I am running Synergy with Device 003. This is my problem. Over half of my calls, if I don't answer the phone, do not go to voice mail, they just get disconnected. If I turn my phone OFF and call the phone I get the same result, sometimes it goes to voice mail sometimes it just disconnects.
I have contacted sprint and they reset my voice mail. Same problem, they claim it's a hardware issue which it can't be hardware or Rom issue if it happens when the phone is off. Does anyone have any suggestions?
Thanks
Just had this happen to a customer just yesterday. Their HTC Shift would direct the call to voicemail when the call was declined, but when ignored/missed the call would go through intermittently. When it did not make it to voicemail, all we got was a disconnect/fast busy tone.
Updated PRL & Profile
Reset NAI values via ##SCRTN#
Had the account/device refreshed via Sprint customer care
Ordered new hardware
I tried to explain to the care rep that the phone could be turned off and the call should be directed to voicemail. "Phone designates when/where the call goes", I said, if the phone is off, what does the network do? "We recommend a new phone for the customer".
I've done all of that also. So how can it be the hardware, it doesn't make sense if you can turn the phone off and it happens.
The call forwarding settings on sprints side could be corrupt. Call them and ask them to check check ESM for call forwarding default, no answer and default. Sometimes this tool is overlooked by reps.
Sent from my RamenizedEvo on Cricket.
KommodoreHeinz said:
The call forwarding settings on sprints side could be corrupt. Call them and ask them to check check ESM for call forwarding default, no answer and default. Sometimes this tool is overlooked by reps.
Sent from my RamenizedEvo on Cricket.
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Click to collapse
Thanks for the replies everyone. So 2 hours on the phone with tech support yesterday. They checked all the forwarding in fact took my voicemail out of the system and re added it. Same problem, most calls don't make it to voicemail and it takes several people multiple calls just to get my phone to ring. I will borrow someones sprint phone tomorrow and change it to my number and see if that helps. I still believe it must be a network issue.
mcvoss said:
Thanks for the replies everyone. So 2 hours on the phone with tech support yesterday. They checked all the forwarding in fact took my voicemail out of the system and re added it. Same problem, most calls don't make it to voicemail and it takes several people multiple calls just to get my phone to ring. I will borrow someones sprint phone tomorrow and change it to my number and see if that helps. I still believe it must be a network issue.
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Click to collapse
Changing hardware to thay other than Android would be beneficial. 1) would definitely prove hardware/network issue B) if the 2ndary phone's voicemail works, and it's a different OS(even basic) you change what server voicemail goes to. If it doesn't there's more to be had on your issue
Either way, switch back and test.
Sent with L*W*H
mcvoss said:
Thanks for the replies everyone. So 2 hours on the phone with tech support yesterday. They checked all the forwarding in fact took my voicemail out of the system and re added it. Same problem, most calls don't make it to voicemail and it takes several people multiple calls just to get my phone to ring. I will borrow someones sprint phone tomorrow and change it to my number and see if that helps. I still believe it must be a network issue.
Click to expand...
Click to collapse
Make sure that you use a sprint phone that has visual voicemail. If you don't it will provision you on the other voicemail server and taint your results.
I honestly believe you need to to call sprint back and have them open a ctms ticket for your issue. This is something that they should have done during your first call.
Sent from my RamenizedEvo on Cricket.
***** FIXED ***** CALLED AT&T TO RESET VOICEMAIL ***** PLEASE REMOVE THREAD *****
I am using a stock GSM GNex, unrooted, and I noticed, when I receive calls, the caller does not go to voicemail and when I attempt to check voicemail, I am told that I do not have a voicemail box. This is a new problem, because before, I had voicemail and I set it up using AT&T. When I long press the number "1" on the dial pad I get a recording that says to enter the phone number of the party you are trying to reach. I enter my phone number and it says that the number is not listed. I can receive and make calls to anyone no problem, but voicemail all of a sudden stopped working. I went into the phone settings and checked the phone number listed as my voicemail number, it is not the same as my regular phone number, so I changed it to my number and I was getting a busy signal when I tried to check my voicemail after that. Any ideas??? I don't think calling AT&T will do me any good as they think I am using a Galaxy S2 Skyrocket. Please help, I need to get voicemails if I don't get to the phone in time!!
