[Q] Using Gvoice only, can't activate after porting # to gvoice - Epic 4G Q&A, Help & Troubleshooting

Howdy kids,
I've searched everywhere for answers, but the forums for grooveIP and Gvoice are not helpful...hoping to get answers from XDA pros with voip-only experience.
I've used my Epic flashed to cricket for years at $45/month. To cut this bill, I've recently gone Full Voip: installed talkatone & groove IP , then ported my number over to google voice on thursday night. Porting completed yesterday at 7pm. (FWIW, I'm using freedompop hotspot for 3g/4g connection & wifi at home).
I now realize that I should have installed and activated Gvoice on my phone before dropping cricket. (Since i'd been calling using my gvoice # for weeks, I didn't realize it was a separate app for android, needed to integrate sms).
Now when I try to install Gvoice app on my Epic, after singing in with my gmail acct, the next screen says "This phone's number" and a long blank. There's a button beneath to "add this phone", which then tries to send a normal sms to gvoice service , to verify my phone #. Since I've ported my # over, there's no carrier service to do this. So it fails.
All the google voice support says they "require a new number from new carrier " to forward to my gvoice #, which kinda defeats the purpose of the VOIP-only All-data system.
So, my question is, since I was able to flash my own phone to cricket (using advice and instructions found here), can I now reprogram my Epic so it shows my number instead of that long blank when activating gvoice? Or maybe program it to use an sms app as default, so it sends the text to verify my phone during that process?
I realize this is a complex issue, and I'm hoping to only get advice from Epic owners who have tried VOIP-only thru google voice. While I appreciate others' advice, we could spend weeks trading obtuse advice and explanations with zero progress.
Holla if you've encountered this or know how to solve!
Thanks a bunch , you tech-gurus!
>_<

Related

[Q] Flashed Cricket EVO sending calls directly to voicemail

I root and flashed my HTC EVO 4G to cricket using Jiminy rom.
baseband: 2.15.00.11.19
Kernel: 2.6.32.17-gee55fd
[email protected] #15
I used this guide: http://forum.xda-developers.com/showthread.php?t=934417&highlight=flash+evo+cricket
2 weeks into having switched to cricket my phone has started sending a lot of calls directly to voice mail. Even when I have full reception and the phones are right next to each other. I went into the individual contacts to make sure the SEND to voicemail was off.
I checked my voicemail settings and they are with my number. I even did a NANdroid restore all the way back to the original ROM.
Around the same time as the problems started I had been trying to set up visual voice mail with Google voice and this other service. Neither worked, so I deleted the apps.
Has anybody have experience with similar issues?
I have the same problem and it sucks; so far, I haven't found a solution for that. And I honestly don't wanna change phones.
Im sorry but thats the way Criket service is and always has been.
Well I'm trying to figure out why my voicemail notifcations when I first got the Evo onto Cricket didn't work. I jumped around on ROMS and then they did work. Now once again they don't work. Problem is I can't figure out which ones worked.
As for your problem with them sending to voicemail directly. Sh*t happens. The only thing you can really check is with whomever called and see if it rings or just goes directly on their end. If its direct it might have some thing to do with your PRL or I have noticed that if my phone is doing something with the connection like syncing or whatever it feels like i won't get the call even though it will others. kingtheproducer is right though its Cricket and they don't care about a lot when it comes to customer service. Can't even talk to someone if your phone is listed CPE depending on the agent.
To get Google Voice to work you just forward your calls that you don't answer to your Google Voice number by dialing *74GoogleVoice# (not literally but your Google Voice number). As far as I know you can not port your number with Cricket to Google Voice. Just remember Cricket will not forward calls to a different area code so your Google Voice # must have the same area code as your phone.
Im not a big fan of Google Voice and how it sends you a billion notices for the same call. Never figured out how to get it to stop sending me emails, text messages and voicemail notifications for each call. And what good is visual voicemail when they cant transcribe the message worth a damn

