I went with him, because his reputation is 99.1%, where mine is a 100%, but I only purchased items, so its really hard to get negative feedback from purchasing anything on ebay when all of your purchases are the buy now type, and your payment isnt declined.
So, what if I do remove the display without damaging it, could I send it to someone at ebay first to independantly verify that its a defect and not physical damage? Do you think that my video will suffice for evidence that no physical damage has occured? I mean, look, the screen displays fine, which these are so sensitive that if I pierced the amoled display, it wouldnt light up right? Then the glass, its not cracked, not even a scratch, so surely no physical damage there. The third possibility that he listed was a torn ribbon, but again, as I am typing this up on the phone now, if I tore the ribbon by installing it, surely it would either work, or not work right? I am not an expert, so my only recourse is applying logic using common sense.
What bothers me is that he knows that I bought this assembly to permamently install it, its not like removing a sim card. I am going to write him back and link him to the video right now. I dont know what else to say.
Well, I hope it works out for you. I just can't see eBay doing anything about it....and if they were gonna, probably take forever.
Sent from my cell phone telephone....
What country are you in?
Sent from my GT-I9100 using xda app-developers app
oL00No said:
What country are you in?
Sent from my GT-I9100 using xda app-developers app
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I live in the US.
http://return.phiconnect.com/id/ask_tronics
The guy told me that he doesnt want to separate the screen because if the cable rips, he cant prove that it wasnt already like that. I don't know, I just can't believe that there isn't a solution for this kind of problem. I need some objectivity here, am I just being paranoid? Its so easy to break these things, and if I damage it pulling it out, I wont get a refund or exchange, and if he would have really tested this thing, then I wouldnt have recieved a defective digitizer, and I would have no reason to remove it. Thats what really bothers me, I shouldn't even have this problem, but then again (might as well admit it before someone else says it), life isnt fair.
By the way, the guy said to process my refund or exchange by clicking on that link above, but ebay says not to respond if there is an offer to complete a transaction outside of ebay. I clicked on the link and saw the ebay logo, but the words are really fuzzy and I cant make em out. Anyone ever seen a page like this? Is this what the official ebay return page looks like? I cant get used to the screen like this, so if I have to accept the $50, then essentially I just lost $100 because I will have to buy another one, or sell this thing for $450 to be fiscally neutral.Thanks for answering back, I dont have much experience with ebay.
If it were me.. I would do a partial return and get the 50.
I don't know how hard it is to take the digitizer off but my past experience with ebay related purchases are never great. If you do manage to get it off without damaging it I'm sure he might even throw up the excuse that it is damaged on his end, and you will have to do an insurance claim through whoever did the shipment.
Speaking on the ebay site, that is definitely not a legit ebay affiliated site.
It's probably his own site use to track his sales and whatnot. I would say it's fine to use but dont put any personal information into it.
That first portal with item # and your ID seems ok to put in, but I wouldnt do any passwords or **** like that.
8Fishes said:
If it were me.. I would do a partial return and get the 50.
I don't know how hard it is to take the digitizer off but my past experience with ebay related purchases are never great. If you do manage to get it off without damaging it I'm sure he might even throw up the excuse that it is damaged on his end, and you will have to do an insurance claim through whoever did the shipment.
Speaking on the ebay site, that is definitely not a legit ebay affiliated site.
It's probably his own site use to track his sales and whatnot. I would say it's fine to use but dont put any personal information into it.
That first portal with item # and your ID seems ok to put in, but I wouldnt do any passwords or **** like that.
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I have no clue how this guy has such a good reputation, I mean, does that short video clip not demonstrate that the glass doesnt have a single scratch, much less any cracks, the amoled display is perfect, so I obviously didnt pierce the display, and well, I dont think that the screen would show any sign of life if I tore the cable. He is pulling sneaky tricks to avoid refunding my money. I dont even want an exchange from him, because I don't want to deal with this type of situation. I have to wait until June 3rd to escalate to ebay, and I am going to stand my ground.
Hell, I really dont have a choice, it says right above his message that if I complete any transaction outside of ebay, I forfeit my buyer protection from ebay.
Thanks to everyone who responded to my thread, ebay sided with me, and told me to send the item back, and I would get a full refund, so I printed the shipping label that they supplied me, and I tried to be careful removing it, packed it up and shipped it last thursday, and just a few hours ago, it was delivered, ebay refunded the money to my prepaid credit card. So while I wait for the funds to post, im wondering, should I just keep the money, and just sell the phone without a screen, or is it worth ordering a digitizer from a different guy and try it again? You think that I could get any money for the motherboard and all of the pieces, or should I just put it back together and sell my htc amaze (what im using atm)? Thanks again for the advice!
cuiltheory said:
Thanks to everyone who responded to my thread, ebay sided with me, and told me to send the item back, and I would get a full refund, so I printed the shipping label that they supplied me, and I tried to be careful removing it, packed it up and shipped it last thursday, and just a few hours ago, it was delivered, ebay refunded the money to my prepaid credit card. So while I wait for the funds to post, im wondering, should I just keep the money, and just sell the phone without a screen, or is it worth ordering a digitizer from a different guy and try it again? You think that I could get any money for the motherboard and all of the pieces, or should I just put it back together and sell my htc amaze (what im using atm)? Thanks again for the advice!