Thanks
I'm not sure how to fix your problem but, have you tried google voice as your voicemail client? Maybe you can use that instead.
To be honest I want to fix the issue and I don't want to use Google Voice. When I did a search before posting this I read a lot of people were using that service, but I want to get the real problem fixed. Thanks though.
Does anyone think the problem could be because I have a Galaxy S2 Skyrocket as my main phone on my plan, and that phone uses visual voicemail? And somehow now the phone won't activate voicemail because of that? When I dial my number and call myself, I get a busy tone.
1) Your VM number is either incorrectly programmed into the phone, or whoever set up your account didn't provision you with the VM feature. Call your carrier, they can verify with you whether your phone is correct or it's their system. No one on XDA can't help you with a shortcut.
2) Get Google Voice. Carrier VM systems are utter crap by comparison. That is the "real" solution to your "real problem".
The voicemail number is the same as it was when I set it up the first time. BTW, using Google Voice is not the "real" solution to my "real problem". If you don't know the answer to the question or you think no one else here will, you don't have to emphasize your love of Google Voice, I just don't want to use it so I am trying to figure out how to fix it. Thank you.
Oh, and maybe you should change your user name if you hate AT&T so much.
I have a s5660, I installed CM7 on it and gave it to my boyfriend a while back, all was well.
But it seems MY mobile number has been blacklisted somehow within the last couple of days. When I call him from my phone it rings once then I hear a recorded announcement saying the person is unavailable. Then he gets an SMS from the carrier saying he has a missed call.
I can call all other numbers fine and he can receive calls from everyone else fine.
So I thought he blacklisted me, by accident (or intentionally who knows )
He swears he didn't, he's not too clued up with this stuff anyway so I don't think he has done it on purpose.
Anyway I checked the Settings>Call Settings>Blacklist, there are no numbers there.
My number still shows in his call log when I try to call him, as a 0.00 second call.
Swapped sims and it worked, so I guess it must be some setting on the phone somewhere, but IDK where, any ideas before I do a factory reset?
Howdy kids,
I've searched everywhere for answers, but the forums for grooveIP and Gvoice are not helpful...hoping to get answers from XDA pros with voip-only experience.
I've used my Epic flashed to cricket for years at $45/month. To cut this bill, I've recently gone Full Voip: installed talkatone & groove IP , then ported my number over to google voice on thursday night. Porting completed yesterday at 7pm. (FWIW, I'm using freedompop hotspot for 3g/4g connection & wifi at home).
I now realize that I should have installed and activated Gvoice on my phone before dropping cricket. (Since i'd been calling using my gvoice # for weeks, I didn't realize it was a separate app for android, needed to integrate sms).
Now when I try to install Gvoice app on my Epic, after singing in with my gmail acct, the next screen says "This phone's number" and a long blank. There's a button beneath to "add this phone", which then tries to send a normal sms to gvoice service , to verify my phone #. Since I've ported my # over, there's no carrier service to do this. So it fails.
All the google voice support says they "require a new number from new carrier " to forward to my gvoice #, which kinda defeats the purpose of the VOIP-only All-data system.
So, my question is, since I was able to flash my own phone to cricket (using advice and instructions found here), can I now reprogram my Epic so it shows my number instead of that long blank when activating gvoice? Or maybe program it to use an sms app as default, so it sends the text to verify my phone during that process?
I realize this is a complex issue, and I'm hoping to only get advice from Epic owners who have tried VOIP-only thru google voice. While I appreciate others' advice, we could spend weeks trading obtuse advice and explanations with zero progress.
Holla if you've encountered this or know how to solve!
Thanks a bunch , you tech-gurus!
>_<
Hello fellow Nexus 5Xers,
Just got the 5X and have been getting everything up and running these last few days. Previously, I had the old Nexus 5 on AT&T and am getting things set up on the new phone, also with AT&T. My goal is to try to get Google Voice VM set up.
I went through the normal voicemail set up on the Google Voice app, but noticed that I was not getting voicemails when people called. I tried calling my number on another line and got the "This number is out of order error message". I called AT&T and got set up with a carrier VM just to make sure I had something that worked.
I went back to the Google voice settings page on the website and re-registered my phone and tried to run the code that would forward calls to my Google Voice number. When I entered the code, it says "MMI Code started" and then comes back with "Call forwarding Connection problem or invalid MMI code".