[Q] Problem with Receiving/Retrieving Voicemail on GSM GNex Using AT&T

***** FIXED ***** CALLED AT&T TO RESET VOICEMAIL ***** PLEASE REMOVE THREAD *****
I am using a stock GSM GNex, unrooted, and I noticed, when I receive calls, the caller does not go to voicemail and when I attempt to check voicemail, I am told that I do not have a voicemail box. This is a new problem, because before, I had voicemail and I set it up using AT&T. When I long press the number "1" on the dial pad I get a recording that says to enter the phone number of the party you are trying to reach. I enter my phone number and it says that the number is not listed. I can receive and make calls to anyone no problem, but voicemail all of a sudden stopped working. I went into the phone settings and checked the phone number listed as my voicemail number, it is not the same as my regular phone number, so I changed it to my number and I was getting a busy signal when I tried to check my voicemail after that. Any ideas??? I don't think calling AT&T will do me any good as they think I am using a Galaxy S2 Skyrocket. Please help, I need to get voicemails if I don't get to the phone in time!!
Thanks
I'm not sure how to fix your problem but, have you tried google voice as your voicemail client? Maybe you can use that instead.
To be honest I want to fix the issue and I don't want to use Google Voice. When I did a search before posting this I read a lot of people were using that service, but I want to get the real problem fixed. Thanks though.
Does anyone think the problem could be because I have a Galaxy S2 Skyrocket as my main phone on my plan, and that phone uses visual voicemail? And somehow now the phone won't activate voicemail because of that? When I dial my number and call myself, I get a busy tone.
1) Your VM number is either incorrectly programmed into the phone, or whoever set up your account didn't provision you with the VM feature. Call your carrier, they can verify with you whether your phone is correct or it's their system. No one on XDA can't help you with a shortcut.
2) Get Google Voice. Carrier VM systems are utter crap by comparison. That is the "real" solution to your "real problem".
The voicemail number is the same as it was when I set it up the first time. BTW, using Google Voice is not the "real" solution to my "real problem". If you don't know the answer to the question or you think no one else here will, you don't have to emphasize your love of Google Voice, I just don't want to use it so I am trying to figure out how to fix it. Thank you.
Oh, and maybe you should change your user name if you hate AT&T so much.