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Me ... for the money I would look online for a used one in your local area, online classifieds, etc. At least then if there's an obvious problem you can see it before handing over cash. I don't know about your area but the S2's come up pretty regularly where I'm at in the $125-200 price range. Everyone is onto the S3/4 band wagon. With your current phone ... if nothing else you'll have a spare for parts.
Aimless Rambler said:
Me ... for the money I would look online for a used one in your local area, online classifieds, etc. At least then if there's an obvious problem you can see it before handing over cash. I don't know about your area but the S2's come up pretty regularly where I'm at in the $125-200 price range. Everyone is onto the S3/4 band wagon. With your current phone ... if nothing else you'll have a spare for parts.
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I live in jacksonville, florida, and typically s2's go for atleast $200-$225, sometimes even $275 if the screen and bezel don't have a bunch of scratches, so I have been looking online for those digitizers that include the midframe, and they are around $175, but it seems pike all that I have to do at this point is transfer the motherboard, front facing camera and earpiece/mic jack, and it would be mint. I just sanded down the bezel since it was all apart, and what a pita to get that chrome off, and make it all look uniform!
Btw, whats up with the led for the charging light? I never noticed it light up when I plugged it into charge. My htc amaze shines green when fully charged, and orange when charging. I already read that we dont have a notification led, but I see these tiny little round crystal looking dots next to the front facing camera, but no ribbon coming off of them, are those just samsung ricing out their phones like a civic with an exhuast tip?
I thought those were sensors.
Sent from my SAMSUNG-SGH-T989 using xda premium
So,
Just got off the phone with Samsung customer services, and I've got to say it left me worried about the competence of their "engineers". There's a single hairline split on the glass originating at the receiver aperture. Fair cop, I can see why they would want to charge for that at first glance. However, according to them, the crack has damaged the LCD panel causing it to leak onto the main circuit board and damage that..... :laugh: Couple of problems with that - it doesn't have an LCD panel, it's OLED. Nor will an LCD (or an OLED) "leak" even when damaged. And finally, the main board is not damaged and is working 100% perfectly. Is this level of utter, utter incompetence, technical ineptitude and fraudulent behaviour normal for Samsung, or is it just Regenersis? What's been your experience with either? Have I just been unlucky, or are they better than this? What are my options, as they gave me none. Apparently their "engineers" are "highly trained" and their judgement cannot be over-ruled....
Cheers
Previously I was having Galaxy Fit and got my lock button damage somehow when I give them to repair they return it after 3 days and with no screws inside
I have no idea why such hurry then I mailed on customer support then they called and apologise on behalf and said to give phone again to service centre.
Just a Crap Experience
I have one more to share its still on will share when all done
Sent from my GT-N7100 using xda premium
When I lost my IMEI, first thing I did was to take it to the Samsung customer service, they took my phone inside and after about 5 minutes one of the stuff came back with the phone in the hand and told me that they have to change the entire motherboard and that will cost me $370 USD.!!
Something that I did it by myself and for free after googling around for couple of weeks or so and restored back my IMEI.
They also bent me over. Sent mine for repair, they charged me a rediculous ammount and then sent back somebody elses phone.
I'm anal when it comes to my phone, mine are always kept pristine. I knew as soon as I opened the JIFFY BAG (unprotected inside) that this wasn't my phone. The one they sent back was battered as hell. They swore it was mine and lucky for me I still had the original reciept that had the IMIE on it. When I sent them that they conceded and "found" mine. Then when I got mine back there were pick marks around the bezel where they had opened it. I'm not a happy buuny. The stories and lies I heard over the phone were incredible.
Love the phone.... don't trust the repair centre.
To add insult to loss all told I had to drive an accumulated 120 miles to and from the authorized repair centre.... which couldn't carry out the repair so they sent it off anyway.
danbst said:
They also bent me over. Sent mine for repair, they charged me a rediculous ammount and then sent back somebody elses phone.
I'm anal when it comes to my phone, mine are always kept pristine. I knew as soon as I opened the JIFFY BAG (unprotected inside) that this wasn't my phone. The one they sent back was battered as hell. They swore it was mine and lucky for me I still had the original reciept that had the IMIE on it. When I sent them that they conceded and "found" mine. Then when I got mine back there were pick marks around the bezel where they had opened it. I'm not a happy buuny. The stories and lies I heard over the phone were incredible.
Love the phone.... don't trust the repair centre.
To add insult to loss all told I had to drive an accumulated 120 miles to and from the authorized repair centre.... which couldn't carry out the repair so they sent it off anyway.
Click to expand...
Click to collapse
Jesus Christ... What a bunch of gnarly assholes.
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