I then tried re-doing set up on the Google Voice App on Android and still no luck. Then I tried setting up a conditional forwarding in the settings menu of the Phone under "Calls>Call Forwarding" to my google voice number and I get a "Call settings error, Unexepcted response from network".
Anyone else experiencing this? Any ideas on what to do to get Google Voice VM set up?
I'm getting the same exact problem and also on ATT. Can't seem to figure out what the issue is...
Works fine here just check on computer to forward calls use your at&t number
Try putting your SIM in another phone in order to issue the conditional call forwarding command, then put it back in the 5X. This is a network dependent feature which should continue to be in force until you cancel it (regardless of which phone you are using).
tlopez1973 said:
Works fine here just check on computer to forward calls use your at&t number
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Click to collapse
Thanks for the reply, TLopez. Are you using AT&T? When I go on my account page for AT&T, it says you have to enter a set of codes on the phone to set it up and can't set it up on-line.
charmcitybryan said:
Hello fellow Nexus 5Xers,
Just got the 5X and have been getting everything up and running these last few days. Previously, I had the old Nexus 5 on AT&T and am getting things set up on the new phone, also with AT&T. My goal is to try to get Google Voice VM set up.
Anyone else experiencing this? Any ideas on what to do to get Google Voice VM set up?
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Click to collapse
I am in the same boat as you. As far as I can tell the problem is with the way AT&T configured the account when we swapped SIM's. (Since you went from a Nexus 5 to the 5X, I'm assuming that you had AT&T give you a new Nano-SIM to replace the Micro-SIM that was in your 5).
From what I have been able to piece together all Smart Phone Voicemail accounts being provisioned now by AT&T are setup with Visual Voicemail and that setup is not allowing the provisional forwarding that Google Voice requires to become the Voicemail provider for the number.
When I look on my 5X under Dialer App -> Menu -> Settings -> Calls -> Call Forwarding
the Settings for "When busy", "When unanswered ", & "When unavailable" are "Off", "Off", & "Disabled".
When I look at these setting on an AT&T phone that was provisioned a few years ago, those setting show the AT&T voicemail access number.
I've talked to three different CSR's on the business account line and they had no useful information.
Same issue
I am also having the same issue. I switched from Nexus 4 to Nexus 5X and it seems AT&T network is not allowing call forwarding to be enabled.
Here is what I have tried but still now fix:
1.) Uninstall and reinstall Google Voice app.
2.) Uninstall, reboot, and reinstall Goofle Voice app.
3.) Deactivate and reactivate using instructions on voice.google.com
4.) Try programming forwarding number under Call Settings menu.
5.) Talk to AT&T chat support. No luck...insist the phone is unsupported on network data protocols or some other BS.
Any information would be helpful.
I remember from the past that even if att set has errors on the phone, that it worked anyway. I have been using gv since the nexus one and it was sketchy back then. I havent' had any problems for a couple years. The new sim might F it up. But it works for me. I have been involved in many GV threads in the past. It might help to read some of those. The web interface GV is the key. It has mostly to do with the settings on your end, not att. They don't know **** all anyway.
I'm going to search and see what I can find. I have used GV and att exclusively since 2010, and It's never really failed.
To be clear, I'm using a 5x with an Att SIM, I do not have GV installed on the N5X and things work normally, both GV # and SIM associated att # both go to GV VM and Notifications come through hangouts and both numbers ring the handset.
post here for Q's about web interface. I never touched the n5x voicemail settings. on the handset. it just worked from the beginning.
jbrinkley said:
I never touched the n5x voicemail settings. on the handset. it just worked from the beginning.
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But you didn't change SIMs when you moved to your 5X, correct?
That has been my experience with GV and new phones in the past. As long as the account was configured correctly on the previous phone, there was nothing that needed to be done on the new phone, since all the conditional forwarding was already setup on the network side.
yes, correct. I was just trying to say that it's possible and you don't need to call att to make it happen. Under my forwarding menu
always forward =off
when busy, unanswered, unreachable = my gv #
jbrinkley said:
yes, correct. I was just trying to say that it's possible and you don't need to call att to make it happen. Under my forwarding menu
always forward =off
when busy, unanswered, unreachable = my gv #
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Click to collapse
Yea, if I go into that menu and try to change the values it just returns an error, I am not able to change the values from "off" and "disabled". And even with those showing "off" and "disabled" AT&T's voicemail works correctly.
what about voicemail setting? I have "your carrier" not gv.
jbrinkley said:
what about voicemail setting? I have "your carrier" not gv.