No Sprint Google Voice Integration

As far as I can tell, if you have and use this feature regularly, you will not be able to use this feature on this phone unless rooting/romming fixes it. Something samsung has done has broken GVoice on ALL galaxy S3 devices. Some googling reveals that several users have reported issues w/ GS3 (sprint customer or not) and google voice.
Where to from here? Do I pack er up and send it all back to amazon? I'm tempted to. I originally wanted the Evo 4GLTE. I'm sure that works perfectly fine with the sprint feature I use the most. Sigh.
Mind elaborating on what's broken? I have gvoice and have had my s3 for about 3 weeks and while I see some issues, I've still been able to fully use it. Its the number I strictly use for work and so far so good.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Colombiano80 said:
Mind elaborating on what's broken? I have gvoice and have had my s3 for about 3 weeks and while I see some issues, I've still been able to fully use it. Its the number I strictly use for work and so far so good.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Click to expand...
Click to collapse
+1
Colombiano80 said:
Mind elaborating on what's broken? I have gvoice and have had my s3 for about 3 weeks and while I see some issues, I've still been able to fully use it. Its the number I strictly use for work and so far so good.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Click to expand...
Click to collapse
The sprint integration allows you to use your main number AS a google voice number. That feature no longer works. :\ What it allowed me to do was to send a text from my device, and view/reply to it from the browser google voice interface.
I've deactivated for now and when I attempt to reactivate I get an error. I'm hoping someone chimes in who's had this problem, but it looks like I must be one of the few who converted over. Ugh
I got the same error, but I kept trying it over and over, and it eventually worked. I had an issue with calls not connecting correctly somewhere in between Google and Sprint, so I would get calls that were completely silent. However, I called Sprint and they completely reprogrammed everything on the back end, and I haven't had the problem since.
dmchssc said:
I got the same error, but I kept trying it over and over, and it eventually worked. I had an issue with calls not connecting correctly somewhere in between Google and Sprint, so I would get calls that were completely silent. However, I called Sprint and they completely reprogrammed everything on the back end, and I haven't had the problem since.
Click to expand...
Click to collapse
I spent many hours and shed tears (almost but not really) last night to no avail. Very very weird. You're right though. It finally worked. What I had to do was completely deactivate, reactivate while signed out on my phone. It's back now. Feels good.
Sorry to bug you guys, carry on.
fortunado said:
As far as I can tell, if you have and use this feature regularly, you will not be able to use this feature on this phone unless rooting/romming fixes it. Something samsung has done has broken GVoice on ALL galaxy S3 devices. Some googling reveals that several users have reported issues w/ GS3 (sprint customer or not) and google voice.
Where to from here? Do I pack er up and send it all back to amazon? I'm tempted to. I originally wanted the Evo 4GLTE. I'm sure that works perfectly fine with the sprint feature I use the most. Sigh.
Click to expand...
Click to collapse
Mine work flawlessly like it work on my E4GT.
fortunado said:
The sprint integration allows you to use your main number AS a google voice number. That feature no longer works. :\ What it allowed me to do was to send a text from my device, and view/reply to it from the browser google voice interface.
I've deactivated for now and when I attempt to reactivate I get an error. I'm hoping someone chimes in who's had this problem, but it looks like I must be one of the few who converted over. Ugh
Click to expand...
Click to collapse
The Sprint integration also works the other way... allowing you to use an original Google Voice (or even GrandCentral) number AS your Sprint Number.
That's how mine is set up, and I can call, text, receive calls, receive texts just as I did on my original Evo 4G without any issues.
Maybe it's just the one way that is screwed up?
If using GVoice, when you get a new phone, you should deactivate GVoice from the web page before switching your phone.
Switch phone, then reactivate.
Kind of a PITA, and neither Sprint nor Google cover swapping devices.
Bielinsk said:
If using GVoice, when you get a new phone, you should deactivate GVoice from the web page before switching your phone.
Switch phone, then reactivate.
Kind of a PITA, and neither Sprint nor Google cover swapping devices.
Click to expand...
Click to collapse
I used to do the same thing back with my Evo 4G.. but this time when I went to activiate my S3, since the website activation was down, I did so over the phone.
When the rep mentioned she was going to test my phone to see if it receives a call and leave a voicemail, I told her I would have to go to Google first and do the remove/reintegrate dance before she tried , and she said "That's no longer needed on the newer phones". She then called my Gvoice number, gvoicemail picked up and was sent to the Google voice app on the phone just like it should have.
Didn't need to touch a thing, I was quite impressed.
I understand what the op is referring to, I think. With Google voice integrated to your Sprint phone, and selecting gvoice to use your Sprint number as the primary number, you are then unable to:1. use the stock messaging app to receive messages, despite selecting 'use stock messenger' for text messages. All messages are now received thru Google voice widget. 2. You are unable to select 'do not disturb' in this configuration either, which I find unacceptable given the dog**** airline I work for and the harassment we receive on the phone (sorry that's another story). I had to skip the integration portion and use gvoice separate from Sprint so I could retain those features. For those of you who are switching back and forth, integrated and not, I found that it can take up to an hour for the network to catch up. So if you switch one way and want to switch immediately back, you may have to wait.
Sent from my SPH-L710 using xda app-developers app
Sprint is currently experiencing a technical difficulty which prevents new users from integrating their Sprint accounts with Google Voice. Also, users who have disabled the integration cannot re-enable Google Voice/Sprint integration at this time.
Please know that they are hard at work on a solution.
Taken from http://support.google.com/voice/bin/static.py?hl=en&page=known_issues.cs
same issues other people are describing. I use my google voice number (not my Sprint number) as the outgoing displayed number. Right now initiating calls from my phone display my sprint number and not my google number. Tried disabling from the web interface and it told me that Sprint was undergoing maintenance. bah.
I just had my SEP changed to the Everything 450 yesterday, and my GV integration stopped working. I went online and tried to reassociate, and I keep getting a back-end failure, and that I need to call Sprint. Is this the same problem that you guys have been experiencing for months? If so, I feel like I am screwed...
yep, had the same prob when I first got my phone about a month ago. When I tried to make a call, my real sprint number would show. I searched through the google voice app to see if I had somehow skipped the settings of "ask everytime I make a call" blah blah, couldnt find it. Then I thought it was something messed up in the new google voice app since I couldnt find my backup (older) google voice app.
I eventually called sprint, and they reprovisioned my phone, and everything was working fine.
I just flashed my phone a few days ago to get root and the freegs3 rom, and now everything is borked again. Which is confusing the hell out of me, because my phone is already reprovisioned, and flashing roms usually do not interfere with such settings. Looks like Im going to have to call sprint again.
I did write down the instructions they gave me the 1st time, but I cant find that either, so much for being organized.
Unable to recieve calls due to Google Voice
So I have a slightly different issue than most have reported. My wifes number would not come through to my phone. Even after multiple reboots and changing all kinds of other settings. I finally deactivated VOICE and she could suddenly call me. The strange thing was it was completely functional for some other numbers to call me, but the wife could not.
Any ideas? Or is Google Voice just pretty much borked across the board for S3 phones right now?
Ok, after flashing a rom, Im having the same probs again. Called Sprint to reprovision, and they told me its an Google Voice outtage, which I know cant be right cause this thread would be flooded. Im convinced the tech isnt techy. After he gave me this ##code, my phone updated profile, and updated prl. Now, my internet isnt working at all, 3g or 4g. He said he would call back in 2 hours, and said the systems should be up no later than 1pm tomorrow. I called to get google voice back working, not to loose more functionality of my phone! This isnt acceptable.
So, any other ideas?
I was getting furious with Sprint over this problem... I believe they finally fixed it when they reset my plan completely. Moved me to ED450 from the broken SEP. I can guarantee you the problem is on Sprint's side, and not Google's.
Sent from my SPH-L710 using Tapatalk 2
apologies for my injections and slight angle change. I LOVE google voice but can not really use it (use it with groove ip very nice I might at)
my problem is google voice REFUSES to let me turn off voicemail or greatly extend the "answer time" for voicemail.
when routing gvoice to a landline the "delay" factor is very small to near instant. I have no landlines all cellular and the "delay time" to cellular is simply "HUGE"
long enough that I had had my phone ring "momentarily" and just stop. not even enough time for me to pick it up.
what happens? the delay time is SO LONG from when it "connects" to when my phone actually "rings" that the call is transferred to VOICE-MAIL before I can answer it.
that renders it nearly useless for me. ever since google neutered their voice mail (no custom mp3 messages anymore) I just don;t have a use for it AND I want to get my calls. not have to call them back every time.
SO does anyone know how to either turn off voicemail all together on google voice OR extended the "time" it waits before going to voicemail so my phones have a chance to RING longer IE so I can answer them.?

[Q] VOIP using Talkatone with Google Voice and Sprint

Hey guys,
I tried searching for anything relating to this and I haven't found anything on this forum or Google thats helpful.
Issue: NO SERVICE!!! I work in a government building that has 0 reception inside (I also work in the basement). I also get almost no reception in my house, but i have an airave so that's resolved for the most part.
I would like to set up VOIP somehow without having to create a new number to give to people. I'm hoping to find someone who has done this already with success.
My thought is to install and set up google voice using my sprint number, and then integrate google voice into talkatone. That way I can call/text over wifi for free because it is still using my sprint number, just over a data connection instead of cell. I'm on a good family plan with a business discount, so this isn't me trying to get out of paying for cell minutes, my bill for 4 people is 200 bucks (we all have premium data). I just want to be able to receive my messages and calls while I'm at work on just a wifi signal. Unfortunately about a month ago my fiancees father unexpectedly passed and I didn't find out until I left work hours later because I never received a message.
If this is a taboo conversation I apologize (if its possible, the resources are already out there) or if nobody knows I understand. I was just hoping for some insight because I've heard complaints with people trying to integrate their sprint number to google voice.
So I took some time and did some individual research of each app and the google voice integration.
Google Voice itself does not all VOIP, which is where talkatone comes in. Most 3rd party VOIP apps require the person you are calling/texting to also have that app, or you need to create a new number through that app and give it out to everybody you want to communicate with over a data connection.
Talkatone works with Google Voice, which is why it's free, and the benefit of being on Sprint is that you can make your Google Voice number your Sprint Mobile number, therefore being able to make free calls and texts over wifi/3g/4g without spending any money. If you decide to go international you would only have to add a credit to google voice for international calls (which is significantly cheaper then the international rate from sprint).
I believe this is a very unknown loophole in sprints eyes that is completely legal and does not break the terms of service. They are the ones who have a contract with Google Voice to allow you to use your own number, then talkatone works on top of google voice to provide VOIP.
In essence I answered my own question, but I hope to have provided some insight to other people that have service issues with sprint.
I welcome anybody who uses this exact set up or just google voice to chime in with any issues they have experienced, or success stories.
I use GrooveIP to do this on my wifi only evo shift
CNexus said:
I use GrooveIP to do this on my wifi only evo shift
Click to expand...
Click to collapse
What ive read is that because it works through google voice and google voice isn't considered a "mobile number" then any person you call that has a mobile-to-mobile feature will not take advantage of it, it will actually go towards their minutes. it doesnt hurt you because you arent using any minutes, but it hurts them. especially on a family plan.
Well obviously. It basically lets you use your disconnected device as phone whenever you have wifi.
For real "free" services, each person needs to be in on the same thing.