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I have tried both setting, it makes no difference.
I even have had AT&T turn off VM on the network side, that didn't help at all.
At this point I'm not sure if "Conditional forwarding" is not available on newly provisioned lines or that the Nexus 5X doesn't have the tools to setup conditional forwarding.
I have a SIM adapter on order, when that comes in I will try to do the GV configuration on my old HTC M7 to see if that makes any difference. I don't really think that it will, but it sounds like a less frustrating step than calling into AT&T repeatedly until I happen across a CSR that knows how to setup conditional forwarding on the network side. (Or that knows conclusively that it is not possible on new SIM activations.)
read this page. it's something easy, it has to be. I have set up other people on gv with the same phones. Never had a problem but its in the details.
I do wish you good luck.
https://productforums.google.com/forum/#!msg/voice/aYqCm2rIPd4/mpv3OmKVEyUJ
jbrinkley said:
yes, correct. I was just trying to say that it's possible and you don't need to call att to make it happen. Under my forwarding menu
always forward =off
when busy, unanswered, unreachable = my gv #
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Click to collapse
So yes, in this case, I can't seem to add my Google Voice number to those fields. When I go in, all fields are "off" and if I try to input my GV number for any of them, I get an error that states "Unexpected response from network"
Even if I try to input another number altogether, i.e. my home or work number, I get the same response.
I was having this same issue with my Nexus 5X using a new At&t nano sim. To resolve it, I had to call and speak with Customer Service. I explained that I wanted to setup Conditional Call Forwarding for all three conditions (busy, unreachable, unanswered) and they were able make the changes. I checked the Call Forwarding Settings screen immediately after hanging up and confirmed the correct Forwarding # was in place.
letM3in said:
I was having this same issue with my Nexus 5X using a new At&t nano sim. To resolve it, I had to call and speak with Customer Service. I explained that I wanted to setup Conditional Call Forwarding for all three conditions (busy, unreachable, unanswered) and they were able make the changes. I checked the Call Forwarding Settings screen immediately after hanging up and confirmed the correct Forwarding # was in place.
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I have changed phones between iOS and Android several times, never had issues with GV until my first Nexus (which is the 5x). The MMI codes that GV gives would not work, and from the call screen, if i clicked on the (...) in the top right corner i could go to 'settings', but it still wouln't take my GV number.
I spent 2 hours with ATT, she was very very helpful and got "advanced support" to help. Eventually, ATT changed all 3 of my "conditional call forwarding" to my GV number, but it still went to my ATT voicemail. ATT lady started to conference Google in for help. I had to leave the call, but several hours later i started getting VM thru GV. I'm not sure if the conditional call forwarding numbers just needed time to activate across the network (ATT Lady said that it didn't), or if when she spoke to Google they figured something out.
Good luck everyone. The problem is resolvable with ATT help, I wish I had more details to provide.
I just called my 5X and I got my GV message for when a call is missed. I am coming from a Moto X 2014 that had GV setup as the VM and all I did was move my sim from that phone to the 5X. Not that this helps anyone with a problem, but figured I would chime in on my scenario that does work.
I was having same issue... Seems the only way to resolve is to contact Att. The CSR I spoke with on chat was very knowledgeable of this issue and resolved it in less than 5 minutes. Even still... It's an unnecessary inconvenience
I've had this issue in the past, it randomly started happening on my prior M8. Nothing worked...no MMI codes, online meetings, manual call forward numbers, nothing...I ended up getting it resolved by having ATT advanced technical support manually edit the forwarding scenarios and numbers on the back end. Even they were confused as to why it was happening, and I had to get to the second level of advanced support before the technician had the correct access rights to edit the numbers. This was back in July-ish, and they had been apparently going through some significant "non-cystomer-facing" changes to their backbend VM systems.. All GV working fine for me asof now, and I'm still using the same Nano-SIM card on my 5X that cane from that M8.