Google Voice Not Working on AT&T

Hello fellow Nexus 5Xers,
Just got the 5X and have been getting everything up and running these last few days. Previously, I had the old Nexus 5 on AT&T and am getting things set up on the new phone, also with AT&T. My goal is to try to get Google Voice VM set up.
I went through the normal voicemail set up on the Google Voice app, but noticed that I was not getting voicemails when people called. I tried calling my number on another line and got the "This number is out of order error message". I called AT&T and got set up with a carrier VM just to make sure I had something that worked.
I went back to the Google voice settings page on the website and re-registered my phone and tried to run the code that would forward calls to my Google Voice number. When I entered the code, it says "MMI Code started" and then comes back with "Call forwarding Connection problem or invalid MMI code".
I then tried re-doing set up on the Google Voice App on Android and still no luck. Then I tried setting up a conditional forwarding in the settings menu of the Phone under "Calls>Call Forwarding" to my google voice number and I get a "Call settings error, Unexepcted response from network".
Anyone else experiencing this? Any ideas on what to do to get Google Voice VM set up?
I'm getting the same exact problem and also on ATT. Can't seem to figure out what the issue is...
Works fine here just check on computer to forward calls use your at&t number
Try putting your SIM in another phone in order to issue the conditional call forwarding command, then put it back in the 5X. This is a network dependent feature which should continue to be in force until you cancel it (regardless of which phone you are using).
tlopez1973 said:
Works fine here just check on computer to forward calls use your at&t number
Click to expand...
Click to collapse
Thanks for the reply, TLopez. Are you using AT&T? When I go on my account page for AT&T, it says you have to enter a set of codes on the phone to set it up and can't set it up on-line.
charmcitybryan said:
Hello fellow Nexus 5Xers,
Just got the 5X and have been getting everything up and running these last few days. Previously, I had the old Nexus 5 on AT&T and am getting things set up on the new phone, also with AT&T. My goal is to try to get Google Voice VM set up.
Anyone else experiencing this? Any ideas on what to do to get Google Voice VM set up?
Click to expand...
Click to collapse
I am in the same boat as you. As far as I can tell the problem is with the way AT&T configured the account when we swapped SIM's. (Since you went from a Nexus 5 to the 5X, I'm assuming that you had AT&T give you a new Nano-SIM to replace the Micro-SIM that was in your 5).
From what I have been able to piece together all Smart Phone Voicemail accounts being provisioned now by AT&T are setup with Visual Voicemail and that setup is not allowing the provisional forwarding that Google Voice requires to become the Voicemail provider for the number.
When I look on my 5X under Dialer App -> Menu -> Settings -> Calls -> Call Forwarding
the Settings for "When busy", "When unanswered ", & "When unavailable" are "Off", "Off", & "Disabled".
When I look at these setting on an AT&T phone that was provisioned a few years ago, those setting show the AT&T voicemail access number.
I've talked to three different CSR's on the business account line and they had no useful information.
Same issue
I am also having the same issue. I switched from Nexus 4 to Nexus 5X and it seems AT&T network is not allowing call forwarding to be enabled.
Here is what I have tried but still now fix:
1.) Uninstall and reinstall Google Voice app.
2.) Uninstall, reboot, and reinstall Goofle Voice app.
3.) Deactivate and reactivate using instructions on voice.google.com
4.) Try programming forwarding number under Call Settings menu.
5.) Talk to AT&T chat support. No luck...insist the phone is unsupported on network data protocols or some other BS.
Any information would be helpful.
I remember from the past that even if att set has errors on the phone, that it worked anyway. I have been using gv since the nexus one and it was sketchy back then. I havent' had any problems for a couple years. The new sim might F it up. But it works for me. I have been involved in many GV threads in the past. It might help to read some of those. The web interface GV is the key. It has mostly to do with the settings on your end, not att. They don't know **** all anyway.
I'm going to search and see what I can find. I have used GV and att exclusively since 2010, and It's never really failed.
To be clear, I'm using a 5x with an Att SIM, I do not have GV installed on the N5X and things work normally, both GV # and SIM associated att # both go to GV VM and Notifications come through hangouts and both numbers ring the handset.
post here for Q's about web interface. I never touched the n5x voicemail settings. on the handset. it just worked from the beginning.
jbrinkley said:
I never touched the n5x voicemail settings. on the handset. it just worked from the beginning.
Click to expand...
Click to collapse
But you didn't change SIMs when you moved to your 5X, correct?
That has been my experience with GV and new phones in the past. As long as the account was configured correctly on the previous phone, there was nothing that needed to be done on the new phone, since all the conditional forwarding was already setup on the network side.
yes, correct. I was just trying to say that it's possible and you don't need to call att to make it happen. Under my forwarding menu
always forward =off
when busy, unanswered, unreachable = my gv #
jbrinkley said:
yes, correct. I was just trying to say that it's possible and you don't need to call att to make it happen. Under my forwarding menu
always forward =off
when busy, unanswered, unreachable = my gv #
Click to expand...
Click to collapse
Yea, if I go into that menu and try to change the values it just returns an error, I am not able to change the values from "off" and "disabled". And even with those showing "off" and "disabled" AT&T's voicemail works correctly.
what about voicemail setting? I have "your carrier" not gv.
jbrinkley said:
what about voicemail setting? I have "your carrier" not gv.
Click to expand...
Click to collapse
I have tried both setting, it makes no difference.
I even have had AT&T turn off VM on the network side, that didn't help at all.
At this point I'm not sure if "Conditional forwarding" is not available on newly provisioned lines or that the Nexus 5X doesn't have the tools to setup conditional forwarding.
I have a SIM adapter on order, when that comes in I will try to do the GV configuration on my old HTC M7 to see if that makes any difference. I don't really think that it will, but it sounds like a less frustrating step than calling into AT&T repeatedly until I happen across a CSR that knows how to setup conditional forwarding on the network side. (Or that knows conclusively that it is not possible on new SIM activations.)
read this page. it's something easy, it has to be. I have set up other people on gv with the same phones. Never had a problem but its in the details.
I do wish you good luck.
https://productforums.google.com/forum/#!msg/voice/aYqCm2rIPd4/mpv3OmKVEyUJ
jbrinkley said:
yes, correct. I was just trying to say that it's possible and you don't need to call att to make it happen. Under my forwarding menu
always forward =off
when busy, unanswered, unreachable = my gv #
Click to expand...
Click to collapse
So yes, in this case, I can't seem to add my Google Voice number to those fields. When I go in, all fields are "off" and if I try to input my GV number for any of them, I get an error that states "Unexpected response from network"
Even if I try to input another number altogether, i.e. my home or work number, I get the same response.
I was having this same issue with my Nexus 5X using a new At&t nano sim. To resolve it, I had to call and speak with Customer Service. I explained that I wanted to setup Conditional Call Forwarding for all three conditions (busy, unreachable, unanswered) and they were able make the changes. I checked the Call Forwarding Settings screen immediately after hanging up and confirmed the correct Forwarding # was in place.
letM3in said:
I was having this same issue with my Nexus 5X using a new At&t nano sim. To resolve it, I had to call and speak with Customer Service. I explained that I wanted to setup Conditional Call Forwarding for all three conditions (busy, unreachable, unanswered) and they were able make the changes. I checked the Call Forwarding Settings screen immediately after hanging up and confirmed the correct Forwarding # was in place.
Click to expand...
Click to collapse
I have changed phones between iOS and Android several times, never had issues with GV until my first Nexus (which is the 5x). The MMI codes that GV gives would not work, and from the call screen, if i clicked on the (...) in the top right corner i could go to 'settings', but it still wouln't take my GV number.
I spent 2 hours with ATT, she was very very helpful and got "advanced support" to help. Eventually, ATT changed all 3 of my "conditional call forwarding" to my GV number, but it still went to my ATT voicemail. ATT lady started to conference Google in for help. I had to leave the call, but several hours later i started getting VM thru GV. I'm not sure if the conditional call forwarding numbers just needed time to activate across the network (ATT Lady said that it didn't), or if when she spoke to Google they figured something out.
Good luck everyone. The problem is resolvable with ATT help, I wish I had more details to provide.
I just called my 5X and I got my GV message for when a call is missed. I am coming from a Moto X 2014 that had GV setup as the VM and all I did was move my sim from that phone to the 5X. Not that this helps anyone with a problem, but figured I would chime in on my scenario that does work.
I was having same issue... Seems the only way to resolve is to contact Att. The CSR I spoke with on chat was very knowledgeable of this issue and resolved it in less than 5 minutes. Even still... It's an unnecessary inconvenience
I've had this issue in the past, it randomly started happening on my prior M8. Nothing worked...no MMI codes, online meetings, manual call forward numbers, nothing...I ended up getting it resolved by having ATT advanced technical support manually edit the forwarding scenarios and numbers on the back end. Even they were confused as to why it was happening, and I had to get to the second level of advanced support before the technician had the correct access rights to edit the numbers. This was back in July-ish, and they had been apparently going through some significant "non-cystomer-facing" changes to their backbend VM systems.. All GV working fine for me asof now, and I'm still using the same Nano-SIM card on my 5X that cane from that M8.

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